Name: Critter Control
Rating: 3.8

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Verified Customer

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Darwin Williamstown, NJ

The service they were contracted for what not completed and I have not received any follow up. It was disappointing. It is because there is miscommunicated with critter control regarding the provision of services.

1 year ago

Reply from Critter Control

Hi Darwin, we would love to look into this for you. Can you please email us at [email protected], so we can be of further assistance? Thank you!

Jul. 12th, 2021

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Tom Cothran Plainfield, IL

I have no problems with the tech. that comes out every month. It's I don't need it every month. Maybe every 3 months. I don't like the fact that they signed me up for a whole years worth of treatment. I would like to cancel if possible.

1 year ago

Reply from Critter Control

Hi Tom! Thank you for reaching out to us. Our manager Francisco has closed your account with us.

Jul. 13th, 2021

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Betsy Bierbaum Fort Wayne, IN

Wrong treatment was done, they left box open for my dog and children to get exposed to, no change with the voles, still opening holes up that we covered and opening more holes, we asked for a refund and now we can't get Kristie to call us back left 3 messages all different ways and still waiting to hear back from her.

1 year ago

Reply from Critter Control

Hi Betsy, it seems your account with us may be under a different name. Can you please email us at [email protected] with your name and service address, so we could be of further assistance? Thank you

Jul. 9th, 2021

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Claire Sulewski Whiting, NJ

My critters don't seem to be around. There's no hole digging and sinking lawn. especially by my air conditioner.

1 year ago

Reply from Critter Control

We are so happy to hear this! Thank you for your review!

Jul. 9th, 2021

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Ernest Powell Capitol Heights, MD

Excellent service and follow up. Hard to nail down an exact time for service. Window of expected service often exceeds 4 hours.

1 year ago

Reply from Critter Control

Thank you for your feedback. I will pass this message along to our manager so, we can make scheduling easier for you.

Jul. 12th, 2021

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Johnson

I asked for a callback to check the spikes installed around our solar panels. Our neighbors report pigeons were still getting underneath. I was assured it would happen, but as of July 6, it has not!

1 year ago Edited September 14, 2021

Reply from Critter Control

Johnson, I am sorry to hear this. Please contact us at [email protected] with your full name and service address, so we could be of further assistance. Thank you!

Jul. 9th, 2021

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Lathesha Brown Virginia Beach, VA

Had great customer service and I haven't had any problems with rodents in my atttic since they have been coming

1 year ago

Reply from Critter Control

Thank you so much for your review!

Jul. 12th, 2021

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M. Wagner Tomball, TX

Always considerate of my time by calling to check when - day and time I would like them to come out.

1 year ago

Reply from Critter Control

Thank you! We understand how important it is to communicate with our customers.

Jul. 12th, 2021

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Anonymous Surprise, AZ

I like the service that is provided, but have had trouble getting ahold of people in the past, and the cost is higher than I would like.

1 year ago

Reply from Critter Control

Thank you so much for your feedback. I will pass this message along to management as we always want to be available to our customers.

Jul. 12th, 2021

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Robert Hirasuna Santa Fe, NM

The employees do a great job of getting the rodents under control. However, it often takes days for someone from the main office to return our calls.

1 year ago

Reply from Critter Control

Thank you so much for your review. I have shared this with management, so we can ensure excellent customer service.

Jul. 12th, 2021

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Frank Streator, IL

Very confused between what they said they were going to do and what they actually did. I would have liked a little more information. They don’t work on weekends.

1 year ago

Reply from Critter Control

Frank, I am so sorry for the lack of communication throughout your experience with us. I will share this information with management as we always strive to improve our services.

Jul. 7th, 2021

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Kevin M Gerding Livonia, MI

I still have recurring issues from the work done at my home. The presence of animals in roof, and birds in chimney remains the same.

1 year ago

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Laura Jeanne Civick Cedar Creek, TX

The folks at Critter Control have saved my house from invading raccoons several times over the past few years!

1 year ago

Reply from Critter Control

We are so happy to hear we are keeping your property safe from raccoons!

Jul. 7th, 2021

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Mackenzie Dyer Birmingham, AL

Spent a lot of money ($3k) to have them secure our roof from squirrels but the squirrels keep chewing in and they aren't coming back to fix it even though it's only been two months and they insured it for a year. Very hard to get in touch with anyone who can help.

1 year ago

Reply from Critter Control

Mackenzie, we would love to resolve this for you. Our manager, Joe, has left you a message. Please feel free to give him a call back, so we can schedule with you. Thank you!

