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Verified Customer

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Michael Little Elm, TX

The installation was done in one day and the panels seem to work fine.

3 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Gilbert Fernandez Clovis, CA

They maintain the system by watching a board. First time I saw them after install was 3 years later. To me cleaning is part of maintenance.

3 years ago

Reply from LGCY Power

Gilbert, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Verified Customer

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Rudy Ramirez

They offered me a great price and the installation process was great.

3 years ago

Reply from LGCY Power

Rudy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Bobbie and Joseph Marotta

Friendly, honest, professional and they saved us a great deal of money!

3 years ago

Reply from LGCY Power

Bobbie and Joseph, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Humberto Sanchez

Great communication and support. Some things are sometimes not answered right away

3 years ago

Reply from LGCY Power

Humberto, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Matt Darnese

good, less expensive power than conventional power companies

3 years ago

Reply from LGCY Power

Matt, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Sandra Swenson Scott

excellent service, excellent product, best value on the market

3 years ago

Reply from LGCY Power

Sandra, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Richard Engel Henderson, NV

they are terrible been going thru installation and inspection and approval for more then 112 days now not every happy with this company with all the promises then the let downs wish we went to another solar company no matter how good this site claims legacy is

11 months ago

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Nena D. San Diego, CA

The first installation appointment they started the project on the wrong side of house. The approved plan was changed without my knowledge and I wasn't home when they started working. They had to srop and reschedule to move to the back. 2 months later my front roof hasn't been repaired and it's less than 2 yrs old so I'm beyond pissed. No clue if the panels are working. The sales representative doesn't reply or answer my calls. Very disappointing service.

1 year ago

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Rhonda W Mesa, AZ

HORRIBLE. They do not stand up to the mission. They say right on their website they provide you a system that will save you money. They did not and when I request them to make it right they said I have to pay for more panels. The system they quoted and told me would save me is not large enough for my home and I now pay more money with Solar then I ever did without. Do not use this company. They will scam you and not return your calls or respond to your concerns. HORRIBLE

1 year ago

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Shelby Boyd College Station, TX

They seem really friendly and helpful until the panels are installed, then they ghost you right after. Before we even got our PTO they were ignoring us and stopped giving us updates. Now that we have our PTO, there's still one more thing they have to install for us to see our power usage. It's been months and they won't answer my calls or call me back. It's absurd.

1 year ago

Reply from LGCY Power

Shelby, just wanted to reach out and make sure everything is now going smoothly. Please don't hesitate to contact our customer care team with any questions or concerns. You can reach them at customerservice@lgcypower.com or call 855-353-4899 option 3.

Mar. 20th, 2024

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Angelo Sermas Dallas, TX

Highly recommend not doing business with any solar panel company that has to go door-to-door soliciting sales. The LGCY sales rep did not disclose the single most important feature on the contract - the 10 day cancellation period. It was in the fine print. Please do your homework and work with a company that does not have to go door-to-door soliciting sales with high pressure tactics. DO YOUR RESEARCH FIRST.

1 year ago

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Vic C

It's been several weeks since I heard from anyone at customer service about your company and a scam that was put on us by a "regional manager" and have yet to have this resolved. I have emailed and called and left messages and still no responce. I spoke with Rocky Mountain Power and they said that lgcy has NOT sent them a AHJ form , now our sysstem passed inspection on the 8th of February.

1 year ago

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Michael Herbstreit Denver, CO

I was told by my sales director Barney W that any excess power sent back to the power company would be paid back to me at the same rate as what they charge. As a result, I decided to double my solar needs for future changes. Barney W LIED to me. They do not pay the same rate, rather a fuel recovery rate of 1/5th of the retail rate. Barney needs to be fired. He cost me thousands of dollars!!!

1 year ago

Reply from LGCY Power

Michael, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into this.

Feb. 8th, 2023

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Tato Brown Hemet, CA

Not really happy with the way the business is being handle. After the seller made the deal and I signed the papers he has disappear. He doesn't answer my phone calls, text and emails. It seems to me he doesn't care much on the follow up end. All he seems to care and having customers sign the contract and he moves on. Not much explaining after that. I had to scramble to find out what is going on. And event to this date still in limbo as to how everything is going to workout.

2 years ago

Reply from LGCY Power

Tato, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 22nd, 2022

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Martin Raphael Dallas, TX

LGCY Power abandon me after they installed the system, Very poor customer service, I have some questions to ask, I be promised my representative will contact , he never contacted me until today. , I’m still paying high electricity bills, they told if system is installed after few. Months my bill will drop to $10 to $15 but it never happened.

