Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Hilton Hastings, MI

I love that I can carry the unit with me wherever I go, and they're always helpful. Whenever we would lose power, Mobile Help has a battery, and it gives my companion a great sense of comfort when he's away and I'm home alone wearing it.

8 years ago

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Verified Customer

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Joseph Love Washington, DC

I once fell and got sick and was lying on the floor and no one knew I was here. When I got well and got out of the hospital, I decided that the system would be something very helpful to me. I'm very satisfied with the product because they have responded to my emergency needs more than one time.

8 years ago

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Verified Customer

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Elanie Grieco Morriston, FL

I fell one time when no one was around. Afterwards, I thought that maybe I needed something when I do fall and there isn't anyone there to help me. So far, I haven't had to really use it, but if I hit it accidentally, the've been very polite and just check to make sure I was ok.

8 years ago

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Verified Customer

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Ruth Warner Palmyra, WI

They're very good about maintaining the devices like when the batteries run out and things. They're also very responsive about when the line goes on accidentally. They always hurry to get in touch with me to remedy the situation. Great service!

8 years ago

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Verified Customer

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Judith Hartman Fleetwood, PA

I live alone, and I needed Mobile Help because I don't have balance and fall a lot. With Mobile Help, I feel that I'll be taken care of if something happens at home or away from home. The people have been really great and very helpful!

8 years ago

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Verified Customer

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Francis Hupp Belpre, OH

I didn't think I needed Mobile Help, but my grandchildren kept telling me I needed it, so I bought it. I've never had to use it but I accidentally tripped the button a couple of times, and their response was immediate. I'm very satisfied overall.

8 years ago

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Verified Customer

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HD Bellflower, CA

I like to go on walks, so I needed something that I could take with me. I think I've only used it once when my doctor over-medicated me, so I pushed the button and they were there. They're always very very nice. I've never been disappointed.

8 years ago

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Verified Customer

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Betty Key Lubbock, TX

My mom is ninety years old and needed to have some way to communicate when she was out or if she needed help. Mobile Help gives me confidence that if she was to fall in the shower or house, she can push the button and get a response.

8 years ago

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Verified Customer

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Connie Woten Chicago, IL

I live alone, and I've been having trouble with my feet so I was afraid I would fall. Because of this, I decided to get Mobile Help. I haven't really had to use it, but I have pressed the button by mistake. They always answer right away, so that gives me a good feeling of security.

8 years ago

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Verified Customer

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Juliet Heun Louisville, KY

When I started traveling and driving, I called and asked for information and they were very knowledgeable and helped me set it up in my home, and I have been totally satisfied with them. I do test it periodically so I feel very comfortable and safe with that.

8 years ago

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Verified Customer

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CR Topeka, KS

My husband, who has passed, had Life Alert, but this one is so much better. I like this because I can take it wherever I go in the United States and Canada. I can fly with it, I can drive different places, and even if I see an accident I can report it to help somebody else. It's excellent!

8 years ago

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Verified Customer

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Alton/Sharon Obrecht Titusville, FL

I have a deaf daughter that lives with me, who would not be much help to report something that might happen to me so I figured I needed some help. I take my GPS with me every time I go out the door, and I just feel like someone's with me all the time. I am completely satisfied with it, and I feel very secure with it.

8 years ago

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Verified Customer

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Cheryl Wilson Inverness, FL

I decided on Mobile Help for my husband and my mother and eventually for myself after calling all different kinds of companies - Mobile Help turned out to be the best. It's great because I have a big yard I go out and work in, and I carry the device with me. If i'm in the car, I can take it with me as well. I've been very satisfied with it.

8 years ago

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Verified Customer

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RE Cumberland, MD

I live alone so my boys decided to get one for me to make sure I was taken care of when I was by myself. I take it with me when I go out, and it gives me the feeling that I can get help. It's really nice to have, and my boys think so too. When I first got it, I accidentally bumped it a few times and it went off and the people asked me if I needed anything. I told them no and they were very nice about it - they said they would rather me hit it when I don't need to than not hit it when I do. My sons and I have been very satisfied with everything.

8 years ago

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Verified Customer

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IW Palo Alto, CA

I found Mobile Help and decided I needed it because I live alone. I like it because I am not home bound, and I use it for traveling. If I lose the mobile equipment, they can find it for me whenever I put it in the house. Great service.

8 years ago

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Verified Customer

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Jan

i would like a more detail information about how to use the the unite as i have made a few mstake like how to silence it when i went to dr.office it just blinking green on and a off nurse figured out get it to stop. but i feel safer when walking the dog.

