Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ron Batista Hawley, PA

I believe the services and the good price compared to other companies were the most important points. Actually I bought this for my sister who is using it. She said it was pretty good. We had a few issues and they resolved it very quickly. They were very fast and efficient, I have to say. So far they're very good.

6 years ago

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Verified Customer

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Martin Fenelon

After comparing a number of companies, it seemed to have the best combination of features and price. It seems to work pretty well; we had a couple of false alerts, and they were easily handled without any additional issues or complications.

6 years ago

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Verified Customer

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Charles Speelman Levittown, NY

It had the option of being away from your home, and it apparently is working well. I had one test done and I am going to have another monthly test done in a few days. The company answered my inquiries. Hopefully I'll never have to use it, and I stay in good health.

6 years ago

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Verified Customer

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Jackie Eckert Dallas, OR

Mobile Help was a little cheaper, and also offers a wrist thing and a thing that I can put on my neck, along with the one that stays beside the bed. I had to use it to get started and everything, and I could hear the other person on the other end really well. When I've had a different one, it didn't seem to work as well.

6 years ago

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Verified Customer

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Diane E Phillips Madison Heights, VA

I saw it advertised on TV and I got one. They were great on customer service, they answered my call when I needed it. If people can they should get a lock box for the key. The whole system is worth it. I have already recommended it to a couple of different people at the doctor's office..

6 years ago

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Verified Customer

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Maxine Morris Jefferson City, MO

My sons got Mobile Help for me. I once slipped out of the chair onto the floor and couldn't get up, so I used the device. They were right here, came right in and got me right up, so it was an excellent help, and they were alert, and very nice, and here very quickly. I'm just glad I have it.

6 years ago

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Verified Customer

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Clara W Varnadore Jacksonville, NC

We found out about it when we watched the commercial on TV. We've had nothing but good conversation and good help from them. I think they're one of the best. We did check out others and we always come back to this one. They've been very helpful to me.

6 years ago

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Verified Customer

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Elizabeth Baird

I needed something that I could use when I go for a walk on my own or go shopping. I take it with me whenever I go out to do those things. I've always been satisfied with it. Whenever I had a question they're always right there, and I got the answers. I've been recommending it, because it's convenient. It's the best way to go.

6 years ago

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Verified Customer

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J. B. J.

I think it offered more than the other ones I looked at. I'm not the one that uses it; my husband does, and I want him to have it if he should be alone for a little bit. Even if we accidentally hit the button, somebody answered right away, and that was very reassuring.

6 years ago

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Anonymous Saint Cloud, MN

I had two other companies and I was not satisfied with them. I called Mobile Help after I saw it on magazine or somewhere, and I thought I'd try it. I am perfectly satisfied with it. I got everything that I wanted and needed. I use it everyday, and I take the part that you go in the car with. I've never really had contact with the company since the initial time I was talking with the person that I was doing business with, but they were very informative; they could answer all my questions. I guess everything has been good so far.

6 years ago

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Verified Customer

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Joan Ruggiano Rehoboth Beach, DE

I am a person on the move all the time, and so I just picked it because I wanted the mobile capability. I think it's great service they give. I think it's great that it doesn't cost that much for a year, so I'm happy with it. I know it's there, and it's on my arm when I need it. I think it's great, and I don't go without it anymore.

6 years ago

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Carl Porras Farmington, NM

I use my MobileHelp mainly during the day, and at times in the evening. I've heard nothing but good news about their customer support, and I have not had problems with their equipment. I tried others in the past, and they haven't come out really great at all.

6 years ago

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Verified Customer

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Ramon Aldecoa The Bronx, NY

I have epilepsy, and it looked really safe for me to have something I could depend on if I got sick. I live with my fiance, but I have to have something in case I'm alone. The service called me to see how I'm doing. If I need it, they'll be available right away, and I will have somebody to help me.

6 years ago

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Verified Customer

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Kim L Massena Erie, PA

It's the best system I've had, because of the mobile unit I can carry around with me. I haven't had any times where I would need to use it, but I have no concerns about its functionality. It's light and portable and ready to use at any time.

6 years ago

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Verified Customer

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Elizabeth Leisdon Prior Lake, MN

My children told me this would be my best option. I use it everyday. it works, I haven't had any problems with it, and it's been fine. I was out walking the dog and they called me. I was okay and I said I was fine, but the point is that they checked on me. I would recommend it to anybody that's in my position.

6 years ago

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David Johnson Roanoke, VA

I compared several differnt services and went with this one. When I'm at home, I wear the pendant that has the fall detection in it, and when I go out, I wear the wristwatch-type band with the mobile device that goes with it. It works pretty well. It has done a couple of false fall detections, but I'd rather have a false alarm than to not have a real one. I've had several false alarms on the fall detection, and they came on and were apologetic that it happened, but it's unavoidable; I understood that when I got it.

