Name: Aptive Environmental
Rating: 4.7

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Ed S. Carmel, IN

Mr. Brandon G performed our initial pest treatment earlier this week. He arrived within the scheduled time slot and was polite and professional. He performed all of the activities prescribed in my contract with Aptive plus a few others I hadn't anticipated. For example, he cleaned the area around the garage window that had accumulated dead insect bodies and spider webs. He also found a few wasp nests that I had not noticed and removed them. I was pleased with his service.

4 years ago

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Barton Hege Argyle, TX

Ralph introduced himself, very polite young man. Told me what he was going to do after I told him about the problem areas. Did his treatments and knocked down some spider webs and muddaubers. Hopefully, it'll all go well. My first/free treatment went fine but results only lasted 2 weeks. When I called for a retreatment they billed me and started the quarterly. I didn't expect the quarterly to start until 3 months afte the first treatment. Hopefully, all goes well.

4 years ago

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Alan Syracuse, UT

Jerry did an exceptionally good job for us today. While we always receive great service, Jerry really impressed us. He thoroughly swept the front porch, back porch and under the back porch for webs and wasps. He also swept around our shed, reporting that there were quite a few nests around it. We really appreciated the highly professional and effective job that Jerry performed.

4 years ago

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Eli Gomez Converse, TX

Had an initial application for both inside and outside pest control. I had been thinking about having a company start treating my home for sometime now, but hadn't contacted anyone. I decided to go with Aptive cause they caught me at the right time I guess. But after todays customer service by Marques L, I am glad I gave Aptive the chance, he provided Excellent Service and had no problem treating wherever I asked. So thanks Aptive and Marques for the 5 star service that was provided. Eli.

4 years ago

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Andrew Stathis Livermore, CA

Erik (I do not know his last name) was the technician sent to our home on 07/17/19. I told him of my spider problem, showed him where all the spider webs were, and told him what I expected of him. I stayed in the backyard while he did his job in case he had anymore questions for me, Erik was very meticulous in his job, especially when it came to my 19 flower pots. I am thoroughly satisfied with the job he did for me, and thus satisfied with Aptive Environmental. I would like Erik to have my house assigned to him when further pest-control work is required. Andy S

4 years ago

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Jim soliz Kansas City, MO

Johnathan came to the house Tuesday the 16h he was very polite as we talked about our pets. I watched as he treated the house and yard and it seemed to me that he did an excellent job ! I thanked him before he left as we talked about our pets again and informed me to keep them inside for a couple of hours until the yard treat dried . I thanked him again before he left . He did a great job !

4 years ago

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Linda Wilson Lee's Summit, MO

I just had the first pest treatment today so I may be premature in giving the company 5 stars; however, I am giving 5 stars because of your sales / service rep and technician (specifically: Amanda O and Tucker H). I was delighted to deal with both employees.. they were polite, respectful, courteous, knowledgeable, and professional.. please share my comments with them. Thank you. Linda W.

4 years ago

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Rich Springfield, PA

Juliette (Aptive Service Pro) was on time and very professional throughout the service visit. She introduced herself and explained what she would do during the Aptive treatment process. Juliette was very thorough in performing the inspection and applying the treatment to my property. She answered all my questions and I would definitely request to have Juliette perform future Aptive treatments to my property. I would recommend Aptive to my friends and neighbors.

4 years ago Edited October 4, 2021

Reply from Aptive Environmental

Thank you so much for expressing your appreciation for Brendan D.! We are so proud to have him on our team. :) We are looking forward to continuing to provide you with this quality of service in the future.

Mar. 11th, 2020

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Deb Chagrin Falls, OH

Our technician was thorough and cooperative. Fifteen minutes after he left, we had a torrential down pour. I called customer service to ask if the rain would affect the application. She said that it would if the product didn't have a half hour to dry and should probably be reapplied-free of charge. She scheduled another application. I'm happy about that.

4 years ago

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Deborah Ciottariello Randolph Township, NJ

I was provided a service today as never before. All that was included was never offered by any other company. Spraying around the base of the house. Problem bugs within the house and garage. Also about 30' around perimeter of house for fleas and ticks. I cant be more pleased with the service provided by two young men Jose and Guillermo who were very thorough and courteous...They explained the services and were very knowledgeable They also reminded me that if I see insects after a week and a half I should call them and they would come back free of charge! A happy camper I am!

