Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Steve Oberon Clifton Park, NY

Limited experience but so far very quick response to false alarms, courteous and professional people at call center. Gives me a sense of security, which is what I'm looking for.

2 years ago

check_circle

Verified Customer

star star star star star

Janice Mawyer Waynesboro, VA

Since I have had mine, a very short time, I have set the alarm off many times, and even though I apologize, they are still very polite and seem to really care. Thank each of you for my clumsiness.

2 years ago

check_circle

Verified Customer

star star star star star

Susan Ashworth Niceville, FL

At first we didn't think it was going to work, well I love the fact that I get alerts when his alert necklace requires assistance and love the fact that they text and call me.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lee Ann Hug East Palestine, OH

I am giving a low rating because I was not put on the correct plan. I was told that it would be $20 a month before taxes. I was informed that the first bill would be around $70 due to a first time fee. My credit card was charged $131. I called and was told that I was on a quarterly plan. Ok thats not the end of the world but then I did the math and realized that was over $40 per month. I called back and found out that we were on the premium plan and an insurance plan was added. I said I never agreed to that. The rep I spoke to said "well Im sure I can pull up the phone call recording to prove you did.: That's the wrong answer to give a frustrated customer. I had him remove the insurance and kept the higher plan for my dad for the time being but this isnt right. If it would have been my elderly dad that signed up for this instead of me doing it for him he would have been confused, mad and would have cancelled. In fact he did that several years ago. He told me that the "price went up" and he cancelled. I didnt believe him then but I do now. I will give this one more chance because he already has the equipment but I will cancel if anything else goes wrong. So far not the best experience considering MobileHelp is supposed to be the #1 provider.

2 years ago

Reply from MobileHelp

Hi Lee Ann, We have received your review and we sincerely apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. We would like to contact you to help resolve any ongoing issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

May. 27th, 2022

check_circle

Verified Customer

star star star star star

Denise Broussard Beaumont, TX

It is a reliable service giving me peace of mind that my mother is covered. They occasionally check in on her. I like that the GPS feature when internet is not always reliable.

2 years ago

check_circle

Verified Customer

star star star star star

Shirley S Green Painesville, OH

Fine help in setting up system, base is very bright. My in house option is very affordable. Fortunately I have not had to use it for emergency help.ble. Fortunately I haven't had to use the service.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Diane Verheyden Englewood, CO

I wanted the $19.95 plan for my mother. I repeat this to the what I thougt I got. I was surprised when the bill was $29.99.Another agent explained to me that's for fall detection. I feel a bit conned. Then another agent told me you don't recommend my mom wear it to bed. Well that's why I got this in the first place. I still have issues with re-charging the neck device. I'm not happy with this company and I would not recommend to it anyone

2 years ago

Reply from MobileHelp

Hi Diane, We received your review, and we apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you have received anything less. The automatic fall detection pendant is an optional accessory that can be added to our cellular systems for an additional cost. And although the automatic fall detection pendant may cause false alarms overnight due to movement, we do still recommend that the user wear a standard wearable help button during that time. Our Technical Support team would be more than happy to further assist with any unresolved questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 20th, 2022

check_circle

Verified Customer

star star star star star

MARK E GARMAN Manassas, VA

My mom has had a few false alarms/accidental activations. It was nice to see that within minutes she was contacted to check on her status. Very comforting to know that the system works.

2 years ago

check_circle

Verified Customer

star star star star star_border

Laura Gannaway Leesburg, VA

I have recommended it to many friends, but I am a little confused by the device. Sometimes the alarm activates when I very gently set it down on a counter, but then it isn't set off due to a harder hit! Also, I wish there was some type of counterbalance to reduce pressure on my neck.

2 years ago

check_circle

Verified Customer

star star star star star

Estell Torgerson Vinton, IA

A new service, but so far I am reassured that they will be alert to a call for help because they respond quickly to accidental minimal bumps or jolts to the system that can be readily canceled .

2 years ago

check_circle

Verified Customer

star star star star star

Jean Kelly Hartford, WI

Provided great info before ordering. Easy to set up. Had call button accidentally pushed and response was immediate. Person monitoring was very patient and understanding .

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Kristen Durante Wauconda, IL

My mom is hard of hearing. The little device she wears around her neck is not loud enough. She had a false alarm because it fell off her nightstand on the floor. She couldn't hear the woman asking if she was ok. They then tried to call me (her daughter) at 1:00 am. My phone was on silent. The firemen came to the door. This "false alarm" has happened a few times. The third time it happened, they didn't call me which I find concerning, because what if it had been an actual fall?

2 years ago

Reply from MobileHelp

Hi Kristen, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to look into this incident with you and help avoid any issues going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

check_circle

Verified Customer

star star star star star

Sherry VanDyke Neenah, WI

The salesperson was highly knowledgeable and patient with us. The shipment and receipt was prompt. Setup was easy. The devices, capabilities and cost were consistent with what we were looking for.

