Name: National Processing
Rating: 4.2

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Verified Customer

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Donovan McNamee Orlando, FL

I went with them since they had the best rates. They have always answered my questions and solved things every time I needed them.

7 years ago

Reply from National Processing

We take pride in the rates we provide. Great to hear they have been of benefit to you!

Feb. 16th, 2018

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Verified Customer

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Anonymous

The cost was what convinced me of going with them. The equipment works quickly. I haven't used the customer support a whole lot, but they seem good.

7 years ago

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Pam Carter

I went with them since they were cheap. It's a little frustrating though, their equipment can't do the same things that the one I had before. They really should bring their software up to date.

7 years ago

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Verified Customer

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Jordan Monga

We never had an issue with customer service, though we didn't really talk to anybody. We never really ran into any problems with the system.

7 years ago

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Verified Customer

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Richard Heftel Provo, UT

Their service was what convinced me of getting it. It's easy to use the software and the customer service person that helps me is great.

7 years ago

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Jesse Huff Woodward, OK

I searched for the best rates among merchant payment processing services and I found National Processing to have the best that I could find. Josh Beutler was my sales executive and he was very helpful and friendly, which you don't always come across.

7 years ago

Reply from National Processing

Happy to hear about your positive experience with our rates and sales executive! Thanks for the feedback, Jesse!

Mar. 7th, 2018

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Bella A Virginia Beach, VA

This company is easy to work with! Very receptive to all my questions and the help desk is beyond helpful! The fees are cheaper than most processing companies, which as a business owner helps a whole lot. Overall, I recommend National Processing!!

7 years ago

Reply from National Processing

Thank you for the review, Bella. We are delighted you went with us too!

Feb. 7th, 2018

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Colby Porter Boise, ID

Porter and Porter Consulting has been using National Processing for the last 3 years. National Processing has always been there for us and provides the best customers service, and we here at Porter and Porter, highly recommend this processing company to anyone who is in need of great service and a way to process money.

7 years ago

Reply from National Processing

Thank you for the specific and professional review! We look forward to doing business with you!

Feb. 28th, 2018

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Lisa Clarke

I did a lot of research before choosing our credit card processing company. It was mostly confusing and frustrating... We have been very happy with the pricing and the service received so far and would highly recommend them.

7 years ago

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Brittany South Jordan, UT

The people at National Processing are always available to answer my questions. Even it I ask the same question a couple times a year they are eager to please. My statements are easy to read and their charges/rates are better than other companies I have looked at.

7 years ago

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Aaron S. Manchester, NH

I can't thank National Processing enough. Last year when no one else would approve the volume level my business was doing they did. Because of them, I was able to process sales without incidence. Highly recommend this company.

7 years ago

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Tyler Hurst Star, ID

It has truly been a wonderful experience to work with the team at national processing. What is most impressive is their very responsive customer service! They get right back to you, plus the setup process was Simple and quick. No Better company in processing than National Processing!

7 years ago

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Robert R Sarasota, FL

Tried many other processors and was either over charged or had terrible service (or a combination of both). These guys have been accessible, helpful, transparent, and awesome to deal with. I did my research about different companies and so glad I found National.

7 years ago

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Brett Bailey American Fork, UT

We have used National Processing from the first day we started taking credit card payments. They integrated well with Quickbooks and with our website. Whenever we have a question, it is easy to get someone on the line to discuss it with.

7 years ago

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Cindy Van Vliet Modesto, CA

I really love the staff at National Processing. They are very helpful. Since we switched to National Processing we have not had any issues. The processing time is very fast usually by the next day sometimes sooner. I also love how simple it is to run a credit card. I would recommend them. Thank you National Processing for great service.

7 years ago

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Jerry Pierce Gooding, ID

We conducted some thorough research prior to changing our credit card processing services. National Processing was the only company that had polite and friendly customer service, prompt responses to requests for information, and they ended up saving us money in the end.

7 years ago

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Verified Customer

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dave church Coeur d'Alene, ID

they are the best processer that I have dealt with easy to get a hold of and don't pass me along to someone else

7 years ago

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Verified Customer

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MarkElliot

service is very good when you call with a proble. We have both a portable and stable machine with numerous transactions a day.

7 years ago

Reply from National Processing

Great to hear about our products and service being of benefit to you! Anything else we can improve on let us know at !

