Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Aztec, NM

For some reason, my mobile device started ringing and said it was connecting. Then somebody came online to verify that I was fine. It took less than 2 minutes, but They're very pleasant to speak with. Personally, I'm just glad that there's finally an option that doesn't connect with the landline.

7 years ago

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Verified Customer

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Donna Gloucester Courthouse, VA

So far, I haven't had to use it, but it's just a comfort to know that I've got it there just in case of an emergency. Plus, I spoke to a very helpful gentleman, and just like he said, the system is simple to use. Financially speaking, it's not too bad either. I would recommend it to anybody. It's just a very comforting and satisfactory service.

7 years ago

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Verified Customer

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Judy Modesto, CA

When my mother was alive, we had to use it several times, and the service worked really well! When the battery was malfunctioning, they replaced it within a day or two. They've just been very helpful, and I couldn't feel any safer with it myself, now that I'm using it as well.

7 years ago

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Verified Customer

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Bonnie Bigfork, MT

We haven't used it yet, but I'm comfortable knowing that my mother will get help if she needs it. It's been a great experience talking to them because They've been very helpful, understanding, and they move very quickly as well.

7 years ago

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Verified Customer

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Gladys Decatur, TX

I've only had it for a short time, but so far, it's been very helpful. I hit my neck the other night, and they were online very quickly. They were all very helpful, and I was quite pleased with their customer service. I feel comfortable having Mobile Help.

7 years ago

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Verified Customer

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Anonymous Bay Shore, NY

We purchased the device for a loved one, and so far, it's worked just fine. However, the wristband sometimes comes unlatched. Besides that, They've done a good job. They're also very helpful, and They've responded immediately when the alarm has gone off by accident.

7 years ago

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Verified Customer

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Verdell Merritt Island, FL

It just makes me feel more comfortable and safe. The only thing I have problems with is the string, or the whatever you call it, around the neck. The device is sort of heavy, and my neck is very sore after a couple of days. After that I just go back to using the watch, and then back to the necklace; just back and forth.

7 years ago

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Verified Customer

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Bayla Sarasota, FL

I had to take my cats to the vet one time, and all of a sudden I felt dizzy and light headed, as if I was about to faint. I pushed the button and they responded right away and sent an ambulance. They were very polite and helpful, especially when it came to dealing with the devices. My only complaint is that the fall detector often goes off when I'm not anywhere near falling.

7 years ago

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Verified Customer

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J.S. Junction City, OR

Sometimes, when I don't hit the button, the alert system goes off, and I have to wait a while before an operator comes online. Their customer service is very nice and very courteous though. This service has given me confidence in myself.

7 years ago

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Verified Customer

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Dorothy Houston, TX

Before we leave the house, we make sure my mother is wearing her Pendant, and although she has not had to use it, we feel safe that she has it. The system was easy to set up, and signing up with Mobile Help wasn't hard either.

7 years ago

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Verified Customer

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William Norlina, NC

My husband has Parkinson's disease, and this device just makes me feel comfortable. He's protected now if he falls or has an emergency. It's been a great experience so far, and they have very good representatives as well. Overall, I feel very secure now.

7 years ago

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Verified Customer

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Dolores Brooklyn, NY

So far, it's been working very well. I liked the feature where I can go on the computer and locate my mom. It's effective because my mom had not been home for a few hours, and it turned out she stayed at the hair salon a little bit longer to chat with her friends. Besides, everybody I've spoken to has been very knowledgeable and helpful.

7 years ago

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Verified Customer

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Anonymous Wasilla, AK

They've been able to help me figure out what to do on my end with the device, so everybody I've talked to has been very knowledgeable. I think they should keep working with AT&T to make sure that we got enough power to get coverage.

7 years ago

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Verified Customer

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Lloyd Minneapolis, MN

Have not needed to use services yet. Always helpful on the phone if we have questions. Easy for my dad to use when he takes equipment in the car with him. He calls once month to see if his is working. Family is happy that he has emergency help if needed. Thank you, Carol (daughter)

7 years ago

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Verified Customer

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Gloria Orlando, FL

Never had to use for an actual emergency call but during test of equipment everything seems to line up with advertisement. Once my monitor device button was pressed accidentally the response and verification of identity was great. So I feel better there's not a long response time

7 years ago

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Verified Customer

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Linda Dunedin, FL

Always helpful if I call with a question. Wonderful staff with great knowledge of my Solo device and always ready with the answers I need. I am so sorry that I had not written down the last agent I spoke with in the last few months. He was very knowledgeable about my Solo System. Great people and great company! Thanks to all who work at Mobile Help

7 years ago

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Verified Customer

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Pam Los Angeles, CA

Gentleman who signed me up was very helpful with questions, concerns I had. A few reps who I called 2 set up my Mobile Alert weren't informed on certain problems I found, but resolved myself. Most customer service people nice a few not &!lke I said a couple needed 2 b more informed with helping set up Mobile Alert. When I push test responder monthly, so far person who talks to you through phone, who takes call very nice & polite.

