8.0
Overall Scorea month ago
Opening its doors in 2007, National Processing is a merchant service provider that manages payment processing solutions for over 8,000 locations across the nation. National Processing’s mission is to build strong, trusting relationships with its customers. Additionally, the company promotes authenticity and seeks to carry out its mission with upfront pricing, service-oriented giving, and transparent business practices.
The Good
- National Processing Promises
- Customer Care
- No Hidden Fees
- Competitive Rates
- Charitable Giving
National Processing Promises
National Processing makes promises that are commonly ignored in the merchant accounts industry. First, the company commits itself to being transparent in its merchant processing relationships. Second, it promises that it won’t hold customers to an annual contract. Finally, it promises not to raise the rates originally provided to you. Above all, National Processing wants to be trusted by its customers; every promise made stems from its desire to fulfill this purpose. These are the types of promises that lead to glowing merchant services reviews.
Customer Care
It’s one thing to make promises of dedication to customers; it’s another thing entirely to actually keep those promises. The company’s excellent business practices demonstrate the authenticity that it promises. The comments on National Processing’s social media pages are largely very positive customer experiences. The simple fact that the company does not require its customers to sign a contract shows that it values dedication to customer satisfaction over its desire to turn a profit.
No Hidden Fees and Upfront Pricing
National Processing promises its customers that no hidden fees will be added to the end price. Additionally, customers can expect all fees to be shown upfront on the website before even contacting the company.
Competitive Rates
Potential customers of National Processing who are concerned about pricing must look at two separate pricing criteria: monthly fees and transaction fees. National Processing provides customers with some extremely competitive rates, meaning customers have the assurance that prices are among the best in the industry. The company charges a monthly fee of $9.95 for its services. Customers who want more information can simply visit National Processing’s “pricing” page, which lists the expected cost per $100 transaction. Transaction fees are uniform for online transactions, POS transactions, and mobile payments. The transaction costs are as follows:
- Online transactions: starting percentage of 0.20% plus $0.10 per transaction
- POS transactions: starting percentage of 0.20% plus $0.10 per transaction
- Mobile Transactions: starting percentage of 0.20% plus $0.10 per transaction
Charitable Giving
The company not only cares about its customers, but also about the community at large—10 percent of company profits are donated to charity. Its mission to create a relationship of trust with customers becomes more believable when one takes its charitable giving into account.
The Bad
- Multiple Fees
Multiple Fees
Though the company is upfront with its fees, there do seem to be many of them. National Processing stands by its decision to be transparent and invites customers to compare its fees and prices to other companies in the industry. The following is a list of all fees the company charges:
- Interchange and Margins: 0.20% + $0.10
- Monthly Fee: $9.95 per month
- Chargeback: $15.00 per instance
- Retrieval Fee: $5.00 per instance
- Voice Authorization: $1.50 per authorization
- ACH Rejection Fee: $15.00 per instance
- AVS Fee: $0.05 per transaction
- Batch Fee: $0.10 per batch
- PIN Debit Fees: No markup/pass-through at cost
The Bottom Line
National Processing has received overall positive online feedback from its customers; negative merchant services reviews usually comes from a company's lack of quality customer care, a problem that national processing does not have. Customers have found the company’s transparency promise to be authentic, its pricing to be fair and accurate, and its employees to be helpful. Though the company does seem to have several fees, it is upfront about them. If customers are still concerned with pricing, the company website offers a look at how much a payment processing customer might expect to pay per $100 processed. National Processing proves that it is a trusted merchant service provider by emphasizing its customers needs. We recommend customers consider choosing National Processing as a possible alternative to other top merchant services companies.
Disclaimer
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User Reviews
Verified Customer
You have terrible customer service. Whenever we have tried to refer potential clients over to you.... you never call them. You would think that you want to have as many great clients as possible but you guys suck.
Reply from National Processing
TJ HartmanApr 11, 2018
We are very sorry for this inconvenience, Katie. Which clients of yours never heard from us? We always strive to contact all referrals within the day we receive them. Let us know and we will reach out to them as quickly as possible! Thank you for the feedback.
Verified Customer
Support staff is always very responsive and professional.
Verified Customer
National Processing has always been easy to use!
Verified Customer
Great service for the USA and Canada, they deliver
Verified Customer
National Processing has saved me more than 50% in monthly processing fees!!!
