Name: MobileHelp
Rating: 4.6

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Verified Customer

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Joyce Riverview, FL

It's reallly slow in responding. I bumped it by accident and it takes a really long time before they actually answer. Close to a minute, which concerns me if it was a real emergency if I'm on the floor until they finally even answer the thing. I got the device two days before my daughter wanted me to move out from Massachusetts to Florida. I called and asked them to put my first month on hold til I relocated to Florida. They said no problem, but they didn't do it. So I called back when I got bills again. The point was they said sure we can hold it until you relocate and they did not do it.

4 years ago

Reply from MobileHelp

Hi Joyce,

Thank you for your feedback. We apologize for any misunderstanding that occurred. Billing continues as long as you have the equipment, there is no suspension of service. We would be happy to look into the response time for you, please contact Technical Support at 877-827-6207, Option 1. We appreciate your business and look forward to speaking to you soon!

Jun. 11th, 2020

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Verified Customer

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Cheryl Cornelius, NC

I tested it when we put it in and then my brother had an incident one night and he pushed it by accident and they were really good. They came out and checked on him and everything was fine.

4 years ago

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Anonymous Collinston, LA

It's in the accessory that we purchased for her. Now I can't remember what it does but she has to take it with her along with the pendant that she wears and the watch that's on her arm and she has to remember to take it all with her all the time.

4 years ago

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Verified Customer

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Barbara Livingston, NJ

I've tested it several times and I've always gotten immediate response that I was testing and it worked out very well. It's almost a little too sensitive. It goes off very easily if I bump into something. I've gotten very good customer service help from them.

4 years ago

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Verified Customer

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James South Pittsburg, TN

I tested it to see if it was actually working. A representative came on and they were very kind and willing to help had there been an emergency. It's an excellent device. You're really compasisonate.

4 years ago

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Verified Customer

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Donald Williamsburg, VA

I tested it when I first set it up and it was tested just fine and was very easy to test. The only negative I have is I have it in my bedroom and it's very bright so I cover it at night time.

4 years ago

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Laura Huntington Station, NY

They were responsive to any questions I had very quickly. The few times I've called to order and then to check up on me, other people were very helpful and polite and speedily resolved any questions I had.

4 years ago

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Verified Customer

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Wendy New Windsor, NY

I had to use it when I had fallen in my apartment was home alone and they were ablel to call and get help to come get me up off the ground. I like everything. They are there when you need them. They answer any questions.

4 years ago

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Carol Sterling, MI

I only had one call for the set up and everything was nice and very helpful. My mother set it off by accident and it was a very quick response.I'm just very happy and I think it was a good price.

4 years ago

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Roberta Allegan, MI

Seems very, very high quality. They were very good when my great granddaughter pushed the button. She's only three years old so she didn’'t understand quite that it was for Grandma and they were very understanding.

4 years ago

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Anonymous Augusta, GA

I like the professionalism. I like the repsonse time. I liked the notification system where two other people are notified if my mother has an incident or problem. We don't like that if she accidentally hits the necklace then she precesses the button twice and gets a message that says it's been cancelled, but the emergency people are sent anyway. It's difficult to make changes in the system. I have attempted to change a cell phone number for my mother and all the offices were closed.

4 years ago

Reply from MobileHelp

Hello,

We would love to speak to you regarding your help button, please contact Technical Support at 877-827-6207, Option 1. As for updating your phone number, if Customer Care is closed, you can login online to our online portal and update your phone number. We appreciate your business and look forward to speaking to you.

Jun. 11th, 2020

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Verified Customer

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Shirley Pittsford, NY

They are very spot on, right there to help you and they are excellent. We just started using it and it's very convenient for my mom. We tested it when we first got it and the people were very nice and helpful there.

4 years ago

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Verified Customer

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Barbara Indianapolis, IN

In the evening, I was mopping out some water and hit my arm and the alarm went off. I didn't realize that until the phone rang and they called to see if I was okay and I told them yes I was okay. They answer quickly.

