Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kenneth And Charlotte Oaks Groesbeck, TX

I haven't had an episode when I've needed it. I just like it, and what it's able to do for me, mainly in case I fall. I'm not really sure about the value yet, though. I first saw it through advertising on TV, but I've noticed that there are other ads there where I could get basically the same set up for about half the money.

7 years ago

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Anonymous Los Angeles, CA

I have some friends that have Mobile Help, and they say it was nice, so I thought I would like to have it. I think it's a wonderful product. They're always ready for you if you're hurt. They come whenever you call them. I mostly use it when I go to the doctor or the market or something.

7 years ago

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Anonymous Missoula, MT

I use the little thing around my neck. Sometimes I even wear it at night, depending on how my chest feels. I wear a defibrillator, and I was questioning whether the pendant might be causing it to act up, because sometimes I have unexpected chest pains. When I move the device away from it, the pains stop. I'd like to hear back from them about that. I've never had to use their customer support yet, except that I have called the people to set it up and all that. I'm glad to be able to have it because I've thought about getting one for a long time. I like the light on my mobile help little indicator thing, so it's helpful at nighttime. If I'm walking through into the living room and it's dark out, I can see well, so that's a good thing. I have the system under a Medicaid waiver, and I've made recommendations about it to people I know.

7 years ago

Reply from MobileHelp

Hello,

Thank you for your review. Our help buttons can be worn with a defibrillator or a pacemaker, however, we would like to speak to you directly, if you could please respond to this message with your name & phone number or please call into technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards, MobileHelp

Mar. 30th, 2018

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Gunther Weber

I looked into some other companies, and I liked the person who answered the phone and explained to me everything about the device. I've got no complaints. So far I've made my test, and everything worked out; I'm happy with it.

7 years ago

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Joy Larrabee

My mom has had Mobile Help, and it's been good for her, so I got it, too. I just take the thing with me when I go out, and I haven't had to use it. I've been pretty good so far. They have a good attitude, and they talk to you right. They treat you well, and they get down to the point.

7 years ago

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Janice L Hamlin Hamlin

I wanted this for the convenience. I have not yet had to use it, but there's security knowing that I have it if I need to use it. It's comfortable and easy to use. If I have a question or an issue, I just call and I get an immediate response. Everyone is very attentive and helpful when I have a question.

7 years ago

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Clarence Allmendinger Sacramento, CA

I'm very unstable right now because I have a broken hip. I like the medical alert device because I feel safe with it; I can push a button and get help immediately. I haven't used it yet, but I'm quite happy with it. Its value for the money is good.

7 years ago

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Allen Hanford

Mobile Help had the options that we were interested in, and when the chips are down you've got to have somebody to call. My wife uses it mostly. She doesn't have it on everyday, but it's all set up here right in the living room. We haven't had any emergencies where we needed to use it, but it all seems to work fine.

7 years ago

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L. B.

I didn't check out anybody else, but it seems to be fine. I don't know whether I ought to recommend it, since I haven't had it that long. I've never had to use it, except by mistake. I don't know what happened; it was just sitting around and it went off while I was at home. They answered immediately, so I guess I have no problem with them.

7 years ago

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Arlene Monahan-Cheyne

I did a little research and it just seemed that it was best suited for what my aunt needed. The gentleman I spoke to over the phone on the first day was very helpful, and had all the answers I needed. It was very easy to set up, and it seems to be meeting my aunt's needs so far.

7 years ago

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Carol Kennemer

I like Mobile Help best because it covers me everywhere. The one I had before was only able to work at home. It makes me feel more secure to have coverage everywhere. They always answer your questions and help you with whatever you need, too.

7 years ago

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Anonymous

I did research on the Senior List, and they are rated very highly, number one, and they also have the A-plus rating from the Better Business Bureau. When I purchased the plan, the person was very informative, and everything was very thorough.

7 years ago

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Betty Hilbert

Mobile help was recommended to me by a friend. I've dropped the device a couple of times, or flipped it over my shoulder so my dog wouldn't jump on it and set it off, and that set it off anyhow. It just works great, though, getting a good response.

