Boomer Benefits
8.2
Overall Score
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Review Source
Chuck Grosik Chester, VA
Tish is top-notch. As roughly 20-year CSR Manager and a top-ranked Inside Sales Account Manager, I know how a customer contact should be handled. Tish is informed, a very good listener and pleasant while assisting me in making a major Medicare decision. Best (by a good bit) Account Sales person (6-8 Medicare brokers contacted) I interviewed/interacted-with.
11 months ago
Reply from Boomer Benefits
Thank you for your high praise, Chuck! It is great to hear that Tish could provide you with such great customer service. We greatly appreciate your review!
Jan. 4th, 2024
Review Source
Frank Allen Jacksonville, FL
Ashley G was a tremendous guiding resource in assisting me to determine the best drug/ medication insurance plan. Ashley was completely communicative and always responded. Following our phone conversation she completed a plan comparison so I became fully informed. After my decision Ashley continued to follow up with me to make sure I had any/every question answered. It is great to know Ashley will be there in December 2024 to do this again. Thank you Ashley!!
11 months ago
Reply from Boomer Benefits
Thank you, Frank, for sharing your experience with Ashley! We are very happy to know Ashley could be there to help. We greatly appreciate your 5-star rating.
Jan. 4th, 2024
Margie Muthukumaru
My husband and I had reached out to Boomer Benefits for assistance in determining the best possible medicare advantage plan for us. Our contact person was Kendra G. Kendra clearly displayed an excellent customer service from the get-go. She contacted us directly via email with a clear understanding of our request, a brief outline of the process to fulfill our request and a timeline of when we can expect to hear from her. And Kendra G delivered! The email was followed by a phone conversation with Kendra G displaying her thorough understanding of the Medicare process, our needs (current plan, medication list), medicare advantage plans available in our location and the highs/lows of each plan. At the end, we made the decision ourselves and Kendra made it a quick and stress-free process. Thank you, Kendra G! Kudos to Boomer Benefits for employing very knowledgeable and competent representatives with excellent customer service skills. Thank you for being there and helping us navigate this crazy world of Medicare! Keep up the good work!
1 month ago
Reply from Boomer Benefits
Thank you for sharing your experience, Margie! We're so happy to know Kendra could get you everything you needed! We greatly appreciate your review.
Nov. 22nd, 2024
Susan Klein
I love Boomer Benefits- i could not navigate the Medicare process without their expertise.
1 month ago
Reply from Boomer Benefits
Thank you so much for your kind feedback, Susan!
Nov. 22nd, 2024
Bls333 Salvy333
Working with Anthony S. insurance representative of Boomers Benefits was the best decision myself and my husband made,,,, transitioning from employer health insurance benefits to applying to Medicare part B and supplemental health insurance is a very stressful time and working with Anthony made this transition very smooth,,, Anthony is very knowledgeable and truly looks out for his clients that he is representing,,, I’ve always known that when the time came to go through this process that Boomers Benefits was the place to go to and prior to my turn I’ve always told friends to contact Boomers Benefits and will continue to do so and now I have a name to give to any individual needing help and that name is definitely Anthony S..
Also, keep in mind it’s not just finding someone health benefits and then you’re done, no your relationship carries you through years to come. THANK YOU, Anthony
1 month ago
Reply from Boomer Benefits
We are pleased to hear that Anthony could provide you with excellent customer service and be so helpful to you. We appreciate you taking the time to share your experience and give a 5-star rating!
Oct. 29th, 2024
Marshall Gingold
Kendra G of Boomer Benefits is simply wonderful to work with. This is actually my second review of Boomer Benefits. Recently, after electing to start my Social Security Benefits, I emailed Boomer Benefits a question that my Wife and I had regarding Social Security Survivor Benefits. Kendra responded to my email question within 24 hours. After verifying her facts, she followed up with an accurate and comprehensive answer, complete with hyperlinks in case I wanted to dive into more details.
I have been thrilled with Boomer Benefits and their Team ever since I signed up with them to begin my Medicare and Social Security benefits. They consistently provide accurate and timely replies taking the mystery behind Medicare and Social Security benefits. And, if you ever receive a Medicare bill that you don't quite understand, Boomer Benefits is there to help address your questions &/or help correct billing mistakes.
3 months ago
Reply from Boomer Benefits
Marshall, we appreciate you letting Kendra assist you with your Medicare. We know it can be confusing and overwhelming at times, so we appreciate you trusting us to be there to help!
Aug. 27th, 2024
Bob Anderson
I thought I did all my Medicare research and was ready to sign up. I couldn't have been more wrong.
I set up an appointment with Boomer Benefits (it's refreshing to see the term Boomer being used in a POSITIVE light!) and almost canceled. I am sure glad I didn't!!
Larry W. walked me through my options, and I ended up going with a plan that was going to cost me HALF of what I initially decided on. He tailored the best set of benefits for my particular situation while saving me SO much money!
I HIGHLY recommend setting up a call with Boomer Benefits for every one of my friends and family members before having to make your own Medicare decisions. It's a free service, and Larry even got me signed up with the government in the same phone call. NO ONE makes it easier than Larry West at Boomer Benefits! (and no, I don't work for them or make any money by mentioning them! I am honestly THAT thankful!)
3 months ago
Reply from Boomer Benefits
Bob, thanks for letting Larry help you with your Medicare options. We appreciate your recommendation and 5-star rating very much!
Aug. 27th, 2024
Review Source
Bern Whelan
I am a Boomer Benefits client who is starting Medicare on September 1st and I called to discuss my initial supplemental plan monthly premium. My wife has the same supplemental plan but her monthly premium was less than mine and I was curious as to why this may be. I spoke with Harli Johnson and she explained the reasoning and also went above and beyond when she took the time to review both of our supplemental plan policies, as well as run a quote for both a male and female, to verify the premium amount was correct for each of us. Harli also took the time to explain the history of premium increases for the plan we are currently enrolled in and our options if and when we decide to change medigap plans. I appreciated the expertise and professionalism Harli displayed during our conversation.
3 months ago
Reply from Boomer Benefits
Bern, thank you for your feedback and review! It is nice to hear that Harli could provide you with such great customer service. Thank you for trusting us to be here to help and ensure you understand everything you need to know for your Medicare journey. Don't hesitate to reach out in the future if you have any questions or concerns!
Aug. 23rd, 2024
Frank M
Frank M.
