Name: Aptive Pest Control
Rating: 4.6

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Valerie mauerhan Fairfield, CA

knowledgable Timely Through Efficient I would like him to become my regular technician for every visit please

6 years ago

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Matthew Mejias Seattle, WA

Very professional and courteous. Really appreciate his expertise in exterminating the bugs in the area.

6 years ago

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Amy Logan Tampa, FL

my tech Richard did an excellent job, called to let me know he was on his way, and assisted by treating all areas asked

6 years ago Edited September 14, 2021

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Jenny Martinez Miami, FL

Aptive from Davie, FL is excellent. They are efficient and thorough. I am very happy with the service.

6 years ago

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Catherine Kyser Houston, TX

Great service if you can actually fully use the service. Ususally get 24 hours notice before appts, long phone times to schedule appts that may or may not happen. Techs are always police and knowledgeable.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Bryan Skaggs Collinsville, IL

We have been very happy with the service so far. The pests have been greatly reduced inside the home since starting.

6 years ago

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Edward D Indianapolis, IN

Cliff A performed by quarterly services and did a fantastic job. Thanks Cliff! - Edward D., Indianapolis, IN

6 years ago

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Diane St. Petersburg, FL

So far so good, it was only the first treatment, salesman was very informative and tech was friendly and seemed very knowledgeable.

6 years ago

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GARY L SMITH Huntsville, AL

GREGORY DID WAS A VERY KIND PLEASANT MAN. HE EXPLAINED EVERYTHING THOR0UGHLY AND CLEARLY. THANK YOU

6 years ago

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Kathleen Worthington ,

I didn't like that the technician was not wearing a mask. I told him he couldn't come in without a mask. He mumbled something but refused to put on mask.I told him I didn't want your service then.. He left but I was still charged $99.!!! I want to cancel my service.

6 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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fm7901 San Antonio, TX

I was not informed of the visit! There was no appointment! The tech did not perform the service! I was charged without authorization! if there were overdraft fees from my bank would you have paid them? I asked the tech to send the same guy who performed the initial treatment. I was not informed of the visit!

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rosa and Carla Ruiz Corona, CA

My technician Robert M was knowledgeable and respectful, i like the professionalism of this company.

6 years ago

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Katherine Moran San Antonio, TX

I could tell Damion G cared about the job. He was nice and wore his mask. Thanks for the great service

6 years ago

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Dave Lewis Puyallup, WA

Dallas did a great job and was very informative. The link in the email for Dallas to receive a bonis did not work

6 years ago

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Raquel M San Antonio, TX

I never saw the person to performe the job the technician must ask permission to open the gate for the back yard work and he did not ask for permission so how can he do the job? we are dissapointed of your services however you were very punctual to charge in my card the service

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rachael Gifford Federal Way, WA

Guess you get what you pay for. I have had great experience with Edge. This service was not so good. I have had nothing but insect issues since you were here. I feel like you put more in the yard. I don’t even think they did my backyard. Nobody asked me to unlock the gate. And it was done way to quickly to be done well for my size house.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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3PL3RET San Antonio, TX

Great job communicating the services he was providing! Boone deserves a bonus :) thank you for such great work

6 years ago

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Ron Marysville, WA

I think the technician was excellent and deserves a bonus. Thank you Yobel B for your excellent service!

6 years ago

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Kwon760 San Marcos, CA

They made a lot of promises in the beginning and made it sound like I was getting a great deal. Price went from $99 a service to $129 when I received the contract. They advertise free reservices but just ignore them when you request. I would stick with a more established pest control company.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rusty Shackelford ,

Their quality of work. The technician that came out today did a good job explaining exactly what he was going to do.

6 years ago

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Betty Powers Hendersonville, TN

Aptive took $89 out of my checking account when they were not authorized to do so. I have been trying to get that money back for 15 day. 11 phones, 5 voicemail messages, submitted a claim to the BBB & a letter to the CEO of Aptive.....ad of today no credit has been issued !!

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Mill creek neighbor Everett, WA

Talor was the technician and was courteous and did a great job. Appreciate his work and felt he deserved the $5 bonus

6 years ago

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Tintoo G Ashburn, VA

Mike was awesome and set up mouse traps and helped us figure out where they may be coming from. Thanks Mike.

6 years ago

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Lester davis Pearland, TX

Connecting on phone is hard to get a person without waiting a long time. Otherwise everything is good so far. Tech was great!

6 years ago

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Ganesan M Mukilteo, WA

He was courteous, explained all the details and waited till I finished my work to come back and do the service.

