Name: MobileHelp
Rating: 4.6

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Verified Customer

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Beverly Alessi Rome, NY

The big determining factor that made me choose it was the fact that it can travel with you. I've had it for a very short time, it has only been a week. Still, this one is more convenient than the one my mother used to have. The people that I talked to from MobileHelp were excellent and they answered my questions. They made it very easy to use it.

6 years ago

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Verified Customer

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Valerie Lewis Jamaica, NY

I looked it up after seeing the commercial and I saw that Mobile Help has the fall button; that's what my main concern was, because we were with Phillips and it didn't have that service. Someone is not always with the person it's for, so that was the main purpose for going with Mobile Help.

6 years ago

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Anonymous Bonita Springs, FL

My neighbors suggested it for me, so I got it. I haven't had to use it yet, but the button is comfortable I just wish it had a white rope instead of a black one for the piece that goes around your neck. Customer support helped us get everything set up. I think it's all very nice.

6 years ago

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Anonymous Baltimore, MD

I heard a lot of people talking about this service. Since I have a medical problem and live alone I thought it would be good for me. I haven't had to use it recently and I hope I don't have to again. I know that whenever I need them, the will be able to come to my aid.

6 years ago

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Verified Customer

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Martin Dittiger Mount Juliet, TN

I got it since they had more to offer than the other companies. Everything they've said has been good, their customer support is good quality. The device is also very effective. It is very sensitive so if you fall or drop the pendant, the alarm will go off. Hopefully I won't need it in the future, but I'm glad I have it.

6 years ago

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Verified Customer

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Nancy Garner Chippewa Falls, WI

I needed to have something since I live alone and have a lot of health problems. I take the mobile GPS with me when I go into my car, it's just very convenient. It can go with you when you're driving, going grocery shopping, etc. and you can use it to get help right away.

6 years ago

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Verified Customer

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Isis Martinez Houston, TX

My family is the one that has it and they say that it's very useful. All you have to do is push the button and the ambulance or whatever will know your location and come help you. They use it everyday except for when they sleep. I wish I had it since I fell the other day and I couldn't push myself up.

6 years ago

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Shelby Martin Roxboro, NC

I got it for my mother since it was on the top of the listings that I found online. Customer support is extremely effective and concerned about customer value and the feedback we give them. The button is very easy to use for my 67 year old mother. It's very intuitive and doesn't have too many buttons.

6 years ago

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Duane Bender Billings, MT

I saw their advertisement on TV and decided to give it a try. Customer support has answered all questions to my satisfaction. The button is very easy to operate. I haven't had to use it yet, and I hope I never have to, but it's reassuring to know that it's there if I need it. Even if I can't get to a phone, they can help me.

6 years ago

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Carole Fessler Sumner, WA

The service was recommended in AARP, so I looked into it and bought it for my mother. The salesperson was fantastic. They were incredibly informative and very patient with my 8 million questions. The button is easy to use too.

6 years ago

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Phyllis Nodland Spokane, WA

I ordered it for my mom since she doesn't live anywhere near me. Right now we haven't used it or installed it, we're about to do that. Still, when I researched it their service was in the top 5 services of this type. Price-wise it was in between those and, since the reviews were good, I picked it out. It just seemed like the best one. I've looked into the box and it all looks very modern.

6 years ago

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Kathy Brauckmuller Winchester, TN

I decided on it based on the thing that you can put on the doorknob. If you have that, they don't have to break in to get to you. It's easier for them too. I haven't had a chance to use it, but I hit it by accident and it wasn't even two seconds before they were on the line to see if I was ok. The thing is a little big though.

6 years ago

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Kenneth Shuford Country Club Hills, IL

I saw it advertised on AARP and decided to get it. I haven't used it yet, but it's a convenient option to have at home for fall protection. It's right at my bedside and I can also take the watch or necklace with me. When I tested it, the hospital called me right away to see if everything was alright.

6 years ago

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Ann Jackson Opp, AL

I have not had to use it yet. I wear it everyday and I have it on my purse too. Everyone that I've talked to has been very concerned about me. They are all very nice, thoughtful, and helpful. I feel like this was the right way to go for me.

