Name: MobileHelp
Rating: 4.6

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Verified Customer

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S.N. Mount Rainier, MD

I wear the pendant daily, twenty-four hours a day. It's easy to use, and travels with me. I thought that the expense was reasonable. The salesperson was very helpful during our discussion before I bought it.

6 years ago

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Verified Customer

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Anonymous Redding, CA

I chose this one because it's completely mobile, and I can wear it. I've never had to use it, but I always keep it on. They were very helpful just this morning when I had problems.

6 years ago

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Verified Customer

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Amanda Case Browns Summit, NC

I like that it has a wristband. I have tested it but I never really had to use it since I got it. Every time I tested it, they were right there. They answered all my questions when I called and talked to them.

6 years ago

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Verified Customer

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Jonathan And Paulette Lester Fort Lauderdale, FL

I picked them because it seemed like they had the best system that could protect me in different ways. Whenever I have a question, I can just call them and they will answer it.

6 years ago

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Verified Customer

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Joan Coffey Murphy, NC

I needed to have something because I'm elderly and live alone, so I got this. It's very sensitive, it has gone off that 5 times without me pushing the button but it seems to work. It gives me a sense of security.

6 years ago

Reply from MobileHelp

Dear Joan,

Thank you for your feedback! We would be happy to go over any false alarms with you or give you suggestions to help minimize false alarms. Please contact technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Apr. 13th, 2018

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Verified Customer

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William And Edna Schlott Schnecksville, PA

My mother in law had it. They are really good. When we go away we try to remember to take the remote thing with us. The button is very touchy but it works very well. We also do tests all the time and everything goes well. It's a good product.

6 years ago

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Verified Customer

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Frieda Weeks Chapin, SC

I spoke with several providers and felt that this was the best. I've had it for less than a week, but the test we did worked well. The support we've gotten so far has been great too. Everything is efficient and simple.

6 years ago

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Verified Customer

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Rebecca Moss Elm City, NC

I think they're a good company. The gentleman that I spoke with at first was a great help. He was sincere and sounded interested in my situation. I like that I can take the device anywhere I go with me.

6 years ago

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Verified Customer

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Phyllis Leonardi Lady Lake, FL

They were very helpful while setting it up. My day is pretty active. I wear the gray button during the day and when I go out in the evening I wear the watch and have the GPS unit with me. So far everything seems to be ok.

6 years ago

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Verified Customer

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Vera Schalles Bloomsburg, PA

What was appealing to me, and the reason why I got it, was that it works beyond the immediate area around my house. With it I can go to Florida or somewhere like that and it will still work.

6 years ago

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Verified Customer

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Josephine And Raymond Beahm Bedford, VA

The price was the main thing when we decided to switch to them. They have been very helpful in answering any questions I've had. It serves its purpose, getting emergency help when you need it.

6 years ago

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Anonymous Port Charlotte, FL

We decided to try it after my daughter saw it advertised. At the time I was at the hospital and she was worried because I live alone. Right now it seems to be working. I've been using it for a little over a week. We've tested it a couple of times and had no problem with it. It was kind of expensive but I'm satisfied with it.

6 years ago

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Sharron Nelson

MobileHelp was one of the top-rated companies I saw when I looked on the internet. They've been very nice as I've dealt with them, although I haven't done anything with it except the setup. Unfortunately, the bracelet device I had just fell apart one day when I was just sitting on the couch.

6 years ago

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Verified Customer

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Edith Clark

My son and daughter-in-law previously got me a device to connect with 911, but it was so heavy it gave me a neck ache. MobileHelp has a much smaller one, so I would recommend them.

6 years ago

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Charles H Neumann

What I received doesn't include their written materials. Their brochure does not indicate how the devices work, and what limitations they have, so I wish that I could have that information as part of the presentation. Other than that, I am satisfied.

6 years ago

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Verified Customer

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Richard Beatey

Ever since I saw the ad on TV and got it, I start using my MobileHelp unit every morning at 8 o'clock. I've had to use it once or twice, and they've always been very good and helpful to me when I speak with them.

6 years ago

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Verified Customer

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Sandra Danforth C/O Karen Sheehan

I have MobileHelp because I'm alone during the day, but I have to take my wrist and neck monitors off before I go to bed, otherwise they will go off if I lay on them or something.

6 years ago

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Verified Customer

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Lola Mullins Jonesville, VA

My doctor recommend it because me and my husband live alone, we need it for help. I've never used it so far but we carry it all the time in a bracelet or necklace. I just love it, it's security for us.

6 years ago

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Verified Customer

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Calvin And Barbara Stegall Liberty, MS

The advertisement I saw was what convinced me to go with them. They were prompt in getting back to me, and they're kind and supportive. We're glad that when it went off accidentally they were quick about responding.