Mar. 1st, 2018

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Verified Customer

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TrevorEmond

Easy and fast communication. Would fave preferred a less bulky terminal but I guess you get what you pay for and I like the rates :)

7 years ago

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Verified Customer

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LorrieRevelli

They have been great to work with. If we have a problem they fix it very quickly and are easy to work with.

7 years ago

Reply from National Processing

Thank you for the positive review!

Feb. 28th, 2018

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Verified Customer

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Brian A

Someone recommended it to me. The system just worked. Customer service's response time was the best, they did a good job.

7 years ago

Reply from National Processing

Thanks for the review! We always appreciate positive feedback!

Feb. 15th, 2018

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Verified Customer

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Cheryl Bell

I was referred to them. When I signed up I was supposed to get some kind of training on how to take payments and such, but I never received that. I never got the processing equipment and received no follow up from them either.

7 years ago

Reply from National Processing

We appreciate the feedback you gave us over the phone. If there is ever anything else we can do to help out don't hesitate to reach out at ! Looking forward to our continued working relationship!

Feb. 22nd, 2018

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Verified Customer

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Mike Wells

I switched to save money. So far it has been a good experience. I find the system to be relatively easy to use.

7 years ago

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Amara Packwood Leavenworth, KS

I worked with Josh B and he was able to quickly and accurately answer my questions both via phone and email. Very good experience, I would not hesitate to recommend him to another person looking for the same product.

7 years ago

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Lori M Haury Bonanza, OR

They have been good to work with. I was surprised that they deducted money’s from my account before verifying what a customer said. I then had to show the proof to have the funds re-deposited. I am their customer and should have been asked for the proof first.

7 years ago

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Jessica Peterson Rochester, MN

We have been using National Processing's services since 2010. There website is easy to use and whenever I've needed customer service's help, they stay with me on the phone until the issue is resolve. Fantastic service!

7 years ago

Reply from National Processing

That is fantastic to hear! Thanks Jessica!

Feb. 23rd, 2018

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Landon R Orem, UT

They have always been great to work with. I had a machine go down, and they were able to take care if it very quickly. They are friendly and very knowledgeable of what they are doing.

7 years ago

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Tim Duncan Corpus Christi, TX

My experience with National Processing has been nothing but positive. Or monthly subscription transactions and daily incidental sales are handled flawlessly. Customer service, when needed, is professional and prompt.

7 years ago

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Logan Chatsworth, CA

Very easy set up, great customer service. They are always there to help you. I would definitely recommend them, and if you can get the Clover, it’s perfect for any kind of business

7 years ago

Reply from National Processing

We emphasize customer service and are pleased to hear about your experience with us! We are always here to help you!

Feb. 7th, 2018

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Rick Clayton Orem, UT

My business has used Nation Processing for our business for over 5 years. Their service has been great, but their fees have saved our business thousands of dollars over the years.

7 years ago

Reply from National Processing

Great to hear about our prices helping you out, we strive to provide the best, lowest rates possible! Thanks, Rick!

Feb. 6th, 2018

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Daniel Sommerfeld

I have been very satisfied with National Processing regarding the low fees and how quickly I get my money. One draw back I have had is that I have not yet been able to process debit card payments even though in a telephone conversation was told that I would be able to accept them.

7 years ago

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Tcherina Zylstra

Every step of the process was done with professional and friendly service. When I had an issue with machine the customer service line was exceptional in fixing the problem , friendly and done in a very timely manner.

7 years ago

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Verified Customer

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Katie

You have terrible customer service. Whenever we have tried to refer potential clients over to you.... you never call them. You would think that you want to have as many great clients as possible but you guys suck.

7 years ago

Reply from National Processing

We are very sorry for this inconvenience, Katie. Which clients of yours never heard from us? We always strive to contact all referrals within the day we receive them. Let us know and we will reach out to them as quickly as possible! Thank you for the feedback.

Apr. 11th, 2018

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New Tranont associate Pine City, MN

Need better communication and follow up on potential accounts. Need to be more proactive and aggressive at closing deals

7 years ago

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Blair Hershey Orem, UT

Great service and dependable. Speak to a real person and not a computer when you need help.

7 years ago

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Dr. Chris Ogden, UT

They have lots of fees and old machines, also have pci compliance fee that is basically just another way for them to get money each year. Go with the square for ease of use and next day money to your account.

