Name: MobileHelp
Rating: 4.6

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Verified Customer

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Roger And Sonia Walla Walla, WA

Very satisfied with the product. It is sensitive and I am glad for it because it is working properly. All the questions I've had were answered very timely and I got the information I need.

5 years ago

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Verified Customer

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Chuck Kensington, MD

Product delivery was as promised, customer service was courteous and helpful in answering all questions, and when emergency service was needed they arrived in a reasonable amount of time.

5 years ago

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Verified Customer

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Robyn

So far everything is great! The fall detection devise seems to be a little sensitive, but maybe that's ok. I love that I can take the mobile devise anywhere. Even 300 miles away to our other home.

5 years ago

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Verified Customer

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Anonymous

It is very simple to set up and it works like a charm. I am very pleased with is. It is very convenient, wherever I go I can take it with me. It is hard for to remember to take it but I am getting better little by little.

5 years ago

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Verified Customer

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Wayne & Patti

Works just like they said it would. The first couple of nights the fall necklace would go off but it is easy to report that I'm safe. They are very attentive, friendly, and prompt, so I really like it.

5 years ago

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Verified Customer

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Mary

Feel a lot more secure in my home. When you hit, they are there right away to get me help. Every time I call with a question, they're readily available to explain and have patience with me.

5 years ago

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Verified Customer

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Donna

It beeps sometimes when it shouldn't when I guess I have hit against something, it has gone off a couple of times when it wasn't necessary. I haven't had any problems except that. They have been helpful every time I have talked to them.

5 years ago

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Verified Customer

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Robert And Jo Ann

I could never leave the apartment without my husband and now I don't have to worry because they are there to keep track of home and I know there is something there is something, god forbid, were to happen.

5 years ago

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Verified Customer

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Bill

One moment I am talking with the customer service rep, the next moment I am being helped up by paramedics. They were very responsive. The plastic on the wristband irritates me a lot.

5 years ago

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Verified Customer

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Carla La Crosse, WI

The customer service representatives were very polite and helpful. MobileHelp is less expensive than other medical alert systems. I originally ordered the fall detection necklace, but sent it back.

5 years ago

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Verified Customer

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Cheryl Fountain Valley, CA

I really like the fall detect button. It is pretty sensitive and tends to go off a lot. MobileHelp is much better than other companies that I have used. I like everything about it.

5 years ago

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Verified Customer

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Sheryl Denver, CO

Customer service is easy to deal with, and the equipment is easy to set up. It works like its supposed to. MobileHelp sent the police to my house when the alarm went off to make sure that I was fine.

5 years ago

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Verified Customer

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Julia Montpelier, OH

I have no questions about how to handle the unit that i have with MobileHelp. All I have to do is read the information I have and I've got everything I need right at my finger tips.

5 years ago

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Verified Customer

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Ruby And Laughton Mechanicsville, VA

Had a good response witht MobileHelp when I needed to be in touch. I wish the device range was further so I could walk around the neighborhood without having to take the mobile device with me.

5 years ago

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Verified Customer

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Maria Las Vegas, NV

I like that I can have a device that I can wear during the day and take with me anywhere. After I purchased the device, I tested it and a representative contacted me right away. It is affordable.

5 years ago

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Verified Customer

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Edward

It is worth everything I am paying. I made a mistake and activated it once and they were right there and wanted to make sure I was alright. They were wonderful and do a great job.

5 years ago

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Verified Customer

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Pamela Flat Rock, NC

Great company. They talked me through everything that I needed to know so I could understand it. When I inadvertently set it off, they were very helpful. It gives me and my family peace of mind.

5 years ago

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Verified Customer

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Betty Hamlet, NC

I love it. I don't have to worry about it, all I have to do is mash the button and then somebody with come to see about me. If I need help, they would be right there wherever I go.

5 years ago

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Verified Customer

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Anonymous Brooks, GA

I like that is is 24/7. I have bumped it a few times and they have responded right away. When I tell them it was just an accident or that I tested it they're very nice. I think it is a bit more pricey than it says on TV.

5 years ago

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Verified Customer

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Lona Carlisle, PA

Accidentally moved wrong and it kind of felt like a fall and I thought that it was really great that I got a quick call to help me. It was sweet. If I have a friend that needs it I would happily recommend MobileHelp to them.

5 years ago

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Verified Customer

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Ingrid Surprise, AZ

Their responsiveness is superb. I really like that you can wear it in the shower and that I have two options of either the wristband or the necklace. My necklace has gone off several times without me pressing it and that is my only technical problem.

5 years ago

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Verified Customer

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Gail Mechanicsville, VA

If you push the button, it takes long for anybody to ever come online. I fell in the shower last Thursday and I pushed the button and the device is in the den so I could not hear it go off or the person talking so they called my husband. I wish the machine was all over my house.

5 years ago

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Verified Customer

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Roland Evansville, WI

I dislike the false alarms. I've accidentally tripped the alarm several times. Customer support is always quick to answer any questions I've had. I wish I had signed up for a month instead of a year so that I could make changes on the equipment I need.

5 years ago

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Verified Customer

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Ashley

The agents I have talked with were super knowledgeable, not only that but they went of their way to explain how and what the best things were to get my mom. I do wish the watch itself had GPS and navigation.

5 years ago

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Verified Customer

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Margaret

The pendant is going off all the time but I guess that is alright - they've always been there when I needed them. They said they would give a two hundred dollar rebate but I only got ninety dollars back.

5 years ago

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Verified Customer

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Kathryn

It is for my mother and it is worth every penny just knowing that if she ever needs it, she has it. we haven't had any problems with it except she forgets to charge it sometimes.

