Name: Critter Control
Rating: 3.8

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Verified Customer

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Dan cavanagh Tucson, AZ

Haven't heard from anyone lately. Still getting new holes, but fewer.

1 year ago

Reply from Critter Control

Hi Dan, Thank you for bringing this to our attention. We strive for open and consistent communication. To ensure I am looking at the correct account, can you please email us at [email protected] with your phone number and address?

Jul. 22nd, 2021

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Dion Newhouse Albuquerque, NM

We still have ants, ticks and spiders while on a continuing contract. Not happy with the results.

1 year ago

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Jerry Moser Saint Louis, MO

I contracted them for mole control, and I still have a major mole problem.

1 year ago

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Lewis Forero Elgin, IL

Bugs are taking over. Not sure how long the bug spray was supposed to last.

1 year ago

Reply from Critter Control

Hi Lewis, it looks like you cancelled your service with us in May. Your service with us was for voles. Is it possible you confused us with another company? Thank you!

Aug. 23rd, 2021

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Donna Hernandez Spring Valley, CA

Courteous receive a call when they are coming

1 year ago

Reply from Critter Control

Thank you Donna! If there was any way we could have improved your experience, please let us know at [email protected]

Jul. 21st, 2021

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D Walled Lake, MI

Felt like I was overcharged and not taken care of more like taken advantage of

1 year ago

Reply from Critter Control

Hi D, I appreciate you taking the time to share your experience with us. I'm sorry that this has been your experience with us. Please email us at [email protected] if there is anything we can do to make this right.

Jul. 20th, 2021

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Verified Customer

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Lynn Roth Taylor Norfolk, VA

They come when you need them the most!! Very professional.

1 year ago

Reply from Critter Control

Thank you Lynn! If you have an thoughts or suggestions on how we may be able to improve our services, please let us know at [email protected]

Jul. 22nd, 2021

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STEVEN JONES Marion, AR

Service was decent. The price was high.

1 year ago

Reply from Critter Control

Thank you for sharing your experience with us Steven! If you have any other questions, concerns or comment please email us at [email protected]

Jul. 19th, 2021

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Tonya Chandler, AZ

They were very nice but they charged $1400 and did not take care of my problem.

1 year ago

Reply from Critter Control

Hi Tonya, Thank you for bringing this to our attention. I would like to make things right. Can you please email me at [email protected] with the full name on your account so we can evaluate?

Jul. 22nd, 2021

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Elizabeth Olton Albuquerque, NM

Organized and very well informed employees

1 year ago

Reply from Critter Control

Thank you Elizabeth! If you have any questions, concerns or comments on how we may improve our services please email us at [email protected] We would love to hear your feedback!

Jul. 19th, 2021

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Calvin Montgomery, AL

I can never get in touch with anyone and they never reach out. I will never use them again.

1 year ago

Reply from Critter Control

Calvin, please contact us at [email protected] with your full name and service address, so we could be of further assistance. Thank you!

Jul. 9th, 2021

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Casaundra Las Vegas, NV

Appalling when it comes to my house. They didn’t get rid of a single rat. Nobody answers the phone.

1 year ago

Reply from Critter Control

Hi there, can you please contact us at [email protected] with your full name and service address, so we can be of further assistance. Thank you!

Jul. 12th, 2021

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Tanya Nurkiewicz Denver, CO

Punctual for service appoint. Never called back or provided the promised feedback or solution.

1 year ago

Reply from Critter Control

Tanya, I apologize for the lack of communication. I see Diane spoke with you on Thursday to have this straightened out. Thank you for bringing this to our attention.

Jul. 12th, 2021

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Camille Davis Goodyear, AZ

Signed up for service not needed and way overpriced.never responds to email communication about service.

1 year ago

Reply from Critter Control

Camille, thank you for bringing this to our attention. I am unable to locate your account with us. Can you please email us at [email protected] with your name and address, so we could be of further assistance? Thank you!

Jul. 12th, 2021

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Kathye Allen Houston, TX

Things are getting better. Not as many mice

1 year ago

Reply from Critter Control

We are happy to hear this!

Jul. 12th, 2021

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Roger Muncy Bolingbrook, IL

Did not appreciate being charged twice for the first month's service.

1 year ago

Reply from Critter Control

Roger, we took a look into your account for you. The initial fee was for the installation of the bait stations on your property and the monthly service was the fee for the rodenticide. Please feel free to email us at [email protected] for further information. Thank you!

Jul. 13th, 2021

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Amber San Diego, CA

They were friendly and easy to work with. They provided us with what we needed to get rid of our critters.

