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LGCY Power

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431 User Reviews

7.5

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LAST UPDATED: May 18th, 2022

LGCY Power, a certified partner of Sunrun, is a residential solar company that is quickly expanding its customer base throughout the United States. Founded in 2014 and headquartered in Lehi, UT, LGCY Power strives to provide customers with a new level of customer service and sustainable energy.

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The Good

  • Solar Panel Installation 
  • NAPCEP Certification 
  • Multiple Payment Options
  • Partnership With Sunrun 

Solar Panel Installation 

The solar company installs quality solar panel systems and solar inverters to help each client save on his or her power bill. Solar panels from LG are known for their reliability and rank among the most energy-efficient and cost-effective panels on the market, and carry an equipment warranty of 20 years.

Meanwhile, SolarEdge micro-inverters attached to every solar panel installation convert solar energy into usable electricity at nearly 100 percent efficiency. Residential homeowners will enjoy the money-saving solar power systems as installed by an experienced LGCY Power energy consultant.

NAPCEP Certification 

LGCY Power is NAPCEP-certified. The North American Board of Certified Energy Providers is an industry-recognized organization that promotes best practices for solar installation companies. A NABCEP certification affects everything from how the sales rep initially interacts with homeowners to the way a solar power system is installed and mounted to a roof post-sale.

Multiple Payment Options

LGCY Power offers multiple payment options that will ultimately help customers save on their electric bill while also helping the environment. 

In addition to outright purchase, customers can choose from the following financing options:

  • Solar Loan — Allows customers to pay off their system in low monthly increments and gives them access to total ownership of their system while also qualifying them for the federal solar tax credit and other solar incentives where applicable.
  • Home Equity Line of Credit — Homeowners can open a line of credit using the equity they have already in their home. 
  • Power Purchase Agreement — Though the PPA option does not grant a path to ownership, it allows the homeowner to only pay for the energy the solar system produces, which is often less expensive than traditional electricity. Customers can still save on their energy bill through a PPA, even if they don't qualify for tax solar incentives.
  • Solar Lease — Similar to a PPA, solar leases do not give customers ownership of the system (though in many cases, lessees have the option of purchasing the system after 20 years at a reduced price); rather, customers will "rent" the system at a low monthly rate, while LGCY, the system owner, will pay for any maintenance or repair that might be required.

Partnership With Sunrun 

LGCY Power is a Sunrun Certified Partner, which speaks to its credibility because Sunrun is one of the top companies in the solar industry. 

According to Sunrun, as certified partners, companies have access to Sunrun's end-to-end automated software project platform, Sunrun BrightPath; sales and operations training; marketing support; and preferred pricing through equipment suppliers like AEE Solar and SnapNrack. Sunrun also provides fair payment terms to ensure partners are set up to scale their business effectively.

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The Bad

  • Communication Complaints

Communication Complaints

Some customers have left negative reviews regarding LGCY Power's failure to communicate effectively during the process. Communication-related complaints include installation delays, repair delays, and power bill estimates. 

While negative reviews do alert prospective customers to potential issues in solar, they also provide an opportunity for companies to show what they're made of when things go wrong. It's commendable that LGCY Power has responded to these complaints with offers to make things right in the eyes of the customer. 

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The Bottom Line

LGCY Power is a Sunrun Certified Partner that offers high value to prospective customers, including high-efficiency solar panels from LG, multiple financing options, and protective warranties for both equipment and installation.

Read LGCY Power's frequently asked questions and reviews from customers below to learn more about the company and determine if it's a good fit for your solar project. 

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LGCY Power Frequently Asked Questions

How does solar power work with LGCY Power?

Solar panels are fueled by natural light from the sun. Each panel is made up of more than a dozen silicon wafers called solar cells. These are specially manufactured and chemically treated to convert light into energy. Collectively, panels are connected together into what’s called a solar system or solar array. This array takes the energy it produces and passes it through an inverter before it reaches your home. An inverter takes the direct current (DC) generated from your panels and converts it to AC or alternating current. Finally, AC power is then passed to your home through a circuit breaker (also known as a main panel) and made available to everything plugged into your home, like lights, TV, computers, and other appliances. 

