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National Processing

National Processing

Name: National Processing
Rating: 4.2

4.2

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153 User Reviews

6.8

Overall Score

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4.2

star star star star star_border

153 User Reviews

6.8

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Monthly Subscription Fee

Starting at

$10 - $199

Time in Business

18 Years

Company Headquarters

472 W 800 N Orem, UT 84057

Number of Reviews 153

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: March 15th, 2021

National Processing provides several payment processing services including the following:

Credit card processor solutions
Electronic invoicing
Mobile payments processing
ACH processing
Check processing

Founded in 2007, National Processing services both large and small businesses across the United States. National Processing's service-oriented mission is to build strong, trusting relationships with merchants. Additionally, the company promotes authenticity and seeks to carry out its mission with upfront pricing, efficient payment processing services, and transparent business practices.

Continue reading our National Processing review or jump straight to National Processing reviews from business owners and other clients.

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The Good

National Processing Promises
Customer Service
Upfront Pricing
Lowest Price Guarantee

National Processing Promises

National Processing makes promises that are commonly ignored in the merchant account industry.

First, the merchant account provider commits itself to be transparent in all credit card processing relationships.

Second, it promises that it won't hold customers to an annual contract, meaning there is no early termination fee.

Finally, it promises not to raise the original rates provided to each merchant. The monthly fee and processing fees you pay at the start of your merchant account are what you will pay for the duration of your contract.

Customer Service

It’s one thing to make promises of dedication to customers; it’s another thing entirely to actually keep those promises. The company’s excellent business practices demonstrate the authenticity that it promises.

The majority of National Processing’s customer reviews reflect largely positive customer experiences. Not requiring customers to sign a contract shows the value of customer satisfaction over the desire to turn a profit.

Upfront Pricing

National Processing promises consumers that no hidden fees will be added to the final price of their credit card processing. Additionally, customers can expect all fees to be shown upfront on the website before even contacting the merchant accounts company. For example, the Membership Plans and transaction costs are as follows:

Small to medium restaurant: $10/month (0.15% + $0.07)
Small to medium eCommerce: $10/month (0.30% + $0.15)
Small to medium retail: $10/month (0.20% + $0.10)
$200,000 or less: $59/month (0% + $0.09)
$200,000 or more: $199/month (0% + $0.05)

Customers who want more information can simply visit National Processing’s pricing page, which lists the expected cost per $100 transaction.

Lowest Price Guarantee

In addition to its competitive rates, National Processing offers a price guarantee: if it can't beat a competitor's rates, the company will pay you $500.

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The Bad

Fees

Fees

Though the company is upfront with its fees, be aware that there are fees beyond the monthly membership.

National Processing charges the following fees for credit card and debit card transactions:

Interchange
Assessment fees
National Processing margins

Transactions are also subject to additional fees from the company's processing solutions partners, such as Clover.

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The Bottom Line

National Processing has received overall positive online feedback from its customers; negative merchant services reviews usually come from a company's lack of quality customer care, a problem that National Processing does not appear to have.

We recommend customers consider choosing National Processing's payment processing services as a possible alternative to less-affordable merchant services.

Read reviews below to hear from National Processing customers.

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User Reviews

Star Rating

4.2

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153 Reviews

Review Breakdown

5 grade

66%

4 grade

14%

3 grade

2 grade

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Ken Fraser

A friend of mine was representing their company, so I switched to it. I had a lot of challenges, not necessarily with National Processing itself, but with their connecting gateway company. There are some software changes I'd like them to implement though. For instance, to check all your transactions and movements in your account, National Processing has two separate accounts that you have to look at to see everything. The other two programs that we use in our other businesses have everything under one account. Because of that difference, I stopped logging into the other account that came with my National Processing service. Still, I think they're pretty great.

7 years ago

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Verified Customer

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Hot Diggity Dawg

great coverage on locations. We are a mobile food truck, travelling to many in town and out of town events. Anywhere you have cell service you have a reliable single, easy to use device. We have tried others previous to National and would rather just accept cash than to go through the headaches and lost revenue from any other competitors products and/or devices.

7 years ago

Reply from National Processing

Glad our products are able to help out with your mobile business!

