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Aptive Environmental

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8,508 User Reviews

9.9

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Arrya 684 San Antonio, TX

This is only my first time with Aptive, the technician who came out ( Leobardo P) and gave me the rundown of what treatment he was using and what he will be doing for the initial treatment was a great! He was very polite and knew what he had to do, he asked questions and listen to what I had issues with. He was very courteous before going to any rooms while he was treating the interior of my home. I would like to help him get that bonus on the email that was sent with this link but the link attached to it isn’t working for some reason. Please let this review goes towards that bonus because he definitely went above and beyond!

1 year ago

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Jonathan Poblete San Antonio, TX

Noah is a fantastic worker that takes pride in a job well done, as he well should. However, Route Manager Nicoli lied to me twice with a smile on his face. Nicoli is either misinformed, or he is intentionally deceiving the other people in my area as I know Noah had at least three other jobs near by before me. Nicoli lied about having a compound that repels wasps from building their nests in the same place again, and then committed a lie of omission in neglecting to say that the baited trap that I requested would raise the bill substantially. Had Nicoli approached me with the same integrity that Noah had, I would have been convinced to remain a loyal customer for legitimate reasons. Jonathan Poblete

1 year ago

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Greg Fenn New York, NY

The person who came out for our service today was excellent! She knocked on the door to introduce herself and asked if there were any specific concerns we had and wanted her to pay close attention to. I really appreciated that. She was professional and attentive. The prior technicians never did that. I wish I knew her name but the other link you ask me to rate her on isn't working. She deserves a $20 bonus. Before she come today, I was considering cancelling our contract. We haven't been happy with your service. But now, we will consider staying. Still not comfortable referring others to you because outside of the technician that came out today, our experience really hasn't been all that impressive.

1 year ago

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Christopher Nowlin New Braunfels, TX

As we continue to utilize Aptive Environmental for our Pest Control Services, we continue to be nothing but impressed by the professionalism of the Company and Technicians! Although Aptive's automated ssystem scheduling could use a bit of revision in methodology, we had very little, if any, difficulty rescheduling for a more suitable time. Recently, on Monday, 24 August 2020, Daniel I was our Pest Control Technician. As expected, Daniel was very thorough, and professional, during our Quarterly Service / Treatment, with extreme attention to detail! We continue to look forward to working with Daniel, and Aptive, as we continue to progress through our Quarterly Services! Thank you Mr. I!

1 year ago

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Francis Soyer Issaquah, WA

Jordan and India were very very very thorough, professional and on time. I am impressed with the fact that your company hires veterans! . I do feel bad that Jordan has a severe case of carpal tunnel and it is visually apparent that he is in severe pain but he pressed on and did an excellent interior job. India did an absolute superb job as well, knocking down the wasp nests (there were a few) and handling the awkward equipment. She was a real trooper and worked hard. Bravo little lady! All in all it was a great first time experience. My hope is that your techs will do a consistent good job each and every time they come out in the future; I am getting tired of firing pest companies. So far so good and I will tell all my neighbors about this super positive experience!

1 year ago

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Neal Borowiak St Louis, MO

Angel is by far the best Technician you guys have! She reads the notes left by dispatch but still checks with me at the door to double-check what the notes say and speak to me about the activity and issues we have in and around our house. She is super thorough, picking up toys left in the backyard and puts them out of the way during the treatment just shows how considerate, thoughtful and going above and beyond to ensure we are getting the best possible service and treatment. We had her initially as our main technician and is the ONLY reason we stayed with your company. We still may cancel our account with you all just because you should be looking at Angel as a trainer for your other technicians, so us leaving has no reflection over what she did, but only you all as a company. She was the ONLY one who showed me the app you all are using that tracks your technicians footsteps and shows pictures in the area they took those pictures. If it were not for Angel, you would have lost a customer today.