Why choose LGCY Power?

LGCY Power offers manufacturer warranties on panels and inverters, robust installation warranties, and monitoring and maintenance packages, so you’re well taken care of long after your energy savings start. The company wants you to receive the best savings, experience, and service; there’s a reason why LGCY Power has an A+ rating and is accredited with the Better Business Bureau. LGCY Power has also been ranked as the Best Company to Work for in Utah Business Magazine, one of the fastest-growing companies in Utah, and a rising star in the solar field across the United States. The LGCY difference is simply that the company cares about its customers, and that is the firm’s guiding principle. LGCY hires the best people in the field, offers the best training, and partners with the best solar installers in the nation, so the people working on your home are second-to-none.

What makes LGCY Power different?

To start, the company understands that each homeowner is different, with different goals, needs, and even circumstances — like the structure and aesthetic of their home. Since no two homes or homeowners are alike, LGCY Power customizes our solar solutions to fit your needs. We also take a consultative approach, becoming your trusted advocate throughout the whole process. Our solar consultants take their time explaining every aspect of the solar process to you, answering all of your important questions and even covering questions you didn’t know to ask.

What are the disadvantages of solar energy?

While there are several significant advantages of solar energy — including the potential for both environmental and economic benefits — that doesn’t mean that there aren’t any possible disadvantages. One of these potential downsides is the fact that some parts of the country simply don’t receive much direct daily sunlight. This is due to the fact that sunlight itself isn’t enough to generate power. Rather, you’ll need to consider peak sun hours, which is the metric used to assess how many hours per day your solar panels will be able to function at optimal capacity. Some parts of the country, like portions of California, Nevada, and Arizona, receive six or more peak sun hours per day, but the coastal regions of Washington and Oregon only receive three to four hours per day. If you live in a location without much sunlight availability, you may want to assess whether solar is the right answer for your energy needs. Another disadvantage is the reliability of solar. Obviously, your panels won’t generate any energy at night, and the presence of clouds can also disrupt the efficiency of your solar system. In addition, solar energy can have steep setup costs, especially if you need to purchase a battery storage system. If you don’t have access to robust solar incentives and tax credits, your initial setup costs could total tens of thousands of dollars. Finally, solar energy isn’t a terribly efficient form of power generation, as most solar panels are only 15 percent to 20 percent efficient — traditional forms of fossil fuel-generated energy can have much higher efficiency ratings.

Is residential solar cost-effective?

For many homeowners, installing a solar power system is a great way to save some money, while also protecting our environment. However, there are many variables involved that can skew the financial numbers either positively or negatively for you. Let’s discuss the different questions you need to answer in order to determine the cost-effectiveness of residential solar for your home. The first major variable is how much you pay for electricity from your utility company. Depending on which part of the country you live in, you might pay as much as 20+ cents per kilowatt-hour for residential power, but other regions can be as cheap as 10 cents per kWh, or even lower. Obviously, the more you’re currently spending on your energy, the more money you can save with solar. Next, you’ll need to consider how much you’ll have to spend setting up your solar system. There are many variables for this question, including the size and energy efficiency of your home, the amount of direct sunlight your home receives on an average day, whether you plan on buying or leasing your solar panels, and more. Another vital question along these same lines is which incentives and tax rebates you might be eligible for in your location. Different locations around the country have different government incentives available that can make a major impact on your costs. In short, residential solar power can definitely save money for many homeowners, but you will need to properly analyze your specific situation to determine how cost-effective a solar installation will be for you.

How are solar panels rated?