Mar. 7th, 2018

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Verified Customer

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LoriMacWhirter

I use National Processing for my web page. It gives me the freedom to change my checkout and add new options as often as I want. They always notify me as soon as I have a purchase so I can deliver my customers product quickly and efficiently. The money is deposited into my bank by the end if the day. Customer service is awesome! I've been with them for two years and have never had a problem

7 years ago

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Verified Customer

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Van Woodward

My nephew was involved with them and I like knowing who I'm dealing with you know. I like knowing who I can talk to personally if I want to get things done. He's not working there anymore, but I have a specific person that I talk to if I need anything. It's this person and people like him that keep me with National Processing. In general, customer service is good. If you have a problem, they'll take care of it. However, when it comes to being transparent, they are not that great. They sometimes add or change prices and things that they don't notify you about. If there's a problem, if you're not being compliant or something, they should call you and let you know those things.

7 years ago

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Verified Customer

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Craig Reeves

The service seemed good and, with the pricing and the customized packages, it all sounded like a great thing to get. As far as I know, my customers are satisfied and have had no issues with the system. Customer service does its job well and takes care of everything immediately. They're just very friendly, knowledgeable, and pay attention to details. The job gets done in a timely manner and they resolve your problems.

7 years ago

Reply from National Processing

Happy to be of service, Craig!

Feb. 15th, 2018

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Verified Customer

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Larry Eldreth

We used to be a branch from another business and since we were going to become retailers we needed a way to take payments from our customers. That's why we went with National Processing. Once they helped me set everything up on our computer, it was super easy to process payments. I'm not really a computer person, but the process is fairly simple and easy to understand, it just works great. I haven't had to use customer support much since then, things have just gone very smoothly.

7 years ago

Reply from National Processing

Thanks for the positive feedback!

Feb. 22nd, 2018

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Verified Customer

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Darrell Morgan

They had good reviews for their service and offered us the best rates. That's why we picked them. I ran into a little bit of an issue when I tried to add another machine. Deposits weren't being made to the account and things turned into a real mess. It took us a couple of weeks to figure everything out. Still, everything works really well. The business rep that helps us does an excellent job at handling any issues that comes up.

7 years ago

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Verified Customer

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Rhonda Inocente

They work with a company called Tranont and since I'm with them I got to save a little when I got National Processing. We just use their online gateway, we don't really need the software, but that looks ancient. It's just very plain, not modern looking at all, and it's not the easiest system to get around in. It could use some work. Customer service is good, they know who I am when I call them. They're always very helpful to me and my clients, plus they're very personable. It's a good service.

7 years ago

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Verified Customer

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Kirby Smith Orem, UT

I had a sale guy come by and tell me about their discount rates and everything. Since it was way better than what I was paying, I decided to go with it. I haven't really used customer support much, thank goodness. The service itself is good though. As for the system, I'm not sure if the way the ticket is formatted and comes out is my favorite, but it's good.

7 years ago

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Verified Customer

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Sal Silva Mesa, AZ

They were recommended to me by a friend, so I tried them and they turned out to be good. We are happy with the program so far, it's excellent. The software is good and easy to use. I can enter and save information, so I don't have to re-enter things every time I want to change something. Customer service always answers the phone on time and never gives me any problems.

7 years ago

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Verified Customer

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Unser Ahmed Palatine, IL

Since I'm a Tranont member they give me business support for my company, National Processing just came with it. I personally love National Processing, I've referred many people to it because of their professionalism. They just do things in a timely manner and have the best rates out there. Sometimes it's a bit hard to get a hold of them, but they're great. The system is very easy to use too.

7 years ago

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Verified Customer

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Rauncie Kinnaird

The service that we were using previously canceled on us, so we were looking for a better option and found them. We had some issues at the very beginning. We needed to get things up and running as soon as possible but they were great at helping us figure things out. The system is easy to use too.

7 years ago

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Verified Customer

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Steve Billings Wichita, KS

A friend was marketing their services, so I thought I'd try it. Given the circumstances, I had to cancel my service. Still, while I had it they were very responsive with any of the calls that I placed. Their equipment also seemed to be the latest available.

7 years ago

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Verified Customer

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Ben Valdez Fairfield, CA

It was referred to me through Tranont since we're part of it. The system is super user friendly, anybody can use it easily. It was a safe system and we were able to get payments quickly. It helped our business. They have been able to answer all the questions that we've had and responded to all of our concerns. The only time things were difficult was when we were trying to cancel the service. It took a long time before they responded to us in that matter. We're still having issues with that since they're still deducting a certain fee from our account.

