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CreditCardProcessing.com

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243 User Reviews

5.2

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Author: Kaitlyn Short

LAST UPDATED: June 27th, 2019

CreditCardProcessing.com is a newer merchant accounts service provider that launched in 2013 and specializes in helping new, existing, big, and small businesses in a number of different industries obtain the best merchant services possible. The payment processing company offers reasonable rates for its merchant accounts services and credit card processing services, and its staff offers hassle-free assistance to help business owners get started on accepting credit card payments. Additionally, CreditCardProcessing.com's application process is straightforward and its approval time is quick.  

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The Good

  • Easy to Work With
  • Breadth of Products
  • Low Processing Cost

Easy to Work With

CreditCardProcessing.com is all about simplicity and strives to make it easy for business owners to apply for and obtain merchant accounts. For customers looking for a mobile swiper or payment gateway, CreditCardProcessing.com offers a simplified online application with conditional immediate approvals. For others or those not interested in an internet merchant account and the payment gateway, CreditCardProcessing.com's sales representatives work with customers to understand their short- and long-term business goals and needs. CreditCardProcessing.com provides several options that may work for a customer's individual business. 

Breadth of Products 

Whether a business has an existing merchant account or is new, CreditCardProcessing.com offers a wide array of options to ensure that every merchant has the solutions they need. For example, the merchant account provider has a wide variety of traditional and alternative payment acceptance solutions, including mobile, e-commerce, stand-alone terminals, and even a gateway for payment integrations. In addition, CreditCardProcessing.com offers a suite of value-added solutions designed to help businesses grow, including gift cards, loyalty programs, reputation and social media management, website and domain registration, employee management, and more. The company is also a proud reseller of Clover. 

Low Processing Cost

While the payment processor does not disclose each individual rate or associated cost, CreditCardProcessing.com does have a "lowest total processing cost guarantee". This guarantee allows clients to send in current merchant account processing statements or competitor rates (in writing) in order to provide the lowest processing rate. If, for whatever reason, CreditCardProcessing.com cannot beat the rate, they will give the business owner a $50 American Express gift card. 

CreditCardProcessing.com also has low transaction fees. Outlined below are the company's fees excluding monthly fees, which vary per transaction type for credit cards and debit cards:

  • Online Transaction Fee: 0.95% (Debit) + $0.22 or 1.95% (Credit) + $0.22 PT
  • POS Transaction Fee: 0.35% (Debit) + $0.20 or 1.55% (Credit) + $0.20 PT
  • Mobile Transaction Fee: 0.35% (Debit) + $0.20 or 1.55% (Credit) + $0.20 PT
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The Bad

  • Limited Industries
  • Pricing and Fees

Limited Industries

At this point, CreditCardProcessing.com provides merchant services in only eight industry categories. That being said, a number of merchant account providers avoid "high risk status" companies due to a number of complications. Businesses who can use CreditCardProcessing.com for their merchant account needs include: 

  • Retail
  • Mail Order/Phone Order
  • Internet
  • Wireless
  • Restaurant
  • High Volume
  • Petroleum/Gas Station
  • Hotel/Lodging

Pricing and Fees Vary

Pricing, rates, and fees vary depending on a number of factors. The industry type, business size, transactions, and processing demands all contribute to how CreditCardProcessing.com handles an account. In order to obtain an accurate depiction of rates and fees, business owners will need to reach out directly to get a free quote. Pricing transparency is something business owners have been known to appreciate, especially in the merchant account arena. 

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The Bottom Line

While CreditCardProcessing.com may be considered a newcomer in the merchant account services and credit card processing industries, the company has instituted a number of solutions that benefit large and small businesses nationwide, including a simple application process, a variety of product and service options including credit card transactions, and low processing fees. Its low processing cost and breadth of service, in comparison to other credit card processing companies, have resulted in positive merchant services reviews.

The company also offers 24/7 customer service help and does not charge any early termination fees. Unfortunately, CreditCardProcessing.com does not provide credit card processing services to high risk merchants and the company's pricing and fees may vary. However, merchants who feel that CreditCardProcessing.com may be a good fit for their needs are encouraged to reach out to the company for more information.