7 years ago

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Verified Customer

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Olimpia

Set up procedures and assistance thus far have been very good. Fortunately we have not had to use the technology in any capacity since my mom has had good health. The real test for your product will occur unless we have an emergency. Hopefully the need to test your product will not be required. I hope all aspects of your product work efficiently if needed. So far so good!!!

7 years ago

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Verified Customer

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Patrick Saint Paul, MN

Because, even though Fr Sthokal ended up moving to a care facility and no longer needed the service, my brother-in-law is a customer and he and my sister are very pleased with it. I may be contacting you in the near future about becoming a customer myself.

7 years ago

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Verified Customer

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MICHELE Louisville, KY

The 1 time my mom accidentally hit her button while using the vacuum & did not hear the call center's call, emergency help arrived & used the lock box to enter. She absolutely did not mean to cause the emergency but Mobile Help's response was immediate. This assured me and my mom of Mobile Help if needed in an emergency.

7 years ago

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Verified Customer

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tom Miami, FL

Best, most complete system for the money. My mother always takes her mobile device with her and feels much better having it. She lives a much more full and complete life now that she has MobileHelp. They have the best customer service and everyone is based in the US. That give my mother great comfort.

7 years ago

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Verified Customer

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Bonnie Madison, IN

Customer service is all that I have used so far. Each person has been like talking to a friend. I suggest that you market your product as a safety device for college girls and youthful hikers as well as for the elderly. Get the stigma of "old" off and the advantage of "help" for all ages on. I think that you'll see your sales soar.

7 years ago

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Verified Customer

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Leslee Hall Wesley Chapel, FL

My sister lives alone, and we were worried about her falling, so we decided this would be a great option for her. So far, the service has been excellent, and the sales team was great. Besides, the instructions for setting up the system were easy to follow.

7 years ago

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Verified Customer

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Al Holmes Brookhaven, MS

I purchased the Duo System for a family member that's developing dementia, and so far, it's been very good. Dealing with their representatives was satisfactory, and the equipment itself is just fine. It's been a positive thing so far.

7 years ago

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Verified Customer

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Ruby Herrington Birmingham, AL

A few friends of mine went online and searched for a system for me. The agents were fantastic with my friend. They were very helpful, and walked him through the set up. The system did go off one night, but I didn't know it, and within minutes, the paramedics and my friends were here.

7 years ago

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Verified Customer

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Cathy Milne Portland, OR

After falling frequently, I decided MobileHelp would be a good option. The sales team was superb, and the equipment was better than satisfactory. When I had questions, everybody was always helpful. I really enjoy the freedom of knowing that I don't have to worry about falling outside of my house anymore, and that's wonderful!

7 years ago

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Verified Customer

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Billie Riebling St. Louis, MO

I don't know which exact system I purchased, but I like it. My daughter decided this for me because I had fallen a few times already; even my neighbor had to pick me up and bring me in the house once. Melissa, one of their representatives, was great! She helped me install the system, which was simple to do.

7 years ago

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Verified Customer

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Kenneth Raynor Emery, SD

We heard about MobileHelp from a friend, and decided to get it because of our age and my wife's medical conditions. So far we haven't had to use it, but it's really great. It's easy to use, and the sales people are okay, too.

7 years ago

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Verified Customer

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Sabrina Gamble Mobile, AL

I ordered one for my Mom; she's 75 years old and she began to have problems walking, and she had fallen twice. I've tried different products for her and for me too. MobileHelp provides a good service and their salespeople are very good, too. I love it, I love it. It really helps. It's been working very well as we've used it in our home.

7 years ago

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Verified Customer

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EK Youngstown, OH

The people I spoke with were very pleasant and helpful. Besides, it was easy to open the packages and set up everything. I purchased The Pendant and The Watch, so that I could get help with the press of a button. I just liked it very much.

7 years ago

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Verified Customer

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L.S. Lewisburg, WV

My mother kept falling down, and we decided MobileHelp would be the best option for her. The representatives were great, and it was pretty easy to setup the whole thing. Plus, my mother seems to be very happy with it. I think this is one of the best systems out there.

7 years ago

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Verified Customer

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Adrienne Irish Palm Bay, FL

We had a landline phone because of my son's special needs, but after getting a lot of nuisance calls, he was afraid of going near the phone. With Mobile Help, all he has to do is push the button on his watch, and help will arrive. I thought the GPS would be great, but you have to carry the bulky unit on your belt, and my son doesn't like that, so I'm going to cancel it. Besides that, the home thing is great, it's really convenient.

7 years ago

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Verified Customer

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J.R. Leslie, MI

The people I spoke with were helpful, and the service has been fine so far. I would say that the setup process was excellent, my mother set it up herself. We already had a false alarm, and although they couldn't get a hold of her, Mobile Help was able to let me know, so it worked just fine.

