Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Fort Myers, FL

Customer support was very informative and answered all my questions. I called a couple times because I needed to further understand and they were terrific. The device is easy to use.

4 years ago

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Verified Customer

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Curtisha Indianapolis, IN

The agent I talked in customer service was very helpful. The time I tested it the emergency operator came even though we said it was a test. They were right there though when I fell so that is a good thing.

4 years ago

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Verified Customer

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Jacques Yammine Reno, NV

While I have not needed to ask for their help yet because I have not had any accident since starting our relationship! But judging from the way they handled my application ! Their written instructions were so precise and clear.The tests we made were very helpful and assuring

4 years ago

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Verified Customer

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Jane Scottsdale, AZ

Easy to use, everything is explained on phone before receiving device. I accidentally set off device and found the response time was excellent! I feel safer at home knowing I can get help if needed.

4 years ago

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Verified Customer

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LoriSmith Bakersfield, CA

Great service for the price. Very nice people on the phone. My loved one has fallen several times, after he spent an entire night on a cold bathroom floor he finaly let me get the system.

4 years ago

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Verified Customer

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David Annapolis, MD

The only problem I have with it is I am not used to having something around my wrist but I am getting used to it. I like everything about it. It works fine and I am satisfied with the price.

4 years ago

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Verified Customer

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Janet Perryton, TX

You can tell they love their job. They’re so kind and they really care about people. I am glad I am able to get service from them. I feel really confident if I needed, I would be able to get the assistance I needed.

4 years ago

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Verified Customer

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Donna Compton, CA

My only problem is the equipment replacement. My watch broke as did my pendant so I needed new ones. They are one of the best emergency services out there. I really like them. They answer as soon as you call.

4 years ago

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Verified Customer

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Renaldo Colorado Springs, CO

Customer service is so wonderful. I have called them three or four times and they have answered all my questions. I think the device is very good. It is a pretty good company.

4 years ago

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Verified Customer

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Susanne Globe, AZ

The one I wear around my neck is waterproof so I like it. When I test it, I’ve talked to somebody immediately. I was able to understand the person and they were able to understand me.

4 years ago

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Verified Customer

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Laurie Milan, MI

My parents use it. It gives them the ability to have a little bit more freedom without having to worry about something happening to them and nobody being there. The device is fine. Customer support has answered all our questions.

4 years ago

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Verified Customer

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Rosemary Mahomet, IL

Really like their services because my husband passed away last year and I fell and broke my leg so I figured I needed an alert device. The necklace does seem to go off when it doesn’t need to.

4 years ago

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Verified Customer

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Laura Blairstown, NJ

We already pushed the button one and they were able to alert the proper authorities and get to the hospital. Customer service calls right back and answers my questions when I ask them.

4 years ago

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Verified Customer

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Maryann Broadview Heights, OH

Every time I have a problem or just want to talk to them about a questions, they are always there and don’t put me on hold. I need something like a buzzer to tell me where it is because I can lose it in the house.

4 years ago

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Verified Customer

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Laura San Diego, CA

The technician was fine and they were very helpful setting things up for me since I am not computer literate. I was really pleased with it because I can go out in public and feel safe.

4 years ago

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Verified Customer

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Stephanie Youngsville, NC

We had a problem with the test but we moved it closer to the window and it works great. Customer support ran us through all the step. I like it because it gives me peace of mind.

4 years ago

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Verified Customer

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K Barrington, IL

It was pretty loud, though it would be good if the monitor picked up even farther into the house. They are very prompt and pleasant. I like the little wristband, it is very subtle and you can wear it in the shower.

4 years ago

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Verified Customer

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Steven Burnsville, NC

It’s for my dad, he is the one wearing it. He used it once in the middle of night, it detected a fall. We like the range that it has. They were very helpful with me when I got the product that I needed.

4 years ago

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Verified Customer

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Tammi Minneapolis, MN

I think it is reasonably priced. The people we talked to were fantastic. They gave me time to make a decision and were very helpful. When I called the company to set it, they were fantastic.

4 years ago

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Verified Customer

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Marlie Youngstown, OH

I like it because it protects me. I live alone so this is the way I know I have protection. When I test it, the response was quick. They were very informative and answered all my questions.

4 years ago

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Verified Customer

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Carl Dallas, TX

I wish the device was all one piece so I didn’t have to remember when I left the house to get the cellular transmit part but it has performed as it is supposed to and they have done what they promised.

4 years ago

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Verified Customer

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Deborah Brentwood, TN

Anytime I have ever called, I always get excellent support. They have answers to my questions and are very polite. I know the device works because we set it off by mistake sometimes.

4 years ago

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Verified Customer

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Dawn La Crosse, WI

So far I am happy with mobile help. They have pretty good customer service when I call with questions. I am not always sure that the battery lasts as long as it supposed to. Sometimes I wear it for a couple of hours when I am outside and it loses its charge. So I still have some questions about the device.

4 years ago

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Verified Customer

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Anne Grandville, MI

We’ve only had a couple of experiences with them but they were very helpful and were able to help immediately. It is for my mother. We like that with her to the cottage away from her home so she can travel with it

4 years ago

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Verified Customer

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Charles Carmel, IN

Easily set of accidentally if there is a jarring and not necessarily a fall. The quality of the device is good and they have been very responsive. It is a little highly priced.

