Name: MobileHelp
Rating: 4.6

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Verified Customer

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Edward Goshorn Wheeling, WV

I'm handicapped and I fall a lot, so I needed something like this. I actually tried a different service, but it didn't work out right, so I switched to MobileHelp. I used it last November when I fell. They helped me get to the hospital and I ended up being admitted. I did have to wait for a while for the fireman to come and help me. I've never had any problems with it though.

6 years ago

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Verified Customer

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Richard Everts Eugene, OR

I'm still not completely settled on the company to be honest. With the first company that we tried he had a limited range of mobility, he couldn't go too far. That was definitely a drawback, so we switched to MobileHelp since they had the unit that you can use no matter where you are. It's almost like a cellphone, but it connects directly to health services. There was a time when the phone part wasn't working so I called them and we got support immediately. They told me what I needed to do and the situation was corrected easily. I do wish they had a similar system to what Verizon used tot have. They had this service that had a smaller device that just hung around your neck. It could go everywhere and act just like a cellphone: you could talk through it and speak with an operator. I'm not sure this one works like that, there's no back and forth I think.

6 years ago

Reply from MobileHelp

Dear Richard,

Thank you for your review. There is 2-way communication with dispatch through your mobile device and your base station. The mobile device is the handheld device that sits in the charging cradle that you take with you when you leave you home. There are no speakers in the help buttons that go around your neck on on your wrist. We would be happy to go over the equipment with you to make sure you understand how everything works together. Please call Technical Support at 877-827-6207, Option 1 at your earliest convenience. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp Customer Service

Feb. 9th, 2018

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Verified Customer

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Louis Sharkansky Laguna Woods, CA

I read some information about the services with the best value and they came up. Usually, I wear the necklace when I'm at home and I ended up canceling the outdoor device since I don't need it, I have my own cellphone. The device seems to be very reliable and high tech though. Customer support seems to be very thorough and helpful. I've called a couple of times because of false alarms.

6 years ago

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Verified Customer

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Robert Warrick

The price was the one thing that convinced me. I carry it everywhere I go. It all seems to work well, though I haven't had to use it yet. Still, I feel it's dependable and that it's there for me if I need it, that's the important part.

6 years ago

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Verified Customer

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Karen Nelson Minneapolis, MN

I think it's a great program, but I was never able to get on it since I'm on social security for dissability, I just couldn't afford it. They sent me the box and everything, but I had to go and return it. They were very nice and kind to me though and I really liked that it had the GPS.

6 years ago

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Verified Customer

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Benjamin Williams Las Vegas, NV

I got it since I live alone and fall down a lot. I have no concerns about the button, I'm very comfortable with it. If something happens, I can just push the button and someone will be there right away. I can go anywhere I want to go since it works all over the United States.

6 years ago

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Verified Customer

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David Gillett Mountain View, CA

I saw the TV ads and was attracted by the options that they gave you. They cover you even when you were away from home. I don't go out as much anymore, but it was important to me to try and maintain that mobility as much as I could. I was really impressed with the key lock they put on my door knob. At first I couldn't find all the components that the manual said I should have, so I called tech support to figure that out. They were able to check with me and they assured me that I had all of those things and that it was all working correctly. They took me to the procedure to check on everything too. I was favorably impressed by that. Right now I'm a little concerned about the distance between me and the main base unit. If something happens, I don't know if I'll be close enough to the base station for the push or the fall to register. I also don't know if I'd be close enough to it to be heard. Aside from that I was disappointed to find out that it doesn't work in Canada since I'm currently working towards moving there.

6 years ago

Reply from MobileHelp

Dear David Gillett,

Thank you for your review. You must be within 600 feet of the base station to send a signal from your help button. That is about the length of 2 football fields. If dispatch is not able to make contact with you over the base station or when they call your phone number, after you have pressed your button for help, they will dispatch EMS. If you have additional questions, feel free to reply to this message or contact Technical Support at 877-827-6207, Option 1.

Thank you for being a valued part of the MobileHelp family!

Sincerely, MobileHelp Customer Service

Feb. 9th, 2018

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Verified Customer

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John Bacon Oceanside, NY

Since the price and the equipment were better, I decided to go wit Mobile Help. We haven't had an emergency where we needed to press the button though. My husband wears the pendant and since he hasn't complained about it I assume it's ok. They're very good.

6 years ago

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Verified Customer

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Clara Headings London, OH

My daughter read about it and we decided that it would work well for us. Especially since the button can automatically detect falls. It's there for us if we need it. All I have to do is press the button or, if I fall, it'll automatically know. I feel safe now that I got it.