2 years ago

check_circle

Verified Customer

star star star star star

Tamika Bailey Campbell, CA

my Mom used it when she fell in her bathroom . She didn't have the padlock entry system set up @ the time . Some miraculous way the alert team arrived swiftly an enter my mom's home @ ease . I highly recommend Mobile Help .

2 years ago

check_circle

Verified Customer

star star star star star

James S LaValley

had accidently bumped my mobile alert and received an immediate response from mobile alert and a false alarm message was immediately sent out to me and all of my emergency contacts.

2 years ago

check_circle

Verified Customer

star star star star star

David Damon

I know that someone is there should I need attention. I feel safer. I have not needed to use the system but I had a couple of times and the response was immediate and did a great job with the call very understanding.

2 years ago

check_circle

Verified Customer

star star star star star

Lori Steele

For one thing, Customer Service at your company is great! Polite, extremely helpful and knowledgeable. Your company offers much more than the previous company I had which was Phillips Lifeline.

2 years ago

check_circle

Verified Customer

star star star star star

June buck

No problems. Had only a month. Have done every thing Right. Will only know how good it is if I have a problem. Will attempt to check in in a day or two. Thanks, everything fine. June Buck

2 years ago

check_circle

Verified Customer

star star star star star

Robert L. Sigismond Utica, MI

I dropped it on the floor once and got an immediate call back Although I pushed the button to stop the transmission when it asked me even though I cut it off. Then I got a notice via e-mail that I should be more careful..

2 years ago

check_circle

Verified Customer

star star star star star_border

Sharon Berg Bellevue, WA

Fortunately we've not had a fall to use it. But, we have had the opportunity since several times to speak with someone about how do use it and different tactics. Everyone has been very knowledgeable and very helpful and very kind and very patient.

2 years ago

check_circle

Verified Customer

star star star star star_border

annette nunnally Tinley Park, IL

We haven't had the test of time, but initial presentation was very good. They seem to be very accommodating, especially when you inadvertently trigger an alarm. Introduction and teaching how to use the equipment has been very good.

2 years ago

check_circle

Verified Customer

star star star star star_border

Gloria Babin Chauvin, LA

Button works but very sensitive , had to return first button because not staying charged. Second button better. Having to charge often so if falls not will be wearing it. It comes on and tech help comes on to talk when I didn't press it.

2 years ago

check_circle

Verified Customer

star star star star star

Russ Hewitt Hattiesburg, MS

I am very impressed with the quick professional response when fall detection was activated. My mother fell twice last month and received immediate response. Thank you so much.

2 years ago

check_circle

Verified Customer

star star star star star

Lonny Buinis Saddle Brook, NJ

Although we haven't had much opportunity to review the service in detail, from our brief interaction I am favorably impressed by their response, expertise, thoroughness, and friendly helpfulness!

2 years ago

check_circle

Verified Customer

star star star star star

Alice VDH Little Chute, WI

Have been extremely helpful from the beginning. I wanted a system that was not going to have tons of false alarms and not call emergency responders when not needed. This company has been great with fulfilling my needs.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Schmidt Cedarville, NJ

I have not had to use mobile help for any medical incidents so far. However, there were three different times when the pendant (1) fell off my neck while in a store and said "fall alert detected." (2) While it sits on the base in my home all the time, I put it on to go out one day and it said" battery is low." That happened twice. Also, While walking to my car wearing it , it said "fall alert detected."

2 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any trouble you are experiencing with the battery life and false alarms. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Samuel L. Russell, Jr. Tucson, AZ

I accidentally bumped my MobilHelp which was around my neck while loading my clothes washer and I immediately heard this voice saying, "fall detected" with instructions as to what to do if I actually had not fallen. I was amazed to get that response and it was so reassuring to know that the system works so well.

2 years ago

check_circle

Verified Customer

star star star star star_border

Margaret Chase Livermore Falls, ME

I had great call but the fall detector battery had to be charged approximately every 10 to 12 hours. Mobil Help promised theirs would last about 3 days. It didn't . Mobile Help immediately sent an entire new product. The battery is no better than the last one.

2 years ago

check_circle

Verified Customer

star star star star star

Debra Replogle Southaven, MS

When we first got the necklace my mother kept accidentally pushing the button. The response was very fast. She's gotten used to it now but ambulance showed up at the house two times. It definitely works

2 years ago

check_circle

Verified Customer

star star star star star

Muriel Sheppard West Des Moines, IA

it is so light to wear around my neck, I often forget it's there. It is easy to keep in the charger overnight with my glasses and hearing aids. I put them all on at the same time.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Linda Miner Denver, CO

I am a new customer and because of low AT&T signals, I feel insecure at times. I have accidentally hit the button and it tells me a fall has been detected. I cancel it, but wonder if it went through. The one I replaced would say call failed. I am trying to adjust with fall detection pendant, bracelet and go button. The problem with signals is because of the construction of our building and not faulty equipment.

2 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you are experiencing due to the cellular signal in your area. We are glad to see that you were able to connect with our Technical Support team for assistance with resolving these concerns. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Marie Lukasik Johnson City, NY

I have accidentally hit the fall alert button more than once......there is instant response. I have not had to place a real call for help but feel confident the response will be just as fast.

