Name: DIRECTV
Rating: 2.4

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John M Stanley Burleson, TX

We moved from Dish to Direct TV, with the promise of getting the same channels that we had with Dish for less money; we do not get the same channels and everytime the wind blows hard, which is often, we lose service.

6 years ago

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Mark Webb Manteca, CA

I was lied to from the beginning. I was asked how many recievers I needed, I said 5, he said ok, when the installer came out, he set up 3 recievers. I called and was told I could get 2 more, but the 5th would cost me 100 dollars. I said no, they said I could get it at a much lower cost, then when the next installer came out, I found out I couldnt get anymore. I told them to get this crap out of my house. I will not use direct or will not recommend it to anyone.

6 years ago

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Amanda Elgin, TX

I will be filing a law suit against At&t. I was told my bill would be $105 a month, auto pay, select pay with phone and internet, since November 14, my service have been interrupted 5 times, I have your customer service supervisor stating my name had a * at the end of my name so that is the reason by bill could not be combined together, "that's not my problem, that is a error on your business behalf. I have called At&t 7 times over a hour on the phone each time this is unprofessional. I'm filing a law suit against this company.

6 years ago

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Lynda S Chicago, IL

There was recently a snow storm in Chicago on the 7th and since then I have been out without Satellite TV with direct TV. I called numerous times and the associates,IT support team were rude and unhelpful. I final spoke to a manger in their preferred client service team and was told the earliest I could be seen was the 27th . I was told someone would call me to escalate the schedule at 9am, Monday the 12th. At this point there has been no one. Direct TV sales a bag of rubbish and lies. I will never recommend them to anyone.

6 years ago

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Diego Martinez McKinney, TX

The main problem that I have with DirecTV is that the system does not work if there is even a mild thunderstorm south of you. No signal, no coverage and this is very critical in any location that is prone to sever storms or tornados. YOU WILL NOT HAVE SERVICE!!!! I have a system that is a year old and because of the poor service I am ready to switch back to cable. Another issue I have is the mention faster internet speeds cause it will free up bandwidth. Except that On Demand and recorder playback still use the Internet. If the commercials look to good to be true......they are.

6 years ago

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Bill wadley Las Vegas, NV

THEY CHEAT THEIR CUSTOMERS!!! We signed up for a $59 a month service. After a few month the raise it to over $109. Three different times we have called to argue with them to remove fees we did not sign up for and they went down to around $60. My wife went through all of this on the phone with them 4 months ago and I got my building today and our back up at $105 a month.

6 years ago

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Tony Sound Beach, NY

These folks are Relentless by the time she was done talking herself down I was going to be able to get everything free. I called in 10 times to be taking off the mailing list I am not interested. There would be no sense in sending me a nondescript Christmas card soliciting me for services seems like AT&T is going down the tubes ever since getting involved with DirecTV it's just not the same AT&T anymore but I can tell you I've had no problems since I switched to Sprint. Sprint. Sprint. Not cool AT&T you guys used to be the best. ?

6 years ago

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Ann

Good luck returning equipment. My mother was moved to memory care so we discontinued her service. We waited 3 weeks for the return boxes to arrive. The deadline is 30 days. After calling in (again) we were told that we needed to find some boxes and take the equipment to UPS with proof that we are POA, ID's, and the account information. We'll be charged for the equipment since out won't arrive by the deadline but once it's received they will remove the charges. Do I trust them??!! It's enough to make me want to cancel our subscription as well. Really despicable customer (non) service.

6 years ago

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george christoff Bedford, TX

i had service them 2 years ago, when they were not part of att, now recently move to a a new area and called for a quote. My credit back 2 years ago was not good, and i left some small refundable deposit. Now my credit has cleared, repaired and in is in a very good condition, and was asked to leave $200 NON REFUNDABLE deposit.....who has ever heard of NON REFUNDABLE deposit?????????????? Sounds like a ripoff t me.