Verified Customer
Said I would get gift cards. Didn't happen. Haven't paid out my buyout yet. Too hard to get ahold of.
Verified Customer
I think it helps that we now personally know people who work there. At first not a lot of follow through but now everyone is super accomadating!
Verified Customer
Need better communication and follow up on potential accounts. Need to be more proactive and aggressive at closing deals
Verified Customer
They deemed travel agencies as too high a risk and cancelled our account
Reply from National Processing
TJ HartmanMar 21, 2018
Travel agencies are deemed as high risk due to the chargebacks. We apologize for the inconvenience this caused you. Is there any other way we can assist you? We would love the opportunity to help out in any way we can! You can either reply here or email us at [email protected]!
Verified Customer
Lowest merchant fees!! Even the CPA couldn't believe the difference in fees from former merchant processor to National Processing!
Verified Customer
Great service and dependable. Speak to a real person and not a computer when you need help.
Verified Customer
How they present their business and the cost
Reply from National Processing
TJ HartmanMar 21, 2018
What was the issue with how we presented our business and cost? We strive to be as transparent as possible and are sorry if you were mislead in any way. We post our prices online for everyone to see. We would love to help out with your problem in any way we can. Email us at [email protected] and we will look into this. Thanks for the feedback!
Verified Customer
Easy to work with. Our sales rep has been very upfront and honest. Provided what was promised and resolves questions quickly.
Verified Customer
Never had any hassles: friendly customer service
Verified Customer
Customer service not so good was promised much more than I received
Verified Customer
Very easy to use, you get your money deposited quickly in your account. We would recommend this company. Also they are trust worthy.
Verified Customer
Quick response, answers questions, very helpful. Great rates.
Reply from National Processing
TJ HartmanMar 14, 2018
Thank you for the concise, positive review! We appreciate your feedback!
Verified Customer
Excellent service and very helpful, I would recommend them for sure
Verified Customer
National strives to be the best company with the lowest rates to keep your fees as low as possible without rate increases.
Verified Customer
I found national processing very easy to use. It's very quick to get set up and quick to get into the program each time you want to use it. To make a claim he just simply take a picture and push submit and it's instantly done. Then two days later you have money in your bank account repaying what you spend. As an employer I found it also very easy and straightforward. I can print reports whenever I want and I can review and see how things are going. It'll send me a message if funds are running low. Overall from a user and an employer perspective I found them to be a great company to deal with.
Verified Customer
Whenever I have had a question or concern they are always willing to help me.
Verified Customer
They have a great staff that helps you out!
Verified Customer
They have lots of fees and old machines, also have pci compliance fee that is basically just another way for them to get money each year. Go with the square for ease of use and next day money to your account.
Reply from National Processing
TJ HartmanMar 12, 2018
We apologize for this regrettable experience. Which account of yours was it that was charged the fees that were not in accordance with your expectations? We want to look into this to see what issues there were. Thank you for the feedback!
Verified Customer
I gave them multiple leads and maybe 1 of 3 closed. one had poor follow up, which lost trust...
Reply from National Processing
TJ HartmanMar 21, 2018
Which leads did you send in that were not closed? We looked and the ones we were able to find were listed as 'not interested'. Let us know and can look into this more. Who was the associate assisting you on the accounts? Thank you for the feedback, Brian!
Verified Customer
Customer service is bad. customer people wont help you out at all. I called multiple times and all i need is to cancel and the lady was so rude to me. caleed 3 times for the same reason.
Reply from National Processing
TJ HartmanMar 12, 2018
Customer service is very important to us and we are so sorry you had this unfortunate experience with ours. Which account was yours that you were having issues or needing assistance with? We want to look into this and help in any way we can! Let us know here or at [email protected]!
Verified Customer
Fast processing - usually next day funds are in our account
Verified Customer
Efficiency, great costumer service, no issues.
Verified Customer
This company won't close my account. I have sent them the required notification and they still continue to automatically withdraw from my account. I sent an emal and they won't respond. BEWARE OF THIS COMPANY!!!!!
Reply from National Processing
TJ HartmanMar 12, 2018
We are sorry for the inconvenience you are experiencing. What is your account and we can look it up directly right now. Are you emailing [email protected] with your inquiries? Let us know and we will get this resolved as quick as possible!
