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CreditCardProcessing.com

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5.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: June 27th, 2019

CreditCardProcessing.com is a newer merchant accounts service provider that launched in 2013 and specializes in helping new, existing, big, and small businesses in a number of different industries obtain the best merchant services possible. The payment processing company offers reasonable rates for its merchant accounts services and credit card processing services, and its staff offers hassle-free assistance to help business owners get started on accepting credit card payments. Additionally, CreditCardProcessing.com's application process is straightforward and its approval time is quick.  

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The Good

  • Easy to Work With
  • Breadth of Products
  • Low Processing Cost

Easy to Work With

CreditCardProcessing.com is all about simplicity and strives to make it easy for business owners to apply for and obtain merchant accounts. For customers looking for a mobile swiper or payment gateway, CreditCardProcessing.com offers a simplified online application with conditional immediate approvals. For others or those not interested in an internet merchant account and the payment gateway, CreditCardProcessing.com's sales representatives work with customers to understand their short- and long-term business goals and needs. CreditCardProcessing.com provides several options that may work for a customer's individual business. 

Breadth of Products 

Whether a business has an existing merchant account or is new, CreditCardProcessing.com offers a wide array of options to ensure that every merchant has the solutions they need. For example, the merchant account provider has a wide variety of traditional and alternative payment acceptance solutions, including mobile, e-commerce, stand-alone terminals, and even a gateway for payment integrations. In addition, CreditCardProcessing.com offers a suite of value-added solutions designed to help businesses grow, including gift cards, loyalty programs, reputation and social media management, website and domain registration, employee management, and more. The company is also a proud reseller of Clover. 

Low Processing Cost

While the payment processor does not disclose each individual rate or associated cost, CreditCardProcessing.com does have a "lowest total processing cost guarantee". This guarantee allows clients to send in current merchant account processing statements or competitor rates (in writing) in order to provide the lowest processing rate. If, for whatever reason, CreditCardProcessing.com cannot beat the rate, they will give the business owner a $50 American Express gift card. 

CreditCardProcessing.com also has low transaction fees. Outlined below are the company's fees excluding monthly fees, which vary per transaction type for credit cards and debit cards:

  • Online Transaction Fee: 0.95% (Debit) + $0.22 or 1.95% (Credit) + $0.22 PT
  • POS Transaction Fee: 0.35% (Debit) + $0.20 or 1.55% (Credit) + $0.20 PT
  • Mobile Transaction Fee: 0.35% (Debit) + $0.20 or 1.55% (Credit) + $0.20 PT
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The Bad

  • Limited Industries
  • Pricing and Fees

Limited Industries

At this point, CreditCardProcessing.com provides merchant services in only eight industry categories. That being said, a number of merchant account providers avoid "high risk status" companies due to a number of complications. Businesses who can use CreditCardProcessing.com for their merchant account needs include: 

  • Retail
  • Mail Order/Phone Order
  • Internet
  • Wireless
  • Restaurant
  • High Volume
  • Petroleum/Gas Station
  • Hotel/Lodging

Pricing and Fees Vary

Pricing, rates, and fees vary depending on a number of factors. The industry type, business size, transactions, and processing demands all contribute to how CreditCardProcessing.com handles an account. In order to obtain an accurate depiction of rates and fees, business owners will need to reach out directly to get a free quote. Pricing transparency is something business owners have been known to appreciate, especially in the merchant account arena. 

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The Bottom Line

While CreditCardProcessing.com may be considered a newcomer in the merchant account services and credit card processing industries, the company has instituted a number of solutions that benefit large and small businesses nationwide, including a simple application process, a variety of product and service options including credit card transactions, and low processing fees. Its low processing cost and breadth of service, in comparison to other credit card processing companies, have resulted in positive merchant services reviews.

The company also offers 24/7 customer service help and does not charge any early termination fees. Unfortunately, CreditCardProcessing.com does not provide credit card processing services to high risk merchants and the company's pricing and fees may vary. However, merchants who feel that CreditCardProcessing.com may be a good fit for their needs are encouraged to reach out to the company for more information.

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Star Rating

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2.5

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243 Reviews

Review Breakdown

5 grade

19%

4 grade

16%

3 grade

9%

2 grade

9%

1 grade

47%

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Tony Curtis North Las Vegas, NV

Initially I was with another company that was kind of slow with information. I did some research on different companies and I ended up switching to CreditCardProcessing.com. It has worked out well for me. Customer support is nearly perfect. We did have some problems in the beginning but since then we haven't needed to call them in 7 or 8 months. We are having glitches very frequently with the machine though. Other than that I would like to have an online statement for everything we do every month. That way we can keep up with what's going on and also to make sure we know what percentage is being charged by transaction. That way we can make sure everything runs smoothly.

