Name: RIDD
Rating: 4.0

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Lee Arrowood Melbourne, FL

Rudd is new to Central Florida. Logan stopped by the house to introduce himself. We have struggled with Big Head Ants since building this home in 2015. Very few companies will cover them and very few commercial insecticides will affect them. I told them we would give them a try if they could get rid of the ants and check the attic for bees. Mason showed up to provide service that Saturday morning. Note that typically we spray and kill the steady stream of ants but they return within an hour or so. Mason introduced himself and circled the outside of home then added a few touches inside. 3 weeks later and no sign of these pests!! Service was prompt, courteous, professional. We could not ask for better. Logan later climbed up and searched attic for bees and found no sign of pests in the attic. We rate them "Absolutely Wonderful".

2 years ago

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Joe

The treatment for fire ants was nothing more than what I can do myself—not a full yard treatment as I thought it would be.

7 months ago

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Carol Fesser Nottingham, NGM

The technicians have been very professional. When I had seen a few more bugs, they came right away to spray.

7 months ago

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Thomas Charlotte, NC

Liked that I didn't have to be home to have the outside treatment done, as per my prior instructions.

7 months ago

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Charity

First servicing was great. The techs were on time & answered all the questions I had. Very knowledgeable & kind. I’m waiting on my 2nd service now.

7 months ago

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Heather Manns Myrtle Beach, SC

The employees that cam to do the actual pest control were always good. The company itself needs some work. Charged $204 each month. Hard time making apt every other month. They could never come on my day off. Will not continue my service when contact is done.

7 months ago

Reply from RIDD

Hi Heather,

We are sorry to hear that there have been some difficulties trying to get service on your day off. If the interior is needing to be done, then yes, an adult must be home. However, our service professionals can service the exterior of the home even if nobody is home if that would make it easier for you. We reviewed your contract and the amount charged matches the amount on the contract for the Pest Mosquito 6 service that is being provided. Please call us if you have anymore questions! We can be reached at 833-378-0537 Monday through Friday, 9AM-5PM EST

Sep. 26th, 2023

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Emily Hicks Murrells Inlet, SC

Everything was good we just would've liked more focus on ant hills outside because they popup so quickly.

7 months ago

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Richard GA

I left you a text message the other day and got no response. You have not sprayed here in quite a while but you still charge my credit card.Put the money back in my account.I have called and left message also and got no response.

7 months ago

Reply from RIDD

Hi Richard,

We would love to review your account to ensure all is in order. Please call us at 833-378-0537; that is our main office number. We are open Monday through Friday 9AM-5PM EST. We hope to hear from you soon!

Sep. 26th, 2023

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Bruce Castle Hayne, NC

Every technician that has come to my home has been very polite, professional and thorough in their work.

7 months ago

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Donald Johnson Charlotte, NC

After your first treatment the roach, and ants got worse. What are you guys spraying on the house and lawn for $50 dollars a month and the infestation increases after your trestment?😳😳😳😳😳😳

7 months ago

Reply from RIDD

It can be common to see increased pest activity after the first few sprays as the pests are stirred up and drive out and away from your home. This is where you have the advantage of free reservices if you need some extra work done in between your regularly scheduled appointments. Please give us a call at 833-378-0537 so that we can schedule an appointment for you. Thank you.

Sep. 21st, 2023

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William Fulmer Shallotte, NC

RIDD has bren great. They do evetything they say they will and yhey ate exyremeley professional and friendly.

7 months ago

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Donna Loris, SC

Both technicians I have worked with, Seth and kainan were great and explained everything in great detail

7 months ago

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Ceceila Shallotte, NC

Since they signed me up I only received one visit on the outside since my husband has health issues and was sleeping the never called to come back and do the inside and I haven’t seen or heard from anyone since! Beginning to think this is just a scam. They keep charging my credit card

7 months ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under just the first name 'Cecilia'. We would like to review your service schedule to make sure that the schedule is understood. Please call us at 833-378-0537. We hope to hear from you soon!

Sep. 21st, 2023

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Vanessa

On time appointments. Friendly staff. Attention to all needs and concerns. The product/s used are working.

7 months ago

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Michael Murrells Inlet, SC

Effort is there. However what ever you are using is not deterring the insects. Mostly spiders. Still have them in the garage and fence is spider webbed.

7 months ago

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AM Rasmussen NC

Terrible. Been trying to cancel since July. Didn’t come out told them the service didn’t work said they’d come again. That didn’t happen the. When I did I need to cancel they said they need to come out and if that didn’t work I could cancel. Still didn’t show up. I am still awaiting cancellation Very difficult to work with

7 months ago

Reply from RIDD

Unfortunately, we are unable to locate an account under 'AM Rasmussen'; we understand that the account can be under a different name. It can be common to see increased pest activity as they are disrupted and driven out and away from your home. We also would like to investigate any issues where the service professional did not come to your home as expected. Please give us a call at 833-378-0537

Sep. 21st, 2023

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Shantelle Gore Myrtle Beach, SC

Terrible customer service. Seth came to my house to install termite treatment and it was never done. He didn't notify me about the issue. I would never recommend Ridd Pest control to anyone. When spraying for pest inside they don't spray every room. I'm not sure what I paying for.