The wattage of a solar panel is based on the amount of direct current power it’s capable of producing in normal conditions — for example, in direct sunlight on days without rain. The first step is to examine the listed wattage capacity of the panel. As you might expect, more watts means more power, but there can be some other benefits to high-watt solar panels as well, like improved efficiency ratings. In addition, you won’t need as many panels to fulfill your power needs. However, power output rating isn’t the be-all-end-all of choosing the right panels for your solar system. Sometimes, a higher power rating doesn’t reflect the efficiency of the panel but is instead a result of the panel’s physical size. For the most part, solar panels come in two varieties: 60-cell and 72-cell. 60-cell panels are roughly 3.25 feet by 5.5 feet, and they usually max out around 300 watts. As for 72-cell solar panels, they measure around 3.25 feet by 6.5 feet, and they can produce 350-400 watts. This is where understanding efficiency ratings for solar panels is especially important. Most solar panels offer efficiency ratings somewhere between 15 percent at the low end and 20 percent at the top end. In general, the newer model your panel is, the higher efficiency ratings it’s likely to have, and better efficiency ratings mean more power potential. The brand of solar panel you purchase can also have a significant impact on your total power production capacity. Brands like LG and Panasonic produce solar panels with efficiency ratings right around 20 percent, and these panels usually have electricity outputs in the 350-watt range. On the other hand, many other solar panels have average efficiency ratings in the 15 percent to17 percent range, with total outputs around 250–300 watts. This doesn’t mean LG and Panasonic’s offerings are objectively “better” — it’s all about finding the right solar panels for your specific needs. Another important aspect of determining which solar panels to buy is how many hours of sun you typically receive. For this step, we recommend taking a look at the National Renewable Energy Laboratory’s “Solar Resource Data, Tools, and Maps” page. Here, you can find maps showing annual sunlight averages, monthly averages, direct normal irradiance, and more. All you need to do to figure out the energy potential of your location is to multiply the wattage of your chosen solar panels by the number of hours you receive sunlight. If you buy a 300-watt panel, you could receive up to six hours of daily direct sunlight in some parts of California, Nevada, and Arizona, meaning that panel could produce 1,800 watts or 1.8 kilowatt-hours. However, if you install that same panel in parts of the Pacific Northwest, where there are only 3.5 sun hours per day, your total output would only come to 1,050 watts or 1.05 kwh. So, which solar panels are the most powerful options? The highest efficiency ratings in the industry belong to the X Series by Sunpower (with an incredible 22.8 percent efficiency rating), along with REC Solar’s Alpha Series and LG’s High NeON, which both boast a 21.7 percent efficiency rating. As for pure power output, it’s tough to top Trina Solar’s 500-watt Duomax V and Tallmax V. Do you need some more information before making your decision? LGCY Power can help you determine whether solar panel installation is the right choice for your home, and also figure out which panels to use, and how many. Highly-trained Energy Consultants can even visit your home in person to walk you step-by-step through the solar installation process.

What is a megawatt and what is a megawatt hour?