1 year ago

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Verified Customer

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Lois

They didn’t tell me to call before leaving the state.,so while I was in Florida there was an issue. They told me there was an alert at my home in NJ. My daughter called , told them I was in Florida with her. After it was straightened out things are back to normal.

1 year ago

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Verified Customer

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Judy Schoenbeck

I find the necklace with the Micro System bulky and heavy. The seat belt in my car has set off the unit twice. It has given a fall alert when I simply removed the necklace and placed it on the bed when I was changing clothes.

1 year ago

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Verified Customer

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Shelby

Both times my mother-in-law has fallen and did not press the help button MobileHelp detected it and called an ambulance and the family. I am marking I am a paying customer for my mother-in-law, but not for me.

1 year ago

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Verified Customer

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Judith

Not very techy, so not that difficult to set up; and although I initially accidentally triggered the "fall" button, was given the opportunity to retract before help call was initiated.

1 year ago

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Verified Customer

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maureen

I have not responded until now because I am still uncertain about the reliability of MobileHelp. I am actually on hold now while William is arranging for a replacement pendant to be sent to me. I have gotten indications in my apartment several times that there is no cellular service. Obviously, that makes the system unreliable some of the time. I will find out when the replacement arrives whether it is the service of the pendant. The questions below are impossible to answer until I ascertain the problem. Additionally - the instructions in this box are so light that I could barely read it. Seriously - the best the "Best Company" can do?

1 year ago

Reply from MobileHelp

Hi Maureen, We have received your review and we are sorry to hear that our cellular systems have been unable to connect for coverage at your address. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for in-home coverage. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.

Apr. 3rd, 2024

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Verified Customer

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Kathy Fogo

I bought this for my father. I like the ease of use and notifications for him and for me if the battery is low, false test, etc. Luckily haven't had to test the emergency feature for real. Wish the battery life was longer.

1 year ago

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Verified Customer

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Janet

The response time is great. The fall button is too sensitive. It even goes off when I go over a speed bump too fast. The automatic response sometimes talks over the second message and even over the operator so it becomes difficult to understand and respond. Yesterday it kept going even after the alert was cancelled.

1 year ago

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Verified Customer

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Marie K Allen

I love that I feel safe wherever I am. I also love that you all so quickly respond. I haven’t fallen and I hope I won’t, but it is good to know that you guys have my back!

1 year ago

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Verified Customer

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Bonnie Fargo, ND

Comfort of knowing I will be able to get help when I need it. Like the fall alert but wish it wasn't so sensitive that it goes off quite so often when it's just a slight bump.

1 year ago

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Verified Customer

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Christian Mueller Grand Junction, CO

So far I have liked everything with regards to prompt service and any additional communication with customer service. The system has not really been put to the full test from normal use, which is why I am withholding the 5th star.

1 year ago

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Verified Customer

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dale

I don't know if fall detection shortens battery life or not but ours does NOT last the 3 days they claim. 1 1/2 days is the longest we have gone without a low batt. warning. That said, so far, so good and hopefully never need.

1 year ago

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Verified Customer

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Barbara

Customer service is excellent as is the response time. The only thing i would like to see improved is the size of the wristband. It is way to big for me, and hard to keep right side up.

1 year ago

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Verified Customer

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Shirley

When I signed up the salesman was amazing. So kind, helpful, and very knowledgeable about the products. He helped me choose what was going to be best for my mom. Thanks so much.

1 year ago

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Verified Customer

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Mary Jo Giancola Cleveland, OH

The salesperson Patrick was wonderful. However when I called customer service to add the emergency contact numbers the customer service person was rude and not helpful. Overall I am happy with the service especially Patrick but the first experience with customer service was underwhelming

1 year ago

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Verified Customer

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Chris Dazed Fort Worth, TX

The device works great. Definitely have to charge once a day or it will run out of power. Dropped the device and it auto called. It is simple to cancel calls. It took longer to get to us than we were told but aside from that everything has worked as it should and the price is reasonable compared to similar services.

1 year ago

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Verified Customer

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Cathy Mentor, OH

I liked the customer service and how nice everyone was. However my mother quit using it. It went off once and she couldn't get it to stop so she decided she wasn't going to wear it!

1 year ago

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Verified Customer

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Janet Needham New Albany, IN

I really like the secure feeling it gives me. Notifications go to my folks on my list even when the charge fails . That being said it only holds a charge for 36 hours. It has lost its charge at the most inopportune times, usually when I'm not near my charger. I sent an email yesterday and the only response I've received is that you got my email.