4 years ago

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Don Y Sugar Land, TX

I had a problem with wasps nesting in my weep holes. I called Aptive Environmental up, and they came out in a few days to deal with the problem. They killed them with a canned spray, and then drenched the other weep holes with a solution. The technician said if we see them again, just let them know. Because it was between my schedule service, it was all covered under warranty and it was free. Couldn't be more happier.

4 years ago

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Sandii McKinney, TX

I'm so thankful that Larry was willing to be flexible on such a hot and heavily scheduled day. I usually have outdoor service but since I have a wall with sheet rock partially cut out of it due to a flood, I asked Larry to come in and spray in that wall while it was open. I wanted to take advantage of the access to inside of a wall where ants have been known to go in the past. Larry was very accomodating and came inside and did the extra work for us graciously. I really appreciate the extra service from Aptive employees such as Larry especially without extra notice. Thanks Larry!

4 years ago

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Bert Black Silver Spring, MD

Ron came to the door, introduced himself and carefully described the services that he was about to perform. He then proceeded to carefully apply the chemicals all the way around the house and in two interior places where ants had been seen. Once all the treatment was completed, he came back to the door and reviewed the work he had done and asked me to contact him if a follow-up treatment was needed before the next scheduled treatment.

4 years ago

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Lisa Norris Gresham, OR

This was my 1st treatment visit with Aptive Environmental for outdoor pest control. I was impressed with their Service Professional Zack H. I walked around property with him & he pointed out key areas he would treat & why; and areas he would need to back off of a ways such as my little pond. I was impressed with how well he could describe how the treatment process works & the products used. VERY ENVIRONMENTAL!! No harsh chemicals. OK for pets. Zack answered all my questions clearly & professionally.

4 years ago

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Judy K. Round Rock, TX

Richard was the technician today. He was on time. He called to tell me when he was arriving. We discussed what I needed to have done . My concerns were the fire ants and fleas. He said he could not treat my front yard. It is open space and dogs may walk on the grass. He said the back yard was ok . He called Aptive and was told he could treat my front yard for fleas and ticks excluding about 3 ft. Back from the road. He did an excellent job and I was impressed he called the office to discuss my front yard. He was courteous and knowledgeable. Thank you Richard.

4 years ago

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Lori Clark Lewisville, TX

I'm very satisfied with this service, they let me know what all they will do and so far got rid of my wasp problem and treated around the house. I have a lot of lizards around the house that I didn't want to loose so I was happy that they were able to help me with that. I was also told if the wasp come back to just call and they will come back at no charge within the 30 days of treatment.

4 years ago

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Fred Los Altos, CA

Sales: Camille did a cold call, but I needed to have some pavement ant issues taken care of. She was informative and patient. Aptive does want you to commit immediately, but there is a 3 day cancellation regulation that can protect you. First Service: Brandon B showed up promptly, explained the chemicals and how they are applied, discussed the payments. He then applied the treatments for pavement ants in my backyard patio. All went smoothly. Too early to tell if effective.

4 years ago

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Shannon Williams Kansas City, MO

Yesterday, I was visited by a delightful sales representative (Jackson P) and he made me feel right at ease about getting service from Adaptive. He was very personable and knowledgable! Today, I was visited by a technician (Gregory F) and he took good care of removing a wasp nest and getting rid of the spider webs. He treated my home as well. I feel at ease, knowing that me and my pets are safe from pests. Thank you for providing such excellent service!

4 years ago

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Robin H Saint Charles, MO

Just had my first service today which was complementary for signing up. Justin O was may technician. He was very polite and professional. He asked me if I were getting the inside of the house treated because he wanted to start there first. I said I wanted the basement done since I had been seeing some spiders and bugs so he went back to his truck and got shoe covers to protect my carpets. After he completed treated the basement he proceeded to treat the outside.

4 years ago

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Silvia Houston, TX

The time window for my appointment was 8:00am-10:00 am. I called the day before to make sure that I was the first person of the day cause I had to leave the house by 9 am. Tim called me at 7.15 telling me that he was on his way. I was so happy that he made the effort to come out early to accommodate my schedule, I couldn't ask for a better service. Also, Tim was very kind and knowledgable. I also appreciate him being considerate of putting up shoe covers before walking into the house

4 years ago

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Cristey Cabral Spring, TX

Our technician, Brandon, did a great job. He answered all of our questions, took care of special requests, and helped ensure the safety of our pets while servicing our home. The salesman, Brady, was also VERY helpful and knowledgeable. The fact that they will come right back between regularly scheduled visits to treat any recurring bug issues, free of charge, is one of the many reasons we chose this company. Can't wait to enjoy our bug free home!!!

