Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Nancy

I like the on-the-go thing that you can take with you and the little GPS. The customer service is right there if something strange happens. They call promptly. The device is easy to use.

6 years ago

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Verified Customer

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Barney

I have had a couple falls and the device automatically notifies the company. MobileHelp offers a wide range, so I can feel comfortable outside the house. The device is easy to use.

6 years ago

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Verified Customer

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Ann, Working Senior Pompano Beach, FL

I haven't had the products long enough to use them completely as designed. Still trying to make a daily habit of taking the mobile unit with me when I go out. The various parts were packed well and came quickly after ordering. All personnel with whom I've spoken have been helpful, clear and friendly.

6 years ago

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Verified Customer

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Joyce

The device & customer service when she accidently hits the buttton are very good. We had trouble with getting it delivered, we were told it would be delivered in 4 days, but it took 5 days, so we had to arrange care for the weekend, because of it.

6 years ago

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Verified Customer

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Little Evy

Price reasonable. Customer service great. All my questions answered. Response time good when I pushed accidentally ?? hope I never need but I sure feel good that I have. I don't feel comfortable in many situations and knowing I have this capability is wonderful

6 years ago

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Verified Customer

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Michelle Linwood, NC

I pushed the button and the people talked back to me, it makes you feel safe that somebody's there all the time. The equipment is nice and it's not that expensive for what they give you.

6 years ago

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Verified Customer

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Rose Rice, MN

I feel really bad, but there are times that I set it off accidentally. They were so nice to me though. I like the fact that I can take the once device with me to work outside of my home.

6 years ago

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Verified Customer

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Karion

I guess when I was getting up the other day I pushed the button and I got a response right away. Every time I had a question they've been right there till the end, they've been very helpful.

6 years ago

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Verified Customer

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Joan National City, CA

My son is an emergency response person and said this seems to be the best device he's had experience with. They have called several times in the past week to check things out and make sure I am happy with the device.

6 years ago

Reply from MobileHelp

Joan,
What an amazing compliment from your son! We are so happy that you have chosen MobileHelp for your emergency response system. Thank you for being a valued part of the MobileHelp family!
Sincerely,
MobileHelp

Jul. 25th, 2018

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Verified Customer

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Anonymous

Customer support is so polite to us as customers. Responses to accidental calls happen, but they help us out without patronizing us. I like that the device is waterproof. It's small and comfortable.

6 years ago

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Verified Customer

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Anonymous

Customer service is very immediate in their responses with us. They know what they're talking about, and are very pleasant and nice to talk to. The product is very convenient to use.

6 years ago

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Verified Customer

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Pamella Ruston, LA

It is a fabulous device, because as soon as I got it, someone called immediately after I tested it. It's a system that's very easy to operate. I didn't have any difficulty setting it up.

6 years ago

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Verified Customer

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Louise McKinney, TX

We are pretty neutral in our feelings about the device. You have to charge it every 24 hours, and the pendant is not a microphone, so if you want to talk to the people when there's an alarm, you have to be near the microphone.

6 years ago

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Verified Customer

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Ruth

When I've tested the device, it worked properly. I've had good customer service from the beginning, and I feel very safe and comfortable with the device. It's very lightweight as well.

6 years ago

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Verified Customer

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Charles

They were very helpful in getting it to me and explaining how to use it. It once slipped around my wrist and had some buttons hit and the fire department showed up immediately, the response is quick.

6 years ago

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Verified Customer

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Terrie

I accidentally dropped the necklace and set it off. I just don't know how to use it or if there's someone I can call on. They're very polite, nice, helpful, and understanding of the mistakes I make.

6 years ago

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Verified Customer

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Janet

MobileHelp's response time is quick, and they are very good in answering all my questions. I like all the extras included in the lock box they have installed in your house, and the price is good.

6 years ago

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Verified Customer

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Dianna

I really like the price of the product, and how easy it is to use. I feel down and couldn't get back up, and the customer service was very prompt in helping me. They really know what they're talking about.

6 years ago

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Verified Customer

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Bertha

Customer support was very helpful in assisting us during setup. They made sure our needs were met, and the only trouble we've had is that the button on the fall device is a little bit hard to push.