6 years ago

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Verified Customer

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Janine Mcbride Dublin, CA

I found a couple of services and they seemed to be the ones that would work best for my needs. Several months ago I fell and had to use it. They answered promptly that time. They've also answered my questions whenever I had any.

6 years ago

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Verified Customer

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Thomas Hoqguist Anoka, MN

I live alone and since I'm 61 years old and not getting any younger I thought it would be good to get it. So far I've just tested it, I have yet to call for help. I've set off the necklace and bracelet accidentally a couple of times too. Every time they've answered in a reasonable amount of time. It gives me security. For $30 a month, which would be the price of a good dinner, it's worth it. In fact, I think they're worth more than $1 a day.

6 years ago

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Verified Customer

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Rita Iceman Massillon, OH

They seemed like the best fit for what we needed, so I bought it for my mother. Customer support has been very attentive to her. As far as I know, she uses it everyday and has no concerns about it. Though she has mentioned that the fall detection button is very sensitive.

6 years ago

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Verified Customer

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Diane Taylor Ephraim, UT

I liked their price and what they offered, so I decided to go with it. So far customer support has answered my questions really well and they've taken care of any problem that comes up. There hasn't been an emergency where I needed it, I just wear it. The device is just very convenient and small.

6 years ago

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Jeanelle Arceneaux Gueydan, LA

I had read a pamphlet about them and since they seemed to have what I needed I decided to give it a try. I actually had to call them because the button has gone off for no reason. Sometimes it goes off if I sit down and sometimes even if I'm just sitting still. Technical support helped me out and gave me some options and things to try for a week so we could figure out just what the problem was. If things don't work out, they will just send me a new pendant. They're still helping me figure that out, but they've been doing a good job.

6 years ago

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Verified Customer

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Maria Mccormack Glen Cove, NY

My sister was the one who convinced my mother to get it. They're a good company. I saw a commercial for them and I had read about it before making the choice. A couple of my friend's parents have it too, so that convinced me in the end. She hasn't had to use it before, but she wears it around her neck. Everything is good so far.

6 years ago

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Verified Customer

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Constance Olson Winter Haven, FL

I looked at three different services and decided that this one was the best one. Though, this one is a little bit more expensive than the rest. Still, I got it and wear the bracelet everyday. I have not had to use it yet, but the few times that I've checked the button they have been responsive and pretty quick.

6 years ago

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Verified Customer

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Cora Crigler St Louis, MO

I heard about it on TV and since it sounded good I decided to get it. I've only actually used it once. I fell on my kitchen and the little device went off. They called me and asked me if I needed an ambulance or something and I asked them to call my husband instead. They got a hold of him right away and he came and got me up. It's dependable.

6 years ago

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Verified Customer

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MerryZavala

Very helpful sales staff and courteous customer support very willing to work with you to get the product you need at reasonable prices. I appreciated the fact that I could cancel at any time with no hassle. They prorate your bill for your refund.

6 years ago

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Verified Customer

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Frances Brown Philadelphia, PA

I got it because I can travel with it. The button is comfortable and I use it every day. I haven't really needed to call or contact customer support yet. I was actually kind of upset since I they never called or followed up with me after I received the merchandise. Still, it's always available and very accessible.

6 years ago

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Verified Customer

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Barbara Herter Gibbon, NE

My children chose this one for me. I haven't had to use it yet, but I've accidentally prompted the alarm. Whenever that happens they have been alerted immediately and called to check on me. From that I know that if I really did fall or have a problem, it will work. They've always been right on the ball with that.

6 years ago

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Janice Schweitzer Delray Beach, FL

I got it since I could use it at home or when I go to upstate New York in the summertime. To do that I just need to take the unit with me and I'll be connected alright. Customer support has been very attentive whenever I call them with a question.

6 years ago

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Verified Customer

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Jan Rankin Golden Valley, AZ

I got it since I could take it with me wherever I went. I haven't had to use it yet, thank god, but I have it with me all the time. I've set it off without even noticing, but they couldn't have been nicer about it. I really appreciated it. It has been good so far, I'm very thankful for it.

6 years ago

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BernardStorck

Found out about Mobile Help from someone who is using the company. He was very happy with their response in time of distress. I have had Mobile Help for only 2 months and have not needed to use it. The sales person was very informative. I thought the price satisfactory. I opted for a year and have both the at home and away monitors. It arrived quickly and nicely packed. I guess the true test is if and when I need their help. Also opted for the extra warranty.

