Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kathleen Tavares Prescott, AZ

I have the unit in my house, and I had an experience about 2 weeks ago in the middle of the night that was not good. I was probably 25 feet away from the unit. It sounded tinny, and I couldn't understand the gentleman who answered the call, and he couldn't understand me. He hung up, and did not ever call a paramedic. They did contact all of the 3 people that are all in my contact list but then when one of them went to call relatively soon after he got the initial call, then he was put on hold and said he would be answered in the order the call was received. If you get a phone call in the middle of the night because you have a family member that needs help, and you call back the number, and you get that you're in the line to be answered, that's very disconcerting. That was at 3 in the morning. Another member of the family got his message at 7 am, which was not any fault of Mobile Help, and the other member of the family got hers at 8 am, and that was also not the result with the problem with Mobile Help either, but they all got the same message: that they were on hold and their call would be answered in the order received. That was a lot of red flags up for my family members. I used it a lot since then, too. I've fallen and gotten a concussion. I was here with a care giver at night, and she pushed the button because my biggest problem is when I fall I don't think to push the button, in fact I was going to call today to have that extra service put on.

6 years ago

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Verified Customer

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Jack Bradford Newman Lake, WA

I called different places, and I like Mobile Help's price. When I tested it, they answered, and they're really polite and everything, so we could trust them. It's really easy, and I can hear them clearly.

6 years ago

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Verified Customer

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Marlene Dufort

I think it was referred to us through AARP. It's for my mother. We wanted her to be safe wherever she is. They answered all of our questions; they were very informative and patient.

6 years ago

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Verified Customer

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Steven & Rina Odell Tampa, FL

I did some research that led me to it. It's well-designed equipment, and their customer support is very responsive. I have not had to use it, but it's normally worn when nobody is home.

6 years ago

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Don Merlini

I bought this one because of the feedback I got from the people who I was talking to on the phone. We have not had to use it yet, but they've answered all my questions promptly. There's no difference from any other one, but I already did recommend it to others twice.

6 years ago

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Eugene A Moreland Cuba, MO

Mobile Help was the most affordable in my price range. I just have the one thing I hang around my neck, and I wear that all the time. When I go out I take the mobile unit with me.

6 years ago

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Muriel Pizer Denver, CO

I looked at several companies and I thought that was one for me. I've recommended them to several people already. I had to use it after a fall, and they got me the ambulance for me. Every time I've talked to the office they seemed very capable. I have to say, though, that one time they were not very good. I had to wait too long, about 4 or 5 minutes for them to answer the phone.

6 years ago

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Anonymous Hemet, CA

I thought it would be good for me but I'm not sure about the cost. Since then I've found others that are much less expensive. I use it everyday, and I don't have any other concerns yet. They've answered all my questions when I called them.

6 years ago

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Gail

The mobile hel sustem is really nice but I think it should all be in one unit. My dad much like other people forget to grab the 'on the go unit. It great equipment but it does absolutely no good if it's in the house and he is out of range of base with just bracelet on. I can't get it thru him he can't go to far from base with just bracelet on

6 years ago

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Verified Customer

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W Thomas

I checked out many at home alerting systems and I liked the idea of wearing the the necklace button or wristband while at home and the travel unit so that I am not housebound.

6 years ago

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Verified Customer

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Marilyn Riggan Halifax, NC

For a fall, they covered so many different areas with the fall button that I could leave home with it. I haven't had to use it yet, thank God, but I believe in the product. They cover me away from home as well as at home.

6 years ago

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Verified Customer

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Lenora Heverly Emerald Isle, NC

MobileHelp was something I could afford. The first thing I do in the morning is put it on, and so far I have not needed it, thank goodness, but it's there if I do need it. They check to see how everything's going with me.

6 years ago

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Sharon Norman Cathy Brown The Bronx, NY

I'm getting older, and I'm pretty sure that somewhere along the line I may need their help. It works. They're there for me when I need them. When I accidentally pushed the button I got someone to talk to.

6 years ago

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Anonymous Eugene, OR

It does seem to fit what I wanted to take care of. I just wear the necklace, and everything else is installed and ready to roll, should I need it, so it's easy. It was easy putting it together. I had no trouble at all.

6 years ago

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Leon Miller Lynn Haven, FL

I found out that it was one of the cheapest companies that I surveyed. I'll recommend it, since it's trustworthy. I haven't had to use it, but it really comes in handy to me because of my conditions. I think that for some people, when they get over a certain age, it should be provided to them. I think that Medicaid or somebody needs to look into that to get more older people to get one without paying a high price.

6 years ago

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Verified Customer

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Curtis Pendergrass Kingstree, SC

I live alone in an isolated area. I have it just in case I need to use it. It's a good thing to have in this situation, and I can say it's good equipment. I recommend it to any friend all alone by themselves like I am.

