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Aptive Environmental

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7,402 User Reviews

9.9

Overall Score

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Greg Miasnik Lynnwood, WA

Jose was friendly and knowledgeable of the treatments he was performing today. We discussed the pest traps and keeping unintended animals away from the poisons. He was quick and efficient

8 months ago

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Josie Miller Houston, TX

Herbert is always very personable and professional when he comes. Does an awesome job and explains everything thing he has done. I've never had an issue with his performance. Thank you Herbert.

8 months ago

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1653715 Fenton, MO

Highly professional and very effective. Expensive for a retiree and I may have to give it up due to depleting funds. Aptive Environmental has done everything they said they would do.

8 months ago

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William McCulloch Vacaville, CA

By far, THE BEST, MOST COMPLETE service we have received to date, by Aptive. I was so pleasantly surprised at the quality of service given by Juan. PLEASE make him our regular guy!

8 months ago

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Don Smart ,

I didn't catch the name of your technician today, but he called and let me know what he was doing and asked if I had other problems. I mentioned mice and he checked and refilled all of the bait boxes.

8 months ago

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Anne Segers Tampa, FL

Today's service was excellent. Richard was on time and called to let me know he was on his way. He was professional and performed my quarterly service perfectly. However, I'm dissatisfied with a no show on Sat. 11/14/20. Not only was it a no show, but I received nothing to notify me that the technician was sick and I had to call to get the service scheduled for today --11/19/20, on Monday 11/16/20. No one contacted me!

8 months ago

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Barbara Dupont Salem, IL

The technican did a wonderful job. I did not get his name but he was great, and deserves the bonus that you offer. He did what I asked him to do. I tried to do this on the WOW but it would not let me. Thank you

8 months ago

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Andrew Carroll ,

Our tech today did a very thorough and detailed job. Was professional and worked with a timing conflict that was our mistake. Would highly recommend this tech and APTIVE in general

8 months ago

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ravi patel New York, NY

Hello, I am Ravi P and have been an Aptive customer for last 3 years. Your pro Vincent D provided the service today and he was on time and completed the required quarterly treatment. Great service 👍 Thank you so much!

8 months ago

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Sharon Gellman Mamaroneck, NY

Aptive is very responsive, the technicians communicate with you and are professional. If I have a pest issue between quarterly service visits, they come out very fast to take care of it.

8 months ago

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A E Woodbridge, VA

Carlos P. completed a great service! He was very professional and friendly from the time he arrived to his departure. I will like for him to conduct next service appointment. Thank you.

8 months ago

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Liz Bryan-Overman Tacoma, WA

Kyle was super friendly and made sure to provide above and beyond service. He came inside to help with our issue with spiders and also provided us with sticky pads for future pests. He was kind and courteous the entire time.

8 months ago

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Colleen Mathieson San Diego, CA

Eduardo did an exceptional job today. He got all the spots I pointed out to him, then I saw he knew what he was doing and I left him to do his job. I was very pleased with the results. Thanks so much Eduardo!

8 months ago

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C Hart Chicago, IL

Jacob did a great job addressing the issue. Thank You!!

2 weeks ago

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Michael Dunn Orange, NJ

Sean was thorough and precise. Thank you Sean

3 weeks ago

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Jamson Chan Noblesville, IN

John was great as always. Professional and kind.

3 weeks ago

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Natalie Reider Grand Rapids, MI

I wish other companies conducted business and were as great with their customer service as Aptive! I have had great interactions with all the reps that have preformed a service at our house. They are professional, courteous, and friendly. I highly recommend them!

8 months ago

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Joshua P Thiel Vienna, VA

Hello, I just want to say that Mike has done a wonderful job and that he has been very polite and professional. He took the time to listen to us and understand how to best service our house! 5 STARS!!! Appreciate everything! Thank you!

8 months ago

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Gary G Houston, TX

The field tech, Sergio C, had excellent customer service skills. I asked him to spray the inside of my garage because we have had some bugs in that area. He was more then willing to satisfy my request. He was very friendly and is a great representation of how a concerned employee acts on the behalf of his company!

9 months ago

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candy troy Bellevue, WA

Seth was so patient with my questions and gave me a sense of confidence with his information and service. He definitely deserves five big stars. It is great to feel good about making the choice to go with Active Environmental and a relief to leave my problems in the hands of experts.

9 months ago

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Pricila Saladin Chula Vista, CA

Eric was so great! He was so nice to talk to and had a big smile on his face. I left a note to spray down my furniture and he started on this right away and did a very thorough job today. All my webs are down, bait filled, and furniture sprayed.