6 years ago

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Verified Customer

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June Lamey Titusville, FL

I had a friend who was involved with them and recommended the service. They have been good so far. They've answered my questions and everything has worked out the way they said it would work out. I haven't had to use it yet, but I'm ready if I ever do. That was the purpose of getting it after all. I'm pleased with it.

6 years ago

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Lorraine Prokopec Pittsburgh, PA

I was getting rid of the other one I had since my button just wasn't working at all. I was trying to file a claim with the attorney general's office against them and MobileHelp just happened to call me when I was fed up. I liked their products and they even offered me a lock box which I thought was a great asset. That way, the paramedicts don't need to break down my door just to get to me. Because of all of that, I decided to take the offer. I've accidentally set it off at night when I'm getting ready for bed. Sometimes I lie down on the wrong side of it and push it, so they call me. It seems to work, though the only thing I don't like about it is that it seems to take an awfully long time for somebody to get on the line with me. It's probably no more than a minute, but through it all the machine keeps saying 'There's a medical alert' or 'They're going to help you' and it just seems to take forever. If I was in serious trouble I wouldn't want to wait that long for them, they need to speed it up in some way. They were very nice and I apologized for the false alarm. Maybe they could've taken care of a real emergency then, but they were very nice when we talked. It's awfully expensive though...I really can't afford that much money. I've seen some other ones that might be a better deal than this one.

6 years ago

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Verified Customer

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Thelma Astor Delray Beach, FL

I needed a company that would cover me when I wasn't at home, and they did just that. Lately I haven't been feeling well though, so I haven't really been able to go out with it. One time I did fall and they came out quickly. They were very good about helping me.

6 years ago

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William Jeffers Trenton, SC

We checked some of the companies and we felt that MobileHelp was the best for us. My wife is the one that wears it all the time around the house and when we go out too. The equipment is convenient, we got the mobile one to take out, one unit for the house, and the little base unit that stays in the house. We haven't run into any problems or anything. Though, almost a month ago, my wife did fall but the thing didn't go off.

6 years ago

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Andrew Geria Fort Lauderdale, FL

I went with them mainly because they were the primary manufacturers of most of the other mobile alert devices. Besides, they had a competitive pricing program, a flexible payment schedule, and they were very willing to accommodate my situation. Because of that I felt they were the best equipped and reputable provider on the market. I also liked that their support representatives are all located in the US, that way I can avoid the oversees help desk type of people. I haven't had the opportunity to use it, but I keep the mobile monitor next to my bed and keep the base monitor in the living room. I kinda hope I don't have to use it but it's reassuring to have, particularly when I'm alone at home.

6 years ago

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Patrick Watson Emmett, ID

I'm 80 years old and I'm having problems on my back and legs, mostly because of nerve damage, so I'm not very steady on my feet. I thought, you know, I needed something to call for help if I stumble and fall. They have been there for me in case that happens. Generally, I put the button in my pocket or around my neck. I've never had to use it, but I'm still glad I have it, it gives me a sense of security.

6 years ago

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Verified Customer

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Sue Thompson Tomball, TX

I switched to them because the one I used before was just horrible. I've only had to speak with them a couple of times and so far they've all been pleasurable experiences. The button is comfortable and easy to use. It's also very affordable.

6 years ago

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G.M.

I saw different ads on TV and after my uncle picked it up, I decided to sign up with them too. I usually just wear my bracelet. It's easy to use and I like that. Anytime I've called them everybody has been very helpful. I appreciate that.

6 years ago

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Alvin Ferebee Elizabeth City, NC

They have been helpful to me. Their response is really, really great. When I called them they were here in less than 3 minutes. I know they are always there for me. The button does everything they say it will do, though I don't like that I can't sleep with it.

6 years ago

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Hildegard Smith Carlsbad, CA

I got it since they offered help for when I'm outside my home. Fortunately, I have not had to use it, but I take it with me whenever I leave my home. I haven't run into any situation where I needed to call customer assistance.

6 years ago

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Shirley Fisher Chardon, OH

They were the first ones I called and answered all of my questions the right way. Because of that, I bought it for my mother. She has it on her all the time and it's comfortable. Besides, it looks good and it's easy to operate. Customer support has been helpful.

6 years ago

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June Mccolloch Sacramento, CA

The service was recommended by our carrier company, so we got it. The button is very comfortable and easy to use. We haven't had to use it yet, but so far they've been good. They've answered all my questions and have been there for us.

6 years ago

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Eugene Allen Elkhart, IN

We found them through a recommendation. I haven't had to use it, but I keep either the bracelet or the necklace on at all times when I'm home. I don't quite like the band on the bracelet though...As for customer support, they have been very responsive to any problem I've ever had.

