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Sunnova Reviews

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9.7

Overall Score

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Cheryl meck Reading, PA

Made things easy for a new customer. Available to answer questions

1 year ago

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Reply from Sunnova

Thank you, Cheryl meck! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 19th, 2023

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star star star star star

Nickolas Tertel Mount Joy, PA

Love everything about this. It’s never been an inconvenience. Saves me money

1 year ago

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Reply from Sunnova

Hello Nickolas Tertel, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

May. 17th, 2023

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star star star star star

David Osborn Lorain, OH

I like that Sunnova is fixing the problems with the system that we have.

1 year ago

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Reply from Sunnova

Hello David Osborn, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

star star star star star

Yolanda Williams Sumter, SC

They went above and beyond to ensure EVERYTHING was covered.

1 year ago

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Reply from Sunnova

Hello Yolanda Williams we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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star star star star star

Alisha Masse Rocky Hill, CT

Whole process was very simple and the install went up quick and looks great!

1 year ago

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Reply from Sunnova

Hello Alisha Masse, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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star star star star star

Chris Ramey Houston, TX

The guys were very nice and professional. Answered questions I posed to them.

1 year ago

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Reply from Sunnova

Hello Chris Ramey , we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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star star star star star

barry heselden Shallotte, NC

Knowledgeable crew. Explained what they were doing verry well.

1 year ago

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Reply from Sunnova

Hello Barry Heseldan, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

star star star star star

Sam Washington, PA

Prompt, polite, and informative. They were appropriately attired.

1 year ago

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Reply from Sunnova

Thank you for your note, Sam. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! ~AG

May. 11th, 2023

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star star star star star

Edgar Watson Muskegon, MI

They followed up the missed service call in a timely manner.

1 year ago

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Reply from Sunnova

Thank you, Edgar Watson! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 11th, 2023

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star star star star star

Ron Berchin Bloomfield, CT

The entire process was conducted in a professional and timely manner

1 year ago

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Reply from Sunnova

Hello Ron Berchin, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

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star star star star star

Judith Eby

Did a good job and respectful crew that installed the panels.

1 year ago

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Reply from Sunnova

Hello Judith Eby, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

star star star star star

Jean Lubin Beaucejour Bloomfield, CT

It’s been about 3 years and our experience has been marvelously good.

1 year ago

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Reply from Sunnova

Hi Jean Lubin Beaucejour! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 3rd, 2023

star star star star star

Maria

Great team! Recommend to get assistance from Jasmine and Paul 👌

1 year ago

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Reply from Sunnova

Hi Maria! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 2nd, 2023

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Steve Horn Niles, MI

Knowledge of system was excellent but the time it took for them to get somebody to look at was way too long

1 year ago

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Reply from Sunnova

Hello Steve Horn, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? *LG*

May. 2nd, 2023

star star star star star

Zach Trudeau Ambridge, PA

Great company to work with. Highly recommend them to anyone.

1 year ago

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Reply from Sunnova

Hi Zach Trudeau! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Hilda Sneads Ferry, NC

Staff was professional and polite. They were knowledgeable in telling me what they were doing.

1 year ago

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Reply from Sunnova

Thank you, Hilda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *IE*

Apr. 25th, 2023

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star star star star star

Robert Osman Grand Rapids, MI

Good crew and knowledgeable . Answered all questions and did a great job

1 year ago

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Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *IE*

Apr. 25th, 2023

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Valerie Bumpers Newark, DE

It took longer than promised to install. Now that it has been onstalled. The system isn't working and Sunnova has not been able to resolve it with their 3rd party installer.

1 year ago

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Reply from Sunnova

Hello Valerie, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? *LN*

Apr. 24th, 2023

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star star star star star

Maura McCarthy Mobile, AL

They made the process very easy! Great sales and installation reps

1 year ago

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Reply from Sunnova

Thank you, Maura! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LN*

Apr. 24th, 2023

star star star star star

Jose Aviles

Good services and fast answers. No problem with the services

1 year ago

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Reply from Sunnova

Hello Jose Aviles! We appreciate your feedback so much. Thank you for being part of the Sunnova Family! *DM*

Apr. 20th, 2023

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star star star star star

Judith Tremble Springfield, MA

Entire process was a pleasure. Looking forward to our savings.

1 year ago

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Reply from Sunnova

Hi Judith Tremble! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

Apr. 12th, 2023

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Nicholas DeRosa Queens, NY

I had to call several times to get things processed due to my name and email address being misspelled. Plus there was an IT issue that delayed paperwork being resent to me.

1 year ago

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Reply from Sunnova

Hi Nicholas DeRosa! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 10th, 2023

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star star star star star

doris briant Toms River, NJ

Crew was so nice! They did a great job and clean every inch of property up!

1 year ago

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Reply from Sunnova

Hi Doris Briant! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 10th, 2023

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star star star star star

Wan love Seaside Heights, NJ

Trinity solar is the best.Love it and thanks for a great service.

1 year ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Wan love! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Apr. 8th, 2023

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star star star star star

Thomas Boser New Berlin, WI

Very happy with the Sunnova solution. Great to work with them and Tron Solar.

1 year ago

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Reply from Sunnova

Hi Thomas! We appreciate your feedback. Thank you for being part of the Sunnova Family! IE

Apr. 5th, 2023

star star star star star

Sharon Ferraro Baltimore, MD

Did a very good job they were in and out with in a few hours.