Jul. 9th, 2021

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Marla Phoenix, AZ

Took care of my problem that took several visits and so far no reoccurrence. Also consistent monthly service.

1 year ago

Reply from Critter Control

Thank you so much! We are so happy to hear you are satisfied with your services.

Jul. 7th, 2021

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MOHAMMED GHAZALI Fort Wayne, IN

Used their services for bat exclusion. It took multiple visits to accomplish the job. However, the staff is very courteous and professional.

1 year ago

Reply from Critter Control

Thank you for your review! We appreciate your feedback. Every job takes a different amount of time to complete as each is unique, and we are so happy we were able to assist you!

Jul. 7th, 2021

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Nancy Peacock Nashville, TN

I have unfinished work at my home but I can't get anyone to answer the phone at the call center. They said they would be back to resected my shutters and place a screen behind them to keep bats from returning but I have heard nothing

1 year ago

Reply from Critter Control

Nancy, thank you so much for bringing this to our attention. We will be there tomorrow around 10AM to have this corrected for you! Thank you!

Jul. 12th, 2021

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Pat Henry Stone Mountain, GA

They mean what they say and came back when I needed them without any problem after they finished the work.

1 year ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Sally Mazur Franklin, MI

They did say that the fee was $550 to come out for 5 days to try to catch an animal that burrowed under our cement siding. However after not catching anything they left with their traps and left the hole the way it was. Be sure to clarify your understanding of their job.

1 year ago

Reply from Critter Control

Thank you for your feedback Sally. I apologize for any miscommunication.

Jul. 9th, 2021

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Donna Dobson Baltimore, MD

After the initial action was taken and the issue was not redd as loved they came back and resolved it!

1 year ago

Reply from Critter Control

Thank you so much for choosing Critter Control!

Jul. 7th, 2021

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ED GANTENBEIN Winnebago, IL

I thought the spraying was effective however I thought the price of the fence was expensive considering it was only the installation.

1 year ago

Reply from Critter Control

Thank you so much for your feedback. We greatly appreciate your review.

Jul. 7th, 2021

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Eve K Searle Pearce, AZ

Firstly, I have no more pest problems, and sec ondly, the guys are efficient, polite, and know their job

1 year ago

Reply from Critter Control

Thank you, Eve!

Jul. 7th, 2021

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Jan Schultz Poolesville, MD

AJ is always courteous and very thorough. He explains what he has found, and how he treated the issue

1 year ago

Reply from Critter Control

Thank you! We are so happy to hear AJ provides excellent service as we always strive to provide the best customer service possible.

Jul. 7th, 2021

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Verified Customer

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Jim Byerlotzer Austin, TX

The servicemen are always very professional and motivated to mitigate your insect and critter problems.

1 year ago

Reply from Critter Control

Thank you so much! We are happy to help!

Jul. 7th, 2021

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Joan Crawford Fort Collins, CO

My technician Spender is the best!!! He is professional and responsive and understands my concerns.

1 year ago

Reply from Critter Control

Thank you for your kind review! We are so happy to hear this!

Jul. 7th, 2021

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Joan Schoor Saint Louis, MO

Much improved in recent months. Carl has done a great job keeping me informed and getting rid of 10 moles from our property

1 year ago

Reply from Critter Control

We are so happy to hear that Carl is doing a great job ridding your yard of moles. Thank you!

Jul. 7th, 2021

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Kathleen Lascols Pasadena, MD

I find the service to be efficient and effective Britney is always available to answer my questions and concerns

1 year ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Debbie Frederick Spring Valley, CA

I had an appt set for an estimate for bat removal. I rec'd a call in the morning from Kelly that she would be at my home between the 2 to 4 window that was set as my appt time. She never showed up and at 4:30 I called the company to find out what happened and why the NO SHOW. I was told I would rec a call back that evening and that did not happen. I called this morning to speak to a supervisor and I was told Kelly or her supervisor, Parker, would return my call in the afternoon when I would be home. Once again, no phone call. This is the worst customer service I have experienced in my 72 years. I would suggest you don't waste your time and locate other companies that want your business.

9 months ago

Reply from Critter Control

Thank you for your review. I apologize for the lack of communication as we certainly understand how crucial it is especially when dealing with wildlife. I have shared your review with management as we would love an opportunity to turn your experience around.