6 years ago

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Tiffany Ayala San Antonio, TX

We still have ants in our home so we called to get a service in side and out of the house,Jose W came and he only did the kitchen not to mention that we constantly had to say specifically where if not he wouldn’t fo it at the end he didn’t do the outside and only did the kitchen

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lorree Cobb Corona, CA

STAY AWAY!!!!!!!!!!!! WORSE COMPANY EVER... I CANCELED MY CREDIT CARD JUST TO PROTECT MYSELF!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY.. THEY WONT ANSWER THE PHONE TO CONTACT. DELETED MY THAT WAS SENT VIA EMAIL WHICH HAD THE CANCELATION POLICY. STAY AWAY!!!!!!!!!!!!!!!!!!!!1

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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bryan polk Georgetown, TX

Great experience so far ! Very friendly technician and asked what exactly he should or should not spray inside

6 years ago

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amy boyer Friendswood, TX

I like the scheduled service. I like that I do not have to be home. I have been satisfied with most of my service.

6 years ago

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Star Pizzeria Sugar Land, TX

Hi, Your employees are very polite, you are giving enough information. Today you did your job second time but after first time bug increased a lot in my house.

6 years ago

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Quentin Miles San Antonio, TX

There was no service completed are performed on 725 of this year we are also not an active customer reframe from charging our account as there was an attempt on 725 to charge our account for services not rendered in service is not requested

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lisa Hernandez San Antonio, TX

Daniel did a fantastic job. This is the first time we've seen one of your techs do such a thorough job. Thank you.

6 years ago

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Carla DeGrande ,

I am sure you did a fine job but I have absolutely no evidence except a card that you were there. I am sorry that your company practices shady policies and I no longer am a client of Aptive and wish the best for you, the technician. Aptive has my extremely low approval rating.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Terence Sarasota, FL

Today, we were home and never saw or heard your technician. This is very upsetting as we wanted to speak with him about an issue on one of the sides of our house. Did he actually perform the service? We have no idea. Please let us know !!!

6 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Rupa Aranke Sugar Land, TX

When the solicitor came to acquire business he said you’ll spray right from the fences to the curbs. The technician didn’t do anything of that sort and was done in 15 minutes! Very disappointed ☹️

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jonathan Lau Purcellville, VA

It was pouring down rain when the technician arrived, and I didn't see him ever get out. He parked directly in front of my house. I work from home and never saw him get out of his car. I have six cameras around my house, and not one got him minimally walking my property or doing any service.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jeff A. Festus, MO

They were very polite. Caleb and Issac both left a great impression. Nice to work with people who enjoy their job.

6 years ago

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Anna Brown Auburn, WA

Very professional!!! Very friendly and knowledgeable!!!! Answers all questions and gives reasonable advice.

6 years ago

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Osama Fadayel Fairfield, CA

introduction, understanding needs and actual service carried by the applicator, hope that the out come will give the last image. Thank you

6 years ago

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Sreedhar Rao Nooli ,

he came ask & didnt even lesson what i am saying i think he just sprayed at Garage & front door and left.. Where was i Requested the representative and said what was the problem and said i need front doors ,back doors ,Inside some area of House & garage . Very Much Disappointed. Thanks Sreedhar Rao Nooli

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Dragon Sacramento, CA

So far I am not impressed. Wasps came back the next day and the ants have started to moved indoors. Called the service rep that sold me the service and he never called back.

6 years ago

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Rick Zamora Westminster, CA

Was on time, took the time to listen to my concerns and addressed them, hopefully this time it does the trick

6 years ago

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Robert Nason Sarasota, FL

Your company and technician have been terrible. We still have wasp nests, red ants along side of our garage and little black ants coming into our kitchen and dining area. You also stated we would be notified when payment would be taken out of account, but did not and created a $35 overdraft. NOT HAPPY WITH YOUR SERVICES AT ALL

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Joel Carter Colorado Springs, CO

This is a flat out scam. They don’t follow through and their customer service is non existent. You’re better off buying $300 worth of bug spray and doing it yourself. Don’t allow a new pest into your home while trying to be rid of another.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cheryl Houston, TX

My technician was extremely professional, proficient and demonstrated expertise. She did an exceptional job!

6 years ago

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Michelle City of Saint Peters, MO

I tried to click on the link to give my service man the bonus. He did a great job. I think his name is Matt?

6 years ago

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Stephanie L Cassidy Oakland, CA

Dan was prompt, courteous and answered all my questions. We feel like we received great service today.

6 years ago

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Kara Kolthoff Port Townsend, WA

I've never had a tech enter my house to spray for bugs. Each time, including today, the tech is here for less than 5 minutes and only in the backyard and it costs me $150 . I've never seen a tech spray a thing or put anything around doors or windows. Extremely dissatisfied with this service.

6 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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jesse lomas ii San Antonio, TX

Very rude.. Unprofessional. Telling my dogs to "Shut up"... Seriously.. And went unannounced. No phone call to inform me of his ETA.. If this is how it's going to be, then I'm canceling. I hope this was a fluke. Please, send me my first tech.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jesse Johnson Pearland, TX

Very good service. Very professional and the treatment was quick. He asked me about problems and fixed them

6 years ago