7 years ago

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Jennifer Dehaan

So far we haven't had to use it, the only problem we have is sometimes accidentally setting off one of the pendants on the neck, but they get to you quickly. I like the fall protection, which is what I got it for in the first place.

7 years ago

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Kimberly Lotts

I just like the unit. I don't have a problem with its price. It's very reliable, and I can get in touch with them as quickly as possible. They are quick to come in to the call. So far I haven't had to use it, but I trust them.

7 years ago

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Robin Malone

I got Mobile Help because of my own health, but also I had called another company and they told me they couldn't take my debit card and social security, and my husband ended up dying four days later. If I'd had it, it might have saved his life. Having Mobile Help makes me feel safe.

7 years ago

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Paul And Patsy Fletcher

We got it after we saw a commercial for it on TV. My wife and I each have tended to hang it around our neck all the time, and we use it when we leave home, which is very important; we like the GPS factor. Everything's been super so far_'no problems. We haven't had to use it either, but it just works very well.

7 years ago

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Ron Fowler

My number one reason to get this for my mother was because of the flexibility of being both mobile and being at the house, in one unit. I have not had to use it yet and it's actually only been on line for one week now, but we had good results from putting it in test mode. Their customer support during the ordering process was also very good.

7 years ago

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Cheryl Blentlinger

My daughter did all the research, and found out that this was the best. I think they're a little expensive, but I'll have to wear it a while to find out if the expense is worth it, but right now I am wearing it. We tested it and we got quick response. I'm satisfied with it so far.

7 years ago

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RR

Mobile Help was recommended to me by a friend. When I called up, I received the material within a day; I thought that was very good. The instructions for setting it up were rather simple. So far it seems just fine. I wear that thing around my neck, at night time when I go to sleep, and in the shower. Most of the time, I am wearing the watch. The thing I wear around my neck sometimes irritates it, and I wish the bracelet watch was a little smaller; I don't know if that's possible.

7 years ago

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Thea Goldsby

We liked the customer reviews we saw on the internet. The device is comfortable; my mother wears it everyday. I do not have any concerns about it. I was able to reach the people I needed to quickly, and they were helpful at resolving my questions.

7 years ago

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Anonymous Bossier City, LA

I fall all the time, and I needed something that would alert people that I have fallen, or that something happened to me, and would do so everywhere I went. when I fall, I can't get up. I don't have the strength to pull myself up so that's the main reason why I got one cause if I fall, I can get somebody. I trust mobile, and I know a lot of people, who mostly have mobile, and they really like it, so I decided to get a new one. My friend got one, and she just loved it.

7 years ago

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Donny Seals Luray, VA

With all the things I've had, I can usually just use it here in the house. With Mobile Help I can use it anywhere else I'm going, too. It's easy to use. I carry it around my neck and all I've got to do is push the button if I need it.

7 years ago

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John Timberlake Jackson, MI

We did some research on the computer and it looks like a better deal. You can take it out of the house; you can go anywhere with it. I mean, you can't ask any more than that, and it's easy to use. It's comfortable, you don't even know you've got it on around your neck. It's no problem.

7 years ago

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Yvonne B Stocker Cottage Grove, OR

The sales person convinced me on it. They were very informative and helpful as far as support, and they walked me through the whole process to get everything set up. I'm sure they're trustworthy; it's their business, and they make the devices.

7 years ago

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Marilyn Heier Ringgold, GA

It was advertised on TV and I liked the offer, so I took it. It's just a good product. I've never had to use it yet, but I rolled over it in the bed, and they called at 1 o'clock in the morning, but I didn't know I did it. They called right away when that alarm system went off.

7 years ago

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Kay Harper Canton, GA

I researched a few of them and it was less expensive than some of the others. I live with my daughter, and I only used it when she was out of town for one week. I'm just not particularly happy with it. I had an instance were I took the device off and laid it on the bed, and it detected a fall. At that particular time I happened to be near the base device, but otherwise I would not have heard when it said "fall detected" and that they were calling emergency responders. I could not understand what she said, because I didn't get a real person. All I got was a recording. if anything were to happen, I would like to have a real person respond rather than a recording. I finally figured out what to do, but I was not happy with that. I will be returning the device.

