Opening its doors in 2007, National Processing is a merchant service provider that manages payment processing solutions for over 8,000 locations across the nation. National Processing’s mission is to build strong, trusting relationships with its customers. Additionally, the company promotes authenticity and seeks to carry out its mission with upfront pricing, service-oriented giving, and transparent business practices.
- National Processing Promises
- Customer Care
- No Hidden Fees
- Competitive Rates
- Charitable Giving
National Processing Promises
National Processing makes promises that are commonly ignored in the merchant accounts industry. First, the company commits itself to being transparent in its merchant processing relationships. Second, it promises that it won’t hold customers to an annual contract. Finally, it promises not to raise the rates originally provided to you. Above all, National Processing wants to be trusted by its customers; every promise made stems from its desire to fulfill this purpose. These are the types of promises that lead to glowing merchant services reviews.
It’s one thing to make promises of dedication to customers; it’s another thing entirely to actually keep those promises. The company’s excellent business practices demonstrate the authenticity that it promises. The comments on National Processing’s social media pages are largely very positive customer experiences. The simple fact that the company does not require its customers to sign a contract shows that it values dedication to customer satisfaction over its desire to turn a profit.
No Hidden Fees and Upfront Pricing
National Processing promises its customers that no hidden fees will be added to the end price. Additionally, customers can expect all fees to be shown upfront on the website before even contacting the company.
Potential customers of National Processing who are concerned about pricing must look at two separate pricing criteria: monthly fees and transaction fees. National Processing provides customers with some extremely competitive rates, meaning customers have the assurance that prices are among the best in the industry. The company charges a monthly fee of $9.95 for its services. Customers who want more information can simply visit National Processing’s “pricing” page, which lists the expected cost per $100 transaction. Transaction fees are uniform for online transactions, POS transactions, and mobile payments. The transaction costs are as follows:
- Online transactions: starting percentage of 0.20% plus $0.10 per transaction
- POS transactions: starting percentage of 0.20% plus $0.10 per transaction
- Mobile Transactions: starting percentage of 0.20% plus $0.10 per transaction
The company not only cares about its customers, but also about the community at large—10 percent of company profits are donated to charity. Its mission to create a relationship of trust with customers becomes more believable when one takes its charitable giving into account.
- Multiple Fees
Though the company is upfront with its fees, there do seem to be many of them. National Processing stands by its decision to be transparent and invites customers to compare its fees and prices to other companies in the industry. The following is a list of all fees the company charges:
- Interchange and Margins: 0.20% + $0.10
- Monthly Fee: $9.95 per month
- Chargeback: $15.00 per instance
- Retrieval Fee: $5.00 per instance
- Voice Authorization: $1.50 per authorization
- ACH Rejection Fee: $15.00 per instance
- AVS Fee: $0.05 per transaction
- Batch Fee: $0.10 per batch
- PIN Debit Fees: No markup/pass-through at cost