Name: MobileHelp
Rating: 4.6

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Verified Customer

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Earline Watkins Bolivar, TN

I fall a lot and sometimes I even black out. I saw MobileHelp's ad on TV and, since it looked like it had what I needed, I decided to go with it. I haven't had to use it yet, but I'm sure it's going to work.

6 years ago

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Verified Customer

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Rhonda Chehade Manhattan Beach, CA

I picked them since they offered a good mobile solution. I haven't had to use it so far, but they have been very responsive and courteous. The equipment has been easy to install and to use.

6 years ago

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Verified Customer

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Bernice Nemes Palm Harbor, FL

I went through all of the available products and decided that this was the best. It's very easy to use, and I'm well satisfied with it. Every time I call and ask a question they answer me according to my problem.

6 years ago

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Verified Customer

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Gerald And Twyla Syferd Corydon, IA

From the reviews that I read they seemed like a good service so I got it for my parents. Customer service has gone above and beyond for us. They helped us when setting things up and have answered all our questions too.

6 years ago

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Verified Customer

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Sheila Veilleux Hillsboro, OR

I just thought this was the smart thing to do; I live alone. I think it's convenient to use, and hopefully if I ever have to use it, I'll be able to. They've always been kind to me and they explain everything.

6 years ago

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Verified Customer

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Martha Hinkle Salem, IN

I had fallen once on ice before while living alone, so when I saw it advertised on the AARP I thought to get it. I've only had it for two or three weeks, but I'm satisfied with the service so far. Everything about the equipment is perfect.

6 years ago

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Verified Customer

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Bettie Leonardson Bradenton, FL

I'm completely satisfied with the whole thing. I would recommend them for anyone that goes looking for help like that. 5 stars, I mean you are really excellent, I get the help that I need.

6 years ago

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Verified Customer

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Dorcas Lanning Joplin, MO

I found it advertised on the AARP magazine and decided to get it. I don't really like the string of the button that goes around my neck, but I do like the service. It's cheaper than others out there. I don't have any complaints about it.

6 years ago

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Verified Customer

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H Collett Fayetteville, AR

They are consistent and very good. I can use it if I want to go somewhere'to the store, out of state, whatever. I use it when I go out to the doctor. I haven't been able to get my shower necklace apart yet; it's all tangled up. I wish I had another necklace, since I can't even wear it into the shower because of that.

6 years ago

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Verified Customer

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Michael Sheiman Boynton Beach, FL

I went with them since it offered a lot of flexibility and mobility while still being able to notify the company if there's an incident. They also have a quick response. We are satisfied with it.

6 years ago

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Verified Customer

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Patsy Pratt Park Hills, MO

I heard about them on TV and thought it would be a good one for me. I've used it whenever I can't get my migraine shot. They've been able to help me every time. The service is worth it. It has saved my life.

6 years ago

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Verified Customer

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Sandra Heinly Temple, PA

I just picked one service for the lady that lives with me. She has had a stroke before and had nobody around to help her, so I wanted her to have a way to call for help when I'm not around. The device is alright.

6 years ago

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Verified Customer

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Philip Wingate Waynesboro, GA

I had a company before that always took a long time to respond to me, so I switched. MobileHelp has always been there when I need them. Their device is good, I like the fall button a lot. I feel more secure having it.

6 years ago

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Verified Customer

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Mary Bjorn Scottsdale, AZ

I wear it around my neck and when I go out with my little scooter I take a mobile with me. It does everything that anybody needs. I haven't had any problems, so it's working well.

6 years ago

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Martha Boyer Bremen, IN

I haven't had to use the device yet. I did recommend it to a friend, and she also got a little flashlight that she put on her key chain, but I didn't get one. I didn't realize that I have to carry the small device with me all the time in order to to report an incident that I need help for. I'm going to go to out of state soon, and I don't know how I'm going to keep it charged up. I wonder if there's other companies out there whose products don't require you to have to carry another small device with you and keep it plugged in all the time.

6 years ago

Reply from MobileHelp

Dear Martha Boyer,

Thank you for your review. When traveling you just take the charger for the Mobile Device (GPS unit), the same you would for a cell phone. When fully charged it holds a charge for 24 hours, so most customers place it on the charger at night when they are sleeping to always keep it fully charged. The Mobile Device is still fully functional when placed when charging. We also offer a car charger for purchase if you will be doing a lot of traveling while in a car. Please contact customer care at 877-827-6207, if you have any additional questions or concerns. Once again, thank you for taking the time to leave a review and being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Feb. 14th, 2018

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Verified Customer

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Sharon Pino New York, NY

I just saw them advertised on the AARP and figured I should try it. It's working well so far. Usually I put it on early in the morning when I have a doctor's appointment. I wear it from 8:30 until about 11 and take it off when I return home after that. I'm still getting used to it so sometimes I forget to take the one that you have to carry it on your pocket. Thank god I haven't had to use it yet but it's there in case I need it. If I fall or something is wrong, someone will know and they will notify my emergency contacts about it.

