Name: MobileHelp
Rating: 4.6

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Verified Customer

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FERN ELAINE SCOTT Wardsboro, VT

iT WAS SIMPLE TO HOOK UP AND GET CONNECTED. wHEN YOU ARE 80 YEARS OLD YOU NEED THINGS TO BE SIMPLE. AI T IS ALSO VERY AFFORDABLE WHICH IS IMPORTANT WHEN YOU ARE ON A FIXED INCOME.

3 years ago

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Verified Customer

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Harriet Jacobs Wilmington, DE

My first experience was a mistake pushing the button. The response called immediately to make sure I was ok. However it was comforting to know how quickly the call was answered.

3 years ago

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Verified Customer

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Dorothy Burke Tolland, CT

Equipment is compact and light, easy to use. Pendant is not bulky as one I had previously from a different company. The staff is very knowledgeable and easy to communicate with.

3 years ago

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Verified Customer

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Kenneth Potts Rantoul, IL

Very impressed with the level of service while putting our system to work. We haven't had an emergency but we feel confident (from our testing of devices) that help will be at hand quickly if needed.

3 years ago

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Verified Customer

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Karen Koogler Springdale, AR

Thankfully we haven't had to use it yet but it does give us peace of mind knowing it is there if we need it. And the best thing was it was so easy to get and set up. Thank you MobileHelp.

3 years ago

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Verified Customer

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Noreen Gallinari Okatie, SC

it is too new for me to have a complete value for it. I have a wrist one and had one false alarm by knocking it acidentally. But my concern was with the test button.It doesn't always work so I have to call CS to put the test through.

3 years ago

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Verified Customer

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Howard Bennett Indianapolis, IN

The only experience I've had were two times where I must have inadvertently hit the button, because I started getting someone asking if I was alright. They were very nice about it

3 years ago

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Verified Customer

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Kimberly Marshall Hillsborough, NJ

We had a mishap with the system and we are looking for an alternative and we want to stop using it. We could not find our loved one and we were using the GPS tracker We eventually called the police, who also looked at the tracker. It said she was in one place and kept flippng all over the place. We thought she had dropped it. Then we found her at home, and the mobile help device was there too.

3 years ago

Reply from MobileHelp

Hi Kimberly, We received your review and sorry to hear about this incident. We hope that your loved one was found safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Verified Customer

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Hazel Kiekintveld Holland, MI

So far, so good I have only had my Mobile Help for less than one month. I have bumped it a couple times which caused it to send an alarm but the people have been very understanding. Reception has been very good.ding

3 years ago

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Verified Customer

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Ella Friesen

I like that the pendant is so light weight I hardly know I'm wearing it. It is comfortable to wear at night. The mobile device is also very light weight & easy to carry in a pocket

3 years ago

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Verified Customer

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Tammie Hudgins Kosciusko, MS

I rate MobileHelp Company an overall five because of their quick response time to an alert of emergency. Also, the customer service department is not only friendly, but helpful in solving issues.

3 years ago

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Verified Customer

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Marian Brown Fayetteville, NC

My wrist button was hit by mistake. When I didnot call to explain what had happened thr called my. Daughter and told her they were sending out EMS if they didnot hear from me. They were on the case.

3 years ago

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Verified Customer

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Kristy Jackson Mount Pleasant, TX

I spoke with a customer service rep about the voice only coming out of one speaker and he reset both machines quickly. He double checked all the information and made sure all was correct before we hung up.

3 years ago

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Verified Customer

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Marsha Gunderson Bellevue, NE

When I called, the salesman was extremely knowledgable, helpful, & friendly. When I've called Customer Service, they answer my questions and are caring and helpful and friendly.

3 years ago

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Verified Customer

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Rita Calixto-Jarvis Tularosa, NM

My husband was with the program for about a week and a half, and they called me when he fell one morning. It's important because I work an hour away from home, and he's there all by himself.

