Name: MobileHelp
Rating: 4.6

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Verified Customer

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Lorene

It seems easy to use, I like that it is user friendly. When my husband accidentally pressed the button, they answered right away. I like the incentive program for introducing someone to it.

5 years ago

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Verified Customer

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Anonymous Poplar Bluff, MO

I feel safer. I have both the bracelet and the pendant but I wear the pendant most of the time because I don't think I need both on. If anything happened they would be right there.

5 years ago

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Verified Customer

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Robert

I have no problems with it, it is good. I had followed several different plans and decided this one would be the right one for me. I wear the device and have the unit turned and I hope nothing ever happens.

5 years ago

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Verified Customer

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Willie

I first saw it in the AARP magazine and I liked the features that it had. It's a really nice watch and I would recommend it to anyone. I think the only flaw that should be changed is there should be a password when you push the button.

5 years ago

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Verified Customer

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Anonymous Clearwater, FL

I canceled my membership because I had too many false alarms. When I called them to tell them I wanted to return the machine, they were very supportive. They were not accusatory in any way. They were very helpful about information to get the device back and everything else. They have very good support for their machine

5 years ago

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Verified Customer

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Teresa South Jordan, UT

One feature that's important to me was a device that couldn't be overcharged by leaving it in the charger. Because seniors aren't going to keep track of how long they've had in in the charger.

5 years ago

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Verified Customer

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Frances North Fort Myers, FL

I'm a small person and the wrist monitors are so big that I can't wear them. They need a device that a woman can wear. I've only used it a couple times and they were here in just a matter of minutes.

5 years ago

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Verified Customer

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Anonymous

The mobile unit is perfect, but the base unit can't hear past 6 feet. So, the base unit doesn't allow me to communicate with the operator. They also have good customer service and tech support.

5 years ago

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Verified Customer

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Linda Anniston, AL

I accidentally pushed a button and they called me to see what was going on. They asked if I needed a paramedic and I just said no. When I've been out for a long time, it tells me it's time to charge up.

5 years ago

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Verified Customer

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Sonya Milwaukee, WI

They get somebody out to you right away without a thousand one questions and they make sure you're okay. I like that you can take it anywhere. You don't have to be stuck at home.

5 years ago

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Verified Customer

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Patricia Melbourne, FL

The customer support was very good, they pick up the phone and they're helping you immediately. There's no put on hold, there's no I'll call you back, it was immediate response. It is easy to sign up and convenient.

5 years ago

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Verified Customer

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Christine Bogard, MO

Any time I've used it, they've been right there to help me. They were extremely efficient, and they were here immediately. They were very kind and accommodating to get me to the hospital.

5 years ago

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Verified Customer

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Francine

It is convenient. I wear it on my wrist so I don't even notice it. The one time it did go off they were there right away and I have had people call me to see if I were okay. It's been a good experience.

5 years ago

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Verified Customer

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Caroline

I saw it on the internet and then I called them and called several other ones and they were the nicest ones. I appreciate them calling me to see how I am doing. It's convenient right there on my desk.

5 years ago

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Verified Customer

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David Sebastopol, CA

I like the price. I am satisfied at this point. The company is also in the telephone business and my mother has had great calls and has been satisfied with their service as well.

5 years ago

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Verified Customer

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Anonymous

They have multiple different types the GPS and their own cell towers and they have the fall detection technology. They have been able to answer any question that I needed help with so far.

5 years ago

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Verified Customer

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Lavone M Kankakee, IL

It's mobile so can I go back and forth to work and I go out of town occasionally because my family is out of town. They not only help to me, they explain to me what it dose and also make sure I got everything I needed.

5 years ago

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Verified Customer

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Anonymous

I have only had to use it one time and I had fallen in my bedroom and I could not get up. They were on the ball and in no time nine one one called me and they sent a crew out to help me.

5 years ago

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Verified Customer

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Gary Hutchinson, MN

The device is light and sometimes I don't even feel it. You can take a shower with it because its waterproof. The GPS is accurate. This is the best thing that I've spent my money on.

5 years ago

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Verified Customer

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Nancy

The different safety features that were provided to us with MobileHelp seemed to fit what I was looking for. MobileHelp really seems to stand behind its products and its customers.

5 years ago

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Verified Customer

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Betty Reidsville, NC

The sales rep who spoke with us was not pushy. He was very agreeable and explained how the service worked. The device is light and not cumbersome. The speed in which they do things is very professional.

5 years ago

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Verified Customer

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Steven Bloomfield, IN

Customer service explained everything well and got the product out in a timely fashion. If the device gets dropped, the fall alarm will go off, which isn't always 100% accurate.

5 years ago

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Verified Customer

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Jackie Citrus Heights, CA

I wear the wristband all the time and I find it very comfortable. The whole process was informative and not overwhelming. The device is easy to take with you. The price is very competitive.

5 years ago

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Verified Customer

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Carol Brewster, OH

I keep it on my neck all time, twenty four hours a day. I'm always setting the alarm off and they're right there. I had a hard time getting used to it because I used to have a different one. It kind of bothers me that it goes off so easily but otherwise it is fine. I also don't like paying that much each month.

5 years ago

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Verified Customer

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Reva

I like the fact that it works from outside and I feel safer with it. I appreciate the fact that they care like they do and they will call you even if you accidentally do something and check if everybody's okay.

5 years ago

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Verified Customer

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Diane

They were very nice to me on the phone and the price is good. They explained every single thing to me and they are extremely nice. It hangs around my neck and it's very easy to get to know if I'm am in trouble.