4 years ago

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Anonymous Mokena, IL

When I have hit the button accidentally, the response has been very fast and very good. I don't like carrying two different instruments and I'm just wondering why they can't be combined.

4 years ago

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Don Colville, WA

So far it works every time. The equipment came quick, we set up a test. They were very accommodating in allowing me a couple of tests and it was fine. The people have just been very professional, nice, and understanding.

4 years ago

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Verified Customer

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Lillie Buffalo, NY

They're very helpful. Very courteous of all the questions I had and my son had, they answered perfectly. I have no complaints. I accidentally hit the button and was called immediately.

4 years ago

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Anonymous Nyack, NY

The people with MobileHelp are very accessible and patient. I tested it when we set up the whole system and it worked pretty well. They were extremely patient and helpful answering questions and setting up the system.

4 years ago

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Ann Highlands, TX

The guy I bought it from was very good and explained everything. I have accidntally called two times and the people were very kind about it. I think the fall thing is too sensitive.

4 years ago

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Verified Customer

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Dona Gainesville, TX

I accidentally pushed the button. Before I could figure out how to call it back, somebody came on and walked me through it. They always have time to answer my questions where I can understand them.

4 years ago

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Carol-Ann Southbridge, MA

I used thewhole medical device. It is so sensitive that I can just press by and it sets it off. I used the device and it was fabulous. Whover I spoke to was quite knoweldgeable and very helpful.

4 years ago

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Verified Customer

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David Lakeside-Marblehead, OH

I have the wristband which I use and and it's really convenient on my belt. I've accidentally set things off a couple of times and they responded very quickly and so I'm happy.

4 years ago

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Anonymous Virginia Beach, VA

They've been responsive. I found it difficult a couple of times when I've set it off and sometimes they call on the main unit and sometimes they speak at all the units so that's a little confusing sometimes.

4 years ago

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Brenda O Brien, FL

I like how fast the response you guys got, it's excellent. It works perfect. My mother has had to use it a couple of times and dthe response was excellent. They responded instantly and got an amblulance out there.

4 years ago

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Maryjane Norwalk, CT

You have to call them and they were very helpful and gave me accurate information. I'm not completely satisfied with the full alarm because it seems to go off a little easily.

4 years ago

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Joe Apalachin, NY

Worked like it said it would. EMS personnel arrived at the house when the previous steps did not resolve the alert. Luckily it was a false alarm due to the pendant be jostled around. Thank you!!

4 years ago

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Verified Customer

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Terrance Winters

I haven't had the opportunity to actually try their system. I rated them according to my expectations after dealing with their sales staff. They were polite, respectful and professional which leads me to believe in their product. I anticipate a favorable outcome when the time comes.

4 years ago

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Verified Customer

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Laurel Hirsch

I've had no emergencies but 3 false alerts. But I'm ok with that. When a person comes on my alert system to check on me they are always extremely nice. I've only had the system for a little over a month.

4 years ago

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Verified Customer

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Sandra Brost

Price is nominal for the peace of mind. Knowing my MIL will get help if needed! Customer service rocked! They were so helpful, walking us thru all the details and helping her understand the specifics! Would highly recommend!

4 years ago

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John Garvey

Outstanding customer service and consumer-friendly policies. Unfortunately the product turned out not to the the right fit for my parents, but they cheerfully took it back and gave a no-hassle refund during the trial period as promised.

4 years ago

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Verified Customer

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Alice W Kelly, daughter of Daisy Mae Woodworth

Very good service, but my mother has a problem with accidently setting off the alarm. It's not the company's fault; it has been her fault and their response has been excellent, but it was a little scary receiving all of the alerts. We did find out that the system works!

4 years ago

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Barbara F

Though I have not had to utilize the service, thank goodness, I found selecting this company easy. The set-up of the devices was very simple because of the clear directions and the help of technical support.

4 years ago

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Dave Salins

The alert button is being used by my 97 year old mother who has been experiencing 97 year old issues. In the two months she has been wearing the button, MobileHelp has responded twice to potential falls. Mom was ok. The response time was fast and efficient. She loves the service very much. Thank you.