7 years ago

Reply from National Processing

We are glad to provide you with our service. If you are still having issues please reach out to us at 1-800-720-3323 and let us know what more we can do to help!

Feb. 15th, 2018

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Verified Customer

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Sterling Fitzgerald

They were highly recommended and since they are a local company I decided to go with them. Customer support is amazing, whenever I need them for anything they're happy to help. They're just good people to work with. I've never had any trouble with them.

7 years ago

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Verified Customer

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Hanna Jones

I used to have a different program that wasn't that great, so we switched and use this instead. The system is very easy to use. I think they're pretty great. Every time I call about anything, customer support always resolves things quickly.

7 years ago

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Verified Customer

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Kim Wiens

I found it through a friend of mine. I haven't had to deal with customer service for too much. Whenever I do they have been good. The system works quite well for me but there's always room for improvement. Overall they're good.

7 years ago

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Verified Customer

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Rebekah Pierson Pasco, WA

Their equipment works perfectly and I haven't had any problems with it. I've never had any issues with processing payments and such. If anything comes up, customer support answers my questions promptly. I do wish I could get paid a commission from them, but I'm not busy enough or get enough clients to meet their guidelines for that.

7 years ago

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Verified Customer

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Cris Borland Hayward, CA

I picked them since the percentage was good. Installing the system was just very easy to install. Customer service is always available when I need to ask a question. It has been a good experience so far. I haven't found a reason to doubt them.

7 years ago

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Verified Customer

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KenSmith

The salesman was excellent. He was very responsive. Customer service was the opposite. We had never used a credit card terminal before nor individual credit card swipers. After signing up for the service, it took almost a month to receive any equipment. After the equipment arrived, there weren't any written instructions as to how to set it up and use it. All that was received was a welcome e-mail with a number of links to watch videos as to how to use the equipment. I had to spend several hours writing instructions for the staff here which should have been provided to us. Also, it was sometimes difficult to contact customer service. Sometimes i would call and the phone would go unanswered. If I called looking for the person I was working with, he always wasn't available. I would then leave a message for him but it appeared he would never receive it as there was no return phone call. The person tried hard to help but wouldn't always follow through on what he said he would do. He did take the time to walk me through over the phone on how to set up the equipment. However, after properly setting up the terminal, it still didn't work. It was determined that we had received the incorrect equipment. After receiving new equipment, we were still having issues with the terminal not working properly. We did receive new equipment yet for the third time. After not hearing from customer service for awhile, I contacted our sales rep through a dis-satisfactory e-mail and asked to cancel our service. Our sales rep., not wishing that, basically took over and did what customer service was supposed to do all along and walked me through the use of the terminal and swipers. He made sure there were no issues as we went along. Everything is fine as of now, but I had to jump through a lot of hoops to get to this point. I was disappointed that there wasn't any follow up response by the customer service manager after he was indirectly informed of my dissatisfaction. I did try to contact him, but he would always supposedly be in a meeting.

7 years ago

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Verified Customer

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Joshua Andrews

I never actually signed up for National Processing, but I was working with them. I found the concept of it and what it could do very compelling. I was working with a couple of companies that could've saved quite a bit of money with it.

7 years ago

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Verified Customer

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Varun Arora

The pricing and their customer service where the main things that drew me in. So far customer service has been able to resolve any issues I had right away. I'd only suggest that they make their follow up calls a bit more timely.

7 years ago

Reply from National Processing

We appreciate the feedback Varun! We apologize for any inconveniences you have experienced and if you have any other suggestions let us know at . Thank you!

Feb. 15th, 2018

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Verified Customer

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Spencer Folkman Orem, UT

A friend referred them to me. The system is a little slow lately and we would actually like to have better instructions for when we run into problems with it. Outside of that, we really haven't had to call them much.

7 years ago

Reply from National Processing

We can help you out Spencer. Our in-house service team is great with helping with these kind of issues. Call us at 1-800-720-3323 and we will walk you through it!

Feb. 15th, 2018

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Verified Customer

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Anonymous Springville, UT

They have good rates and good customer service so far. They are quick and knowledgeable when they communicate with you. So far the app has worked out fine, it seems to have no problems and processed things as it should.

