Name: RIDD
Rating: 4.0

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Verified Customer

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Dave Kernan Conway, SC

Excellent communication, thorough explanation of what was done during visit.

7 months ago

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Tamika Tatro Winston-Salem, NC

The technicians are very kind and respectful. Great customer service!

7 months ago

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Jonathan

We still have ants all over our property, after 2 treatments. They have been very responsive to re-service requests.

7 months ago

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Harlow Myrtle Beach, SC

My technician was on time, very courteous, very knowledgeable, and very polite

7 months ago

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Brianna Knight Wilmington, NC

Great quality for the price, would recommend to anyone in the area

7 months ago

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Keri Murrells Inlet, SC

The people who come to service the house are always professional and thorough.

7 months ago

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Jessica Tampa, FL

A little pricey for what you get but everyone is always nice and customer service is quick to respond

9 months ago

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anthony solivan Spring Hill, FL

RIDD employees are always professional and do a wonderful job at a reasonable fee

9 months ago

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Deon Woodard Wesley Chapel, FL

My wife and I are very pleased with the our service from RIDD. They’re punctual and dependable!

9 months ago

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Collin Davenport, FL

Yeah, it's good work. No more ants, spiders, or even lizards getting in the house

9 months ago

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Noah Pawlak Atlanta, GA

The people that tend your house are very friendly and are easy to talk to and work with.

11 months ago

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Celicia Salinas FL

They’re always on it. Randy services my home & he’s always doing an amazing job!

11 months ago

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Tommy P LA

Targeted my concerned effectively. Initially had a schedule issue but that seems to be resolved.

11 months ago

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Brenden Sylvia Tampa, FL

I’ve told 2 techs and customer service to cancel my account and I’m still being charged for a house I no longer live at and haven’t gotten any automated texts about technicians cooking like I used to.

11 months ago

Reply from RIDD

Hi Brenden,

After reviewing your account we can see that we have discussed the fact that you have moved. We have notified you that we would just need to be provided with proof of address change. With that we could cancel your account for free without having to pay the cancelation fee. Please give us a call at 833-378-0537 or email us at [email protected] if you have any questions! Your proof of address change can also be sent to that same email. Thank you!

May. 24th, 2023

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Spilker Melbourne, FL

Ant situation got better, but snafus paying monthly. They never showed or called for service due in May. How do I cancel?

11 months ago Edited June 5, 2023

Reply from RIDD

Hi Teri,

We would love to review options with you and provide a clear explanation with regards to you account. Please call us at 833-378-0537 to have this addressed! Thank you

Jun. 5th, 2023

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Kevin Yanders Rockledge, FL

Ridd does a pretty good job for the money. I wish the same tech came out every visit. Otherwise seems to work. Thx!

11 months ago

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Geoff Myrtle Beach, SC

Just had a young woman come to our door on her single wheel board. My wife decided to let her in out of curiosity on service and cost of plans vs. what we currently have. She had all the answers even if she was not answering your question directly. Did not have a v Business card, reluctantly gave up a number to call and said we had to make a decision right now. Well, don’t tell me that as it is a red flag right off the start. She was told we would discuss and get back to her. When she realized we would not decide right now she couldn’t wait to get out of the door. Anyone who needs answer immediately I discount them immediately even if it sounds good. Bad way to get new customers.

9 months ago

Reply from RIDD

We are sorry to hear about this encounter. It's unfortunate when businesses resort to pressuring customers for immediate decisions instead of fostering a transparent and respectful interaction. Taking time to consider options before making a decision is a reasonable approach, and we support that. We will be sure to review this with the sales rep. Thank you!

Jul. 31st, 2023

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Michael Baker St. Cloud, FL

I signed up for RIDD a year ago. I was not so impressed by the results because I still saw some bugs in the house even after they had been treating for months. However, I was REALLY not impressed by their cancellation policy and treatment. I get it that there is a year contract, no big deal about that. However, I tried to let them know that when my year is up I wanted to cancel and I was put off THREE times. They played pass the buck with my request 100% in a low quality attempt at a money grab. I emailed, I called and talked to someone on the phone twice, then a dude even came to my house (he was doing marketing - he didn't know I was already a customer) so I told him as well. Everyone just said "it's policy" and refused to write down or schedule me to be cancelled. I gave them plenty of opportunities to avoid me writing this review. They claim to be a modern company but are still using seedy old school tactics to try to get that one last charge out of customers. Big customer service fail. For this reason, I cannot recommend them.

9 months ago

Reply from RIDD

We apologize for your negative experience with RIDD. We are willing to close out accounts, once we receive clear verbal confirmation over the phone. This helps us to not close out accounts prematurely. We can assure you this was not a money grab and we sincerely care about our customer experience. We appreciate your feedback, and we'll make sure to review to improve our customer service and policies in the future. Thank you for sharing your honest review.