Verified Customer
I don’t know who you are I am not Shauna I have tried to unsubscribe to this email several times therefore my experience with this is not good please remove me from this list
Reply from National Processing
TJ HartmanMar 13, 2018
Sorry for the inconvenience, Shauna. We are not sure why you are still receiving emails if you have unsubscribed from the list. What is your email so we can make sure you are removed from the list and you don't receive our promos?
Verified Customer
Staffs are professional, and helpful. Good Customer Service overall with reasonable pricing.
Reply from National Processing
TJ HartmanMar 12, 2018
We appreciate the positive feedback and will continue to provide you with great experiences! Thanks Wen!
Verified Customer
Charged without initialising the system.
Reply from National Processing
TJ HartmanMar 12, 2018
We are sorry for this experience. Which account was it that got charged without initializing? Let us know so we can figure out what happened and why. Thank you for the feedback!
Verified Customer
The salesman was excellent. He was very responsive. Customer service was the opposite. We had never used a credit card terminal before nor individual credit card swipers. After signing up for the service, it took almost a month to receive any equipment. After the equipment arrived, there weren't any written instructions as to how to set it up and use it. All that was received was a welcome e-mail with a number of links to watch videos as to how to use the equipment. I had to spend several hours writing instructions for the staff here which should have been provided to us. Also, it was sometimes difficult to contact customer service. Sometimes i would call and the phone would go unanswered. If I called looking for the person I was working with, he always wasn't available. I would then leave a message for him but it appeared he would never receive it as there was no return phone call. The person tried hard to help but wouldn't always follow through on what he said he would do. He did take the time to walk me through over the phone on how to set up the equipment. However, after properly setting up the terminal, it still didn't work. It was determined that we had received the incorrect equipment. After receiving new equipment, we were still having issues with the terminal not working properly. We did receive new equipment yet for the third time. After not hearing from customer service for awhile, I contacted our sales rep through a dis-satisfactory e-mail and asked to cancel our service. Our sales rep., not wishing that, basically took over and did what customer service was supposed to do all along and walked me through the use of the terminal and swipers. He made sure there were no issues as we went along. Everything is fine as of now, but I had to jump through a lot of hoops to get to this point. I was disappointed that there wasn't any follow up response by the customer service manager after he was indirectly informed of my dissatisfaction. I did try to contact him, but he would always supposedly be in a meeting.
Verified Customer
they have worked well for us and lowered what we pay out
Reply from National Processing
TJ HartmanMar 12, 2018
Great to hear our competitive prices have benefitted you! Thanks, Teleen!
Verified Customer
It was explained to me before I signed on that it takes 2 to 2 1/2 days to transfer money to my account but once I was established that could be shortened to 1 day. after a number of months I called and requested someone to look into the time frame for transferring money to my account, never heard back. disappointed.
Verified Customer
Terrible. I did one 650.00 transaction and was charged 85.00 at the end of the month. Next month I did no transactions and was charged 35.00. I can't afford this kind of nonsense.
Reply from National Processing
TJ HartmanMar 12, 2018
We are trying to look into why you were charged the amount. What was your account with us listed under? Let us know so we can help and see what happened, thank you!
They have been good to work with. I was surprised that they deducted money’s from my account before verifying what a customer said. I then had to show the proof to have the funds re-deposited. I am their customer and should have been asked for the proof first.
I searched for the best rates among merchant payment processing services and I found National Processing to have the best that I could find. Josh Beutler was my sales executive and he was very helpful and friendly, which you don't always come across.
Reply from National Processing
TJ HartmanMar 07, 2018
Happy to hear about your positive experience with our rates and sales executive! Thanks for the feedback, Jesse!
Verified Customer
They give false statements to the clents
Reply from National Processing
TJ HartmanMar 06, 2018
Who was the client who received the false statements? We want to look into who did not receive the accurate information and reach out to them! Thank you for the feedback, Akash!
Verified Customer
great coverage on locations. We are a mobile food truck, travelling to many in town and out of town events. Anywhere you have cell service you have a reliable single, easy to use device. We have tried others previous to National and would rather just accept cash than to go through the headaches and lost revenue from any other competitors products and/or devices.
Reply from National Processing
TJ HartmanMar 07, 2018
Glad our products are able to help out with your mobile business!