Name: MobileHelp
Rating: 4.6

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Verified Customer

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Eileen Goleta, CA

I wish I had better instructions in the first place on how to use it. The device's alarm went off a couple times simply because I wasn't informed. There are other companies out there that charge less.

6 years ago

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Verified Customer

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Brenda Chico, CA

I'm disabled, and this makes me feel much safer. I think this is good for anybody who can't walk well and has a fear of falling. It can literally save a life, and that's important.

6 years ago

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Verified Customer

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Mary

I have the fall detector and I pushed it accidentally and they called immediately. I find it a little hard to deal with sometimes, and I'm not happy with the wristband because it keeps coming out of the loops. But, I was happy with the prompt response, and that's the main thing.

6 years ago

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Verified Customer

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Zoey Hopkins, MN

I walked a short distance from my daughter's house and was attacked by a dog and chewed up on pretty well and although I press the button there was no response from MobileHelp I tried four separate times and still no response so I'm done with MobileHelp. Any questions I have eventually, they get me to the proper person to answer the question. After you press the button, it takes at least fourty five seconds to get a response which is far to long if you have an emergency. The first set of equipment they sent me did not work and the second set finally worked.

6 years ago

Reply from MobileHelp

Zoey,

We are sorry to hear about your experience, but see you have already spoken to Technical Support regarding that matter. Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Dec. 12th, 2018

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Verified Customer

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Lynn Westland, MI

When I had to set it up, I got really helpful information from the person that worked with me. I've called a couple times just to ask questions about it and they've been very helpful.

6 years ago

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Verified Customer

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Diana E. Ruth Silver Spring, MD

I was in a small airplane in turbulent weather an Mobile help kept calling me, but could not hear over the noise.There was nothing I could do over the noise of the very small cessna plane. It happened on my return trip as well, though the movement was a little less bumpy. Any advice as to how to handle this?

6 years ago

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Verified Customer

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LauraG Rocky River, OH

My mom used it the button for the first time on purpose. The ems help arrived and took her off to the emergency room. Thank you. They called me after talking to her. It was very helpful.

6 years ago

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Verified Customer

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Marie Rispoli East Meadow, NY

With MobileHelp I have the security of knowing that help is always there for me if I need it. Hearing a voice during an emergency is comforting and assures me that help is in the way.

6 years ago

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Verified Customer

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PRODUCT DESIGN. Huntsville, AL

I PREFER THE DESIGN OF THE MEDICAL GUARDIAN WE ARE ALSO USING WHEN THE MOBILE HELP DEVICE NEEDS TO BE CHARGED. THE PENDANT FUNCTIONS AS AN ALARM ON IT'S OWN WITHOUT THE HAND DEVICE. HOWEVER, WE HAVE HAD ISSUES WITH THE CHARGER. MY MOM GETS CONFUSED UNDERSTANDING THAT WHEN WEARING THE MOBILE HELP DEVICE, SHE HAS TO HAVE THE HAND HELD IN HER POCKET, OR IS USELESS BECAUSE IT MAY STILL BE ON THE CHARGER. SHE DOESN'T ALWAYS REMEMBER BOTH COMPONENTS.

6 years ago

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Verified Customer

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Sherri Phoenix, AZ

Like the system, base and mobile unit, the bracelet is waterproof, if my my mom pushes the button I get notified through app on my phone and the mobile device has GPS so I can see where she is.

6 years ago

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Verified Customer

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Patricia A Tavares, FL

Their customer service has always been pleasant when I talk to them. I have no problems with their service. The device always seems to be working, I've not had any trouble with it.

6 years ago

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Verified Customer

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Kelly Lancaster, OH

The customer service reps are very courteous. It's very efficient when it goes off. It's too sensitive. It has gone off when I've been driving because I happen to hit the steering wheel.

6 years ago

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Verified Customer

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Glendora Hampton, VA

We did have an incident but the device did not work because she did not have time to push the button before the seizure. When you push it, they are right on top of things asking if everything is okay. We assumed if she hit the floor it would go off by itself and that didn't happen.

6 years ago

Reply from MobileHelp

Glendora,

Have you considered getting our fall detection pendant? The Fall Detection Pendant is a feature that can be added to any standard system (not the Smart Watch) for an additional cost. Our Fall Detect Pendant contains a pressable button for non-fall emergencies; however, if you were to fall and are unable to press the button it would automatically detect the fall and contact our emergency response center.