6 years ago

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Lisa Oman Oconomowoc, WI

Biggest mistake I ever made was switching to directtv. From not getting premium channels free like I was told to incorrect bills to live stream g mot working on laptops. The directtv app does not work on Windows 10 platform. Customer service loyalty rep really does care. You get a "sorry" and theres nothing we can do for you. So here i pay for a service i can not use. No credit, no nothing.

6 years ago

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Hayley Lambdin Orem, UT

DirectTV has a great sports section but it frustrates me that I can't get access to baseball games because of blackouts. Let me watch my Oakland A's DirectTV!

6 years ago

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Kathy craig Princeton, WV

This is worse experience ever. They lie to you to get you to sign up for service then don't follow thru. Was on phone Nov 9, 2017. From 12:17 pm to 2:59 transferred 11 different times and hung up on twice from supervisor that said it was my problem. Finally Las person helped me out. But still not happy with direct TV. I want rid of service after 3 month but they want to charge me $420 to cancel. Not going to pay that or bill till they follow thru on there part.

6 years ago

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Linda W

My direct tv box broke. After being on line with them for a while (they wouldn't listen to what I was telling just kept asking same questions over that did not apply) they finally agreed box was broken. They said they would mail me a new box for $19.95. This is their equipment that broke not mine. I am under contract with them and can not cancel but in order to use it for remainder of contract I have to pay $19.95 because their box broke. They did say it was just shipping and handling but it looks like to me they should be responsible for providing working equipment.

6 years ago

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ADAM KAYTOR Ferndale, WA

Been with DIRECTV for 21 years. Our bill has gone up to 6x what it was when we started. We never got a free system, ours was in the old day. $600 for system and $200 to install. Then, friends and family with service for only 3-4 years get substantial bill credits to not cancel service yet with 21 years of loyalty they tell us we don't qualify for anything and the best they can do is $5 off per month.

6 years ago

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Donna Soboslai

We are due a two year equipment upgrade as part of our service agreement. After an hour long conversation for a simple upgrade, the order was wrong. They tried to talk me into that equipment so they wouldn't have to modify the order. When I refused they cancelled the order and said I would have to start over. I complained on social media. The social media agent contacted me. Over 24 hours later I am still verifying information with the FOURTH person. No closer to resolution. Consider yourself warned.

6 years ago

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Velma Reep Mira Loma, CA

Can not get Dir tv anywhere on my samsung tablet. Before last week it worked perfect but now when it asks me to sigh in it is just froze have u installed reinstalled gone to Web sight logged in was directed to the sign in app same problem. Tech support is useless the can't figure the problem what does that say for them.I believe since AT&T merger nothing g is the same except rates going up constantly. Have been a customer 21 yrs but now probab,y will leave.

8 years ago

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Dave Hesprich Lake Geneva, WI

was with Direct TV for 8 years, constant disagreement with pricing, finally would not work with long time customers, went with another company Dish which is not any better. After leaving Direct receive continuous offers to come back...why the hell did they not offer this when I had them to keep me? They spend a lot to get you back, and they throw in a buyout of $200, sad thing is Dish penalty fee is $500...these companies live to screw ya, asked for another box at one time wanted to charge me $30 to get it told them to keep it where the sun don't shine, (being nice).

8 years ago

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Jerry Howery IL

GREEDY.....They make commitments that are not kept without arguing with somebody that speaks very poor english. I had Directv when it was Prime Star. We had two homes with DTV, no discount for multiple homes, no senior discount. We are both retired on a fixed income, wife is disabled and TV is our only form of entertainment. There is so much more I could say, but why!!! You dont really care about all these reviews, but we send them any way.

8 years ago

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M Land Greenwood, IN

Was a subscriber for over 12 years. After AT&T bought them out the price went thru the roof. The service went from excellent to terrible and after years of no billing issues it became a major problem. Was charged for equipment I did not have.Was shut off for non payment of this equipment. After it got turned back on they still tried to charge me for it. I cancelled and will never ever have Directv in my home again. Terrible people to deal with!

