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Sunnova

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1,005 User Reviews

8.1

Overall Score

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Carli Henichek Breinigsville, PA

Great communication. Very smooth process.

1 year ago

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Reply from Sunnova

Hello Carli Henichek , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 20th, 2019

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Kristen sansone Middletown, NJ

I am a new customer , you have been extremely informative

1 year ago

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Reply from Sunnova

Hello Kristen sansone , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 19th, 2019

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Dave Bonillas Chico, CA

Customer Service avg wait times are clocked in over 1hr. Production report meter broke in April 2019, still nothing and it is Nov. 2019.

1 year ago

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Reply from Sunnova

Hello Dave Bonillas, Records you have a direct point of contact. I will forward your concern to the appropriate department.^OA

Nov. 6th, 2019

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Joseph Laraneta Henderson, NV

Give your customers better ways to contact you during the process .

1 year ago

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Reply from Sunnova

Hello Joseph Laraneta, thank you for bringing this to our attention. We are experiencing a longer than normal hold time. Can you please send us a private message with your system ID or contact number. We'll will forward your information to the appropriate department to contact you.^OA

Oct. 4th, 2019

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Kirk Elk Grove, CA

I work from home and my first bill was -$20.00

1 year ago

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Reply from Sunnova

Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Sep. 26th, 2019

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Tom Bermingham Marana, AZ

Completed installation on time. Great to work with.

1 year ago

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Reply from Sunnova

Hello Tom, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MP

Sep. 19th, 2019

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Jeff Danbury, CT

Communication in every step of the process was terrific.

1 year ago

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Reply from Sunnova

Good Morning Jeff, Thank you for your positive feedback and Welcome to the Sunnova Family!. Thank you^MP

Sep. 19th, 2019

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Rafael Hernando El Paso, TX

The panels went down and nobody contacted me until the electric company sent me a bill for more than I was paying before the panels were installed.

2 years ago

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Reply from Sunnova

Good Afternoon Rafael, Thank you for bringing this to our attention. If you could please send us a private message with your System ID/Phone number where we can reach you? One of our agents will reach out to you within the next 2-3 business hours. Thank you^MO

Jul. 23rd, 2019

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Sean Laurelton, NJ

Everything and everyone were great! Thank you!

2 years ago

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Reply from Sunnova

Hello Sean, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 19th, 2019

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Elmer

Everything promised from initial contact, to work done as promised.

2 years ago

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Reply from Sunnova

Elmer, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Charles Sparacino Holtsville, NY

Sun nova does good work they are very respectful and pay attention to detail

2 years ago

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Reply from Sunnova

Good Morning Charles, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Andrew yaffe Chatsworth, CA

All good except took a while for electrical work to be completed and approved.

2 years ago

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Reply from Sunnova

Good Morning Andrew, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Frank Boughner New Rochelle, NY

The Sunnova Team made my experience seamless.

2 years ago

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Reply from Sunnova

Good Morning Frank, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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wayne Orlando, FL

They took out to much money for the 1st 2 payments and I am still waiting on the 3rd payment to see

2 years ago

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Reply from Sunnova

Good Morning Wayne, we are here to help. Could you please send us a message with your system id/phone number where we can reach you?. Thank you^MP

Jul. 19th, 2019

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Kenneth Park Easton, PA

Very professional. They cover everything in great detail.

2 years ago

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Reply from Sunnova

Good Morning Kenneth, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

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Michael Troiano Absecon, NJ

Easy effordable convenient honest reliable

2 years ago

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Reply from Sunnova

Good Afternoon Michael Troiano , Thank you for your positive feedback and Welcome to the Sunnova Family! Thank you^OA

Jul. 10th, 2019

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Patrick Benoit Bridgeport, CT

She is a wonderful person always ready to help.

2 years ago

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Reply from Sunnova

Thank you for sharing your story Patrick Benoit ! We are thrilled you made the decision to go solar and join un on our mission to provide energy independence!

Jun. 28th, 2019

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Holly Las Vegas, NV

Overall great service. We are still having a problem with one of the boxes.

2 years ago

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Reply from Sunnova

Good Afternoon Holly, Thank you for reaching out, Our goal is to provide an exceptional customer service experience we value your feedback and will use it to improve. Please feel free to send me a private message or an email to with your contact information and we would have our specialist reach out to you shortly. Thank you^MP

May. 22nd, 2019

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Claudia Ogilvie Pittsfield, MA

The nicest group of people at every step of this process.

2 years ago

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Reply from Sunnova

Hello Claudia, we value your positive review. Welcome to the Sunnova Family! ^KM

May. 14th, 2019

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Jason Nunes Pomfret Center, CT

Overall good experience and result. Was on-time and without any issues

2 years ago

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Reply from Sunnova

Thank you Jason! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family!^MO

Apr. 8th, 2019

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Kaye Wheatland, CA

The young gentleman I worked with were great!

2 years ago

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Reply from Sunnova

Hello Kaye, we appreciate your positive review. Welcome to the Sunnova Family! ^MO

Apr. 8th, 2019

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JC Hammonton, NJ

kept us well-informed throughout the process

2 years ago

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Dawn Ferrara Oaklyn, NJ

The staff was knowledgeable and patient and very friendly

2 years ago

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Reply from Sunnova

Thank you, Dawn Ferrara! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^MO

Feb. 1st, 2019

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MAD AS CUSTOMER San Diego, CA

AFTER GETTING SUNNOVA DID'NT SAVE A DIME STILL HAD ELECTRIC BILLS TO THE ROOF PLUS HAD TO PAY SUNNOVA NO SAVINGS GETTING SOLAR HAS COST ME MORE

2 years ago

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Reply from Sunnova

Thank you for reaching out, we are here to assist you. Please send us an internal message with your system id and/or contact information and we will be glad to address your concerns. ^KM

Jan. 30th, 2019

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Linda S McIntosh Exeter, CA

I have had no training on the system or how it works, I have no account number with which to set up an online account.