6 years ago

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Verified Customer

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Anonymous Miami, FL

The price was the deciding factor. The device is comparable to others. Customer support provides expert services. Whenever it accidentally goes off, they respond very quickly.

6 years ago

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Verified Customer

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Barbara Vandemotter

I had a different medical alert service but MobileHelp was much less expensive than that one. Whenever I've called them they've been very helpful. It has been a positive experience so far.

6 years ago

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Verified Customer

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Geraldine Krause Oakley, MI

Since it was considered to be the best by AARP I decided to go with it. I haven't had to use it, but I'm sure they will be there if I ever need them. If I have any questions I feel like I can just go to them and ask them.

6 years ago

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Verified Customer

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Annette Johnson Vinemont, AL

I got Mobile Help because I needed it. I haven't had to use it yet, but I've got it if I need it. Customer service is there if I need them. I can get a hold of them wherever I am.

6 years ago

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Verified Customer

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Paul Desrosies

I got it due to my age and problems getting around. I use it every day. When I call to test it they are very good. It's convenient and it follows me around with the GPS. I think it's a good product.

6 years ago

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Verified Customer

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Rita Tedstone Edgewater, FL

I live alone, so I thought I should get it. I wear the watch every day and, in the evening, I put the necklace on and sleep with it. I haven't had to use it yet, but I think they're good. I would like to know if it's working though, I haven't figured out how to test it.

6 years ago

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Anonymous Evergreen, CO

I went with it since it was the most reasonably priced one and did the same things. I have no issues with it. When I called them they answered every single questions I had. They were just super. I haven't had to use it yet, thank god, but it's a comfort to know that it's there in case I do.

6 years ago

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Verified Customer

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Nancy Lyons Leawood, KS

My daughter was the reason I got it. I haven't had to use it, but it's in my bedroom. I really only wear it at night. It's a convenient thing to have and I've had no problems with it.

6 years ago

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Verified Customer

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Archie Jackson Nashville, TN

I just needed to get something that was really good, so I went with MobileHelp. I haven't had to use it yet, but they have been excellent with me. It's a real comfort to have it.

6 years ago

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Verified Customer

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Anonymous Lanham, MD

I was convinced by some other guys. The couple of times I've called them, someone has answered my questions promptly. I haven't had to use it, but the button is comfortable. I have no concerns about it.

6 years ago

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Verified Customer

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Lennie Forkas Gardnerville, NV

I heard about it on TV so I decided to get it. I don't really use it around the house, just when I go out to go on walks and stuff like that. Customer support has been really helpful. Overall they're a good company.

6 years ago

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Verified Customer

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Michael Downs Greenville, SC

I just like that they can monitor where you are if you need help. I wear it when I go to church and I feel a lot safer with it. Though, I don't use is as much. Still, the pin and the watch are good.

6 years ago

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Verified Customer

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Gloria Dietrich San Diego, CA

They offered all the tools I need when I'm by myself. I haven't had to use it yet, but I have no concerns about the service or devices. As long as the price doesn't go up, it's all good.

6 years ago

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Verified Customer

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Virginia Spahn Eaton, CO

I liked the fact that I could go anywhere on my own with the mobile device. I really haven't had to use it, but I've set it off a couple of times. When that happens they've been there and done their job.

6 years ago

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Verified Customer

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Alberta Labere Denver, CO

I picked it because it could go to so many different places with you. I always use it when I walk my two dogs up to the school, which is about a mile away. I know I can depend on it rather than having to carry my cellphone all the time. I haven't had a bad experience with it.

6 years ago

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Verified Customer

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Marsha Ratoff Los Angeles, CA

I was with a different company that, well, I couldn't use the device at night because I needed to leave it charging. I would get up once or twice during the night and to go from my bed to the bathroom I just had no protection. Mind you, those were the times when I was groggy, tired, and most likely to fall down, so I decided to switch to something that would protect me even then. My problem now is that the button goes off in the middle of the night when I'm sleeping. It's because the pendant is around my neck, so when I turn over it goes off. That happened a lot and, you know, they were actually slow at responding to those calls. I didn't spend so much money for it to be that way. I don't like it.