I worked with Brian H. recently in helping me review and decide on a Medicare Supplemental (MediGap) policy recently, and it went well. Very well.
After verifying my personal info, he offered up 5 companies that offered Plans G and N, the two plans that I was interested in.
We discussed the companies in detail, and he answered all my questions. I then made my decision and choose a Plan G from a well-known company.
We filled out the application and completed the lengthy underwriting questionaire process without any problem. I received approval the next day, within 24 hours.
Brian's assistance was top-notch. He was knowlegeable and patient in answering questions- repeatedly. I really do recommend him and the Boomer Benefits organization as a whole.
8 months ago
Reply from Boomer Benefits
Frank, thank you for sharing your experience with Brian. We are happy to know he could provide you with great customer service. Thank you for your review and 5-star rating!
Mar. 29th, 2024
Review Source
Kathryn Kirkland
Customer service agent Nathan t was very well versed and assisting with signing me up with Boomer benefits I was very pleased what he was very knowledgeable and experienced and help me every step of the way to acquire the right Medicare plan for my needs, absolutely any questions then I did it answers he gave me his phone phone number also his email and he's very good at answering emails pretty much immediately for any question big or small I really appreciate his time his due diligence and his expertise and helping me find the right benefit for the upcoming 2024 Medicare New Year for me hey I would highly recommend him as a customer service agent for others who might be seeking Boomer benefits Medicare benefits, it's an also helped an advise other agents to contact me and to supplies I might need for other medical needs and those agents also assisted me and called me to assist , Nathan covered all bases for me as a customer , it's great to know that I can count on Nathan or if I needed to speak with another agent that I can be assisted at any time,especially since Medicare plans can be confusing Nathan made it so easy to understand and had all documents that I could follow this is truly important and appreciated thank you very much for benefits and Nathan t a great asset to Boomer benefits and a great support Amazing job Nathan !!!, Kathryn Kirkland new boomer benefits customer
1 year ago
Reply from Boomer Benefits
We could not be more pleased to receive such wonderful feedback about our team, Kathryn! Thank you for sharing your experience and kind words. It’s wonderful to hear how helpful Nathan was with your Medicare plan options and answering your questions. We greatly appreciate the review and will pass it along! If you need any assistance in the future, don’t hesitate to give us a call!
Dec. 27th, 2023
Bob Wheeler Portsmouth, RI
My wife and I found ourselves at the end of our 1 year trial period of a Medicare Advantage plan, and wanted to return to a Medicare supplement plan. The choices were difficult to understand. We contacted Boomer, and they helped us understand the choices, navigated us past some incorrect information from the insurance company, and got us what is perfect for us. They stood by us through an extremely difficult process. We would have given up without their dedication to our cause. Rhiannon M was particularly helpful. She got on the phone with us and presented our case to the carrier. She did this at least twice. Truly exceptional service.
1 year ago
Reply from Boomer Benefits
We're so glad you allowed us to help you recently! We know Medicare is not easy to navigate through, but we're happy to know our team was able to help and provided such wonderful assistance. Thank you for taking the time to share your experience with Rhiannon in particular! Please do not hesitate to give us a call in the future if you have any questions or concerns!
Dec. 27th, 2023
David Courtright
Boomer Benefits has been a life saver for me.During the last 4 months I have gone through Prostate Cancer therapy followed by treatment for Degenerative Disc Disease. Then to top it off I retire December 31, 2023. That's a lot to deal with. Trying to set up my Medicare health insurance seemed like another tall hill to climb. The medicare manual looked like it was an inch and a half thick.
To my great surprise I found Boomer Benefits. My company listed this service in the company benefits under My Retirement. So I called the number, and spoke to a gentleman named Nathan T. He walked me through the process in less than hour. Wow, what relief! I have referred Boomer Benefits to some friends and to other retirees, to check out this service.
Thank you Boomer Benefits! I will use your service when I renew Medicare each year!
1 year ago
Reply from Boomer Benefits
David, we're delighted to receive your review! It's incredibly rewarding to know that we made a positive impact on your experience. Our team is dedicated to providing exceptional service, and your satisfaction is our priority. Thank you for choosing us and sharing your experience with Nathan. We look forward to serving you again soon!
Dec. 27th, 2023
Bruce Harwell San Antonio, TX
My wife and I have used BoomerBenefits going on six years now and could not be more pleased with the service we have recieved, especially the first year going into Medicare. That was a learning experience. They cleared up so many gray areas and gave us ample information to make good decisions. And here we aretoday. This year, the medical plans were a no-brainer, but the PDP was a different story. The agent helping us, Lisa C. presented several options. And we had a multitude of questions and concerns. But she was so very patient and gave us plenty of pertinent information to work with which led to a good choice. Thank you again Lisa!
1 year ago
Reply from Boomer Benefits
Bruce, we are so happy you were connected with Lisa! We hope all of our clients have the same experience as you did. We’re glad she was able to assist you and answer your questions promptly! We cannot thank you enough for sharing your experience with our team!
Dec. 27th, 2023
David Johnson Parkton, MD
My wife turned 65 and we were in the midst of trying to understand Medicare, all it's parts, and MediGap to choose the coverage we need. It was an absolute jungle of terms, this and that, etc. Allison B, our agent at Boomer Benefits, was very knowledgeable, easy to talk to and understand, and took her time explaining our options not oly about what we needed, but also brought a list of insurance providers and rates for us to choose from. During our conference call with Allison, we were able to make an informed decision on what our needs were and the next steps. She helped us submit an application for the coverage we need with the best company with the best policy and pricing. Anyone confused about Medicare anything should contact Allison B at Boomer Benefits to clear the air.
1 year ago
Reply from Boomer Benefits
Thank you for sharing your feedback and recommendation, David! We’re happy Allison was there to help! We will pass along the kind words!
Dec. 27th, 2023
Susan Henry Columbus, OH
I first spent several days investigating brokers, and determined that Boomer Benefits is the best in the business! Was trying to help a friend change her plan for next year. We were assigned to Bill W, who gave us quite a bit of his time. He thoroughly explained her options and was able to help her select a plan that would allow her to keep her current specialists, but also save about $2200 a year! As an unexpected bonus he was able to help me change my own plan to a plan with roughly the same cost, and a better track record of not issuing big rate hikes annually. I highly recommend Boomer Benefits, and Bill W in particular!
