Name: RIDD
Rating: 4.0

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Mark Charlotte, NC

You’ve kept your commitments and you are responsive to my concerns and requests.

7 months ago

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Madelyn Castle Hayne, NC

Absolutely terrible. Have had one service and yet I’ve seen just as many spiders, roaches and other small bugs as before. Made me sign a contract and way more expensive than other services. Definitely not worth it!!!

7 months ago

Reply from RIDD

Hi Madelyn,

With your subscription, you are entitled to free reservices whenever you need some extra work on your home. Unfortunately, pest control is a one time fix, so sometimes more work is needed. This is why we take a custom approach to each home that we service. We are more than happy to come out and service your home. Please give us a call at 833-378-0537 so we can schedule an appointment for you. Thank you.

Sep. 21st, 2023

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Lucy Poe Marion, SC

The tech that came to the house was Kainan very friendly and polite and got the job done.

7 months ago

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Aimee Red Springs, NC

Ridd is always quick to respond and come out. Always friendly and a positive experience!

7 months ago

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Frank Castaldo Myrtle Beach, SC

So far all is great. Great communication always shows up. Good service great workers

7 months ago

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The Black Sheep Triplet Conway, SC

I had a very bad mole problem in my front yard and they totally stopped all tunnels.

7 months ago

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Mike Myrtle Beach, SC

So far everything is great. Haven’t seen any palmetto bugs , at lest live ones. Thank you

7 months ago

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Kai Petersen

I received service the first month and was told that every other month they would come, no one has been out to my house since and I've been paying for five months.

7 months ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under 'Kai Petersen'; we understand that the account can be under a different name. We would like to review your account to make sure the service schedule is correct and that we are adhering to it. Please give us a call at 833-378-0537 so that we can schedule an appointment for you in the meantime and then we can also review your account on that same call. Thank you

Sep. 21st, 2023

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Zach Shepherd

Very professional, on time, easy to get a hold of. Friendly staff, Nate the tech is fantastic

7 months ago

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Jason

I’m not an expert so I’m unaware of time to get rid of pests but wish the mosquitoes and spiders I have would be treated for more thoroughly

7 months ago

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Rita Myrtle Beach, SC

They are reliable, always notify you when they are on their way, very informative.

7 months ago

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Brittney James

Everything is going great I have not seen any ants in the house since you guys came out

7 months ago

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Big Slooth Loris, SC

They take care of everything are super polite n professional and come out as often as i need

7 months ago

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Bruce King Gainesville, FL

been working with blake d out of jacksonville fl. he has the great knowledge of the bug business and has always been helpful. hope he comes back.

5 months ago

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Steven Lewis Tampa, FL

I love how Ridd's technicians always communicate their arrival time and inform us of the specific services provided.

9 months ago

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Eduardo Reveron FL

The service from the specialist is very respectful and good. Never the less I have bugs in the house and insects. I was expecting service very months for $100 per month. We need to do a deep fumigating to get the ants, bugs and insects out.

9 months ago

Reply from RIDD

Hi Eduardo

We really would love to take care of this issue for you! Give us a call at 833-3787-0537 to see if we can get a free reservice on the schedule for you. We hope to hear from you soon!

Jul. 11th, 2023

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Kim Renner Winter Haven, FL

Even there was a thunderstorm and outside couldn’t be treated, James came to take care of the inside.

9 months ago

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Sarah Fischer Winter Haven, FL

Love that they text me before they arrive & after they leave & also let me know exactly what treatment they have done.

9 months ago

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Dan Wilks Melbourne, FL

Great value for the service. Technician was very knowledgeable and extremely helpful. Highly recommend!!

9 months ago Edited July 10, 2023

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Nancy Melbourne, FL

Continued to have to call back for ant problem - needed emergency help - not available for a week - unacceptable Red ants (fire) attacked pool guy he left not coming back till ants killed - service was not helpful Going to look for another service since I cannot rely on these people

11 months ago

Reply from RIDD

Hi Nancy,

We are sorry to hear about this major ant problem that you are having. We would love to come back out and provide a free reservice to ensure the ants are taken care of. The summer is a busy time as all the pests come out; we will do our best to get you on the schedule as soon as possible!

