Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

John

The unit is very acceptable. Anybody that needs security about their health should have it. I am happy with the price. They seem very trustworthy to me and everything seems accurate.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

They did what I asked them to do. They call the ambulance for me when I could not reach my telephone. I hate the way it fits. I don't like the way it dangles on a chain and I find it kind of unwieldy under my clothing and I don't like having to wear things around my wrist.

6 years ago

check_circle

Verified Customer

star star star star star

Frances

They are really understanding on the phone. We pushed the button after we had finished all the conversation and they kept asking is everything all right and we told them we were seeing if it worked.

6 years ago

check_circle

Verified Customer

star star star star star_border

Cindy El Cajon, CA

I didn't need a land line and it so portable. I've had false alarms and they get to me right away. The one that goes around your neck goes off incessantly, I don't even use it anymore because It seems to be so touchy. The wristwatch one that I wear is fine, I'm wondering if I need to replace the one that goes around my neck.

6 years ago

Reply from MobileHelp

Cindy,

Thank you for your feedback. We are sorry to hear you are having issues with your Fall Detection Pendant. Please contact Technical Support at 877-827-6207, Option 1 for assistance with your help button. We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 14th, 2019

check_circle

Verified Customer

star star star star star

George O

I like that it was made in the US that it has US operators that you speak to whenever you call or they call you. We've had several false alarms and the people that have called have always been very courteous, friendly.

6 years ago

check_circle

Verified Customer

star star star star star_border

Paul

When we initially we're trying to purchase it, customer service was really great, very personable, and very helpful any answering my questions. It was a little confusing and the device that speaks to you took a while to kick in.

6 years ago

check_circle

Verified Customer

star star star star star

Marlene Bozeman, MT

It's able to do everything I needed it to do. They offered me the wristband and necklace, which is waterproof. They've answered all my questions, it's been a pleasant experience.

6 years ago

check_circle

Verified Customer

star star star star star

Jan Midland, TX

Everything has worked just like they said it would. It's easy to set up and it's just nice, I like it. They always answer the false alarms and tell me how to prevent it from happening or how to cancel it.

6 years ago

check_circle

Verified Customer

star star star star star

Janice

My parents have accidentally pushed it on a couple of times when they didn't need to and the people have been very courteous and kind to them on the phone so that worked out well.

6 years ago

check_circle

Verified Customer

star star star star star

Charlotte Mazon, IL

They've always been courteous when I've called and answered my questions and were very nice. I had trouble with the necklace part of it coming off so I had to go to the wristband.

6 years ago

check_circle

Verified Customer

star star star star star

Shirley Loganville, GA

The representatives were very informative and gave me all kinds of information. They were just very polite and extremely nice. The device is a little thing. It's easy to slip in my purse and carry.

6 years ago

check_circle

Verified Customer

star star star star star

Linda Charlotte, NC

When we test the unit they've called us back and were very pleasant. It appears that it is very reliable and they are very prompt in getting in touch with you should you have the need.

6 years ago

check_circle

Verified Customer

star star star star star

Pricilla Flintville, TN

I chose them because of their customer service. My devices have gone off a few times and they have called immediately. It seems to work the way it is supposed to. Compared to others the value is comfortable.

6 years ago

check_circle

Verified Customer

star star star star star

Robert Newport, KY

I have had it in the past, thought it was a good system, so I went back to it. I have not needed it yet but it is nice to know it is there in case. When I check it every month, it has been working great.

6 years ago

check_circle

Verified Customer

star star star star star_border

DAN--CARETAKER FOR MY WIFE

THE DEVICE IS VERY SENSITIVE BUT NEEDS SOME CONTROL FOR WEARERS THAT DO NOT UNDERSTAND HOW IT WORKS. WE HAVE HAD HAD SEVERAL RESPONSES BY CALLS TO MEDICS THAT TURN OUT TO BE FALSE BEFORE I COULD STOP THE CALLS. THE RESPONSE BY THE COMPANY WAS GOOD.

6 years ago

check_circle

Verified Customer

star star star star star

Linda

good customer service! I unplugged my monitor to move it to a different location. My monitor immediately went off and the phone began to ring! I was surprised at how quickly your customer service contacted me.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I only had to call the customer support one time and they answered my questions. When you push the button you get somebody talking to you over the intercome asking if you're alright which is what we are paying for. Everything went very smoothly. We got the device plugged in and it works.