1 year ago

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Dale Mayfield New Braunfels, TX

We have been customers of Aptive close to a year or so, and have found that the agents are prompt when scheduled as well as professional, and courteous. We never have had interior pests since we have lived here (3 years now), so it's difficult to judge effectiveness of treatments, but maintaining that condition is an important factor to us. We believe prevention is always better than trying to eliminate a problem. We don't know how Aptive's product quality or dollar value compares to that of other companies, and we have not had occasion to contact customer service, so it is hard to rate the below areas fairly. We are satisfied with the exterior work regarding wasp, mud dauber and spider web eliminations. We already have recommended Aptive to some of our friends.

1 year ago

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Michelle Frank Holmdel, NJ

My name is Michelle F. And I have been a customer of yours for a little over a year now! Shakeem R Was our service tech and he was AMAZING! He was so polite and friendly. I have a 4 year old son and a 1 year old daughter who would not leave him alone and he went out of his way to make my children happy! In addition to addressing all of the needs that I had He played with my children for a few minutes and all I can say is he has a great personality and he is very friendly. He is also very knowledgeable about the invaders that I have. He is an asset to your team ! Thank you for going the extra mile!

1 year ago

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L Fleming Mukilteo, WA

I am happier now that I have been Re serviced. Yesterday, both Loren and Jay were very pleasant, listened and followed through. I was rt there to make sure as the previous two finished so fast. I looked out and they were gone! The cobwebs were still on the side and back of the house and all insects invading as if they weren’t even treated for. These two, yesterday went above and beyond.. and I am grateful. Hopefully, this does the trick. I am giving 4 stars since this is my 2nd reservice since I have started. ( I had to take a day off work to make sure it was done- although, I shouldn’t have had to!) Your staff has always been pleasant and courteous.

1 year ago

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Sierra M. Kansas City, MO

Monty B was our service pro last week for our first pest control treatment with Aptive. He was very attentive to every one of our needs, and though my husband wanted some of the house sprayed he cautioned on spraying the areas I would be because I'm currently in my third trimester of pregnancy. He sprayed all the areas we wanted sprayed and made sure all the areas were cleared and bugs were cleared. He explained everything in terms we understood and took the time to explain things we had extra questions about. We look forward to working with him within our future at Aptive and for the following treatments to come! -Sierra M.

1 year ago

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Cindy Aug Chicago, IL

I was interested in the company because of the non-toxicity of the chemicals they use. I was pleasantly surprised how easy it was to get an estimate and then how fast everything got set up. Payment options were fair and terms were more than reasonable. I liked that there were different plans to choose from. Price was great! I appreciated the reminders and especially the 30 minutes heads up on the arrival time. I really liked the report I received afterwards explaining the chemicals that were used plus the detailed report about what areas were covered and what pests. I especially like that I was made aware of any problem areas that needed special attention. The entire process from start to finish was unbelievably easy. I am so thankful for the piece of mind! I would have tipped the tech and filled out the review but the link is not working. Cindy Aug

1 year ago

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Debbie Ray Belleville, IL

This is my first time in using them. They do so much more for a great price than other companies that I’ve used. They explained everything in detail to me on what they would be doing. No other company has ever gone into such detail as Aptive Environmental has! I’m very impressed & hope to be using this service for a long time. The technician that came out today was Caleb & he did an “Outstanding” job! He needs to get special recognition. Kudos! Thanks for such great service! I also want to thank Issac for coming by my house last night telling me about the company! He deserves kudos too! Outstanding job of explaining the contract to me.

1 year ago

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Chuck VH Longboat Key, FL

Who ever it was was great he was like superman ,ninja and the flash all in one . according to the email that was sent to us he was the flash in at 4.03 pm and out at 4.09 pm that was so fast my 3 camera's didn't pick him up any Back Yard Front Yard , drive way or door ,the dog didn't bark or the 3 people in the house didn't see or hear anyone .He must really be a ninja. and look at what the report said was done Back Yard Front Yard Eaves Crack and Crevice Front Porch Deck Doors Door Trim amazing how fast they where all in 6 minutes then their is part superman or invisible man unless he works for ups or the mail in there part time no truck or cars where seen only one was a ups truck and mail man most of flew from their truck not being seen by a camera or person or dog All within 6 minutes . how much is a visit by these by these 4 super hero's ?????????????

