Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Mary Pittsburg, KS

One of the only problems I have had with the devices is that the necklace comes loose sometimes. Customer service has done a good job with calling me when I have had an accident.

6 years ago

check_circle

Verified Customer

star star star star star

Ryan Nashville, TN

Customer support has been very responsive and gave me some good feedback. The device is good except for its fall sensor. Customer service was able to walk me through the set up process.

6 years ago

check_circle

Verified Customer

star star star star star

William Houston, TX

The device is very convenient. I wear it around my neck when I am at home and if I need to leave the house, I take the little module with me. The ordering process was simple and easy.

6 years ago

check_circle

Verified Customer

star star star star star

Sandra And Tim

When I pressed the button by accident, they called right away and wanted to know if I was okay. They are very responsive and are available 24 hours a day. I feel safer with it.

6 years ago

check_circle

Verified Customer

star star star star star

Margaret C

The option of paying in full is nice because I don't have to worry about a monthly payment. The button is extremely sensitive. Whenever I set it off on accident, they have been extremely understanding and accommodating.

6 years ago

check_circle

Verified Customer

star star star star star

Jan Cape Coral, FL

They were very helpful and gave me the right information. I enjoy the GPS feature so they can find me wherever I am if I am traveling. It is good to know that I have help if something should happen to me.

6 years ago

check_circle

Verified Customer

star star star star star

William

It was recommended by A.A.R.P. I have not had to use as far as an emergency but it feels good to have it available. Customer support helped me with getting things set up so I can't say anything but good things about them.

6 years ago

check_circle

Verified Customer

star star star star star_border

Eva

It is expensive. I had many false alerts when I used to fall detection mine so I don't use that anymore. The support is good. It takes a long tome for the call to go through but once the call goes through they're very helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They seem to more responsive to the phone inquiry and not as pushy as some other companies. They answer very quickly and they are always courteous but the information in not always consistent.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I like the way the sales person explained it. I feel it's a good company and I am glad I have it. I can carry it with me around my neck and it's always not far from me. It is expensive.

6 years ago

check_circle

Verified Customer

star star star star star_border

Maryalice

I use it daily. It can be annoying but I went snowshoeing today and if I had fallen in the park I know I could have called for help. Everybody else I know wears one, it looks the same as all my friends who have different types.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I purchased it for a family member and so it's been for ease of mind. Customer support answered all my questions. They were very thorough and weren't pushy at all, I really appreciated that. I would say they were excellent.

6 years ago

check_circle

Verified Customer

star star star star star

Wanda Soddy, TN

I think it's a comfort to have the device. It gives me comfort to know that I have GPS to take with me and that I could push the button and somebody will come. I did have a couple of false alarms with the necklace.

6 years ago

check_circle

Verified Customer

star star star star star

Lorene

It seems easy to use, I like that it is user friendly. When my husband accidentally pressed the button, they answered right away. I like the incentive program for introducing someone to it.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Poplar Bluff, MO

I feel safer. I have both the bracelet and the pendant but I wear the pendant most of the time because I don't think I need both on. If anything happened they would be right there.

6 years ago

check_circle

Verified Customer

star star star star star

Robert

I have no problems with it, it is good. I had followed several different plans and decided this one would be the right one for me. I wear the device and have the unit turned and I hope nothing ever happens.

6 years ago

check_circle

Verified Customer

star star star star star_border

Willie

I first saw it in the AARP magazine and I liked the features that it had. It's a really nice watch and I would recommend it to anyone. I think the only flaw that should be changed is there should be a password when you push the button.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Clearwater, FL

I canceled my membership because I had too many false alarms. When I called them to tell them I wanted to return the machine, they were very supportive. They were not accusatory in any way. They were very helpful about information to get the device back and everything else. They have very good support for their machine

6 years ago

check_circle

Verified Customer

star star star star star

Teresa South Jordan, UT

One feature that's important to me was a device that couldn't be overcharged by leaving it in the charger. Because seniors aren't going to keep track of how long they've had in in the charger.

6 years ago

check_circle

Verified Customer

star star star star star

Frances North Fort Myers, FL

I'm a small person and the wrist monitors are so big that I can't wear them. They need a device that a woman can wear. I've only used it a couple times and they were here in just a matter of minutes.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

The mobile unit is perfect, but the base unit can't hear past 6 feet. So, the base unit doesn't allow me to communicate with the operator. They also have good customer service and tech support.

6 years ago

check_circle

Verified Customer

star star star star star

Linda Anniston, AL

I accidentally pushed a button and they called me to see what was going on. They asked if I needed a paramedic and I just said no. When I've been out for a long time, it tells me it's time to charge up.

6 years ago

check_circle

Verified Customer

star star star star star

Sonya Milwaukee, WI

They get somebody out to you right away without a thousand one questions and they make sure you're okay. I like that you can take it anywhere. You don't have to be stuck at home.

6 years ago

check_circle

Verified Customer

star star star star star

Patricia Melbourne, FL

The customer support was very good, they pick up the phone and they're helping you immediately. There's no put on hold, there's no I'll call you back, it was immediate response. It is easy to sign up and convenient.

6 years ago

check_circle

Verified Customer

star star star star star

Christine Bogard, MO

Any time I've used it, they've been right there to help me. They were extremely efficient, and they were here immediately. They were very kind and accommodating to get me to the hospital.

6 years ago

check_circle

Verified Customer

star star star star star

Francine

It is convenient. I wear it on my wrist so I don't even notice it. The one time it did go off they were there right away and I have had people call me to see if I were okay. It's been a good experience.

6 years ago

check_circle

Verified Customer

star star star star star

Caroline

I saw it on the internet and then I called them and called several other ones and they were the nicest ones. I appreciate them calling me to see how I am doing. It's convenient right there on my desk.