6 years ago

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Verified Customer

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Patricia Trinowski Seneca, SC

They were highly recommended to us, and they are there 24/7. They were very courteous and explained everything that we need to know. The device is very handy. We only had to use it to check and make sure everything is clear.

6 years ago

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Joann Pelton Silsbee, TX

My daughter is the one that checked into it and decided that MobileHelp was best. They are always right there when I need them. I usually wear the watch on my wrist, and then I can go outside and work in my little garden spot because I have a little portable thing.

6 years ago

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H. G. Sand Lake, MI

I think the customer support treated me well. I appreciate the way they treated me when I sent it back and they didn't put any pressure on me. I'm not saying I won't consider signing up again someday with them. I think they were trustworthy enough, and I think it was efficient.

6 years ago

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William Green Kingman, AZ

I already sent back the system. I can't have it because of the issues with the county. Sometimes it would go off on its own and cause false alarms, and I got in trouble for it, so I got upset and had to send the system back due to those malfunctions. I don't have a system anymore. It's a little too high-priced for my budget, anyway. It was very fast response, though, getting back with you very quickly.

6 years ago

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Verified Customer

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Betty Nicholas

I saw an advertisement in the mail and checked into it, and I like what they offer. They answer questions and they are really nice. The devices are convenient and easy to use.

6 years ago

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Anonymous

I've never used it yet, I just wear it. A social worker decided that it was the best one for me. It's simple to use, but I still have to get used to it. I've only had it about a week and I haven't had any problems, so I haven't needed any support, except that they didn't send me the lock box until I had to call and ask for it, and then I received it yesterday.

6 years ago

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Verified Customer

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L. B.

I saw advertised on TV and I just kind of liked it. I just got it going yesterday. It's very new to me, but they were really good to get me set up and going. I've already recommended it to some people.

6 years ago

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Verified Customer

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Valerie Mcmichael Bear, DE

I read the reviews before deciding on them. Since then, I've found the necklace to be too sensitive. I haven't had it very long, but they have been very helpful when I called them.

6 years ago

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Verified Customer

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Dolores Droddy Centralia, WA

Mobile Help is the best because they cover the whole United States. I use it every day, but I haven't had to use it for any emergency yet. I think it's going to be a good mobile device for me.

6 years ago

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Verified Customer

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Geneva R Thomas Jackson, MS

I was trying to find something that was feasible for traveling out of my home. Right now I have all the pieces I need. The support was fine; they took care of every question and provided good service.

6 years ago

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Verified Customer

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Osmo Kettunen Santa Cruz, CA

I just got this device recently and I have not had any need to use it. I just wanted to give it a try, and Mobile Help was one of those available. When I called I got a good response.

6 years ago

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Verified Customer

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Daisy Porter

I compared them to somebody else and I preferred their plan. I started using it, and I wear it all day in case I fall. I've only had two instances using their support system, and both were positive.

6 years ago

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JK

We called and talked to three different companies, and decided that the benefits they were offering were the best. There have been three different occasions when it says fall alert, and it's just sitting there doing nothing, so something seems to be triggering it.

6 years ago

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Verified Customer

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Linda Richardson

I've had it before and they were always very helpful. I had fallen and couldn't breathe. All I had to do was push the button, and they were right here. In customer service the people are kind, quick, and knowledgeable.

6 years ago

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Verified Customer

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Myrna Stiver

I liked the features that they have. It's easy to use, and every time that I've tested it, someone has answered immediately and been very courteous. I've had no problems of any kind.

6 years ago

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Verified Customer

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Michael Gavatorta

My son got this for me. I really haven't had to use it yet, but I tested it, and it's good. It seemed that they answer right away. I dropped it once and they came right on and wanted to know if I had fallen down.

6 years ago

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Sarah Townsend

Mobile Help is very expensive. I use it everyday, because I've had a stroke, and I always wear it so that I can shower on my own and live in my house by myself. The customer service person who sold it to me was very informative, but I was disappointed in the directions that came with it. The watch device just goes on my wrist, so it's easy, but the large device is confusing.

6 years ago

Reply from MobileHelp

Dear Sarah,

Thank you for your review. We are sorry to hear that you are confused about part of the systems and that the directions were not clear. We created a ticket for Technical Support to reach out to you, to clear up any confusion that you may have. You can also reach Technical Support at anytime by dialing 877-827-6207, Option 1. We look forward to speaking to you. Thank you for being a valued part of the MobileHelp family!
Sincerely, MobileHelp

Mar. 30th, 2018

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Verified Customer

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Walt And Lu Hunt

Mobile Help provided the right services that I needed, including being waterproof, at a reasonable cost. I haven't had to use it yet, but I did test it and it worked properly. Somebody called me within a minute.