6 years ago

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Verified Customer

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Armenta

Customer service is very helpful, polite, and explain things clearly. We are very pleased with them. Their response time is very quick, even if we accidentally set off the alarm.

6 years ago

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Verified Customer

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Jean Liberty Levittown, PA

I accidentally pulled the plug out, and they notified my person who takes the calls right away. They're very courteous, they call to check if there is any problem. I can call them at any time, at any hour, and I like that.

6 years ago

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Verified Customer

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Anonymous Camano, WA

They provide a lot of the salesmen all the instruments needed. Most of the time it's accidental but I get a call within about a minute or so, maybe a couple of minutes because I'm in a place with bad reception.

6 years ago

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Verified Customer

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Russell Nelson Oklahoma City, OK

They provide nationwide coverage for their devices, so if you're out of the house you can still have the device help you. They seem to be knowledgeable and they are helpful, courteous, and professional.

6 years ago

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Verified Customer

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Leanna Raley Fulton, KY

They were very helpful in teaching me how to use the product. They called me immediately to tell me that all I have to do is push the button for help. I like that I can carry it with me while I'm traveling.

6 years ago

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Verified Customer

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MaryAnn Manchester, GA

The customer service has called me when the alarm goes off, even if I'm out of town. It's very enlightening to know that even if I accidentally set it off, they know where to find me.

6 years ago

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Verified Customer

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Anonymous Grand Rapids, MI

I use it and wear the device everyday as a necklace. The only objection I have is with how sensitive it is. If I brush it up against something, the alarm will go off. Their customer support is great in answering right away when I call.

6 years ago

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Verified Customer

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Carole Sullivan Loudon, TN

I felt like this was the best company to go with after checking them out. I have the device with me at all times, but I haven't had to use it yet. They check in periodically with you to see how you're doing.

6 years ago

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Verified Customer

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Wanda Thompson Beebe, AR

One time I fell, and I tried to be really careful. I didn't want to have to use it, but I couldn't get up for 3 hours, so I finally called them for help. Their customer support is always there when I call.

6 years ago

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Verified Customer

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Art Thomasson Okatie, SC

I like the many features that you have with the device. I can take it with me anywhere, and I can take it shopping around. I've only used it to test it, but so far I've had a positive experience with it.

6 years ago

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Verified Customer

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Anonymous Torrance, CA

I really like what MobileHelp has to offer for the price it's at. We haven't had any issues with the device, and they've been very responsive. We are grateful that it offers us everything we need.

6 years ago

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Verified Customer

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Patricia Warren

I wear my watch during the night, and the necklace during the day. I'm very happy with it, and I'm happy to know that it works. One time I accidentally bumped it on a shelf, but I'm very happy to know that it works.

6 years ago

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Verified Customer

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Lorraine Mills Fort Myers, FL

I like the lightweight device that this company offers. I've had it for a month, but I know it works because it will go off if I bend over, thinking I've fallen. They call me automatically to see if there's an emergency.

6 years ago

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Verified Customer

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Betty Nickson Fort Smith, AR

One time when I was using their medical alert device, I was sitting on the couch, trying to get up. I fell and calleld them, and they came to pick me up. I've never had any trouble with them, or any problems with the device.

6 years ago

Reply from MobileHelp

Betty,

Thank you for sharing your experience! We are so happy you weren't seriously injured during your fall & are happy to know we were able to be there for you. If you ever need anything, please don't hesitate to contact us.

Best Regards,

MobileHelp

Jun. 29th, 2018

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Verified Customer

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Elizabeth Tomlin Wheat Ridge, CO

I like wearing their device in the evening, because nobody is around to help me. Their customer support calls me immediately if there's a mistake and I set it off. The device is very accurate.

6 years ago

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Verified Customer

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Rosemary Smith Fort Worth, TX

I haven't had to use this device, except for the time I accidentally pushed the button. I like that I can use this when I'm going to the store, and have it with me in case I need help.

6 years ago

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Verified Customer

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Priest Johnnie Smith Cordova, TN

MobileHelp has all the features I've been looking for. I haven't had to use it yet, but in a typical day I put it on until the evening. I haven't had any problems with it so far.