7 years ago

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Anonymous South San Francisco, CA

I signed up with them because they had the option of doing things from month to month. Since it was my first time and I didn't know what I was getting myself into, that seemed like a good idea. They also had an offer of a fifty dollar gift card if I referred a friend, but I haven't received that since early October. I'm disappointed about that. As for customer support, whenever I call them it takes me forever to get through to someone. The software itself is good, the thing that I have problems with is the equipment. It's not compatible with the iPhone 7 or iPhone 8. To be honest, I just cannot use it on my phone, I have to use it on my old iPad. Another thing I'd like them to change is the kind of cards they take. Because of the fees and everything my customers can't really use American Express or Discover, we can only take Visa and MasterCard. I'd like my clients to have the flexibility of using whatever they choose to use.

7 years ago

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Abdul Sageer

We found it on the internet and the price looked very good. When we called them they were really helpful through the phone. We haven't used the equipment much since we've only had it for a week. It hasn't been long enough for us to run into any issues, but we did call them recently. They were very helpful on the phone and did everything that we needed them to do. I do think that they should check up on you from time to time, especially for new customers. It would be nice if they could call us before we call them with any issues, that way we could get and give some feedback on everything. Another thing that we'd like to have is stickers that we could put on the door to let customers know that we can take American Express and all the other credit cards.

7 years ago

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Steve Beeson Milwaukee, WI

I looked up several companies listed online and CreditCardProcessing was the one that made the most sense for me when I talked to their representatives. Their customer service does a good job, but they're not always as responsive as I'd like them to be. You know, sometimes you get sick of people not returning your calls. It does seem like they don't keep their people for too long though. I've had several representatives as case managers, but I've never really gotten used to one or the other. We have a very seasonal business, so sometimes I'll get someone in August and when we're done and have another production we get someone else managing my account. The equipment is easy enough to use though, it's all pretty self explanatory. It works nicely and I feel good about it.

7 years ago

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Bill Etherton Lexington, KY

I went with them because they said they had lower fees and that you saved huge money with each purchase. We're having problems getting the credit card swipes though. In fact, we haven't even been able to send them the check to pay for that, they gave us no mail address. Because of that we're doing everything online and that part of it works great. They need to work on customer service though. You need to be able to talk to a rep and actually get things taken care of.

7 years ago

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Rama Thunuguntla Eden Prairie, MN

The had a comfortable price and a very complete service, that's why I got it. So far I've got no issues and whenever I call customer service I get a good response time too. I'm not much good at this technology thing but the equipment is good. Some of it is expensive though. There are also a couple of options for applications and such that you can use, but sometimes they go to different accounts. For instance, the mobile payment system and the terminal are on different accounts and that adds different fees to my account and everything. It would be nice if they could all be under the same one.

7 years ago

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Lori Dunham Arlington, TX

The service that I've received has been wonderful. They are always receptive to me whenever I call. As far as the software and equipment goes, it was a bit challenging to set up the online shop. It was a bit technical in how to implement it, but once I figured out how to do it, it wasn't that hard. It would be nice if they could make it a little bit easier to do that though.

7 years ago

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Anonymous Rockville, MD

I got it for my business. Customer support is good, though the system is a bit complex. I actually canceled my service and switched to PayPal because of two things. One was that all the transactions are separated in batches, so if I had to process a refund or try to match my transactions, I would have a hard time trying to figure it all out. There was also the problem of refund fees. Since people can cancel with me anytime they wish, I process a lot of refunds. Because of that charge, I actually lost money.

7 years ago

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Bogdan Ciobotaru

I got it since it was cheaper than what I had before. Whenever I drop a message, they follow up with me and call me back. Everything about the equipment is working well too. I would like them to send me emails every month or so with statements about old payments and how they are being process. I do have a way to checking that on a website, but it would be nice to have something a bit more detailed that showed me more of the long term charges and everything.

7 years ago

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Christine Kramer Brighton, CO

Somebody's been able to walk me through the steps when I've had trouble with their website. With the equipment they sent me - I couldn't get in because of the phone case and they didn't have any other options except for to manually enter the card.

7 years ago

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Stephen Boss Houston, TX

I was doing business with other companies so I used it for that. I've never had a problem with them. It did take me a while to get the attachment working with my cellphone. I got a full time job now so I had to cancel my service.

7 years ago

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Steven Burdett Los Lunas, NM

I needed a way to process credit card payments, so I went to them for that. It took a while to get it all set up. We have to separate accounts, which is nice. The equipment is good so far but I haven't figured out how to work it all yet.

7 years ago

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Chris Colamarino Harrison City, PA

I needed a way to process cards for my business, so I went with them. Anytime I've called, the wait time to get a hold of someone is really long. One time I had to wait a couple of hours to get someone on the phone to help me. Otherwise, I don't have any problems with the equipment. Things have worked as advertised.

7 years ago

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Brandon Allen McAlester, OK

I looked things up online and discovered them. I'm having some trouble getting receipts for some of my customers. Other than that, I also don't like that the credit card reader waits till the very end to tell you the amount that you have to pay.

