Name: CreditCardProcessing.com
Rating: 2.5

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Verified Customer

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Frank Nasser

I thought I would be able to save money with credit card processing but that wasn't really the case. Their stuff was very high tech but it wasn't necessarily user friendly. I think they need to specify, upfront, all the issues that revolve around non-qualified credit card charges and how that affects the pricing structure. That especially before the customer commits to any sort of arrangement with Credit Card Processing. Their customer service agents should also go back and get more professional training on how to resolve a customer's issues. Everyone is entirely unprofessional and they were never really able to resolve my issues in a satisfying way.

7 years ago

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Kim Price

We were opening a new business and since we found them to have the best rates, we went for it. We did have some problems with the credit card scanner and had to get a new one. They have good customer service though.

7 years ago

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Chuck Woodard Carrollton, TX

I went with them because of their rates. Customer service is pretty straightforward. If I have to call for anything, they answer right away. It would be beneficial if they could process the cards in less than 3 days. The machine doesn't always read the card, so you have to slide it through instead.

7 years ago

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Verified Customer

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Derek Terry Calumet City, IL

I signed up with CreditCardProcessing.com to build my business. It's a great company and their equipment is awesome. It's very easy to use and reliable.

7 years ago

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William Harris Atlanta, GA

We were looking for an additional processor. Someone referred us to them so we looked them up. Since we liked what they had to offer we signed up online. The machine is pretty standard. A lot of the time you really can only get to them through their chat messaging thing. The responses are always very vague though. Their sales people should be a little more truthful about what they are doing. Once I was having issues with my account. It had hit the 1% charge back rate and I tried talking to them for 2 days to figure that out. Everything was just very slow and at that time we also had held funds from the last month's holiday season. They basically held my funds for those two things for 6 months. In the end they gave it all back, but it was all very unprofessional. I'd never recommend this system to a growing business.

7 years ago

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Creative Entertainment Group Miami, FL

It's Awesome ! I like the fact that they do not charge that much. I like the fact that they actually put your money in your account and a respectable amount of time.

7 years ago

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R.P. Eden, TX

I've had to switch banks twice already and there have been no problems getting that done. If I ever call them with a problem, they correct it for me. I'm having a little problem with the machine right now. It's declining people's cards but still takes money out of their account.

7 years ago

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S.I. Plano, TX

I went with them since they had lower transaction fees compared to others. Customer service is good, they delivered my machine immediately and respond to any questions we have.

7 years ago

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Donald Gene Mauldin Robert Lee, TX

So far they have helped me out whenever I've had a problem. The machine works well, except now whenever I print a receipt for a customer, the thing adds a place for them to sign. It didn't used to do that, but now it does...

7 years ago

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Chicago vendor (literally afraid to put my business name because these people are so shady I'd expect them to retaliate somehow). Oak Park, IL

Hidden fees like no other. Basically, the salesman will give you a great pitch on the phone, and send a couple unofficial emails with NO mention of additional fees. Then he sends the official contracts and say they contain "everything we discussed," but the actual contracts are full of hidden fees. Three things happened: 1. I was told on the phone and in email that there would only be a monthly fee, no annual fee. Buried deep in the fine print of the contract though, it says "A $119.00 Annual Enhanced Security Package Fee will be assessed to each Merchant Account annually." The contract says I "electronically signed" it, but I actually just gave authorization over the phone so I NEVER saw the actual full contract with all the fine print until I requested a copy 6 months later after noticing hidden fees being charged. 2. After two months I was charged an "additional fee" of $29.99 for iAccess Insights. I didn't even know what iAccess Insights was, much less that I supposedly was enrolled in it. I cancelled it but of course they still charged me the following month another $29.99

7 years ago

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Abou Dabo Roswell, GA

I wanted to see what was out there when it came to services like this and decided to try them out. Customer support is good for the most part and the equipment seems to be effective.

7 years ago

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Heather Nieslen Ogden, UT

They didn't state things clearly at first. Everything they tell you is all scrambled up and isn't clear or easy to understand. They need to have at least some sort of welcome kit to make it all easier to understand how to do things like log into your account or setting your username. I mean, the equipment itself is pretty good. It's pretty easy to use but they don't actually give you enough instructions on how to use it. There's a lot of fixes and little bits of working with the equipment that they're not very clear about, like making sure to plug the thing into the phone all the way in and some bits and pieces of the device.

