Name: MobileHelp
Rating: 4.6

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Verified Customer

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Pete Ames Helena, MT

I thought I was getting just something where you press a button, I didn't realize I would have the whole mobile thing in my house. We've testing it once or twice, and they're very helpful and don't get cranky or anything.

7 years ago

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Verified Customer

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Sandra Cole Katy, TX

I use it when I go out, they haven't complained about me accidentally setting it off. I like the idea that I can take it off if I need to eat, but I can get in the shower with it and it's really mobile.

7 years ago

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Verified Customer

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William Mcadams Rohnert Park, CA

From the standpoint of technical capability and price this is the most reasonable option. I have never had an emergency but whenever I do a test they always reply in a timely way. I'm very confident in their quick response.

7 years ago

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Verified Customer

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Jarrett Trombley Burton, MI

I test this once a month to make sure they hear me and I hear them. When I get up in the morning I put it on my belt and when I am home I put it on the charger. A couple of times the response time has been slow between activation and response, but I could have been in a dead zone.

7 years ago

Reply from MobileHelp

Thank you for taking the time to leave this review. We would be happy to look into any tests where the response time was slow. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Jun. 22nd, 2018

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Verified Customer

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Carolyn Stuart Fairhope, AL

I keep this on all the time because of my tendency to fall. I wish they would put a prettier, nicer color on the neck cord. I accidentally bumped it and they responded quickly.

7 years ago

Reply from MobileHelp

Thank you for your feedback. We will definitely forward your suggestion about different colors for the lanyard to our development team. We appreciate you taking the time to post this review. Thank you for being a part of the MobileHelp family!

Jun. 22nd, 2018

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Verified Customer

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Sandra Thompson Talking Rock, GA

It's been very satisfactory and does everything that we needed it to do. I never had to use it. The device is comfortable and I can get in the shower with it. They were nice when I accidentally hit the button.

7 years ago

Reply from MobileHelp

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Thank you for being a valued part of the MobileHelp family!

Jun. 22nd, 2018

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Verified Customer

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Mary E Smith Milledgeville, GA

Customer Service has always been very nice every time I contact them. I have heart failure so I wear it around my neck but I don't have to worry about it because I can press it I can get somebody immediately.

7 years ago

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Verified Customer

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Eva Sanker Hilton Head Island, SC

I wear the bracelet during the day and I use pendant in the shower. This was recommended by a friend. I haven't used it to much because I'm fairly new, but when I have called the techs they helped me.

7 years ago

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Verified Customer

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Anonymous

I haven't been using a very long, but it is a reasonable price and I like that you can use it in all fifty states. I make sure to have the device on me. Customer service helped me set it up quickly.

7 years ago

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Verified Customer

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Elizabeth Blair

I've been falling and sometimes I fall in the kitchen or the living room. My kids wanted me to get it at least I have it no matter where I'm at. It will be there when I need it.

7 years ago

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Verified Customer

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Bill Autry

I wear it on my right wrist all day and lay it on the headboard at night. For the wrist band, it has a flexible band and a leather band. After checking with other companies this Mobile Help is the best for detecting falls.

7 years ago

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Verified Customer

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Crystal J Boles

I'm grateful to have the equipment, because its easy and the instruction book is very simple. Its very reasonably priced. I wear it everyday and have it right next to me at night.

7 years ago

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Verified Customer

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June Callahan

This gives me peace of mind now. Customer Service answered when I accidentally hit the button and they responded quickly. From all the information I read and gathered in this was the right fit for me

7 years ago

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Verified Customer

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Katherine A Garside

I got this device because it can detect me for falls outside and inside of my home. I have had this for a few years. It worked well when I had an emergency a couple of years ago.

7 years ago

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Verified Customer

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Darline Barnes

One time we used it was when Lacey slipped and fell getting on or off the couch I wasn't there with her the time and she used her mobile help device. It worked very well, they were very prompt and everything was good.

7 years ago

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Verified Customer

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David S Jones

After seeing the advertisements on TV I got this. I use it during the day to work. This is a good thing to have in my situation. If you need help they will call, the response is pretty quick and that is what we need.

7 years ago

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Verified Customer

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Ellen Grainger

I sometimes do and sometimes don't have a signal with this. There are times when it should have gone off. One night after I had I had an awkward little fall going down the stairs they didn't call me until 1:50am in the morning saying that the alarm had just gone off. I shouldn't have any calls back like that.