6 years ago

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Verified Customer

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JulieInMI Kalamazoo, MI

Best Customer Service! When I called to inquire about the service the sales support answered every question and was willing to work around my timeline. The product works as expected and it very easy to set up.

6 years ago

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Verified Customer

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Gerald Henderson

I'm really satisfied with it and have no problems. I looked into life alert but they wanted $200 down and $90 a month with a 2-year contract. MobileHelp had nothing like that, and they've been nice to help me out.

6 years ago

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Verified Customer

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Helen Jackson

I haven't really had any trouble with it, but one day I took it and it went off. But they understood I just made a mistake and it was okay. I love it and I'd recommend it to anybody.

6 years ago

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Verified Customer

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Gail Bowser Cabot, PA

I had to use it this morning and I was quite pleased with how it turned out. The ambulance came and the people who were on my list called immediately. They are more than helpful.

6 years ago

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Verified Customer

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Leo Eliasson

I got this because the fact of the GPS protection. They are very prompt, courteous, knowledgeable, and an average response time is about maybe 20 seconds. They will answer all your questions and are very helpful.

6 years ago

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Verified Customer

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Jo Davis Onyx, CA

I think it should be able to reach you when you're outside so you don't have to be in the room with the base unit. I did push the button one time and they called me at least, so I'm pleased with it so far.

6 years ago

Reply from MobileHelp

Dear Jo,

Thank you for your review. You only need to be within 350 feet of the Mobile Device or 600 feet of the Base Station to send a signal. If you only have the Classic system, you can always upgrade to the Duo system, which would include the Mobile Device that you can carry around with you. If you have any questions about your system or would be interested in upgrading, please contact our Technical Support Team at 877-827-6207, Option 1.

Sincerely,

MobileHelp

Jun. 28th, 2018

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Verified Customer

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Mary Rochester, MN

They respond quickly. I would like a something with a clip instead of a string around my neck. Just make sure that it keeps from pressing down, it's been pressed accidentally.

6 years ago

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Verified Customer

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Gus Franklin Springfield, IL

When compared to others, I think it has the most comprehensive coverage. Every time I've called I've gotten knowledgeable answers and had everything handled professionally and courteously.

6 years ago

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Verified Customer

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Pete Ames Helena, MT

I thought I was getting just something where you press a button, I didn't realize I would have the whole mobile thing in my house. We've testing it once or twice, and they're very helpful and don't get cranky or anything.

6 years ago

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Verified Customer

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Sandra Cole Katy, TX

I use it when I go out, they haven't complained about me accidentally setting it off. I like the idea that I can take it off if I need to eat, but I can get in the shower with it and it's really mobile.

6 years ago

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Verified Customer

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Jarrett Trombley Burton, MI

I test this once a month to make sure they hear me and I hear them. When I get up in the morning I put it on my belt and when I am home I put it on the charger. A couple of times the response time has been slow between activation and response, but I could have been in a dead zone.

6 years ago

Reply from MobileHelp

Thank you for taking the time to leave this review. We would be happy to look into any tests where the response time was slow. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Jun. 22nd, 2018

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Verified Customer

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Carolyn Stuart Fairhope, AL

I keep this on all the time because of my tendency to fall. I wish they would put a prettier, nicer color on the neck cord. I accidentally bumped it and they responded quickly.

6 years ago

Reply from MobileHelp

Thank you for your feedback. We will definitely forward your suggestion about different colors for the lanyard to our development team. We appreciate you taking the time to post this review. Thank you for being a part of the MobileHelp family!

Jun. 22nd, 2018

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Verified Customer

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Sandra Thompson Talking Rock, GA

It's been very satisfactory and does everything that we needed it to do. I never had to use it. The device is comfortable and I can get in the shower with it. They were nice when I accidentally hit the button.

6 years ago

Reply from MobileHelp

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Thank you for being a valued part of the MobileHelp family!

Jun. 22nd, 2018

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Verified Customer

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Mary E Smith Milledgeville, GA

Customer Service has always been very nice every time I contact them. I have heart failure so I wear it around my neck but I don't have to worry about it because I can press it I can get somebody immediately.

6 years ago