7 years ago

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Anonymous Myrtle Beach, SC

They had good reviews so I chose them. I wasn't with them for long but from what I saw their equipment was pretty decent. They helped me on everything I needed and, overall it was a good experience.

7 years ago

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Trey Irving Dallas, TX

I went with them because the rates were reasonable, that was mainly it. I'm not using the phone reader anymore since it doesn't work so I have to do it all manually. I've gotten both good and bad customer service from them to be honest. I mean they're good at answering most of my questions and explaining things but there are other things that they're not that great at. They should let everyone know about their fees and tiers from the get go. Instead they wait until after you sign up to tell you and by then the charges and everything look different from what they told you at first.

7 years ago

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Dapper Dog & Fancy Feline

Batching out is rediculas. When batching out the machine forces a double check for tips then once they are double checked it prints a detailed list and then you have to go in again to get a batch out and it prints that! Big, big, big waste of paper and time!

7 years ago

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Larry Maybon Livermore, CO

They seemed like the easiest service to use, so I got it. The equipment is easy to use. Sometimes it is hard to get through to customer service though. They should also explain their statements better.

7 years ago

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Kenn Kostuk/Vx

I chose them because of the rates they have. The people that sign up with them need to be very careful when they do so. It turns out that the people that you speak with initially do all the setup for your account right there. If the information is not 100% correct, you will have a lot of difficulty getting your money when a credit card is put through. They held on too close to seventy eight thousand dollars of ours until we got all the information straightened out with them. It's also very difficult to get in touch with their customer support, especially since most of our work is done during the weekend. They basically have no schedule that we can work with.

7 years ago

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Michael Cipriano Boca Raton, FL

From my meeting with the representative, it seemed like they were easy to do business with. Their internet transaction capability and the reduced fees also convinced me of signing up. The equipment wasn't as robust as I needed it to be. On top of that, I had a horrible experience with them. They actually terminated my account. I called them and brought it to their attention to see if we could be solved but the person that answered me yelled and screamed at me. They even cursed me. I proved that it have been a mistake, no foul intent or anything just an honest mistake, but they didn't really help. They had apparently lost all the paperwork or forgot about it because it was all there but not processed. I had gone through the entire process, sent them all the documents they needed, did the verification, and it all just sat there in the system. It was just very difficult to do business with them.

7 years ago

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Verified Customer

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Lisa Lambert Omaha, NE

If I could sue the company I would. They cheated me out of my very first transaction. It was an instant thing that happened and it just didn't go through. It was almost a thousand dollars. They rescinded the charge and turned it back to the person that was charging it. On top of that, they charged me a thousand dollars to charge it back. I was offered a refund for that but they still ended up keeping six hundred dollars. I was never told what my credit limit was, never got my calls answered or returned, I just hate them. I want other people to know they should never use them, they're hideous thieves. I've never dealt with more spiteful, mean, horrible people in my life. Now that I've got a little bit of time, I'll pursue this legally or in whatever way I have to. They'd be doing the world a favor if they disassemble the company.

7 years ago

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Mark Marzouk Scarsdale, NY

I saw it had good reviews and they seemed to have good terms. I didn't really work to much on that, I just picked it since I needed it right away. The equipment is easy to use and it's very comprehensive. Their customer service is not that great though. They shipped me my things and I had to wait for a week for that to happen. On top of that, they sent it to the wrong address. When I tried to call them they would not answer and the sales person seemed to just be running away from me.