7 months ago Edited December 22, 2023

Reply from RIDD

Hi Shantelle,

We reviewed your account and can see that there was concerns about installing the sentricon stations with the yard being unfinished. Our service professionals mentioned that the yard needed to be completed before installing the stations. Reason being is that we did not want any of the stations to be damaged as the yard was being finished. If the yard is now finished, we would love to get sentricon installed on your home. We can see in the notes that the service professional communicated this to you on 9/29/23. We apologize if there was any misunderstanding. As far as the pest control, we are more than happy to service the interior upon request so that we can coordinate a time where an adult is present in the home. Feel free to specify to your service professional exactly what you would like done when they are there. If you need a free reservice, please give us a call at 833-378-0537. Thank you.

Jan. 24th, 2024

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Juanita McDougal

I have to keep calling someone. I need someone to come out for any piles again. I’m not sure if they’re using the right products. I was told powder but they are just spraying the piles with liquid.

7 months ago

Reply from RIDD

It can be common to see increased pest activity as they are disrupted and driven out and away from your home. This is why you are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments. We see that you have only had two treatments as service was just started in June. We are confident that with more treatments we can get your pest situation under control! Please give us a call at 833-378-0537 so that we can schedule an appointment for you and take care of any issues you have.

Sep. 21st, 2023

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Pamela Florence, SC

I have been very pleased with the service and the technician. He is very professional and answers all my questions.

7 months ago

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Janet Supply, NC

We are very satisfied with the work RIDD does. It is nice to know they take care of the pests in and out of our home!

7 months ago

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RM123

I signed up for Ridd and they are supposed to come bi-monthly. They have been multiple weeks late every time they are supposed to be here, and I've had to call to remind them every month. They don't give any advance notice when they are coming to ensure you are not home. I am fairly certain they are not coming to provide treatment, as I have multiple rodent holes next to my house (where they are supposed to be spraying). I didn't say anything about it to see if they would mention it to me, which they did not. They breached my contract by not coming bi-monthly, and will not let me cancel without paying $250. Terrible company, I should have picked any of the other providers in my area.

4 months ago

Reply from RIDD

Hi RM123,

We are sorry to hear about this experience. We would love to review your account to see what went wrong and see what kind of explanation can be provided. Unfortunately, we cannot find an account under the name of 'RM123'. What we can tell you is that reminders texts and emails are sent out the day before service is provided to ensure our customers know that we are coming and to allow them to make any specific requests before their appointment. Door hangers are left if a customer is not home so that they know that service was provided. Please give us a call at 833-378-0537 so that we can take care of this situation for you! Thank you

Dec. 12th, 2023

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Kristi Lee Tampa, FL

I signed up for a monthly contract with RIDD as I was having an increase in spiders and palmetto bugs inside and outside of my home. The sales guy told me that Saturdays would be no problem as I am not home during their hours of operation during the week. So I locked myself in a contract thinking that they would be there Saturdays so they could spray inside, since they were doing lawn extractions. I would have never signed up had I known they aren't always available on Saturdays because you see, I was never told that! They started coming on Wednesdays when I wasn't home and only treating the outside of my home and I started noticing an alarming increase in very much alive palmetto bugs in my house, so much so I had to leave and stay with my parents until i could get someone out to treat the inside. I called and complained about this and asked to cancel my contract. The account manager had zero cares about the increase in insect activity, all he cared about was getting my payment and getting the 200 something dollars to cancel my contract. He offered no solution what so ever. I'm livid. I had to pay for another service to come out and treat the live bugs that came into my home after the lawn extraction when I specifically asked them not to do unless the Inside was treated as well, which by the way is what i was paying for (outside AND inside). Then I had to go to bug depot and dump a bunch of money there for PREVENTATIVE treatments, which by the way worked WONDERS. Again, no real solutions were offered, just "how do you want to pay your balance and cancelation fee". And he was quite cocky as well, occasionally interrupting me and saying "ANYWAYS". Very unprofessional.

5 months ago

Reply from RIDD

We are really sorry about your frustrations with scheduling and increased pest activity, Kristi. We can always come at a specific time during the week when you are home so that we can treat the interior. Unfortunately, everything that was communicated is found within the agreement that was signed and repeated within the welcome video we did with you. We have these welcome videos and contracts to ensure that all terms and conditions are transparent to the customer. If you should have any more questions, give us a call at 833-378-0537.

Nov. 13th, 2023

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Paula Valrico, FL

When I call requesting someone to come out and address a problem, they come out quickly. They are courteous and thorough.

