Name: MobileHelp
Rating: 4.6

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Verified Customer

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Pamela

I love the security of knowing MobileHelp is always there. Their customer service always gives a quick response. There was one fall I had that didn't get recorded, but after testing it again, it worked after another fall.

5 years ago

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Verified Customer

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Mary

Whenever I test the device, they help me feel comfortable when answering my questions. Once I tested it because I was feeling panicky, and it was nice to know someone was there on the other line if I needed them.

5 years ago

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Verified Customer

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Lupe Matz

There was an immediate response and the police arrived quickly. I pressed a button accidentally showing it to a friend.and wasn't sure how to cancel, but I was very impressed with the outcome.

5 years ago

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Verified Customer

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Annette

It does everything it is supposed to do. It goes off every so often and they call me. The techs are really good about making sure it is working. Everything is answered completely.

5 years ago

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Verified Customer

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Andrew

Easy to use. Easy to set up and configure. Easy to test. They are good for what they are designed for. They are very responsive to every issue and question. The support staff is friendly and focused on helping.

5 years ago

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Verified Customer

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Anonymous

I worry about the necklace because I am not used to wearing anything but that has nothing to do with the company. I like that they get back to you when it is an accident that it is set off. It is very quick to respond.

5 years ago

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Verified Customer

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Anonymous

Pretty sensitive, it goes off sometimes when I barely bump it on anything. When the alert does go off they are really helpful if you need anything. They answer right away. It works really fast.

5 years ago

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Verified Customer

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Jo

It is a little expensive but they are helpful getting it set up and the equipment seems to be top quality. I like the option of the necklace or wrist band. It would be nice if you didn’t need an extra mobile carrier and if you could communicate with the operator through the mechanism.

5 years ago

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Verified Customer

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Jessica

Out of the 3 or 4 companies I emailed, Mobile Help was the only one who responded. It is for my mom. They were responsive to my questions and inquiries. I like the idea of her being able contact if something is wrong.

5 years ago

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Verified Customer

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Joann

Knowing that if something were to happen to mother she has this for help is what I like about it. It was frustrating for her when it went off a couple of times but they were there for her.

5 years ago

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Verified Customer

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Gertie

It works perfectly fine. I like that if I dropped the ball, I can always get it rectified before the ambulance is sent out. I am very happy with the services so far. I think it is going to serve me wonderfully.

5 years ago

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Verified Customer

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Ernestine

Every time I have to deal with the company on the phone, they have been very polite and respectful and helpful. Any issue we’ve had has been resolved. I like that the system is convenient as a way to connect to someone medically.

5 years ago

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Verified Customer

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Broderick

All the needs that I required and was looking for, it has, so it is great. All bases were touched on my concerns and I was given all the information. I don’t dislike anything about it.

5 years ago

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Verified Customer

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Frederick

It gives me a sense of security. I was in a retirement community for several years before I bought my own home. I had one of the mobile devices there as well. I used it a couple of times because of my heart. I like the response. They always respond right away.

5 years ago

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Verified Customer

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Jenetta

I didn’t know how it worked until I called it and asked them about it. I thought it worked automatically, it doesn’t, you have to push a button. I like that it is there when I need it.

5 years ago

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Verified Customer

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Allen

It’s for my mother who has Alzheimer’s so it is difficult for her. I am afraid that she will fiddle around with it and set it off accidentally, that is the biggest drawback I have with it. They are proactive in answering questions and it does work.

5 years ago

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Christy

It’s convenient because it has fall detection. I feel safe leaving my dad at home alone. I know he is not on the floor for hours if he falls. The only thing we don’t like is the watch band is not big enough.

5 years ago

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Verified Customer

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Brenda

When I called, I was explained how to use it since I did not know how to test it properly, I had the device upside down, I put is back in it’s proper position and everything has been going well since.

5 years ago

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Verified Customer

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Connie

It does what is supposed to do. I don’t like because it is inconvenient it but it is necessary. I tested it and I got a response within two minutes. They are very responsive but the sales reps don’t know the tech so I got conflicting messages about what to buy.

5 years ago

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Verified Customer

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Anonymous

You guys answer really fast. I don’t like that it goes off so easily. The response was fantastic. It is a great thong for seniors and handicapped people to have. I have recommended it to a lot of other people.

5 years ago

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Verified Customer

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Judith

They’ve been so helpful. Testing it was extremely easy and I have been extremely pleased with the reaction from the company when it is set off. I am eighty years old and they make it so easy for me. It is top quality.

5 years ago

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Verified Customer

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Susan Moore

Very good assistance in setting up the account and the equipment. Thankfully, we have not had to use the equipment for an emergency, but feel very secure knowing it is there if needed.

5 years ago

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Verified Customer

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Rose Arbogast

Had good service and the people who answers are very caring& helpful even when the button was pushed by accident they wanted to make sure that I was ok. I liked that about Mobile Help. I haven't needed to use it very often but I feel more safe knowing that all I have to do is push the button and they are there for me.

5 years ago

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Verified Customer

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Kenneth

From what I have experience, they are always helpful and easy to communicate with. The device does what it is supposed to. It is nice knowing it always available night or day.

5 years ago

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Verified Customer

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Laura

The person that helped me order it was very helpful and knowledgeable. I like the watch and that I don’t have to wear it around my neck. I can go wherever I want in the USA and that is helpful because other devices only went four hundred feet.