1 year ago

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Lewis Simon Chesapeake, VA

Technician did not perform complete service based on what was sold to me by the dales rep. Poor communication

1 year ago

Reply from Critter Control

Lewis, I am sorry your experience with us was not satisfactory. I hope you are satisfied with Thomas's resolution and that we can make things right for you in the future should an animal issue arise. Thank you!

Jul. 9th, 2021

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R. McDonald Livonia, MI

Show up on time. Decent service for a reasonable price.

1 year ago

Reply from Critter Control

Thank you so much for your review.

Jul. 7th, 2021

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Tom Panico Hayward, CA

Poor Service. Lack of communication. No Follow Through. Lies and contradicting statements made by their employees.

1 year ago

Reply from Critter Control

Thank you so much for your feedback. I apologize for the unsatisfactory experience you had with us. Unfortunately, Jacob is no longer with the company. Our manager, Justin, has provided you with his email and phone number should you need any assistance in the future.

Jul. 8th, 2021

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Carolyn Lee Birmingham, AL

Have texted the local manager twice and left message for regional manager. Neither has replied.

1 year ago

Reply from Critter Control

Carolyn, I am so sorry to hear this. Can you please email us at [email protected] with your name and address, so we could be of further assistance?

Jul. 7th, 2021

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Diane D. Hurd Clifton, VA

I have called twice and still waiting for someone to call me back.

1 year ago

Reply from Critter Control

Thank you for bringing this to our attention. It is great to hear that Megan was able to address all of your concerns yesterday.

Jul. 8th, 2021

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JULIA PEHLIVAN Howell, NJ

Staff is GREAT!! That's where it ends. Could not remedy my mole issues. Cancelled contract!!

1 year ago

Reply from Critter Control

Thank you so much for your feedback, Julia!

Jul. 7th, 2021

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Dephany Parks Birmingham, AL

Service was amazing, on time prompt service amazing results will recommend them to any one...

9 months ago Edited August 17, 2022

Reply from Critter Control

Thank you for your review. We greatly appreciate it!

Aug. 22nd, 2022

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Barbara Todd Ballwin, MO

Haven't seen that good of results. Still are having problems with mice.

1 year ago

Reply from Critter Control

Hi Barbara, Thank you for bringing this to our attention. I am here to be a resource for you and have connected with the manager. He will be reaching out to you shortly to discuss how we may be of better service to you and your property.

Aug. 5th, 2021

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Chris Wickersham Sparks, NV

I had to supply a paint brush and touch-up paint. Very expensive.

1 year ago

Reply from Critter Control

Thank you for your feedback! We strive to provide the highest quality service at the most competitive prices.

Jul. 22nd, 2021

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Deepa Houston, TX

Over sold the services and salesman never responded to calls later on.

1 year ago

Reply from Critter Control

Hi Deepa, I am sorry to hear that you haven't had an awesome experience with us. We strive for transparent communication and only offering services that our customers need at the time. I would love to make things right. Can you please email us at [email protected] with the full name on the account and your phone number?

Jul. 22nd, 2021

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Mary Klemp Black Hawk, CO

The invoice system is not accurate and the Georgia office will not get back to me

1 year ago

Reply from Critter Control

Hi Mary, Thank you for sharing your feedback. I am so sorry to hear your experience with us has been less than awesome. I am having trouble locating your account. Can you please email us at [email protected] so we can resolve this for you?

Jul. 19th, 2021

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Ton Huss Saint Louis, MO

Good workers but scheduling and pricing were not good

1 year ago

Reply from Critter Control

Thank you for your review Ton. Your feedback is very important to us and we welcome you to share your suggestions with us at [email protected]

Jul. 22nd, 2021

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M Roth Tucson, AZ

They trapped only one rock squirrel and it was $798. The squirrels are still there!

1 year ago

Reply from Critter Control

We would love to be of further assistance. Please email us at [email protected] with your full name and service address, so we can look into this for you. Thank you!

Jul. 12th, 2021

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Samantha Teegardin Firestone, CO

I called twice about an emergency and nobody ever called me back.

1 year ago

Reply from Critter Control

I am so sorry to hear this. The experience you described does not meet our standards, and we will certainly utilize your feedback to address this. Thank you!

Jul. 7th, 2021

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Teddie Borges Fallbrook, CA

Very expensive. Did not solve the gopher and snake problem. We had to hire someone else.

1 year ago

Reply from Critter Control

We are sorry to hear you were not satisfied with our services. Though as services are monthly, we encourage our customers to call us should any problems arise. We greatly appreciate your feedback.