2 years ago

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Reply from Sunnova

Hello Linda S McIntosh, I apologize that this has been your experience with Sunnova. I will be more than happy to have an agent reach out to you and address your concerns. ^JG

Jan. 25th, 2019

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Mark East Haven, CT

We are very happy with the speed of installation

2 years ago

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Reply from Sunnova

Hi Mark. Thank you so much for the great review! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family Mark!

Dec. 19th, 2018

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Linda Calabresr Neptune City, NJ

Excellent service. Fast & very professional.

3 years ago

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Reply from Sunnova

Thank you Linda, We aim to provide the best customer experience , We appreciate your positive feedback. ^KM

Jul. 27th, 2018

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Rosanna alamo

That is the worst solar conpani ..bad costumer service ..doble facturación and dont honor the warranties...not recomeded

3 years ago

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Mm Pico Rivera, CA

Customer service. What service Help what help If your system is not working. They don't call. If you need help.maybe in 14 days

3 years ago

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Cheryl M Pomona, CA

What ever they did on my roof...is not right and they could care less. I am paying more now than I did before I got the solar on my roof.

4 years ago

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David Weger San Francisco, CA

The installation crew was very professional and organized!

4 years ago

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Bert Coble Annapolis, MD

I want a paper record, they won't give it to me

1 year ago

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Reply from Sunnova

Good morning Bert, Thank you for bringing this to our attention. We are a paperless company and all correspondence is sent via email. If you need additional assistance please feel free to reach out to us. Thank you ^MP

Jun. 9th, 2020

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Sam

worst customer service ever saw, rude and unprofessional

1 year ago

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Reply from Sunnova

Hello Sam, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Kelli

Worst customer service I have EVER ever had to deal with.

1 year ago

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Reply from Sunnova

Good Morning Kelli, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Cesar Pepperell, MA

terrible service! always late, always wrong, information don't match... really bad :(

10 months ago

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Reply from Sunnova

Good afternoon Cesar, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to [email protected] we are here to help. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. Thank you ^MP

Sep. 3rd, 2020

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Jose Guillermo Leon-Mateo Tampa, FL

excellent work and the process run ok thanks

1 year ago

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Reply from Sunnova

Mr.Leon-Mateo, thank you for the kind words. We are excited that you're happy with your new solar system.^JD`

Jul. 15th, 2020

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Deborah Blair

It is impossible to speak with a person within a reasonable on hold time.

1 year ago

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Reply from Sunnova

Good Morning Deborah, thank you for your feedback. We use all of our customer comments to improve our Customer Service Standards. Welcome to the Sunnova Family! Thank you^MO

Sep. 24th, 2019

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Elizabeth Chambers Tuckerton, NJ

Horrible customer service. Like the worst in the industry . I think they hire water buffalo to talk to customers.

1 year ago

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Reply from Sunnova

Good Morning Elizabeth, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We use all customer comments to improve our customer service programs. ^MP

Sep. 11th, 2019

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Trudie Rahm Beavertown, PA

Everyone has been wonderful so far in our journey

2 years ago

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Reply from Sunnova

Good Morning Trudie, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Steven P. Deer Park, NY

Matt knew my odd circumstances and spent time with me anyway

2 years ago

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Reply from Sunnova

Hello Steven P, Thank you for your positive feedback and Welcome to the Sunnova Family! ^MP

Jun. 13th, 2019

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William Smith Madera, CA

Your website could use improvement truly could use some improvement. Doesn't work well links do not work.

2 years ago

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Reply from Sunnova

Hi William, we value our customers and would like to address your concerns. Please send us an email with your system id and contact information to . We will be glad to assist you. ^MO

Apr. 8th, 2019

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Tom Sullivan Rio Rancho, NM

This company just sucks, and their customer service is non-existent. And they'd don't care about either.

3 years ago

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Keith Swindell El Dorado, CA

Constant incorrect billing, bad customer service, no one EVER answers the phone, or returns email requests.

4 years ago

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Idk Tampa, FL

It waz ight but need more features ok

1 year ago

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Reply from Sunnova

Good afternoon idk, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 29th, 2020

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Victor Chula Vista, CA

Took much longer to complete before it actually started to produce

1 year ago

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Reply from Sunnova

Good Morning Victor, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We use all customer comments to improve our customer service programs. ^MP

Sep. 10th, 2019

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Laura carranza Las Vegas, NV

My power bill are more higher then use to !

2 years ago

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Reply from Sunnova

Hello Laura Carranza, we are here to help. Can you please send us a private message or email with your system ID and phone number where we can reach you? We'll look into this right away. Thank you^MP

May. 29th, 2019

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paul sanders Union, NJ

the worst,.always being told waiting for an update customer service is non existant

4 years ago

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manuel paez Los Angeles, CA

Horrible, poor customer, deceitful salesman. Unprofessional staff.

1 year ago

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Reply from Sunnova

Hello Mr. Paez, We are here to help. Can you please send us a private message with your System ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

Jun. 10th, 2020

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Sonya Hart Dallas, TX

It was a slow process smh. A lot of issues

1 year ago

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Reply from Sunnova

Hello Sonya Hart , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement^OA

Apr. 17th, 2020

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Mary Crafton Teaneck, NJ

The staff explaining the program was very easy to understand

1 year ago

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Reply from Sunnova

Thank You Mary Crafton! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Oct. 1st, 2019

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