Name: RIDD
Rating: 4.0

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Verified Customer

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Marlena Myrtle Beach, SC

Consistent, reliable and they do a great job!

7 months ago

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Kate

I like not having to spray the chemicals myself.

7 months ago

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Jon Ran Leland, NC

Ridd has rescheduled the service of my home three times and if it happens again I will discontinue using them

7 months ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under 'Jon Ran'; we understand that the account can be under a different name. We want to investigate this matter for you to see why your appointment was rescheduled 3 times. Please give us a call at 833-378-0537. We hope to hear from you soon

Sep. 21st, 2023

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M Kenan

Customer friendly service. Always polite and effecient

7 months ago

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Samantha Denstedt

Honestly overpriced. Still have spiders and ants all over. No cockroaches so that's a plus

9 months ago

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Bill Parrish, FL

Friendly knowledgeable service and moderately priced.

9 months ago

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Mary Auburndale, FL

Good service. Come when I call for extra service

9 months ago

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Donald Wesley Chapel, FL

We are not very Happy with Ridd. We have seen the same little bugs that we have called about the first time. We are seeing baby spiders now.

9 months ago

Reply from RIDD

Hi Donald, please give us a call at 833-378-0537. We would love to get a reservice on the schedule for you with one of our lead service professionals!

Jul. 10th, 2023

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Amanda Gaspary Lakeland, FL

RIDD has great customer service and communication.

9 months ago

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Corden

Great Service, reliable! Would highly recommend.

9 months ago

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Michelle Emery CA

Great service. Great products.. no bugs.....

9 months ago

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Adriana Brandon, FL

The techs are great! The customer service is amazing!

9 months ago

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Lauren Piurkoski FL

Always quick, yet very thorough. Thank you!

11 months ago

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Les & Maggie Perry Palm Bay, FL

Knowledgeable, on time, courteous and did an excellent job

11 months ago

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Garcia Palm Bay, FL

Great service all the time. No complaints

11 months ago

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Parent Head of Westport, MA

Our service person is very thorough and polite

11 months ago

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Rachelle Enrique-Sosa Palm Bay, FL

Great service and our home has been pest free

11 months ago

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Pinkham Palm Bay, FL

Always do a thorough job and all staff is friendly

11 months ago

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Hanna Tampa, FL

I like that I don't have to mess with it.

11 months ago

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Starletha Williams Jacksonville, FL

The company lock you into 18 month contract. They don’t tell you and when you call and cancel they say read the fine print! The technician don’t even come as scheduled. It’s a waste B&B is better company and year contract with quality and price is good!

10 months ago

Reply from RIDD

Hi Starletha,

After reviewing your account we can see that the early cancelation fee is in the contract, as it is in every standard customer contract. Since you fulfilled your 18 month agreement, you were able to cancel without any charge. Your service was a quarterly service and we can see that the service was provided every quarter until this most recent service that was provided in early May, rather than April. We apologize that we were a few days late on your last service. We wish you well in your future endeavors!

Jun. 7th, 2023

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skai schwartz Tampa, FL

i didnt use them but was a pretty relentless sales pitch. I must have said No at least a dozen times, and he kept ignoring me. I can see why other reviewers said they called the police.

11 months ago

Reply from RIDD

Hi Skai,

Thank you for leaving this review. We will be sure to address this with our sales team as we would like them to treat all current and potential future customers with respect.

Jun. 5th, 2023

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Cynthia Dolaway Palm Bay, FL

Very dissatisfied. Said they could get rid of German roaches and I still have them. They don't come to the door to service inside when I request it. The techs ask for tips! They automatically deduct money from my bank acct when they have done nothing.

11 months ago

Reply from RIDD

Hi Cynthia,

We are sorry to hear that you still have roaches. We are always happy to service the interior, upon request, just so that we can coordinate a time when you are home. Please give us a call at 833-378-0537 so we can take care of this for you! Thank you

May. 11th, 2023

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Tony Loris, SC

They cover more than our other pest control company we had. I am waiting to see if your product works better.

7 months ago

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Ricky Loris, SC

He cleaned spider webs, sprayed all the rooms and took his time. Sprayed for mosquitoes real good also

7 months ago

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Arthur Titusville, FL

Adam is my technician and has since we started with Ridd. He is the best, which directly reflects your company. Excellent.

1 year ago

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Dennis Petkovsek Parrish, FL

I refuse to use a service that solicited in a community that says no soliciting. You obviously don’t appreciate the concerns of the people. Please send me a flyer and don’t disrupt my family time for me to argue with your salesperson for a few minutes. My phone is blasted with spam, my email with spam. Leave people alone! If your salesman would of left when immediately told we weren’t interested, I wouldn’t be as upset but that is not the case. Your Segway salesman approach is not appreciated.

