Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Son Shawnee, KS

They have been very flexible to work with in regards to moving my mom from one location to another. Their rates are reasonable, and I can stop the service at anytime if I want to.

5 years ago

check_circle

Verified Customer

star star star star star

Shirley Port Orchard, WA

The ony time I accidentally set it off, the EMT's came. It seems to work really good. Not too long ago, I went to a friend's house in remote California and it wouldn't work there.

5 years ago

check_circle

Verified Customer

star star star star star

Joan

They answer right away when we have called and asked a question, they've answered it. The device you leave in the house, when you speak into it, it's very hard to hear and understand whoever is speaking.

5 years ago

check_circle

Verified Customer

star star star star star

Bill Waynesboro, VA

I did have a situation where the alarm went off and they were able to walk me through it. I think the system is pretty simple and it seems to work. I'm very comfortable with it.

5 years ago

check_circle

Verified Customer

star star star star star

Deborah

I've had a few practice rounds and within a few minutes, they're on the phone checking to see if I'm okay. They're on time and get back to you. The customer service is polite and very considerate.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Seabrook, TX

Even though I accidentally hit the button, they were very fast in responding to it, which I was very impressed with. It's very simple to use. It's really easy to understand and to use.

5 years ago

check_circle

Verified Customer

star star star star star

Barbara And Carl Susanville, CA

While setting up the device, customer service called around three times to ensure that I was able to set it up. The lady wasn't that informative in the beginning set up process.

5 years ago

check_circle

Verified Customer

star star star star star

Debby / Joe San Antonio, TX

I wear the medical alert device all the time. It's water proof. I like how they provided a lock box so the police can get into my house without having to go through the window. The response time for help is pretty quick.

5 years ago

check_circle

Verified Customer

star star star star star

Eileen Goleta, CA

I wish I had better instructions in the first place on how to use it. The device's alarm went off a couple times simply because I wasn't informed. There are other companies out there that charge less.

5 years ago

check_circle

Verified Customer

star star star star star

Brenda Chico, CA

I'm disabled, and this makes me feel much safer. I think this is good for anybody who can't walk well and has a fear of falling. It can literally save a life, and that's important.

5 years ago

check_circle

Verified Customer

star star star star star_border

Mary

I have the fall detector and I pushed it accidentally and they called immediately. I find it a little hard to deal with sometimes, and I'm not happy with the wristband because it keeps coming out of the loops. But, I was happy with the prompt response, and that's the main thing.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Zoey Hopkins, MN

I walked a short distance from my daughter's house and was attacked by a dog and chewed up on pretty well and although I press the button there was no response from MobileHelp I tried four separate times and still no response so I'm done with MobileHelp. Any questions I have eventually, they get me to the proper person to answer the question. After you press the button, it takes at least fourty five seconds to get a response which is far to long if you have an emergency. The first set of equipment they sent me did not work and the second set finally worked.

5 years ago

Reply from MobileHelp

Zoey,

We are sorry to hear about your experience, but see you have already spoken to Technical Support regarding that matter. Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Dec. 12th, 2018

check_circle

Verified Customer

star star star star star

Lynn Westland, MI

When I had to set it up, I got really helpful information from the person that worked with me. I've called a couple times just to ask questions about it and they've been very helpful.

5 years ago

check_circle

Verified Customer

star star star star star_border

Diana E. Ruth Silver Spring, MD

I was in a small airplane in turbulent weather an Mobile help kept calling me, but could not hear over the noise.There was nothing I could do over the noise of the very small cessna plane. It happened on my return trip as well, though the movement was a little less bumpy. Any advice as to how to handle this?

6 years ago

check_circle

Verified Customer

star star star star star

LauraG Rocky River, OH

My mom used it the button for the first time on purpose. The ems help arrived and took her off to the emergency room. Thank you. They called me after talking to her. It was very helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Marie Rispoli East Meadow, NY

With MobileHelp I have the security of knowing that help is always there for me if I need it. Hearing a voice during an emergency is comforting and assures me that help is in the way.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

PRODUCT DESIGN. Huntsville, AL

I PREFER THE DESIGN OF THE MEDICAL GUARDIAN WE ARE ALSO USING WHEN THE MOBILE HELP DEVICE NEEDS TO BE CHARGED. THE PENDANT FUNCTIONS AS AN ALARM ON IT'S OWN WITHOUT THE HAND DEVICE. HOWEVER, WE HAVE HAD ISSUES WITH THE CHARGER. MY MOM GETS CONFUSED UNDERSTANDING THAT WHEN WEARING THE MOBILE HELP DEVICE, SHE HAS TO HAVE THE HAND HELD IN HER POCKET, OR IS USELESS BECAUSE IT MAY STILL BE ON THE CHARGER. SHE DOESN'T ALWAYS REMEMBER BOTH COMPONENTS.