4 years ago

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Kathy

Customer service is outstanding! No monthly charges.Cost is very reasonable and can be cancelled at any time. Excellent customer service. Lots of options to choose from. I bought the the 1 year plan, am very pleased with my purchase.

4 years ago

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John Matz

The products are clearly the best on the market at the best price for all the features. It is easy to contact a real person when you have a question or to test the several devices.

4 years ago

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Sandra Chaplain Bailey

They came quickly, worked efficiently and prescribed medications needed. It was an excellent and courteous and professional. Really it was a godsend. I am very grateful for Mobile Health Services

4 years ago

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Sue Jeweler

Every person I spoke with throughout the process for acquisition of service was upbeat, friendly, extremely helpful and professional. All the equipment came on time and has made me feel totally secure!

4 years ago

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Barbara Comer Clarksburg, WV

I have no complaints. We the button has been pressed, someone has answered within seconds. Those who have answered have been very kind and solicities to any need. We are very pleased .

4 years ago

Reply from MobileHelp

Thank you, Barbara!

Mar. 5th, 2020

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Richard Tooker

Works as promised! VERY responsive when fall alarm is triggered. it's happened 4 or 5 times and I was talking to a human within 1 minute each time. But the device may be TOO sensitive. None of those calls were the result of an actual fall. Better safe than sorry, though. Definitely not a complaint.

4 years ago

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Verified Customer

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Frances Doel

Delivers exactly as advertised, instruction pamphlets easy to follow to set up device, and customer service excellent if you phone with questions. ustomer service (technical support)

4 years ago

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Verified Customer

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LISA HALAS

Their service is quick, and friendly. The team has been very helpful when any questions arise. I can rest throughout the day knowing my husband has help just moments away when I am at work.

4 years ago

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Verified Customer

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S. Czajkowski

Like everything that is included so that I can contact emergency help no matter what the situation, especially the waterproof one that I can wear in the shower, that is my biggest concern.

4 years ago

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Sally

Although I have not had to use the Emergency alarms, the service I get when I have or think I have a technical issue, is the best. I never feel like I have inconvenienced them. Very nice people to deal with.

4 years ago

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Mark Wadler

Very Helpful, Very Nice, Very Reliable..... Every other company that I called would only give me a cell phone but wouldn't give me prices Mobile Help gave me prices right away and I ended up ordering it right away.

4 years ago

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Michele Stone Florissant, MO

Because their setup INSTRUCTIONS were easy to follow. When they were first called they didn't use pressure to go with them. I did set off the bracelet once without knowing I had and they responded immediately

4 years ago

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Janene Subic

Because everything runs very smooth. We went to Florida and the change was simple. A few times the fall function went off and they called within minutes. I would say it is well worth the money.

4 years ago

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Verified Customer

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Kimberly Kramer Imperial, MO

I had to return the system after just a few short weeks. My mother didn't have a chance to use it. She ended up in the hospital, hospice, and then passed away. MobileHelp refunded our money in full. So grateful.

4 years ago

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Bill Batory Twin Falls, ID

They were very helpful in explaining their unit/system when we first in inquired about it. They were very patience in helping us to set-up the unit and walked us through how to use each piece of equipment. The couple of times the alert button was activated by mistake they were very responsive in making sure we were okay.

4 years ago

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Rosella Kasper Walnut Shade, MO

The representative that I worked with to set up my order was professional, knowledgeable, friendly and very caring. I felt like I was talking to my own grandson. I trusted him.

4 years ago

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Carol Faries Farmington, MO

Have only had it 2 months but so far it is wonderful. It is for my mom. She is 88 and lives alone. I feel she is much safer with this system. It is like having a person at home with her at all times

4 years ago

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Randy

Only been with MobileHelp a few months. Initial contact and device setup was very easy. Only issues has been the monthly test of my device. It is semiautomatic, however both times it fails and it tells me to call Cust Serv. That call only takes a moment and then the all is good.

5 years ago