6 years ago

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Doris Benfield Hickory, NC

I needed some thing more than for when I'm around the home; I needed something to go with me where I go. I like the receiver I got that you can carry with you if you need to. It's comfortable, but I do not use it every day. It does a good job but you've got to have it on for it to do the job. They explained it very well to me over the phone, and I've recommended it.

6 years ago

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Verified Customer

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Edith Priest San Dimas, CA

I just went on the computer and checked out all the different systems. With MobileHelp, they're always there for you even when you accidentally punch the buttons, which I have. I think it's great.

6 years ago

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Helga Wall Peoria, AZ

I think most systems are pretty much alike but I just had read the advertisements for MobileHelp, so I contacted them. I would like it to be cheaper, but I guess I'll have to be satisfied with the way I have it. I haven't used it yet, but it works, and it is very easy to use. All the people I've spoken to from MobileHelp are very helpful.

6 years ago

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Todd Brown Hartford City, IN

We got MobileHelp for my mother and my mother-in-law, after checking the reviews online, based on the particular equipment that they had, and the way it was advertised to function. Both of them have had extreme issues, and I'm pretty unhappy. The customer service is good, and they're responsive, but the equipment itself is over-responsive, and it creates a lot of false alarms.

6 years ago

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Verified Customer

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SW Rogers

I had a bad fall and was still able to call for help even though mobile part of unit was packed away in a suit case on the second floor since I was preparing to leave on a trip.

6 years ago

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Verified Customer

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Ms. Patsy Jefferson City, MO

When I've tested my system, they have been "Johnny on the Spot". When I have needed instruction; my questions were answered in a very pleasant and patient tonee. The service representitive was very knowledgeable and friendly

6 years ago

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Verified Customer

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Christie S Gidos

I was sold on the fact that you didn't need a landline and I didn't need to operate a smart phone. My father wears it but I'm at work, so with it, I know if he needs help. I haven't had to use customer support, since we haven't had any medical emergency, but the service has gone off twice for non-emergencies.

6 years ago

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Verified Customer

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Ebbie Goff Lucedale, MS

Seems like a good system, with the necklace and the wristband. I just tried the button and made sure it works. They came right on and asked if I had a problem or an emergency, and I said, no, this is just a test. They said okay, and that was the end of that.

6 years ago

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Verified Customer

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Elvira L Rajala

I can take MobileHelp on the road with me, and their customer service is great. They're really courteous and nice to me. When I called to figure out how to use it, they were patient and helped me, and never tried to hurry.

6 years ago

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Beverly Weber Glencoe, MN

My friend said it was a good one. I wear it every day, but when I did use it one time, it didn't go off. It has to work a little bit better than what it does if I fall. I've fallen, and it doesn't go off at all so I don't know what is wrong then. I never hear from their support people. I don't think that that my I got my money's worth. I don't think I should pay that much for nothing.

6 years ago

Reply from MobileHelp

Dear Beverly,

Thank you for your review. We have reviewed your account and see that you do not have the fall detection pendant, which means when you fall, you have to press your button for help. We have created a ticket for Technical Support to reach out to you to provide understanding on how the system works and answer any questions that you may have. We look forward to speaking to you.

Sincerely,

MobileHelp

Apr. 18th, 2018

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Ivadean Herter Parkersburg, IA

I had a reference from my brother in law that led me to decide on MobileHelp. They're pretty prompt in getting problems solved. I'm just concerned sometimes that there aren't enough bars on the cell signal, and I wonder if I'll really have the fortune to get through.

6 years ago

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Verified Customer

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J. D. Barberton, OH

I really like it quite well. I've been fortunate I haven't needed it, but I know it's there. It went off once when I was in the shower and pushed it, and right away they offered me help, so that was nice.

6 years ago

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Verified Customer

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Earle Donathan Tipton, OK

My daughter talked me into getting it. It's gone off a couple of times when it shouldn't have, but they always picked it up immediately. They're very good as far as being alert. I'm glad to have it in case something happens.

6 years ago

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Glen

It's gone off a time or two, so I think it's okay. I live by myself and I'm past 85, so you never know what's goanna happen then. That's why I need it. It's A-OK, and I haven't had trouble with it.

6 years ago

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Robin Harris San Diego, CA

There wasn't a lot of stress with them. There's no contract. It just made it easier, and it's affordable. This is a really good program and I recommend it to anybody. I had to use it when I think I was having a heart attack, and it helped me very well. It was prompt, and you'll get the answer that you need really quick. They tell you they'll stay with you on the line, but they didn't in my case. Aside from that, they're very trustworthy.