We would be happy to discuss this with you. Please contact Technical Support at 877-827-6207, Option 1.

Best Regards,

Mobilehelp

Nov. 6th, 2018

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Verified Customer

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John Tucson, AZ

It actually discharged accidentally but the response time was very quick. The customer service answers all of my questions and got back to me very promptly. It seems to be very superior in technology.

6 years ago

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Verified Customer

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Brenda Bunker Hill, WV

The product is easy and simple to use. Customer service is very pleasant to talk to. I couldn't believe how fast the response was. They are very organized and they do their job.

6 years ago

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Verified Customer

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Anonymous Eastland, TX

They were very prompt in getting the equipment out to me. I tested it out and they are very responsive. Customer service is very thorough with their information. I know I am getting my money's worth.

6 years ago

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Verified Customer

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Melvin Fort Lauderdale, FL

The only thing that's not comfortable is the full unit you wear around your neck. I tested it once to see if it worked, and the GPS was pretty accurate, and the time was pretty quick.

6 years ago

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Verified Customer

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Joseph

I do not like the full monitor because it is too sensitive, it goes off with the slightest bump. I also wish that they had told me about the watch that monitors your blood pressure and everything before I bought something else.

6 years ago

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Verified Customer

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Nolan F Ocala, FL

Customer support is friendly and courteous. Plus, I can take it with me wherever and still have coverage. I'm really satisfied with it, and I haven't found anything else compared to them.

6 years ago

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Verified Customer

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Juergen Rochester, WA

The wrist one is very convenient, it doesn't interfere with anything I do. They always call to check on me and make sure everything's working fine, and they are really good in setting up the system for me.

6 years ago

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Verified Customer

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Anonymous

I have a friend who is a very good doctor and she recommended it to me. Last night we had a terrible storm here and the power went off and MobileHelp called to make sure I was okay.

6 years ago

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Verified Customer

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David Modesto, CA

I've called a few times with some issues I needed help with, and they were able to answer my questions. They know what they are doing. It's made by Samsung, it's a good product.

6 years ago

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Verified Customer

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Sarah Tulsa, OK

I fell and I called them and they came and got me up off the floor. They were here in a few minutes and were able to get me off the floor and get it taken care of. The device is easy to wear and is available at all times.

6 years ago

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Verified Customer

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Lilia And Henry

For no reason at all, the thing goes off and they ask if there is a problem. I haven't fallen or tripped or moved my arm quickly. And when I tried to use the blue button to stop it, it won't stop. I'm in the other room from the telephone when they call you and I'm in a walker and I have to rush into the other room to tell them no. I find that extremely annoying.

6 years ago

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Verified Customer

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Kathy La Vista, NE

We took a trip out of town and I called to notify that I was going out of town and the representative gave some good advice as how to disable and re-alarm it once I got home. The device is comfortable and it works.

6 years ago

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Verified Customer

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Esther Pendleton, IN

The customer service was very helpful with answering problems about everything. I got everything really quickly and everything was put into place fast so we're satisfied with everything.

6 years ago

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Anonymous Lima, NY

It's very touchy. If I'm at the grocery tore and the necklace will hit the top of the handle of the cart, it goes off or if it moves a little, it'll go off. There's always somebody there to answer and they're very easy to talk with and very nice.

6 years ago

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Verified Customer

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Anonymous Torrance, CA

The company was very kind. The customer service is extremely friendly and were very helpful and got me the lowest price possible. I have pushed the button by accident and I got a response very quickly

6 years ago

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Verified Customer

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Ardyth C Federal Way, WA

I didn't like it initially, it was way too sensitive, you barely look at it and it would go off. But they seemed to fix that. When it goes off, they immediately call me and ask if I'm alright. They're very aware of what's happening to me or what they think might be happening.

6 years ago

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Verified Customer

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Robert Tacoma, WA

I've tested it to make sure everything's ok and each time I've tested it, it worked very well and I was very happy about that. I've just been happy with the response I've had when I tested it just to see if it was working.

6 years ago

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Verified Customer

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Elaine Maryville, TN

The people at MobileHelp have been very good about explaining everything to me. Even if I had to call back, they have been very kind and helpful. I'm very satisfied and happy.