6 years ago

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Anonymous Pasco, WA

My daughter was the one that chose this for me when I was at the hospital. On a typical day, I just put the wristwatch thing on and walk around with it. I haven't had to use it, but when my daughter tested it we got an instantaneous response. They were quick. The button is also easy to use.

6 years ago

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Verified Customer

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Tom Holden Russiaville, IN

I just got them because I am able to leave the house and still get their help. So far I haven't had to use it, but on a typical day I just take it with me. I'm not always in the house so it's useful. I'm happy with it. It all seems to be excellent and safe. Plus, it's good that I can pick it up with my insurance.

6 years ago

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Nancy Neal Lawrenceville, GA

I got it because I liked that I could take it with me anywhere in the U.S. I've had it for 2 months, so I've never had to use it. Still, I wear it everyday and I have no concerns. When I called them they walked me through the entire set up of the system and how to do it all. I didn't have to read anything, they did it all for me.

6 years ago

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Sarah King

I am nearly 87 and had a couple of falls, I switched to MobileHelp because it has back where ever I go, from shower to trip, They worked with me to set up what I needed for my safty,very efficient and most courteous, for an older Southern Lady that is half the battle. Thanks MobileHelp

6 years ago

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Betty Lichtman Pikesville, MD

Sometimes I'm alone so I figured I might need to have something like this when I'm out driving by myself. I just thought I might need it and it's better to be safe than sorry. I have the one that you can wear like a wristwatch and I wear it all the time. I like it because I don't have to worry about it. I can just push the button and somebody will be there to help me. It's a good thing to have, especially for a 50 year old person like me. Anything like this that helps me is worth the money.

6 years ago

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Arthur Lagrone Longview, TX

I got it for my grandfather because I liked the features that the product has. Customer service has always been quick, friendly, and always have good follow up. The device has always worked when we needed to use it. It has been a great experience so far.

6 years ago

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Mary Folden Ankeny, IA

My sister has had this for quite a few years, so when I went and got one I picked the same one. I haven't had to use it at all, though the other day I actually made the mistake of leaning too fast to pick up a throw rug and that set the alarm off. That has happened several times already actually, and every time I've gotten a call from them immediately. The only problem that has popped up is that they want me to put on a thing on the door knob, I think to let EMS come in, but I don't have a knob they can put it on...

6 years ago

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Ronald Trent Russell, KS

I got it since I'm getting old and I live all by myself, so it's the kind of thing I need to have around. Everything is working just fine. The customer service representative was really helpful and knowledgeable. They had a lot of experience. It's really worth the money.

6 years ago

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Elaine Treske Valley Stream, NY

I made a quick decision on it. This one and three other services were in the AARP magazine and I called them. The person that responded was very charming and told me that her mother actually used it to. It all just seemed like a good idea. I haven't had to use it, but the neck alarm goes off with the least amount of provocation. I'm a big person, somewhat overweight, and I like reading while lying on my stomach. The thing was really sensitive and it would go off on its own because it thought I was falling when I was just really lying down. When it goes off, you have to press and hold the button just to stop it and then I have to tell them that it was a mistake. I'm finally wearing the wrist one which doesn't seem to be as sensitive. Now I'm just a bit worried about going down to the cellar to wash. It doesn't seem like anyone would be able to hear me from there. If I can't hear them or they can't hear me and I set it off by accident they won't know that. I probably should have extra ones down there but I'm not sure if that'll solve the problem. I also don't really like wearing it in the bathtub, but I guess I have to. Other than that it did take me a little while to figure out how to take the other little piece with me when I go out of the house to do grocery shopping and other things. I mean, I had been laying on my bed for months because I had a had a problem with my knee, so I didn't really try to figure it out then, but I understand it now. I feel safer having some kind of connection to other people. I still have to come up with more people to put in the list of contacts to have, at the moment I just have my daughter, but it's ok for now. I don't like that customer support has limited service hours, so if you have any hassle when they're not available there are not many options, you just have to wait. I thought the thing was expensive, but I did pay for a whole year so that might be why.