7 years ago

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Connie / High Davis Pocatello, ID

I got it mostly because it seemed easy to use and there was a short turnaround for setting up the account. They're supposed to have technical support available 24/7 but there's a long wait time when we try to get to them. It's a bit lacking there. Still, the equipment is easy to use and very simple.

7 years ago

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Tessa Morphis Lisman, AL

I went with them since they had cheaper fees. The customer support and their equipment are not really as user friendly as they present it. There's just not much support for that. I think they should work on making their invoicing easier.

7 years ago

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Ed Toomey Anderson, SC

I found them somewhere on the internet and decided to sign up with them. I had some issues in the beginning, but it seems like it was resolved. I'm not 100% sure about that though. The equipment itself seems easy to use. The only thing is that right off the bat, I'm a little concerned about my fees going up...

7 years ago

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Destinee Anderson Sterling Heights, MI

They were the first app that I saw that had good reviews, so I signed up. Their equipment is basic and self explanatory. As for customer support, well, they didn't answer any of my questions, I was just transferred a lot when I called them.

7 years ago

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Thomas Heywood

I signed up with CreditCardProcessing For convenience working with customers out of state. The company is sometimes hard to get ahold of but they're very informative when I talk to them.

7 years ago

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Deadhead Archery

I don't understand how the charges work against the credit card themselves because each credit card seems to have a different charge. A little more clarity on the charges would be nice. The equipment is easy to work.

7 years ago

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Kim Price

We were opening a new business and since we found them to have the best rates, we went for it. We did have some problems with the credit card scanner and had to get a new one. They have good customer service though.

7 years ago

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S.I. Plano, TX

I went with them since they had lower transaction fees compared to others. Customer service is good, they delivered my machine immediately and respond to any questions we have.

7 years ago

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Donald Gene Mauldin Robert Lee, TX

So far they have helped me out whenever I've had a problem. The machine works well, except now whenever I print a receipt for a customer, the thing adds a place for them to sign. It didn't used to do that, but now it does...

7 years ago

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Abou Dabo Roswell, GA

I wanted to see what was out there when it came to services like this and decided to try them out. Customer support is good for the most part and the equipment seems to be effective.

7 years ago

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Anonymous Myrtle Beach, SC

They had good reviews so I chose them. I wasn't with them for long but from what I saw their equipment was pretty decent. They helped me on everything I needed and, overall it was a good experience.

7 years ago

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Larry Maybon Livermore, CO

They seemed like the easiest service to use, so I got it. The equipment is easy to use. Sometimes it is hard to get through to customer service though. They should also explain their statements better.

7 years ago

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Ron And Sharon Sutek Emerald Coast Fine Jewelry Pensacola, FL

Dear Sir or Madam: My wife and I own a small jewelry company named: Emerald Coast Fine Jewelry. We do have need of a credit processing machine as most companies do. We had a nightmare of a problem with a broken machine, with a show coming up in a few days. This is where Madison entered the picture. Madison overnighted the machine to us, instructed us on how to set it and use it and saved the day. We now are happy owners of a new Clover machine and love it. She gets all the credit for her concern for us when we were desperate. We talked with a number of other people in her position and they were of little help and many would not even return our call. She was a life saver and even called us twice to check on us. She gets a 110% recommendation from us. She Does what She Says She will do. Ron and Sharon Sutek Owners of Emerald Coast Fine Jewelry

6 years ago

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John - CottageCare Cuyahoga Falls, OH

Very accurate, just wish it were a little faster and I could get an end of month fee schedule instead of figuring it out myself but well worth the money.

7 years ago

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Koffi Melounkpo Des Moines, IA

Customer service is good, the one time I called them they were able to understand exactly what I needed and helped me out.

7 years ago

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Randy Mclean Orlando, FL

I got it since it was the best thing around. They have given me good service and the equipment is good to use.

7 years ago

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JM Stryker, OH

The device is Easy to use. However, the Iaccess app needs work. Always trouble logging in

7 years ago

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JM

The device is Easy to use. However, the Iaccess app needs work. Always trouble logging in

7 years ago

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Kathy Dallas, TX

The monthly fee was way higher then I thought it was going to be.

7 years ago

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KMP Holmen, WI

lose a star because I was lied to about what monthly fees *aka "discounts" were

7 years ago

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GHS, LLC Elkhart, IN

The process for setting up the account was easy and the system is easy to use.,

7 years ago

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N & S Great Lakes fishing

Very easy, accessible, fast deposit, user friendly

7 years ago

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Segmanunited

Prompt deposits and excellent customer support

7 years ago

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Surtidora del hogar, Colorado Springs, CO Colorado Springs, CO

Customer service takes a long time to call back

7 years ago

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Gdonal Thorndale, TX

Good customer service and fear for the price

7 years ago