Jul. 20th, 2023

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Luis Suero Miami, FL

Good day to all, for your own good stay away from these scammers 1 star because does not gives the option to none, My experience was this: a person Name Dan N knock on my home door and ask me what pest control company I have, I told him my company name and he replies RIDD was better because the use of their products. I told him was not interested, but he strongly insisted to give them the opportunity and that all he needed was 1 more contract to comply with his quote, I replied again not interested, but he keep insisting and asked what was holding me to give them the opportunity, because some of my neighbors that I never heard the names he mentioned before already give them the opportunity, he told me they will match the price of my company if I accept their service, I told him for the same price I will give you the opportunity, My mistake, Dan N gave me an IPAD to answer some questions, never explain or ask permission to record me in my house, he recorded all my answers in a video without my consent, this company later found out the charge you even if they do not give you service every month and charge another 5 dollars for internet fee that never was told about. When I check my account saw the amount was 250.00 dollars higher than my previous company, I called RIDD office and the response was they can't do anything about it, and denied knowing Dan N even though they get all my information using lies and sent me a video taken without my consent by Dan N RIDD sales person answering the questions, I tried to communicate with MR. Dan N but he never answers or replies back, now I will be forced to take legal action against this company that uses illegal practices to obtain homeowners' money this is not fair because if you request the cancellation of the service they will charge you another 250.00 dollars for cancellation. This was my experience with RIDD pest control, not an honest company to do business with. only service the house once and I had to be telling the guy what to do. Thank you good day.

9 months ago

Reply from RIDD

Hi Luis, we apologize for any miscommunication that was had. With regards to the video recording, that is our welcome call. The reason for the welcome call is to ensure that all the main points of the service are being understood such as the cancelation fee, billing occurrence, service schedule, etc. We couple that with a contract that goes into more detail about the terms of service to again ensure that we are being transparent and set the right expectations. We would love to try and help you out if you have any further questions. Please call us at 833-378-0537 if there is anything we can do for you!

Jul. 19th, 2023

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Katarina Carey Columbia, SC

DO NOT DO SERVICE WITH THIS COMPANY!!!! This company is an absolute nightmare. They will tell you everything will get worse before it gets better. Do not believe them because it NEVER gets better. They have now come out FOUR times in the last 2 months. Everything has been getting worse to the point that we do not go out and enjoy our backyard anymore. The mosquitos are worse, we have more wasp hives now forming on our house, we have beetles everywhere, spiders have increased, and NOW fire ants. We have more problems now than when the service started. I regret getting this service. Tried to go outside today to play with my daughter and we both got attacked by fire ants. When I called to say I had enough and they did not perform a service that they guaranteed they STILL tried to charge me the cancellation fees as I am listening to my daughter crying in the back from the ant bites. Do not be fooled by this company. They guarantee a product that does not work and only makes things worse. Absolute waste of money! I would give zero stars if I could.

9 months ago

Reply from RIDD

Hi Katarina

We are truly sorry to hear about your negative experience with our company and the issues you have been facing. We understand your frustration and disappointment, and we apologize for any inconvenience caused. We take customer feedback seriously, and we appreciate you bringing this matter to our attention.

Firstly, we want to assure you that our intention has always been to provide you with a satisfactory service and address any pest-related concerns you may have had. It is disheartening to learn that the problems in your backyard have escalated instead of improving, contrary to our assurances.

Regarding the fire ant incident, we are sorry for the distress it caused you and your daughter. We understand the importance of safety, especially when it comes to children, and we regret that our service did not effectively prevent such a situation. We are more than happy to come out for another reservice to at least try and help with the common pests. Please give us a call if we can be of more assistance!

Jul. 11th, 2023

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Yankeegal Mt. Pleasant, SC

This review is concerning their business practices. I had a RIDD employee come to my door yesterday (8 June) after 5. I politely told the RIDD employee that we weren’t interested and that solicitation was not allowed in our neighborhood (Part West, Mt Pleasant). The RIDD employee became argumentative and, when I told him to leave, he smirked at me and looked at me like “what are you going to do”. I shut the door as he continued to stand on my porch. After he left I drove to get the license plate number of the RIDD truck to contact RIDD. The only vehicle in our small subdivision was a private pick up. I asked the driver if he was with RIDD and he replied “no”, but then quickly left the neighborhood. I drove out to the main road and there were no vehicles. I went back to the neighborhood and found that other neighbors had the same issue with this RIDD employee refusing to leave their porch, being rude, belligerent and ugly. I contacted the company but as of today have not heard back. The company was closed so I don’t understand why they have no way to contact a representative if they have RIDD employees working after hours. I see from previous reviews that this seems to be a continuing issue with this company

10 months ago

Reply from RIDD

Hi Yankeegal,

We are sorry to hear about this experience with our sales team. Our call center works 9-5 ET while our sales team works a bit later since they work until about 8pm at night to find more people in their homes. We will be sure to pass this along to the team that is in the Mt. Pleasant area to ensure that they are being respectful to all those that they come into contact with. Thank you for passing this along.