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User Reviews

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2.5

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243 Reviews

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1 grade

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Justin Jolly

It was the worst experience I ever had. I was told what my fee was gonna be ($20-$30/month plus a percentage of what I did). They didn't tell me I had such a low limit, so my first sale was $8,000-9,000 and they declined it because they said I didn't have a high enough limit for someone to purchase from me. Then they had to credit it and they charged me $400 to process that and then decline it. Then they charged me to credit it back to the client. So I lost $600 or $700 for freaking nothing. I don't do a whole lot of sales but my sales are a little bit bigger because I'm a cabinet shop. I would go a couple months not using it and the monthly fees when I called to cancel were $170/month for not even using it. It was absolutely miserable and the most expensive thing I've ever done. I just wanted to get away from it as fast as I could and tell them they could go pound sand. Also, the reader they sent me didn't work, so I had to had write the card numbers. I called and inquired about it several times, but I had to manually punch the card in, which, by the way, they charge a higher fee for. And I think they did that on purpose. When I called them to cancel, they lied to me and I had a hard time cancelling.

7 years ago

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Frank Nasser

I thought I would be able to save money with credit card processing but that wasn't really the case. Their stuff was very high tech but it wasn't necessarily user friendly. I think they need to specify, upfront, all the issues that revolve around non-qualified credit card charges and how that affects the pricing structure. That especially before the customer commits to any sort of arrangement with Credit Card Processing. Their customer service agents should also go back and get more professional training on how to resolve a customer's issues. Everyone is entirely unprofessional and they were never really able to resolve my issues in a satisfying way.

7 years ago

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William Harris Atlanta, GA

We were looking for an additional processor. Someone referred us to them so we looked them up. Since we liked what they had to offer we signed up online. The machine is pretty standard. A lot of the time you really can only get to them through their chat messaging thing. The responses are always very vague though. Their sales people should be a little more truthful about what they are doing. Once I was having issues with my account. It had hit the 1% charge back rate and I tried talking to them for 2 days to figure that out. Everything was just very slow and at that time we also had held funds from the last month's holiday season. They basically held my funds for those two things for 6 months. In the end they gave it all back, but it was all very unprofessional. I'd never recommend this system to a growing business.

7 years ago

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Chicago vendor (literally afraid to put my business name because these people are so shady I'd expect them to retaliate somehow). Oak Park, IL

Hidden fees like no other. Basically, the salesman will give you a great pitch on the phone, and send a couple unofficial emails with NO mention of additional fees. Then he sends the official contracts and say they contain "everything we discussed," but the actual contracts are full of hidden fees. Three things happened: 1. I was told on the phone and in email that there would only be a monthly fee, no annual fee. Buried deep in the fine print of the contract though, it says "A $119.00 Annual Enhanced Security Package Fee will be assessed to each Merchant Account annually." The contract says I "electronically signed" it, but I actually just gave authorization over the phone so I NEVER saw the actual full contract with all the fine print until I requested a copy 6 months later after noticing hidden fees being charged. 2. After two months I was charged an "additional fee" of $29.99 for iAccess Insights. I didn't even know what iAccess Insights was, much less that I supposedly was enrolled in it. I cancelled it but of course they still charged me the following month another $29.99

7 years ago

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Heather Nieslen Ogden, UT

They didn't state things clearly at first. Everything they tell you is all scrambled up and isn't clear or easy to understand. They need to have at least some sort of welcome kit to make it all easier to understand how to do things like log into your account or setting your username. I mean, the equipment itself is pretty good. It's pretty easy to use but they don't actually give you enough instructions on how to use it. There's a lot of fixes and little bits of working with the equipment that they're not very clear about, like making sure to plug the thing into the phone all the way in and some bits and pieces of the device.

7 years ago

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Kenn Kostuk/Vx

I chose them because of the rates they have. The people that sign up with them need to be very careful when they do so. It turns out that the people that you speak with initially do all the setup for your account right there. If the information is not 100% correct, you will have a lot of difficulty getting your money when a credit card is put through. They held on too close to seventy eight thousand dollars of ours until we got all the information straightened out with them. It's also very difficult to get in touch with their customer support, especially since most of our work is done during the weekend. They basically have no schedule that we can work with.

7 years ago

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Michael Cipriano Boca Raton, FL

From my meeting with the representative, it seemed like they were easy to do business with. Their internet transaction capability and the reduced fees also convinced me of signing up. The equipment wasn't as robust as I needed it to be. On top of that, I had a horrible experience with them. They actually terminated my account. I called them and brought it to their attention to see if we could be solved but the person that answered me yelled and screamed at me. They even cursed me. I proved that it have been a mistake, no foul intent or anything just an honest mistake, but they didn't really help. They had apparently lost all the paperwork or forgot about it because it was all there but not processed. I had gone through the entire process, sent them all the documents they needed, did the verification, and it all just sat there in the system. It was just very difficult to do business with them.