Jul. 8th, 2021

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victor m martinez Dover, DE

Very easy to onboard new customer - forget about sustaining the engagement

1 year ago

Reply from Critter Control

Victor, thank you so much for informing us of this. Can you please email us at [email protected] with your service address, so we could have this addressed. Thank you!

Jul. 8th, 2021

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cumberbatch Sun City, AZ

I have to call every month to beg for a bill still waiting

1 year ago

Reply from Critter Control

Hi there! Please feel free to email us at [email protected] with your name and address. We will be happy to assist you!

Jul. 7th, 2021

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Taylor Siren Gilbert, AZ

The exterminator from Critter Control was kind and experienced and got the job done right.

4 years ago

Reply from Critter Control

Thank you!

Apr. 21st, 2021

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Bonnie Schofield

Not receiving service that I believe I'm entitled to.

1 year ago

Reply from Critter Control

Hi Bonnie, I am sorry to hear this. I would love to look into this however I am unable to locate your account. Can you please email us at [email protected] with the full name on your account and phone number?

Aug. 5th, 2021

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Blair zibura Arvada, CO

Horrible service no clear plan and extremely half done on everything

1 year ago

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Tylon Smith Trussville, AL

Several calls not returned to this day. Snakes still being observed

1 year ago

Reply from Critter Control

Hi Tylon, Thank you for sharing your feedback. Your concerns are important to us. Our manager is going to call you today to see how we may resolve this.

Jul. 19th, 2021

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Anne Thomas Fresno, TX

Staff was not as knowledgeable as they should have been.

1 year ago

Reply from Critter Control

I appreciate your feedback Anne. We seek to continuously train our staff on new procedures and options so they are able to help our customers make an educated decision.

Jul. 22nd, 2021

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Bridget Mcwilliams Washoe Valley, NV

GREAT initial visit but almost absolutely ZERO follow through

1 year ago

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Lynne Young Wilmington, DE

Untrained staff..equipment broken couldn't even catch one rat

1 year ago

Reply from Critter Control

Thank you for your feedback. I am sorry your experience with us was not satisfactory and I hope the resolution made will allow you to consider working with us in the future.

Jul. 12th, 2021

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Michael Wallace Lacey, WA

Still have a lot of critter activity after three months

1 year ago

Reply from Critter Control

Michael, can you please email us at [email protected] with your name and service address, so we could be of further assistance? Thank you!

Jul. 12th, 2021

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Sharon Williams Fort Lauderdale, FL

I'm not happy with advance billing methods

1 year ago

Reply from Critter Control

Sharon, we would be happy to assist you with any billing problems. Please feel free to contact us at [email protected], so we can be of further assistance.

Jul. 12th, 2021

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Stacey Vickers West Palm Beach, FL

Very disappointed problem was never resolved and paid a lot of money

1 year ago

Reply from Critter Control

I am so sorry to hear this. Please feel free to email us at [email protected] with your full name and address, so we could be of further assistance.

Jul. 7th, 2021

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Tom Blank Castle Rock, CO

Did not do what they said they would do and still charged an excessive price.

1 year ago

Reply from Critter Control

Tom, can you please email us at [email protected] with your name and service address, so we could be of further assistance. Thank you!

Jul. 7th, 2021

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Scottsdale Scottsdale, AZ

Ripoff! Expensive for service rendered. $1000 for only a week of service with no guarantee. Required followup comes at additional fee.

3 years ago

Reply from Critter Control

I apologize that you had an unsatisfactory experience with our services. We strive to provide the highest quality of services with the best customer service.

May. 25th, 2021

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Charlotte Colorado Springs, CO

They charged me lots of money and didn't do anything

1 year ago

Reply from Critter Control

Hi Charlotte, I'm sorry that you've had this experience with us. I would love to learn more and explore how we may be able to make this right. Can you please email us at [email protected] with the full name on your account and a good phone number to reach you at?

Jul. 21st, 2021

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Dawn San Diego, CA

Bad custtservice , no calls back , not showing ip

1 year ago

Reply from Critter Control

Hi Dawn, I appreciate you bringing this to my attention. I would love to make this right. Can you please email us at [email protected] with your last name on the account and contact information so we can better assist you?

Jul. 21st, 2021

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William Bellessis Pflugerville, TX

Incompetence, paid for no service, sketchy

1 year ago

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Jeff Miller Cream Ridge, NJ

Haven't provided the service per contract.

1 year ago

Reply from Critter Control

Hi Jeff, I'm sorry you've had this experience with us. Can you please contact us at [email protected] with more information so we can make this right?

Jul. 20th, 2021