Name: RIDD
Rating: 4.0

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Carrie Mccoy Summerville, SC

I hate this company. I tried to cancel immediately after using them when they charged me more than I was told I would be charged and they want me to pay a cancellation fee so now I have to decide whether to pay it or just let it go on my credit. DO NOT ANSWER THE DOOR WHEN THEY COME TO SELL YOU ANYTHING!

1 year ago

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chris clynes Boca Raton, FL

Like many other reviews here. Ridd Showed up one time and never came again but still charged a monthly fee. After disputing charges with the bank, Ridd had the audacity to send me a bill for $500 and then to collections. Scam.

2 years ago

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Yadhira Blanco Palm Bay, FL

Total ripoff Beware Our home had some ants we sign for their services and it turn into an infestation One day I decided to purchase ant baits at the local store and the ants were gone Worst company ever and you cannot cancel without penalty Stay away

2 years ago

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Verified Customer

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Travis Florence, SC

Was good, but the bugs are still here. How can we fix this

7 months ago

Reply from RIDD

Hi Travis;

Please give us a call at 833-378-0537 so that we can schedule an appointment for a free reservice! We also want to know the specific areas that there are still treated so our service processional can focus on those areas. Thank you

Sep. 26th, 2023

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Bill Plag Myrtle Beach, SC

Still seeing bugs next to the house and in our garage

7 months ago

Reply from RIDD

Hi Bill,

It can be common to see increased pest activity as they are disrupted and driven out and away from your home. This is why you are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments. Please take advantage of these! We see that you have only had one appointment; you have an upcoming appoint on 9/26. Please give us a call at 833-378-0537 if that day will not work for you

Sep. 21st, 2023

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Paula Barber Melbourne, FL

I had been using them for a short time when I had a problem with rats in the attic. They said they would come out & set traps outdoors but not indoors. I asked if they would seal any openings & they said no. I cancelled my contract with them & hired another company who is taking care of all my pest control needs.

2 years ago

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Verified Customer

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Stephanie Henning Melbourne, FL

Its good. The service is great, could be more affordable.

9 months ago

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Verified Customer

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Jonathan Winter Haven, FL

Technician is knowledgeable and friendly

9 months ago

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Verified Customer

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Ayala Palm Bay, FL

They would spray for spiders, two days later the spiders returned. Repeat. Repeat. Repeat.

11 months ago

Reply from RIDD

Hi Ayala,

It is common for there to be increased pest activity a few days after service since the pests are disrupted and driven out and away from your home. Please give us a call at 833-378-0537 so we can come out for a free reservice to take care of those spiders!

Jun. 7th, 2023

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Luz FL

Good customer service, punctual. The job is well done. No roaches o insects.

9 months ago

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Byron

They have been really helpful and knowledgeable about our bug problems.

7 months ago

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Bucky

Great first treatment and impression. Haven’t heard or seen anyone since. Large ant hills all over yard. Not satisfied

7 months ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under 'Bucky'; we understand that the account can be under a different name. It can be common to see increased pest activity as they are disrupted and driven out and away from your home. This is why you are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments. Please give us a call at 833-378-0537 so that we can schedule an appointment for you.

Sep. 21st, 2023

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Verified Customer

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Charles Palm Bay, FL

Great service, always easy to contact if you have an issue. They come back until the pests don't!

1 year ago

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Verified Customer

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Jacqueline Henderson Cocoa, FL

The professionalism of the technician. His willingness to go above and beyond for my needs.

1 year ago

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Verified Customer

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Marie Barone Orlando, FL

The people are always friendly but my house hardly gets serviced and they haven’t done the inside of my house in months despite my multiple requests.

1 year ago

Reply from RIDD

Hi Marie,

Thank you for expressing this concern. After reviewing your account, you are signed up for the Pest 6 subscription. Meaning that service will be received bi monthly. We looked over you last couple services and can see you were serviced 10/20/22, 12/20/22, and 3/7/23 with your next service scheduled to be around 5/7/23. We are more than happy to treat the interior, we would just need to coordinate a time where you are home for us to treat the interior. You are also entitled to a free reservice if you would like one before you next service date! Please call us at 833.378.0537 to get that scheduled!

Apr. 14th, 2023

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Verified Customer

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Christy Schlagel Conway, SC

Too expensive and do not come without calling.

7 months ago

Reply from RIDD

HI Christy,

You have regularly scheduled appointments bimonthly. You are always welcome to call if there is a day that works better for your schedule or if you need something particular done. We are here to help with you needs! We see that you have had two services so far, please take advantage of these reservices that we have to offer. We hope to hear from you soon. Thanks!

Sep. 21st, 2023

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Verified Customer

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Melissa Gavelek Seminole, FL

It really varies service to service. They we're much better to start

9 months ago

Reply from RIDD

Hi Melissa,

We are sorry that we have not been able to keep up to the high standards that we set for ourselves. We have scheduled you for a full service on this coming Thursday on one of our lead service professionals. Please let him know where we can help assist you in keeping your home pest free. Thank you!

Jul. 10th, 2023

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Verified Customer

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Tolbert Squad

They have not been coming to my house but have been charging me.