7 years ago

Reply from National Processing

We apologize for this regrettable experience. Which account of yours was it that was charged the fees that were not in accordance with your expectations? We want to look into this to see what issues there were. Thank you for the feedback!

Mar. 12th, 2018

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Verified Customer

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Anonymous Saint Paul, MN

Customer service is bad. customer people wont help you out at all. I called multiple times and all i need is to cancel and the lady was so rude to me. caleed 3 times for the same reason.

7 years ago

Reply from National Processing

Customer service is very important to us and we are so sorry you had this unfortunate experience with ours. Which account was yours that you were having issues or needing assistance with? We want to look into this and help in any way we can! Let us know here or at !

Mar. 12th, 2018

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Verified Customer

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National Processing User

This company won't close my account. I have sent them the required notification and they still continue to automatically withdraw from my account. I sent an emal and they won't respond. BEWARE OF THIS COMPANY!!!!!

7 years ago

Reply from National Processing

We are sorry for the inconvenience you are experiencing. What is your account and we can look it up directly right now. Are you emailing with your inquiries? Let us know and we will get this resolved as quick as possible!

Mar. 12th, 2018

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Verified Customer

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Wen JingHe

Staffs are professional, and helpful. Good Customer Service overall with reasonable pricing.

7 years ago

Reply from National Processing

We appreciate the positive feedback and will continue to provide you with great experiences! Thanks Wen!

Mar. 12th, 2018

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WilfredPlester

Terrible. I did one 650.00 transaction and was charged 85.00 at the end of the month. Next month I did no transactions and was charged 35.00. I can't afford this kind of nonsense.

7 years ago

Reply from National Processing

We are trying to look into why you were charged the amount. What was your account with us listed under? Let us know so we can help and see what happened, thank you!

Mar. 12th, 2018

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HNL SERVICES AND MARKETING Modesto, CA

Fees too expensive, I am a small retailer and it seems that National Processing only has plans available for those processing more than $10,000 per month.

7 years ago

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Donovan James Antiques Cayucos, CA

They promised very low fees instead they charged High fees till I call to complain and then they lowered them but they already charged me $200 2 months for 3 months and refused to refund it

7 years ago

Reply from National Processing

We looked up Donovan James Antiques in our system but could not find the account. Is it possible it is listed as Donovan Jame LLC? We want to get the information right and see why you were charged the amount. Any other information you feel would be good for us to know please email us at and we will look into this issue. Thank you for the feedback!

Mar. 12th, 2018

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Ick Sick Nation/ Mr. A'aron Coleman Aurora, CO

they terminated my account fro no reason at all and did not do the professional courtesy of informing me BEFORE they terminated it or allowing me to cure whatever deficiencies were existing

7 years ago

Reply from National Processing

We are sorry for this unpleasant experience. We always strive to open and transparent with everyone we work with, and that includes our account representatives. Who was your account representative? We want to look into why you never informed of this. Thank you Mr. Coleman!

Mar. 6th, 2018

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Champions Plainfield, IL

best prices! excellent customer service - always answer the phone quickly when I call them

7 years ago

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Richard

Transition was relatively smooth. Wished I had more info./support setting up account and getting monthly statements.

7 years ago

Reply from National Processing

Thanks for the feedback, Richard. At anytime you can email us at or call at 1-800-720-3323 and we can provide more support on your account and details regarding the monthly statements!

Feb. 22nd, 2018

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Ramandeep Dhillon

We had no MSE before, so when they called I took them up on it. It's a good service overall, though it's not the best.

7 years ago

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Kevin Marquez

They had good rates, that's why we picked them. The system is kind of outdated though.

7 years ago

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Tim Bartylla

I was with Tranont so I decided to go with them. They should reply faster to messages.

7 years ago

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Anonymous

A friend referred me to it, that's why I got it. They have been worst than any other software I've used though. I don't like them, there's a lot of things they should change about how they do things.

7 years ago

Reply from National Processing

We are sorry to hear that! What has been so bad about the software? Reach out to us at and we will help you!

Feb. 15th, 2018

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Lovetta Stevenson Utica, MI

I got it to give my customers the option of paying with credit cards or checks. The software and equipment are kind of outdated though. They should also improve their customer service and have a faster response time.

7 years ago

Reply from National Processing

We are sorry to hear about your experience, Lovetta. Which customer of yours was it that had the issues with the software and equipment? We always appreciate feedback on how we can improve!

Feb. 21st, 2018