Name: MobileHelp
Rating: 4.6

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Verified Customer

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Linda

good customer service! I unplugged my monitor to move it to a different location. My monitor immediately went off and the phone began to ring! I was surprised at how quickly your customer service contacted me.

5 years ago

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Verified Customer

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DAN--CARETAKER FOR MY WIFE

THE DEVICE IS VERY SENSITIVE BUT NEEDS SOME CONTROL FOR WEARERS THAT DO NOT UNDERSTAND HOW IT WORKS. WE HAVE HAD HAD SEVERAL RESPONSES BY CALLS TO MEDICS THAT TURN OUT TO BE FALSE BEFORE I COULD STOP THE CALLS. THE RESPONSE BY THE COMPANY WAS GOOD.

5 years ago

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Verified Customer

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Anonymous

I only had to call the customer support one time and they answered my questions. When you push the button you get somebody talking to you over the intercome asking if you're alright which is what we are paying for. Everything went very smoothly. We got the device plugged in and it works.

5 years ago

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Verified Customer

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Rita Cedarburg, WI

The customer support would help right away. The box that we had is so soft that they were talking through. It took three or four people before they would explain what we needed to do. Nobody called from the beginning to make sure it was right. The fall button is overly sensitive.

5 years ago

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Verified Customer

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Sarah And Gary Baldwinsville, NY

All the questions I had were answered and it was followed up. I got help with the setup and not all companies would do that. The people working for them are informative. Any question I had, they always answered and explained everything. It made me more knowledgeable about the product I was purchasing.

5 years ago

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Verified Customer

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Jackie Cleveland, TN

A lot of times my device says that it fell and they get in touch with me right way. It's very fast. They make sure that I'm taken care of. They've been so good with getting touch with me.

5 years ago

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Verified Customer

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Bob And Joan Niota, TN

We accidently set it off by accident and they came on immediately and wanted to know if we needed help so I thought that was great. They were a very sweet, very nice company to work with. The device is very easy to use.

5 years ago

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Verified Customer

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Shirley Milwaukee, WI

I've had a couple of incidents when I've stumbled, and right away, my mobile alert kicked in there was someone on the system checking to see if I needed help and that's very very reassuring.

5 years ago

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Verified Customer

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Donna Annapolis, MD

When I did the test, it was very successful and they responded in a reasonable time. The customer service in general has been extremely helpful and kind. They act like they care. They don't act like you're just a customer.

5 years ago

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Verified Customer

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Jd

A couple of times when the alarm went off by accident they answered pretty promptly and they took care of the problem right away. They were right there to answer any questions and make sure he was okay.

5 years ago

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Verified Customer

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Kevin

We choose them primarily the availability to wear the wristband that none of the other companies provide. They've always honestly answered my questions. It's a really good company, I feel safer having it.

5 years ago

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Verified Customer

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Joann Abilene, TX

It's really comforting to know that I can get helped anytime if I should and I highly recommend it. I have confidence in them, if I need them they just seconds away. It's really a relief to have it with me living by myself.

5 years ago

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Verified Customer

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Terri League City, TX

They're a good company. They do care about their customers and they would get someone to you right away. I feel safe knowing that I have something that I can press that someone can get me right away.

5 years ago

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Verified Customer

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Barbara Valdosta, GA

I just read the advertisement and it sounded right. I keep it on my wrist all the time. I just trust it and I hope that I never had to use it but if I do I think that they will come to my rescue.

5 years ago

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Verified Customer

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Thomas & Laura

I'll be sitting there doing nothing, watching TV, and it'll go off. It drives me crazy. I was eating dinner and there was a fall deteceted. Too many false alarms. Every time the device goes off, they're right there to help me.

5 years ago

Reply from MobileHelp

Thomas & Laura,

Thank you for your feedback. Please contact Technical Support at 877-827-6207, Option 1 to go over ways to limit false alarms with the Fall Detection Pendant, as well as, Technical Support can verify that the Fall Detection Pendant is working properly. We look forward to speaking to you!