7 years ago

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Hh Cochran Terre Haute, IN

Mobile Help was referred to me. I had another one previously, and it was too heavy. Really, it felt uncomfortable for me to carry around my neck, so I went for something that is more comfortable. My daughter-in-law's mother has it, so that's how they were referred to me. I like the convenience of being able to keep it around my neck comfortably.

7 years ago

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Kitty Mccarter Spartanburg, SC

My physical therapist recommended Mobile help, so that's why I decided to choose them, and I think I can also recommend them, too. I think that the company and the people I talked to were excellent. They were very courteous and nice. Thankfully I haven't needed to use it, but the last time I checked my home base device, it must have been working.

7 years ago

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Carol Prevo Pompano Beach, FL

I haven't had an occasion to work with anyone except the sales force. They were quite helpful, because initially I was shopping for my mother, but since I'm 81 years old, I decided maybe I should get one for myself as well, so the people I talked with at the sales department were extremely helpful. Medical Guardian had 3 features that I like. First was that it has a wristband. Originally I was shopping for my mother, and I knew she did not like a pendant around her neck. Second, I was looking for something she could wear in to the the shower. They had both of those features, and then they also have the GPS feature, which I thought was excellent. I wear the wristband all the time, but I fortunately have not had an occasion to use it. Unfortunately, the wristband is terrible, in that it doesn't stay fastened properly. It keeps popping up, and I don't want that at all. Also, the case that they provide to carry the little GPS device with you is too bulky and clumsy. Another thing I objected to for a long time was having their key lock box on my door, but after talking with some of their sales people I became reconciled to it as a necessary part of the security that I need for the service, and so I just got it done and put the lock box on the door, and don't think about it anymore. I don't know that it's worth what they're charging me, but I think it's comparable to the other companies. I paid for it for a year. Since I have gotten mine, I found several of my friends who have exactly the same thing, and they're pleased. I'm pleased, too, overall, and I would recommend it to a friend.

7 years ago

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Donna Wharton Mission Viejo, CA

I had it before for my mother and now I've got it for my wife's mother, too. Everything went smoothly. They were very helpful, it was easy to set up. It's simple to use, it has a good range, and it has all the options that you need.

7 years ago

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Anonymous Sarasota, FL

Mobile Help had a good reputation, and we just kind of picked them out from the list of top-ranked companies on the web. They are very trustworthy. We used it one time in an emergency when my wife had stroke. It worked out well, since they responded when we needed them the most.

7 years ago

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Cindy Brooks Akron, OH

I chose this company because I can get help even though I'm away from home. It's convenient; I just have to remember to take it when I leave the house. One of my ex boyfriends beat me very badly, and it was my pressing that button that made him flee, or he probably would have killed me. I'm just glad I purchased it.

7 years ago

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D. P. Colonial Heights, VA

We got it based on my neighbor's recommendation. We've only had it for a few months and it's been comfortable. the only negative to it is that taking a shower with it on, the nylon cord gets wet. The only time we've used it is when my wife accidentally triggered it, and Mobile Help responded. I answered the call that my wife was okay. They said it was fine, thank you, and that was it. It seemed to be very quick and responsive.

7 years ago

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Linda Richards Seattle, WA

I wanted to try the mobile out in the city, for its ability to transmit for help. I have not had to intentionally use the device, and I no longer wear it in the house because it sends false calls so easily. Their people have been very responsive and tried to help, but it is extremely sensitive, and the button is flush with the surrounding equipment, so it is very easy to have false calls, and I have had a number of them. The company is really great but their equipment has some drawbacks.

7 years ago

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Janice Jackson Kannapolis, NC

I was with Life Alert, but they only just cover the house and stuff. I wanted something that covers me no matter where I am or what I'm doing. So far everything has been fine, and we haven't had any problems. I haven't had any reason not to trust Mobile Help.

