Name: National Processing
Rating: 4.2

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Verified Customer

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California State Firefighters Welfare Benefit Corp.

We have used other companies and we found NatPay to be Easy to use, accurate, best price,

7 years ago

Reply from National Processing

We strive to be honest and transparent with everyone we work with and are glad you have found that with us!

Feb. 5th, 2018

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Michel

National Processing offer easy, fast and reliable service. In the event that we've had any questions, the wait times have been short and the agents have been very helpful.

7 years ago

Reply from National Processing

Great to hear about your experience with us. We will continue to provide the highest quality of service to you!

Feb. 23rd, 2018

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Cory Pulsipher Orem, UT

I've been using National Processing for over 2 years now and they have been a great partner. They are quick to respond to my questions and always very professional.

7 years ago

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Joy Gingrich Layton, UT

National Processing have been good to work with. They lowered our rate from our previous provider and we have had no issues with their service or terminals.

7 years ago

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Barry Farris McKinney, TX

We have been with National Processing now for about a year and a half. We have been pleased with the service and haven’t had any issues. In the process of buying two more car washes that we will be changing over.

7 years ago

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Verified Customer

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Charles Markham Norwell, MA

Excellent service. They've always delivered on what was promised.

5 years ago

Reply from National Processing

We are happy you found us and are delighted with your satisfaction with our product!

Feb. 6th, 2018

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Verified Customer

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Community Medical Center Gift Shop

National Processing has saved me more than 50% in monthly processing fees!!!

7 years ago

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Dana Ogden, UT

Said I would get gift cards. Didn't happen. Haven't paid out my buyout yet. Too hard to get ahold of.

7 years ago

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Verified Customer

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Doris Warford Spring, TX

Quick response, answers questions, very helpful. Great rates.

7 years ago

Reply from National Processing

Thank you for the concise, positive review! We appreciate your feedback!

Mar. 14th, 2018

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Verified Customer

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Centre de sant' Naturo Vivre Inc

Excellent service and very helpful, I would recommend them for sure

7 years ago

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The little classroom care Declo, ID

Whenever I have had a question or concern they are always willing to help me.

7 years ago

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CANVAS Napa, CA

Too long of turnaround to get payments into my bank account. 1 to 2 days would be good. 3 and beyond a burden.

7 years ago

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Verified Customer

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Brent P.

professional, simple and great price.. the way it should be.

7 years ago

Reply from National Processing

Concise, positive and specific: one of the ways we love to receive feedback. Thanks Brent!

Feb. 26th, 2018

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Dana Verreras Paso Robles, CA

I switched companies to save money and so far I have saved a little bit every month. It was a very easy transition and equipment is easy to use.

7 years ago

Reply from National Processing

Great to hear the results of our competitive prices and how they have benefitted you!

Feb. 26th, 2018

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Dena Simister Coalville, UT

We've been very happy with our National Processing experience. Fair rates, great support, no hassles, and no surprises.

7 years ago

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Verified Customer

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Jackie

Support staff is always very responsive and professional.

7 years ago

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Verified Customer

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Laughing Gravy Entertainment Salt Lake City, UT

National Processing has always been easy to use!

7 years ago

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Verified Customer

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Asirvia Go Beacons Affiliate

Great service for the USA and Canada, they deliver

7 years ago

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Diane

Never had any hassles: friendly customer service

7 years ago

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Verified Customer

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Colleen Praill

I found national processing very easy to use. It's very quick to get set up and quick to get into the program each time you want to use it. To make a claim he just simply take a picture and push submit and it's instantly done. Then two days later you have money in your bank account repaying what you spend. As an employer I found it also very easy and straightforward. I can print reports whenever I want and I can review and see how things are going. It'll send me a message if funds are running low. Overall from a user and an employer perspective I found them to be a great company to deal with.

7 years ago

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Verified Customer

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Total Cowboy Midway, UT

They have a great staff that helps you out!

7 years ago

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Gretchen - Master's Touch Celina, TX

Fast processing - usually next day funds are in our account

7 years ago

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Zocalo El Paso, TX

Efficiency, great costumer service, no issues.

7 years ago

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ThomasRennie

Because of the short time waiting for a reply.

7 years ago

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Verified Customer

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Not Happy

You don't do what you say. You give stats that you can do, and then when you realize that you can't do it you pass the buck to something else.

7 years ago

Reply from National Processing

We are very sorry to hear about this experience you had with us. What did we say we could do but did not fulfill? We would love an opportunity to make it better and help you. Reach out to us at and let us know, thanks!

Mar. 6th, 2018

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Verified Customer

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Laurie ballard Eagle, ID

Terrible, clueless company. They spent 2months trying to make a card reader work that never had the capability to work with my pos provider

7 years ago

Reply from National Processing

We apologize for this unfortunate experience, Laurie. Reach out to us at info@nationalprocessing and we can look into providing another solution for you with your current POS provider. Thank you for the feedback!

Mar. 12th, 2018

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ed banasky Dallas, TX

EASY TO WORK WITH AND GREAT REPORTS BACK FOR TRANSACTIONS

7 years ago

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MichaelGill

Easy to use. Good customer service. No headaches. Low fees.