To begin, let’s outline how wattage is measured. A watt is a unit of power that’s used to determine the rate of an energy transfer. The more watts you have, the faster the electrons are flowing through your electrical system. One watt is equal to one joule per second of energy flow. Take a 100-watt lightbulb as an example. The 100-watt rating means that this bulb consumes power at a rate of 100 joules of energy per second. If you turn on the light and leave it on for an hour, the lightbulb will consume 100 watt-hours. These rates are typically described in terms of kilowatt-hours — a kilowatt-hour is equivalent to 1,000 watt-hours, so our lightbulb example would come out to 0.1 kilowatt-hours. If a kilowatt is a thousand watts, what is a megawatt? Much like a kilowatt is comprised of 1,000 watts, a megawatt is 1,000 kilowatts, or in other words, one million watts. The reason kilowatts and kilowatt-hours are the standard measurements for consumer electric bills is because megawatts are often simply too large a unit of measurement to apply logically to a home electrical system. However, energy utilities and solar providers will occasionally use the term megawatt-hour instead. A megawatt-hour is typically abbreviated as “MWh,” and this term indicates the usage of 1,000 kilowatts in one hour. To put this into perspective, a couple of common small appliances you’ll find in most kitchens have a 1,000-watt rating — the microwave oven and the coffee pot. Because 1,000 watts equals one kilowatt, you would need to run your coffee pot continuously for 1,000 hours, without ever turning it off. This would end up using one megawatt-hour of energy. How much energy does the typical American home use? In general, a modern home uses somewhere in the range of 11 megawatt-hours on an annual basis, which is why you’ll typically see kilowatt-hours on your monthly utility bill instead of megawatt-hours. After all, when you’re using less than one megawatt-hour per month, there are probably more suitable units of measurement to describe this level of energy output. Solar providers will sometimes use megawatts and megawatt-hours when discussing their capabilities, simply because the sheer number of kilowatt-hours would get a bit overwhelming. There is actually another common unit of measurement beyond the megawatt as well, which is the gigawatt. As you might expect, a gigawatt is equivalent to 1,000 megawatts, one million kilowatts, or one billion watts. Overall, the main thing you need to keep in mind about every level of watt and watt-hour is that — just like many other units of measurement in the metric system — these measurements escalate in terms of one thousand. There are 1,000 watts to a kilowatt, 1,000 kilowatts to a megawatt, and so forth. When analyzing your personal energy needs — whether that’s for your home or your business — you’ll likely be dealing in terms of kilowatts and kilowatt-hours. Still, it’s always nice to have a level of familiarity when it comes to your total annual energy usage, which is a measurement where megawatts and megawatt-hours will be convenient terms to know. Do you have any questions about megawatts or megawatt-hours? Or perhaps you’re wondering how much solar energy you would need to power your home or business? Give LGCY Power a call today. Its highly experienced and knowledgeable Energy Consultants can help you answer all of your tough questions about solar power.
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LGCY Power

LGCY Power is the nation’s premier solar company, serving smart homeowners who want to switch to solar power. LGCY Power is leading that solar revolution, making the process of going solar a smooth, efficient, and highly lucrative experience.

We want to make the largest positive impact for our clients, our neighborhoods, and communities. LGCY Power is doing just that with award-winning customer service, allowing homeowners to go green while saving like never before.

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Star Rating

3.8

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431 Reviews

Review Breakdown

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52%

4 grade

16%

3 grade

7%

2 grade

9%

1 grade

15%

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Featured Review

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Neil Union City, NJ

LGCY is the best in the solar industry. They are the primary consultant team for Sunrun. I don't think this site understands that LGCY are the consults who provide such excellent service. Sunrun is #1 in solar and LGCY is the catapult to make that a reality. LGCY has a higher promoter score than Apple and Nordstrom. Either way solar is the way to go.

6 years ago

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Reply from LGCY Power

Neil, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Featured Review

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Travis Green

Great company, couldn't be happier! They outlined every step along the way. The sales rep was great and I love my new affordable power bill! I'm excited to do my part to help the world go green.

5 years ago

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Reply from LGCY Power

Travis, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Tracy

It does everything that I was told that it would do so no surprises there. The installation process was was very smooth, Arcadia Solar put the system in and everything went without a hitch. IThe follow up was was pretty good and then my accounts sort of got handed off to Arcadia Solar and that who actually did the installation and got everything hooked up.

1 week ago

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Reply from LGCY Power

Tracy, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Michael

Everybody was extremely helpful throughout the entire process. They were able to put the panels where I wanted them.They were the only company that could have panels that work for my power needs. The salesman and the lead I guess the lead technician work is very good at explaining the entire process and kept me informed. Through the whole thing I had no worries or concerns during that installation.

1 week ago

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Reply from LGCY Power

Michael, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Briana

My husband was very confident with the value for the product. So far it's been great we haven't had any problems. I don't see any issues, it's been producing power well. It was really easy, they set up a time to come out and install and it was pretty much installed within a day. They have been great about answering all our questions, it's really easy to get a hold of them. There's really not that long of a wait time when I do call in, I've only had to do that like twice now and everything's usually straightened out within 24 hours.