8 years ago

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dottie applebey Powell, TN

One time i stop using directv and went to cable never again..my bill was going up every month so we went back to directv..it my go out on bad storms but dose not last long..

8 years ago

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Charles Lendman Cordova, TN

Way too many meaningless channels in the so called "bundles" That are nothing but paid ads! out of 175 I'll bet we don't watch 20! Wouldn't be so bad if you cauld only pay for what you got instead of these useless bundles! Maybe CUT the price for a change??

8 years ago

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CARL Saint Joseph, MO

Sales Representative lied about what was included in install. Informed them yard was covered in trees, they said they would find a location for antenna. Did not disclose it would cost an additional $60. They told us 3 rooms would be hooked up and only 2 would have DVR, in fact for an additional $10 a month for the third TV. Cancelled before install completed, tech left open trench in yard cemented pole in yard. Still fighting with Direct TV for refund, they keep coming up with excuses. Do not trust company, or use them

8 years ago

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charlotte jessie Seymour, TN

this co has got just like the others cheating sheming making you rent boxes that they have to provide they are no longer honest they overcharge you and wanted me to pay for nothing put me a pair of rabbit ears and left then told would be given boxes then dam bill jumped 3 times its their dam place to furnish boxes otherwise what good is it they are in with att and cricket and all three are overcharging i no longer trust these three .they can take their boxes and stick them up their *** innnm done do not trust them

8 years ago

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robert west Ebro, FL

I have it and love it. A bit aggravation when storms come but not extreme. Picture is so so clear and so many channels to watch.

8 years ago

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Rosa Johnson Richmond, VA

I really was deeply in Love with Direct TV. I had the premier package, all the premier channels, 4 rooms of service. Then Heartbreak struck. I called one day and requested a HD box/DVR. I was told even if I paid the extra monthly charge for the box , I couldn't get the upgrade unless I signed a new two year agreement. here I am with all of these High Def channels and no high Def. I was really devastated. I had been a very good and loyal customer. So I discontinued my service and went elsewhere.

8 years ago

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William Peters Cape Coral, FL

They lied about transferring service. When I signed up I told them I was going to be moving. They said I had one free move. 6 months later, they reneged and were going to charge $400 to move or $400 for penalty. Their penalties are ridiculous. Whenever it gets cloudy, the signal goes off. I am looking for another service WITHOUT a contract. Never again for a contract. They find every way in the world to screw you. They take away programs, while they increase your rates, but you are locked into a 2 year contract . I DO NOT RECOMMEND THEM!!

8 years ago

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Sue Allen Ankeny, IA

I'm not happy with Direct TV at all. My price is now up to $120.00 per month and I don't have any movie channels. Half of the time the signal is bouncing in and out so it can't be watched on local channels. I called for new remotes as mine don't work anymore. I have one that will change channels and was told to go buy universal remotes. The box doesn';t record right, sometimes 2 shows at once. This ad even says I shouldn't pay more than 92.00. Something is wrong when I have been with them for more than 10 years. Ready to switch to Dish

8 years ago

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[email protected] Elm City, NC

As the article says, as long as your " special offer" is in effect, DTV is affordable. Be prepared for sticker shock as you fulfill the remainder of your contract. Before I contracted with them, I compared their advertised regular prices with the ones I was paying to DISH and they were very low. I figured I could afford DTV after the introductory offer expired. I learned that those advertised regular prices were much lower than what they actually charged. Buyer-beware. DTV made me miss my DISH As soon as my contract's up, I'm going back.

8 years ago

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james Ocala, FL

I had them for about 5 years one time they had something on my bill I did not take I had thing pop up now and then they took them off this one they would not so I droped them went to dish will stay there not had one problem with my bill. I had to pay for something I did not get or they were going to ruin my credit .Now I think both are to high for what you get .