1 year ago

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Reply from Sunnova

Hello Sharon Ferraro, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Mar. 31st, 2023

star star star star star

Orlando Guihurt

Excelent service, good installation and very good experience

1 year ago Edited June 8, 2023

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Reply from Sunnova

Thank you for sharing your positive feedback, Orlando Guihurt! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Jun. 9th, 2023

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star star star star star

Megan Mooney Norwich, CT

Very easy process, customer service reps were very professional and helpful.

1 year ago

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Reply from Sunnova

Hello Megan, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *JS*

Mar. 30th, 2023

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star star star star star

Richard Matters Plainfield, CT

Very responsive to my question. Able to contact them on a Sunday.

1 year ago

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Reply from Sunnova

Hello Richard Matters, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Mar. 28th, 2023

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star star star star star

Rick Berman Waltham, MA

They were upfront and explained everything that was happening.

1 year ago

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Reply from Sunnova

Hi Rick Berman! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Mar. 27th, 2023

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star star star star star

Rober worthington Bonita Springs, FL

Outstanding customer service and communication throughout the process

1 year ago

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Reply from Sunnova

Hello Robert Worthington, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

Mar. 27th, 2023

star star star star star

Ivette Fernandez

Sunnova provides the tranquility we need, service is rapid, and helpful.

1 year ago

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Reply from Sunnova

Hello Ivette Fernandez, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Mar. 24th, 2023

star star star star star

Harold Sanders

I like that they are always cheking the system that is working exelent

1 year ago Edited March 15, 2024

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Reply from Sunnova

Thank you for sharing your positive feedback, Harold Sanders! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Mar. 23rd, 2023

star star star star star

AngeLuis

I have only received only quality excellent service from Sunnova always,...

1 year ago Edited June 21, 2024

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Reply from Sunnova

Hello Angel Luis, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 21st, 2023

star star star star star

Angel M Reyes Garcia

Great company good communication great group of workers and personnel

1 year ago Edited March 20, 2023

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Reply from Sunnova

Hello Angel M Reyes Garcia, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Mar. 21st, 2023

star star star star star

Raymond A. Segui

Best customer service ever. Always resolve issues and question

1 year ago Edited December 7, 2023

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Reply from Sunnova

Hello Raymond A. Segui, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Mar. 21st, 2023

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star star star star star

Reene Smith Loomis, CA

We have not had any issues and we have had our system for over 3 years.

1 year ago

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Reply from Sunnova

Hi Renee Smith! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Mar. 14th, 2023

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star star star star star

Diaz-McKenzie Family Melbourne, FL

All employees are knowledgeable and friendly. Extremely respectful and nice.

1 year ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Diaz-McKenzie Family
! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *EO*

Mar. 9th, 2023

star star star star star

Nancy Muniz

Effective and modern system and a necessity in a tropical island

1 year ago Edited June 13, 2024

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Reply from Sunnova

Thank you, Nancy Muniz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Mar. 4th, 2023

star star star star star

QUISQUEYA RODRIGUEZ

Service and personnel were very capable of answering my doubts

1 year ago

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Reply from Sunnova

Thank you, QUISQUEYA RODRIGUEZ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 21st, 2023

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star star star star star

Nelson Torres

Great company and customer experience They care about their customers

1 year ago Edited May 24, 2023

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Reply from Sunnova

Thank you for sharing your positive feedback, Nelson Torres! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *EO*

Feb. 17th, 2023

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star star star star star

Manuel Muniz

Service has been great, haven't had any problem with the equipment.

1 year ago

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Reply from Sunnova

Thank you, Manuel Muniz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 17th, 2023

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star star star star star

Ferdinand Tolland, CT

Everything went SMOOTH!! I'm new to this company, but it looks promising.

1 year ago

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Reply from Sunnova

Thank you, Ferdinand! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 15th, 2023

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star star star star star

Carolyn McKinley Washington, DC

Everyone has been fantastic. Very easy set up and install. Thank You

1 year ago

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Reply from Sunnova

Hello Carolyn McKinley, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *EM*

Feb. 9th, 2023

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star star star star star

Michael Quattro Weehawken, NJ

Seems like a reliable company. The website they have was helpful.

1 year ago

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Reply from Sunnova

Thank you for your note, Michael Quattro. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DMS*

Feb. 6th, 2023

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star star star star star

Diana Paquette Boston, MA

Very great staff Love the outcome. Professional and polite. Amazing experience.

1 year ago

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Reply from Sunnova

Thank you, Diana Paquette! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Feb. 2nd, 2023

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star star star star star

Tim Barton Sacramento, CA

The process was low pressure and easy. Installation took one day.

1 year ago

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Reply from Sunnova

Hi Tim Barton! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Feb. 2nd, 2023

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star star star star star

Vlf Springfield, MA

Very professional. Timely responses, took care of everything

1 year ago

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Reply from Sunnova

Hi Vlf! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Jan. 31st, 2023

star star star star star

kibang lee Perris, CA

Great company for solar! System works great and good quality of system.

1 year ago

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Reply from Sunnova

Hi kibang lee! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Jan. 17th, 2023

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star star star star star

PATRICIA RODRIGUEZ San Jose, CA

The service and the way our customers representative treat us

1 year ago

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Reply from Sunnova

Hi PATRICIA RODRIGUEZ! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Jan. 9th, 2023