6 years ago

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Donald Pinnick

I researched several of them, and as much as any reason, I think their representative was the most professional of all I talked with. I'm blind so I wear it when I walk anywhere, doing anything, but I haven't used it that much outside. I use it inside my house, just walking around. It went off three times in the first two weeks, but they were all accidents. I wear it around my neck, and I if have any episode, I push the button, so it's a nice security.

6 years ago

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Verified Customer

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Patrick Bieda San Antonio, TX

It's wireless, easy to use, and all of its benefits are good. Their customer service is great; they go the extra mile. I did a microphone test and that was great; I know they can hear me.

6 years ago

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Shawnee Fitz Charleston, SC

We got this device because it's comforting for my father to have. We haven't needed to use it, but they thoroughly answered any questions that I had, and they're very kind, thoughtful people.

6 years ago

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Anonymous Rio Vista, CA

I had to have heart surgery and then had a stroke, and my wife got very nervous about me, in case of something else. When I fell a couple of times, it immediately notified my wife, who got a call.

6 years ago

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Michael Roberts Springfield, GA

My daddy had a different company, and it took them 20 minutes to get someone to the house when he called. Now I'm here by myself. I needed some help, and I'd seen an ad for Mobile Help on Facebook, and I just called. I haven't had to use it, thank the Lord, but I'm glad I got it if I do need it. I just wear the wristband. I can't wear the necklace because I've got a big knot of cancer on the side of my neck and it hurts there.

6 years ago

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Paul Plecker

I live alone now, and I've got heart problems and a few things like that. Mobile Help's equipment is dependable, and they get in contact with you very shortly after you hit the button.

6 years ago

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Armando Hinojosa And Darlene Sapp Collins, GA

The prices were reasonable and you got more for your money. It's comfortable. I already recommended it to a friend, because they are very helpful. We asked questions when installing it, and they were right there to answer all of our questions and make sure we were satisfied.

6 years ago

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Kathleen Tavares Prescott, AZ

I have the unit in my house, and I had an experience about 2 weeks ago in the middle of the night that was not good. I was probably 25 feet away from the unit. It sounded tinny, and I couldn't understand the gentleman who answered the call, and he couldn't understand me. He hung up, and did not ever call a paramedic. They did contact all of the 3 people that are all in my contact list but then when one of them went to call relatively soon after he got the initial call, then he was put on hold and said he would be answered in the order the call was received. If you get a phone call in the middle of the night because you have a family member that needs help, and you call back the number, and you get that you're in the line to be answered, that's very disconcerting. That was at 3 in the morning. Another member of the family got his message at 7 am, which was not any fault of Mobile Help, and the other member of the family got hers at 8 am, and that was also not the result with the problem with Mobile Help either, but they all got the same message: that they were on hold and their call would be answered in the order received. That was a lot of red flags up for my family members. I used it a lot since then, too. I've fallen and gotten a concussion. I was here with a care giver at night, and she pushed the button because my biggest problem is when I fall I don't think to push the button, in fact I was going to call today to have that extra service put on.

6 years ago

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Jack Bradford Newman Lake, WA

I called different places, and I like Mobile Help's price. When I tested it, they answered, and they're really polite and everything, so we could trust them. It's really easy, and I can hear them clearly.

6 years ago

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Marlene Dufort

I think it was referred to us through AARP. It's for my mother. We wanted her to be safe wherever she is. They answered all of our questions; they were very informative and patient.

6 years ago

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Steven & Rina Odell Tampa, FL

I did some research that led me to it. It's well-designed equipment, and their customer support is very responsive. I have not had to use it, but it's normally worn when nobody is home.

6 years ago

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Don Merlini

I bought this one because of the feedback I got from the people who I was talking to on the phone. We have not had to use it yet, but they've answered all my questions promptly. There's no difference from any other one, but I already did recommend it to others twice.

6 years ago

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Eugene A Moreland Cuba, MO

Mobile Help was the most affordable in my price range. I just have the one thing I hang around my neck, and I wear that all the time. When I go out I take the mobile unit with me.

6 years ago

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Muriel Pizer Denver, CO

I looked at several companies and I thought that was one for me. I've recommended them to several people already. I had to use it after a fall, and they got me the ambulance for me. Every time I've talked to the office they seemed very capable. I have to say, though, that one time they were not very good. I had to wait too long, about 4 or 5 minutes for them to answer the phone.

6 years ago

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Anonymous Hemet, CA

I thought it would be good for me but I'm not sure about the cost. Since then I've found others that are much less expensive. I use it everyday, and I don't have any other concerns yet. They've answered all my questions when I called them.

6 years ago

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Gail

The mobile hel sustem is really nice but I think it should all be in one unit. My dad much like other people forget to grab the 'on the go unit. It great equipment but it does absolutely no good if it's in the house and he is out of range of base with just bracelet on. I can't get it thru him he can't go to far from base with just bracelet on

6 years ago