1 year ago

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Verified Customer

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Sandy Palm Bay, FL

The size of the device is larger than I thought and a bit on the heavy side of more than what I thought I was purchasing. I would prefer one smaller and lighter that responds the same way as my current device does. Please contact me if this is an option to exchange my device for such a device. You can see the device very easiler under my shirts and of course it is recommended to wear to the length of middle of the chest, which for a women makes it protrude up and forward.

1 year ago

Reply from MobileHelp

Hi Sandy, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 28th, 2024

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Verified Customer

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Lee Manns Haddonfield, NJ

Quick response every time the locket buzzes. Talk to actual people about what has caused the alarm to activate and to reassure them I am okay. Instrument is very sensitive to sudden movements.

1 year ago

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Verified Customer

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Troy Benton Harbor, MI

im not sure how to evaluate a service i haven't used! Customer service has been impressive and the cost is fair, unlike their competitors. I hope I'll never find out how good this all works out in an emergency. I will say that I'm not a fan of all the add-ons that seem unnecessary. But again, in an emergency maybe they are necessary

1 year ago

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Verified Customer

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Paula

The first wearable had to go back because of an issue With a battery, and the second one battery is great but it's easy to jostle and setting it off saying fall detected. So it is a learning curve but I know my friend is very pleased with hers so I think I will be too.

1 year ago

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Verified Customer

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Carl Kennebunk, ME

I’ve had my mobile alert just over a month with fall detection. I haven’t had to use it so far. I really would prefer a wrist watch type as the pendant I have is cumbersome, which is why I gave it 4 instead of 5 stars. As far as signing up my sales person, was courteous and helpful.

1 year ago

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Verified Customer

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Debra Milwaukee, WI

I like the fact that the necklace device it appears to work, and that my husband doesn't mind wearing it; in fact, he's happy to have it. And it allows me (wife) to leave the house without feeling overly worried about him falling.

2 years ago

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Verified Customer

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Marilyn Ruth Gahan Greenville, SC

My husband fell a couple weeks ago and his mobile help didn’t detect the fall. I was out at the time, so when I returned , he pressed the button and the call went through and the response was quick. Soon after the call was made , he received a message the unit needed to be charged.

2 years ago

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Verified Customer

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Charity Hasting Eaton, OH

My mom has trouble hearing when the operator comes on and has difficulty with the operator understanding or hearing what she is saying. Squad has been called and canceled a couple of times due to the operator or my mom not communicating correctly. In positive note, very responsive

2 years ago

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Verified Customer

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Beth

So far so good. We got this for our 87 year old aunt who has issues with balance and has fallen. She’s very independent and this allows her to remain so. We love that the pendant knows if she’s fallen.

2 years ago

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Verified Customer

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Linda Kaiser

We received our order quickly. All information was covered thoroughly. Very simple to set up. Just hoping it is not needed now but know we will be alerted if there is any need.

2 years ago

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Verified Customer

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Carol Pleasant Plains, AR

Unit (Mobile) Iis very sensitive. I've had it go off when I hold my great-grad babies and my dogs. I worry so much about it going off when I don't even fall. BUT I know it will work if I truly need it.

2 years ago

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Verified Customer

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Mary Martinsville, VA

I really liked the simplicity of making the decision to go with this company. The sales person was great and very helpful. I also like the fall detection feature. We have had a little rough start with false fall detection but they are sending a complete new system. No problem at all.

2 years ago

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Verified Customer

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Cindy Wayland Castle Hayne, NC

My husband fell outside a restaurant. Fortunately, he was not hurt, but I was so impressed that his fall was detected and within 15 seconds a voice came on through his MobilHelp monitor asking if help was needed.

2 years ago

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Verified Customer

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Doris Feagley Shreveport, LA

I like the product was very helpful.I just don’t need it anymore because my husband passed away.I will recommend the product to everyone that is looking for something like this

2 years ago

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Verified Customer

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Roseann

We like having the peace of mind that someone is always available if my sister needs help. Fortunately, she has not needed to use it so far. Thank you for always being available.

2 years ago

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Verified Customer

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Bettye Glen Burnie, MD

It is great. I feel safe walking with it. If I accidently push the It is easy to cancel I am so glad I called Mobile help. It is well worth the cost. I am a customer at this time

2 years ago

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Verified Customer

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Doris Wildwood, FL

I had a pervious medical alert which was very expensive. And despite the cost , it wouldn't work outside my home nor worked as a fall detector. I have both with my alert which I really appreciate.

2 years ago