7 years ago

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Lisa Lambert Omaha, NE

If I could sue the company I would. They cheated me out of my very first transaction. It was an instant thing that happened and it just didn't go through. It was almost a thousand dollars. They rescinded the charge and turned it back to the person that was charging it. On top of that, they charged me a thousand dollars to charge it back. I was offered a refund for that but they still ended up keeping six hundred dollars. I was never told what my credit limit was, never got my calls answered or returned, I just hate them. I want other people to know they should never use them, they're hideous thieves. I've never dealt with more spiteful, mean, horrible people in my life. Now that I've got a little bit of time, I'll pursue this legally or in whatever way I have to. They'd be doing the world a favor if they disassemble the company.

7 years ago

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MG Alameda, CA

I don't like anything about them. I don't think they treated me clearly and they were tricky when I wanted to cancel the account they play tricks on me and delivered it late did not cancel the account so that they could charge me more money and keep on bill in my bank account. As to their software isn't terrible that but you know that their service is what is terrible.

7 years ago

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Janene Steinman Plymouth, MI

No good with promise follow ups 'all notifications went to junk mail-was UNAWARE of transactions No good with promise follow ups 'all notifications went to junk mail-was UNAWARE of transactions No good with promise follow ups 'all notifications went to junk mail-was UNAWARE of transactions No good with promise follow ups 'all notifications went to junk mail-was UNAWARE of transactions

7 years ago

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Larry Tuttle Coldwater, MI

They had a great deal when I signed up, but now I'm not really happy with them. I've never had so much trouble with a credit card reader before. I've been trying to get my account canceled. For a few days now I've been trying to get some confirmation that the account has been closed, but I've received nothing yet. Connor, the gentleman that signed me up, is not as easy to get along with now that I need help. They should have better customer service.

7 years ago

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Tracy Geren North Richland Hills, TX

They don't itemize the anything. They just charge you miscellaneous fees and stuff. There's no information about what those fees are or where they come from. Every month they just charge you an awful lot of money to your account and it's just ridiculous. It's all really a scam. They stole money that I worked hard for with all those fees. When I tried to contact them to cancel my service no one knew what department to send me to or what phone numbers to give me. They always gave me the run around.

7 years ago

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Jacob Migliore Roseburg, OR

I was looking and comparing credit card processing machines when came across theirs. I didn't actually sign up with them. Basically what happened was that I was looking at prices for the machines and ended up signing on the agreement without even realizing it. They charged me and I canceled the service on the same day. That was kind of crazy. They shouldn't charge people if they don't get the machines, that's just not right.

7 years ago

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Kim Gebhart Spring, TX

I went with it because they had cheaper rates. I have been very dissatisfied with the service and what I was promised in the contract was not given to me. They have not returned my calls and their equipment is not user friendly at all. They give you no directions on how to use it when you receive it. I didn't like them at all, so I canceled the service.

7 years ago

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Noel Bonanno San Antonio, TX

I started a new business, so I needed something for that. I have some issues with their sales staff, their customer service is just very poor. I've also had to replace the swipe for my phone twice and it still doesn't work. If that worked I'd use it a lot more. We're paying a premium to manually insert the card information and I'd really like to get a phone swipe that works properly.

7 years ago

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Dee

Failed to deliver card reader by agreed upon date. Cost me sales, and would not provide me with a free fedex shipping label when so I could return the unopened envelope cobtaining yhe card reader. I am disputing yhe $39.00 charge with my bank at this time. I HAVE CANCELLED MY NEW ACCOUNT, and I haveno use for the card reader which is still in the sealed envelope. I want my money back!

7 years ago

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Felicia DM Sioux Falls, SD

Everything about CreditCardProcessing.com was horrible. They contacted me non-stop in an attempt to get me to sign up. And then when I did and I needed assistance, I had to constantly call and email them in order to get a response. They have a ton of fees that they don't tell you about initially and then you're suddenly hit with high costs at the end of the month. DO NOT USE THIS SERVICE! They claim they are cheaper than Square, but they aren't if you consider their additional fees.

7 years ago

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Marvin Aristil Tampa, FL

I got it since I thought it would be a great addition to my business. Their customer service is not good though. I had a concern regarding processing and the gentlemen that I talked to never got back to me about that. They should check in on their customers, make sure that we get our equipment, that we get our bills or statements, and that everything is properly set up for us.

