Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Durham, NC

I have not had to actually use Mobile Help and hope I never have to, however the system start up was easy. The initial order was not sent correctly and the lock box code was not correct, however Mobile Help representatives helped to fix this situation. Once the new equipment arrived and we contacted Mobile Help for support with activating and testing the device, the service representativie was not very friendly and seemed annoyed with our questions. However, we hope to have a good expereience and feel better that there is protection in place for mom when and if she needs it. Thank you.

3 years ago

Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to further assist with any questions or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family. We look forward to speaking with you soon.

Mar. 10th, 2021

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Verified Customer

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Trudy Berea, KY

I live alone and the couple of times I had an alarm I was very pleased at the prompt response I got from Mobile Help. I feel more confident knowing there is someone out there who knows when I need help.

3 years ago

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Verified Customer

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Sherry Massapequa, NY

I feel that they have my mom covered in all aspects. In house ,and shower,and on the go. I love that it senses if she falls and God for bid she can't answer dispatch. They will automatically send help to her

3 years ago

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Verified Customer

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Judy D Saint Louis, MO

It gives us peace of mind that our dad is safer. However, the first night he slept with the necklace on, he turned over and the alarm went off. It scared him & he couldn‚Äôt get back to sleep that night. Now he sleeps with the wrist band and wears the necklace every minute he‚Äôs not in bed.

3 years ago

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Verified Customer

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Richard Johannesen Dekalb, IL

The Duo Complete Protection System keeps me safe four different ways. I especially like the Mobile Device that I can carry with me day and evening and then have in its charging cradle at my bedside at night.

3 years ago

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Verified Customer

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Dorothy Patterson Gaithersburg, MD

I wear my alert 24 hrs a day. Have accidentally triggered it several and have received a call immediately to check if I'm okay. Fortunately I haven't had a real fall,but feel very safe knowing help will be there if I do.

3 years ago

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Verified Customer

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Joy Stone Bradenton, FL

We bought this as a gift for my sister in law, but she decided she didn‚Äôt want to use it. You all were so helpful in the beginning- helping us decide what would be best for her. Then when we had to have her return it, you were helpful in that process for her and us. We are waiting for our refund now, but know it is on the way.

3 years ago

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Verified Customer

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Diane Bay Village, OH

We are disappointed that when you hit the button for help, that the person talking back does not communicate through both the base station and mobile devise at the same time. It's either one or the other. When it was pushed, they communicated on the one further from where my Mom was, therefore not able to hear the person and time is ticking if it was a true emergency. Then later it talked on the one closer to her. Why didn't it talk to the one closest to her to begin with;or better yet, why not communicate to both at same time to unsure she can hear and ensure quicker assistance?

3 years ago

Reply from MobileHelp

Hi Diane, We received your review and would like to contact you to further assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 11th, 2021

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Verified Customer

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Lewis Grasso Batavia, NY

After checking out others I chose Mobile Help because of their employees. Very professional and friendly. Walked me thru everything without rushing me so I signed up and don't regret anything. ything..

3 years ago

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Verified Customer

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Robert Harriman Alamo, TX

They were there after I pushed the button. I immediately got a call back they were very professional. I have already shared my experience with others. Thank you for being there

3 years ago

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Verified Customer

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Charlotte Cox Kingsport, TN

I accidentally pushed the button one day and they immediately answered me. I feel confident that if did have an emergency I would not have to worry about being taken care of immediately.

3 years ago

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Jesse Williamsburg, VA

The individual who helped me get the equipment was very professional and very knowledgeable about the product. Everything works as advertised. It was easy to put together and testing was very quick. The range is very good. I don’t like that there is no speaker on the button itself.

3 years ago

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Verified Customer

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Samuel North Port, FL

MobileHelp’s price is on the low end of the ballpark compared to the others I checked out and it does not require big upfront costs. It works fine. I like the big buttons in the shower and at the end of my bed.

3 years ago

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Verified Customer

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Rickie Stockton, CA

When I contact them they’re available. I trust them highly. When I have an issue they answer my question and are willing to assist. I like that the device is with me at all times. It’s convenient.