7 years ago

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Ron And Sharon Sutek Emerald Coast Fine Jewelry Pensacola, FL

Dear Sir or Madam: My wife and I own a small jewelry company named: Emerald Coast Fine Jewelry. We do have need of a credit processing machine as most companies do. We had a nightmare of a problem with a broken machine, with a show coming up in a few days. This is where Madison entered the picture. Madison overnighted the machine to us, instructed us on how to set it and use it and saved the day. We now are happy owners of a new Clover machine and love it. She gets all the credit for her concern for us when we were desperate. We talked with a number of other people in her position and they were of little help and many would not even return our call. She was a life saver and even called us twice to check on us. She gets a 110% recommendation from us. She Does what She Says She will do. Ron and Sharon Sutek Owners of Emerald Coast Fine Jewelry

6 years ago

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MG Alameda, CA

I don't like anything about them. I don't think they treated me clearly and they were tricky when I wanted to cancel the account they play tricks on me and delivered it late did not cancel the account so that they could charge me more money and keep on bill in my bank account. As to their software isn't terrible that but you know that their service is what is terrible.

7 years ago

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Star Dreams Pflugerville, TX

Once we got started, the service worked perfectly, the staff were attentive to my needs, and the funds were deposited as expected.

7 years ago

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Janene Steinman Plymouth, MI

No good with promise follow ups 'all notifications went to junk mail-was UNAWARE of transactions No good with promise follow ups 'all notifications went to junk mail-was UNAWARE of transactions No good with promise follow ups 'all notifications went to junk mail-was UNAWARE of transactions No good with promise follow ups 'all notifications went to junk mail-was UNAWARE of transactions

7 years ago

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John - CottageCare Cuyahoga Falls, OH

Very accurate, just wish it were a little faster and I could get an end of month fee schedule instead of figuring it out myself but well worth the money.

7 years ago

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Bryant Bradley Tampa, FL

All around, they are very informative and helpful. Everything has worked ok so far and we've had no problems with them. I trust them.

7 years ago

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Larry Tuttle Coldwater, MI

They had a great deal when I signed up, but now I'm not really happy with them. I've never had so much trouble with a credit card reader before. I've been trying to get my account canceled. For a few days now I've been trying to get some confirmation that the account has been closed, but I've received nothing yet. Connor, the gentleman that signed me up, is not as easy to get along with now that I need help. They should have better customer service.

7 years ago

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Charles C. New Orleans, LA

Their customer service is awful. No one seems to know anything nor can they help with problems (which are many). They sent me two mobile processing terminals, for $39 each, one of which didn't work and caused us to run many "unqualified" transactions at a higher fee rate. They did not have a solution for this, except to purchase another reader.

7 years ago

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Tracy Geren North Richland Hills, TX

They don't itemize the anything. They just charge you miscellaneous fees and stuff. There's no information about what those fees are or where they come from. Every month they just charge you an awful lot of money to your account and it's just ridiculous. It's all really a scam. They stole money that I worked hard for with all those fees. When I tried to contact them to cancel my service no one knew what department to send me to or what phone numbers to give me. They always gave me the run around.

7 years ago

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Victoria Conneaut, OH

I picked them since they seemed to have good value and had the ability to process credit cards through a website. I never really used any of their software. At the end of my service I had problems getting through to them and getting simple things done. They should improve how they handle account cancellation and payment rates.

7 years ago

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Jacob Migliore Roseburg, OR

I was looking and comparing credit card processing machines when came across theirs. I didn't actually sign up with them. Basically what happened was that I was looking at prices for the machines and ended up signing on the agreement without even realizing it. They charged me and I canceled the service on the same day. That was kind of crazy. They shouldn't charge people if they don't get the machines, that's just not right.

7 years ago

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Amanda L'Esperance Cooper, TX

I got it since I didn't need a contract to have it. The device works fine. The customer service can be good, but they're not always that way. They should give you a better way to gauge the fees that you're going to get.

7 years ago

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Samantha Saucedo El Paso, TX

I went with them because of the low processing fee they had. They've provided me with a personal consultant and that has been good. I do think they need to update their card swipe to be a little bit smaller.

7 years ago

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Judy Tekulve Columbus, IN

I needed to be able to deal with credit cards, so I went with CreditCardProcessing for that. I've had no trouble with them or their system so far.

7 years ago

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Kim Gebhart Spring, TX

I went with it because they had cheaper rates. I have been very dissatisfied with the service and what I was promised in the contract was not given to me. They have not returned my calls and their equipment is not user friendly at all. They give you no directions on how to use it when you receive it. I didn't like them at all, so I canceled the service.

