Name: RIDD
Rating: 4.0

check_circle

Verified Customer

star star star star star

Timothy Jones Jacksonville, FL

The technicians are great. They are always on time and respectful of my home.

2 months ago

check_circle

Verified Customer

star star star star star

Greg Redwood

Very professional team. Outstanding work both inside and outside of my home.

2 months ago

check_circle

Verified Customer

star star star star star

Shaylyn Blythewood, SC

Haven’t had any issues and great customer support when things get hairy.

2 months ago

check_circle

Verified Customer

star star star star star

Natalie Bullock Columbia, SC

Professional and helpful. I would recommend this company to anyone.

2 months ago

check_circle

Verified Customer

star star star star star

Robert Daly

I like the fact that they explain everything they’re doing.

2 months ago

check_circle

Verified Customer

star star star star star

Chris Myrtle Beach, SC

They were able to get rid of the pests we kept seeing inside our house, along with removing wasps and spiders outside our home.

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

keely holland Murrells Inlet, SC

I’ve had to call to schedule almost every appointment. The company has missed several months because they do not have a regular schedule. I always get an excuse. The sales person lied about what was included in the contract originally, showing us things that were part of a higher tier as included in our package. Of course that was not honored and we were stuck with a lesser package and horrible service for a year.

7 months ago

Reply from RIDD

Hi Keely,

We apologize for the experience that you have had so far. Currently, we see you on the schedule for this Thursday, 9/28, for a full service. If there is anything you would like us to focus on during our visit, please let us know. Right now we see you on a Pest 6 subscription. The pest subscription includes defenses against many pests such as ants, spiders, crickets, silverfish, earwigs, and many more. Please let us know if we can provide any further explanation to help clear up any doubts! Thank you

Sep. 26th, 2023

check_circle

Verified Customer

star star star star star

Thomas O'Connor McColl, SC

I liked that they will come as many times as needed to fix an issue and are willing to go the extra mile for their customers satisfaction .

7 months ago

check_circle

Verified Customer

star star star star star

Zach Holmes Leland, NC

I like that when I contact Ridd, even if it's multiple times between their scheduled visits, they don't hesitate send a technician ASAP!

7 months ago

check_circle

Verified Customer

star star star star star

Normand Conway, SC

Nathan was thorough going around the exterior of the house and addressing the issues that we were having with fire ants.

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brett Miller China Grove, NC

Customer service and scheduling are horrible. I received my first service and never heard from anyone for 3 months. When I called I was told oops we forgot about you. Then despite what the sales rep and technician said, the lady at the office said I could not schedule on a weekend ever. By the way my first service was on a Saturday….. I am the General Manager of a service company. I understand customer service, scheduling, and dispatching. This is a terrible way to conduct business and not one with longevity.

7 months ago

Reply from RIDD

Hi Brett,

We apologize for this experience that you have had. This is not the type of service that we want to be complacent with. Yes, it is true that during the summer we sometimes have seasonal workers that work the weekends. Then, as the busy season of summer slows down, our regular service pros work the standard 9-5, Monday through Friday. If you ever need a later appointment, they will be able to stay out later and service a 5pm appointment if that helps. You also do not need to be home for service, unless the interior needs to be done or there are specific things that you would like to point out. We have you on the schedule for 9/29, please let us know if that will not work for your schedule!

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Jasmine McCray Houston, TX

Great customer service. Very personable and knowledgeable. Scheduling was a tad wonky for maybe 2 or 3 months, but we worked it out. Highly recommend!

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kelsey Red Springs, NC

We've had this service for a while now and if I'm being honest I feel like it's a rip off. We're still having an over abundance of bug activity. We're locked into a contract and can't do anything about with being dissatisfied. The price is too high for a service that doesn't work. We also feel like the sales guy laid it on really thick with the oh "a lot of your neighbors get treated on your street as well." They in fact do not. We are the only ones over here signed up for it and I can see why. Do not recommend this service.

7 months ago

Reply from RIDD

Hi Kelsey,

We are sorry to hear about this experience. We will be sure to share this feedback with our sales team. You have access to free reservices whenever you need them! Please give us a call at 833-378-0537 so that we can schedule an appointment to try and help with you bug activity. Feel free to give us specifics when you call so that we can note your account. We hope to hear from you soon!

Sep. 21st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Kyle Balunas Red Springs, NC

RIDD was great at first, polite, knowledgeable and punctual. but they come to spray and les than 30 days later i see bugs in my home so i call for them to come out and spray and with in no time i have spiders and cockroaches again. my honest opinion is that they aren’t really spraying, they are pretending they are but really not. but they want my $55 every month. so i stopped paying. i’m not happy with service or results, nor would i recommend to anyone.

7 months ago

Reply from RIDD

Hi Kyle,

When pest control services are started on a home, it is common to see increased pest activity at first as the pests are stirred up from where they were before. This is so that we can drive them out and away from your home. We can see on your account that you only have had a few services. Pest control can be a process; we strive to take a custom approach to each home. If we are able to take care of the balance on your account, we are more than willing to come back out and continue treating your home.