7 years ago

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Tabitha Ayres Murphysboro, IL

I went with them since their rates seemed competitive, but the agent that sold me the package failed to mention that we would be charged $35 a month if we didn't process $8000 during that month. The equipment is not very user friendly either, it doesn't really allow me to check my transaction history well. The should provide all the terms and fees in writing to the customer before any charges are accrued to their bank accounts.

7 years ago

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Kathryn Wagner Destin, FL

I went with them because of their pricing. Customer service doesn't get back to you and, when they do, they always have to refer you to someone else because they cannot solve the problem. It doesn't help much. I would suggest having more knowledgeable customer service associates and to actually care about your customers instead of just your profit. As for the equipment, they really don't give you any guidance or instructions as to how to set it up and use it, there's no support.

7 years ago

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William Mitchell

CreditCardProcessing claimed they were the cheapest in the industry. Every time they do a network scan, it always sends me an email so that failed and I got to go in and go on their way and will website and put in a bunch information to get it to pass. Every time I try and get a hold anybody I never get a response.

7 years ago

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Former CreditCardProcessing customer

NOT up front about fees. WAY higher misc fees you don't expect. After processing payments I had two holds put on my funds until they could verify the customer received their products. They do not respond to emails nor phone call messages.

7 years ago

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Anonymous Oklahoma City, OK

Many hidden fees. Have to take a questionnaire that is around 100 questions or they charge you a $30/ month extra. Also charges $179 extra a yr for security fee, read contract carefully there is a lot of extra fee and you will be hit with all of it

7 years ago

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Anonymous Tarzana, CA

I thought that I could use it to charge my clients but I found out they don't do their job. They just put my money on hold for 3 weeks and when I tried to call them they didn't respond. On top of that they charged me and never gave me my money back. They're just a bunch of thieves working there.

7 years ago

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Hometown Family Restaurant Marinette, WI

fees end up be riduculus same as my review down below, do not trust them. don't use creditcardprocessing.com. they lure you in on a low ball price for equipment and then before you know it the rates are higher than you expect, saved over 300.00 a month by getting rid of them.

7 years ago

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C. Enriquez Shady Cove, OR

Kept billing after sending form to suspend my service,saying they did not receive. After sending proof of being pci compliant, they would not refund months of being charged for non-compliance. Would never send a statement when we were opened for the season, but wanted to charge $10 per month when we were going to be closed for the winter.

7 years ago

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Jennifer Hlivko Columbus, OH

They said this was a free processor and I would only be charged ic I ran a card. This was a lie. I was charged monthly and the only time I ever tried to use it the sale did not go through. Then they stated charging me let fees because I refuse to pay them. Most horrible processing I have heard of from any small business owners that I know.

7 years ago

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Name Withheld

CCP unexpectedly closed our account because our website accepts gift cards thru PayPal. The account was only open for a few months. We were not receiving any orders yet. They advised to look for another company. CCP should had advised us in the beginning before approving our account and receiving monthly payments.

7 years ago

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Barbara Seldon Southfield, MI

Me giving them my information to set things up did not give them permission to go into my bank account and withdraw $60. I never used the account, never used the credit card reader, and they still charged me. They should at least let you know beforehand when they're going to charge you like that.

7 years ago

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Christine Kline Nottingham, MD

I didn't like anything about CreditCardProcessing.com. When I first found them, the rates per transaction on their website looked very low, but once they started charging me I realized they had all kinds of hidden fees. There were compliance fees for this and that, and they just charged me a lot. I am not happy with them, not at all.

7 years ago

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Anonymous Okeechobee, FL

I got charged double every month. Started @ $30, $60, $120 then $170. I never even used it because my bank would take it. I called & told them but it didn't matter. Then they charged me a $59 yearly fee & when I called & raised cain, they told me they would refund me $30. They never did. Super ripoff!

7 years ago

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D.S. Ore City, TX

This messed up my whole business. I had to send back my old piece of equipment, but because of the bad weather it's taking it a bit to get there. They're threatening to charge me $200 extra for canceling that they'll just pull out of my account! They should give me a grace period since it's something I can't control.

7 years ago

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Michael Stridacchio Deltona, FL

I got it because I thought it would benefit my account, but unfortunately they have disappointed me in everything they've done. They never do what they say they'll do. After a lot of attempts to try and rectify my situation, they haven't fixed anything. I still have broken equipment that has not been replaced.

7 years ago

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Anonymous Calera, AL

1. not disclosing all the fees in the first phone call, Fraudulently taking money out of my bank account then being told on the phone that its all there in the fine print, but couldn't not find it anywhere. when I call in about the fees i was offered a $25.00 credit back but that never happen, so I was lied to. shall I go on.