1 year ago

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kevin berube Belleville, IL

Was at home while the technicians did their thing and thought they did an excellent job. Time will tell if there are any pest issues but so far so good. Have a rose Bush that had some insect damage, so waiting to see how that bounces back to life. Only issue I have, I got an email from the company with a link to give the technician at dollar bonus if I thought he did a good job. I click on it, only to get an error. So I'm assuming he won't be getting his bonus, which is not right. Don't give me the option if it's either not going to work or it's deliberately rigged so he won't be able to get that bonus. They work in the heat, rain dungie basements, around wasps, bees and the list could go on. A 5 dollar bonus or more should be awarded if the customer thinks they deserve it and they did. Hopefully that glitch will be worked after reading this.

1 year ago

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Kenneth Hampton Ashburn, VA

The technician kinda walked into a fire storm, but he handled it very well. Kudos to him for taking the time to listen to my concerns. He took down my concerns and promised me he would relay them to the office and completed my service as expected. The rating I gave the technician coincides to the way he handled my frustration. Great Job! Now to the issue! I specifically asked to be notified when my service would be completed. 1. To make sure I'm available to unlock the gate and 2. I wanted inside service complete. I was not notified this time of the service, but I extended grace. In the future please have someone call and let me know when the service will be completed. A couple of days notice will be sufficient.

1 year ago

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Aleshia Thomas-Miller Manassas, VA

Technician Arturo T is a friendly and caring person. His expertise and professionalism allowed him to quickly put my mind at ease about the pests I was experiencing in my residence. He was empathetic and immediately treated the issues. He exhibited much patience as I conveyed how the pests were making me somewhat frustrated. He continued to acknowledge my feelings and spoke with me about a sound treatment plan. Oh, how grateful I am that Mr. T came to my rescue! Thank you Aptive for sending Mr. T to treat my residence. For, he is an asset to your company as well as the customers he serves.! Thank you Mr. T for your EXCELLENT service! You are AWESOME! Blessings! ~Aleshia T.

1 year ago

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Suzan Pasadena, TX

We were approached by Colter, the sales person, and he was very informative, and polite. He did a great job of selling your services, and he was very patient with all of our questions. Boone was the technician who came out to do the spraying. He was just as polite and informative as Colton. This is our first time using Aptive, and we are very satisfied with our service so far, and hope that future contact with Aptive will be just as professional, and helpful. If so, you will have a customer for life. Thank you to both of these young men for going above and beyond. Sincerely, Suzan Cecil

1 year ago

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Mecca Ingram Florissant, MO

Josh asked me if his guys came to do the work today and this is what I told josh....about Willie who did my yard. Yes and did an amazing job and he was very very professional Extremely professional I never had a person to come to my house and make such a great impression He took his time and got all in the cracks I’m extremely big on customer service so I pay attention to everything and I watch everything he even educated me on the questions that I had for him and it was a great experience. His name was Willie I believe and it’s because Of his work ethic and attitude. that I will be continuing to do business with you aIll. Great Job Willie. 💪🏾

1 year ago

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Scott Davis Knoxville, TN

First experience with aptive. Pest control service was solicited. Scott did a good job explaining the service. Costs were reasonable. The technician (Tyson) was professional, courteous and showed up on time on the day scheduled. He explained what he was there to accomplished and went about his work and we didn't even know he was here. Over and above, Tyson checked out when he was finished, mentioned he did not have enough granular material and indicated he would return to finish. He did and I think that is impressive. He could have left and we would not have known he didn't have enough material. He chose to be professional and finished the job. Right now, I'm sold on active, thanks guys, job well done.