1 year ago

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Christine Rinaldi Bradenton, FL

After a long day of taking care of 2 sick kids I finally got my baby to sleep. I have a sign on my doorbell that says “Do not ring bell baby is sleeping” Guess who decides to ring my bell after 8pm and completely ignore my sign? Baylor from RIDD pest control. Needless to say I was not happy to have my baby awoken by a pushy solicitor on a stupid hoverboard. I was disgusted that he didn’t even apologize and instead proceeded to laugh at me. Anyways I’m leaving this review to always remember to never use this company. This is NOT the way you get new costumers.

2 years ago

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Jauhar Naman Cameron, NC

It simply did not work at all. We still have roaches in the garage and in the house.

7 months ago

Reply from RIDD

Hi Jauhar,

We are sorry to hear that you still have roaches in your home. We want to be able to review your account and the work that was done so that we can ensure your home was properly taken care of. Unfortunately, we are unable to find an account under the name of Jauhar Naman, but we understand that oftentimes the name on the account can be different. Please give us a call at 833-378-0537 so that we can review your account and see about sending someone else back to your home to touch it up. Thank you.

Sep. 28th, 2023

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Richard Myrtle Beach, SC

Scheduling issues and then equipment problems

7 months ago

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Mark NC

I don’t think I’m receiving everything I was promised.

7 months ago

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Julian Ash, NC

So far haven't seen an improvement in pest control

7 months ago

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Deborah Marion, SC

Flea control is fantastic! Ant control sucks!

7 months ago

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Travis Gaskins-Smith NC

Not great having problems with ear wigs in the house

7 months ago

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Mike Barbare

Didn’t clean out gutters or any of the other services I was promised and bugs have not gone away

7 months ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under 'Mike Barbare'; we understand that the account can be under a different name. You are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments or something that was missed. Please give us a call at 833-378-0537 so that we can schedule an appointment for you.

Sep. 21st, 2023

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Frank

Your notifications on when you will be treating our home

9 months ago

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Michele Brandon, FL

Customer service has fallen in the past year. Not very happy at the moment.

9 months ago

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Mark

Treated exterior well the interior not as well

9 months ago

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Tim Walters Riverview, FL

They do the job. Nothing wrong with meeting expectations.

9 months ago

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Stocum Melbourne, FL

Great techs that explain everything as they go!

11 months ago

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Deyo DeLand, FL

Quick to respond to needs. Reasonable 6

11 months ago

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Linda Ludeke Southport, NC

Everything seems great. They didn't do inside because I was not available the day they came.

7 months ago

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Benita Myrtle Beach, SC

Haven't had your service yet but had interaction with office staff. Very nice and courteous

7 months ago

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Diane Conway, SC

Very friendly and knowledgeable staff. I appreciate how they explained each step.

7 months ago

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Lynda Little River, SC

We are very happy with the service and the technicians who have come out to take care of things.

7 months ago

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Diggy Hopkins Boulder, CO

They were supposed to treat for roaches and ants. I have more roaches now than when they started the service. I ask for interior service and only the outside is done. I am left to battle roaches on my own. I tried to cancel the service and they tried to charge me more money.

1 year ago

Reply from RIDD

Hi Diggy,

It looks like we've attempted to service the interior of the home multiple times. Unfortunately due to the nature of the home with the multiple pets we will only be able to service the exterior of the home from here on out. We just serviced the exterior of your home on 5/2/23. You next service will be in early July. Thank you!

May. 5th, 2023

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Mary Kissimmee, FL

Their technicians do mediocre work. They think that the work they do is not being observed. However, for example I have a security system which records or I see live on my phone as a technician sprays here and there an not entire space as they’re supposed to.

1 year ago

Reply from RIDD

Hi Mary, we are sorry to hear about this. We would love to send somebody else back out to your home for a free reservice. Please give us a call at 833-378-0537. Thanks!

May. 5th, 2023

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Ruben Cruz Tampa, FL

Did not like it. Product does not work. Still have insects. Insects never died. Called in to complain multiple times, and they just kept telling me to give the product time to work. I’m still waiting for product to start working.

1 year ago

Reply from RIDD

Ruben, we apologize that you have had issues with the service. We can see that you are planning on canceling in June once your contract is up. We hope that there is something we can do to help resolve this situation as you have been a great customer. Please give us a call at 833-378-0537. Thanks!

May. 5th, 2023

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Jack Lubker St. Cloud, FL

Their service is always professional and efficient, showing up as scheduled and doing excellent job.

1 year ago

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Bill Sebastian, FL

The service seems fine and I will honor the remainder of my contract, but I have no intention of renewing or continuing with your service when it is over.

1 year ago

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Laurel Mack Nashville, TN

I was promised good service but when my card stopped working no one contacted me. No phone call, text or email. I did get a letter from collections company though. So instead of taking care of their customer on AutoPay they try to hurt your credit without mercy or warning! Horrible to do to people!

1 year ago