Kind Regards,

MobileHelp

Dec. 21st, 2018

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Verified Customer

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Virginia Cleveland, OH

My wife fell and they called us to make sure we were ok, they called the local fire department and handled it very well. They answer almost immediately when I call the service. The battery also runs down quickly.

5 years ago

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Verified Customer

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Corinne B Pompano Beach, FL

Peace of mind, customer service and price. Purchased this for my mom. She accidenttally pressed the button and call was answered immediately. They were understanding and respectful.

5 years ago

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Verified Customer

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Judith Milwaukee, WI

When I have called support because I've had a question about something like the light blinking or something, they tell me why. They're very very nice and very polite about my stupid questions.

5 years ago

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Verified Customer

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Billie Rio Vista, CA

There are two buttons I don't remember. You can press the wrong one. I wish there was a way either by color or something that would say okay this is your everyday use and this is your emergency button. The watch feels too big. I feel like I'm wearing a man's watch. Even in error, I was pleased to know that they were there.

5 years ago

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Verified Customer

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Charlotte Littleton, CO

I test it every day to make sure it's working and they were very helpful and if they have a problem understanding what the machine is saying, they go in and try to find the problem and get it fixed.

5 years ago

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Verified Customer

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Lola Charlotte, NC

I accidentally turned it on a couple of times. It kept saying it was an emergency until an operator picked up which was in a few minutes and I told them I accidentally turned it on. It's just easy to deal with.

5 years ago

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Verified Customer

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Georgia Bolivar, MO

I never take it off, it's comfortable when it's on. It doesn't bother me at all. They changed the wrist button and sent me the necklace instead because the wrist button wasn't small enough to fit me.

5 years ago

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Verified Customer

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George

My daughters got me this so I could walk down to the basement or do gardening. I have the thing around my neck and sometimes it goes off accidentally, but they take care of it for me.

5 years ago

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Verified Customer

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Rebekah Muncie, IN

The other night, I apparently fell down and had a seizure. It notified the EMTs and they came into my apartment in the middle of the night while nobody else even knew what was going on. They're very prompt, courteous, and polite, even with accidents.

5 years ago

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Verified Customer

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Veronica Gennovario

MobileHelp is consistent;y reliable. Mom has accidentally activated the device several times. Thankfully it was not a real emergency. You were there everytime, within seconds.

5 years ago

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Verified Customer

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Delores Salisbury, NC

Friendly knowledgeable people to help you. Customer service is excellent...always assists with checking to make sure system is activated and willing to listen and find solutions.

5 years ago

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Verified Customer

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Monique Paulin Dallas, TX

By mistake I pressed on the GPS button and right away I heard the voice of a person mentioning that I was in trouble and my first contact was called.This proves the company is very efficient.

5 years ago

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Verified Customer

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Diana Stevensville, MD

I accidentally set off the alarm and they called my son in law and then two ambulances showed up and a police car. It's waterproof and lightweight, you don't even know you're wearing it.

5 years ago

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Verified Customer

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William Albuquerque, NM

It's very easy to use, but it's also very sensitive. You have to be careful which part of your body it is on. When I was sleeping one night, I rolled over and it caused the alarm to go off.

5 years ago

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Verified Customer

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Eric Tulsa, OK

The equipment arrived here in a very timely manner, and they also assisted me in shipping it back in a timely manner. They're very responsive and check back with me several times to make sure everything is going okay.

5 years ago

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Verified Customer

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Maxine Hephzibah, GA

One time I just happened to take the necklace off and I threw it and someone called me to see if I was all right. I liked that so if I did fall, they would be able to detect it and get to the top of it for me.

5 years ago

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Verified Customer

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Emelita Orlando, FL

I tested it in the parking lost and they told me I was in the parking lot. They said it takes like seventeen seconds before they pick up. I'm happy with the GPS. They cannot locate you when you're on the ground floor of a building but other than that if you're not on the ground floor or in a mall or in your house then they can locate you.

5 years ago

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Verified Customer

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Kay Louise Hazel Green, AL

I like the size. It's not super heavy. The pendant I wear is not cumbersome or gets in the way of anything. I pushed the button once just to test it and they responded immediately.