1 week ago

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Reply from LGCY Power

Briana, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Erin

I talked with Jackson at LGCY Power and he was absolutely fantastic. It is very easy to use. The installation process was very smooth and very easy, which was great. I really appreciate all the things that they've done for us and we're very happy to be solar efficient.

1 week ago

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Reply from LGCY Power

Erin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Robert

LGCY Power works great. When I called, they provided all the paperwork within a minute. The installation process was really smooth. The guys work really hard to help you. We had problems with the city inspectors not wanting to come out and the foreman took care of it.

1 week ago

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Reply from LGCY Power

Robert, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Lizette

They're not done yet with install, but so far it's been okay. It's been over a month now and we still don't have the panels on the roofs capacitor thing because it is on the side of the house but it's not hooked up. Really helpful at first. It's been like they're telling me the truth about everything.

1 week ago

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Reply from LGCY Power

Lizette, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Dwayne

We haven't gotten approval to turn them on. Install was great and finished on time. Very easy to get hold of and very very good at communicating with me about what they were doing. They were able to give me good presentation on what products were and show me how it fits on the house.

1 week ago

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Reply from LGCY Power

Dwayne, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Angela

Adam, our sales guy, has been absolutely wonderful. He helped us out when we had issues, we would definitely recommend them. Newer technology. It was seamless there was no issues at all. We have gotten several other quotes from other companies and legacy seems to be the the best overall value.

1 week ago

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Reply from LGCY Power

Angela, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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William

They promised a lot and they said they'd be there every step of the way, but when different things were happening and it was not the reality of what happened. Install was fine. Overall it went fine but the ammount of presence they romised was not accurate.

1 week ago

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Reply from LGCY Power

William, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Gregory

LGCY Power has been great entertaining all of my questions. I do not have any issues with the company. It is easy to use. The app is nice. The installation process was quick and easy and they are very professional, although it is a little expensive.

1 week ago

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Reply from LGCY Power

Gregory, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Denny

LGCY Power promised me a rebate for the first year of payments and I still haven't received it, even though I have been calling practically everyday. The equipment is doing well. It is cheaper than paying for the electricity. But during the installation process, they caused damage to my back porch which still hasn't been fixed. I requested them to fix it because the screws went all way through the roof.

1 week ago

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Reply from LGCY Power

Denny, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Tom

The installation process was fine, they put one of the solar panels too close to my roof heating and air conditioning unit and that's going to have to move. The representatives were very friendly, courteous, and quite knowledgeable.

1 week ago

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Reply from LGCY Power

Tom, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Robert

Everything was great. Haven't had any issues since it was installed. Install was excellent. They arrived on time. My service person was very knowledgeable and contacted me about all the updates, when the installation would happen and all of that so we could plan on getting everything in order on time.

1 week ago

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Reply from LGCY Power

Robert, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Mary

It's been very positive so far. It's working as promised doing what they said it would do. Install was very good, guys came and did the work and then they were gone. I didn't even know they were gone.

1 week ago

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Reply from LGCY Power

Mary, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Jeannie

Installation process was smooth, they worked around our work schedule, so they were actually here for two days to accommodate our work schedule. It's not hooked up to where I can actually use it yet. There's always somebody available if I needed something or have a question that could get right back to me.

1 week ago

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Reply from LGCY Power

Jeannie, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at [email protected]

May. 17th, 2022

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Anonymous

I believe that they use some pretty good products and they installed it very very clean. It went pretty smooth, but they aren't done yet so I'll just wait for them to finish up.

1 week ago

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Reply from LGCY Power

Anonymous, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Robert

Quality material. Install went okay, it wasn't LGCY Power it was another company. They very efficiently took care of every question or problem we had. The representative was very very honest and straightforward.