3 years ago

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Verified Customer

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Richard Furlong Lockport, IL

They were so helpful on the phone, getting the information,. upon making a decision there was no problem they were very informative and when I set it up there was no problem. It was as easy as they said

3 years ago

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Verified Customer

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Jo ann Roberts Attalla, AL

This is for my aunt. She had fallen unable to get upon respond to rep.I was contacted immediately and able to let them know her condition. I appreciate the quick response and was able to get her up. Thank you so much.

3 years ago

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Verified Customer

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Clarence e. Martin jr. Hannibal, MO

Simply because I believe them to be a caring company, and they will go out of their way to work with you. I'm living proof of that. So I think they are a really great team to be on! I highly recommend them to any one in search of their independence. In closing, I want you to have a nice day.

3 years ago

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Verified Customer

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Joyce Ellis Plano, TX

I have not needed assistance at all so it's hard to assess quality of performance. I did accidentally bump my "fall necklace" and was immediately contacted but could not communicate back. My friend, who has the number on her phone, called to let your company know it was a false alarm? What if I had been by myself somewhere away from home and couldn't contact you to let you know it was a false alarm?

3 years ago

Reply from MobileHelp

Hi Joyce, We received your review and we're happy to know that you have been staying safe, with no emergency alarms needed. If the system you have with us offers coverage both in and away from home, then you should have a mobile unit with GPS and two-way speaker for communication away from home. We would like to speak with you to verify your account and further assist with your inquiry. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 16th, 2021

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Verified Customer

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Sandy Evslenko Deltaville, VA

The service has been great. One concern is that my mother lost electricity for about 8-10 hours and the battery was low. The device would make a statement in the middle of the night that the battery was low. We need a battery that can last longer than 8-10 hours if there is a storm.

3 years ago

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Verified Customer

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Vânia Estanek Saugus, MA

For the nice care provided to my mom. When we thought that she were wandering and missed they guide my daughter as primarily they started to see her whereabouts.. It really shows how they take it seriously.

3 years ago

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Verified Customer

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Jean Loren Dunnellon, FL

the customer service rep was extremely helpful in setting up my equipment when it arrived. I carry the GPS with me when I go walking or riding in my golf cart. I feel very secure knowing that help is at my fingertips.

3 years ago

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Verified Customer

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Susan Sholle-Martin Lorain, OH

I requested to downgrade the service before the 30 day trial was up. I returned the base unit. I was told by the representative that my mom would get a $54 refund. Now I’m being told it is only a $24 refund. When I am given double messages I lose my trust in the company to provide my mom with this important life saving service. It has been very challenging to discuss this with customer service. I feel that my word and opinion as a customer are not valued. I don’t know if my mom will want to renew the service because of this.

3 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to further assist with your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Aug. 11th, 2021

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Verified Customer

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Erika Ferrari-Chumbley Naples, FL

They were very pleasant and helpful. The equipment works well. They called me when the alarm was accidentally triggered and they explained how to prevent it. I take the bracelet with me when I go for my walks. triggered.

3 years ago

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Verified Customer

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Nancy Ghoston Buffalo, NY

My husband tripped and fell and split his head, and his fall button activated and EMS artived in 3 minutes. I was home but relieved to know that it worked without my intervention.

3 years ago

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Verified Customer

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Rita Burns Topeka, KS

cI'm a new user. Very helpful customer service. Surprised when al-k arm sounded when I fell some distance from my house. Padlock is not that useful. How about a clever key-hiding device (with instructions).

3 years ago

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Verified Customer

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Jean Hill Berlin Heights, OH

Because every time I've had any questions they were answered. In the short time I've had this unit I had a problem with the GPS and the cradle and it was taken care of in no time. had this u i

3 years ago

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Verified Customer

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Dawn Gloeckner Wilsonville, OR

My mother in-law pushed her button by accident and you called me since she didn't answer. Glad she was ok. It also gives her security knowing someone is there so quick. Thank you

3 years ago

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Verified Customer

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Maxine Stewart Rising Sun, MD

It was advertised well. I find it tooo easy to activate while wearing which I have set it off twice unintended. When it is around my neck moving my arms putting on sweater or bending over it can too quickly be touched.