3 years ago

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Verified Customer

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Myrna Taylorsville, MS

Mobilehelp really give me confident to know someone is close if I need it. I trust it anytime. I have been quite satisfied with them. They call immediately to see if I have fallen.

3 years ago

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Verified Customer

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Janet Willseyville, NY

My daughter is paying for the equipment. She lives in North Carolina and I live in New York. Whenever I need assistance, MoblileHelp is there. It works. The people I’ve talked with are pleasant and very informative.

3 years ago

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Verified Customer

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Aisling North Hollywood, CA

Testing it, it works fine. It calls right away. The only problem we’ve had is holding the button to cancel didn’t work. The people are pleasant to deal with and have been polite and understanding.

3 years ago

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Verified Customer

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Karen Davenport, IA

When I was on the phone with them for a long time because I had so many questions the man I worked with was so helpful and never at any point did I feel he was frustrated with my questions. I had some frustration testing it because I had a hard time hearing it and it took a minute for them to come on.

3 years ago

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Verified Customer

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Ida Colusa, CA

Customer service is very courteous and helpful. I can get to them really fast and easy. There is nothing to dislike about it. It’s comfortable to wear around my neck. The machine works fine. It’s good quality.

3 years ago

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Verified Customer

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Staci Humboldt, NE

I am concerned about the cell phone coverage. I am not positive that he is able to use the mobile part because of the lack of coverage in his remote small town. It is quality and it works correctly in the house. I have never tested the mobile part. Everybody, besides one rude person, have been extremely helpful and do all they can.

3 years ago

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Verified Customer

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Lisa Springfield, MA

So far it seems to be picking up a lot of activity with my dad. It is doing a good job alerting me of any trips or falls he has. They’ve been very attentive and have gotten me what I needed when I call.

3 years ago

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Derick Charlotte, NC

Customer support is very helpful. I called a couple other different companies and Mobile Help was the most helpful and answered all my questions. I also like the simplicity and the price.

3 years ago

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Verified Customer

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Anonymous Fort Blackmore, VA

MobileHelp answers my questions really well. The device works how it's supposed to, but I don't get great service where I live. I accidentally set it off when it detected a fall, and they called me right away.

3 years ago

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Verified Customer

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Sheri Newburg, MO

They have great customer service and seem to really care about you. I love knowing my mom is protected and I really like the tech support they provide. They are very patient and make sure you get the service you need.

3 years ago

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Verified Customer

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Jack Jerome, ID

Their device is real handy and easy to use. I don't have any dislikes about it. Customer service representatives are really helpful and explain their product well to prospective customers.

3 years ago

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Verified Customer

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Warren Defiance, MO

We got the device as a gift to my mother in law. The agent I talked to at the company was very helpful and explained things thoroughly with great detail. When we got it, we tested it and the connection was fine.

3 years ago

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Anonymous Pendleton, OR

MobileHelp's customer service team is really helpful. One thing I don't like about the device is that the portable unit has a blinking yellow light that bothers me at night and I have to cover it up so I can sleep. I appreciated that they came down on the price for me which was helpful.

3 years ago

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Verified Customer

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Jennifer Entiat, WA

This company actually seems to care. I don't like that I have to wear the necklace but I do like the watch they offer. I tested it when I first got it and they came right on to help me.

3 years ago

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Verified Customer

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Dale J. Vanyo Rutherford, NJ

A number of reasons. They use their own WIFI system, have a lock box if medical responders need to get in, and they're very courteous and helpful when responding to an alarm.

3 years ago

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Verified Customer

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Russell Minter Elko, NV

It took my mother in law a few weeks to get used to the device and she had a few false alarms. Mobile help always texted first and when calling were professional in responding. They never were concerned that it ended up being a false alarm.