7 years ago

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Verified Customer

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Marilyn Knox

I saw this and heard about it on the TV. The Service has been very quick and good! Once I had a false alarm and they were instantly on there and asking me if it was the real deal or it was a false alarm.

7 years ago

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Anonymous Las Vegas, NV

We picked them because of their offer. The gadget had good benefits for us and we hoped that it could help us in case of emergency. We just got it the other day. As far as I'm concerned, everybody we've talked to in customer service has been very helpful. I've been very pleased with that.

7 years ago

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Verified Customer

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Jerry Brown Pacific, MO

I went to a lot of companies and they had the best deal and everything. I've had it for a couple of weeks but it's a good product. They have answered every time we call. They are dependable.

7 years ago

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Verified Customer

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Jeannie Trojacek Ennis, TX

My son bought it all for me and I'm glad I have it now. I'm satisfied with it, I haven't had any problems with it. I don't think the price is bad at all. I hope I never have to use it though.

7 years ago

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Verified Customer

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Richard Kasitz Newton, KS

I'm 84 years old so I just wanted to be safe in case something happened and I needed help. When I saw them on a magazine I just went and called them. I've had it for a couple of days now. Customer support is very courteous and nice.

7 years ago

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Verified Customer

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Anonymous

I was going through services like theirs in the AARP magazine and decided to try it. The person that has it has been wearing it for about a week now. They've been very nice and lovely people to work with.

7 years ago

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Verified Customer

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Anonymous

I got it 2 weeks ago, I just use the one that goes around my neck. So far they have been good. The one time I called to make sure it was working right they were very pleasant and understanding.

7 years ago

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Verified Customer

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Beverly Braman Fort Lauderdale, FL

I was very impressed with their sales script. The person that I talked to was persistent but cooperated with me and answered any question I had. They don't make me feel like my questions are stupid and are very accommodating.

7 years ago

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Verified Customer

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Mary Meinhard Barrington, IL

I looked at several different services and they just seemed to be the best ones. They had good reviews and weren't as expensive as some of the other services I looked at. My daughter was the one that talked to them to get it all set up and she seemed pleased with it.

7 years ago

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Verified Customer

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Betty Edwards Baytown, TX

It was recommended to me by a friend. I mainly use it when I'm going to go out at night. I feel a little more comfortable and secure having it. The price seems pretty reasonable.

7 years ago

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Verified Customer

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J.V. Addison, IL

I saw it advertised somewhere and thought I could use their product, so I bought it. I got it just a couple of days ago but they seem to be ok. I got a lot of feedback from them after I bought it and they were very helpful. The product itself is very convenient, you never know when something might happen so it's good to have around.

7 years ago

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Verified Customer

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Linda Peck And Marlene Evans Harris, MN

They're very efficient and take care of anything right away. They're right there when you need help. My sister fell once. It wasn't a situation where she needed medical assistance, so they called me and I came to get her back up. I do think that the button is a little bit faulty but they're sending her a new one.

7 years ago

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Verified Customer

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Joann Packett Dayton, OH

I picked them because they had a lockbox. I just got it this last week so I haven't had to use it. I hit it the other day and it went off though and they responded very quickly.

7 years ago

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Verified Customer

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Austin Mullinix Ijamsville, MD

I haven't had it that long but I feel like they'll be there when I need them. Everything has been fine with them so far and the device is good. I have a wonderful feeling about the company.

7 years ago

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Verified Customer

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Theresa, daughter of Gladys

When I called to inquire of your product, Stuart (or Stewart), was very friendly, kind and helpful. When purchased, your product came within 3 days and it was very easy to install and use.

7 years ago

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Verified Customer

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Kim

Very customer service oriented. Sales staff is not pushy. It worked when we needed it to. Be sure to tell your loved ones that there is a few second delay before the operator comes on.

7 years ago

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Verified Customer

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Marilyn

This system has everything that helps make me feel safe. I'm a 71 year old widow, and live alone. I have a bad back, somewhat weak legs, and I'm always afraid of falling. Now, I feel much more secure.