Jun. 12th, 2023

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Richard Dee Rincon, GA

Terrible company! Stay away. I let them service my property for a year. I still have all my original problems. Their salesmen are liars. My salesman gave me what he said was his personal phone number but when I called him the number was active but he did not answer and had no voicemail. He promised me no money would ever be taken from my account until after a service was performed. LIAR. They take your money every month whether they did a service or not. When their techs do come they look like they are doing professional work but actually do nothing. If they are actually using a chemical then it doesn't work. Then when they are done they actively send you messages asking for a tip. If you do not send one they ask again. I asked one of the techs about this. He said they are so poorly paid they need to do this for the extra income. Also you will never see the same tech twice. They get paid so poorly they do not stay with the company. In one whole year of service with them I never saw the same tech return. Always new people. There is no local office that you can talk to so you have to call Utah. They make appointments with you and then cancel or don't show up. You have to call them to reschedule. But they still take your money like clockwork. I called customer service in Utah and explained my concerns to the girl. She didn't care about anything I said. I asked to speak with someone hire than her she said I couldn't and the owners don't care about the day to day workings and that that was her job. I told her that I was hoping to not have to resort to writing bad reviews about them but she said to write what ever I wanted they didn't care. What kind of customer service is that! I can see from some of these reviews that I am not the only one having problems with this company BE FORWARNED, STAY AWAY

10 months ago

Reply from RIDD

Hi Richard Dee,

We wanted to review your account but were not able to find an exact match under 'Richard Dee'. We wanted to review the contract that you have to make sure it mentioned the billing cycle, along with what service and when that service will be provided. We can assure you that the owners do care about the day to day workings of their company but they do not take phone calls as they do not specialize in it, just like many other owners of companies. We hope we can resolve some of your issues going forward!

Jun. 7th, 2023

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Darin Hooks Fort Mill, SC

READ THE FINE PRINT. They’ll show up at all hours of day and night via segways with what sounds like a promising service. Under the impression I would pay quarterly for quarterly service, I took the chance by signing the contract in the dark on a rain covered tablet. Crazy, right? They will push these “free” re-services that you are actually paying for each month. If you are going to charge monthly, do the service monthly. This nonsense of paying for access to “re-service” is a farce. All told, after initial treatment, first month and cancellation that got more $$ out of me than if I had received no discounts at all. It’s like they want you to cancel. The value proposition is low here. Spend your hard earned money elsewhere.

11 months ago

Reply from RIDD

Hi Darin, after reviewing your account this is what we were able to find: we double checked your signed contract and it correctly outlines the monthly billing vs the quarterly service. We also were able to review the welcome call that was completed that states the billing frequency and service frequency. The contract and welcome call also reviews the cancelation fee if the contract is terminated before the agreed length. We want all of our customers to use our services and would never push them towards canceling. We do see that your account is canceled. We wish you the best of luck in your future endeavors!

May. 16th, 2023

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Curtis Poarch Palm Bay, FL

I like that they treat every other month and that they clean the webs/bugs around the house most of the time. I like that they treat for more bugs than other services that cost more.

11 months ago

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Chrissy P (Chrisseh) Jacksonville, FL

Terrible company, they lie to you constantly, and are not someone I would ever recommend. To expand; last year they showed up to pitch a sale at my door and provided false information regarding the contract. I was told it would be until the end of 2022, and I also signed this, however, this was false information. I was also advised that I would be charged for the months they came, and this was also false information. When I went to cancel in January of 2023, as we weren't sure if we would need the service this year, we were advised that there would be a $200+ cancellation fee. Obviously I've been paying monthly because I didn't have $200 just lying around on top of other expenses. Through the multiple times I've been on the phone with them, they had been ignorant and not understood what my issue was, and when, the one time we had a nest appear by the front door, they told me that it was "nothing to worry about," despite seeing the wasps flying in and out. Ultimately we had to take care of it ourselves, despite multiple people in our home having allergies.