9 months ago

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Paul Powell Woodbridge, VA

Zurich P performed an excellent service and she displayed her knowledge by answering all questions that I asked.. She was exceptional courteous and show concern about the service she performed... She I s an asset to the organization... Excellent job Zury

9 months ago

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Kerone Burke, VA

The service representatives are fantastic. They ask questions about your needs when they arrive so they can provide additional attention where needed. And it works! I’ve not needed a reservice appointment inside my house since the initial one. The regularly scheduled appointments for outdoor spraying have largely kept the pests at bay.

9 months ago

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Joe Van Wassenhove Kirkland, WA

Jay came to our house on 10/26 and did a great job. Cameron (I think that was his name) came to our house to start service back in early July. He too did a good job. But, for some reason, our account was never activated in your system so we had no follow-up service. We recently have had an issue with ants in the kitchen and, of course, spiders everywhere (we're in the Seattle area). Since no one from Aptive called us to set up the quarterly visit, we had to reach out to Aptive. The first person we talked to said we were not in your system but that someone would call us back. No one called back so we had to call you yet again. The person who answered confirmed we were not in your system and asked what we wanted to do. Our response was that we wanted to do whatever would get one of your people out to our house the fastest. After more dithering, the person finally offered to set us up as a new account and said someone would be out the next day, Saturday, Oct. 24 between 8 and 12 and would treat the inside. On Saturday we got a call saying someone would be out on Monday, Oct. 26 between 8 and 12. We indicated we needed the inside treated because of the ants. We then started getting your robocall reminders saying that if we wanted the inside to be treated, we needed to call in to make an appt. for a specific time. We had already arranged for inside treatment twice and neither time were we given a specific time appt. As I said, Jay did a great job. After he left, we got an email asking us to rate his service and indicating he would get $5 for a good review. We clicked on the link to give him a good review but the link doesn't work, repeatedly. So, even though Jay did a great job and your company supposedly offers a premium for good service, your system doesn't allow us to submit the good review. So, Jay suffers. At this point, we're shaking heads about Aptive and your ability to provide good service as a company. Lack of attention to detail, no follow-up and poor problem-solving skills, confusing communications with links that don't work. Your customer support process needs significant work. One more hiccup and we'll be working with a new, local company.

9 months ago

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Kamini Ravinanthanan ,

we had a v bad infestation of yellow jackets in our front porch and Aptive helped us with next day appointment for treating them. Marques L and his team were very professional and they cleaned it away without making any mess. I am extremely happy.

9 months ago

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Lindsay City of Saint Peters, MO

I'm happy. I haven't had any bugs since I first started with Aptive. And I have lived through a summer. Everywhere else I've been and everyone else I have used has not been able to stop a few summer bugs. Thank you for keeping me bug-free!

9 months ago

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I T W Houston, TX

This company from the start showed genuine concern for their customer. Honest, professional and trustworthy are just a few of the attributes shown from the start. Then the day of the service showed me they have all the qualities it takes to have a successful business. The service man did what was expected plus more. I understand why they are #1.

9 months ago

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Joblawrence West Sacramento, CA

The Technician was very friendly and thorough in the job. I informed him of a little mice running around the house and he gave me a rat trap. He also tried to reach far reachable places in the front which the other technicians were not able to . Great job by the Tech.

9 months ago

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dr arnie miller Encinitas, CA

Omar is one of those special individuals who knows how to built trust inhis clients. He was polite, established our needs and carried out his service very effectively and efficiently. He interact with a big smile and showed that he loved his profession. He is a definite 10.

9 months ago

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Joseph Moore Houston, TX

The Service Technician Jamal L came to my home in Harker Heights, Tx and did an outstanding Job and was very courteous and he went above and beyond to service our pest control needs. I highly recommend Jamal for raises and bonuses this Technician is superb in my opinion.

9 months ago

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Bob Woodbridge, VA

Carlos did extremely well! Explained to me what was going to be treated and how. I don't normally get this service Active, so Carlos' attentiveness to our needs was very much appreciated! Please note, the 5 star rating is for Carlos' efforts for this quarter and should not reflect Aptive's prior service, which I would only give 1 maybe 2 stars.

9 months ago

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jrteach San Diego, CA

Your tech was thorough yet efficient about treating the outside of our house. I appreciate the heads up when he arrives, so I can make sure the dog is inside while he's here. This may be Ronald S's first time here, and we barely noticed him outside doing his thing--thank you!

9 months ago

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Karen Wells Bellevue, WA

Aaron did an exceptional job, really appreciated how he went over and above to make us an satisfied customers. I would appreciate it if he would be the technician for our next service in January 2021. He was amazing. Thank You Karen Wells

9 months ago

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dennis davila Chula Vista, CA

I was very pleased with the service! Ricardo Aguirre did a great job, he sprayed every place I asked him to spray. He sprayed all areas and cleaned spider webs, he was quick and efficient. Again very pleased with the service!