1 year ago
Reply from Boomer Benefits
Susan, we are so happy you were connected with Bill! We hope all of our clients have the same experience as you did. We’re glad he was able to assist you and help you find a more cost-effective plan! We cannot thank you enough for your review and 5-star rating!
Dec. 4th, 2023
Wally Klatch Denver, CO
I was struggling with a foggy understanding of Medicare and a friend pointed me to Boomer Benefits. After reading their material and watching their videos I reached out to them, and their agent Catherine H got in touch with me. My situation has some complications like living overseas when I turned 65 and not enrolling promptly in Medicare, and Catherine was careful to listen to the details of my situation and to clarify my goals, and then laid out the options that were most appropriate for me and "held my hand" as I worked to understand them and put them in place. The result is that I feel a high level of comfort about my health coverage for the coming years and the Medicare configuration I chose. Thanks Boomer Benefits and thanks Catherine H!
1 year ago
Reply from Boomer Benefits
Wally, thank you for taking the time to share your experience with Catherine. We are so pleased to hear she could be so helpful to you. Thank you for trusting us to help!
Dec. 4th, 2023
Theresa Burger TN
I have used Boomer Benefits for 3 years and still amazed how dedicated they are to help each person find the best Medicare Supplement plans. They follow up each year and reach out to evaluate your needs to assure not only the best plans but at the best cost for you. I want to especially give A 5 Star shout out of thanks to Chasaty A. She reached out to assist us with a New Part D plan which although set up went fine was requiring additional approval from Doctors for one of the medication my husband takes and needed immediate approval. Chasaty made the process so easy and went the additional to reach out at each step to answer any questions and coordinate with Doctor and Pharmacy.
She is one of the reason that I tell Everyone about Boomers. All they Representatives and Team members so true concern for members of Boomers
1 year ago Edited January 18, 2024
Reply from Boomer Benefits
Theresa, we are so happy you were connected with Bree! We hope all of our clients have the same experience as you did. We’re glad she was able to assist you and answer your questions promptly! We cannot thank you enough for sharing your experience with our team!
Nov. 28th, 2023
Review Source
christine krones
Thank you to Sydney (V) for helping and continue helping me with my son's gap insurance.
We had an issue with the insurance company. I left a message that evening and she called me back the next morning. She helped me call the insurance company twice to sell the problem.
Sydney, Ashlee, Sandra, Bree, Shelley, the awesome receptionist is why I picked Boomer Benefits there is someone to help if you're representative is gone.
Sydney advocated for my son with the insurance company. She took the time to make sure it was solved. Sydney also, emailed after to inform us she was going to make a follow-up to make sure everything was good.
Thank you
1 year ago
Reply from Boomer Benefits
Christine, we are so happy you were connected with Sydney and our team! We hope all of our clients have the same experience as you did. We’re glad she was able to assist you! We cannot thank you enough for sharing your experience!
Nov. 28th, 2023
Review Source
Carol Cook McKinney, TX
Boomer Benefits is an awesome company. Last year, they helped me get my Rx plan and my Medicare supplement plan. Both were great plans for that year. This year, I had to change both plans, and Ashley G. helped me both times. In August, she located a replacement Medicare Supplement plan that met my needs much better than the previous one. Now, during the annual fall signup/change time, she found a new Rx plan for me. Ashley is a thoughtful, conscientious representative. I had so many questions, often was anxious about how the plan worked. She always responded with quick, informative answers. She put my mind at ease. This Medicare 'maze' is difficult to maneuver and I'm extremely grateful to work with Boomer Benefits and Ashley.
1 year ago
Reply from Boomer Benefits
Thank you, Carol, for taking the time to give us a review and share your experience. We are pleased to hear that Ashley could assist you with finding plans that work better for your healthcare needs and budget. We know Medicare can be so confusing sometimes, so thank you for trusting us to be here to help. Don't hesitate to reach out in the future if you have any questions or concerns!
Nov. 14th, 2023
Review Source
Sandra Casner Denver, CO
"Several months ago I called Boomers because of an issue I was having with a bill not being submitted to insurance by my doctor's office. The billing office kept stating that the service was not a charge that Medicare would cover. I kept insisting that they submit it. I worked with Alexis P and she basically took charge of the situation. Alexis and I called the billing office together and after more follow calls on her part, I got a call from Alexis stating that the charge has been dropped due to the fact that for whatever reason the billing office never submitted it to Medicare for payment. Alexis was great to deal with and is an example of the professional service you can expect from the Boomer agency."
1 year ago
Reply from Boomer Benefits
Sandra, thank you for taking the time to share your experience and give us a review. We are pleased to hear that Alexis could assist you with a billing issue. Thank you for trusting us to be able to help you with your Medicare. We look forward to serving you again in the future!
Nov. 10th, 2023
Andy S Ferrisburgh, VT
I recently started on Medicare and I got 2 medical bills which showed that Medicare rejected both (at the time, I didn't know why and was in a panic) but was because my previous insurance mistakenly still showed as primary. I called Boomer Benefits (Jasmine) who got initiated a 3 way call with Medicare so the problem could be corrected. Jasmine said it would take a number of days to get corrected and she would give me a call back on a specific date. She called me on that date and verified that the corrections were made.
I was amazed and so very pleasantly surprised that Jasmine really took ownership to solve my problem, WAY WAY beyond my expectations. Thanks so much Jasmine!!!
1 year ago
Reply from Boomer Benefits
Thank you, Andy, for taking the time to give us a review. It is great to hear that Jasmine could help you resolve these billing issues. Thank you for trusting us to be on your side. We look forward to assisting you in the future!
Nov. 8th, 2023
Review Source
Patty Patterson
Laura G. was amazing in helping me breakdown the costs of a new Tier 5 drug that I was prescribed. I was almost in tears when I contacted Boomer Benefits regarding the costs of the drug. Laura was very patient as she helped me understand how my prescription drug plan worked. I was so relieved once she explained what my total out of pocket costs would be.
I've worked with several staff members at Boomer Benefits. Each one has been at the top of their game with their knowledge and helpfulness....and patience. Medicare can be very hard/confusing to navigate from the initial sign up to incorrect billings, to understanding all of the plans. I've been a BB client for less than a year and have contacted BB several times, either for billing resolution or general information about how my plans work. Each issue was resolved by BB representatives carefully and quickly.