6 years ago

check_circle

Verified Customer

star star star star star_border

Rita Cedarburg, WI

The customer support would help right away. The box that we had is so soft that they were talking through. It took three or four people before they would explain what we needed to do. Nobody called from the beginning to make sure it was right. The fall button is overly sensitive.

6 years ago

check_circle

Verified Customer

star star star star star_border

Sarah And Gary Baldwinsville, NY

All the questions I had were answered and it was followed up. I got help with the setup and not all companies would do that. The people working for them are informative. Any question I had, they always answered and explained everything. It made me more knowledgeable about the product I was purchasing.

6 years ago

check_circle

Verified Customer

star star star star star

Jackie Cleveland, TN

A lot of times my device says that it fell and they get in touch with me right way. It's very fast. They make sure that I'm taken care of. They've been so good with getting touch with me.

6 years ago

check_circle

Verified Customer

star star star star star

Bob And Joan Niota, TN

We accidently set it off by accident and they came on immediately and wanted to know if we needed help so I thought that was great. They were a very sweet, very nice company to work with. The device is very easy to use.

6 years ago

check_circle

Verified Customer

star star star star star

Shirley Milwaukee, WI

I've had a couple of incidents when I've stumbled, and right away, my mobile alert kicked in there was someone on the system checking to see if I needed help and that's very very reassuring.

6 years ago

check_circle

Verified Customer

star star star star star

Donna Annapolis, MD

When I did the test, it was very successful and they responded in a reasonable time. The customer service in general has been extremely helpful and kind. They act like they care. They don't act like you're just a customer.

6 years ago

check_circle

Verified Customer

star star star star star

Kevin

We choose them primarily the availability to wear the wristband that none of the other companies provide. They've always honestly answered my questions. It's a really good company, I feel safer having it.

6 years ago

check_circle

Verified Customer

star star star star star

Jd

A couple of times when the alarm went off by accident they answered pretty promptly and they took care of the problem right away. They were right there to answer any questions and make sure he was okay.

6 years ago

check_circle

Verified Customer

star star star star star

Terri League City, TX

They're a good company. They do care about their customers and they would get someone to you right away. I feel safe knowing that I have something that I can press that someone can get me right away.

6 years ago

check_circle

Verified Customer

star star star star star

Barbara Valdosta, GA

I just read the advertisement and it sounded right. I keep it on my wrist all the time. I just trust it and I hope that I never had to use it but if I do I think that they will come to my rescue.

6 years ago

check_circle

Verified Customer

star star star star star

Joann Abilene, TX

It's really comforting to know that I can get helped anytime if I should and I highly recommend it. I have confidence in them, if I need them they just seconds away. It's really a relief to have it with me living by myself.

6 years ago

check_circle

Verified Customer

star star star star star_border

Thomas & Laura

I'll be sitting there doing nothing, watching TV, and it'll go off. It drives me crazy. I was eating dinner and there was a fall deteceted. Too many false alarms. Every time the device goes off, they're right there to help me.

6 years ago

Reply from MobileHelp

Thomas & Laura,

Thank you for your feedback. Please contact Technical Support at 877-827-6207, Option 1 to go over ways to limit false alarms with the Fall Detection Pendant, as well as, Technical Support can verify that the Fall Detection Pendant is working properly. We look forward to speaking to you!

Kind Regards,

MobileHelp

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

Virginia Cleveland, OH

My wife fell and they called us to make sure we were ok, they called the local fire department and handled it very well. They answer almost immediately when I call the service. The battery also runs down quickly.

6 years ago

check_circle

Verified Customer

star star star star star

Corinne B Pompano Beach, FL

Peace of mind, customer service and price. Purchased this for my mom. She accidenttally pressed the button and call was answered immediately. They were understanding and respectful.

7 years ago

check_circle

Verified Customer

star star star star star

Judith Milwaukee, WI

When I have called support because I've had a question about something like the light blinking or something, they tell me why. They're very very nice and very polite about my stupid questions.

7 years ago

check_circle

Verified Customer

star star star star star_border

Billie Rio Vista, CA

There are two buttons I don't remember. You can press the wrong one. I wish there was a way either by color or something that would say okay this is your everyday use and this is your emergency button. The watch feels too big. I feel like I'm wearing a man's watch. Even in error, I was pleased to know that they were there.