6 years ago

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Verified Customer

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Lois Heather Clarksburg, MO

I just read their ad and decided to get it. I haven't had to use it, but the button seems very easy to use and to set up. I've called them a couple of times and they've been very nice.

6 years ago

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Verified Customer

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Charles Humes Argos, IN

I saw their advertisements and decided to get it. I'm glad I got it. About a month ago I had to use it when I had the flu and pneumonia. It worked fine for me, I got help really quick.

6 years ago

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Verified Customer

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Robert Dobosz

I picked it since it's a good product and it's easy to take it with you. I called once because thought I was about to fall, but I was alright in the end. I think that they're very good.

6 years ago

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Verified Customer

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Bobby Taylor Winchester, TN

I haven't had to use it, but the device is great. I know it works, inside and outside. It's just very dependable. The price I pay for it is worth it and they're just a good company overall.

6 years ago

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Verified Customer

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FlorenceBarrett

When I test my unit it always works, but I have not had a need to actually use it yet for an emergency. Any time I've talked to Customer Service, the reps are great, very helpful and friendly.

6 years ago

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Verified Customer

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Robert Culp Mount Hope, WV

I got it since it had GPS on it. I keep it above my bed at night and wear it during the day. Customer support is good, they're there when you need them and sometimes even when you don't need them.

6 years ago

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Agnes Bushey

They came out and talked to me about the service. They were the nicest ones, so I decided to sign up. They are very helpful, nice, and sweet people. They call every once in a while to know how I'm doing and everything. They're very good. Because of my situation, I don't have to pay for anything, it's great.

6 years ago

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Verified Customer

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Doreen Turner Eagle Point, OR

I saw it advertised somewhere and decided to get it. I haven't had to use it yet, but when it goes off accidentally they're right on it. The problem is that it goes off too much.

6 years ago

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Verified Customer

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Ralph Dale Tacoma, WA

It's the best thing that I've gotten. The device is excellent, it works really well. It's also more comfortable than any other bracelet that I've had. It's not stiff like all the others.

6 years ago

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Verified Customer

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Patricia Carroll Zephyrhills, FL

I got it since it was cheaper. When I fell in the bathroom the thing automatically kicked in and called the paramedics for me. They were excellent and stayed on the line with me to make sure I was ok. It was excellent.

6 years ago

Reply from MobileHelp

Patricia, Thank you for sharing your story. It can be frightening when one falls and we are glad that we were able to get you the assistance that you needed. Thank you for being apart of the MobileHelp family. Kind Regards, MobileHelp

Feb. 7th, 2018

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S.B.

I got it for someone else because it's the type of thing she can take with her at all times. It's a way for her to contact us if she needs help. So far she doesn't like the strap of the device that she wars around the wrist.

6 years ago

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Anonymous Newark, DE

It was my husband's decision to get it. I usually take it with me to the market when I do my shopping. I think it's something that older people who are not in good health do need. It's a good protection.

6 years ago

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Verified Customer

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Ruby Wilson Geneva, AL

I just saw and Ad on TV for it and decided to get it since it's affordable. I haven't had to use it yet, but I've accidentally pressed the button one time. They responded very quickly to that.

6 years ago

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Robin Murray Aurora, IN

A friend suggested it to me, so I got it. I haven't had to use it, but I've accidentally set off the device. When that happens they have been right there and ready to help me out. I'm pleased with the choices they give you for what to wear, I've enjoyed wearing the watch the most.

6 years ago

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Robert Huelsman Fort Myers, FL

I got it because of dementia and it seemed to be the kind of thing we could have in our house to get help. All we have to do is hit that button and they will know we have an emergency. Just the other night, at around six o'clock, the person that uses it went down the steps and set off the button or something. They called me and I just told them that everything was ok. That's typically what happens. Right now I'm trying to fix it just so that we won't have so many false alarms, but I haven't had any luck with that. The price is a little high for us right now.

6 years ago

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Janet Ladner Walnut Creek, CA

They had some good advertising that caught my eye, so I gave it a try. I haven't had to use it, thank god, but it seems to be ok and I haven't had any problems with it. I don't like the necklace though. It has an ugly string that goes around your neck. That and I think the band on the bracelet should not be white, it should be a different color.

6 years ago

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Verified Customer

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Leone Bailey Fullerton, CA

After seeing the commercial and talking to a nice lady from their customer support, I decided to sign up. Their people are nice to me and the button seems to work well too. I haven't had to use it though.

6 years ago

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Verified Customer

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Lucille D.

I haven't been a mobile help customer for very long. In that time I have found that the customer service center is extremely helpful in getting my unit set up and answering any questions that I may have had after receiving it.

6 years ago