If you have ANY reservations whether or not you should become a BB client, put those reservations aside. You will not regret your decision to become a client. It's a no-brainer in my mind
1 year ago Edited April 2, 2024
Reply from Boomer Benefits
Patty, it's wonderful to see how Ruth could assist you with a billing issue. We know how tedious and time-consuming these issues can be, so thank you for trusting us to be able to help!
Nov. 8th, 2023
Review Source
Flo Costa Itasca, IL
The ins and outs of Medicare can be so
confusing, so at a friend's advice he suggested
contact Boomer Benefits. I spoke to Billy W
there and he was incredible to work with! He
thoroughly explained all the plan options and
costs, leaving nothing behind. He asked me some
questions and from my answers we determined
that an Advantage Plan would be my best fit. He
then emailed all of that paperwork, and went
through it with me line by line making sure I
understood everything before I signed anything
He was very honest and even explained that if I
changed my mind next year and wanted to go
with a supplement plan instead of the Advantage
plan, then it may need to go through an
underwriting process before I would be approved
for it. He was also very patient with all of my
questions and not rushing me through anything. I
am so happy that I called Boomer Benefits and
even happier that Billy W is the one who
took care of me! I have already posted on my Fb
page to recommend this company and Billy to my
friends. I am so glad that I made this call. It's the
best thing I ever did for myself! Please don't
hesitate to call them yourself. You won't be sorry
you did. Ten star's hands down!!
1 year ago
Reply from Boomer Benefits
We are thrilled to hear that Billy could provide you with such excellent customer service. Thank you for trusting us to help you on your Medicare journey. We look forward to serving you again in the future!
Nov. 3rd, 2023
Review Source
Susan Young Fayetteville, AR
Over the course of two phone conversations, Dustin H patiently answered all my questions and gave me several insurance options to consider. He didn't push for one plan over another---his goal was to give me the information I needed to make my own decisions. When I asked for his opinions, he gave me thoughtful, fact-based answers. I really appreciate this way of doing business!
When I was ready, Dustin helped me with all the paperwork needed to enroll in the Medigap plan I chose as well as a dental-vision-hearing package. (He also offered suggestions for Part D but I chose to enroll in Part D through my beloved locally owned pharmacy.)
My experience working with Dustin and with Boomer Benefits has been top-notch every step of the way. Thank you, Dustin, and thank you, Boomer Benefits!
1 year ago
Reply from Boomer Benefits
Susan, thank you for sharing your experience with Dustin. We are pleased to hear he could answer your questions and help you explore your plan options. We greatly appreciate your review and 5-star rating!
Nov. 3rd, 2023
Review Source
Peggy Murray Miami, FL
Tina K get 10 stars from me for being outstanding at understanding my fears, my questions and my unease at making such a huge decision. Even as a well-qualified admin person, I found this process daunting. Important decisions that can affect your income and quality of life! Tina, WAS GREAT!! She got my sense of humor and rolled with my personality. Even though I had done my homework knew the plan and insurance company I wanted to use, she went over a few other plan options that might be even better for me. She wanted to make sure I got what was best for me. Tina was kind, funny, knowledgeable and caring. I was so impressed!!
I look forward, if I ever need assistance with insurance issues, to dealing with BB's customer service. Their first tier of customer service, their agents, is top-notch!!
In the meantime, I am referring my friends to Tina!! Thanks again!!
1 year ago
Reply from Boomer Benefits
Peggy, we are thrilled to know that Tina could provide you with such excellent customer service. It is wonderful to hear how helpful and personable she could be. We are determined to always provide top-notch customer service, so we are glad Tina could provide that for you. Thank you for your review and 5-star rating!
Nov. 2nd, 2023
David Hedberg Raleigh, NC
Andrew M was a life saver for us. Since I retired in 2018 we've had the same policy through my employer and it has worked out well for us. Then my employer made a big change to a different type of plan that we did not want. Andrew gave us the information we needed to make good choices not only for our medical insurance, but also for our dental and vision. His knowledge of the various plans was exactly what we needed to make decisions on the costs and benefits of each and he helped us through the application process. This would have been very difficult and much more time consuming for us to navigate without his guidance.
1 year ago
Reply from Boomer Benefits
We're overjoyed to receive your review, David! It's rewarding to know that we made a positive impact on your experience. Our team is dedicated to providing exceptional service, and your satisfaction is our priority. Thank you for allowing Andrew to help and for choosing us. We look forward to serving you again soon!
Nov. 1st, 2023
Gregory w Welch Palestine, TX
I am absolutely thrilled to share my experience with Natasha R she went above and beyond to make a refund possible and truly exceeded my expectations. From the moment I reached out to her, her customer service was impeccable. Her professionalism, attentiveness, and dedication to resolving my issue were truly remarkable.
Natasha handled my request with the utmost care and efficiency. She listened attentively to my concerns, asked all the right questions, and worked diligently to navigate the refund process. Her exceptional communication skills ensured that I was informed every step of the way, providing me with updates and promptly addressing any inquiries I had.
What truly impressed me was that Natasha’s commitment to finding a solution that worked best for me. She demonstrated a genuine understanding of my situation and showed empathy throughout the entire process. Her ability to empathize with customers is a rare quality that truly sets them apart.
Not only did Natasha succeed in securing a refund for me, but, her efficiency and effectiveness in handling my case were truly commendable. It is evident that she possesses a deep knowledge of her field and an exceptional skill set that allows them to navigate complex situations effortlessly.
I cannot express my gratitude enough for Natasha's outstanding service
1 year ago
Reply from Boomer Benefits
Gregory, we're overjoyed to receive your glowing review! It's incredibly rewarding to know that Natasha made a positive impact on your experience. Our team is dedicated to providing exceptional service, and your satisfaction is our priority. Thank you for choosing us, and we look forward to serving you again soon!
Sep. 28th, 2023
Review Source
Karen R. Bangor, PA
I've been with Boomer Benefits a few years. I work with Kendra G. Kendra's level of service is very professional. She is also very knowledgeable. Kendra has helped me get through a nasty time I had with a doctor. I explain the situation to her. She thought about it. When she got back to me she was absolutely correct and explained to me her opinion which I totally agreed with and was very impressed with her. I have recommended Kendra to some friends who are looking for a great & safe company to help them with their next journey in life. Boomer Benefits and to ask for Kendra G. She will help them to have a good experience.
1 year ago
Reply from Boomer Benefits
We're delighted to read your positive review! It's fantastic to know that you were satisfied with our services and that Kendra could ensure you receive top-notch assistance. Thank you for choosing us, Karen!