2 years ago

Reply from LGCY Power

Martin, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 20th, 2022

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Eliut Cedeno Albuquerque, NM

He came to my house saying I’m going to get a thousand dollars when the solar panels were installed and that after a year on our tax return we would get thirteen thousand dollars from a program because “we went solar” all that was a lie and I would have just stayed with just nv energy knowing this was all too good to be true. I’m going to keep on investigating and get help from my people because I think that’s really unfair that he deceived my family like that with all that false information

2 years ago

Reply from LGCY Power

Eliut, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. As a standard practice, we always advise that you discuss any tax information with a tax professional. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 20th, 2022

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Team Grammy Stockton, CA

They initially sold themselves as part of SunRun even wearing a SunRun shirt. Installers took much longer than expected and multiple attempts due to not bringing necessary equipment. Was told someone would show us how to read everything and be sure everything was up and running when it was done, but instead was given and phone call b an email and told me to check it out myself.

2 years ago

Reply from LGCY Power

Team, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. We have notified our local leadership to provide additional training for reps to help prevent this misunderstanding in the future. Thank you for your feedback.

Jun. 20th, 2022

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Mar L Los Angeles, CA

I give one star because your associate is ill informed about the HOA process and how to proceed with multiplex buildings. Your company needs to be better equipped with troubleshooting project plans per HOA specifications. The HOA has governing rights per covenants that are included with properties owned within their areas. Please educate and advise all they need to become more informed know that the HOA has final day of projects to be completed

2 years ago

Reply from LGCY Power

Mar, We are sorry to hear about this. Here at LGCY Power we want to do our best to help everyone have a positive experience. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. Thank you for your feedback.

Jun. 15th, 2022

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Steve Starrett Chicago, IL

Love Jordan, Professional and Honest. Since we started with Legacy, Our electric bills have almost completely disappeared.

2 years ago

Reply from LGCY Power

Steve! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 14th, 2022

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Matt Smith Mesa, AZ

Sam was really good in the beginning and very personable. The problem was at the end when certain financial obligations were not met on his end. I was extremely surprised and disappointed by this.

2 years ago

Reply from LGCY Power

Matt, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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John Abalos Fort Worth, TX

Was told I would get a tax rebate to put back into the program to keep my monthly payment locked in but that was incorrect and when I tried to contact Jake about it, he quit responding. I asked to finance company for advice and their response was “you signed a contract.” Now my payments are increasing. I will talk anyone who asks out of doing business with lgcy

2 years ago

Reply from LGCY Power

John, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. As a standard practice, we always advise that you discuss any tax information with a tax professional. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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sdtrvelr Chula Vista, CA

The process from contract signing to system activation was handled in a professional manner. Malcolm responded quick to any questions I had.

2 years ago

Reply from LGCY Power

sdtrvelr, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Dan Seamons Covina, CA

Dan is a very experienced sales rep and I would recommend him to any of my friends. He is a very knowledgeable andI’m very impressed with him!

2 years ago

Reply from LGCY Power

Dan! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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roxanne easterwood Columbus, OH

I sent a telegram, as directed, to cancel the contract. I was assured by their agent that the contract had been canceled. After I received an email from the finance company confirming the loan was completed, I tried contacting LGCY and my agent. I am still waiting for a return call, email, text message, anything. The agent became aggressive and angry when I decided to not go forward, and I've been outright lied to as far as the cancellation. Beware.

2 years ago

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Valerie R San Luis Obispo, CA

Everything went really smooth, they kept me informed each step of the project. I was really impressed with the professionalism of the team who installed the panels.

3 years ago

Reply from LGCY Power

Valerie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Victor O Fresno, CA

The sales rep Jed S doesn’t reply to calls after the sale has been made. I was promised by him critter guards but they were never installed. Tried to contact him several times regarding this, a couple times he said that he will let sunrun know about it but they never did anything. Then he just stopped answering messages and calls. Same goes for one of the office girls she asked me to send her pictures of the critter problem then stoped responding. All I received was a third party company estimate for installing the critter guards.

4 years ago

Reply from LGCY Power

Victor, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Charles Italiano Phoenix, AZ

I have been with company for about 3 years and have had no issues. Installation was professional. I am happy I made the switch to solar and chose this company

2 years ago

Reply from LGCY Power

Charles, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 12th, 2022

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Spyke Hyro

They made everything look nice and were very polite

4 months ago

Reply from LGCY Power

Spyke, we're so glad to hear of your successful installation. Thank you for taking the time to leave us your review. Thanks for choosing LGCY!