4 years ago

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Kaleena Kaiser Loveland, CO

Andrew did a fantastic job and really went above and beyond in my opinion today. We have a pile of trash we are putting in a roll off dumpster so I expressed my concern about the bees I stirred up yesterday. He made sure to spray all areas of the pile and even put some of the really infested pieces in the dumpster himself. I really appreciate his help and eagerness to be sure he got all of the problem areas around our property.

4 years ago

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FAZ Alamo, CA

Richard G. was my Aptive service technician today and he did an outstanding job taking care of my pest control needs. He listened to me explain the issues I was having and then immediately started to spray in specific areas to stop the issue. Additionally, he did an extremely thorough job taking down all the annoying spider webs outside my house, especially on my deck and fence area. I was really happy with his "can-do" attitude and his eagerness to help. I would like him to be assigned to my account on a permanenet basis.

4 years ago

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JANICE MIRANDA Cypress, TX

Literally after the first service in June my kitchen, specifically got infested by ants, beyond frustrating. The young that came out was very attentive. He look at every detailed I showed him. He was very thural on how he addressed every spot, cracks and my yard. Thanks to his dedication and effort your company may still be able to keep me as a customer as this problem improved.

4 years ago

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William Vaughn Auburn, WA

Jeremey N did a great job for me today. He explained what his method was and then went right to it. Great guy for the job and from our discussion I could tell he a depth of knowledge in the field of pest control. Thank you very much. Now I am not sure where I go to to leave him a tip. Please advise. I clicked on a lot of buttons but did not find the location.

4 years ago

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Michael Coraopolis, PA

The pest control treatment was adequate but not exceptional which is what I had hoped to see happen during the interior portion of yesterday’s service at our home. We have had competing national pest control service providers treat our home in past months and years which causes our residence to be generally free of most pests because we do value and rely on professional pest control services to keep it that way. The rating is only 4 Stars because I did not see the technician make the extra effort to spay behind or under areas that could and should have easily been treated. We have high standards and expectations. My hope is that the next treatment fully reflects the high standards that we have and I believe are also held by the Aptive workforce!

4 years ago

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Gail Jackson Thousand Oaks, CA

Jonathan C was the technician who was here for the initial visit. He was very polite and knowledgeable. He went through the service agreement and explained as he went along on his phone where I read and initialed. I spoke to him about the areas that really needed attention due to my ant problem. He treated all the areas that needed to be treated. Please be sure he receives the $5.00 bonus for a job well done.

4 years ago

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Gloria Henderson, NV

This is a professional company which notifies you of service due. They announce themselves upon arrival and check to see if you require additional service that day. They let you know when they are leaving. Ben, my service agent on July 10, 2019 was outstanding from beginning to end. These are great people who take pride in their work and respect their customers. God bless.

4 years ago

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Clint H Belleville, IL

Initially I was not impressed by the service provided, BUT when I expressed my concerns to the sales rep I set my appointment with he was very accomodating. He was close by when I called so he came by the house to take a look at the issues I was having and promptly noted the areas of concern. He put in a re-service ticket to have my issues addressed and the Service Tech, who did the actual work, was also still close to the area, and came back to fix the problems. This time I was more invovled with the process, my issues where taken care of, and I was given more education on what the service will be like over the next year. This changed the game from considering canceling the service all together, to feeling good about continuing the service for the entire term of 1 yr. Thank you to Service Pro - James and to Sales Lead - Jose for going above and beyond and spending the time to ease my concerns and feel more confident with the service. Keep it up guys.

4 years ago

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Ashlee Berry City of Saint Peters, MO

Collette was a fantastic salesperson. She is extremely competent and answered all of my questions thoroughly- so of course I was sold. We had our first visit today with Javonne and he was very pleasant and professional and did a fantastic job cleaning out webs and getting the product all around. So far, we are very pleased with Aptive, thank you!

4 years ago

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Adria L Janni Cranbury, NJ

Matt T, our service technician, was very efficient and professional. He took the time to explain everything he was doing. He expressed his concern for the children in my care and waited till they were off the premises before applying any treatment to my lawn and surrounding areas. I really appreciated this. Look forward to continued service by Aptive.

4 years ago

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Pat McKinney, TX

This is a review of the employee applying the pest control. The technician did a through job of spraying for pest treating all of the areas that I requested. He was friendly, professional, helpful and very attentive to details. He treated all of the areas that I requested of him. I am a new customer, so I reserve judgment on performance until I can see the results that the chemicals did the job of getting rid of the pest.