Aug. 22nd, 2022

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Elizabeth Barnes Portland, OR

Contacted Critter Control to deal with squirrels in attic and moles in yard. Below is a timeline of interaction. It's been a month since I signed the contract and paid money. Still have squirrels in my attic destroying who knows what up there and Critter Control has done NOTHING to even look at the mole situation in my yard. July 11 - Contacted Critter Control about squirrels in attic and moles in yard July 11 - Cody came by to evaluate and pitch Critter Control services July 11 - Signed contract. Was told technician would be at my house on July 13 July 13 - Technician was a No Show and I had to contact Critter Control to find out what was going on. Was told they had a staff shortage and couldn't come until the following week. Explained I need someone urgent July 18 - Technician came to set traps outside. Not sure why this method works because my backyard is Forest Park (the country's largest urban forest reserves). There are LOTS of squirrels outside July 19-21 - Technician checked traps, found no activity July 22 - Technician checked traps, moved traps to the attic. Put bait, but did not set traps to catch July 26 - Technician armed traps in attic and said he would be back in a few days to check traps July 27 - Aug 3 - No tech came to check traps, no communication from Critter Control Aug 3 - Sent text to Critter Control to ask why no one has come by to check traps. Aug 3 - Critter Control called me and offered to refund money or give Critter Control one more chance. We decided to give Critter Control one more chance. Aug 3 - Technician came to check traps, no activity - but I'm still hearing the squirrels Aug 3 - Technician texted me to ask if he could come on Aug 4 to check traps in the attic. I immediately responded with a confirmation that we would be home and to come check the traps Aug 4 - Technician was a no show and no communication from Critter Control Aug 4 - Texted Critter Control to ask why no one showed up and didn't communicate they were not coming over. Aug 4 - Critter Control called me and assured me they would make things right. New strategy was to seal all holes but 1 or 2 and set up a 1 way trap at the open holes. Also set up traps. They said they would be out early the following week to do work. Aug 8-10 - Critter Control no show and no communication Aug 10 - Texted Critter Control and asked why no one has come out or communicated with me Aug 11 - Critter Control texted and said the technician pulled the traps and sealed 2 dormers. We have been home every day but one day and no one has been here nor have we let anyone in the house to retrieve the traps they set in the attic. No one has been around our house to do any work. So either the technician's notes are for the wrong house or someone is lying. At no time has ANYONE from Critter Control looked into, evaluated, done any services for the mole issue we have and for which I signed a contract. I would not recommend this company since they unreliable, not effective (after a month of traps I still have squirrel activity in my attic), at times unresponsive, and will sell services where they don't actually do any work (no work has been done to catch any moles).

9 months ago

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Jonita Dixon Benicia, CA

Initial inspection is impeccable, I had Brianna and Matt who were exceptional. Management and other commitment leave little to be desired. I purchased exclusion work with a monthly subscription service. There have been numerous mishaps from the beginning. You will be required to maintain a monthly fee regardless of the initial setup. Getting someone to "prescedule" at least 24 hours in advance seems to be a struggle. So unless you're a client that will always have someone home for the last minute service calls, this may not be for you. Still having rodent problem with zero success. District manager promised a follow up and I have yet to receive his call or quote with proposed next steps to resolution. All of this within my first 60 days on contract. Buyer beware.

1 year ago

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Zaida Frisancho Carrollton, TX

Richard was very professional with the inspection. He explained step by step what needs to be done to solve the problem that I have in the attic with rodents. I would recommend him to anybody. Thank you Richard!!

1 year ago

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M. Nielsen South Bend, IN

We had a raccoon issue in our attic and couldn't figure out where they were coming in, we called Critter control they came right out and showed me all the places where they could enter and set traps needless to say we have no more raccoons in the attic thank you very much!

1 year ago

Reply from Critter Control

Thank you! We are so happy we were able to assist with the raccoon issue!

Oct. 25th, 2022

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Jmarsh Macomb, MI

1 year ago

Reply from Critter Control

We're so happy we could help! Thank you for sharing your feedback.

Jul. 28th, 2021

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Avery Glen Apartments Decatur, GA

The company's representatives/technicians have been responsive, quick, and efficient.

1 year ago

Reply from Critter Control

We're so happy we could help protect your property! Thank you for choosing Critter Control.

Aug. 5th, 2021

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Roberta Medico El Cajon, CA

Worse not better, they informed me that it would be more active in the beginning but it's been almost a year and it's worse! I feel I have wasted a great deal of money I'm not happy.

1 year ago

Reply from Critter Control

Hi Roberta, Thank you for bringing this to our attention. We take concerns like this very seriously. Can you please email us at [email protected] with the full name on the account and phone number? I would like to make this right for you.

Aug. 5th, 2021

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Bob Venker Saint Peters, MO

I paid $600 to trap rabbits. They caught a cat, an opossum and a raccoon, but no rabbits. As soon as they took their traps, the rabbits were back. Nice people and responsive, but I wasted $600.