5 years ago

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Verified Customer

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Anne

The commercial was true. I could not get up and I had a serious accident that I lost my eye sight. I'm glad that I got MobileHelp. When I just did a test, it took up to a few minutes for someone to answer so I was a little disappointed in that.

5 years ago

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Verified Customer

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Bonnie J

One night I woke up and then the light thing was going off and they were calling me and I guess I had turned over and I don't know what happened. They're very knowledgeable and concerned.

5 years ago

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Verified Customer

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Bernard Boca Raton, FL

They're immediately there when the call goes in, even if it was by accident. The device is very sensitive. I don't know if that's the way it's supposed to be. It's gone off several times when I had no reason to do it.

5 years ago

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Verified Customer

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Rose Randallstown, MD

It does go off every now and then when I'm not doing anything to trigger it and that is annoying but I was told it has to be very sensitive. There's been times I've been standing doing dishes and it'll hit the side of the sink and all of the suddent it goes off. I think it's just too sensitive.

5 years ago

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Verified Customer

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Maria Rapid City, SD

Sometimes they beep and say that they've detected a fall and I press the button and it still doesn't stop and then they put me to the opperator. If I push the button it should shut off, but it doesn't, they always get somebody to talk to me. They always answer right away.

5 years ago

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Verified Customer

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Catharine Phillis Frederica, DE

Quick to respond. Haven't need their assistance but whenever a fall is detected they are quick to check on me. I haven't fallen but the pendant is very sensitive and alerts me.

6 years ago

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Verified Customer

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BUBBLES East Elmhurst, NY

I like it, it works well. I can take it everywhere I go. The only thing I don't like is the one I have to carry with me only last 24 hours. If I was driving long distant where it would take two days to drive, it's not universal to plug into my car.

6 years ago

Reply from MobileHelp

Bubbles,

We do have a car charger for our Mobile Device that can be purchased for $19.95. You can also always take your cradle charger with you and plug into an electrical outlet anywhere you stop while you are traveling. Please contact Customer Care at 877-827-6207 if you would like to order the car charger for the Mobile Device.

We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 21st, 2018

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Verified Customer

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Anonymous Cleveland, OH

MobileHelp has full detection and GPS. Customer service is very responsive, and they talked me through different situations and got the help I needed. The device is made of high quality.

6 years ago

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Verified Customer

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cecilia castille Texas City, TX

I like that they are very aware of my medical conditions and with my free key box emits can get to me,haven't had to use it yet but it's good to know how is only a button push away

6 years ago

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Verified Customer

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Son Shawnee, KS

They have been very flexible to work with in regards to moving my mom from one location to another. Their rates are reasonable, and I can stop the service at anytime if I want to.

6 years ago

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Verified Customer

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Shirley Port Orchard, WA

The ony time I accidentally set it off, the EMT's came. It seems to work really good. Not too long ago, I went to a friend's house in remote California and it wouldn't work there.

6 years ago

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Verified Customer

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Joan

They answer right away when we have called and asked a question, they've answered it. The device you leave in the house, when you speak into it, it's very hard to hear and understand whoever is speaking.

6 years ago

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Verified Customer

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Bill Waynesboro, VA

I did have a situation where the alarm went off and they were able to walk me through it. I think the system is pretty simple and it seems to work. I'm very comfortable with it.

6 years ago

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Verified Customer

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Deborah

I've had a few practice rounds and within a few minutes, they're on the phone checking to see if I'm okay. They're on time and get back to you. The customer service is polite and very considerate.

6 years ago

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Verified Customer

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Anonymous Seabrook, TX

Even though I accidentally hit the button, they were very fast in responding to it, which I was very impressed with. It's very simple to use. It's really easy to understand and to use.

6 years ago

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Verified Customer

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Barbara And Carl Susanville, CA

While setting up the device, customer service called around three times to ensure that I was able to set it up. The lady wasn't that informative in the beginning set up process.

6 years ago

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Verified Customer

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Debby / Joe San Antonio, TX

I wear the medical alert device all the time. It's water proof. I like how they provided a lock box so the police can get into my house without having to go through the window. The response time for help is pretty quick.

6 years ago