6 years ago

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Michael Haycock Sandy, UT

I saw their commercials and stuff so I just decided to try them out. On an occasion I was downstairs and fell. I couldn't get up by myself and there was no one around to help me. So, I decided to push the button and they answered my call. They called the people on my list and the paramedics as well. They understood the situation well. I like them, the service is of good value to me.

6 years ago

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Alicia Nevarez Visalia, CA

I needed something for my wife, so I got Mobile Help. They respond right away and the thing is comfortable to use. Besides, it's pretty cheap, the unit and bracelet come together for a reasonable price. It gives both of us protection.

6 years ago

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Verified Customer

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Tony Hernandez Albuquerque, NM

I liked that they had GPS you know. That's why I got it. I've never had to use it but I just carry it with me through out town. It's a handy thing to carry and it looks like it does what it's supposed to. They've been good to me.

6 years ago

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Verified Customer

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Evelyn Gillespie Hayward, CA

After seeing an Ad on TV for them I decided to go with it and get it for my mother in law. She wears it all the time in case there's an emergency. It's a very convenient thing to have. Besides, everyone has been very responsive. We don't have to wait at all to get an answer and they always answer our questions. Everything goes smoothly.

6 years ago

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Brenda Blake Boca Raton, FL

My friends were the ones that recommended it. I haven't had to use it yet but I wear it all the time. I've had a couple of questions and customer support has answered them immediately. The button itself seems very durable and it's very comfortable. I also like that they have the option of a necklace or bracelet. I'm very satisfied with it.

6 years ago

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Verified Customer

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Carolyn Macleod

It's great because they have something I can take with me when I go outside. That is the most important part for me. I usually take that with me when I go to a doctors appointment or if I leave my home. I'm extremely pleased with it. I needed to have it since I'm diabetic and I've been very pleased, very relieved.

6 years ago

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Beverly Arnold Lancaster, PA

From ratings and reading about them it showed that they offered more than what others did. I got it at the end of December, so I haven't even had it for a full month. Usually I just wear it around the house. The button is easy to use, though our cat has knocked over the smaller one. The other one is big enough so that it's not a problem though.

6 years ago

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Ada Melendez Enterprise, AL

I saw a commercial for MobileHelp and decided to call them to ask questions. I wear the thing that is kind of a watch on a daily basis. There's just one thing that I can't deal with and that is the lock. I've tried to open it but I can't. Other than that, I think that everything is excellent.

6 years ago

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Lisa Freedle Lexington, NC

Thank goodness I haven't had to use it, but now I'm doing more than I was before because I'm not afraid of falling or being stuck here. If that happens, someone will know that I've fallen. The button seems durable. It gives me peace of mind and I'm just happy with it.

6 years ago

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Verified Customer

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Robert Otte Canton, MO

Their personnel was the one that convinced me of getting it for my father. He is 84 years old and he keeps it on constantly since he lives by himself. The technology behind it all is really good. I'm very satisfied with it so far, they have been great.

6 years ago

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Joseph Judd Gainesville, VA

Some of my friends had told me about it, and since I saw their ads on TV I thought it'd be good to get. I keep the button with me at all times. I've had 2 occasions when the thing thought I had fallen when that was not the case. One of them happened while I was in bed and they called to ask me if I was alright. Though last week I actually fell down twice while walking down the street and I got no notification. I was told that that was because I had the wrong device, the one that doesn't detect falls. I guess I wasn't properly informed about which piece I should carry with me. I was a bit discouraged by that but I definitely intend to keep it since I'm an old, single man and I fall often. When I do call them with questions they give me the answers.

6 years ago

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Sharron Hauschild Oakley, KS

My sister had one, she is a little bit older than I am. Since I started having back problems I thought I was going to fall more often so I decided to get this service. I don't have any concerns about the buttons and wear the bracelet all the time. I feel very lucky to have it and I'm very happy with it. It makes me feel safer.

6 years ago

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Julius Cinque Boyds, MD

We were in need of this type of service and since MobileHelp had a good reputation and a reliable equipment, we went with them. We haven't put it to use, it hasn't really gotten to us yet, but the company has been very attentive so far. I'm looking forward to having a good relationship with them.

6 years ago

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Marilyn Bell Beverly Hills, FL

Mobile Help was my choice because it was cheaper. I can use it anytime because I pay by the year because it was cheaper that way. When I talked to someone to get my Mobile Help he explained everything to me and what my device was and all that. He got me a charger for my car. I take it with me when I go out. I really enjoyed my Mobile Help.

6 years ago