9 months ago

Reply from RIDD

Hi Tolbert,

We were looking for an account with the name used on this review but are unable to pinpoint the exact account and we want to be sure we are reviewing the correct account. Please give us a call at (833)-378-0537 so that we can get your home serviced!

Jul. 10th, 2023

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Bob OShell

Terrible service. Very deceitful. Tried to cancel and they doubled the fee. Signed up in early April and they haven’t been back since.

10 months ago

Reply from RIDD

Hi Bob,

You are signed up for the Pest 6 subscription, meaning that you will receive service bimonthly. Your home was serviced April 4th and I can see that the home was serviced, today, June 7th. We had also put you on the schedule of our branch manager since we did not meet your expectations the first time. We hope that our manager was able to clear up any concerns that you had! We are able to see that the contract was signed and that the welcome call was completed; both mention the cancelation fee to ensure that all the terms and conditions are understood and transparent. We hope that we can better our working relationship going forward!

Jun. 7th, 2023

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Lori FL

Right after they would come and treat for ants and cochroaches we see less. Then we see them right back again.

11 months ago

Reply from RIDD

Hi Lori, we apologize that you are still seeing pests. Please give us a call for a free reservice! 833-378-0537. Thanks!

May. 11th, 2023

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Verified Customer

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Georgianna Homestead, FL

Very professional and provides excellent work

11 months ago

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Guy Frattini Myrtle Beach, SC

Everyone is very helpful and friendly . Good crew

7 months ago

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Thomas Makar Wilkes-Barre, PA

The technician did a good job applying the product to the house and yard.

7 months ago

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Verified Customer

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Bobbie Shock Vero Beach, FL

Randy is very thorough and always leaves an email when he is done.

1 year ago

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Verified Customer

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Jennifer Spagnoli Melbourne, FL

Work around my schedule and remove webs and nests from screen porch.

1 year ago

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Verified Customer

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Chester Sebastian, FL

Service technician, very competent, very friendly, and very professional

1 year ago

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James Neville Charlotte, NC

RIDD is a scam!! They sign you up start charging you and don’t show up! Then when you cancel they want to charge you a big cancellation fee! TOTAL SCAM!! STAY AWAY!!

1 year ago Edited November 27, 2023

Reply from RIDD

James,

We have reviewed your account and we do not have any billing information on your account. Therefore, there was nothing charged on your account as we are unable to charge any customer without any billing information. Since you were also never serviced, there are no pending charges or anything of that nature. Your account is closed and will remain closed. We hope this explanation helps!

Apr. 12th, 2023

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Russ Cary, NC

Bugs are almost completely gone. A stray occasionally

7 months ago

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Verified Customer

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Paul CA

I like the professional way you do the work.

1 year ago

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Verified Customer

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Roger Palm Bay, FL

no pest problems since RIDD started ------

1 year ago

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Verified Customer

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Patrick Melbourne, FL

Had a problem with Hornets, technician came out and removed them.

1 year ago

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Verified Customer

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Mary Palm Bay, FL

thanks for you service I have a house out of bugs 👍🏽

1 year ago

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Michael Sarasota, FL

They do a good job, I can count on pests to disappear after each appointment.

9 months ago

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Verified Customer

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Ted Mulligan Titusville, FL

Excellent service and products at a reasonable price

1 year ago

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Sthitaprajna Sahoo Brandon, FL

I wish can give a zero star . They lock you into a contract and provide the service that you didnt wish for. Stay away.

2 years ago

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Penny Mckinney Myrtle Beach, SC

Not taking care of fire ants . Big mounds.

7 months ago

Reply from RIDD

It can be common to see increased pest activity as they are disrupted and driven out and away from your home. We see that you have only had one service on your home so far; your next service is due in another week or so. This is why you are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments. Please give us a call at 833-378-0537 so that we can schedule an appointment for you. We hope this helps!

Sep. 21st, 2023

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Justin Waid Lexington, SC

They ignore NO SOLICITATION signs. Bad business practice.

11 months ago

Reply from RIDD

Hi Justin,

Thanks for letting us know. We will be sure to review this with out sales teams.

May. 16th, 2023

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Verified Customer

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A.R. Horn Melbourne, FL

We tend to have more insects after the treatments.

1 year ago

Reply from RIDD

This behavior can be common as after each treatment the pests and insects are disrupted from their living spaces as they are driven out and away from your home. If you are still having problems after about 2 weeks of receiving a treatment, please call us at 833-378-0537 and we will get you on the schedule for a free reservice! Thank you

May. 5th, 2023

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Verified Customer

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Miguel Porras Palm Bay, FL

I haven't really seen a differce before and after using the service. I had them treat both the outside and the inside of my home and the bugs still come back before the next application time. I had the service that sprayed every 3 months, and perhaps if I payed for the upgraded packages with more regular applications, like monthly, then it would make an difference. But for how much it is for the base package, and the results I got, I feel it would be the same as just getting over the counter stuff and sparying regularly on your own. Perhaps it may even be cheaper, if a but more time consuming.

1 year ago

Reply from RIDD

Miguel,

We are sorry to hear that you are still having problems with the pests. Please give us a call and we would love to come out for a free reservice! 833-378-0537

May. 5th, 2023

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The Thomas cousins Tv FL

Awful pest product and customer service.

2 years ago