RIDD

This company is a rip off if you need to cancel. They have been to my home once, and I paid over $100 for that visit. I’ve decided to cancel and they want to charge my account another $300 just to cancel. I should have read the electronic contract, however I didn’t hire this company with the intent of cancelling but stuff happens. Avoid them.

This is for the Charlotte NC Branch. Since 5/30/2023, I was charged $701.61 for two applications of pest control. $500 of this sum was for terminating the bad service which didn’t deliver adequate pest control. I asked for a second visit but fire ants outside were still there and insects inside got worse. They lie to you and say they are in the neighborhood and are offering a one time deal for a good price. No one except me who was the sucker who bought their service. When they killed the hornets nest, they left the debris on my .porch.

this company came to my house yesterday and he kept assisting for me to use her service and he told me that my neighbors were using it and I believe that him and I text my neighbors they said no we’re not doing that company and I told the guy that I don’t want your service and I give them my credit card information and I had told him to cancel it because I don’t want your service. These people are annoying they lied, and they don’t care about their customer. Don’t use this company ever again.

A door to door salesman from this company approached me at the edge of my open garage on a Segway, while I was working inside. He didn't listen to me when I told him that I wasn't interested in his services. He spoke over me in an argumentative manner, and refused to leave for several moments. My neighborhood does not permit soliciting and there is signage at the entrance. My front door also has a no soliciting sign, which Hayden - the "salesman" - would have known if he had bothered to approach my door and knock instead of invading my garage space. I was very upset about his intrusion for the rest of the day. I will never support any company that employs door to door salespeople.

We signed up and without my knowledge, was part of an 18 month program. If I cancelled early, I'd have to pay an additional cancellation fee of $200. My first service was great. All other services, they notify you they are coming out with 24 hour notice. They come during the middle of the day so normal working people can't be home so they don't spray the inside of the home. They never asked for a gate code, so they only sprayed the front yard. My backyard, which is where my child plays and was the whole reason for the service was still getting bitten by fire ants. When I called to cancel the female was extremely sarcastic and rude and then hung up when i said i disagreed with the cancellation fee. NEVER AGAIN. DO NOT USE.

Terrible terrible terrible !!! don't even consider doing business with Ridd Pest Control. They offered their services for $99 a month. when they arrived, they requested $129 and the payment to be made prior to treatment. After a long conversation, they agreed to do the treatment before payment. I paid & they instructed their guy to leave my house. I called to ask what happened and it appeared they made a mistake. Eventually he arrived few hours later and did the pest. When I looked at my credit card statement, I saw 2 charges of $129 each, I called, they apologized and refunded the second transaction. Now, a month later, I see an additional $114.87 charge on my credit card from this company. I blocked them and will definitely not do any business with this type of company. Beware !!!

I am updating!! This is an update on my review written below! This below-zero company started harassing me with a @collector” and I am making a formal complaint with the county for bank fraud since they set up a portal with my name and used a check touting number and withdrew funds until the bank stopped them and returned my money! I had already paid them for three properties …one time with the check and tried to cancel by calling number after number! They are scam artists! A few months ago I called their national number and spoke with another “Kolby” or “Colby” and that person was supposed to be management. He actually apologized and told me not to worry since he cancelled me and there were no charges. I told him that the bank knew if the fraud and that it was also “elder abuse” since bills continued and he said the original “Kolby… was not him. His name was also Colby.. spelled opposite from the one who illegally set up a portal account using my info and stealing from my own personal bank account!!!!! Again he seemed apologetic and I told him that I had an attorney but just wanted to be left alone or I’d sue for multiple damages. I received a cancelled notice from him as he had said I would. I was satisfied until I started receiving bills in the mail and now a bill collector from ARM started calling ! Therefore, I will contact my attorney and have him file against them for bank fraud and elder abuse! This company is horrible and needs to be held accountable for fraud. I am sending this to ARM so they understand the criminal behavior of this company and what they are dealing with. I kept all my texts and bank information from when I met with bank officials after the 3 months of criminally accessing my bank account by using a first check. I refused using a credit card or public portal so they illegally set an illegal access to it all by themselves and never…. Known to me for almost 3 months. I cancelled by phone and no one came onto my property. I cancelled multiple times by phone after the first time and have video surveillance. Stay away from this company in Spring Hill Florida!! A one time paid customer is all I was! Patricia Mesches Spring Hill, FL Beware of this fraudulent a pest control company named RIDD. Paid first time with a check…not any type of card. They told me that I needed to set/up an online account! I told them no and cancelled by calling. They still came out when I wasn’t home and then they told me I needed to call and cancel again. They they took my routing number from that first check and….. my private banking account and.. Guess What?? They went set up an online account with their own password… then withdrew money from my checking account! The bank saw my texts and saw they opened the on-line account and fraudulently pretended to be me to withdraw funds for my three properties!The bank returned my money and now they tried again… and bank refused them access. I called and warned them again that this time I would sue. They told me that I can’t cancel….. etc. I told them I have an attorney for their fraud and criminal behavior and that my daughter has a tv show, so we will make it known about what they are doing as theft and fraud! I am shaking with anger about how they are operating and I guess I will change my 30 yr old checking account this time, so they can’t try anymore fraud! I warned them to stay off my property or I will have video and call the police to have them removed! 🤬😤 I am sharing everywhere! Bank is aware & U should be 7 months ago