1 week ago

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Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Amber

The customer service I got was great, that was amazing. Very personable and understanding and really kind of brought on how everything works. Installation went super quick and fast, it went within two hours.

1 week ago

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Reply from LGCY Power

Amber, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Brandon

LGCY has the best deal and they had faster time frame. They are communicative, they are on time or ahead of schedule and they explained every step of the process before and during the whole process. Smooth and quick.

1 week ago

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Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Mike Hostetler Burleson, TX

This company has the worst customer service from a Utah perspective. The Dallas area managers that work here for LGCY are amazing and but my initial experience and purchase was with Utah LGCY. You would think that they would be the same company and work together but they aren't. Worst experience and the solar program they promised me is not what I am getting I'm literally making double electricity payments than my previous electric provider. Worst decision I ever made. Still waiting to this day for someone to contact me back and every time I call they say they will call me back and they don't. I was coerced into getting this and was told you signed the document you can't go back even though solar wasn't even installed on my house yet. Ashton B or something like that from Utah made me feel like things were good and that he would fix any problem I have but he's living it up in his 2 story home getting rich off the little people and we have to suffer. I guarantee even though I'll keep a copy of this survey I won't ever be contacted to fix the problem. I also had the installers come and destroy my attic and leave it a mess. Broke holiday decorations and never came back to clean up the attic. Was told they have to walk on the beams so they need to see where they are but that's fine but you can put everything back where you got it and out all the insulation back where you got it.

2 months ago

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Reply from LGCY Power

Mike, we are sorry to hear that this has been your experience. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Anonymous

The installation process with LGCY Power was pretty smooth, I had no issues. I am so happy with the service, they are courteous and want to help as much as they can.

1 week ago

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Reply from LGCY Power

Anonymous, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Jerry

I don't think there was enough feedback to me about what was going on with every stage, I had to keep calling asking about the loop inspection. Even when it was final, and we had to do final inspections, the information as far as what you do next was not available. I think the people at LGCY Power are honest, I think the service departments are top notch. The gentleman I talked to was named Chris, and I thought he did a very good job of explaining not only the program, but my question. The installation process went very well, the guys were here early. He told me exactly what they were going to do. They did a great job.

1 week ago

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Reply from LGCY Power

[Name], We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerserv[email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Randon

The system fits my needs, so it's exactly what I needed electric wise. Everybody I've talked to with legacy has been extremely nice. They seem very trustworthy.

1 week ago

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Reply from LGCY Power

Randon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Thomas

The people that came into the house they explained everything. They were very thorough and were ready to answer all of our questions. Very quick and efficient.

1 week ago

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Reply from LGCY Power

Thomas, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Brian

I like the representative that came out who spoke to me about LGCY Power and I like the way the installation went with how quick and smooth those guys put those panels up.

1 week ago

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Reply from LGCY Power

Brian, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Margaret Wahlrab Hawthorne, CA

They installed my panels in December and I still do not have a permit for solar 3-17. UPDATE. It turns out it was the City inspectors fault that the inspection for the permit was delayed for 3 months, not LGCY. I am changing my rating to 5 stars. I was not charged for the solar panels as they get reimbursed from the power Co. Looking forward to saving $50 per month!!!

2 months ago

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Reply from LGCY Power

Margaret, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Cory

Installation was good and fast. We were able to contact their representatives at anytime.They had very speedy responses with any questions we had.

1 week ago

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Reply from LGCY Power

Cory, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

I haven't had any problems with LGCY Power, it is producing more electricity than what I was using before. The installation process went great.

1 week ago

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Reply from LGCY Power

Anonymous, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

I couldn't get enough information out of them as far as what the next step was. The equipment seems to be working fine. The installation process was excellent. They did everything right except the communication. They don't mention much about the credit, but they do have a good tax credit.

1 week ago

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Reply from LGCY Power

Anonymous, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Robert

So far it looks pretty sturdy and can do the job that it's meant to do. However, there's a disconnect between legacy power and install company.