1 year ago

Reply from Critter Control

Thank you for your feedback.

Sep. 1st, 2021

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A Phoenix, AZ

The service was never completed. We paid an exorbitant amount of money to have something that has not been provided to us. We’ve had multiple people come and the job is not done.

1 year ago

Reply from Critter Control

Hi A, Thank you for bringing this to our attention. I would like to help ensure that your home is safe and protected however I am unable to locate your account without your full name. Can you please email us at [email protected] with your full name and phone number?

Jul. 22nd, 2021

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Annalisa San Marcos, CA

I have no idea what's going on with my account and when they come to check or if I have any "maintenance" is really happening.

1 year ago

Reply from Critter Control

Hi Annalisa, I would love to look into this for you. Can you please email me at [email protected] with more details and the full name on the account?

Jul. 22nd, 2021

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Arthur Posner Tucson, AZ

Very competent and effective On time and generates a complete report of findings

1 year ago

Reply from Critter Control

Thanks Arthur! We appreciate you sharing your feedback.

Jul. 22nd, 2021

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Rebecca Sutter Santa Fe, NM

Nathan calls before coming to the house to see if we have any issues he needs to know about.

1 year ago

Reply from Critter Control

Thank you! We strive for open communication and full transparency with all our customers. We appreciate you taking the time to leave us a review!

Jul. 20th, 2021

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Tandra Harvey, IL

The service provided is a little costly and the problem is still there. Their customer service is very responsive.

1 year ago

Reply from Critter Control

Thank you for your feedback! If there is anything we can improve upon, please let us know at [email protected]

Jul. 16th, 2021

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Anonymous Austin, TX

Service people did a good job and their support team has been polite and efficient.

1 year ago

Reply from Critter Control

Thank you so much!

Jul. 16th, 2021

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Clarence Farmington, MI

I like that Critter Control is a local company and they were able to take care of the problem they came to fix.

1 year ago

Reply from Critter Control

Thank you Clarence! If there is anything we can improve upon, please let us know at [email protected]

Jul. 16th, 2021

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Kay Virginia Beach, VA

We were having problems in the attic and the service with critter control has been great.

1 year ago

Reply from Critter Control

Thank you so much for your feedback Kay!

Jul. 16th, 2021

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Jill Englewood, CO

They didn't do the work properly. They left a huge opening for the rabbits under the patio. I paid so much for absolutely nothing!! Do not use this company. They ignore you when you try to contact them.

1 year ago

Reply from Critter Control

Jill, I appreciate you sharing your feedback. Your concerns are very important to us and I would love to make this right. Without your last name I am unable to locate your account. Can you please email us at [email protected] with your full name and phone number?

Jul. 22nd, 2021

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Kate Clark Austin, TX

Dependable and pleasant employees, Kaleb, for example, who know what they're doing.

1 year ago

Reply from Critter Control

Thank you! We value our amazing customers and employees. We're so happy we could help and I'll be sure to pass this information onto Kaleb.

Jul. 19th, 2021

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Kimberly Williams Glenn Dale, MD

The are friendly and timely. I had snakes in my backyard and they were able to come give me a quote in 2 days.

1 year ago

Reply from Critter Control

Thank you for your review Kimberly! We are so happy we could help. If you have any comments, questions or suggestions on how we may be able to improve, please email us at [email protected]

Jul. 19th, 2021

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None Fairfax, VA

No communication regarding lack of monthly maintenance until I called in and was told they're short of staff to cover all areas!! I'm canceling this service.

1 year ago

Reply from Critter Control

I am sorry to hear that this was your experience with us. I appreciate your patience while we recover from the post pandemic staffing shortages. If you have any further comments, concerns or suggestions, please email us at [email protected] Your input is valuable to us.

Jul. 22nd, 2021

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Petia Topalova Washington, DC

reliable service, responsive if there are emergencies or new issues arise (e.g. snakes)

1 year ago

Reply from Critter Control

We're so happy to hear that! Thank you Petia.

Jul. 16th, 2021

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Sam Jackson, NJ

The come by once a month, I caught them many times just clocking in and not even doing their job. Besides the traps and other stuff they put around don't really do the job

1 year ago

Reply from Critter Control

Sam, thank you so much for your feedback. Your experience is not typical of the standards we set for our services, and we would love to make sure you are receiving quality service. Please feel free to email us at [email protected] with your full name and service address, so we can be of further assistance. Thank you!

Aug. 23rd, 2021