4 years ago

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Verified Customer

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Judy Pollock Pines, CA

Knowledgeable and courteous - haven't had an occasion to use Mobile Help (hope I never do ha ha) but I feel more secure knowing help is nearby and I don't have to keep my phone with me all the time.

4 years ago

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Verified Customer

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Kay pamachena Elkhart, IN

My family feels better lnkowing lm safe. I woluld have gave you a 5; but the friend that recommended you never received her .monatory gift she was promised for referring me to your company. Not sure what happened.ç

4 years ago

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Verified Customer

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Everett Bond Kingsport, TN

Very helpful sales people. I like the mobile unit I purchased. It is small and I can carry it in my pocket. I have pushed the button once as a test but have not had to use it for an emergency.

4 years ago

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Verified Customer

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Bonnie Douglass, KS

It's really nice to know that you are safe. The whole thing makes me feel safe. If I have a complaint, it is that the main unit around my neck, I accidentally call them with it, but they are there instantly and that is good.

4 years ago

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Verified Customer

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Daniel Henderson, KY

The follow that the company provides is good. When I test it, it seems to be working fine. It’s easy to wear on your belt. I’ve fallen five times since I’ve had it and the fall mechanism has not worked for any of those falls.

4 years ago

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Verified Customer

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Jada Arlington, TX

Me, my sister, and my mom tested it and we didn’t have any issues. I like that it gives us peace of mind knowing that my mom is had someone to reach when we are not available. When I call, they answer.

4 years ago

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Verified Customer

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Ethel Riverside, CA

I really like the size of the lanyard and I like the dock I can put around my house. It was a little expensive but ordering is was very clear and customer service is willing to explain things to you. Testing goes quickly.

4 years ago

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Verified Customer

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Carol Golden, CO

We tested it a couple of times and it was very accurate and quick. They are courteous and polite. They don’t make you feel bad if you accidentally hit it, they just make sure you are okay.

4 years ago

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Verified Customer

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Gayle Madras, OR

Everything works great. They have provided anything that I needed. It’s convenient and doesn’t go off all the time. I had another one and it was sensitive and go off all the time but this one works great.

4 years ago

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Verified Customer

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Dave Endeavor, WI

It's quite expensive but a life is worth a lot. It gives me a lot of peace of mind for my dad, he is ninety one and living alone. I am satisfied with it. It gets the job done.

4 years ago

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Verified Customer

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David Fort Collins, CO

The response time is good. I have no issue with the equipment. It is good quality and construction. If something happened, somebody would come to the rescue. I like that I can go out in public and they will know where I am.

4 years ago

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Verified Customer

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Arline Maple Shade, NJ

The test went fine, I just couldn’t hear what she was saying. They can hear you, you just can’t hear them so they should speak louder especially for the older ones since our hearing is not quite as good as it used to be.

4 years ago

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Verified Customer

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Earl Cincinnati, OH

What I like about mobilehelp is that they are very helpful. I can carry it with me and if I have problems, I can always hit the button and they hit me back right away so that is nice.

4 years ago

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Verified Customer

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Beverly Sinclair

They offered an AARP discount, fast and up front with their services and costs, and were quite friendly. In stallation was easy, with guided instruction from a live contact. I have been quite pleased.

4 years ago

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Verified Customer

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Kay

I am old and have cancer. I haven’t had to deal with them very much but they are right on the ball if I have a problem. They take good care of me. I like to have it to prevent a disaster. I was pleased how the responded.

4 years ago

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Verified Customer

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Debbie

Once I activated it, they came right on. I have had some mishaps but they were not upset that it was an accident. They could make the necklace a bit lighter for people who have neck problems.

4 years ago

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Verified Customer

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Colleen

I can’t afford it at this time but I will later on use it if I get the money I will go back to this system. They helped me in my financial system and I really appreciate that. They were very courteous and helpful.

4 years ago

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Verified Customer

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Jean

In the beginning I had some questions, they answered them and were polite and professional. I like the fact that the device is light weight. I don’t even notice I am wearing it.

4 years ago

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Verified Customer

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Anonymous

Everything we have needed, they have responded immediately. They are doing everything they promised to do. We have set it off a couple of times accidentally and explained that it was a false alarm.

4 years ago

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Verified Customer

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Debbie

So far we’ve been really happy with it. When I ordered the unit, they were very helpful and explained everything. I like knowing my mom can call for help when she needs it.

4 years ago

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Verified Customer

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Jill

I dislike the wrist thing because it is clunky and feels funny to wear but when I fell a month and a half ago and hit my head and was bleeding, the person was very courteous and had help here right away.

4 years ago

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Verified Customer

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James

The quality of the device is fine. The pendant automatically goes off if you fall. I wish they would let us know if it was working without having to do frequent tests. They’re always nice even if it is an accident.

4 years ago

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Verified Customer

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Charles

I am very happy with MobileHelp. They response rather quickly to make sure everything is alright and if we needed help. I appreciate that. I don’t like that the device is sensitive, especially on the neck.

4 years ago

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Verified Customer

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Janet

The product is excellent. I dropped it once in the washer and I didn’t have to worry because it is waterproof. I wish it were heavy. When I have dropped it a couple of times, they call me right away.

4 years ago

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Verified Customer

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Carole

Gives me a sense of peace knowing I have someone that I will be able to call through the button to have help if I have an accident. It is working fine. Support called me and spent time with me to answer the questions I have.

4 years ago