7 years ago

check_circle

Verified Customer

star star star star star

Lola Charlotte, NC

I accidentally turned it on a couple of times. It kept saying it was an emergency until an operator picked up which was in a few minutes and I told them I accidentally turned it on. It's just easy to deal with.

7 years ago

check_circle

Verified Customer

star star star star star

Charlotte Littleton, CO

I test it every day to make sure it's working and they were very helpful and if they have a problem understanding what the machine is saying, they go in and try to find the problem and get it fixed.

7 years ago

check_circle

Verified Customer

star star star star star

Georgia Bolivar, MO

I never take it off, it's comfortable when it's on. It doesn't bother me at all. They changed the wrist button and sent me the necklace instead because the wrist button wasn't small enough to fit me.

7 years ago

check_circle

Verified Customer

star star star star star

George

My daughters got me this so I could walk down to the basement or do gardening. I have the thing around my neck and sometimes it goes off accidentally, but they take care of it for me.

7 years ago

check_circle

Verified Customer

star star star star star_border

Rebekah Muncie, IN

The other night, I apparently fell down and had a seizure. It notified the EMTs and they came into my apartment in the middle of the night while nobody else even knew what was going on. They're very prompt, courteous, and polite, even with accidents.

7 years ago

check_circle

Verified Customer

star star star star star

Veronica Gennovario

MobileHelp is consistent;y reliable. Mom has accidentally activated the device several times. Thankfully it was not a real emergency. You were there everytime, within seconds.

7 years ago

check_circle

Verified Customer

star star star star star

Delores Salisbury, NC

Friendly knowledgeable people to help you. Customer service is excellent...always assists with checking to make sure system is activated and willing to listen and find solutions.

7 years ago

check_circle

Verified Customer

star star star star star

Monique Paulin Dallas, TX

By mistake I pressed on the GPS button and right away I heard the voice of a person mentioning that I was in trouble and my first contact was called.This proves the company is very efficient.

7 years ago

check_circle

Verified Customer

star star star star star

Diana Stevensville, MD

I accidentally set off the alarm and they called my son in law and then two ambulances showed up and a police car. It's waterproof and lightweight, you don't even know you're wearing it.

7 years ago

check_circle

Verified Customer

star star star star star

William Albuquerque, NM

It's very easy to use, but it's also very sensitive. You have to be careful which part of your body it is on. When I was sleeping one night, I rolled over and it caused the alarm to go off.

7 years ago

check_circle

Verified Customer

star star star star star

Eric Tulsa, OK

The equipment arrived here in a very timely manner, and they also assisted me in shipping it back in a timely manner. They're very responsive and check back with me several times to make sure everything is going okay.

7 years ago

check_circle

Verified Customer

star star star star star_border

Emelita Orlando, FL

I tested it in the parking lost and they told me I was in the parking lot. They said it takes like seventeen seconds before they pick up. I'm happy with the GPS. They cannot locate you when you're on the ground floor of a building but other than that if you're not on the ground floor or in a mall or in your house then they can locate you.

7 years ago

check_circle

Verified Customer

star star star star star

Maxine Hephzibah, GA

One time I just happened to take the necklace off and I threw it and someone called me to see if I was all right. I liked that so if I did fall, they would be able to detect it and get to the top of it for me.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anne

The commercial was true. I could not get up and I had a serious accident that I lost my eye sight. I'm glad that I got MobileHelp. When I just did a test, it took up to a few minutes for someone to answer so I was a little disappointed in that.

7 years ago

check_circle

Verified Customer

star star star star star

Kay Louise Hazel Green, AL

I like the size. It's not super heavy. The pendant I wear is not cumbersome or gets in the way of anything. I pushed the button once just to test it and they responded immediately.

7 years ago

check_circle

Verified Customer

star star star star star

Bonnie J

One night I woke up and then the light thing was going off and they were calling me and I guess I had turned over and I don't know what happened. They're very knowledgeable and concerned.

7 years ago

check_circle

Verified Customer

star star star star star

Bernard Boca Raton, FL

They're immediately there when the call goes in, even if it was by accident. The device is very sensitive. I don't know if that's the way it's supposed to be. It's gone off several times when I had no reason to do it.

7 years ago