Sep. 28th, 2023
Review Source
Teresa Richmond Palacios, TX
Recently I reached out to Boomer Benefits for assistance w/a claim that had been denied by my insurer. I was connected w/Ruth O. Ruth was extremely helpful, and patient, I might add, in helping me. She was in contact w/me, UHC, & the provider that I used. She worked diligently to get the issue resolved. I know that I never would have been able to get the results that Ruth did, had I tried to do it on my own. She was a Godsend! She was very pleasant to work w/& speak w/ & was very gentle w/me when I became somewhat anxious about the claim being denied. I am very thankful to her for her help & diligence & am thankful that I signed up for my plan through Boomer Benefits.
1 year ago
Reply from Boomer Benefits
Teresa, we could not be more pleased to receive such wonderful feedback about our team! Thank you for sharing your experience and kind words. It’s wonderful to hear how helpful Ruth was in solving your claim issue. We greatly appreciate the review and will pass it along! If you need any assistance in the future, please don’t hesitate to give us a call!
Sep. 28th, 2023
Mike Zheng Rochester, MI
The reason that I choose this company is that they have client service to help you when you need it after you become their member or you bought the advantage or supplement insurance through them.
Recently, I switched from advantage to supplement insurance using trial right. I got help from the licensed agent-Michelle W. She is from client service and has pretty good experience to help get through this process without any issue. I am very satisfy for what she did.
I had talked to other agent from different companies. Looks like no one can explain to me clearly to use trial right to switch from advantage to supplement back one years ago.
1 year ago
Reply from Boomer Benefits
Mike, we are so happy to know Michelle could help you recently! We greatly appreciate you taking the time to share your experience and feedback. Don't hesitate to give us a call in the future if you have any questions or issues!
Sep. 28th, 2023
Wayne Zeek Frankfurt am Main, HE
Wayne Zeek
Boomer Benefits - A fantastic Team.
I highly endorse and recommend Boomer Benefits;
Why, you may ask; here is my story.
Recently, Medicare rejected a several hundred dollar claim for some of lab services performed that I had done earlier in the year.
Having a 3+ year relationship with Boomer Benefits who had assisted me to select my Medicare plans, I quickly reached out to them for help with my claim dispute. Within a few hours, I was assigned a consultant, Ruth O, who graciously offered to help pursue resolution. Throughout the a lengthy process involving, Medicare, my doctor and lab service provider, Ruth’s due diligence, diplomatic hard-work, tenancy and patience paid off. With frequent updates from her, eventually my claim was resolved and approved for full payment by Medicare, saving me several hundred dollars. I can’t thank Ruth and Boomer Benefits enough. I am very appreciative for Ruth’ O’s assistance and the value that Boomer Benefits provides as part of our great fantastic relationship.
1 year ago
Reply from Boomer Benefits
Thank you for sharing your feedback and recommendation, Wayne! We’re happy Ruth was there to help! We will pass along the kind words!
Sep. 28th, 2023
Review Source
Geri Egan Satellite Beach, FL
Boomer Benefits is an outstanding organization. My husband does in-depth research on everything and since I was becoming Medicare eligible in the coming months he started researching. He came across, bought, and read the book 10 Costly Medicare Mistakes You Can't Afford to Make authored by the co- founder of Boomer Benefits. We knew right away that we had to work with Boomer Benefits. Billy W is my agent and I couldn't have asked for a more detail-oriented individual to work with me. Billy is extremely knowledgeable, responsive, and did I mention detail-oriented? Basically, Billy held my hand through the entire process, and I am 100% satisfied with the experience. Thank you Billy and Boomer Benefits!
1 year ago
Reply from Boomer Benefits
Geri, we are so happy you were connected with Billy! We hope all of our clients have the same experience as you did. We’re glad he was able to assist you and answer your questions promptly! We cannot thank you enough for sharing your experience with our team!
Sep. 28th, 2023
Randy Schoenthaler Hays, KS
When I retired the one thing I was looking forward to was not dealing with regulators and government agencies any longer. Any issues I had during my work years were always tiring and taxing to finally find the right person and get the issue solved. I am sure it contributed to my blood pressure being a little higher than it should be. When I had an issue with Medicare charging me twice for a deductible on two different bills, my mind immediately flashed back to my work years and my blood pressure took a hit. I contacted Ruth O at Boomer Benefits to get some assistance and she took care of the problem for me! With minimal assistance from me she got the issue resolved and I didn’t have to worry about it. It took several months, which is common working with issues with the government, but she got it corrected. During that time she stayed in contact with me and I felt comfortable that she had my back. Great customer service at no extra cost is hard to beat!
1 year ago
Reply from Boomer Benefits
Randy, we could not be more pleased to receive such wonderful feedback about our team! Thank you for sharing your experience and kind words. It’s wonderful to hear how helpful Ruth was in resolving your billing issues. We greatly appreciate the review and will pass it along! If you need any assistance in the future, please don’t hesitate to give us a call!
Sep. 28th, 2023
Liz Westland, MI
Boomer Benefits is an amazing company. Everyone is so knowledgeable, courteous, helpful and informative. They go beyond the call of duty. They have a lot of resources, videos, information on line etc. When I call with questions each person that I speak with is very helpful and answers all of my questions. Signing up for Medicare seemed overwhelming to me so many options etc. When I called Boomer Benefits they gave me resources to look through including videos that explained the various options that are available which helped me decide which plans are best for me.
They videos explained pros and cons of the various options. When I called with questions they spend time with me to make sure I understood what part of Medicare entails. They helped me each step of the way from signing up with the various parts of Medicare to helping me with reimbursements etc. I have spoken with several people at Boomer Benefits in various departments each person was amazing.
My initial contact was with Cathrine H who helped me get started with understanding Medicare. She sent me videos to watch and information to read etc. Then I set up a phone conversation with her. She did a wonderful explaining everything and answering all of my questions. Cathrine you are amazing.
Kate H helped me sign up for the drug plan that would best suit my needs. She
also helped me each step of the way. Kate you did a fantastic job.
Trevor helped me with finding a supplemental plan for vision, optical and hearing.
I call Trevor when I was at the optical store to purchase a pair of glasses. He answered right away and explained my coverage and answered my questions. He emailed the form to me to fill out for reimbursement. He is very prompt. He would respond to my emails right away. He even emailed me the the next day with additional information about my plan. Trevor you are outstanding.
