Name: MobileHelp
Rating: 4.6

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Verified Customer

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Darrell East Tawas, MI

When I dropped the device accidentally, they were very responsive and very considerate. They asked me why I called and I told them it was an accident and they responded very well, very soon.

7 years ago

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Verified Customer

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Rosemary Jefferson City, MO

I haven't had to use the service other than applying for it and the representative over the phone was very help and told me how to deal with all of the different pieces and I'm very satisfied with it.

7 years ago

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Verified Customer

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Brenda Wellsboro, PA

When I found something wrong with the machine I called in and they went through it with me. I was able to understand them and hear them, which is good because I have trouble hearing.

7 years ago

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Verified Customer

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Al Denham Springs, LA

Every time I called everybody was responsive. It's a good product that works on the AT&T system. It's easy to wear and use, but I don't like the upfront costs. It's a reasonable monthly cost, I just don't like the upfront fee.

7 years ago

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Verified Customer

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Alice White Plains, NY

They were very nice to me when I set up my machine, they walked me through it all and stayed with me until completion. It looks like it's well made and it's comfortable. I like that I am able to wear it in the shower.

7 years ago

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Verified Customer

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Richard Andersonville, TN

My husband has Parkinson's and he falls a lot, so it's nice to be able to detect the fall. They've been helpful with the whole process. It does seem to go off sometimes when he hasn't fallen though.

7 years ago

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Verified Customer

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Carol Flint, MI

When I wore it, one word made the detection go off even though I didn't fall, which worries me. However, it is accurate. They seem to get ahold of me right away, or they contact the people needed.

7 years ago

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Verified Customer

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Janet Novato, CA

It's a little expensive, but it is a very efficient system. Although, I put the necklace down on the bed and it indicated a fall, it's very sensitive but that makes me feel secure with it.

7 years ago

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Verified Customer

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Edna

Customer service is very cordial. They were very courteous in answering my call for help even though it was an accident. I am allergic to the wristband. My wrist has been breaking out with blisters.

7 years ago

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Verified Customer

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Anonymous

The device is really easy to set off. I have accidentally pressed the button too many times. However each time I do se it off, customer service is there ready to help me. Their response time is very fast.

7 years ago

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Verified Customer

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Anonymous

The fall detection feature is what drew me to MobileHelp. Customer service is helpful when I had to set it up. Only problem is that it sometimes accidentally detects a fall if I move to fast in one direction.

7 years ago

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Verified Customer

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Harold

I like how I am able to take it with me wherever I go, and the GPS tracker will be able to find me. I also like how there is no contract, and it is affordable to me. I do not like the necklace however, because it seems like no matter what situation I may be in, I set it off. This has been a problem for me in the past.

7 years ago

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R & N

About 3 weeks ago the button was accidentally pushed and they called me back maybe about an hour later. I called the number back that it said had called me, but the call went to a close friend of mine. But then I realized there was another number in the message and that one got me to them correctly. There was just some initial confusion.

7 years ago

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Verified Customer

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Anonymous

They were very helpful when I called, and they answered all of my questions about my service plan. I also take comfort in knowing that they have employed people locally to come in if there is a problem.

7 years ago

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Verified Customer

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Nancy

Anytime I call they are helpful and nice. I've never had trouble getting through or getting my questions answered. All I had to do was take it out of the box, plug in the charger, and it was ready for use.

7 years ago

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Verified Customer

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George M

Anytime I call them they are extremely helpful and answer all my questions. One time the voice thing came on like 2 times in a row and I had to figure out why on my own experience.

7 years ago

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Verified Customer

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Hildegard E

I can use it in the tub, shower, anywhere outside. I am happy with it. I had four days without a telephone connection, but the device still worked like a charm. It is a little expensive

7 years ago

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Verified Customer

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Nancy

The second I bend over and it goes below my waist they call and ask if I need help. They are always on the ball and in charge to follow through and follow up. There's no slip ups with it, it always does exactly what it's supposed to do.

7 years ago

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Verified Customer

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Barbara

MobileHelp's employees are very nice and accommodating. They're there to help you in any way or to change something if you need to. The mobile unit is small and easy to carry with me throughout the day.

7 years ago

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Verified Customer

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Evelyn Clarksville, IN

They called me because they thought I had fallen so they're really good at that. They were going to send the EMT, but I told them that it was done accidentally so I wouldn't need it.

7 years ago

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Verified Customer

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Anonymous Saint James, MN

Setting up the device went very smooth. We didn't have to wait very long. Right when I plugged in the device and tested it, someone came on 10 seconds later and responded to my call.

7 years ago

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Verified Customer

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Jeanne Rowlett, TX

I haven't had to use it, but it is easy to use. They answer the phone right away and got the equipment right to me. I feel very secure with them if I were to have an emergency.

7 years ago

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Verified Customer

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Earnest

The service is very handy. The devices are either a bracelet or a necklace. We had a false alarm, but since they couldn't get a hold of us, they sent out the police and fire department. I was very pleased with their service.

7 years ago

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Verified Customer

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Anonymous

I have accidentally set off the alarm. The sensor is very sensitive. But each time, the response has been absolutely incredible. I am amazed because the response time has been so fast.

7 years ago

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Anonymous

Every contact I have had with MobileHelp has been a positive one. They are great at answering my questions, and they are responsible to false alerts. The device itself is a little clumsy in size and I don't like the look of it.