Jun. 5th, 2023

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Wright Melbourne, FL

We still have ant hills all around our house. We had a party over the weekend and they were everywhere. Now we are seeing palmetto bugs INSIDE MY HOUSE! This has never happened before. I want them and the ants GONE

11 months ago

Reply from RIDD

Hi Wright,

We would love to come take care of the ants and palmetto bugs that are causing issues for you. Please call us at 833-378-0539 so we can address the issue right away!

Jun. 5th, 2023

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Davila Orlando, FL

Staff is very professional and responsible. They notify you when they are coming and are always on time.

11 months ago

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Latorre Orlando, FL

I like their service. I just wish they could schedule to come out on a day that I could be home and get them access to treat inside my home.

11 months ago

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James Florence, SC

I like how friendly and professionally the tech is when he comes into my home and around my property he fills me in and explains everything to me when I have a question and I deeply appreciate that

7 months ago

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Cheyenne Skye Spring Hill, FL

just as MANY other people have stated across yelp and other platforms, RIDD sends sales reps to lie and reel you into a contract knowing you will ultimately realize their poor service and want to cancel… just to be told they will not cancel your contract without the $249 fee no matter how unhappy you are as a customer, in fact they will actually tell you what YOU did wrong as the customer and offer a measly credit to “fix” the issue. sales reps will give you their number stating to contact THEM with any issues and they will be happy to help… only to be completely unprofessional and keep insisting they let the office know and its the office that’s not doing their jobs… then an account manager will tell you its the sales rep not doing their job and they don’t have any messages from the sales rep so “there’s nothing indicating lack of communication on our end”. This account manager told me I shouldn’t have reached out to the sales rep with the issue so therefore it’s not the companies fault since I didn’t call the office directly… but they had nothing to say when I told them the sales rep specifically told me not to call the office because he was handling it And sending another tech out! Now I’m most likely getting sent to collections over their cancel fee because they refused to do more than give me one month free because they adamantly insisted I haven’t given their services a chance so they will not waive the fee to end the contract; they want me to give their services another chance due to it only being a few months… but who would want to work with a company that has these SCAMMERS as sales reps LYING to customers especially when the account MANAGER had no apologies regarding the horrible service I’ve received and instead continued to make me feel as if it was my fault for trusting the sales rep was handling the issue since I was having trouble calling the office during business hours due to my long work hours, I did however send emails but according to the account manager that wasn’t enough and it’s not RIDDS fault. No accountability or care… only worried about getting paid. I could add a lot more. They will make excuses and insist it’s not their fault they lie and scam by sending their reps to solicit (even in NO SOLICITING communities)

7 months ago

Reply from RIDD

Hi Cheyenne; we are sorry to hear about the experience that you have had to this point. The office is available year round to support all customer with their concerns. We will be sure to review this instance with the sales team so that we can provide them with some constructive criticism. We have contracts to be as transparent as possible about the terms of the service so that expectations can be set with the customer. We do strongly believe that pest control is a process; we wish it was just a one time fix as well. We try to take a custom approach to each home and each home could take a few extra treatments to drive the pests out and away from a home. We encourage you take advantage of the free reservices so that we can help with the problems that you are having. We hope to better this working relationship! Thank you.

Sep. 8th, 2023

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Tim Lacy Lakeland, FL

like the eco friendly don't like being ghosted by rep when I have questions - left 2 messaged and texted and no response after 2 weeks. Told the rep we only wanted the 12 month contract - they put us on a 24 month contract now if cancell will get a early termination fee. That is the reason I need the rep that put us in contract to call us. initial tech that came out did a good job. 2nd tech not so good - he missed several areas outside the house (caught on camera) - then when came in house missed several places. I guess I will have to follow them around to make sure they spray everywhere - Places they missed outside - kitchen area - around all outside doors. only sprayed bottom- didn't spray lanai doors - didn't spray walkway attached to house to garage- places missed inside the house. the entire laundry room - half the garage - only did the sliding doors didn't do inside the front door - did do the bathrooms - only did half the hallway - halfway sprayed the office and bedrooms.