9 months ago

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Rob L San Antonio, TX

I appreciated Michael's subject matter knowledge, his professionalism and his overall performance. Easy to talk to, very nice, explained everything he was going to do and answered my questions with tact and know how. He deserves a bonus and more.

9 months ago

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Richard Rushin , OH

Recent customer. Ive had 2 successfully services since signing up. My 3rd which would have occured on 10/7/2020 was a no show but i was billed for it anyway. Customer support was able to help get it resolved and a refund was submitted no questions asked. I also called customer support and they stated a technician was at my house at 1:30 that day. I work from home all day and i have cameras surrounding the house and verified nobody was at my house. Customer support stated that my service date of 10/7/2020 was actually too early and the technician may have actually clicked completed instead of canceled. Theres no real way to tell why this happened but customer support was able to help clear things up and get it refunded. Rating 3 stars since my last 2 services had no issues and customer support was able to help get this worked out without any arguing or issues.

9 months ago

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Elva San Diego, CA

First of all Customer service, I received from Frank was explained to the detail from the invoice to what and where he was going to spray on my property, letting me know my 2 year old granddaughter and I would be ok to stay at home while he did his job. I would really appreciated if frank would be sent on every visit. Thank you so much.

9 months ago

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Maria Ortiz San Antonio, TX

Aptive Environmental has some of the most professional, attentive, friendly, respectful, and knowledgeable technicians. John R did an excellent job at taking care of our wasp concern. He was very professional, he made sure our entire house was free of wasp nests. Thank you John and thank you Aptive.

9 months ago

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Al Lessmann Puyallup, WA

Cody knocked to let us know he was here and was wearing his PPE. Really appreciate his work today. We’d like to give him a bonus but unfortunately we cannot open the link in this email. We gave @nutural stars” as this is only the second service. Nothing at all us wrong, just need more time.

9 months ago

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P. Feller Greenwood, IN

We have been Aptive customers for over a year. We are extremely happy with the service we receive and the results we see. Today Jacob M provided our service. He was friendly, professional and efficient. He explained everything he did and was very pleasant to work with. Jacob gets an A+ for being so awesome! P. Feller

10 months ago

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Frank Gabrian Chula Vista, CA

He announced himself and asked me to show him all the bait stations, checked them, and re-filled all of them because they were empty; he reminded me I can call anytime to have the bait stations re-filled when I see rodent activity. He then told me everything he would do on this visit and did it!

10 months ago

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Della-Rae Carriere Edmonds, WA

I called for an interim treatment between appointments because my yard was being overrun by spiders. Aptive scheduled the service without any question. They sent someone with a couple days of my call. Seth arrived on time and was very courteous He took the time to discuss my concerns and addressed them thoroughly.

10 months ago

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Mark S Maravilla St Louis, MO

Deonte was awesome!! He explained everything he was going to do. He patiently listened to my concerns about a new issue with voles. He said Aptive will be out with a second team to apply a granular product to get rid of the voles. He can come out anytime in the future!! Thank you Deonte and Aptive!!!

10 months ago

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Ellen Comvalius Ashburn, VA

William did an excellent job. He provided me information on the products he used and why he used these. He also treated the difficult to reach areas close to the gutters. I am very pleased with the job he did. Very professional and knowledgeable.

10 months ago

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Rachel Brawner San Antonio, TX

Thank you Noah for a job well done and for the extra flea spray that I asked for. I will just assume that it was sprayed. We have MANY ferral cats and they bring more little pests to the environment. Fleas from my understanding is one of them.

10 months ago

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David Block El Cajon, CA

Aptive has been consistently on top of our environmental needs. Eric, the technician who came out today, is an outstanding example of an employee who is concerned about the clients he serves. If only all service agencies had workers like Eric, it would be a wonderful world. David

10 months ago

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Abel T Indianapolis, IN

This was a follow up visit I had scheduled with Aptive and they were able to fit me in the next day. Donnelle was my right on time as scheduled and was very helpful in answering all my questions and concerns. He also gave me tips on what to look for during future visits.

10 months ago

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Henry Le San Diego, CA

Armando sprayed very carefully, in almost every corners of the garden. He also used a long stick to get rid of the spider web along the gutters. I haven't seen anybody to use that long stick before. I'd like to have him for the next service.

10 months ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Rick Leesburg, VA

I had asked the day before that the technician please contact me because I have had some issues with ants on the exterior. He showed up today and was very pleasant and addressed the issue. Great customer service. Thank you to Darryl S!

10 months ago

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Del Duerme Oceanside, CA

Sol did a great job. He did the best job from all other technicians, he was thorough and professional. He recommended ways to keep the mice out of our yard. I feel like he went above and beyond to help us with our pest issue.

10 months ago

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