7 years ago

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Verified Customer

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Leslie Anderson Orem, UT

The owner is a personal friend, so I thought I'd try it. Customer support has helped me whenever I had a question and they have top of the line equipment. They're just a very qualified and professional company.

7 years ago

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Verified Customer

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Morgan Carter Orem, UT

I was using Tranont and just needed a merchant account for some of our cards, so I got National Processing too. I haven't really had a reason to call customer service yet. The equipment just works, it's all good.

7 years ago

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Verified Customer

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Kimberly Umphrey

They don't really own the software and equipment that we got, those belong to a different company that's in a partnership with them. I'd like them to send a newsletter or something of the sort with updates to let us know when the rates change. I know that the government mandates they do that and it'd be nice to know when that happens.

7 years ago

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Verified Customer

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RichWren

It was explained to me before I signed on that it takes 2 to 2 1/2 days to transfer money to my account but once I was established that could be shortened to 1 day. after a number of months I called and requested someone to look into the time frame for transferring money to my account, never heard back. disappointed.

7 years ago

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Verified Customer

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KristaBrown

Where do I start. It was absolutely horrible on so many levels. The machine charged my customers several times per customer per purchase and I was required to pay the difference out of pocket and wait several weeks to get reimbursed. When I couldn’t afford the charges being made to my customers and the bad repetition it was giving my company and tried to cancel. The company again over charged me cancelation fees, and tried to charge me for the processing machine that I had bought out. Then when settled kept harassing me for months saying I owed them. And had to keep proving I didn’t owe anything. Worst company ever.

7 years ago

Reply from National Processing

We are sorry for the bad experience, Krista. How much were you charged for cancellation fees? We were trying to look up your account but could not find any details regarding you being overcharged or any details on the processing machines you had? If you could provide us the details of what happened at we would love to help you and make this experience a positive one. Thanks!

Feb. 22nd, 2018

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Verified Customer

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Bart Roylance Smithfield, UT

My boss was the one that decided to get it. Still, when we use the system we get fast results and when we call they give us the answers that we need very quickly.

7 years ago

Reply from National Processing

We will always get back to you as soon as we can to give you the results you want. Thanks, Bart!

Feb. 15th, 2018

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Verified Customer

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Hannah Pizzo San Diego, CA

I was starting a new business from scrap, so I needed a service like theirs. I actually liked their web portal thingy, it was just a little hard to understand sometimes. I actually ended up canceling after a bit and doing that took a while. I didn't really get any information about the cancellation process or anything. I was still getting billed for some things after I thought everything had been canceled.

7 years ago

Reply from National Processing

We are sorry for the unfavorable experience you had. What is the account that was being billed after you cancelled? Let us know this and any other information by either replying here or emailing us at . We would love to help make this experience more positive for you. Thanks for the feedback Hannah!

Mar. 12th, 2018

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Verified Customer

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Kathy Wiebe Wichita, KS

They were a much more economical option, so I went with them. The system is easy and they respond very quick when we call them. They're also very easy to talk to.

7 years ago

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Verified Customer

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Anonymous Franklin, WI

They were the provider with the lowest cost, that's why we picked it. The equipment is just average, there's nothing spectacular about it. It gets the job done. Their customer service is really bad, they don't call you back when they say they will. They need to work on that and on getting written procedures for installing, quitting, and maintaining their equipment. They have none of that right now.

7 years ago

Reply from National Processing

We are sorry to hear about your unfortunate experience with our customer service. We strive to provide the best in house support and appreciate the feedback. We have dedicated representatives to help set up installation and activating equipment. We would love to help you! Reach out to us at and let us know what we can do!

Feb. 21st, 2018

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BRADEY SMITH Alpena, MI

Very impressed. Had an bad situation with a previous processor. Josh B. Got us up in running in 5 hrs, set us up with a virtual account to process via a tablet or any device until our machine was overnighted. By far the best I have dealt with. He even texted me during this rush process. Didn't have to spend nonsense time trying to speak to a rep, they were on point. Highly recommended! Thanks

6 years ago

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Gary Freeman Mountain Home, ID

We have been very happy with National Processing. We tried another processing company but they stuck us with higher fees for for things like charge backs & other items. We came back quickly and have enjoyed working with them ever since (as well as before!). There are lots of other companies that will promise you anything to get your business but National Processing has be upfront and honest with us.