11 months ago Edited January 10, 2024

Reply from RIDD

Chrissy, unfortunately, we are unable to pinpoint an account with the name of Chrissy P or Chrisseh. We would be happy to review your account further if you would like and if we can be sure that we are looking at the correct account. However, what we can say, is that any early cancelation fee and contract term and laid out in the contracts that our customers sign in an effort to be clear and concise with what it is expected. We hope this helps! Thank you.

May. 11th, 2023

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Patricia Palm Bay, FL

Every technician has been very nice. They explained what they were going to do and asked if I needed anything else done. I've never had a bad experience with Ridd.

11 months ago

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Travis Orlando, FL

I believe a chemical that is being used around my front Palm Tree is killing it.

3 months ago

Reply from RIDD

Hi Travis,

We are sorry to hear your palm tree is not in good shape. We can assure you that all of our products are pet, child, and landscape safe. In the service notification that is sent to you after each treatment, it details what product was used and the concentration of the product that was used. There is also additional information found about each product such as the label, safety, and data information, that is all public information online. Please let us know if we can do anything else! Thank you.

Jan. 8th, 2024

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Ronald Myrtle Beach, SC

The treatment on the inside of my home seems to help somewhat. I under that I must allow for time to fully take it’s course. The outside where it was treated for ants is a whole different story, and I'm totally dissatisfied.

7 months ago

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Natasha Yarbrough Melbourne, FL

They are very thorough in their sweep of the border of the house. They are very good about staying away from the butterfly garden so that area is free from harm. I wish they would give us a little more notice on when they are sending someone out. I get a days notice and no time frame so I need to figure out letting them into the backyard.

1 year ago

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Charlotte Palm Bay, FL

Original service was great all the techs were terrific. In the last six months quality of service has not been as good technician is always in a hurry and doesn't do a through job, skips some areas previously done. I have spiders for the first time in months, pool area is totally shipped.

1 year ago

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Mike Rockledge, FL

Ridd has done a wonderful job. My only complaint is : last year one of the gentlemen stratched my table while trying to sweep the top of the lanai. He was busy talking on the phone and didn't pay attention.

1 year ago

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Denna Melbourne, FL

Very happy with the service we receive. My husband was informed at our last service call that RIDD has something for moles in our yard. Can I please get some additional information? Thank you

1 year ago

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Russell Dull

For the first service, the service was fine. They came out, cleaned out the wasp nest from my soffit and spider webs and cocoons from inside my pool enclosure, and did a good job. After that, the service became bare minimum and I ended up with a wasp nest on my soffit for 4 months and they didn't come to my house for two months saying the service appointment was canceled even though I never talked to them. On top of that, THEY CHARGED ME FOR THE 2 MONTHS THEY DIDN'T EVEN SHOW UP. What's more, there is a $199 cancelation fee they don't tell you about upfront (They tell you it's in the contract when you try to cancel) that discourages you from canceling even though they are providing mediocre service.

2 years ago

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M Thomas Toccoa, GA

Great service and pest control, I will always use there services

2 months ago

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Amy Lynch Florence, SC

Great work! The technician was very thorough

7 months ago

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lindsay M Charlotte, NC

Spiders webs and red ants were treated successfully

7 months ago

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Jeremy

The prompt service and attention to detail.

7 months ago

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Hendrick McColl, SC

All the service was good, the guys were very professional

7 months ago

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Andrew Charlotte, NC

Talked into signing up at one price, found out a month later price was 4x the amount. Having issues cancelling service.

7 months ago

Reply from RIDD

Hi Andrew;

We want to review the contract on your account to ensure it was put together properly. We are just unable to pinpoint an account under the first name only. Please call us at 833-378-0537 so we can provide any further explanation that is helpful. Thank you.

Sep. 26th, 2023

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Phillip Myrtle Beach, SC

We’ve had no issues with bugs since treatment started

7 months ago

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Cassie Houston, TX

On time and courteous. Knowledgeable and helpful

7 months ago

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Dante

Professionalism, knowledgeable, respectful

7 months ago

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Erica Adkins Southport, NC

Great customer service! They would text me back and forth with any questions!

7 months ago

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B Seger Bolivia, NC

Very professional and didn't miss a spot!

7 months ago

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Robin Southport, NC

Love you. No more moles Thanks for all you do!

7 months ago

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Justina Red Springs, NC

Very respectful and thorough! Works and treats all pests

7 months ago

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Gracie McLarty Leland, NC

Haven't been serviced yet. Appointment postponed twice ina week. Monday is new date.

7 months ago

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Fred Florence, SC

A very congenial gentleman who did his best to answer our quedtions

7 months ago

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Craig Gillhaus Southport, NC

I find the company is very flexible and thorough in its service and scheduling.

7 months ago

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Judy Williams Myrtle Beach, SC

Very professional and polite. Addressed all my concerns.

7 months ago