3 years ago

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Verified Customer

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Charles LaGesse Superior, WI

Customer service is exceptional. I quickly spoke to a professional who understood my questions and promptly provided answers. This is unexpected in a world of phone trees and scripted conversations.

3 years ago

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Verified Customer

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Bunny DeLucia Freehold, NJ

I had another company that I did not care for. When I called Mobile help the gentleman that set everything up was terrific and we have not had any problems since. I feel very confident leaving my mom home alone.

3 years ago

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Verified Customer

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Rochelle Browne Encino, CA

I am relatively new to the system and so don't feel able to answer most questions. I rated customer service as excellent because to the considerable time spent by customer representatives answering questions and helping me set up

3 years ago

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Verified Customer

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Malka Gold New York, NY

The equipment works really well. This is most important to me since the previous such company which was so highly recommended (??) had totally ineffective equipment -- obviously not to be depended on for emergencies!!

3 years ago

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Verified Customer

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Tonya Hawkins Waldorf, MD

The initial conversation/sales pitch went well however: 1. The names were spelled incorrectly on the contract documentation. 2. The equipment was shipped to the wrong address after two conversations with representatives ensuring that it would be shipped to the correct address. 3. I was not able to receive a refund of the $80+ it cost ME to deliver the equipment to the correct address after I paid MobileHelp $30 for overnight delivery.

3 years ago

Reply from MobileHelp

Hi Tonya, We received your review and we apologize for any inconvenience you experienced with your order. We're glad to see that you were able to speak with our Customer Service team and that the package has been retrieved. At MobileHelp we pride ourselves in providing a great experience to our customers, and we will ensure that you receive nothing less going forward. Please let us know if you have any additional questions. You can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being a valued part of our MobileHelp family.

Jun. 3rd, 2021

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Verified Customer

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Valerie Ramsden Kennewick, WA

I've been very happy with the notification process not only for the Emergency reponase but also for the the alerts I get on my phone and the phone call so that I know what is going on

3 years ago

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Verified Customer

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Nancy Galatas Greenville, MS

Fortunately I have not needed to use my MobileHelp, but I was more than pleased with the courtesy and clarity of information given on the phone when I called about this device.

3 years ago

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Verified Customer

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Sharon Martin Shiloh, PA

Gives family members the comfort of knowing that I have MobileHelp if I have an emergency. It gives me the comfort that if I need help it is only a push of a botton away. Every thing is easy to use.

3 years ago

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Verified Customer

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Gloria Middleton, WI

Good, reliable product. I had to use it the first month and it worked as advertised. I found out that I get a rash from wearing the wrist monitor so I was sent a second pendant at no charge.

3 years ago

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Verified Customer

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Elizabeth Olivarez San Francisco, CA

I rate them on what they did to help me set up the equipment to provide me service. Initially when I applied for their service, they were helpful & efficient. But they delayed sending the equipment to me by at least 9 days though they were already charging me for the service. After I got the equipment, I was told to provide additional information on myself that would help the responder to know how to reach me. They did not explain, how I could enter their internet website portal to enter the additional needed information. I sent at least two emails and wait for them to explain how to do this. Finally after about 2-3 weeks later a technician called me and set up the system to enable me to log into the portal. All this time I was paying for service that I would not be able to receive if an emergency came up. This concerns me because I wonder if in a real emergency they would respond quickly to my needs to as quickly as they responded to accepting my purchase of their services. So as of now, I don't trust their ability to respond to my emergency needs. Their machine & instructions were easy to follow. I assume their equipment is good. I haven't had any emergencies, so I cannot rate them on their services.