7 years ago

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Verified Customer

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C.H. Sacramento, CA

We've had the system for a little bit, and so far, it's been pretty good. I dealt with an outside vendor from Mobile Help, and I was very satisfied with the entire purchase process. He helped us with the set up process, and it was all quick and easy. That was very nice.

7 years ago

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Verified Customer

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Barbara Kirk Fort White, FL

It's excellent! Their representatives have always been very helpful, and are there when you need them. On top of that, the system is very easy to use. I would recommend Mobile Help to anyone considering a similar service. I'm 100% satisfied.

7 years ago

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Verified Customer

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Judi Poiroux Grand Bay, AL

We ordered Mobile Help for my father after he broke his hip, and so far, we've been very satisfied. The system was very easy to use and understand, plus, the representatives were just fine. Mobile Help has offered a very positive experience.

7 years ago

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Verified Customer

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Jewell Dupont Springfield, MO

Everybody has been real nice to me! I'm an 85-year-old person that lives alone, and so far, I've been very satisfied with it. They've answered every call, and I've fallen several times. I haven't had any problems with them at all.

7 years ago

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Verified Customer

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Sandra Wilks Anza, CA

Their representatives are great! About everything they've done has been excellent. They always help me! I've set off my alarm multiple times by accident, and they're always very nice. They never get mad at me, and have been very tolerant.

7 years ago

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Verified Customer

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Robert Steen St Paul, MN

The system we purchased works at home and away from home. It's a small unit I can put in my pocket, or in my car, and I'm very satisfied with it. They didn't even have to sell it to me; it was already sold to me when I called. Plus, it was easy to install.

7 years ago

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Verified Customer

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Martin Masar Montrose, PA

So far, so good. I haven't had to use it, but I bumped it once, and it went off. Plus, their sales team was excellent, and I have no problems with the service, because they're on the phone with me constantly. I do have to say that the wrist watch was too small for my wrist, so they sent me another one without a problem.

7 years ago

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Verified Customer

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James Santee Wilmington, NC

I don't know exactly which system I have, but it's the one that works at home, and away from home as well. Their sales team has been excellent, and the equipment is very good. I haven't had to use it, but it's definitely been a very positive experience.

7 years ago

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Verified Customer

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Joyce Donnely Cleveland, OH

My mother said she didn't feel safe when I was away on a trip, so I decided this would be a good option for her. We've had it for a short period, but it seems good so far. Also, it was easy to install. I do have to say that my mother is a little deaf, so I'm afraid she'll press the help button while it's in her bag, without her being able to hear it. Besides that, it's all been just fine.

7 years ago

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Verified Customer

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Herman Franklin New Orleans, LA

As of now, I'm extremely satisfied with Mobile Help. The representative, Josh I believe, was great, and very helpful! We've tested it, and the response is quick. We told the guy that came online that we were just testing the device, and he was very understanding. It's for my mother, and this puts her mind at ease.

7 years ago

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Verified Customer

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Karen Burkhart Overland Park, KS

I got the classic duo for someone else following an internet search. She'd had open-heart surgery, and was gonna be home by herself for recovery. We're extremely satisfied about every aspect of it- the people we spoke to, their service, and the device itself- all very easy.

7 years ago

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Verified Customer

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David Hieronymus Portland, OR

I've been mostly satisfied with the service and the sales team, since I learned about it on the internet, and using the equipment has been excellent. The only thing is that I've set it off accidentally. I have the fall detection and I've set it off twice because I was wearing it to bed. I guess I rolled over or something and that was enough to set the thing off, I didn't fall out of the bed or anything like that, but I have to be kinda careful with it; I don't want to move too quickly.

7 years ago

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Verified Customer

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Marilyn Curle Waverly, NY

I've been feeling awful after I had an open-heart surgery, so I decided to purchase the bracelet and the necklace, in case something happened. It was very easy to set up the system, and their representatives were very good. This just makes me feel very comfortable.

7 years ago

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Verified Customer

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Margaret Caraway Vidor, TX

We're extremely satisfied with the service so far. The person we bought it for has Parkinson's disease, and I think Mobile Help goes further than the previous company we had. The devices are easy to use, and they provide a tag that you put on your door to remind you to take the pendant with you. It's good for my him, because his memory is bad.

7 years ago

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Verified Customer

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Frances Adams Paducah, KY

Thank goodness, I haven't had to use it, but I like that I can go out for walk without a problem. I called them to request information first, and I thought it was something good to have, considering I started to stumble a lot. They've offered a very positive experience so far.

7 years ago

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Verified Customer

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Wilhelmina Martin Chicago, IL

I've got like 5 major illnesses and part of it includes falling frequently and blacking out, so my family thought this would be good for me. Their representatives have been excellent! I'm satisfied with the service; however, the fall button is very sensitive. It tends to go off on its own.

7 years ago

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Verified Customer

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Anonymous Plummer, ID

I haven't used the device outside my apartment building yet, but it's worked alright. The system has worked pretty good, and it wasn't hard to install. I tested my device already, and somebody came online right away. They said they would take care of everything, so they were very helpful.

7 years ago