Hi my name is Angel Morales, I hope that people would read these reviews on here before they do any business with RIDD pest services. I can't explain any better than the first review thats on here everything to the last T of that review happened to me, these people are all about a presentation when they come to your door and then after that its all down hill. I complaint about the second service that the tech was here less than 10 min. and that it really looked like no one had came except that there was a tag on the door, they told me they couldn't come back because i had put in a complaint that i wanted to cancel. I was signed up for every 3 month service but they were charging monthly so they can charge me a convenience fee 3 times instead of charging me every 3 months which made a $20 difference. I called to cancel my services and explained to them that I didn't want any more service to take the last 2 payments prepaid toward the cancellation and they said no that cancelation fee had to be paid separately. I was trying to make sense of it all and talking to the customer service personal was like speaking to a computer just kept on repeating the same over and over . Please for all reading trust me save your money and a really big headache. DONT DEAL WITH THESE SO CALLED COMPANY.

Quite possibly the worst customer service I have ever experienced! The first few interactions with Ridd were great. The service tech (John) was awesome, he listened to concerns and was very thorough. On my 3rd or 4th service they sent a reminder/scheduling text and although I texted back that I would like my inside serviced they never replied with a time. On the day of, I received a text that the tech had a medical emergency and they would come a different day. Understandable, but at this point I honestly didnt know when they were coming. About a week later a different tech shows up unannounced and from the time he stepped out of his truck until he was done was just under 10 minutes for the entire outside- eves, lights, flowerbeds, shed and garage. (I checked the time on my doorbell cam) I called and explained the situation and asked if John could come back and re-service the outside and do the inside. They said no problem and I thought "Great, all is right again!" No, not only did they not send John, they send the same tech that came before. This time he rang the doorbell and told me he didn't appreciate me complaining about his work and how he was the best tech they had. He couldn't believe I would request John and that he is assigned triple the houses John is. To be honest, I was appalled and upset I had to argue with this tech on my porch. It was completely unprofessional. I called RIDD that afternoon to complain and was told only my Account Manager could help me that she was unavailable and would call me back. She never did. A few weeks later we started having problems with ants, spiders, and wasps like we never have had before. (See attached pictures) I called again and was told the same thing that my account manager was unavailable but she would call me back as she was the only one who could authorize a re-service. Shocker... She never called. Fast forward to the next reminder of service text. I called again and let them know I would like to cancel the service. The guy on the phone said he could cancel the service for that day but only my account Manger could cancel my contract and she was not available but would call me back. Which she never did. Which puts us to today when I received another text telling me my service tech was on his way to my house to perform service. I called and explained the situation but this time insisted I stay on the line until I could speak with the account manager. When she finally came on the line I explained the situation from the begining and suggested that she could remedy the situation with either her refunding me for the last unsatisfactory service or preforming the next service at no charge. She insisted the service that had been provided was up to standard and denied any issues and completly rejected the idea that her service tech did anything wrong. I told her I have the entire exchange on the doorbell cam which she ignored. She just kept telling me the account could be canceled because I was outside of the contract period and there was nothing else she could do. I asked her if she had a supervisor and she stated not one that would talk to you! Ha! I can understand mistakes happening and bad employees. What I can't understand is not standing behind your company and making things right when these things happen.

This RIDD Company from Margate FL, is the worst. Bad at evertything, they didn't show up on the first day , the second time they were late. The guy missed a lot of areas and spots. The ants were back almost right away. There was a lot of rain out so I waited 3 more days to reschedule and they gave an appointment for today between 12-3. Yet nobody showed up. I missed work to be here waiting for them. When I called they said there was no such a thing as an appointment. Suggesting I made it up. And now they told me I have to pay a cancelation fee if I want. Really? You can't cancel a service even when you are totally dissapointed and the service was horrendus.?