3 years ago

Reply from MobileHelp

Hi Elizabeth, We received your review and we apologize for any inconvenience you have experienced. We are happy to know that you have not had any emergencies, and we hope to continue to provide you with the peace of mind you need while you continue to stay safe. The first payment is made at the time of the order, as the equipment ships already active and ready to be used once it arrives. We apologize if there were any delays with delivery, however our records do show that the package was delivered within the standard time frame. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. Please do not hesitate to contact us if any further assistance is needed with your account. You can reach us directly by dialing 877-827-6207. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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Verified Customer

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Rudy Chandler, AZ

I rate them this way because, fortunately I have not had an experience where I have needed them to send emergency medical services. I did accidently trip the system when 1st received and an operator was Johnny on the spot. As for sevices they provide for the money, I honestly believe you can not beat it.

3 years ago

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Verified Customer

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Glenda Fowler Kaufman, TX

I have accidently activated my MobileHelp device. They were very prompt answering and taking care of me. This gives me great confidence that if I had fallen I would have help quickly.

3 years ago

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Verified Customer

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Robert Burmeister Brooksville, FL

The bracelets are not designed well. The first one made my wrist break out: the second one , the velcro catchs on everything. It has snagged my blouses and catches on stuffed furniture. The neck unit is heavy and doesn't stay charged long enough. There is no place to turn it off when it starts loudly daying to find a battery source. All in all, I am not thrilled with it.

3 years ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced. Please keep in mind that the wristband of the help button can be replaced with any standard watch band that is most comfortable for you. And the mobile unit can be carried in a pocket or handbag, in case it is too heavy around your neck. Please do not hesitate to contact our Technical Support team if any assistance is needed with the equipment, an agent will be more than happy to help. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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Verified Customer

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Walter Ross Bullhead City, AZ

Love the mobile option of carrying the unit when I am on the go. Also, I appreciate the button not going off when I accidentally hit it. Others are very sensitive and trigger is delicate.

3 years ago

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Verified Customer

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Marian Daross El Paso, TX

They are very responsive and helpful. They were great helping us get the system set up the way it will work for us. And, when my husband needed a larger band for his alert button, they took care if it right away.

3 years ago

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Verified Customer

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Stephanie Palmer Jacksonville, FL

The only experience I have had is when a friend accidentally pushed the button. The next thing I know I had a call. I was quite impressed with the promptness and the politeness of the individual.

3 years ago

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Verified Customer

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Gabrielle Renton, WA

This product has let me feel independent at my home. When I had 2 seizures it was just my son home. Now help is a button away. Every is so friendly if I accidentally push the button.

3 years ago

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Verified Customer

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Lynn Waverly, OH

I don't like technology, got nervous and confused setting up the equipment and needed help from customer service. Both people I dealt with were extremely knowledgeable, helpful and patient.

3 years ago

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Verified Customer

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Glenda Umensetter Washington, PA

my reason for four stars is because we jus started using this company acouple months now..but i can say so far so good..n my mom likes it better than the last one we used..she feels more safe goin places n she now goes places she wouldn't before.

3 years ago

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Verified Customer

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Grady Cole Charlotte, NC

I bought the service for my elderly mother, & she accidently set off the alarm today. By the time I got there (after the call from MoblileHelp) 5 minutes later, 5 policemen, 3 firemen & 2 medics were on the scene. I was embarrased that Mom had a false call but relieved that it worked great.

3 years ago

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Verified Customer

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Anonymous Durham, NC

I have not had to actually use Mobile Help and hope I never have to, however the system start up was easy. The initial order was not sent correctly and the lock box code was not correct, however Mobile Help representatives helped to fix this situation. Once the new equipment arrived and we contacted Mobile Help for support with activating and testing the device, the service representativie was not very friendly and seemed annoyed with our questions. However, we hope to have a good expereience and feel better that there is protection in place for mom when and if she needs it. Thank you.

3 years ago

Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to further assist with any questions or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family. We look forward to speaking with you soon.

Mar. 10th, 2021