Boomer Benefits is an awesome company. Their service is superb, top notch, over the top. I can't say enough good things. They provide fantastic customer service.
Great Company.
1 year ago
Reply from Boomer Benefits
We're delighted to read your positive review, Liz! It's fantastic to know that you were satisfied with our services. Our team works hard to ensure that every client receives top-notch assistance, so we are glad Catherine, Kate, and Trevor could provide that for you. We sincerely appreciate you taking the time to give us a review and share your feedback. Thank you for choosing us, and don't hesitate to give us a call in the future if you have any questions or concerns!
Sep. 1st, 2023
David Schoephoerster Cookeville, TN
I just enrolled in my in my Medicare Supplement Plan G. Jacob C was very helpful as he guided me through the process and helped me make my decision on what I wanted to go with. Jacob was very knowledgeable and patient as he answered all my questions. Even though I could have gone directly to the insurer and got the same price I decided to go with Boomer Benefits because of the support after the sale. They will not only help you with any problems for free but they will handle things for you like miscoded claims that were not paid. They will contact Medicare or the doctors office and resolve the problem for you! I read many positive reviews of people raving about the excellent old time service that you don't see much these days. Thank you Jacob and Boomer Benifits!
1 year ago
Reply from Boomer Benefits
David, we are so happy you were connected with Jacob! We hope all of our clients have the same experience as you did. We’re glad he was able to assist you and answer your questions promptly! We cannot thank you enough for sharing your experience with our team!
Sep. 1st, 2023
E. M.M. McKinney, TX
I cannot say enough good things about Jasmine B, Boomer Benefits' Claims Team Lead of their Client Service Team, who followed up recently in her typically conscientious manner to an inquiry I made. I've been a client of Boomer Benefits for more than two years and the times I've needed to reach out to her, I could always count on her being timely and complete to get my question answered or issue resolved. In fact, every interaction I've had with a Boom Benefits staff /team member has been very good. They know how to take care of clients in a professional customer-focused manner that confirms how important their clients are.
1 year ago
Reply from Boomer Benefits
We're overjoyed to receive your glowing review! It's incredibly rewarding to know that Jasmine made a positive impact on your experience. Our team is dedicated to providing exceptional service, and your satisfaction is our priority. Thank you for choosing us, and we look forward to serving you again soon!
Sep. 1st, 2023
Review Source
Nora Reyna Portage, IN
Navigating all the ins and outs of Medicare was a headache to say the least and I have an insurance background. This took confusion to a whole new level. I would love to give a shout out to Wendy H who helped me navigate the prescription drug (part D) component of this. She was kind and professional and went above and beyond with her assistance. She even stayed on the phone with me as I applied online. She was phenomenal. Everyone at Boomer Benefits has been fantastic. I already gave a previous shoutout to Kaylynn P who helped with setting up the part G supplement. You couldn’t work with a better company. Highly recommend!!
1 year ago
Reply from Boomer Benefits
Nora, we are so happy to know Wendy could help you with your prescription plan. We greatly appreciate you taking the time to share your experience and feedback. Don't hesitate to give us a call in the future if you have any issues!
Aug. 23rd, 2023
Frank Vasos Gilbert, AZ
FYI: I was NOT ASKED to write a review. At the conclusion of my sign up, I ASKED how to best leave a review based upon the outstanding customer service I had just experienced. This is one forum where they recommended that I leave feedback.
When I first encountered Boomer Benefits via a web reference to them, I was surprised to find a company with a rare 5-star rating and furthermore, with 5,557 reviews supporting it. There are a few dissenters but not enough to displace the perfect 5-star rating. Naturally, I had to at least call to check it out for myself. From receptionist to sales representative (it's too soon to need their claims conflict services), they were polite, knowledgeable, definitely NOT pushy and professional throughout. I believe Bridget was the receptionist. She obtained my basic information and then connected me with Linda H, the sales representative. I had already done a decent amount of plan research and was reasonably knowledgeable about the basics. In fact, I had already reached some conclusions and semi-decided on one plan. But I was looking for professional input on that plan vs. potential other choices that I may not have considered before committing. Linda H was able to answer EVERY question I had...and virtually off the top of her head in every instance. I had spoken to another broker company previously, before stumbling onto Boomer Benefits. It was night and day, regarding knowledge, rapport quality, etc. Trust me, you would be doing a disservice to yourself by NOT calling these people. How often have I written rave reviews like this one? In my LIFETIME, you can count all of them on two hands. I remember almost all of them: Two airline employees, Behr Wood Cleaner, one hairstylist, an AirBNB vacation rental and maybe one or two others. That's how tough it is to get a 5-star rating from me.
1 year ago
Reply from Boomer Benefits
Frank, we're overjoyed to receive your glowing review! It's incredibly rewarding to know that Linda made a positive impact on your experience. Our team is dedicated to providing exceptional service, and your satisfaction is our priority. Thank you for choosing us, and we look forward to serving you again soon!
Aug. 23rd, 2023
Review Source
Rick Costa Anderson, SC
What a pleasure to talk to Jacob N at Boomer Benefits. He is personable, professional, and knowledgeable.
After doing some research, my wife and I called Boomer Benefits in preparation of dropping my employer health plan following my 65th birthday in November. We had an idea of what plan I wanted to go with, but we did not know what was available for my wife who is on part A but not yet 65. We also were not sure about the timing of enrollment.
Jacob took his time to understand our specific circumstances and presented us with a Medigap option, for me, that was less expensive than the one I initially picked and historically did not increase much year to year. Enrollment was quick and easy and he provided detailed instructions for signing up for Medicare so I will have uninterrupted coverage as of January first.
Because the 2024 pricing for the options available for my wife were not out yet, Jacob made a follow up appointment with her for October. I am very confident that he will be ready to present the best options for her at that time. We’re pleased with the service he has provided thus far and our overall interaction with Jacob has been positive, educational, and beneficial and we look forward to working with him when my wife changes to a Medigap plan when she turns 65.
1 year ago
Reply from Boomer Benefits
Rick, we are overjoyed to receive your positive review! It's incredibly rewarding to know that Jacob made a positive impact on your experience. Our team is dedicated to providing exceptional service, and your satisfaction is our priority. Thank you for choosing us to help, and we look forward to serving you again soon!