7 years ago

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Caprice Robinson

Great customer service, quick set up, easy to work with.

7 years ago

Reply from National Processing

We appreciate your positive feedback and look forward to doing business with you!

Feb. 5th, 2018

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Verified Customer

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Nick

Went above and beyond and fixed any problem we had

7 years ago

Reply from National Processing

Glad to hear you are happy with our customer service, Nick!

Feb. 5th, 2018

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Brian Weerts Hayden, CO

They have offered excellent service without having to go through a series of prompts. A real person answers the phone.

7 years ago

Reply from National Processing

We are here to help and offer personalized service! Great to hear about your worthwhile experience!

Feb. 23rd, 2018

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SMITHFIELD IMPLEMENT Smithfield, UT

Very friendly and helpful gets the job done quickly, We are not waiting days to get the fix on are credit card mistakes. Done in same day.

7 years ago

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Cara Leeds Derby, KS

We have had good luck with our experience so far. Easy to work with. Helpful staff. But not good on returning calls.

7 years ago

Reply from National Processing

We are sorry for not getting back more efficiently on calls. However we do appreciate your patience with us and feedback. Thank you!

Feb. 5th, 2018

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Leo Papadopoulos

worst company ever! Their mouth says one thing....and their body does another.....they are self serving, and I have the lowest opinion of them possible. Do yourself a favor and look under any other rock than this one.....lowest form of life i have encountered

7 years ago

Reply from National Processing

Thank you for the feedback, Leo. We are sorry about the bad experience you had with us. Please reach out to us giving us more details on what happened and if there is anything we can do. We would love the opportunity to work with you!

Feb. 6th, 2018

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Karen Zagami Jupiter, FL

I have been vert happy with your staff. Anytime I call I speak with Nate C. he is always available to help.

7 years ago

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Mad Dash Delivery Lewiston, ID

Cheap fees. During the signing up process our business name was not properly recorded which ended up costing us almost $3,500 in government fees. Lack of attention to detail on National Processing's part. Very disappointed.

7 years ago

Reply from National Processing

We are very sorry to hear about your experience during the signing process. When we looked into this, the miscommunication seems to have happened when we were getting the Tax ID from you. When that happens, you are only supposed to be charged $10 a month. Can you email letting us know why you were charged so much? Thank you for the feedback.

Feb. 6th, 2018

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Verified Customer

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Gary Wichita, KS

Customer service not so good was promised much more than I received

7 years ago

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Brian Eagle Mountain, UT

I gave them multiple leads and maybe 1 of 3 closed. one had poor follow up, which lost trust...

7 years ago

Reply from National Processing

Which leads did you send in that were not closed? We looked and the ones we were able to find were listed as 'not interested'. Let us know and can look into this more. Who was the associate assisting you on the accounts? Thank you for the feedback, Brian!

Mar. 21st, 2018

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TeleenHartvigsen

they have worked well for us and lowered what we pay out

7 years ago

Reply from National Processing

Great to hear our competitive prices have benefitted you! Thanks, Teleen!

Mar. 12th, 2018

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Verified Customer

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Brian

Overall it's ok but there's always room for improvement.

7 years ago

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The Hook Company Wake Forest, NC

Great customer service, Katy has been great, responds to emails ASAP! The Hook Company

7 years ago

Reply from National Processing

Our customer service team is the best! Great to hear the encouraging feedback!

Feb. 27th, 2018

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Anonymous Yuma, AZ

had nothing but problems. nothing ever promised was delivered. chronic staff turn over.

7 years ago

Reply from National Processing

Very sorry to hear about this unfortunate experience. What was never promised? What account account are you under? If you can provide us with this information we can look into the problem and help resolve this issue! Thank you for the feedback!

Feb. 26th, 2018

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Verified Customer

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Steve Heber, UT

Recently National Processing ran a credit on our account without our approval

7 years ago

Reply from National Processing

We are very sorry to hear that, Steve. What is the account under that we ran the card on without your authorization? We would love to help get this resolved and make this a more positive experience for you!

Feb. 26th, 2018

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Walt Fourney Norwood, CO

Things tend to work,rates are reasonable, help is available if needed.

7 years ago

Reply from National Processing

Our service team is dedicated to providing help whenever you need it!

Feb. 16th, 2018

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Paul Ellis Spray, OR

Good people to work with, I always had a good experience working with them.

7 years ago

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Verified Customer

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Sign

I would not use them as they are constantly increase their rate.

7 years ago

Reply from National Processing

We are sorry for this experience. We strive to be transparent and honest with everything we do. Were you informed of why we were increasing your rates? We would love to look more into this to see what the issue was. Reach out to us at with the account you had with us! Thank you for the feedback!

Mar. 7th, 2018

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Tyler Bird Orem, UT

I liked they were prompt in answering the phone.

4 years ago

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John McGough Columbus, OH

Online ach and credit card processing at a reasoanable rate.

6 years ago

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Tarrq Mesquite, TX

Great service, competitive rates...........

7 years ago

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RICHARD HEFTEL Las Vegas, NV

Josh is fabulous to work with. doesn't get any better

7 years ago