6 years ago

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Mary Hager Eden, MD

I got it mainly because I liked that the device can be carried outside when you go out. I bought it for my mother because of that. The people that respond on the phone are very nice and polite. As far as I can see, it's the best one to have.

6 years ago

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Gene Milam Semmes, AL

I had been thinking about getting one for sometime and after seeing their ad I just decided to get it. I haven't had to use it yet, but the man that I dealt with was very supportive and informed me how the system works and everything. Their rates are competitive and I'm satisfied with the service.

6 years ago

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AmyKamerow

I have had mobile help for about 5. Months. They called me a few days ago stating g they were Sending me a new module for my neck. My battery was low and I had no idea. They are always on top of everything and they are wonderful company to work with. Thank you

6 years ago

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ClarissaJurgensen

As yet, I have not had to use any of the devices = in fact, I would like to return the wrist band as I don't have a use for that. Maybe I need to read over the instructions to see if that wrist band is something I really need. Otherwise I think the system is very good. Your company rated highest when I was looking for a system I could take outside and with me on any trips.

6 years ago

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BruceWeston

I haven’t needed to use it, so I don’t have much experience to report. I accidentally hit the call button once and when the operator came on, she was very nice when we explained what happened. You should give an option for no opinion on your stars ratings below. I gave a low response on company trustworthiness because I have no opinion at this time and I couldn’t submit the survey unless you got a star. Makes me skeptical about your trustworthiness after all.

6 years ago

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April Lord Wabash, IN

I needed to have something since I'm at a high risk of falling. I've never had to use it but my alarm went off a couple of times on its own. On those occasions they have called immediately to make sure that I'm ok. The system is easy to get to and I know if I fell I would be able to push the button and get help.

7 years ago

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Elaine Lain Cranberry, PA

I needed something that would work outside my home and the only other thing that we knew of locally did not have that feature. That's why I ended up going with MobileHelp. So far I haven't had to use it, but I haven't had any problems whatsoever. It's all really accessible if I ever need it. It gives me security and I'm satisfied.

7 years ago

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Carol Agneta Peabody, MA

I got it because I liked their equipment and customer service. They're always very responsive, professional, and knowledgeable. They have made things easier for me. The device is easy to use and very up to date with technology. I wear it every day.

7 years ago

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Eleanor Tague Rancho Santa Margarita, CA

After researching on the internet it seemed to be a good match between what my mom needed and a reasonable price. Customer service was helpful during the initial setup. In the couple of months we've had it we haven't really used it, but sometimes I just go an look up where she is. The GPS is very accurate.

7 years ago

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Regina Sandefer Cleveland, TX

After I had a panic attack and had to have someone come in and break into my house to help me, I decided to get it. I've had it for a couple of weeks so I haven't had to use it yet. Whenever I call them, they talk to me and answer everything I need.

7 years ago

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Debbie Whitney Pearcy, AR

I saw an advertisement on T.V. and decided to call them. I haven't had it for very long but we've called them 3 times to make sure that it all worked and to make sure we didn't have any issues. It seems like it's a very affordable and easy to use option to take care of my loved ones.

7 years ago

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Jeanette Carver Mineral Springs, AR

The device is for my mother. We went with them since they're American based and have good customer service. Whenever we've had to use it they've been very helpful. I don't have to wait to get help. The device is also easy to use.

7 years ago

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Morton And Lorretta Kuznetz Bellevue, WA

We got the device for my grandfather. It has been a very comforting and positive experience to deal with them. Customer service has been able to answer all my questions and they have dealt with any issues that came up. The device does what it needs to do in the right place. They've just been a great company.

7 years ago

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Mary Coleman Memphis, TN

Customer service made sure that I understood everything and gave me several numbers I could call if I had more questions or concerns. They were just extremely friendly and attentive. We haven't had to use it yet, but it's nice to know that it's there in case I need it. I think they're a great company and the service is great help.