7 years ago

Reply from National Processing

Being upfront and honest are our core values. We are so glad to hear that you have benefited from these principles. Thanks, Gary!

Feb. 26th, 2018

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Lance Gentry Weiser, ID

I have to say that national processing is the BOMB. No years of a lease agreement or any types of small fine print that you can’t see. They are very helpful throughout any process you decide to go through. Customer service is top notch. I would recommend anyone who has merchant services to join up with these guys. Bar none the best. I sold my business and no cancelation fees. Bank of America merchant services, you are terrible!!!!

7 years ago

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Darrin Hallman Saint George, UT

National Processing us has allowed us to get a much better handle on our accounts receivable. The low cost or their EFT/ACH transactions have allowed us to process payments faster than waiting for checks from our clients and offer a huge savings over credit card transactions. We have found their credit card fees to be competitive as well. Their customer service has also been excellent on the rare occasions we have needed to call.

7 years ago

Reply from National Processing

That is great we were able to help your business run more efficiently. We look forward to our continued working relationship. Thanks for the review, Darrin!

Feb. 7th, 2018

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Dan Richey West Jordan, UT

National Processing is a GREAT COMPANY to work with!! We have been with them for about a year and a half. Previously, with a different merchant provider, we had problems with limits, high rates, and customer service. We made the switch to National Processing and have been very happy with their merchant processing and their customer service. Highly recommend doing business with them. - Dan, Ship Central.

7 years ago

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Jim Smith Stockbridge, GA

This is my first year with NP. Been having a difficult time settling batches. They have provided excellent service to fix the problems. We don't believe it is on their end but on mine. I am trying to use a phone line and it just isn't working. I believe its the sorry phone line I have with AT&T. I am a seasonal vendor (Christmas Trees) so my issues are often not taken seriously by AT&T. If NP had not taken me seriously I probably couldn't take CC's.

7 years ago

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Scott price Orem, UT

I have dealt with Merchant companies for the past 20 years, and I’ve never dealt with such a professional level of processor. The customer service is great. The products are great. The money going into our account is fast. I would suggest national processing for every business owner. This was definitely the best decision for our company. To go with National Processing.

7 years ago

Reply from National Processing

We will happily continue to provide you with great service! Thanks Scott!

Feb. 13th, 2018

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Verified Customer

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Rich and Judy Brunson Salem, UT

I think it helps that we now personally know people who work there. At first not a lot of follow through but now everyone is super accomadating!

7 years ago

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Verified Customer

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Jennifer Haines Oceanside, CA

Lowest merchant fees!! Even the CPA couldn't believe the difference in fees from former merchant processor to National Processing!

7 years ago

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Verified Customer

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Jen King Provo, UT

Easy to work with. Our sales rep has been very upfront and honest. Provided what was promised and resolves questions quickly.

7 years ago

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Verified Customer

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David's Lawn Care LTD. Saskatoon, Saskatchewan

Very easy to use, you get your money deposited quickly in your account. We would recommend this company. Also they are trust worthy.

7 years ago

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Verified Customer

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Cathy Torres Wichita, KS

National strives to be the best company with the lowest rates to keep your fees as low as possible without rate increases.

7 years ago

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Verified Customer

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Chris North Manchester, IN

Their pricing and customer service is top notch. They are knowledgeable and are very nice when talking to them on the phone.

7 years ago

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Verified Customer

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NannetteVides

It's simple to use, customer service are excellent. Real people that help you when you encounter a problem or need to be walked through a process.

7 years ago

Reply from National Processing

Having another person to talk to is always a richer experience. We will continue to provide you with excellent customer service!

Feb. 22nd, 2018

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Verified Customer

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Greg Martin Spokane, WA

Since their rates seemed okay and it was recommended by someone to me, I decided to go with it. I had my own equipment, so I didn't really need to use theirs to be honest.

7 years ago

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Verified Customer

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Lorne Sheridan

I was a member of Tranont, that's why I went with them. I didn't really use the software, but I thought they were pretty excellent.

7 years ago

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Verified Customer

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Chris Rivello Batavia, OH

They offered the best rates, that's why I went with it. I feel like they've been pretty responsive so far, I haven't had any issue with them or the equipment so far.

7 years ago

Reply from National Processing

Glad to hear about your positive experience with us so far, Chris! We will keep it up!

Feb. 16th, 2018