8 months ago

Reply from RIDD

Hi Tim,

We are sorry to hear about this experience. The office is here to help you five days a week! We are open 9AM-5PM EST. We are happy to hear that the first service professional did an adequate job. On that same note, we are disappointed that the second service professional did not live up to the appropriate standards of service that we set for ourselves . Please give us a call at 833-378-0537 so that we can have another service professional come out for a free reservice to take care of the spots that were missed. Thank you!

Sep. 5th, 2023

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Kimberly Porrata Columbia, SC

Pretty good product and service has been good.

2 months ago

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Brian Clack Sumter, SC

Seems like a lot of money for what I’m getting

2 months ago

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Alexandria Phillips Rock Hill, SC

Higher end pest control. Great product and service, however make sure that you see the contract physically before agreeing. Customer service has strict policies, however they do try to make sure they are doing the right thing for their customers.

11 months ago Edited June 1, 2023

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Angel Myrtle Beach, SC

This time the service was noticeable much better compared with the last service two months ago. I hope you continue providing the service you promised in quality, time, results. Thank you Angel

7 months ago

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Jessica Mckever Matthews, NC

They were very thorough and completed all services promptly.

7 months ago

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Samantha Myrtle Beach, SC

Rainan did amazing job, thank you so much for the great job.

7 months ago

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Mike Lumberton, NC

They were on time and courteous, took care of everything inside and out

7 months ago

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Ted Little River, SC

The service was efficient applied in a timely manner and the tech was courteous.

7 months ago

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Mike Murrells Inlet, SC

Their knowledge on what they are doing.,and the professional work they do.

7 months ago

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Kimberly Zweyer Conway, SC

The overall experience was great he was very polite and knowledgeable

7 months ago

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Stan Conway, SC

The first time they came out I could tell the difference. Good job.

7 months ago

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Dave Calabash, NC

No complaints. Arrived on time, did a great job both in and out.

7 months ago

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Jo Conway, SC

still have a mouse issue. traps set only caught 1. I have had more luck with my original traps. and using a poison

7 months ago

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Tammy Kyser Wilmington, NC

I like this bug company they listen to what your telling them.

7 months ago

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Susan Williams Johnsonville, SC

We still have some ant hills and some palmetto bugs. How often do they come? We seem to not see them that much!

7 months ago

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Barbara Sorghardt Myrtle Beach, SC

Did a fantastic job and I’ve been big free ever since. Highly recommend!

7 months ago

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Ron Sunset Beach, NC

I have not seen them in a while. They said they were coming….. I waited at home and they never came and sure didn't leave evidence of being in the area!!!!!

7 months ago

Reply from RIDD

Hi Ron,

We would love to review your account to see what happened here. Unfortunately, we cannot pin point an account with just the first name of 'Ron'. Please give us a call at 833-378-0537 so that we can investigate this matter further. Thank you.

Sep. 21st, 2023

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Ted Little River, SC

Prompt friendly service. Price is reasonable and good quality product

7 months ago

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David Myrtle Beach, SC

They were on time and very professional and got the job done

7 months ago

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Jordan Roberts Charlotte, NC

I was pleased to know what was done with my yard when I wasn’t there.

7 months ago

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Len Charlotte, NC

Great communication and customer service. Work was top notch and efficient!

7 months ago

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brad binder Florence, SC

The service was great and the tech was very informative and professional.

7 months ago

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Tyson Florence, SC

. The problem I got is that the contract stated they would treat my property every other month. I haven’t seen anyone since the initial treatment

7 months ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under just 'Tyson'; we understand that the account can be under a different name. We want to be able to review your contract to make sure the service schedule is understood. Please give us a call at 833-378-0537.

Sep. 21st, 2023

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Constance Indian Trail, NC

Excellent service and punctual. I appreciate how they accommodated me.

7 months ago Edited September 25, 2023