Sep. 21st, 2023

check_circle

Verified Customer

star star star_border star_border star_border

J Adams Charlotte, NC

Confused at the moment. Thought my 2nd treatment was scheduled for the beginning of Sept. Customer portal says one thing, contract says something different?? Waiting to see what happens in October, before I make a phone call.

7 months ago

Reply from RIDD

We would be more than happy to provide any explanation that is needed. We tried searching for an account under 'J Adams' and were unable to pinpoint an account. Please give us a call at 833-378-0537 if we can provide any clarity to your situation. Thank you

Sep. 21st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Shane Bushman

Purchased plan in May of this year and receive first service who did a good job other than address my main issue which was wasp nests high on eve of roof. Second attempt better took care of it but left 1 they said they couldn’t reach. Though was promised by sales person they could reach all of them. It is now mid Sept and have not had a return visit nor has my neighbor next door who also started around the same time. Texted salesman and got no response. Wil be looking to cancel and get refunded my money.

7 months ago

Reply from RIDD

Hi Shane,

We want to review your account to investigate this matter further. Unfortunately, we are unable to locate an account under 'Shane Bushman'; we understand that the account can be under a different name. Please give us a call at 833-378-0537 so that we can review your account. Thank you.

Sep. 21st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Ken Delson Charlotte, NC

Why am I paying $29 a month for a termite Bond when I haven't even seen a single document indicating that I have a termite bond with ridge. Furthermore, all you have done is put those green containers into the ground around my house. I see no indication of any further work or any written guarantee that I will be termite free for the forthcoming year. Frankly, I think your company is a complete scam.

7 months ago

Reply from RIDD

Hi Ken,

We just emailed over all the documentation again to the email that we have listed on file. Please review it and let us know if you have any questions! The documentation outlines what would happen if you have termites now that the stations have been installed around your home. The stations create a barrier that will protect your home if termites try to invade the property. We hope this helps!

Sep. 21st, 2023

check_circle

Verified Customer

star star star star star

Tim Loris, SC

Ridd has been great the sale person did a great job explaining everything, and the technician did a great job inside the house and outside.

7 months ago

check_circle

Verified Customer

star star star star star

Asa Gower Ocean Isle Beach, NC

Technician Nathan has serviced my home twice and done an excellent job! Very through and explains what he did with possible outcome.

7 months ago

check_circle

Verified Customer

star star star star star

Sara Myrtle Beach, SC

Loved my first service! Marquise was extremely helpful, professional and friendly. Already seeing results and less bugs.

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Derek Davis Charlotte, NC

Don’t waste your money. After a year of poor service I wouldn’t recommend RIDD. Their products seem to work great. However, they don’t work if they never show up for service. I would love to keep their service due to the results when they show up. But I’m tired of having to call and find out why they haven’t shown up in months. They don’t hesitate to bill me though!

7 months ago

Reply from RIDD

Hi Derek,

We are happy to hear that our products work well. However, we apologize for being late on your service. We strive to provide prompt and excellent service on a continual basis. We currently have you on the schedule for Tuesday, 9/26 for a full service. If that day does not work well for you please don't hesitate to call us at 833-378-0537.

Sep. 21st, 2023

check_circle

Verified Customer

star star star star star

Ellie Spencer Houston, TX

All the technicians are very professional and polite. Always ask if there were trouble areas and if the last service fulfilled my expectations!

7 months ago

check_circle

Verified Customer

star star star star star

Gayle

5 i have alot of spiders and webs and the palmeto roaches outside around the house after you treat they seem to be less. Are you treating for them. All is good

9 months ago

check_circle

Verified Customer

star star star star_border star_border

Simona Perego Spring Hill, FL

I signed up for service from a solicitation at my home. They promised a lot but didn’t quite deliver. The staff is friendly and thorough when I’m home. However, they service my home most often when I’m at work and those services don’t seem to do much for pest control either inside or outside my home.

9 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Jessica Palm Bay, FL

Not thrilled with this company, they give a good speech but don't follow through with promises. I have had 2 services rescheduled with interestingly enough, the reason being a personal emergency. The first time I felt for the individual and hoped all was OK, but then getting a second one with the same reason leaves me to think that this is the excuse the company uses. Not very ethical to lie to your customers. In addition, I've had to do retreats and that is a hassle to get someone back out here. I will not be continuing my service with Ridd.

9 months ago

Reply from RIDD

Hi Jessica,

Thank you for leaving this review. We can assure you that we do everything we can to make sure a route is completed when a customer is notified that we are coming to service their home. With the amount of service professionals that we have, various issues do arrive and we try to be sensitive to their well being as well as our customers. We hope that we can do better in meeting the expectations that we have set for ourselves and your service! Please call us at 833-378-0537 if we need to schedule another reservice or if we can help you with anything else. Thank you!