6 years ago

check_circle

Verified Customer

star star star star star

David Sebastopol, CA

I like the price. I am satisfied at this point. The company is also in the telephone business and my mother has had great calls and has been satisfied with their service as well.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They have multiple different types the GPS and their own cell towers and they have the fall detection technology. They have been able to answer any question that I needed help with so far.

6 years ago

check_circle

Verified Customer

star star star star star

Lavone M Kankakee, IL

It's mobile so can I go back and forth to work and I go out of town occasionally because my family is out of town. They not only help to me, they explain to me what it dose and also make sure I got everything I needed.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I have only had to use it one time and I had fallen in my bedroom and I could not get up. They were on the ball and in no time nine one one called me and they sent a crew out to help me.

6 years ago

check_circle

Verified Customer

star star star star star

Gary Hutchinson, MN

The device is light and sometimes I don't even feel it. You can take a shower with it because its waterproof. The GPS is accurate. This is the best thing that I've spent my money on.

6 years ago

check_circle

Verified Customer

star star star star star

Nancy

The different safety features that were provided to us with MobileHelp seemed to fit what I was looking for. MobileHelp really seems to stand behind its products and its customers.

6 years ago

check_circle

Verified Customer

star star star star star

Betty Reidsville, NC

The sales rep who spoke with us was not pushy. He was very agreeable and explained how the service worked. The device is light and not cumbersome. The speed in which they do things is very professional.

6 years ago

check_circle

Verified Customer

star star star star star

Steven Bloomfield, IN

Customer service explained everything well and got the product out in a timely fashion. If the device gets dropped, the fall alarm will go off, which isn't always 100% accurate.

6 years ago

check_circle

Verified Customer

star star star star star

Jackie Citrus Heights, CA

I wear the wristband all the time and I find it very comfortable. The whole process was informative and not overwhelming. The device is easy to take with you. The price is very competitive.

6 years ago

check_circle

Verified Customer

star star star star star_border

Carol Brewster, OH

I keep it on my neck all time, twenty four hours a day. I'm always setting the alarm off and they're right there. I had a hard time getting used to it because I used to have a different one. It kind of bothers me that it goes off so easily but otherwise it is fine. I also don't like paying that much each month.

6 years ago

check_circle

Verified Customer

star star star star star

Reva

I like the fact that it works from outside and I feel safer with it. I appreciate the fact that they care like they do and they will call you even if you accidentally do something and check if everybody's okay.

6 years ago

check_circle

Verified Customer

star star star star star

Diane

They were very nice to me on the phone and the price is good. They explained every single thing to me and they are extremely nice. It hangs around my neck and it's very easy to get to know if I'm am in trouble.

6 years ago

check_circle

Verified Customer

star star star star star_border

Ralph Poughkeepsie, NY

We tested the equipment so the customer service seemed to be responsible people. The delivery of the equipment was good and as a matter of fact, the thing came a day early and they called to check in and ask me how it was working.

6 years ago

check_circle

Verified Customer

star star star star star_border

Marianne Eugene, OR

I've had questions or I accidentally set it off and didn't know I set it off and the representative was very nice and courteous and followed through with questions to make sure that everything was all right and so I was very happy about that. I know that it's a very good device.

6 years ago

check_circle

Verified Customer

star star star star star

Larry Bozeman, MT

I like their simple smart watch. It's a good watch and I like the health monitoring features. When I've called the customer service, they were quick and they were very professional.

6 years ago

check_circle

Verified Customer

star star star star star

Wendall

The pendants are sensitive, one day I picked it up and accidentally dropped it on top of the dresser and it came through as a fall. They are very nice, even when we goof up and call them by mistake.

6 years ago

check_circle

Verified Customer

star star star star star

Rochelle West Palm Beach, FL

I have the one that goes around the neck and you can't speak to it, it just alerts them if you fall. I like the idea of the one that you take with you when you're out that you can actually say something into.

6 years ago

check_circle

Verified Customer

star star star star star

Donna

The device is not as big as other companies offer which is nice. I like both the wristband and the necklace. I have been very happy with MobileHelp and will recommend it to friends.

6 years ago

check_circle

Verified Customer

star star star star star_border

Dennis Edgerton, OH

When I first got it, I pushed the button by mistake and it called in and I was told that they will try to stop it but about two minutes later the police were at my front door so I found out that it works pretty good. I think the company is very well organized. I got information like fridge magnets anda door key box that they said might help.

6 years ago

check_circle

Verified Customer

star star star star star_border

Suzanne Chicago, IL

I've had a good response from the customer service when I have had false alarms. They've been helpful in terms of setting it off. I have the fall feature and I've just had too many times when it's gone off and I had no intention of it going off. It's pretty annoying.

6 years ago

Reply from MobileHelp

Suzanne,

Thank you for your feedback. We are sorry to hear about your fall detection pendant going off. We would be happy to look into these false alarms with you, please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 15th, 2019

check_circle

Verified Customer

star star star star star

Rosa Hollister, CA

All the support we have received has been very informational. Their customer service has been excellent. The team has been very helpful, very attentive, and very considerate with me and that gives me a lot of confidence.

6 years ago

check_circle

Verified Customer

star star star star star

Lawrence Ocala, FL

When I first got it, they really helped me get things get set up and everything but the that's about the only time I have used customer service. I have little trouble understanding the device.

6 years ago

check_circle

Verified Customer

star star star star star

Ann E Grand Prairie, TX

I'd heard good things about it that's why we chose it. They called when they saw I was having an emergency even though it was an accident. It definitely works when it is supposed to.

6 years ago