1 year ago

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fernando santini Sarasota, FL

Today we received the first pesticide treatment in our home from APTIVE. Both, my wife and I, were totally satisfied with the service. Richard has shown us to be an efficient operator, professional, and very respectful in dealing with us. We hope that his work gives us very good results. We are part of the Glen Oaks Manor-Homeowners Association, so we are under constant scrutiny for the smallest details, and we want to ask you a great favor. We need an APTIVE proof of the anual contract to remove MICE and RATS, and also, if is possible, a sign to be put in front of our house specifying the type of treatment (M and R). Our pleasure, Mercedes and Fernando.

1 year ago

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David Randall Carlsbad, CA

I want to commend your technician, LaCraigory G, for correcting what I presume was an administrative oversight. When I received your service notification, I emailed to request service inside my home and was acknowledged with “We’ll add that note. However when LaGraigory arrived he was unaware of my request. Taking the initiative, he suited-up and honor my request—thereby averting an embarrassing administration mishap on Aptive ‘s part. Additionally he did a very through job covering the outside of our structures. Someone need to review where the disconnect occurred so email requests by customers are not misplaced.

1 year ago

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Spencer O Indianapolis, IN

Today we had received exceptional service through Aptive from Skye A. He made sure to ask us, before treating the house, if we have been experiencing more bugs and/or how he can improve the service for today. He took the time to treat our house throughly, which was greatly appreciated. He by far was the most involved Aptive worker we have had come to our house so far. Aptive as a service is also extremely friendly and willing to accommodate however they can. If you begin to see more bugs around your house, simply call them and they will send someone out to spray again. Yearly services are reasonably priced and employees tend to take pride in giving their costumers the best service they can.

1 year ago

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Carmen Favorito Sacramento, CA

My service technician Marcus was great. He was very informative about my pest control issue and how I can help to deal with it. He was professional, patient, non-judgmental, great attitude and thorough when completing the service. When your company has new employees, Marcus would be great at training them, as well as supervising them. He not only goes beyond providing technical services, but provides excellent customer service through his patient demeanor and dedication to his work. I hope your company gives him a raise and promotion so you do not lose valuable employees like Marcus, and your company will continue to thrive through satisfied customers. I would like to request to have Marcus W do the quarterly services as well. Thank you.

2 years ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you so much for taking the time out of your day to write such an appreciative review of Marcus. He is a truly outstanding employee and we appreciate him so much. We are proud of his dedication and professionalism. :)

Mar. 13th, 2020

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Kat Roseville, CA

We cannot say enough about Jesse (I am awful with names, but I believe it was Jesse) as he was incredible about answering all our questions, providing us with sticky pads to better observe our home and taking time to provide excellent customer service. He’s the only person who has cleaned away cob webs and taken time to really inspect around the house. We had cob webs all over and were considering changing our services to another provider out of frustration. But he showed up, did the job right and kept us on board with his great service! Jesse is representative for your organization. Thanks Jesse!

2 years ago

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Tina Christakis Holiday, FL

Chad did an excellent job! I would like to have him as my only service technician servicing my house. I will work around his schedule for my next service. When I wrote my first review on October 2019, didn't have to much of the time to explain my citation. I own my home for 25 years, never had any pest control done. But the past 2 years had to go to Texas for business so I decided to rent my home to a friend, as a favor. Returning from Texas few months ago, I find my home destroyed and full of German coaches in the kitchen. I was very upset but unfortunately that's what's happening when you trust your home to a friend thinking they will appreciated and taken care of it. Big mistake... I was wrong! So I contact Aptive to resolve my coach problem. Chad, was my service guy. The first time in October and the second time today 11/20/19. I saw a big difference from his first service. Today he came to inspect the results and to spray again. He is professional, dedicated, polite.... But most important finally solve my problem. He is an excellent worker and still I would only want to work with him and around his schedule. Great job Chad!!! Thank you so much, and as much I appreciate you... Hoping Aptive do the same!