7 years ago

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A.V. Chandler, AZ

I decided on MobileHelp since it has the GPS feature and I can take it anywhere I go. I mainly use the fall button, though I had a surgery fairly recently and I'm now recovering at home. Still, they respond immediately when the alarm goes off, though sometimes it seems like it goes off too easily. I do like the fact that you can take it into the shower.

7 years ago

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Marilyn Faulkner Grifton, NC

I've only had it for 2 weeks at most and I haven't tested the driver part of it to see if it actually knows where I am. I do think that I'm going to enjoy this. The only thing is that I'm not sure how much pressure the button needs so that the alarm goes off. Still, it's certainly a comfort to know that I have it.

7 years ago

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Joyce And Ronald Copin Modesto, CA

I haven't had to use it yet, but I'm the medallions and home hook up are gonna work. It seems to do more than the life alert I used to have, that one wouldn't even go outside the home. Customer service got me the information I needed really quickly and we discussed things over the phone. I appreciated that they went through everything with me. They were really nice and helped me make the decision. I'm pleased so far.

7 years ago

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Nancy King American Falls, ID

I saw their Ad and thought it was just what I needed, so I got it. So far I haven't had any need to use it yet, thank goodness. The service seems more reasonable than some of the other services I looked at. I'm sure it'll be fine and I feel more safe having it.

7 years ago

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Margaret Coon And John Futscher Riverside, CA

I didn't research it or anything, I just saw it on television and my mother had something like this before, so I got it. I haven't had to use it yet, but I just wear the pendant and carry the mobile unit when I walk down to feed or work with the horses. Whenever I've mistakenly pushed the button they have gotten to me right away.

7 years ago

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Helen Potter Schertz, TX

There was a time when I felt that I was having problems with my heart so I pressed the button. It turned out to be a false alarm that time. I've only really talked to them couple of times and I got good service and suggestions on what to do to improve my service and cover my necessities. The device is too sensitive though. Even if I just jiggle the button that detects falls it goes off. They should be sending me one that's not as sensitive. It is a little bit expensive, but I would recommended it for anybody that lives alone and needs it. It's pretty effective and good immediately.

7 years ago

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Charlene Moore Saint Johnsville, NY

I remember seeing it on T.V. But other than that I'm not sure how I ended up getting it. I haven't had to use it yet, but whenever I've talked to them they have been great. The device does give off false alarms so most of the time I don't wear it because of that.

7 years ago

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Margie Butler Cortland, OH

After I had a bad fall and saw this advertised I thought it was about time I got one of these. I haven't had to use it yet since I just got it, but if the alert goes off they answer right away and make sure that I'm ok. I feel very safe with it.

7 years ago

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James A Koplin Sr El Monte, CA

I bought it for my aunt since she could go any place outside her home with it. So far she has used it about 8 times already. Customer service is easy to deal with and when they call my aunt she can understand them well. I think that the wristband device is great since it doesn't turn in your hand or anything like the medallion does.

7 years ago

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Donald Hartlen North Port, FL

My decision to get it basically boiled down to the lady that sold it to me. I've had it for two months now and I've never had to use it. In fact, I hope I never have to. Still, I love customer service, every time I want or need something they are always there.

7 years ago

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Marjorie Meurn Ellenton, FL

What convinced me was the cost of the service and it's effectiveness. They answered all my questions and offered me more information when I was making my decision. I've only had it for a couple of weeks though, so I haven't had to use it yet.

7 years ago

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Mary Jane Streitmatter Wyoming, IL

Their products are in good standing as far as quality goes so I went and got it for my mother. They have been attending to the needs and questions that we have had. They also explain things very clearly and make sure that we understand everything that's going on. They've just been very thorough and have done a good job with following through with what they have promised. The device is also easy to use.

7 years ago

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Carolyn Brantley Orange Park, FL

I went with them since they were available in Florida and their features were good. I haven't had to use it yet, but I wear it every day. The people that I've talked to are older so they know what kind of situations we actually worry about and what is most important to me.

7 years ago