5 years ago

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Verified Customer

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Ralph Poughkeepsie, NY

We tested the equipment so the customer service seemed to be responsible people. The delivery of the equipment was good and as a matter of fact, the thing came a day early and they called to check in and ask me how it was working.

5 years ago

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Verified Customer

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Marianne Eugene, OR

I've had questions or I accidentally set it off and didn't know I set it off and the representative was very nice and courteous and followed through with questions to make sure that everything was all right and so I was very happy about that. I know that it's a very good device.

5 years ago

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Verified Customer

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Larry Bozeman, MT

I like their simple smart watch. It's a good watch and I like the health monitoring features. When I've called the customer service, they were quick and they were very professional.

5 years ago

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Verified Customer

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Wendall

The pendants are sensitive, one day I picked it up and accidentally dropped it on top of the dresser and it came through as a fall. They are very nice, even when we goof up and call them by mistake.

5 years ago

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Verified Customer

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Rochelle West Palm Beach, FL

I have the one that goes around the neck and you can't speak to it, it just alerts them if you fall. I like the idea of the one that you take with you when you're out that you can actually say something into.

5 years ago

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Verified Customer

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Donna

The device is not as big as other companies offer which is nice. I like both the wristband and the necklace. I have been very happy with MobileHelp and will recommend it to friends.

5 years ago

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Verified Customer

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Dennis Edgerton, OH

When I first got it, I pushed the button by mistake and it called in and I was told that they will try to stop it but about two minutes later the police were at my front door so I found out that it works pretty good. I think the company is very well organized. I got information like fridge magnets anda door key box that they said might help.

5 years ago

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Verified Customer

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Suzanne Chicago, IL

I've had a good response from the customer service when I have had false alarms. They've been helpful in terms of setting it off. I have the fall feature and I've just had too many times when it's gone off and I had no intention of it going off. It's pretty annoying.

5 years ago

Reply from MobileHelp

Suzanne,

Thank you for your feedback. We are sorry to hear about your fall detection pendant going off. We would be happy to look into these false alarms with you, please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 15th, 2019

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Verified Customer

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Rosa Hollister, CA

All the support we have received has been very informational. Their customer service has been excellent. The team has been very helpful, very attentive, and very considerate with me and that gives me a lot of confidence.

5 years ago

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Verified Customer

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Lawrence Ocala, FL

When I first got it, they really helped me get things get set up and everything but the that's about the only time I have used customer service. I have little trouble understanding the device.

5 years ago

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Verified Customer

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Ann E Grand Prairie, TX

I'd heard good things about it that's why we chose it. They called when they saw I was having an emergency even though it was an accident. It definitely works when it is supposed to.

5 years ago

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Verified Customer

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John

The unit is very acceptable. Anybody that needs security about their health should have it. I am happy with the price. They seem very trustworthy to me and everything seems accurate.

5 years ago

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Verified Customer

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Anonymous

They did what I asked them to do. They call the ambulance for me when I could not reach my telephone. I hate the way it fits. I don't like the way it dangles on a chain and I find it kind of unwieldy under my clothing and I don't like having to wear things around my wrist.

5 years ago

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Verified Customer

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Frances

They are really understanding on the phone. We pushed the button after we had finished all the conversation and they kept asking is everything all right and we told them we were seeing if it worked.

5 years ago

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Verified Customer

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Cindy El Cajon, CA

I didn't need a land line and it so portable. I've had false alarms and they get to me right away. The one that goes around your neck goes off incessantly, I don't even use it anymore because It seems to be so touchy. The wristwatch one that I wear is fine, I'm wondering if I need to replace the one that goes around my neck.

5 years ago

Reply from MobileHelp

Cindy,

Thank you for your feedback. We are sorry to hear you are having issues with your Fall Detection Pendant. Please contact Technical Support at 877-827-6207, Option 1 for assistance with your help button. We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 14th, 2019

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Verified Customer

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George O

I like that it was made in the US that it has US operators that you speak to whenever you call or they call you. We've had several false alarms and the people that have called have always been very courteous, friendly.

5 years ago

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Verified Customer

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Paul

When we initially we're trying to purchase it, customer service was really great, very personable, and very helpful any answering my questions. It was a little confusing and the device that speaks to you took a while to kick in.

5 years ago

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Verified Customer

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Marlene Bozeman, MT

It's able to do everything I needed it to do. They offered me the wristband and necklace, which is waterproof. They've answered all my questions, it's been a pleasant experience.

5 years ago

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Verified Customer

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Jan Midland, TX

Everything has worked just like they said it would. It's easy to set up and it's just nice, I like it. They always answer the false alarms and tell me how to prevent it from happening or how to cancel it.

5 years ago

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Verified Customer

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Janice

My parents have accidentally pushed it on a couple of times when they didn't need to and the people have been very courteous and kind to them on the phone so that worked out well.

5 years ago

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Verified Customer

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Charlotte Mazon, IL

They've always been courteous when I've called and answered my questions and were very nice. I had trouble with the necklace part of it coming off so I had to go to the wristband.

5 years ago

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Verified Customer

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Shirley Loganville, GA

The representatives were very informative and gave me all kinds of information. They were just very polite and extremely nice. The device is a little thing. It's easy to slip in my purse and carry.

5 years ago

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Verified Customer

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Linda Charlotte, NC

When we test the unit they've called us back and were very pleasant. It appears that it is very reliable and they are very prompt in getting in touch with you should you have the need.

5 years ago

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Verified Customer

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Pricilla Flintville, TN

I chose them because of their customer service. My devices have gone off a few times and they have called immediately. It seems to work the way it is supposed to. Compared to others the value is comfortable.

5 years ago