2 years ago

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AW Fairfax, VA

I couldn’t be happier with Qusay’s service! He was very professional, made the effort contact me early this morning to coordinate the appointment time, took time to understand the bug issues I was experiencing and communicated his approach and to remedying the problem, offered tips on what I could do in my yard to make the bugs less interested in staying around, and was courteous throughout the entire time. I’ve had my doubts about staying with Aptive due to previous negative experiences, but as long as they have folks like Qusay who are customer-service focused, I will continue to use this service! Great job!

2 years ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thanks so much for the feedback! Please let us know if there is anything else we can do for you!

Oct. 23rd, 2019

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Sandra Cruz Brandon, FL

My technician was Rashad, a very nice and polite man. He listened to my concerns and offered advise and solutions on how to solve them. He will work with me to get those issues under control. He also came up with a plan on how we can work together to permanently get on top of it. In addition to what he did while he was here he even had a check list on what I need to do before he comes back next month emailed to me from his office. I have only been with Aptive for a short time but I feel very confident that together we will be able to put my issues to bed. I recommend Aptive to anyone looking for professional but personal service as well. I used to use one of the more popular services but never felt as comfortable. Thank you.

2 years ago

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Deb Magnolia, TX

Jerrod was extremely professional and helpful with all my questions. This is the first time I have ever had a pest control service. I am recently divorced and my husband took care of this. No matter how silly I felt my questions were, Jerrod assured me they were important. He was patient and made sure that I was comfortable with everything before he left. Since I am now on my own, after 25 years of marriage, I have been has forced to inquire with several new services/companies. I can definitely say that Jerrod and the Aptive representative that sold me the service made my experience much more pleasant than some of the other staff/services I have encountered. Thank you for hiring a staff that cares about its customers.

2 years ago

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Ray Helotes, TX

Aptive provides a quarterly service and is consistant with the service. It is apprecaited that a text and email message is sent from Aptive to inform me of an upcoming treatment. The notice also allows for me to reschedule to appointment if necessary. Addtionally, I do not have to be home for a technician to provide the treatment (our contract is limitied to exterior home treatment. Today's treament was performed by Fernando "Fern" A. who presented himself professionally with a full explanation of the treament he was going to perfom. Once the service is performed, an invoice is mailed to me that reflects what arears of the house/yard were treated and the targeted pests. Pest/insects have been controlled while Aptive has been providing treatment to our yard and exterior of the house. I would recommend Aptive to others.

2 years ago

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Keashawn Deer Park, TX

We are an existing client and have been for the last six months. We have never been more pleased with the company then we are with Aptive environmental. Our technician this round, Leo, went so much more above and beyond and I have ever seen any technician did I felt compelled to leave a review. I am a single mom who also cares For my mother and This technician helped me move furniture and do a few other things that I couldn’t have done on my own, things he didn’t have to do. The way this man treated me gives me faith and then generation to follow and will keep me a loyal customer of adaptive environmental. Thank you Leo for all you did today even the things you didn’t have to do! You are my favorite technician now And you Have inspired me in ways you will not know! I will find a way to be kind today to a stranger because of you thank you

2 years ago

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Joe C Broomall, PA

Had to reschedule for Aptive to come back out free of charge to take care of this flea in gnat infestation on my property. Aptive showed up right on time. Listened to everything that I was telling the tech. He saw for himself the amount of fleas and gnats that were all over my backyard as we walked through the grass. He explained what he was going to do to get rid of this problem. After he was done I checked the backyard and I did not see any fleas or gnats flying around as I walked through the grass. Few hours later Before letting my two dogs out I check the backyard again and still no bugs. Very happy that he was able to disregard these bugs that had been bothering my two animals. Hopefully the chemical that he put down will last.