6 years ago

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Verified Customer

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Susan West Palm Beach, FL

Whenever I had a question, I called them. One of the batteries was no good and they called me and told me they would send me another one. I've had nothing but good conversations with them. When you press the button, it takes more time than I thought it would.

6 years ago

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Verified Customer

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Ernest G And Linda

My husband and I like the availability that the device offers. We use both the necklace and the bracelet. Customer service answered all of my questions before I signed up with MobileHelp.

6 years ago

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Verified Customer

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William Gibson Waynesville, GA

I have only had the product for a few months and feel a generally neutral score to be appropriate at this time. There is, though, one matter to which I can authoritatively attest. I originally purchased the fall detection option. In the first week it gave six false alarms and failed to detect three actual falls. I cancelled the option. I do not know whether I received a credit.

6 years ago

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Verified Customer

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Jill Carrollton, GA

It was easy to sign up for the service. Our equipment arrived quickly, and instructions to set it up were easy. When we have accidentally activated the pendant, the operators have responded quickly and courteously.

6 years ago

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Verified Customer

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Rebekah Fort Lauderdale, FL

MobileHelp is a very reliable company. With my device, I am able to get the help I need. Customer service is always so professional and respectful. It is great that there is a GPS locator, so I can be found wherever I am.

6 years ago

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Verified Customer

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Darrell East Tawas, MI

When I dropped the device accidentally, they were very responsive and very considerate. They asked me why I called and I told them it was an accident and they responded very well, very soon.

6 years ago

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Verified Customer

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Rosemary Jefferson City, MO

I haven't had to use the service other than applying for it and the representative over the phone was very help and told me how to deal with all of the different pieces and I'm very satisfied with it.

6 years ago

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Verified Customer

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Brenda Wellsboro, PA

When I found something wrong with the machine I called in and they went through it with me. I was able to understand them and hear them, which is good because I have trouble hearing.

6 years ago

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Verified Customer

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Al Denham Springs, LA

Every time I called everybody was responsive. It's a good product that works on the AT&T system. It's easy to wear and use, but I don't like the upfront costs. It's a reasonable monthly cost, I just don't like the upfront fee.

6 years ago

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Verified Customer

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Alice White Plains, NY

They were very nice to me when I set up my machine, they walked me through it all and stayed with me until completion. It looks like it's well made and it's comfortable. I like that I am able to wear it in the shower.

6 years ago

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Verified Customer

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Richard Andersonville, TN

My husband has Parkinson's and he falls a lot, so it's nice to be able to detect the fall. They've been helpful with the whole process. It does seem to go off sometimes when he hasn't fallen though.

6 years ago

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Verified Customer

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Carol Flint, MI

When I wore it, one word made the detection go off even though I didn't fall, which worries me. However, it is accurate. They seem to get ahold of me right away, or they contact the people needed.

6 years ago

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Verified Customer

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Janet Novato, CA

It's a little expensive, but it is a very efficient system. Although, I put the necklace down on the bed and it indicated a fall, it's very sensitive but that makes me feel secure with it.

6 years ago

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Verified Customer

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Edna

Customer service is very cordial. They were very courteous in answering my call for help even though it was an accident. I am allergic to the wristband. My wrist has been breaking out with blisters.

6 years ago

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Verified Customer

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Anonymous

The device is really easy to set off. I have accidentally pressed the button too many times. However each time I do se it off, customer service is there ready to help me. Their response time is very fast.

6 years ago

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Verified Customer

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Anonymous

The fall detection feature is what drew me to MobileHelp. Customer service is helpful when I had to set it up. Only problem is that it sometimes accidentally detects a fall if I move to fast in one direction.

6 years ago

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Harold

I like how I am able to take it with me wherever I go, and the GPS tracker will be able to find me. I also like how there is no contract, and it is affordable to me. I do not like the necklace however, because it seems like no matter what situation I may be in, I set it off. This has been a problem for me in the past.

6 years ago

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R & N

About 3 weeks ago the button was accidentally pushed and they called me back maybe about an hour later. I called the number back that it said had called me, but the call went to a close friend of mine. But then I realized there was another number in the message and that one got me to them correctly. There was just some initial confusion.

6 years ago

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Anonymous

They were very helpful when I called, and they answered all of my questions about my service plan. I also take comfort in knowing that they have employed people locally to come in if there is a problem.

6 years ago