8 years ago

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Billy McGinnis Haleyville, AL

When contract time is up, I'm gone. The product works good, but the I've have all kinds of problems dealing with the billing part. Every bill I've gotten so far, I've had to call and get it right. They gave us an amount, when we signed up, but they keep adding to that . It's not the amount the promotion gives you, it's much more. I've had enough of this deception and when contract is up, I will not sign up with them again...

8 years ago

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B. Hall Roanoke, VA

I don't know why I recently decided to go back to Direct TV. I absolutely hate your service because every time it rains I lose the cable picture. I should have my head checked. You can bet when my 2 years are up, I will eat crow and go back to Cox

8 years ago

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Sheryl B

We signed up thru BJ's and I thought we were told we had a trial period. But, when I checked on it to cancel, we were stuck for two years. I cant wait to get back to cable. We were told that DirecTV goes out rarely and that On Demand is easy to use. None of that is true. It goes out rather it's raining or sunny and On Demand is impossible to use. They also have way too many infomercial channels. This is going to be a long 2 years!

8 years ago

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Stan Vansant Spokane, WA

I was told I would be getting the program I had requested and would be able to record and watch the recordings on all 4 tvs. I didn't get the programming I had requested and can record and watch on one tv. When I called to straighten it out, I was told the customer service person had written something else down and there was nothing that could be done. I am stuck with a two year contract and not getting what I was told I would get, unless I pay a lot more. I gave them a 2 rating, which is probably too high.

8 years ago

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Lillie Espurvoa San Antonio, TX

Direct t.v. does not live up to it's promises.but expects you to they promised $200 gift card if you transferred your services, which they conveniently denied, saying wrong code was used, later came up with different reasons. I then cancelled my subscription, and then they demanded that I pay them $300 for cancelling "my contract" I have been paying $30 a month, but they can get away with not living up to their side of their contract. I've had many others say the same thing happened to them.

8 years ago

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Charles P Knox Pittsburgh, PA

I had them move my satalite dish a few feet up my gabeled roof 6or 7 ft Wireing just needed to be cut shorter. Took the service man 20min at the most. Cost 150.00 dollars. I told the man if I knew there would be a charge I would have done it myself. I WILL change providers when my contract is up!

8 years ago

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Richard Spring, TX

The best -- I have tried them all and DirecTV offers the best service and package. Try it for yourself and see the difference (and you will be pleased).

8 years ago

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William Peters Cape Coral, FL

Direct TV LIED to me when I subscribed. I told them I was planning on moving within 6 months and was told I had one free move as long as it was into an area they served. It was, but they charged me $400 to move my service. I was going to drop it then, but they were going to charge another $400 penalty. My two years is up now and I am looking for another service as quick as practical. I DO NOT RECOMMEND DIRECT T.V.

8 years ago

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Helton NC

It doesn't treat you fair when installing new equipment. My box tore up and I did not ask for HD because it was 10.00 higher, and we are on a fixed income. They put a Hd box in and charge 10.00 higher each month plus 7.00 extra for insurance. I signed the paper when the work was completed, as always. I called them and they told me that I signed a 2 year contract and there was nothing I could do but pay for HD for 2 years. This is very sad when companies take advantage of elderly people

8 years ago

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Steve Rodie Spring City, TN

I wouldn't recommend direct TV to anyone. The first 6 months of my contract I was on the phone every month arguing with some idiot who couldn't speak English. They kept adding charges and I would have to call to change it. I can't wait to change to another service I had dish before and there is no comparison to them. I switched because of programing disputes. I will find another service that I like.

8 years ago

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mary johnson West Memphis, AR

NOOOO i have argued with you over 10 times, i have had diresct tv since 2000 never been late , you do NOT offer any incentatives for US . my bill went higher then he said he would help me lower it so i find out he did he took all my channels that i watch , so i basicALLY HAVE O TO WATCH . BUT I TALKED TO DISH and im moving . tired of trying to deal with some one who takes my money that long with nothing to watch ...