6 years ago

check_circle

Verified Customer

star star star star star

Sherri Phoenix, AZ

Like the system, base and mobile unit, the bracelet is waterproof, if my my mom pushes the button I get notified through app on my phone and the mobile device has GPS so I can see where she is.

6 years ago

check_circle

Verified Customer

star star star star star

Patricia A Tavares, FL

Their customer service has always been pleasant when I talk to them. I have no problems with their service. The device always seems to be working, I've not had any trouble with it.

6 years ago

check_circle

Verified Customer

star star star star star

Kelly Lancaster, OH

The customer service reps are very courteous. It's very efficient when it goes off. It's too sensitive. It has gone off when I've been driving because I happen to hit the steering wheel.

6 years ago

check_circle

Verified Customer

star star star star star_border

Glendora Hampton, VA

We did have an incident but the device did not work because she did not have time to push the button before the seizure. When you push it, they are right on top of things asking if everything is okay. We assumed if she hit the floor it would go off by itself and that didn't happen.

6 years ago

Reply from MobileHelp

Glendora,

Have you considered getting our fall detection pendant? The Fall Detection Pendant is a feature that can be added to any standard system (not the Smart Watch) for an additional cost. Our Fall Detect Pendant contains a pressable button for non-fall emergencies; however, if you were to fall and are unable to press the button it would automatically detect the fall and contact our emergency response center.

We would be happy to discuss this with you. Please contact Technical Support at 877-827-6207, Option 1.

Best Regards,

Mobilehelp

Nov. 6th, 2018

check_circle

Verified Customer

star star star star star

John Tucson, AZ

It actually discharged accidentally but the response time was very quick. The customer service answers all of my questions and got back to me very promptly. It seems to be very superior in technology.

6 years ago

check_circle

Verified Customer

star star star star star

Brenda Bunker Hill, WV

The product is easy and simple to use. Customer service is very pleasant to talk to. I couldn't believe how fast the response was. They are very organized and they do their job.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Eastland, TX

They were very prompt in getting the equipment out to me. I tested it out and they are very responsive. Customer service is very thorough with their information. I know I am getting my money's worth.

6 years ago

check_circle

Verified Customer

star star star star star

Melvin Fort Lauderdale, FL

The only thing that's not comfortable is the full unit you wear around your neck. I tested it once to see if it worked, and the GPS was pretty accurate, and the time was pretty quick.

6 years ago

check_circle

Verified Customer

star star star star star_border

Joseph

I do not like the full monitor because it is too sensitive, it goes off with the slightest bump. I also wish that they had told me about the watch that monitors your blood pressure and everything before I bought something else.

6 years ago

check_circle

Verified Customer

star star star star star

Nolan F Ocala, FL

Customer support is friendly and courteous. Plus, I can take it with me wherever and still have coverage. I'm really satisfied with it, and I haven't found anything else compared to them.

6 years ago

check_circle

Verified Customer

star star star star star

Juergen Rochester, WA

The wrist one is very convenient, it doesn't interfere with anything I do. They always call to check on me and make sure everything's working fine, and they are really good in setting up the system for me.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I have a friend who is a very good doctor and she recommended it to me. Last night we had a terrible storm here and the power went off and MobileHelp called to make sure I was okay.

6 years ago

check_circle

Verified Customer

star star star star star

David Modesto, CA

I've called a few times with some issues I needed help with, and they were able to answer my questions. They know what they are doing. It's made by Samsung, it's a good product.

6 years ago

check_circle

Verified Customer

star star star star star

Sarah Tulsa, OK

I fell and I called them and they came and got me up off the floor. They were here in a few minutes and were able to get me off the floor and get it taken care of. The device is easy to wear and is available at all times.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Lilia And Henry

For no reason at all, the thing goes off and they ask if there is a problem. I haven't fallen or tripped or moved my arm quickly. And when I tried to use the blue button to stop it, it won't stop. I'm in the other room from the telephone when they call you and I'm in a walker and I have to rush into the other room to tell them no. I find that extremely annoying.