2 years ago

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Jamie Justin, TX

Sales Rep Trish is great! Went over every question I had. Made sure I understood their agreement before signing. She even gave me her cell number before leaving so if I had questions at any time or problems I could call her directly and she would fix the issue. She has held true to her word, any questions I’ve sent in a text have been answered in a timely manner. The Tech that came to the house to spay was very professional. Dressed very sharp. Made sure I was comfortable with everything he was doing and asked if I had any questions or concerns. He went over problem areas in the yard I ask him about. He even found wasps nests we had no idea we had. Over all I am very impressed with the service Trish and Alex have give me. I have not had a pest control company because they have always been very pushy at the door. These 2 Aptive employees have been great to work with and we look forward to a big free home and yard!

2 years ago

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Yves Alarie

The technician for me was Stefan from Aptive in Bridgeville PA. He arrive on time and we discussed my problem. My problem is with voles. I am on about 1.25 acre lot in a wooded area. He placed 4 bait stations with me looking at what he was doing and following his descriptions of the applications. He demonstrated how to open these stations to verify the activity (if any) of the voles if they visited the stations and replace the bait if needed. So, I am very satisfied with his service. So far! Indeed I will follow if this is effective or not in my next review. Thank you again to Stefan for taking the time giving me a complete explanation of this system.

2 years ago

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Donna S Lynnwood, WA

We just signed up for service today, and I am impressed with the polite, professional manner of both your rep (Tayson) and technician (Jose). I have had pest services from many different companies over the past 15 years we have lived at this property and must say that what sold me was your use of a plant based product and the fact that you cover slightly more than the standard base of the house. Upon arriving, Jose and I walked through the property noting any problem areas (including a wasp nest near our downstairs bedroom window) and a plum tree overrun with aphids. He also was particularly attentive and respectful of my decision to NOT have any product to harm rodents on my property as I rather enjoy watching them in the wild section of our yard. Thanks!

2 years ago

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Deborah Caldwell Glendale, AZ

We have had scorpions at our house and I read that nothing really kills them but finding them at night and squishing them. But after being stung twice I read About Aaptiv’s guaranteed to come back if I ever saw another one and I quit seeing them for over two years now this monsoon season I’ve seen three and got stung again and they came right out and did the whole inside of the house again. I haven’t had the inside done in a while and I think that’s why but I love their guarantee the guys are very professional and attentive and they always get rid of all the spiderwebs outside which I love

2 years ago

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Pennie Burroughs Severna Park, MD

My technician Jerome was on time and was very meticulous in treating all areas outside/inside the house for insects. He took his time, but was very efficient and was in and out in no time at all. I have recommended Aptive to my friends and a few are now paying customers. It is the Technicians that make the Company so successful. Employees like Gerome that make Aptive have such great success. and take such pride in doing a good job and being so courteous and professional to the customer. I am very satisfied with the job Gerome did and his representation of Aptive. I will ask for him for my next quarterly treatment. Thank you, Pennie Burroughs

2 years ago

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Karleen Monroeville, PA

La Ron performed a quarterly service today and was extremely helpful in addressing new wasp nests in our shrubs and retaining wall lights. He eradicated the wasps and nest in the shrubs today, however the process required to treat the light fixtures is slower and more complicated. Spraying the fixtures would damage the electronic components, so a powder was used to kill the wasps over a few days, leaving the nests to be removed later. The process, products used and follow up required was explained. He even left some product to use should wasps return before the nests can be removed next week. Thanks La Ron!

2 years ago

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Cheryl Puyallup, WA

Inspected eaves and exterior windows for wasp nests, spider webs and spider egg sacs. Removed any harborage or nest activity found on front, back and sides of home. Applied Insecticidal barrier treatment around foundation for crawling pest activity Applied insecticide crack and crevice treatment by exterior doors, windows and vents for crawling pest activity and to prevent pest entry into the home. The technician also treated a yellow-jacket nest I pointed out several yards away from the house and set mouse traps in our crawl space to ease my concern of the mere possibility of mice activity. He left the area clean and locked the gate behind him.