6 years ago

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Verified Customer

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Joyce

They are really there at all times. I was amazed when I accidentally pushed the wrong button and someone immediately was talking to me and they were polite about the fact that it was an accident so I do know that they are there at all times to help if I really need the help

6 years ago

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Verified Customer

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Googlz

I had to use them while at a Church function and my blood sugar went very low and would not come up. They made contact with the people I need to help me and my personal contact people! My daughter and friends were most impressed!

6 years ago

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Verified Customer

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K. B. Vader, WA

I wanted one that would automatically go off if I fell. I haven't had to use it, but it's gone off as a false alarm three times by itself, without me pushing it and without falling. I was very pleased with the people that I talked with on that occasion, but I wasn't sure, with the information I've got, how to turn the thing off. It kept going on and on and on. That's the only problem I've had. I will be out working in the yard and things and that's one of the reasons I wanted that; for safety when I'm out there. It's a little more expensive than I thought, but I would probably recommend it.

6 years ago

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Verified Customer

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Anonymous Conway, AR

I saw it advertised on TV, and now I have it in case I need it. I'm satisfied as far as the equipment is concerned. If I fall, I have something here that I can count on to get help. Everyone affiliated with the company has been real nice and answered my questions when I have called.

6 years ago

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Verified Customer

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Teddy Easterling Dublin, GA

I was falling, and a friend of mine who got MobileHelp after he had a couple of incidents said he really liked it, and he told me it was the best thing he ever did. I just got it, and I use it every day. I carry it with me everywhere I go, and I love it, because wherever I am, they can program and locate me. I really enjoy having it.

6 years ago

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Anonymous Green Valley, AZ

The advertising helped me decide to get it, but I'm thinking about dropping off. It's just too expensive for me. It gives me security, yes, it makes me comfortable in my home, yes, but I don't use it outside my home. I'm just in my home all day long. If something should happen, they have the system here where they can pick up my voice and send medical help. The advantage also with the one you wear around your neck is that it has a button on you can push if you fall on the shower, and that was one of the main reasons I signed up for it.

6 years ago

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Verified Customer

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Clarence Parr

The hospital recommended that I have it. I haven't had to use it since I've got out the hospital but it's nice to know it's there. It's only been used once and that was by mistake but they were right there on the phone. The alert got pushed by accident one night when my partner in business was looking at it, and they were right on the ball.

6 years ago

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Anonymous Streamwood, IL

Because of their GPS tracking system, you can go any place in the United States and they can find you if something happens. I haven't had any problems with the system. I guess the cost is about normal, though I didn't really compare it to other systems.

6 years ago

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Verified Customer

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Nancy Whitman Dillsburg, PA

I got MobileHelp because it covers more than just my apartment. The time that I had to use it, I wasn't feeling well at all. I didn't have any energy and I knew I needed medical help, so I pushed the button. They gave a good response. They were good in getting the results and the medical help that I needed.

6 years ago

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Lloyd L Champion Lubbock, TX

My daughter went online and checked to find the best companies. We put the GPS mobile device in the vehicle when we leave together, and when I leave for a few minutes he puts the necklace on just in case he fell, so it just gives us a feeling of security. Since getting it all set up it's been great.

6 years ago

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Franklin Coleman Paragould, AR

I wear the equipment around my neck and on my belt. It does what it's supposed to, and that's why I wanted it. It's very comfortable, I don't have any problems with it. I take it wherever I go. Every time I've contacted them, they've been very nice to me.

6 years ago

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Anonymous Mulberry, FL

I saw it advertised on TV and I thought, that seems to be what I need if I'm here alone and I fall or something like that. They were nice to me when I talked to them. I know I've got something out to fall back on if I need it.

6 years ago

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Verified Customer

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J. M.

It seems quite wonderful, I'm happy to have it for my safety. Fortunately, I haven't had an emergency to test it, but everyone has been extremely pleasant and helpful. I feel as though there's always someone there at the other end of the line when I call, whether I need help, or even if I just need help with the device.

6 years ago

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Verified Customer

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Gale Guthrie

I went through different surveys and they called me, so I set it up. It's the best service I've ever had. It's very sensitive, so it's been going off with false alarms, but they get ahold of me right on time, and if I happen to fall they will pick it up.

6 years ago

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Joseph Brown

I don't have a home phone and I like the idea of having something that I carry with me when I leave the home. It's easy to carry with me, and the range is perfect. Other than accidentally setting it off I haven't had to use it yet, but everybody that I talked to is doing a great job.

6 years ago

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Robert Hodgson

The setup was really easy, and my dad's not having any difficulty with it; it seems to be working fine. They sent us the right literature, and the gentlemen was very nice on the phone. He followed up, and everything he said he would do, he did.

6 years ago

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Verified Customer

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Mary And Charles Blake

I like the price, and the people that I dealt with in deciding on this product. It is compact, mobile, and testing it works like a charm. I have luckily not had to use it at this point, but I take great comfort in knowing that it's there if I do need it. They are very responsive, helpful, and professional.