Aug. 11th, 2023
D Perez Aubrey, TX
Boomer was chosen after an exhaustive, and confusing, review of many agencies when starting Medicare. 'Even took a community college course to try to learn about selecting best options. Was most happy with experience but this year made me realize how critical it is to work with experts. Very long story short...one of the insurance carriers erroneously tagged on a Late Enrollment Penalty (LEP) which more than doubled my monthly premium. It is one of those fees that would have been charged forever, with no chance of changing it if not corrected now within a limited time. I tried correcting it because it was such an obvious mistake on their part - they denied my claim. Sandra C at Boomer then stepped in to help me. She contacted all the right people for me, educated me and coached me on documentation, requirements, etc. Bottom line, it was solved through Sandra's help. The more than $600 a year extra fee error - FOREVER- was corrected. Thank you, forever, Sandra!!!
1 year ago
Reply from Boomer Benefits
We're so glad you allowed us to help you recently! We know Medicare is not easy to navigate through, but we're happy to know our team was able to help and provided such wonderful assistance. Thank you for taking the time to share your experience with Sandra! Don’t hesitate to give us a call in the future if you have any questions or concerns.
Aug. 11th, 2023
Martha H Oscoda, MI
HUGE shoot out to Ashley S from the Client Service Team. I submitted a form on Thursday to be called about shopping for a lower priced Plan G (medigap) policy, she called and emailed Friday while I was out. She called first thing this (Monday) morning and clearly went through all options, completed the application, waited online while I authorized the electronic signature and said she would be in touch with me when "we" heard back. Five minutes later I received confirmation that I was accepted and it included a printable ID card! I can not say enough about Ashley, her professionalism and attention to detail! Easy Peasy! THIS is why I ALWAYS recommend Boomer Benefits!
It costs me/anyone/you NOTHING to be a client of Boomer Benefits- I pay them NOTHING...the insurance companies pay them to be a broker...KEY: the amount you pay an insurance company is the same if you didn't use Boomer Benefits - so WHY NOT let Boomer Benefits handle it all AT NO COST to you! THEY will deal w/ ANY issue you have! My family and friends thank me all the time for referring them to Boomer Benefits! Call them BEFORE you speak to ANYONE about different plans!! AND...YOU (the client) make the decision which plan is best for you....there is NEVER any pressure from them and they are more than willing to tell you the average increase the companies have charged the last few years...Boomer Benefits has ALL the information and they have agents that are specifically assigned to various states so they are very well versed in your state!
1 year ago
Reply from Boomer Benefits
Martha, we are so happy you were connected with Ashley! We hope all of our clients have the same experience as you did. We’re glad she was able to assist you in such a prompt and effective manner. We cannot thank you enough for sharing your experience with our team and for your recommendations. Your support truly means the world to us!
Aug. 10th, 2023
Gwen Fausel Atlanta, GA
I was completely lost and intimidated by Medicare and the many complexities/options. I had no idea where to turn when my brother-in-law shared a podcast at Boomerbenefits.com. After listening to the podcast, I felt a lot better but knew for certain that I would need someone to help me navigate all the moving parts in determining when to sign up for Medicare A versus B, without penalty, what to add for a supplemental insurance and when, etc.
I was so fortunate to be assigned Anthony Sanders, who is a wealth of information and is able to explain Medicare in a simple and effective way. We were on the phone for about five minutes when I knew he could help me determine exactly what I needed as well as how to determine the circumstances under which to sign up. He has walked me through this process with great skill and expertise, leading up to my husband's retirement (over several months) as my husband and I have planned many aspects of our immediate and long term future.
Any time I call Anthony, he calls back in less than 60 seconds and is ready to spend as much time as necessary to make sure I know everything I need to know and help me to access the coverage that is best for me at the best price available. Anthony is a Godsend and my new best friend!
1 year ago
Reply from Boomer Benefits
Gwen, we are overjoyed to receive your glowing review! It's incredibly rewarding to know that we made a positive impact on your experience. Our team is dedicated to providing exceptional service, and your satisfaction is our priority. Thank you for choosing us and allowing Anthony to assist you on your Medicare journey. We look forward to serving you again soon!
Aug. 10th, 2023
Review Source
Russell Litterell Arlington, TN
I wanted information not endless texts and phone calls from insurance agents wanting to "help" . I started following Boomer Benefits on Facebook. The comments all seemed so positive that I felt safe in going to their website and entering my info. Tina K from BB contacted me. She had all of the answers to my endless supply of questions. Her patients combined with her knowledge of the system as well as her non-pushy demeanor made this entire process a snap. I was so relieved to have her and I feel like I can reach out to her anytime with any question. Value is always added when you can get customer service like this. Straight forward answers and Tina talked to me like an adult. I get so tired of young folk talking to me like I am a deaf 3-year-old. Thank You BB and Tina K.
1 year ago
Reply from Boomer Benefits
We're delighted to read your positive review, Russell! It's fantastic to know that you were satisfied with our services. Our team works hard to ensure that every client receives top-notch assistance. We are glad Tina could be such a great help with your Medicare! Thank you for choosing us! Don't ever hesitate to call if you have any concerns or questions in the future!
Aug. 1st, 2023
John Carringer Cleveland, TN
The world of Medicare and the language within it can be overwhelming to say the least. I had done all the research I knew how to do and was still lost and frustrated. I decided to try Boomer Benefits because of all the great reviews I saw about the company. It was the best call I could have made!
Billy W gave me all the information I needed in a way that I could understand and that made sense to me. He was extremely patient and answered all my questions (I had many haha) and helped put my mind at ease. He sent me all the info in emails, helped me in filling out certain applications, and walked me through the entire process until I was signed up with the different benefit options that were best suited for my needs.
I couldn’t have had better service, or anyone who was more professional, courteous, and we actually had some laughs and fun along the way. I could not possibly give a higher recommendation to those who are facing the tidal wave of the Medicare/retirement world. Boomer benefits (Thank you Billy!!!) will provide you with a surf board and help you ride the highest of waves right through the middle of it all. Make the call. You won’t be disappointed.
1 year ago
Reply from Boomer Benefits
John, we're so glad you allowed us to help you recently! We know Medicare is not easy to navigate through, but we're happy to know our team was able to help and provided such wonderful assistance. Thank you for taking the time to share your experience with Billy! Don’t hesitate to give us a call in the future!