7 years ago

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Alberta Walcott Mesa, AZ

My two daughters that are nurses looked into it together, and they decided Mobile Help was the best one. I'm wearing the wristband and it doesn't fasten very well, but when we call it we get an answer right away. I would tell a friend about it if they were interested.

7 years ago

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Judy Hill Bloomington, IL

A friend of mine that I trust very much had it, and referred me to it. I haven't had to use customer support aside from the monthly check, and the people were very cooperative and very easy to work with. I wear it everyday, and I'm happy with it.

7 years ago

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Lola Eckardt Birnamwood, WI

I needed to upgrade my station so it would pick up signals better, and that's how I ended up with Mobile Help. So far I've only used it just to test it. I've told a friend about it, but I don't know if she uses it or not. They've helped me when I've called, but I don't like the medical alert device. I don't like that if you wear the watch device, you also have to wear another medical signal device anytime you go outside, away from the station. I'd like one that you could just hang over your neck that would have the whole thing built into a single piece.

7 years ago

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M. A. Falling Waters, WV

I don't have any friends interested in it. The only reason I have it is that my two girls are worried that I live alone. It's fine, just as good as any other company. I do like the wrist unit; I think that's very handy. The young lady who presented it to me was very informative, and she knew what she was talking about. She was very pleasant, and she gave me all the information that I needed.

7 years ago

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Joetta Singleton Shelbiana, KY

My daughter decided on Medical Guardian for me. I've had no problems with it. I set the alarm off once, and they called back right away, and so to me that was good. I'm really satisfied, and have no problems with recommending it.

7 years ago

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Terri Ware Phoenix, AZ

I liked the convenience and all the different equipment that they have. It seems it's got everything that I need. Haven't had to use it yet, but I just wear the necklace around with me, and then if I leave the house I carry the mobile device with me. They've responded several times when I accidentally set the alarm off.

7 years ago

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Wanda Kay Morris Winter Garden, FL

I live by myself now that I lost my husband, I feel safer with Mobile Help. So far I haven't had any problems with it. The only thing I'm having trouble with is that sometimes it goes off when I do normal activities, Like if I pull out a chair, that motion or noise or something will set it off. It's a great value and a trustworthy company, though.

7 years ago

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Monica in Pittsburgh Pittsburgh, PA

They have always been there when I call with questions, and supportive went we test the equipment or need replacement parts. In the early days, my mom would accidentally set off the alarm while having lunch with friends of in the middle of the night. They operators were always professional and supportive.

7 years ago

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Carolyn Bristol Higden, AR

They've answered to me anytime I've had a question or when I did fall. The product is just good quality and works well. I just wish you didn't have to carry the other unit with you when you go out. It'd be better if they had something that was more like a phone that I could take anywhere.

7 years ago

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Darlene Self Menifee, CA

The cost convinced us of getting it for our mother. As long as she has it, we feel secure leaving her alone while we work and take care of everyday business. It works wherever she goes. They are always there when we call and help us with any question or problem that comes up.

7 years ago

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Delilah Forsyth Lawrenceburg, TN

I went with them because they had the mobile bit with GPS that you could carry with you anywhere you went. The button is also easy to use. I haven't had to use the device for an emergency, but they've always been able to answer any questions that I've had and solve any issues that come up

7 years ago

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David Craig Albuquerque, NM

What convinced me of getting it was the fact that my mother could get help from them anywhere, not just in her apartment. She wears it all the time but she hasn't had to use it yet. They've responded immediately when we call them though.

7 years ago

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Paul Gonzales Mission Hills, CA

Someone recommended it to me and I got it for my mother. She has it wrapped around her neck, so she can't lose it. One time early in the morning she had to use it and she definitely got a fast response from them. They had the paramedics and fire department out there really quickly. I'm very satisfied with it.

7 years ago

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Roberta Bell Los Altos, CA

I compared different services on the web and this one seemed like the best one out there. Sometimes it takes a little while for them to answer and the voice that comes from the device is a bit muffled. It's still a good system though. We've never used it, but it's a comfort to have it here. Now, since my wife has someone with her 24/7, we don't really need it anymore.

7 years ago