6 years ago

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William Spence

The equipment looks good, but I haven't needed to use it. We're both retired, and we're home most of the time. I think I got what I paid for, though, so I've already recommended it to more than one friend. I don't have to deal with customer service very much, but they are courteous and they answer my questions directly.

6 years ago

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Anonymous

I liked this alert system because it doesn't have to have a landline for the telephone. The connections are good, and everybody so far has been real quick getting in contact with my family. I just like it. I've used it several times lately'I can't seem to stay stay on my seat'and they get here within a half an hour, which is good.

6 years ago

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Kenneth And Charlotte Oaks Groesbeck, TX

I haven't had an episode when I've needed it. I just like it, and what it's able to do for me, mainly in case I fall. I'm not really sure about the value yet, though. I first saw it through advertising on TV, but I've noticed that there are other ads there where I could get basically the same set up for about half the money.

6 years ago

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Anonymous Los Angeles, CA

I have some friends that have Mobile Help, and they say it was nice, so I thought I would like to have it. I think it's a wonderful product. They're always ready for you if you're hurt. They come whenever you call them. I mostly use it when I go to the doctor or the market or something.

6 years ago

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Anonymous Missoula, MT

I use the little thing around my neck. Sometimes I even wear it at night, depending on how my chest feels. I wear a defibrillator, and I was questioning whether the pendant might be causing it to act up, because sometimes I have unexpected chest pains. When I move the device away from it, the pains stop. I'd like to hear back from them about that. I've never had to use their customer support yet, except that I have called the people to set it up and all that. I'm glad to be able to have it because I've thought about getting one for a long time. I like the light on my mobile help little indicator thing, so it's helpful at nighttime. If I'm walking through into the living room and it's dark out, I can see well, so that's a good thing. I have the system under a Medicaid waiver, and I've made recommendations about it to people I know.

6 years ago

Reply from MobileHelp

Hello,

Thank you for your review. Our help buttons can be worn with a defibrillator or a pacemaker, however, we would like to speak to you directly, if you could please respond to this message with your name & phone number or please call into technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards, MobileHelp

Mar. 30th, 2018

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Verified Customer

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Gunther Weber

I looked into some other companies, and I liked the person who answered the phone and explained to me everything about the device. I've got no complaints. So far I've made my test, and everything worked out; I'm happy with it.

6 years ago

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Joy Larrabee

My mom has had Mobile Help, and it's been good for her, so I got it, too. I just take the thing with me when I go out, and I haven't had to use it. I've been pretty good so far. They have a good attitude, and they talk to you right. They treat you well, and they get down to the point.

6 years ago

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Janice L Hamlin Hamlin

I wanted this for the convenience. I have not yet had to use it, but there's security knowing that I have it if I need to use it. It's comfortable and easy to use. If I have a question or an issue, I just call and I get an immediate response. Everyone is very attentive and helpful when I have a question.

6 years ago

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Clarence Allmendinger Sacramento, CA

I'm very unstable right now because I have a broken hip. I like the medical alert device because I feel safe with it; I can push a button and get help immediately. I haven't used it yet, but I'm quite happy with it. Its value for the money is good.

6 years ago

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Allen Hanford

Mobile Help had the options that we were interested in, and when the chips are down you've got to have somebody to call. My wife uses it mostly. She doesn't have it on everyday, but it's all set up here right in the living room. We haven't had any emergencies where we needed to use it, but it all seems to work fine.

6 years ago

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L. B.

I didn't check out anybody else, but it seems to be fine. I don't know whether I ought to recommend it, since I haven't had it that long. I've never had to use it, except by mistake. I don't know what happened; it was just sitting around and it went off while I was at home. They answered immediately, so I guess I have no problem with them.

6 years ago

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Arlene Monahan-Cheyne

I did a little research and it just seemed that it was best suited for what my aunt needed. The gentleman I spoke to over the phone on the first day was very helpful, and had all the answers I needed. It was very easy to set up, and it seems to be meeting my aunt's needs so far.

6 years ago

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Carol Kennemer

I like Mobile Help best because it covers me everywhere. The one I had before was only able to work at home. It makes me feel more secure to have coverage everywhere. They always answer your questions and help you with whatever you need, too.

6 years ago

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Anonymous

I did research on the Senior List, and they are rated very highly, number one, and they also have the A-plus rating from the Better Business Bureau. When I purchased the plan, the person was very informative, and everything was very thorough.

6 years ago

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Betty Hilbert

Mobile help was recommended to me by a friend. I've dropped the device a couple of times, or flipped it over my shoulder so my dog wouldn't jump on it and set it off, and that set it off anyhow. It just works great, though, getting a good response.

6 years ago

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Jennifer Dehaan

So far we haven't had to use it, the only problem we have is sometimes accidentally setting off one of the pendants on the neck, but they get to you quickly. I like the fall protection, which is what I got it for in the first place.

6 years ago

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Kimberly Lotts

I just like the unit. I don't have a problem with its price. It's very reliable, and I can get in touch with them as quickly as possible. They are quick to come in to the call. So far I haven't had to use it, but I trust them.

6 years ago