May. 23rd, 2024

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Alexander Lee

Great job. Fast workers. Did a great job cleaning up.

4 months ago

Reply from LGCY Power

Alexander, we are happy to hear of your satisfaction with the fast and efficient installation of your system. Thank you for choosing LGCY!

May. 23rd, 2024

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eric monte

They showed up and handled permits and got the job done.

4 months ago

Reply from LGCY Power

eric, we are so glad to hear that your experience with LGCY Power was a success! Please follow us on Instagram @lgcypower!

Apr. 30th, 2024

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Robert Mandell

Great people.Enjoy thier products and service

4 months ago

Reply from LGCY Power

Robert, thank you for taking the time to leave us a great review. We are so happy to hear of your positive experience with us.

Apr. 30th, 2024

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black bird

Very professional and courteous. Cleaned up too

5 months ago

Reply from LGCY Power

black bird, we appreciate you taking the time to leave us a review with your positive experience. We are grateful for our customers and your business!

Apr. 19th, 2024

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Charley Sands

Very prompt and professional clean looking

5 months ago

Reply from LGCY Power

Charley, thank you for taking the time to share your solar experience. We are happy to hear our reps took such great care of you. Thank you for your business.

Apr. 19th, 2024

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Sandra Miller

The work was good but one of boy's on roof ask my husband for Hammer and never returned it!!

5 months ago

Reply from LGCY Power

Sandra, thank you for your feedback as we are continually trying to improve all processes to make this the most positive experience it can be! We appreciate you taking the time to share your LGCY experience. Thank you for choosing us!

Apr. 9th, 2024

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Ed Rickman

Drop several screws in driveway along with roof mounting brackets

5 months ago

Reply from LGCY Power

Ed, thank you for taking the time to leave us your feedback. We apologize this has been your experience with LGCY Power. We would love to help you get your issue resolved and will do so if you will reach out to us at customerservice@lgcypower.com or call 855-353-4899 opt 3. One of our customer care representatives will be happy to look into this for you.

Apr. 9th, 2024

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Chris Andrews

Very professional crew. Answered any questions I had.

5 months ago

Reply from LGCY Power

Chris, thank you for the review! We appreciate and are grateful we are able to serve you!

Apr. 9th, 2024

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Verified Customer

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William H Chay Corona, CA

Was a smooth process and a very professional work done

2 years ago

Reply from LGCY Power

William, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Verified Customer

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Mary NEely El Dorado Hills, CA

Excellent communication with company personnel

2 years ago

Reply from LGCY Power

Mary, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Verified Customer

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Cheng-Feng Tsai Shingle Springs, CA

Our LGCY energy consultant, Gregg G is very responsive and responsible.

2 years ago

Reply from LGCY Power

Cheng-Feng! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Verified Customer

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Hong nguyen Arlington, TX

Put the solar on and never come back . call customer service ask for help no one answered the phone , leave voicemail mail no one call back

2 years ago

Reply from LGCY Power

Hong, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Verified Customer

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Len Woehler El Dorado Hills, CA

Salesman once deal was done forgot us. He no longer responds to my text messages about a concern I had.

2 years ago

Reply from LGCY Power

Len, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Debra Chavarria Alvarado, TX

Still waiting to use them been installed since April 25 and still not turned on yet

2 years ago

Reply from LGCY Power

Debra, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 19th, 2022

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Verified Customer

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Stephen

Installation was very good, simple. Just waiting for them to be turned on.

2 years ago

Reply from LGCY Power

Stephen, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Tami

I have no problems. Super fast and very easy.

2 years ago

Reply from LGCY Power

Tami, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Danny

Nice and smooth and quick. They are always interested in how it is going.

2 years ago

Reply from LGCY Power

Danny, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Lesly

LGCY representatives were very clear. Smooth installation.

2 years ago

Reply from LGCY Power

Lesly, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Jane

They were helpful. The installation process was okay. It works.

2 years ago

Reply from LGCY Power

Jane, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Gabe

Very responsive and kind. Smooth and fast. It was good.

2 years ago

Reply from LGCY Power

Gabe, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Ronald Edwards Las Vegas, NV

My latest bill from NVenergy was $58.19. It was less than $15.00 last year this time. I haven't turned a/c on yet.

2 years ago

Reply from LGCY Power

Ronald, we are sorry to hear that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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