2 years ago

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Carol San Diego, CA

I had service yesterday performed by David, who introduced himself to me when I opened the door. He asked if I had any specific concerns since the last service. We went over the problem areas. He asked if I noticed any changes in the insect population in the yard. I told him that there had been an enormous increase in spider webs of the messy variety, indicating widows, though I had yet to see one. I brought up the white moths that were present while we chatted. Their caterpillars are VERY damaging to plants and flowers. He said they had no treatment for flying insects, I told him I would use hair spray on them, which he found interesting. He went on to service the yard, the fence, under the lips of my large outdoor planters and raised beds, the normal spots on the outside of the house and patio, my potting area, under the "handles" of the garbage bins, around the hose bibs, etc. He rang the bell to advise he was done and to say thanks. Then he said he was going to do a little more around the entrance and be off. Very nice man; thorough, professional and pleasant. I like the Aptive personnel as well as the service they provide. I have been with Aptive for over a year and have only good things to say about them. Their services are guaranteed. They IMMEDIATELY respond to my emails.

2 years ago

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Magdalena Corrado Broomfield, CO

The representative of Aptive showed up on my doorsteps at the wright time, I was getting really frustrated with earwigs and spiders coming inside in our rental home. I know the house wasn't treated for a while ( over 1 year ago for a spiders) . Your representative Cameron was very knowledgeable, soft spoken and I got all the info I needed to be sure that this was the company I wanted to go with. Next was the technician's visit set for 9-11 am. Eli arrived little bit after 9 am, which was perfect timing for me. He was very respectful and kind, he even put a shoe's covers to not to bring any dirt from the outside . Love it and appreciate the gesture. Eli left me a little quote - on the "how we did" flyer- by Mahatma Gandhi, little personal touch which makes you smile. I haven't seen anything inside and almost nothing outside after his visit till the big rain on Saturday (2 days after treatment). Couple spiders in our lower level and earwig in the kitchen , but I know that it was first treatment for the house since a long time and things can try to come back inside, it takes time. I would still give 5 stars for both of gentlemen, Cameron and Eli for the professionalism and kindness. Will be calling to request Eli to be my specialist. Thank you

2 years ago

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Cecile Peters Canton, GA

I am pleased to share that Fabian B is a excellent representative of the Aptive Team. He was professional yet friendly. He freely engaged in conversation during his service. He was not able to service the outside of the house due to the rain. He assured me that another request for service would be automatically scheduled based upon the notes he would enter. Fabian was most attentive to his task. Not once did I have to say “ You missed an area.” . As a customer, I appreciated this thoroughness. His performance and technique, should be shared with other technicians to model. Great job Fabain. Keep up the good work!! Cecile Peters

2 years ago

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S. J. Berkley Burleson, TX

Fernando was our sales rep. He was professional and knowledgeable. A good salesman. Alex was our technician today. He arrived on time and presented himself and Aptive in a very professional manner. He clearly explained what he was going to do and made sure that I understood. He asked several times times if I had any questions. I believe he performed our service with care and thoroughness. He checked in with me when he was done and again made sure I understood what was done and what would happen next. He told me if we saw any bugs between treatments to call immediately. I am impressed with the caliber of employees with Aptive. Alex is exceptional. I give him an A+.

2 years ago

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David A Danley Ph.D. Peoria, AZ

Joseph was courteous and very helpful. He listened to our concerns regarding the scorpions we found inside our house. He offered advice and provided glue traps and powder to try to alleviate our problem. Unfortunately, the last person before him was so fast and cursory that we believe that is why we found scorpions so soon after the other man's visit. Also, the other guy failed to do my office/study we he was here and that is where I found a baby scorpion awhile after his visit. But, Joseph, thankfully took the Necessary time to treat our home properly; and, hopefully, prevent another call-out to our home.