6 years ago

check_circle

Verified Customer

star star star star star

Kathy La Vista, NE

We took a trip out of town and I called to notify that I was going out of town and the representative gave some good advice as how to disable and re-alarm it once I got home. The device is comfortable and it works.

6 years ago

check_circle

Verified Customer

star star star star star

Esther Pendleton, IN

The customer service was very helpful with answering problems about everything. I got everything really quickly and everything was put into place fast so we're satisfied with everything.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Lima, NY

It's very touchy. If I'm at the grocery tore and the necklace will hit the top of the handle of the cart, it goes off or if it moves a little, it'll go off. There's always somebody there to answer and they're very easy to talk with and very nice.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Torrance, CA

The company was very kind. The customer service is extremely friendly and were very helpful and got me the lowest price possible. I have pushed the button by accident and I got a response very quickly

6 years ago

check_circle

Verified Customer

star star star star star_border

Ardyth C Federal Way, WA

I didn't like it initially, it was way too sensitive, you barely look at it and it would go off. But they seemed to fix that. When it goes off, they immediately call me and ask if I'm alright. They're very aware of what's happening to me or what they think might be happening.

6 years ago

check_circle

Verified Customer

star star star star star

Robert Tacoma, WA

I've tested it to make sure everything's ok and each time I've tested it, it worked very well and I was very happy about that. I've just been happy with the response I've had when I tested it just to see if it was working.

6 years ago

check_circle

Verified Customer

star star star star star

Elaine Maryville, TN

The people at MobileHelp have been very good about explaining everything to me. Even if I had to call back, they have been very kind and helpful. I'm very satisfied and happy.

6 years ago

check_circle

Verified Customer

star star star star star_border

Susan West Palm Beach, FL

Whenever I had a question, I called them. One of the batteries was no good and they called me and told me they would send me another one. I've had nothing but good conversations with them. When you press the button, it takes more time than I thought it would.

6 years ago

check_circle

Verified Customer

star star star star star

Ernest G And Linda

My husband and I like the availability that the device offers. We use both the necklace and the bracelet. Customer service answered all of my questions before I signed up with MobileHelp.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

William Gibson Waynesville, GA

I have only had the product for a few months and feel a generally neutral score to be appropriate at this time. There is, though, one matter to which I can authoritatively attest. I originally purchased the fall detection option. In the first week it gave six false alarms and failed to detect three actual falls. I cancelled the option. I do not know whether I received a credit.

6 years ago

check_circle

Verified Customer

star star star star star

Jill Carrollton, GA

It was easy to sign up for the service. Our equipment arrived quickly, and instructions to set it up were easy. When we have accidentally activated the pendant, the operators have responded quickly and courteously.

6 years ago

check_circle

Verified Customer

star star star star star

Rebekah Fort Lauderdale, FL

MobileHelp is a very reliable company. With my device, I am able to get the help I need. Customer service is always so professional and respectful. It is great that there is a GPS locator, so I can be found wherever I am.

6 years ago

check_circle

Verified Customer

star star star star star

Darrell East Tawas, MI

When I dropped the device accidentally, they were very responsive and very considerate. They asked me why I called and I told them it was an accident and they responded very well, very soon.

6 years ago

check_circle

Verified Customer

star star star star star

Rosemary Jefferson City, MO

I haven't had to use the service other than applying for it and the representative over the phone was very help and told me how to deal with all of the different pieces and I'm very satisfied with it.

6 years ago

check_circle

Verified Customer

star star star star star

Brenda Wellsboro, PA

When I found something wrong with the machine I called in and they went through it with me. I was able to understand them and hear them, which is good because I have trouble hearing.

6 years ago

check_circle

Verified Customer

star star star star star

Alice White Plains, NY

They were very nice to me when I set up my machine, they walked me through it all and stayed with me until completion. It looks like it's well made and it's comfortable. I like that I am able to wear it in the shower.

6 years ago

check_circle

Verified Customer

star star star star star

Richard Andersonville, TN

My husband has Parkinson's and he falls a lot, so it's nice to be able to detect the fall. They've been helpful with the whole process. It does seem to go off sometimes when he hasn't fallen though.

6 years ago

check_circle

Verified Customer

star star star star star

Carol Flint, MI

When I wore it, one word made the detection go off even though I didn't fall, which worries me. However, it is accurate. They seem to get ahold of me right away, or they contact the people needed.

6 years ago