3 years ago

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Verified Customer

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ROSANNA BOWDEN Midvale, UT

HAVNT USED IT YET BUT HAPPY SO FAR BUT HAPPY WITH HOW LIGHTS ARE BIGHT ON MACHINE SO CAN SEE THEM DAY OR NIGHT IF NEED TO USE IT AND THE NECKLASE IS VERY LIGHT WEIGHT DONT KNOW ITS EVEN ON

3 years ago

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Verified Customer

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Rada Diamond

Had it 2 years ago before going to nursing home and used it a few times. Help was on the way extra fast. I have now come back home at 94 and living on my own. Wouldn't be here without it. Very reliable.

3 years ago

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Verified Customer

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Michael P. Buckley

the system worked. my sister had taken a bad fall and the alert system notified emergency services and her four emergency contacts. The system was only activated by her daughter the day before.

3 years ago

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Verified Customer

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Lenora Gay McCoy

I've set off my alarm twice by accident and received immediate response from my fire department. Both times Mobile Help and my first responders were very gracious and understanding!

3 years ago

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Mary

Mobile health was very prompt with issuing my devices. I was a llittle bit lost setting up the system. Would have appreciated a quick call asking if there were any questions or concerns. i am still not really sure of some issues, including false alarms.

3 years ago

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Verified Customer

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Betty Moody

I have accidentally pushed my alert button more than once since I started this service, and you have been there immediately; therefore I know you will be there when I have an actual emergency.

3 years ago

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Verified Customer

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Richard

They always answer the call. One problem the cord around the neck is made of a fabric which I am allergic to. And Mobil Help does not offer a solution. I can only use the wristband

3 years ago

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Verified Customer

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Thomas

Overall my experience with mobilehelp has been pretty good. All my questions were answered and when I call them, they take care of me promptly. I like the fall protection I just don’t like that it is very sensitive.

3 years ago

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Verified Customer

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Louise

Every time I call them, they’ve answered and respond to whatever I need. They are nice and helpful. I like that I don’t have to think about charging it everyday but I don’t like having to carry the GPS part.

3 years ago

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Richard

It's convenient. I couldn’t set it up on my own because I am computer illiterate. The instructions on the box are okay but if it weren’t for my daughter I would not have been able to do it. I’ve had two false alarms. If I dropped it in the shower I would have a hard time getting to it before they sent someone out.

3 years ago

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Verified Customer

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Morris

When we set up the system, the customer service gave assistance that we could easily follow. I am able to test the system in case of an emergency so I know that the system works correctly.

3 years ago

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Verified Customer

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Anonymous

I like that the device is small and easy to handle. Customer service was great at explaining everything I needed to know and everything works great. Every time we've tested it, it's worked well.

3 years ago

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Verified Customer

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Mary

I like all the features the device has. I love the fact that it's mobile and can go with me anywhere. I haven't run into any problems. They respond quickly and they're helpful and professional.

3 years ago

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Verified Customer

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S

There have been a few instances where I dropped my device and they called right away after it was activated to make sure everything was fine. I like the fact that I have a variety of devices rather than just one type.

3 years ago

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Verified Customer

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Pamela

I love the security of knowing MobileHelp is always there. Their customer service always gives a quick response. There was one fall I had that didn't get recorded, but after testing it again, it worked after another fall.

3 years ago

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Verified Customer

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Mary

Whenever I test the device, they help me feel comfortable when answering my questions. Once I tested it because I was feeling panicky, and it was nice to know someone was there on the other line if I needed them.

3 years ago

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Verified Customer

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Lupe Matz

There was an immediate response and the police arrived quickly. I pressed a button accidentally showing it to a friend.and wasn't sure how to cancel, but I was very impressed with the outcome.

4 years ago

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Annette

It does everything it is supposed to do. It goes off every so often and they call me. The techs are really good about making sure it is working. Everything is answered completely.

4 years ago

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Anonymous

I worry about the necklace because I am not used to wearing anything but that has nothing to do with the company. I like that they get back to you when it is an accident that it is set off. It is very quick to respond.

4 years ago

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Jo

It is a little expensive but they are helpful getting it set up and the equipment seems to be top quality. I like the option of the necklace or wrist band. It would be nice if you didn’t need an extra mobile carrier and if you could communicate with the operator through the mechanism.

4 years ago