4 years ago

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Mark S Swenson Lake Oswego, OR

Excellent experience with Aptive. The technician was running a bit late. He called to make sure he could still come over and complete the service. The first day of the scheduled service the fence to the back was inadvertently locked. The tech completed the front yard service, and then they returned to do the back on another day at no charge!!:)

4 years ago

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Angelina Missouri City, TX

The salesperson looks very professional and nice. It looks very yang and energetic, making me feel that the insecticidal will be very strong. Simultaneously we hope to learn more about how to protect pests on daily base, what kind of pests should be pervented at what time and in what season. How long will your effectiveness after pests controlling treatment during one year. Thanks.

4 years ago

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Chic Fernandez Fremont, CA

He was very informative and nice. He listened to my concerns around my residence and told me the plan on how it will be fixed. He took down wasp nests I didn’t even know I had. And at the end of my service he gave me a report of any thing he did and what to jerk and eye out for afterwards. He told he when my next service will be. At the end I needed him to hold my 10 month old for a moment and he happily obliged. If we could keep the same tech each time that would be great but if not that’s totally understandable. He’s a great tech.

4 years ago

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Gil La Mirada, CA

First time trying this company was a little leery at first but felt comfortable after the technician came and explain to me what their process was we walked around the house he pointed out some issues and said he would take care of them by the time he left he explained to me what he did very knowledgeable technician very personable I felt comfortable with him here around my family

4 years ago

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tom porter West Milford, NJ

i signed up on july 4,2018 and began to receive my 4 quarterly applications for ants.........as soon as the first application i noticed a great reduction in ant traffic,,,,,,,was very pleased,,,,,,,never needed a free reservice before the next application.........then in the spring of 2019 i noticed some ants again and got worried......so i called for a free reservice application........a service rep. named chris d came to the house and sprayed all around the house and even did some extra spots along the border of my yard and gave me a lot of good information.........he did a great job and i was extremely pleased the the free reservice. thankyou Aptive for the speedy service...

4 years ago

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Spencer Pleasant Grove, UT

I’ve had aptive for three years now. They have been an incredible company to work with and have always handled my bug issues in a timely manner! I called them because I thought I had a termite problem, turns out I had a major ant infestation in my garage. After opening up the inside garage wall aptive came and sprayed and within a week all the ants were dead. They even come between services when my wife starts to see something near the end of our quarterly visit at no additional charge.

5 years ago

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Hector Vega Miami, FL

I keep insisting that I don't need someone to come by every 2 weeks in the snow but it for some reason it isn't understood. The last time I accepted since the contract called for a visit every 3 months and I let the tech in to do the garage. Not happy that I wasn't notified until the day of the appointment

3 months ago

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Jessica DeBenedetto Highland Lakes, NJ

No one showed up to my house so why was I charged for this service? It’s way too expensive for what you get. And it’s a racket and I wish I would’ve just sent the salesman packing the second. He showed up at my door and as soon as I have the money I planned to cancel for good.

3 months ago

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Ray Vega Miami, FL

It really is incredible service!!!! Rain shine snow and freezing temperatures these guys come and provide the service. Incredible!!

4 months ago

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Debbie Rocker Pequannock, NJ

They’re efficient and quick. I had a massive ant problem and after one treatment noticed a huge reduction. By summer, they were all gone.

4 months ago

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Helene DelleChiaie

Tom J is fantastic. We feel confident that we are receiving what we are paying for and would like to request that he be our main technician

4 months ago

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David135 - Teaneck, NJ

Yazzi was professional, on time and completed treatment. Also provided appropriate warnings, noting a bedroom window was open, good catch!

4 months ago

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Shy Hopkins Oakland, NJ

The technicians who come out foe our service are always helpful and respectful. They even work despite terrible weather conditions.

4 months ago

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Trish Yesalonis Denville, NJ

He was very thorough and sent pictures of all of his work. He also reached out before the visit to see if I had any specific requests.

5 months ago

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Sangita Kantharia

Garry was great. Good communicator and thorough. Looking to pause my services until Spring time. Garry says he will follow up. TY!

5 months ago

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Gordon Ballard Edison, NJ

Very much appreciated the phone call in advance, the follow up, and truly wanting to do a good job, not just check a box for showing up. Thank you.

5 months ago

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Taylor McKay LA

Always an awesome job! I haven't seen any spiders since our first spray. Everyone is always kind and sends me photos after any service

5 months ago

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Joseph LaSala Hillsborough, NJ

Technician was on time and informed me prior to arrival. Also, provided excellent information able the services performed.

5 months ago