8 years ago

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Nancy Cavinee Kenton, OH

I am thinking of changing as soon as I hear from Time Warner. I have no special package and they have raised my bill so much that I will have to change. Tried esplaining that we have been with Direct as long as they have been in our area and this is how we are treated. We couldn't even talk to anyone about the bill. The lady said there was nothing they could do. Husband has passed and you raised it so high, I just cannot afford it. Direct does not work with you or even try to help. Will be changing.

8 years ago

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ROBERT EDWARD LEE MCNEAL Baytown, TX

The Worst ever experience. After I decided to quit service after 5 years (because of ever increasing rates) they refused to release me but here is the kicker. When I finally got a supervisor to cancel my service, they set and EMP signal through the signal box and burnt out my HDMI PORTS on both of my TVs. WTF and they would not admit to it saying not one but both my tvs were faulty. WTF. I will never do business with them again. Netflix streaming baby1

8 years ago

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Lavenia Whigham Dunaway Unadilla, GA

Increased rates twenty-five cents to four dollars every month. Same old shows every night and every week. Never any new or good westerns or movies All other shows are reruns from years past. Programming horrible. They keep adding and removing channels. They changed my package because the original package I had is no longer available. Supposed to be an improvement, but definitely is not. Considering going back to Dish which is the only other choice in my area.

8 years ago

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FEMartin Ridgedale, MO

I live where the nearest gas station is a 50 mile rt ~ DiRECTV is great (can't get local tv from Tulsa or AR) No problems - had it for 15 years

8 years ago

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Lillie Espurvoa San Antonio, TX

got a bait and switch deal promised that I would get $200 if I would switch.. after months of trying to get it, got fed up and switched back. I am now paying $300 back because I "didn't fulfill my contract.. how come I have to fulfill my contract and they don't? I found out this is a common practice with direct t.v. I'm on social security and have to make monthly payments..certainly do not recommend direct t.v.

8 years ago

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Scott Dallas, TX

Horrible. I moved over 5 years ago and the movers packed the receivers. When I arrived in my new city, the condo would not allow satellite. I tried to return the receivers to the local office but they refused. I called many times and I was told they would send a box and shipping label. Never received it even after more calls and more attempts to return the receivers. Now 5+ years later, I have a collection for almost 800.00! I've tried to, again return the receivers and now I'm told they too old. Never again with these guys even if they would erase the collection.

8 years ago

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Dolores Davies Paducah, KY

Lies. Lies. And more lies. They say it's wireless. Everyone I know that has it, has a bunch of wires showing. They talk about the whole house genie but they don't tell you that it adds 30 dollars a month to your bill. If you're not happy, there's no way you can get out of it without paying a hefty fine. Of course, the government gave them a hefty fine for that.

8 years ago

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Patricia Braun Kennewick, WA

there prices keep going up and the lack of good programing makes me want to shop around.they need to drop home shopping channels, and take away the spanish channels and make them a pay per view or let the custmer pick what he want on a channel line up.

8 years ago

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mike Hauss Spring Hill, FL

Can't wait for my two years to be up so I can get rid of them. they told me what my package would be and after 3 months they raided the price telling me it was a promo. I picked their top package and was told that I would have the price I agreed to . After the customer service was rude on the phone , they told me the gentleman I spoke with did not have ability to make those statements. Best day of having Direct TV will be the day I reach the two year mark and cancel my service.

8 years ago

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eric Rock Hill, SC

The worst. I had signed up with the promise of getting Internet too. We're unable to get me Internet but wouldn't let me out of contract. Canceled and moved to a location that I can't get a signal and yet constantly sending me and calling me with offers to sign up. Each time I tell them I can't get a signal, they say they will make a note not to contact me anymore. Next month they call and send offers in the mail again. Waste of money.

9 years ago