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National Processing

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6.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 15th, 2021

National Processing provides several payment processing services including the following: 

  • Credit card processor solutions
  • Electronic invoicing
  • Mobile payments processing
  • ACH processing
  • Check processing

Founded in 2007, National Processing services both large and small businesses across the United States. National Processing's service-oriented mission is to build strong, trusting relationships with merchants. Additionally, the company promotes authenticity and seeks to carry out its mission with upfront pricing, efficient payment processing services, and transparent business practices. 

Continue reading our National Processing review or jump straight to National Processing reviews from business owners and other clients. 

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The Good

  • National Processing Promises
  • Customer Service
  • Upfront Pricing
  • Lowest Price Guarantee 

National Processing Promises

National Processing makes promises that are commonly ignored in the merchant account industry.

First, the merchant account provider commits itself to be transparent in all credit card processing relationships.

Second, it promises that it won't hold customers to an annual contract, meaning there is no early termination fee. 

Finally, it promises not to raise the original rates provided to each merchant. The monthly fee and processing fees you pay at the start of your merchant account are what you will pay for the duration of your contract. 

Customer Service

It’s one thing to make promises of dedication to customers; it’s another thing entirely to actually keep those promises. The company’s excellent business practices demonstrate the authenticity that it promises.

The majority of National Processing’s customer reviews reflect largely positive customer experiences. Not requiring customers to sign a contract shows the value of customer satisfaction over the desire to turn a profit. 

Upfront Pricing

National Processing promises consumers that no hidden fees will be added to the final price of their credit card processing. Additionally, customers can expect all fees to be shown upfront on the website before even contacting the merchant accounts company. For example, the Membership Plans and transaction costs are as follows:

  • Small to medium restaurant: $10/month (0.15% + $0.07)
  • Small to medium eCommerce: $10/month (0.30% + $0.15)
  • Small to medium retail: $10/month (0.20% + $0.10) 
  • $200,000 or less: $59/month (0% + $0.09)
  • $200,000 or more: $199/month (0% + $0.05)

Customers who want more information can simply visit National Processing’s pricing page, which lists the expected cost per $100 transaction.

Lowest Price Guarantee 

In addition to its competitive rates, National Processing offers a price guarantee: if it can't beat a competitor's rates, the company will pay you $500.   

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The Bad

  • Fees

Fees

Though the company is upfront with its fees, be aware that there are fees beyond the monthly membership. 

National Processing charges the following fees for credit card and debit card transactions:

  • Interchange
  • Assessment fees
  • National Processing margins 

Transactions are also subject to additional fees from the company's processing solutions partners, such as Clover. 

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The Bottom Line

National Processing has received overall positive online feedback from its customers; negative merchant services reviews usually come from a company's lack of quality customer care, a problem that National Processing does not appear to have. 

We recommend customers consider choosing National Processing's payment processing services as a possible alternative to less-affordable merchant services.  

Read reviews below to hear from National Processing customers. 

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Star Rating

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4.2

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153 Reviews

Review Breakdown

5 grade

66%

4 grade

14%

3 grade

4%

2 grade

4%

1 grade

12%

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KenSmith

The salesman was excellent. He was very responsive. Customer service was the opposite. We had never used a credit card terminal before nor individual credit card swipers. After signing up for the service, it took almost a month to receive any equipment. After the equipment arrived, there weren't any written instructions as to how to set it up and use it. All that was received was a welcome e-mail with a number of links to watch videos as to how to use the equipment. I had to spend several hours writing instructions for the staff here which should have been provided to us. Also, it was sometimes difficult to contact customer service. Sometimes i would call and the phone would go unanswered. If I called looking for the person I was working with, he always wasn't available. I would then leave a message for him but it appeared he would never receive it as there was no return phone call. The person tried hard to help but wouldn't always follow through on what he said he would do. He did take the time to walk me through over the phone on how to set up the equipment. However, after properly setting up the terminal, it still didn't work. It was determined that we had received the incorrect equipment. After receiving new equipment, we were still having issues with the terminal not working properly. We did receive new equipment yet for the third time. After not hearing from customer service for awhile, I contacted our sales rep through a dis-satisfactory e-mail and asked to cancel our service. Our sales rep., not wishing that, basically took over and did what customer service was supposed to do all along and walked me through the use of the terminal and swipers. He made sure there were no issues as we went along. Everything is fine as of now, but I had to jump through a lot of hoops to get to this point. I was disappointed that there wasn't any follow up response by the customer service manager after he was indirectly informed of my dissatisfaction. I did try to contact him, but he would always supposedly be in a meeting.

7 years ago

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Hannah Pizzo San Diego, CA

I was starting a new business from scrap, so I needed a service like theirs. I actually liked their web portal thingy, it was just a little hard to understand sometimes. I actually ended up canceling after a bit and doing that took a while. I didn't really get any information about the cancellation process or anything. I was still getting billed for some things after I thought everything had been canceled.

7 years ago

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Reply from National Processing

We are sorry for the unfavorable experience you had. What is the account that was being billed after you cancelled? Let us know this and any other information by either replying here or emailing us at . We would love to help make this experience more positive for you. Thanks for the feedback Hannah!

Mar. 12th, 2018

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Anonymous Franklin, WI

They were the provider with the lowest cost, that's why we picked it. The equipment is just average, there's nothing spectacular about it. It gets the job done. Their customer service is really bad, they don't call you back when they say they will. They need to work on that and on getting written procedures for installing, quitting, and maintaining their equipment. They have none of that right now.

7 years ago

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Reply from National Processing

We are sorry to hear about your unfortunate experience with our customer service. We strive to provide the best in house support and appreciate the feedback. We have dedicated representatives to help set up installation and activating equipment. We would love to help you! Reach out to us at and let us know what we can do!

Feb. 21st, 2018

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HNL SERVICES AND MARKETING Modesto, CA

Fees too expensive, I am a small retailer and it seems that National Processing only has plans available for those processing more than $10,000 per month.

7 years ago

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Brian Eagle Mountain, UT

I gave them multiple leads and maybe 1 of 3 closed. one had poor follow up, which lost trust...

7 years ago

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Reply from National Processing

Which leads did you send in that were not closed? We looked and the ones we were able to find were listed as 'not interested'. Let us know and can look into this more. Who was the associate assisting you on the accounts? Thank you for the feedback, Brian!

Mar. 21st, 2018

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Steve Heber, UT

Recently National Processing ran a credit on our account without our approval

7 years ago

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Reply from National Processing

We are very sorry to hear that, Steve. What is the account under that we ran the card on without your authorization? We would love to help get this resolved and make this a more positive experience for you!

Feb. 26th, 2018