2 years ago

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JAM Murrysville, PA

We had our second application on Monday 7/15. Chris was the service representative. Our expectations were high based on our initial application by Savanna and Matt. We were pleasantly surprised that Chris did an equally great job. He is to be commended for his professionalism and his knowledge of what we needed done. He went beyond in his service - after completing our service I had forgotten to mention a wasp nest under our sliding board by our pool. Chris without hesitation reopened his supplies and took care of the wasp nest. We are so pleased with Aptive service and are looking forward to our continued association. Thank You - Janet Montali

2 years ago

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Bill Stalcup Vancouver, WA

Very nice service guy. He did everything my wife requested and he was very polite. This was a return service due to the last guy seemed to not do a great job because we were seeing more spiders than we have in a long time. The service guy explained that using the straw was not the recommended procedure for the base boards which my wife said he used the straw through the complete house and very sporadic like here and there, for a constant line of good defense. He also said that the last guy used the wrong chemical that was normally used as a deterrent and not a killer. This all makes sense why we were seeing more spiders than ever. The last guy also told us that the inside of the house didn't need a lot of chemicals due to the fact that the spiders are outside and don't want to be in the house while temps were warmer during summer time. He said that's where the food was. My wife and I question that due to seeing so many spiders lately and last time we checked the temps are warm outside. I hope this will take care of these spiders.

2 years ago

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jems Boyds, MD

Alfred came out and did a wonderful job. HE had to deal w/a huge paper wasp nest full of hundreds of wasps at a very difficult closed in area. He also had to deal w/mud wasps on the front porch and made sure to inspect property and found other regular wasps nests and took care of them. He did a wonderful job. NIce, professional, cordial. We called regarding small ants in the kitchen which come in when we get a ton of rain, an hour before he got there, no ants, his timing was perfect as we had an ant swarm in our kitchen a few minutes before he arrived. He put out lots of gel bate in the kitchen, just not in one area like other techs and also did the outside window as it seemed they may had been coming from around window siding. We are always happy to see Alfred as he is always professional, courteous of our home and careful not to track dirt or bugs inside. He's an asset to your company! Thank you, Jill and Greg Sater

2 years ago

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Matt Blake McKinney, TX

I’ve been a customer for 2 or 3 years now. I’ve had many different service personnel during this time and they all seem very professional and efficient. Today I elected to get my second home serviced also to help eliminate the bug problem there. I couldn’t have been more pleased with the care and attention to detail that Lenzy provided. He covered all the bases in a most professional manner. And because of the additional challages I face in this older, garden setting home in McKinney’s Historic District the value of his attention to detail is appreciated to a higher level with the control of pests. I’d be very happy if I could have him back for follow up in a month and future treatments for my Tucker st. property. Sincerely, Matt Blake

2 years ago

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Peggy F New Braunfels, TX

I all of a sudden have a rat problem inside my house. I called last evening and your service technician came very early this morning and professionally helped me with the situation. He explained what he was doing and why. He also explained about rats and their habits. On his way out he also knocked down all of the visible wasp nests that have grown on my back covered deck. My technicians name was Adam. He gave me a reasonable explanation about what to expect and how we might solve this problem. I appreciated his patience with me as I was definitely feeling uncomfortable in this situation of having a rat inside my house. I suppose I should also mention that as a customer of Aptive this extra service call was absolutely free.

2 years ago

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Martha Denver, CO

Josh was very thorough and very professional. He listened to my concerns, and treated all of the areas that I requested of him. He was considerate of not spraying my blooming flowers so he wouldn’t hurt the bees. I’m giving him the five star review, but holding my opinion of how well the product works until I can see the results. This was my first treatment. I have been a customer of Another company That I have been quite happy with. The only reason I switch to active was because of the pricing. I reserve judgment on its performance until I can see the results. When I called into talk to customer service I was disappointed to only have a recording and be told that someone would get back to me before tomorrow that is not OK with me. I give Josh the five stars but not the company so far.

2 years ago

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Sara Deutschmann Chesterfield, MO

The communication with this company is outstanding. My technician today (Jeremiah) was friendly and extremely thorough.

2 months ago