Jul. 26th, 2023
Vera Adams Indianapolis, IN
Trevor G is a rock star as far as I am concerned because he counseled, coached and cajoled me thru the Appeal Process when I was wrongly overcharged (monthly and for the rest of my life) by United Health Car on my monthly payments for Vision/Hearing/Dental supplemental coverage.
He went the extra mile, and highly skilled internally at BB, working with superiors to advance my cause. He even successfully convinced me to review the denied appeal. And my husband and I were in the middle of renovation project - kitchen/baths/laundry room - .when he and i successfully appealed the "Appeal Denied".
Great Company. Great Staff. Ask for Trevor G.
1 year ago
Reply from Boomer Benefits
We greatly appreciate the kind words and feedback, Vera! Thank you for sharing your experience with Trevor!
Jul. 26th, 2023
Review Source
Kathy Manzo (Kate)
In 2021 I started with Boomer Benefits for my husband's medical coverage. It was a daunting task until I had the help of my "St Bernard" team - the agents at Boomer's! In that time I've had help with billing, additional coverage information, my own medical coverage recently in 2023. I just had the help of Ellery Collier with a bill that I received. I tried to resolve it myself with frustration. Ellery definitely relieved that with her aid in sorting it out. I highly recommend them! I was just in a conversation with an appointment receptionist at our local hospital. She was stating that she is just starting the journey. Yep! I told her all about you guys and your website, your Facebook info and your YouTube page. Thank you for all that you do! Keep up the excellent work! Again, shout out to Ellery Collier!
1 year ago Edited December 9, 2024
Reply from Boomer Benefits
We're overjoyed to receive your glowing review, Kathy! We're so glad you allowed us to help you. We know Medicare is not easy to navigate through, but we're happy to know our team was able to help and provided such wonderful assistance. Thank you for taking the time to share your experience with Billy! Don’t hesitate to give us a call in the future!
Jul. 10th, 2023
Review Source
Maureen Siess Jacksonville, FL
My husband and I had to make a quick decision regarding employer based health insurance. Because we are new to Medicare and because we were running up against time, I found the Boomer Benefits site and decided to give them a try. I received a phone call from Tish P, Boomer Benefits. Tish was very gracious in explaining how Boomer Benefits works and what can be done for my husband and I to meet our deadline.
Tish was wonderful explaining our options and walked us through the quote and application process. Everything fell right into place to begin our benefits on time.
What a wonderful experience! Looking forward to dealing with Boomer Benefits for all of our Medicare supplemented needs.
1 year ago
Reply from Boomer Benefits
Maureen, we're so glad you allowed us to help you recently! We know Medicare is not easy to navigate through, but we're happy to know our team was able to help and provided such wonderful assistance. Thank you for taking the time to share your experience with Tish! Don’t hesitate to call in the future if you have any questions or concerns!
Jul. 3rd, 2023
Review Source
Joanne Hamilton
Boomer Benefits is an AMAZING company! First, Dustin helped me set up my Medicare supplemental insurance. He was knowledgeable and gave me fast quotes and the best prices he could find. BB is not tied to specific companies for their commission.... they will find you the best price.
THEN I have a few times needed to talk with them about some medical bills that were incorrectly not covered by Medicare. Sydney G. was SO helpful. You know those times when you call for customer assistance and you feel like you are a bother. Or you wonder if their promise to follow up will happen, or will happen in a timely manner? The exact OPPOSITE thing happened with Sydney. She was so cheerful and optimistic when I explained the problem. She followed up numerous times with a phone call, and if she didn't get me on the phone, with an email. Then she totally took care of the problem. I am beyond satisfied and grateful for Sydney and Boomer Benefits.
1 year ago Edited July 10, 2024
Reply from Boomer Benefits
Joanne, we're overjoyed to receive your incredibly kind review! It's extremely rewarding to know that we made a positive impact on your experience. We know Medicare can be hard to navigate, so thank you for choosing us to help you with this transition! We are so pleased to know that Dustin could be so helpful to you. Our team is dedicated to providing exceptional service, and your satisfaction is our priority. We greatly appreciate your review and recommendation!
Jul. 3rd, 2023
Scott Boydston Dallas, TX
My wife and I have been following the Boomer Benefits (BB) Facebook page for a couple of years now and have been impressed with the educational content (articles, video presentations, etc.) BB provides on their site. But most of all, we have enjoyed reading the overwhelmingly positive feedback and testimonials by others regarding the professionalism of the BB staff during the initial consultation all the way through the specific Medicare plan choices. And the BB team has consistently received high praises for their backend support with claims and follow-up questions and assistance once the Medicare plans have been purchased. My wife and I recently had our meeting with Chris W to decide on which Medicare plan to choose. Chris was beyond professional, kind, patient and helpful explaining the various choices we had. We highly recommend Boomer Benefits for anyone seeking Medicare coverage in general and Chris W specifically to help guide you through the Medicare labyrinth.
1 year ago Edited June 15, 2023
Reply from Boomer Benefits
Scott, we sincerely appreciate your kind feedback and recommendation! Thank you for taking the time to share your experience with Chris. We are glad that you've found our resources helpful and that Chris could provide you with great customer service. Thank you for choosing us to help you with Medicare. Don't hesitate to call if you have any questions or concerns in the future.
Jun. 16th, 2023
Candice Whitney Gilroy, CA
I have received excellent customer care from Boomer Benefits staff from Day 1. I’m especially in awe of the kind and friendly ongoing assistance from Julia P who helped me sign up for the drug coverage. She created a chart that showed what it would cost for the meds I take regularly (nearly all are Tier 1 and cost ZERO dollars). The one that was a Tier 3 and cost considerably more she sent me coupons and showed me what companies provide cheaper prices on various meds. I had a new short term prescription that I needed to fill. My first since going on Medicare and the United Healthcare supplement and WellCare drug coverage. I reached out to her before filling the prescription to find out how much it would cost me. She responded immediately, gave me the info I needed (it was a Tier 1 at zero cost—yay!) and then called me 2 weeks later to make sure everything went smoothly. I am amazed at the individual attention and care and am so happy to have Boomer Benefits by my side!
1 year ago
Reply from Boomer Benefits
We could not be more pleased to receive such wonderful feedback about our team, Candice! Thank you for sharing your experience and kind words. It’s wonderful to hear how helpful Julia was in assisting you with your Part D coverage. We greatly appreciate the review and will pass it along! If you need any assistance in the future, please don’t hesitate to give us a call!
Jun. 15th, 2023