1 week ago

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Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Rebecca

They answered all of our questions and it was a quick easy process. Very well quick and painless. Iit appears to be working.

1 week ago

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Reply from LGCY Power

Rebecca, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Nick Cross

The install went smooth and the panels work as promised. My only disappointment was from the sells rep. He promised 6 months of free bill coverage and I haven't seen that as of yet. I tried to reach out to him on several occasions and he doesn't reply. I'm not sure if that promotion will come later. Please reach out to me for more details.

1 month ago

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Reply from LGCY Power

Nick, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 19th, 2022

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Jillian Ambrose Winter Garden, FL

Communication was amazing until after the panels were installed. After installation, it was zero communication. I'm still trying to get answers on how to turn on my system but I'm not getting a complete response. I've already made 1 payment and I don't even know if the system is on.

2 months ago

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Reply from LGCY Power

Jillian, We are happy to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. We have a member of our Account Management Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 10th, 2022

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Bryan

Legacy is a good company, very good support. Our sales rep was there for us to call in and ask questions. Considering I had eighty nine dollar power bill this month I say those panels work just fine. Installation was fine, it was done in basically a day and a half, so it's very quick and professional.

2 months ago

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Reply from LGCY Power

Bryan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Ken

They follow up. I have not yet completed the process to turn on the panels and they followed up and walked through the steps of how to make that happen. Well it's still early to tell, but so far the equipment has worked very well.

2 months ago

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Reply from LGCY Power

Ken, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Anonymous

When they installed it, they turned off the hot water and it couldn’t get it turned back on for about a week and I need to speak to someone about the rebate as it is not what the salesperson said but so far the system is working good.

2 months ago

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Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Harry

I would recommend LGCY Power any day. I like the cost, the professionalism, and the sales person I talked to.

1 week ago

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Reply from LGCY Power

Harry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

LGCY Power does not have good customer service, they do not follow through with what they tell people. The installation process went on track but It end up being drug out. They canceled a couple times.

1 week ago

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Reply from LGCY Power

Anonymous, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Javier

Sometimes there was a lack of information for several weeks about the status of the project, so I was a little disappointed with that. But the installation process was very quick.

1 week ago

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Reply from LGCY Power

Javier, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Tyler

I'm satisfied, they take care of it. It was fast. It's a significant price dropped on our public utility bill. They're professional.

1 week ago

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Reply from LGCY Power

Tyler, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Mike Heer Cedar Hill, TX

It was affordable. They had immediate responses and they took care. So far it's been very positive. Very personable.

1 week ago

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Reply from LGCY Power

Mike, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

They were very easy to get a hold of and very accommodating to us. It all went very well. No issues. So far so good.

1 week ago

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Reply from LGCY Power

Anonymous, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Damarion

I'm still getting acquainted with the equipment.The installation process was good. I trusted what they were offering to be true.

1 week ago

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Reply from LGCY Power

Damarion, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Daniel

It looks good. I haven't really noticed a difference in my bill yet. It was quick and easy they were in and out about a half a day.

1 week ago

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Reply from LGCY Power

Daniel, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Nycia

It was easy. I get a reply when I send out emails and text messages almost instantly. So the communication is good.

1 week ago

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Reply from LGCY Power

Nycia, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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John

They are very thorough, I definitely appreciate the explaination and the call back. They're really doing a great job.

1 week ago

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Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Irad Ruiz Las Vegas, NV

The scheduling is terrible. The installation took longer than expected. The final inspection was scheduled for a date prior to the install and getting ahold of anyone to ask questions is nearly impossible. I am very disappointed with the whole process to this point

2 months ago

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Reply from LGCY Power

Irad, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Savannah

So far it is working well. Installation was pretty seamless. I am comfortable with customer service. They’re very responsive and quick to get back with you. You can call them or email them or fax them.

2 months ago

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Reply from LGCY Power

Savannah, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022