9 months ago

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Jarrod Saunders FL

All of the techs are super friendly. They call if running behind. I always appreciate their professionalism and courtesy towards me and my family.

9 months ago

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Enderson Tejada

The Sales man that knocked on my door lied about the contract and services and got me stuck with a cancelation fee from my previous company. The service is substandard leaving spiderwebs, spider eggs and wasps nests on the premises. I have to call to get my "scheduled" treatment or they won't show up. Will not renew for another year when the service lapses.

9 months ago

Reply from RIDD

Hi Enderson,

We see that we were able to treat your home on 6/30. We apologize if there were items missed, such as spider webs. We would love to get another service professional out to your home to take care of any lingering issues. Please give us a call at 833-378-0537 so we can work out a time that works best for your schedule. Thank you and we hope to hear from you soon!

Jul. 10th, 2023

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Hugh Marney Palmetto, FL

Service technician is always very attentive to our issues and extremely helpful. Don is an outstanding service technician.

9 months ago

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Nicole Palmetto, FL

Really great company. Customer service is top notch. And the communication with the pest control guy at your house is great. They even text you!

9 months ago

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Matt Shelling Lakeland, FL

I think the price is way too much considering I have constant schedule and technician issues, constant pests even tho I am being treated on a monthly basis. I now have ants coming inside my house making themselves right at home in drones. I finally was able to reach customer service to schedule a visit. Just really poor since I started ~1 year ago

9 months ago

Reply from RIDD

Hi Matt,

We see that we were able to service the home on 7/7/23. We hope that we were able to resolve your concerns. If not, please give us a call at (833)-378-0537 so that we can get your home serviced and take care of those pesky ants!

Jul. 10th, 2023

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Dwight Parrish, FL

Been with RIDD since I bought my house. Service has always been great, professional, and reliable these past three years.

9 months ago

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Lauren Prochnow

We’ve been very happy with our RIDD pest services! Technicians have been kind and attentive to our specific needs, and the products work!!

11 months ago

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Pobjecky Titusville, FL

I like that the company has provided good services. I never see bugs in the house and that’s excellent especially in Florida.

11 months ago

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Siddell Sebastian, FL

Not happy that I signed up for $45. a month, then they taised it to $50. a month. I had a contract for $45. a month. I won't be continuing their services, as this is my last month.

11 months ago

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Angel Lawson Titusville, FL

They will personalize their service to address your needs and preferences. The techs always take pets, children, and location into account.

11 months ago

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Benjamin Turner Gilbert, SC

Automatic tipping is not cool with me. Service is too expensive as well

2 months ago

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Tabitha smith Sanford, NC

Excellent customer service from Faith. I

2 months ago

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Kim Wright Columbia, SC

We rarely see any bugs since they started spraying.

2 months ago

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Danielle Houston, TX

The service is not bad, I wish they offer it a lower cost

2 months ago

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L. Nobles Southport, NC

Great job "ridd"ing my yard of moles and voles, just like they promised. After a year of treatment and having nearly no grubs in the yard, I have decided I can take over the treatments. It was as easy as pie to cancel as my year long contract had expired. Karoj did a great job!

10 months ago

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jerry goodson Florence, SC

They are very thorough, responsive, and professional. They answered all of my questions, and addressed any concerns, and were very honest about what distinguishes them from the competition. My wife and I are happy with our choice!

7 months ago

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Michael Keddy Leland, NC

Good sales man that caught me at the right time needing pest control and worked out a great plan. First techs to stop by were I believe a pair of brothers, both professional and light hearted. Furthermore timely for appointment and service duration. One of the few times I’ll say I’m glad I hadn’t put up a no solicitation sign.

7 months ago

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Chris Price SC

They do a good job but I had to schedule my second service myself instead of it occurring on an automatic schedule.

6 months ago

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Gracyn Truett Myrtle Beach, SC

Ridd is a great company to have. They are very thorough and come anytime you need them!

7 months ago

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Beatrice King

I like the fact that the service is great. The techs are always friendly and informative

7 months ago

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Michelle

They seem to be consistent and reliable. They check in after a visit and cover our needs.

7 months ago

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Lisa Conway, SC

They do a great job and will come back if you have any problems between services. No questions asked!

7 months ago

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Kelley Teets Florence, SC

Good product and customer service. Monthly cost is a bit high however it is a good product.

7 months ago

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Joseph Myrtle Beach, SC

RIDD showed up on time, and came back again to apply another treatment for ants. We We

7 months ago

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Freddy Marlowe Rocky Point, NC

Very professional and knowledgeable company and they showed up on schedule time .

7 months ago

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Lindsey Haney Murrells Inlet, SC

Ridd has been wonderful to work with. Very quick and efficient. Would recommend them for sure!

7 months ago

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Harry Hoffman Lumberton, NC

When I call them, they are here taking care of the issue. Their workers are very good and polite.

7 months ago