5 years ago

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Verified Customer

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Charles Pompano Beach, FL

I have tested it two or three times and the response time was quick and they were courteous; it was very much to my satisfaction. Also I like that it can be used away from home.

5 years ago

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Verified Customer

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Dawn

The fall feature works great and the device is easy to use. I don't have any dislikes. Customer service is on top of things. When you call, they answer the question and if they can't, they find somebody that can.

5 years ago

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Verified Customer

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Jacquie

They have responded to any needs I have had. I like the feeling that I don't have to worry about my mother because she has fall protection and it is a little sensitive but that is okay.

5 years ago

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Verified Customer

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Michele

Their customer service is pretty good but it is hard to get through to them. I like everything except that it is slow. My aunt used it because she was sick and it took somebody several minutes to come on the lien to talk, which doesn't seem lone but it is important in that kind of situation.

5 years ago

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Verified Customer

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Rita Byron Center, MI

The experience I've had with customer service has been great. They've been very helpful and they're quick to respond. The button is too sensitive and gets set off too easily. I like the variety of payment options.

5 years ago

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Verified Customer

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Melvin

They've always answered my questions quickly and accurately. The pendant could be improved. It tends to report falls when there are no falls and you can't really cancel it and they call the emergency without a lot of button pushing and talking to people.

5 years ago

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Verified Customer

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Eleanor And Joseph C

The people have been very helpful and answered the things we had questions about. We paid over 600 dollasrds for the two of us to have it and we never use it because it sends out false alarms too easy. I was in the shower one day and I did not realize that I had pressed the button and I was shocked to find that my living room was filled with EMT's and I was not dressed, I had just gotten out of the shower. It was very annoying.

5 years ago

Reply from MobileHelp

Eleanor & Joseph,

Thank you for your feedback. We submitted a ticket for Technical Support to reach out to you regarding your Fall Detection Pendants. We look forward to speaking to you.

Best Regards,

MobileHelp

Apr. 22nd, 2019

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Verified Customer

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Iris

I have the pendant around my neck and it is very sensitive and I have hit that sucker like three times by mistake and the response has been really really quick. I like their response time. I did test it and it went well.

5 years ago

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Verified Customer

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David

I used it accidentally. It's extremely sensitive and you may set it off when you do not intend to do so. I think it has great potential, but the sensitivity needs to be adjustable.

5 years ago

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Verified Customer

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Mary Charlotte, NC

I touched it once and we got a response right away. It seemed like the phone started ringing even before it stopped beeping. They were very helpful. It's been wonderful with the very little experience that I've had.

5 years ago

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Verified Customer

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Peggy Akron, OH

The thing goes off more often than it should. It's super sensitive. I haven't had to test it because it had gone off when I was at the other end of the state and they called to make sure I was alright.

5 years ago

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Verified Customer

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Norman Maize, KS

It goes off and doesn't take that much to activate it. It went off when I bumped it or something and it send a signal and they call me. I've gotten a couple that I didn't get the message and they came to my house. It doesn't hardly take anything to activate it.

5 years ago

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Verified Customer

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Anonymous

They've been nothing but wonderful. It's my mom's device and she loves it and it works perfectly. My mom accidentallyed tripped and it called them and it worked out great beacuse the people are so wonderful to her.

5 years ago

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Verified Customer

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Lisa Colonial Heights, VA

The customer support has always been very helpful. I like that it's available and they notify me immediately if something happens. Sometimes it seems a little bit too sensitive and my mom is setting if off accidentally. We tested it and it works fine.

5 years ago

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Verified Customer

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Anonymous Deer Park, NY

For the times that we contacted them, they've been very helpful. A time we tested it we pretty much got the response from the call center and everything was okay and it was working properly.

5 years ago

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Verified Customer

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Mary Dallas, TX

I received the device very quickly after I ordered it. I like the device that can track my car if they need to find me. I am satisfied with the comfort it will provide for me.

5 years ago

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Verified Customer

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Betty Moline, IL

Everything is fine so far. My children think it is wonderful and they were glad that I am safe. Everything seems to be working, no problems. It is loud, you could really hear it.

5 years ago

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Verified Customer

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Leonard Ashland, WI

When I test it, they are right on the ball and let me know what is going on. It is great thing to have in case of an emergency, you can push the button and they're there to help you. You're pretty well covered.

5 years ago

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Verified Customer

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Sharyn And Steven

I love the light on the device because I can see things at night without having to turn on all the lights in the house. I have called customer service and I have been very pleased with the answers.

5 years ago

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Verified Customer

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Beverly Bucklin, KS

I love that you can take the device with you outside and still have coverage with you away from home. I had some issues setting it up, but I called and they helped me make sure everything was working.

5 years ago

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Verified Customer

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Paulette Columbus, GA

I like the fall detection feature because it makes me very comfortable knowing that someone will be there all the time for me. I test the device once a month to make sure it is working correctly.

5 years ago

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Verified Customer

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Valerie Norfolk, VA

They were very patient with me and took their time to make sure I understood everything about the device. They are very professional, helpful, and polite. I like that the device can be used in all 50 states.

5 years ago

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Verified Customer

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Kay Laurel, MT

I really like that the mobile thing does not come with something to hang around your neck. They got the stuff here fast and then when my charger didn't work, they sent out a replacement right away.

5 years ago

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Anonymous Myrtle Creek, OR

Not happy with the button that goes around my neck, it triggers any kind of movement and I have talked to one of the ladies about it and she said it is very sensitive. Every time I call about anything, they give me the correct information. I do feel more comfortable because prior to me getting it I fell and broke three ribs.

5 years ago