7 years ago

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Vivian White Salt Lake City, UT

Two years ago when I got it, it was a good deal, but I actually ended up canceling my service with them today. The equipment itself is good and easy to process, but their customer service is poor. They just raise their rates without telling you about it. They just overcharge you. I wouldn't recommend it.

7 years ago

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Oscar Ulate Hobbs, NM

I got it because I thought the machine would be a lot better than what it actually is. I mean, I haven't had any issues with it, but I wish it was better. The customer service hasn't been any helpful either. They need to improve on that.

7 years ago

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Larry Breeland

I reviewed their process and signed up, to later decide to cancel that first month 5/2017. As of today - they will not cancel! I have called several times and twice sent in their required notice to cancel.

7 years ago

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Stay away!!! Myrtle Beach, SC

Violated our contract and dropped as a client after collecting our hold fees for 6 months. Stopped processing all transactions from us and left an e-commerce business without a processor immediately after launch.

7 years ago

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Chad Case

Soooo many fees and large charges that are never told to you upfront (I'm sure they are in small, tiny print on some document though in a way you wouldn't be able to understand).

7 years ago

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I don't care Redding, CA

It's a fraud. They charge you what they want. They lie. They have hidden fees. They'll tell you one thing and charge you what they want when they want. They don't deserve one star.

7 years ago

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Dan S Evanston, IL

Avoid creditcardprocessing.com and iPayment, Inc. They are thieves and will deny any wrong doing on their part, not to mention, outright lie to you right over the phone. They will charge fees for something you never asked for then refuse to refund anything unless you persistently demand it, like everyday. Which is an ordeal and such a headache (still ongoing with police involvement). The customer service, customer relations/risk dept, and management is absolutely terrible. I can't imagine how many other customers were ripped off by unknown fees and when they found out tried getting a refund by this crappy company. Both creditcardprocessing.com and iPayment, Inc (an ISO of Wells Fargo bank) fraudulently opened a second account without our permission back in April of 2016 which they had been charging fees on. The fees were ranging from about $35 to over $120 which I thought was for our physical in store terminal. We opened the account on May, 2014 with Brian M. (senior sales consultant) and he was the only person I contacted for questions or info about our account. Brett E. at creditcardprocessing opened this fraud account without our knowledge, and there were no calls, emails, nor letters from this person to open an account. I have called Brett and left a voicemail but never heard back from him, nor several other sales people at creditcardprocessing.com. I also called the "sales manager" who told me her name was "Sarah" who verbally promised me that she would investigate by looking up a recorded phone call that I had wanted a 2nd account opened (ridiculous) would call me back in 24 hours. I never heard back from "Sarah". So I called back the next day and the customer service rep told me that, " there is no Sarah in this building, the sales manager is named Kim N." So this Kim N. just lied to me by giving me a fake name and never doing what she said she was going to do. Also, no one else there wants to investigate what has happened. They immediately deny everything and blame the customer. They seem to think that an account fraudulently opened isn't a big deal.

7 years ago

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Nicole Paxson New York, NY

I signed up because of the prices they had advertised. They are terrible though and gave me trouble constantly. I think they are corrupt, I don't like anything about them.

7 years ago

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Rita B Fargo, ND

If I could do no stars I would have. I was charged for 3 months without using this product once customer service was no help. I even got cursed out and hung up on. Crooks

7 years ago

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Lil Reds Meal Delivery

They are borderline agressive, but not in a way that makes you feel cared for. More in a way that its clear they just want to get their commission checks

7 years ago

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Beautiful Visions For Windows

This company stole money for me, in addition they have hidden costs. They took $30.00 from my account for policy reasons that was never said when I open account.

7 years ago

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Brendan Rogers

They deny service to organizations fighting corruption, unfairness and environmental protection at the behest of corporations who engage in those things

7 years ago

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Dione

Poor support when it came down to it. Sent multiple emails to my "rep", and then out of the blue my contract is cancelled, but I was still charged!!!

7 years ago

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Keisha Fofanah Dallas, TX

I was looking for a cash register at the time and I just found them. The thing is that they shouldn't take money from your account without your permission.

7 years ago

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Pissed off.

An untrustworthy company. I wish I never did business with. The company is supporting thieves and liars. One star rating, is too good for you.

7 years ago

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Jeff Colorado Springs, CO

They were charging me $19.95 a month extra for a product I did not ask for nor did I want it, they slip it in and you have to opt out.

7 years ago

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