2 years ago

check_circle

Verified Customer

star star star star star

Shirley Steward Cumberland, MD

Their technical support in regards to follow up of notifying family and low battery has been great. Knowing I have that and can get the help that I need has provided me with great comfort.

2 years ago

check_circle

Verified Customer

star star star star star_border

Annie Bess Anderson Boerne, TX

Incomplete info at initial signing. Also was told I would be contacted if my daughter signaled for EMS which happened on Jan 25. However I received no such notification when she was transported by EMS to hospital following a stroke.

2 years ago

check_circle

Verified Customer

star star star star star

Lucille Todd Oxford, NE

when I fell 3 weeks ago Sunday the fall alert went off and notified medical team and they were at my house and was able to get me up and advised family that I should be checked out at hospital.

2 years ago

check_circle

Verified Customer

star star star star star

Roger Ritchie Cross, SC

Made everything simple!! One phone call everything was handled received monitor earlier than expected. Staff is very helpful and kind. Best part of the whole situation due to the dependability and efficiency.

2 years ago

check_circle

Verified Customer

star star star star star_border

Kathy Tompkins Gastonia, NC

The device was bought for my mother in law. I haven't been in contact with Technical Support yet but Customer Service has been helpful so far. She is having some difficulty keeping her fall pendant and on the go device charged.

2 years ago

check_circle

Verified Customer

star star star star star_border

Michael TORGUSON Medford, OR

The response time has some room for improvement. When my wife fell, it took over 2 minutes to connect to an operator. Overall they are totally on it, and I do not have a problem with recommending them to family and friends.

2 years ago

check_circle

Verified Customer

star star star star star

Frank V. Moore Onley, VA

While I fortunately haven't had an event requiring emergency response, the response when I conduct system tests assures me that, if I should, the response will be close to instantaneous!

2 years ago

check_circle

Verified Customer

star star star star star

Gale Grau Twinsburg, OH

My mother accidently pressed her necklace at 2:30am. I was out of town and my husband got the text and ignored it since he was still asleep. They called and he went to check on her. It was a good drill for us all.

2 years ago

check_circle

Verified Customer

star star star star star

Helen Ye San Francisco, CA

Customer service has been excellent. Product/ service works although there is no consistent testing of equipment that is done automatically to ensure all devices are working as needed.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Margo H Rudd Richmond, VA

I do not feel secure wearing the wristband or fall detector. The wristband gives no signal it's working. I am afraid I will accidentally hit the help button. The fall detector is the way according to signal activated and does not tell you if needs charging. I wish the lanyard was shorter. It accidently fell under my arm and sent an alert. a night I will accidently activate the help button. The fall detectorfraid that

2 years ago

Reply from MobileHelp

Hi Margo, We received your review and we are sorry to hear that you are not yet getting the peace of mind you were looking for with our system. Is seems like you still have not had a chance to speak with our Technical Support team about the equipment. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

check_circle

Verified Customer

star star star star star

Carole McCartney Reading, PA

It makes me feel safe. No experience actully to report, but I do know its working because my dogs have bumped it a few times and it registered a fall and notified me. It is easy to check, recharge, etc.

2 years ago

check_circle

Verified Customer

star star star star star

Donna GautierDonna Milledgeville, GA

I have only had it a couple of months and have not had to use it. However, while setting up I accidentally did activate and had an immediate response. The parts are easy to wear, not aggravating as I feared.

2 years ago

check_circle

Verified Customer

star star star star star

Ronald Schneider Lecompte, LA

I love the DUO system for reassurance at home and on the go away from home. I have tested all the devices and they work great. Customer Service and Tech Help have been VERY helpful!

2 years ago

check_circle

Verified Customer

star star star star star

Dolores Davis Sardis, OH

Because the ones I have talked to . There very caring and help you out so you learn how to use the bracelet or necklace and the fall button . I take my mobile fall with me if I'm outside or at town .

2 years ago

check_circle

Verified Customer

star star star star star

Roland Montrose, CO

Set up and customer service have been great so far. I cannot speak to the functionality of the system as we just set it up in the last 24 hours. But so far, we are happy with our MobileHelp experience.

2 years ago

check_circle

Verified Customer

star star star star star

Charlotte ROSE LAFEVE Fife Lake, MI

#5 I haven't had to to us it but I accidently hit the button and I was answered immediately. I feel if, and when I need to use it I will get the attention I need promptly. use it

3 years ago

check_circle

Verified Customer

star star star star star_border

Sharon Selph Conway, AR

They would get a 5 except for the fact that my mother's pendant with fall detection sends out false alarms when she happens to turn over in bed in a particular way. We don't know how to correct the problem. We've had at least 7 or 8 false alarms in the month since we've had the service. Their response time is quick and sure...just frustrating.

3 years ago

check_circle

Verified Customer

star star star star star

Kenneth Potts Rantoul, IL

Very impressed with the level of service while putting our system to work. We haven't had an emergency but we feel confident (from our testing of devices) that help will be at hand quickly if needed.

3 years ago