Jul. 7th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Steve Vail Riverview, FL

Never met the technician, I never know when they come, my money just keeps getting drawn from my account and even know I've had a couple different conversations with customer service, they dates off when the come are not communicated and are sporadic at best. They have treated the inside one time out of the 2 years I've had them because of the lack of communication. Thank you for this text review, it reminded me to cancel service asap

9 months ago

Reply from RIDD

Hi Steve; we are sorry to hear this. We do send out a text and email the day before any appointment is scheduled so that you can always request the interior or ask for a different day. Or you can always call us at 833-378-0537 to schedule an appointment that will fit your schedule the best! We hope we can remedy our shortcomings with your service and hope to hear from you soon. Thank you!

Jul. 7th, 2023

check_circle

Verified Customer

star star star star star

Dana Palm Bay, FL

Love them!! When we had palmetto bugs and spiders, they sprayed and now they’re gone. Great prices and all the people that came out to spray are easy to talk to!!

9 months ago

check_circle

Verified Customer

star star star star star

Hitt Palm Bay, FL

11 months ago

check_circle

Verified Customer

star star star star star

Eckert Kissimmee, FL

Reliable and get the job done! Technicians are always on time and notify of pending arrival to ensure my pets are secured. Customer service friendly and helpful.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Angie Klusek Merritt Island, FL

you cannot seem to get rid of the fire ants in my driveway. they never go away. I am HIGHLY allergic, with anaphylaxis reaction. I have informed your office and every tech to be sure. and every time within 2 days they are back. my previous company ALWAYS got rid of them. I wanted to cancel the contract do to you not providing the services promised. I was treated rudely. I will not be renewing my contract

11 months ago

Reply from RIDD

Hi Angie,

We are sorry to hear about the condition that you have with regards to ants and that we have not been able to get rid of them. Please give us a call at 833-378-0537 so that we can come back out for a free reservice until we can make sure the issue is taken care of.

Jun. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Rigual Kissimmee, FL

I will rate 4 stars I believe all companies need to work in many areas. My experience had been a good one. Good service and the tec that comes out very educated and professional.

11 months ago

star star star star star

Lynn Burgess Winter Haven, FL

I had Glen come in today out of the Tampa office and I was truly impressed! He got every nook and cranny and was more thorough than other exterminators I've had. Really friendly, nice guy. I highly recommend Ridd, ask for Glen!😊

7 months ago

check_circle

Verified Customer

star star star star star

Gracie Asheboro, NC

This company is responsive and pays attention to detail.

2 months ago

check_circle

Verified Customer

star star star star star

Rachel Hayduk Hephzibah, GA

Always prompt and professional and scheduling is easy!

2 months ago

check_circle

Verified Customer

star star star star star

Emily Jimenez-Yarbrough Atlanta, GA

Ridd has good customer service & keeps our home pest free!

2 months ago

check_circle

Verified Customer

star star star star star

Robert Wing Grovetown, GA

The service is affordable and effective.

2 months ago

check_circle

Verified Customer

star star star star star

Rebecca

Great company always on time and always quick and efficient

2 months ago

check_circle

Verified Customer

star star star star star

Charlie Carson Columbia, SC

Knew the morning they were coming. Did what was asked.

2 months ago

check_circle

Verified Customer

star star star star star

Monica Sumter, SC

Ants are gone in our backyard since starting with Ridd

2 months ago

check_circle

Verified Customer

star star star star star

Dong Hammer

On time, consistent service, really can't ask for better.

2 months ago

check_circle

Verified Customer

star star star star star

Christine Columbia, SC

He was polite and professional. He did a good job.

2 months ago

check_circle

Verified Customer

star star star star star

Holly Raymond Sumter, SC

Great company! Technicians are very helpful and efficient.

2 months ago

check_circle

Verified Customer

star star star star star

Lorraine

Very professional. I love the job that you guys do

2 months ago

check_circle

Verified Customer

star star star star star

Latrice Love Columbia, SC

Service is good but the price is higher than preferred.

2 months ago

check_circle

Verified Customer

star star star star star

Dan Hanley Sumter, SC

Always in time. Good product. Good customer service

2 months ago

check_circle

Verified Customer

star star star star star

Laura Ricker Orlando, FL

Tech has always been courteous and professional

2 months ago

check_circle

Verified Customer

star star star star star

Danny Clifton, VA

Liked how they offered the inside of me garage

2 months ago

check_circle

Verified Customer

star star star star star

Carol Atlanta, GA

I like that they are quick working and very friendly

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Aaron Hassell GA

I was told when I was being sold the service that it would include mosquito treatment and it did not.

2 months ago

Reply from RIDD

Hi Aaron,

We apologize for any miscommunication that was had. We have reviewed your account and can see that the subscription that was signed up for was the Pest 4 service. Unfortunately, mosquitoes are a separate service that would incur another charge. We are happy to add this extra service if you would like. If not, the Pest 4 subscription will remain as is.

Feb. 15th, 2024

check_circle

Verified Customer

star star star star star

Cynthia Grovetown, GA

Always on time .always friendly and on task.

2 months ago