7 years ago

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Verified Customer

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tina

because it is great to use all i have to do is push the button and i will get help very fast so i would tell a friend about it and how easy it is to use and does not coast much at all

7 years ago

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Verified Customer

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Marie Hubbert 47441

a friend of mine told us that she had it and gave us the information so we just picked it I guess. I fell about a month ago. and I lay on the floor and I couldn't get up and my mother daughter got the door open and then made the rescue truck came and got me and took me to hospital and check out and I didn't break anything so but I'm ninety seven years old and I don't get around. Well I don't really know I had no experience in a company before so I just don't know. Well after I lay down on the floor and part of it the next day you won't have you don't. Honey I just got it hoked up and I don't really know much about it.

7 years ago

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Verified Customer

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M.T. Slaughter, LA

It's I just got it about two weeks ago. I haven't had any problems with it. It's just a security measure in case I need it. I live alone so I don't want to underestimate the possibility of falling.

7 years ago

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Verified Customer

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Anita Milask Newtown Square, PA

The only problem that I have is that it's extremely sensitive. I've had a lot of false alarms. I mean, they are very responsive and I really appreciate that. If I really did have a problem, they would be here right away.

7 years ago

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Verified Customer

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Joseph Morrell Philadelphia, PA

I saw the advertisements and decided to get it. I think it's a good thing to have. As far as testing goes, everything has been fine. It works well. It's really worth the money.

7 years ago

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Robert And Linda Hayball Mesa, AZ

They have a reasonable price and the equipment that they offer seems to be what I need. Normally, I wear it when I go out or if I'll be working alone around the house. I haven't really needed customer support but when I've talked to them they have been efficient and courteous.

7 years ago

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Verified Customer

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Sheran Greene Kalispell, MT

I got them because it let me leave my house and still be safe. They're there to help whenever I call them. They helped me during the set up and gave me good answers to my questions. I feel safe with it.

7 years ago

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Verified Customer

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Joann Carter Portland, OR

I just got it a month ago, I really like having it. Everybody that I talked to was kind and helpful. It's so easy to wear and I just like it. I haven't used it yet but it's nice know that it's here, it makes me feel secure.

7 years ago

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Verified Customer

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Arlene Rogers Martinsburg, WV

I just made the decision after they called me. It works well and lets me talk to a person. I think it's wonderful. If I have any questions, they answer right away. If we need anything, they'll take care of that too.

7 years ago

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Verified Customer

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Anonymous Kansas City, MO

I like that it covers me when I'm inside and outside my home. I wear it every day and I like to do a test run at least once a month. I know that if I need them, someone is going to come over the intercom and talk to me.

7 years ago

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Verified Customer

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Bruce Kyte Battleboro, NC

The button is very sensitive. I dropped it once and it said it had notified someone about the fall. Their response was very prompt and they even called the people I told them to call. It's fantastic.

7 years ago

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Verified Customer

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Ernest Walker Wilmington, NC

I'm 89 years old and I'm not too steady, I might fall anytime. After my wife died, my son ordered this for me. Everything seems good. I was in the bathroom once when it fell on the floor and the alarm went off.

7 years ago

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Verified Customer

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May Southworth Terrebonne, OR

I have it because my husband can't speak. If something were to happen to me, I wouldn't have any way to get help. Their customer support people has been very knowledgeable. The button is easy to use.

7 years ago

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Verified Customer

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Gene Bowman Taylorsville, NC

We picked it because of the price. It's actually for my uncle. I'm a bit concerned because one time I received a text saying that there had been a test on the equipment. I was confused so I called my uncle to see what had happened. He didn't really know what I was talking about. As far as he knew, he hadn't hit the button and no one had called him through the machine or anything. All I had was a text saying that the machine had been tested. That kind of bothered me, I mean, how did they know it was just a test?

7 years ago

Reply from MobileHelp

Dear Gene,

Thank you for your review. There is a "test" button on the base station that can be pressed when conducting a test for testing. We would be happy to review the system with you and go over any questions that you may have. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Best Regards,

MobileHelp

Apr. 18th, 2018

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Verified Customer

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Emanuel Howard

I used to have a different company that I just wasn't happy with. I had it for 8 years before I switched to MobileHelp. So far, I love it. I think it's just the right thing for me.

7 years ago

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Shirley Noes

I was anxious to get started on it. I don't walk very well anymore and I have trouble with balance. When I ordered it, they got right on it and didn't fool around. It does what it's supposed to do.

7 years ago