Baylor from RIDD pest control a pushy solicitor on a hoverboard came up to my driveway and started to talk to me about their services. I specifically told him i dont need any service because im a new homeowner and dont need anything for now. He really pushed his sales tactics and said no contract and that the first month was free i only needed a credit card and i can cancel anytime. i said i will give it a try. They never serviced the property and i called the company to cancel. i told them that i have cameras all over my property and i have never seen them come out. The supervisor had the audacity to tell me she will cancel but there is a $249.00 cancelation fee. i said he never stated that to me and she said its in the contract. i told her over and over that Bylor never stated that but she didnt understand and kept saying she will cancel for the fee. this is the worst company ive delt with. called my bank and disputed the action. Please be aware of these sales tactics.

Salesman showed up on a segway when I was pulling into my house from work at 4pm. Told him this was and HOA and private property and were not allowed to solicit. Which is posted. He agreed and segwayed away. I was leaving to go to the store and get gas at 845P with my wife. The same salesman was there on the street. I stopped nd told him I reported him to the HOA. He said he was leaving. A vehicle pulled up with 2 other sales reps. I told them that this was posted property. The one reps asked why am I such a jack@$$. I told them I was calling police. The other sales reps said call them and they will laugh at you and tell you about the first amendment. As I stopped away to talk to the dispatcher the reps began staying derogatory comments to my wife. I told her to go home and I waited for police. As we waited for police 2 of the sales reps sid it must be nice to be privelaged to live in a HOA. Police showed up and asked what I wanted done with the trespassing reps. I just wanted them removed and advised not to return without permission. This was done and they were advised of possible charges if they returned without authorization. Do you want this type of person(s) any where near your home.

We had one of your representatives stop by our house in July of this year. After talking to them for a time, and describing what insects we were dealing with i.e. black widows, ants, wasps, beetles and spiders, we agreed to give them a try because they gave us guarantee that they would get rid of everything. they sprayed once in August and have not been back since, but have charges me 53.00 a month with a start up fee of 106.00. We have survellance in and around our house and know when someone has been here. They have not been here since the first time they supposedly sprayed. The thing is if they spayed why were we still seeing insects. I almost was bitten by a black widow, but lucky I seen it first. we have a child with autisum and can not afford for him to get anywhere around insects let alone a black widow. I guarantee they did not spray the house. Furthermore, they have been charging my bank account since August, Sep and October. The bank has been notified and have put a block so that wont happen. I called and spoke to the so called technician, and told him that I was very dissatisfied with their services and for them to discontinue the services as of August. He acknowledged our conversation and said he would note that on my account. I told him why I wanted to cancel the contract and I told him because of their inability to complete and fulfill their part of the contract. We have been harassed by them several times by email and phone. Again, we told them we no longer desire or want their services. We have hired someone else who does their job and also comes back and sprays again when asked. We have also have pictures of this black widow right after they said they sprayed, this company is a rip off they want the money for services that was never done. I will be contacting the BBB and reporting this company for what they are claiming to do but Not doing. They are preying on the elderly people telling them they will do this and that just to get them to sign and believe in them, but not doing a darn thing.

This is the first time I've ever had to call the police on someone. Solicitors came to my house to attempt to secure a contract, I answered the door said "No thanks, not interested." and closed the door. A moment later there's pounding at my door, the same guy...I asked "Do you have money for me? We're not interested and you need to leave." He proceeds to inform me he's not leaving until he speaks to my wife, like some drunken ex-boyfriend determined to fix his past relationship, and I was the only thing between him and happiness. I ask him if he has a contract with signatures, show me some paperwork, anything to validate his refusal. He produces nothing, so, I tell him he needs to leave and if he doesn't I'll be forced to call the police for trespassing, this infuriated him. A heated exchange ensues to which finally, I ask him "Do you want to hurt me or something? You look like you want to hurt me." He answers "Ya know, if I weren't on the job I probably would." I tell him to leave again, probably for the 4th or 5th time. I decide to show him my ID (after being accused of being some random babysitter or something) and let him know that he's "been asked to leave and you must go" -- after a moment and a few more reminders for him to leave, I decided it's best for me to return inside and lock the door. He walks to his truck and sits on the easement for a good 15-20 minutes before returning and pounding on the door again. I remind him several colorful ways that he's not welcomed, and he demands that I call my wife so he can speak to her, to which I pulled up the sheriff's office phone number and proceed to ask for a deputy to arrive and escort him off my property. About 10 minutes later a deputy shows up and tells him that he has no right to act like this and tells him to leave the property. To which he finally obliged and drove off. Definitely a sour taste in my mouth for this company and something to look out for, as I'm 100% positive he was in contact with his superiors multiple times in between interactions. BUYER BEWARE.