7 years ago

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Noel Bonanno San Antonio, TX

I started a new business, so I needed something for that. I have some issues with their sales staff, their customer service is just very poor. I've also had to replace the swipe for my phone twice and it still doesn't work. If that worked I'd use it a lot more. We're paying a premium to manually insert the card information and I'd really like to get a phone swipe that works properly.

7 years ago

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Dee

Failed to deliver card reader by agreed upon date. Cost me sales, and would not provide me with a free fedex shipping label when so I could return the unopened envelope cobtaining yhe card reader. I am disputing yhe $39.00 charge with my bank at this time. I HAVE CANCELLED MY NEW ACCOUNT, and I haveno use for the card reader which is still in the sealed envelope. I want my money back!

7 years ago

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Randall Winkey

The procession is very user friendly, but I'm not convinced that you are charging me the fees that we agreed upon initially. They seem higher. I sent an e-mail to my sales rep, who was so responsive when recruiting my business - but now nothing 24 hours later. Maybe he's on vacation. I do hope to receive a response.

7 years ago

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Felicia DM Sioux Falls, SD

Everything about CreditCardProcessing.com was horrible. They contacted me non-stop in an attempt to get me to sign up. And then when I did and I needed assistance, I had to constantly call and email them in order to get a response. They have a ton of fees that they don't tell you about initially and then you're suddenly hit with high costs at the end of the month. DO NOT USE THIS SERVICE! They claim they are cheaper than Square, but they aren't if you consider their additional fees.

7 years ago

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Anna Enns Seminole, TX

We have a business so we needed a way to accept debit cards. So far my experience with them and their equipment has been good.

7 years ago

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Marvin Aristil Tampa, FL

I got it since I thought it would be a great addition to my business. Their customer service is not good though. I had a concern regarding processing and the gentlemen that I talked to never got back to me about that. They should check in on their customers, make sure that we get our equipment, that we get our bills or statements, and that everything is properly set up for us.

7 years ago

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Van Kham Santa Fe Springs, CA

I got them since they had low rates. Customer service always answers my phone calls and the equipment is user friendly. It's an excellent service.

7 years ago

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Tabitha Ayres Murphysboro, IL

I went with them since their rates seemed competitive, but the agent that sold me the package failed to mention that we would be charged $35 a month if we didn't process $8000 during that month. The equipment is not very user friendly either, it doesn't really allow me to check my transaction history well. The should provide all the terms and fees in writing to the customer before any charges are accrued to their bank accounts.

7 years ago

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Debbie Wood Unicoi, TN

The people are really professional and courteous. As for the equipment, the instructions and directions are easy to follow.

7 years ago

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Kim Young Duluth, GA

I was looking for a processing company that would not delay my transactions. The equipment was easy enough to maneuver, but when I tried to cancel the service it just took forever to do that.

7 years ago

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Kathryn Wagner Destin, FL

I went with them because of their pricing. Customer service doesn't get back to you and, when they do, they always have to refer you to someone else because they cannot solve the problem. It doesn't help much. I would suggest having more knowledgeable customer service associates and to actually care about your customers instead of just your profit. As for the equipment, they really don't give you any guidance or instructions as to how to set it up and use it, there's no support.

7 years ago

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Jeff Bingham

We are in business and we needed to take credit card payments from the state of Kentucky, that's just how they pay their bills. So we got it because of that. Their software is good, but they need to get around to actually setting up my account.

7 years ago

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Denise Messenger Newport Coast, CA

It was easy to sign up with them. There's customer support for every department, plus the equipment is easy to manage. Overall it's a good service.

7 years ago

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William Mitchell

CreditCardProcessing claimed they were the cheapest in the industry. Every time they do a network scan, it always sends me an email so that failed and I got to go in and go on their way and will website and put in a bunch information to get it to pass. Every time I try and get a hold anybody I never get a response.

7 years ago

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Former CreditCardProcessing customer

NOT up front about fees. WAY higher misc fees you don't expect. After processing payments I had two holds put on my funds until they could verify the customer received their products. They do not respond to emails nor phone call messages.

7 years ago