5 years ago

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Verified Customer

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Sarah

I like the fact that I have options with the device. I have had a coupe of incidents where I triggered the alarm accidentally and someone always calls right away. I am pleased that are vigilant.

5 years ago

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Verified Customer

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Robert

Everybody is very personable and helpful that I I’ve talked to. When I need somebody, they are on hand right away. It is excellent for me. I was approached by another company that was a hundred dollars more a month.

5 years ago

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Verified Customer

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Vera

It is very convenient for her. Whenever something happens, they let me know and I get over there in time to take care of it. The other week she fell and they called me and I got her set up.

5 years ago

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Verified Customer

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Patricia

You get a lot for your money. Most companies want you to pay a lot more than what I paid for this and you don’t get as many pieces. I like everything about it. I like the GPS device.

5 years ago

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Verified Customer

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Margaret Rose M.

Excellent Service Every Step of the Way, from addressing questions and concerns before ordering, quickly making the exchange needed to Customer Servive handling new set up of device.

5 years ago

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Verified Customer

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Robert

Always good and answer my calls immediately even with false alarms. I like the fact that it has GPS no matter where I am, I would be able to contact medical personnel if I needed to.

5 years ago

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Verified Customer

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Virginia

They say to test it once and month so I test it and it works just fine. They are very helpful setting it up. When I pushed the button in the shower they were there and very nice.

5 years ago

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Verified Customer

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Wyatt

Since I receive the device, it had been excellent. If we lose power, it is up and running in a matter of minutes. Everything works fine. I like everything except that it flashes a lot.

5 years ago

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Verified Customer

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Linda

Seems to be working without any glitches. There have been no problems so far. When tested it without any difficulty. We’ve been very pleased with service and the equipment. You get immediate results. It is very responsive.

5 years ago

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Verified Customer

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Anonymous

Every time I get excellent help from very professional people. I’ve been exceedingly delighted knowing that they are there. I like that I don’t have to be close to the monitor since I am wearing the wrist watch.

5 years ago

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Verified Customer

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Tam

Highly recommend it to people especially if they are living alone. Mobile Help is very good. I feel safe knowing the equipment is with me. When I talk to a representative, they assure me it works really well.

5 years ago

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Verified Customer

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Lynn

So far I am happy with mobile help. They respond very quickly whether I fall down or it’s an accident. I know it works. They are right on top of things. I am happy I picked this company.

5 years ago

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Verified Customer

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Thelma

The only thing is that I am short so it bumps into things easily and goes off easily. If you fall a lot that could be important. Everything works fine. They called my son and he came and check on me when I used it.

5 years ago

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Verified Customer

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Josephine Theriault Plantsville, CT

There is great support for the user. We lost power last week, and the operator helped me to reset the system with no problems at all. I am going to recommend this system to my cousin, who is my age and should bee protected.

5 years ago

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Verified Customer

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Anonymous Bushnell, FL

My wife inadvertently dropped it and before I could get downstairs they had already called me. The service is quick and polite. It is great. They are also prompt to answer questions. They are thorough.

5 years ago

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Verified Customer

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Arlie Kilgore, TX

Customer service is good. The only thing I kind of dislike is the idea they talk to you from a central location. If you’re not in the house, she can’t talk to you and they all the first alert people. It’s not a big deal.

5 years ago

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Verified Customer

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Bettye Cleveland, TN

Overall I have been impressed with your representatives that I’ve talked to. They are knowledgeable and not pushy. I live alone so if I have to get help, they don’t have to break the door down, I like that.

5 years ago

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Verified Customer

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Anonymous Bloomington, IN

I like it but it does bother me because of my pacemaker and I didn’t get my wristband when they sent the stud. It is good to use. I have been very blessed I don’t have to use it much. They have been very kind.

5 years ago

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Verified Customer

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Joyce Hayward, CA

I’ve been recommending it ever since I got my device. I have been telling a lot of people about it. I feel safe with GPS and the bracelet. When I got it, they told me step by step what to expect. It was very enlightening.

5 years ago

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Verified Customer

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Jeanne Saint Paul, MN

The company is fine. I like the bracelet. I don’t have to take it off when I shower so I don’t have to try to remember where I put it. It appears to be fine quality. They were responsive.

5 years ago

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Verified Customer

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Eleanor Silver Spring, MD

Very attentive to all your needs. You know they work with you. They’ve very patient. It’s very accurate. I bumped it and activated so I know the fall detection is very effective.

5 years ago

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Verified Customer

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Anonymous Laconia, NH

MobileHelp did everything they were supposed to. When it was activated, they acted as if it was a real emergency and that it was my fault. It is apparently easy to push accidentally and it goes off too easily.

5 years ago

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Verified Customer

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Joan Whittier, CA

It's not cheap but it is a good value. We got it for my mom and it called my brother and I got an email when she triggered it accidentally. We’re glad we can be there for her if she needs us and that we know it works.

5 years ago

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Verified Customer

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Arlen Lake Wales, FL

The system is comfortable. The people have helped me so far and have been wonderful. The only concern I have is I was hoping the fall detection button would include a speaker but that is not an available option.

5 years ago

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Verified Customer

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Audrey Portland, OR

Sales person was very informative. He gave a lot of time to really explain the whole process. When my dad was having problems using mobile help, again the person worked with him and was very patient and understanding. It’s not sensitive but he does have difficulties knowing if the test went through.

5 years ago