7 years ago

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Verified Customer

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Blanca Edinburg, TX

The couple of times we had a fall, the customer service called right away. I got a text right away. The only thing I don't liek is the way it hangs around your neck. I've very pleased for the price.

7 years ago

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Verified Customer

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Sandra

It's handy to be able to carry the GPS system with me so that if I'm out and about I have it. Every time I called, they were very efficient. They were very quick to either notify or get some help.

7 years ago

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Verified Customer

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Anonymous

I can go when I want to and take it with me. The customer service seems very concerned. They were very concerned when I first called them and were very helpful in explaining what I needed to do.

7 years ago

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Verified Customer

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James

It's comfortable. We don't have any concerns. As soon as you push the button you get a response. They let you know that someone is on his way and let you know that someone is on their way.

7 years ago

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Verified Customer

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John

I use the wristband a lot and it really itches you. One day, I fell down and I had that thing on and I pressed the button and it did it's job. They came out and got me back on my feet.

7 years ago

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Verified Customer

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Janice

They are very quick to answer. As soon as it happens, within seconds, they have it going and warn me that a fall was detected. They are very nice, very professional, kind people.

7 years ago

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Verified Customer

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Mamie Jamestown, NY

When I've called, I've received professionalism the whole way. When I've tested it, they answer within a minute which is good. The wrist bands are not comfortable and that's actually how I set it off and I pushed it by mistake.

7 years ago

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Verified Customer

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Roger Klamath Falls, OR

I dropped it a couple of times and they were right on calling me and saying if I was alright. I don't have to worry about the battery charging it up all the time because the batteries don't need charging.

7 years ago

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Verified Customer

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Mary (Cecil) Dublin, OH

I put it on in the morning and leave it by the side of my bed in the evening. I've had it just a short time but it's working as I expected. I've had a couple of false alarms so it does seem to work.

7 years ago

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Verified Customer

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Michael

It offers a more inconspicuous device like the sports watch. I had a little incident where I called, and the GPS wasn't picking me up in the building that I work at. They get real snotty with me and spoke to me like I was a child. That was a little unpleasant, but other than that it's been wonderful.

7 years ago

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Anonymous

At first it kept going off with the least amount of movement, but now I have the arm bands instead of the necklace and that works a lot better. I'm 72 and they forget that I can't quite understand all that we're talking about, my husband had to help me instead.

7 years ago

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Verified Customer

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Rebecca

The alarm went off the day before yesterday and they got right to me to make sure that I was alright. I don't think anything would be better than MobileHelp, I'm very happy that I have it.

7 years ago

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Verified Customer

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Donna M & Jamie P

MobileHelp doesn't require a phone line, you can just put it into the outlet. It's easy to use and they call right away to check on me if there is an emergency. The price is good as well.

7 years ago

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Verified Customer

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Dorothy Cookeville, TN

The only thing I was concerned about was when I was wearing the necklace. I had to make it a little bit shorter and wear it outside my clothing and now it doesn't bother me at all.

7 years ago

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Verified Customer

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La Rita Chesaning, MI

I've had several other ones that don't work in my area, and they didn't bother to tell me they don't have coverage there. But, I wear this necklace constantly even though it irritates me quite badly.

7 years ago

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Verified Customer

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Anonymous Hartwell, GA

Every time it's gone off has been when I'm not doing anything. I've either been sitting and reading or watching TV. I had it replaced, and it worked well for a while but then it did it again. They need some different kind of neck thing, so you can put a regular chain where it won't go backwards on you all the time. The machine itself is bothersome, but the customer service is friendly.

7 years ago

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Verified Customer

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Francis Valley Falls, KS

We've hit it once or twice and made it go off, but they answered us right away to check on the problem. It's easy to use, my husband will be able to use it if he ever needs it.

7 years ago

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Verified Customer

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Linda Hemet, CA

They're very congenial when they call. Sometimes they will call when I'm just laying on the bed because it went off accidentally when I turned over, so they're very diligent. I like having one because I live alone.

7 years ago

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Anonymous Weirton, WV

I didn't know how I was supposed to fly with it, so I called and asked them. They told me I should turn off the mobile unit and then carry it in my checked luggage while carrying the wrist watch in my purse. I had to return my fall detector necklace because it was just too sensitive.

7 years ago

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Verified Customer

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Suzanne Land Jackson, MI

They seemed to have the best coverage for me since I travel a lot. I haven't had the device for long, but they called to make sure I understood everything and helped me set it up. Overall, I'm very satisfied with it.

7 years ago

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Verified Customer

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Anonymous Mount Pleasant, MI

Every time I have talked to them they have been very polite and pleasant. It works fine, but it may be a little sensitive in reacting. That is better than it not responding though.

7 years ago

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Verified Customer

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Joan Bend, OR

They had friendly service when I was setting it up. They were very accommodating and answered my questions. It's like this because I can take it in the shower where it's a little slippery and dangerous.

7 years ago

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Verified Customer

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B Rome, GA

Customer service is very persistent as to make sure that I am satisfied with the service. When I first received the product, all I had to do was plug it in, and it was ready to use.

7 years ago

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R Billie Townsend, DE

I have called customer service with questions before and they answer right away. They are polite, nice, and helpful. Occasionally the lanyard device that I wear sends out false alarms.

7 years ago

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Verified Customer

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Kathy Decatur, TX

I have had a positive experience so far. There are times where I bump into something and the device sends out an alarm. Customer service is very nice and understanding, and I feel as if they are truly concerned for me.

7 years ago