6 years ago

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Americo Dimanno

We saw some advertising about it, including in the AARP magazine. All of the sales staff were good. The fellow we spoke with is a nice guy, and the customer service person that calls for the emergency contact numbers was also good. The system works. it hasn't been used for an emergency yet, but we know it works since they had us test it.

6 years ago

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Verified Customer

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Sharon Larkins Pittsburg, CA

I was just looking at the commercials and it seemed like the right thing for me, and for the other people I've since recommended it to. I use it everyday. It's accurate and fast; when it goes off they call immediately.

6 years ago

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Verified Customer

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Annette Riley Grand Prairie, TX

I use it everyday really, because I fall and I have seizures. When I first got it, I accidentally pushed the button, and that alerted the people quickly. That was really good.

6 years ago

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Verified Customer

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Mary Yocom Muscatine, IA

I saw the ad on TV, and the very next day after I got it in the mail I fell and broke my right arm, and I had to use it because of that. Everything was excellent, I'm very happy with it. It is an excellent value.

6 years ago

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Verified Customer

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Anonymous Fairview Heights, IL

My sister has dementia, and I like the fact that she didn't have to have a phone. Thanks to Mobile Help, she's doing much better by going out; better than being stuck in the house.

6 years ago

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Verified Customer

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Janet Wilson

I got it after I saw some of their advertisements. They seem interested in the care of other people. Their people are very understanding, and explain what the customer needs to know.

6 years ago

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Verified Customer

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Anonymous Wellington, CO

Mobile Help met all my needs for an alert device. I've not had to use it, but I do take my mobile charger with me when I go out. It is very sensitive, and I got a good response when I called with a question.

6 years ago

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Verified Customer

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Tammy Mccoy High Point, NC

Mobile Help was cheaper, faster for getting help, and better quality. I would recommend it. The customer service staff are very responsible and helpful, and so is the equipment.

6 years ago

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Verified Customer

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Sheri Ribbke Hopkinsville, KY

This was the right one for me because I could take it with me. The first time I used it I was at a hotel out of town, and they were right there on the spot. I push the button and they answer'it's pretty clear-cut.

6 years ago

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Anonymous Fort Lauderdale, FL

When using your emergency button and mobile help calls the first responder on your list the number they called from comes up unknown. Nowadays very few people will answer unknown numbers I wrote a letter about my concern several years ago I never heard back I also called and spoke with a manager never heard anything.

6 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Mar. 22nd, 2018

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Verified Customer

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Leonard A Atwater, CA

Without them Dad would not be able to stay at home, he uses it to alert neighbors he needs help. He lands on floor and minimally hurt is returned to his desired status. He lives his life the way he wants!

6 years ago

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Linda s. Honolulu, HI

Helped me when i was caring for both parents, one paralyzed and the other with dementia. Giving it as a Christmas gift to a dear friend who lives alone and has had prior diabetes emergency where first responders had to get in through the bathroom window.

6 years ago

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Verified Customer

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Susan Reynolds - Daughter Tallahassee, FL

They have great customer service. People actually talk on the phone and take time with me. Mom accidentally tripped the alarm and EMS and neighbors were there and luckily found her in the back yard gardening and surprised.

6 years ago

Reply from MobileHelp

Susan,

Thank you for taking the time to leave a review. We are elated to know that you have had nothing but the best experience with our customer service! Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Mar. 13th, 2018

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Verified Customer

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Sandra Boynton Beach, FL

I got it several years ago but I've never had to use it. Still, when the button gets pressed they respond quickly and are on top of it. The only thing is that it's really expensive.

6 years ago

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Judith Bradley Miami, FL

I picked them for my mom because of the services they provided. They are very responsive and answer immediately. They will dispatch emergency services right away, even if you don't need them.

6 years ago

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William Schmitt Tallahassee, FL

I got it for my mother since they had GPS. She has had the device for two years and hasn't had to use it. The button works really well and it's very wearable, but when you have Alzheimer's and get older it gets more difficult to use these kinds of things. Because of that I've been thinking of canceling the service but they will not let me out of my contract. I almost wish that they would send me a brand new device so I could turn it back in. Another thing is that, when you lose the product like we did during a flood, customer service just falls apart.

6 years ago

Reply from MobileHelp

William,

Thank you for your review. It was a pleasure to speak to you today and we are happy we were able to resolve your issue. We apologize for any confusion with your account and appreciate you being a customer for 7.5 years. If you have any additional questions or concerns, please do not hesitate to contact us at 877-827-6207 or .

Sincerely, MobileHelp

Mar. 7th, 2018