Name: MobileHelp
Rating: 4.6

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Verified Customer

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Patricia A Neill Newnan, GA

They were recommended by the AARP and since I liked what I read, I went with it. I wear it all the time. I had a couple of times where I must have pushed the button without realizing it and they responded very quickly. They are very good about calling back.

6 years ago

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Verified Customer

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Audrey W Furr Kannapolis, NC

We did a lot of research and trying to figure out which one would work best for us. In the end, we went with MobileHelp. It comes with a bunch of different options on how to use it. As far as we know, it's really good. When we pushed the button by mistake, they called and checked on us. They're expensive you know, but it offers more value.

6 years ago

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Verified Customer

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J.J. Ypsilanti, MI

I picked it because it was quite unique. Before seeing it published in Triple A magazine, I had not heard of technology that advanced before. I feel secure having it. I know that everything will be taken care of if I need it.

6 years ago

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Verified Customer

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W. Joel Richardson

They were one of the few companies that offered coverage at home and away from home, and I thought that was what I needed. I have not had to use it but on the typical day I have the little mobile unit sitting on my kitchen counter and the other one next to my chair in my family room. I keep the necklace on the end table by my bed.

6 years ago

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Verified Customer

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Loretta Bolton Plainview, TX

I kept on seeing it on TV and decided to give it a try. Their customer service is the best one. The person that I talked to was really nice. I think it's a good deal for people who have a lot of accidents, it helps you get to someone quicker.

6 years ago

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Verified Customer

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John W Rice Orangeburg, SC

When I first got it I pushed the button on it and they responded instantly. I know that wherever I go I have someone that can respond quickly. I feel confident knowing I'm only seconds away from getting help. I think it's incredible.

6 years ago

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Verified Customer

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Anonymous Silver Springs, NV

I picked it because I can go anywhere with it. I just wore it today when I went to town. It's very easy to use. I have a necklace and a watch type, so it's very convenient to use either one. I also have the base unit. They have double checked on me so far, which I think is pretty cool.

6 years ago

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Verified Customer

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Roger And Karen Beaudoin Kodak, TN

I haven't had any problems with it. If I get hurt, all I have to do is press a button. My husband feels very confident using it. As soon as he pushes the button, someone comes to the phone right away. The fire or police department will also get out here right away if we need them. It's worth the money.

6 years ago

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Verified Customer

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Bonnie Lajeunesse

I picked it because they had everything that I needed. I have the bracelet and the call button that I take with me when I go outside. I've had to use it to go to the hospital. They were quick to respond and answered my questions. They were very helpful. I feel very safe and comfortable using it.

6 years ago

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Anonymous Kamas, UT

I did some research and talked to one of their representatives. I just felt like they offered the best protection for a good price, so I signed up. Their coverage area is good. It doesn't include just my home, it goes with me when I'm out and about.

6 years ago

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Verified Customer

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Mary Jane Kerr Port Saint Lucie, FL

I carry it with me whenever I'm in the house or out of the house. They are very dedicated to their customer. They're very kind people to work with and I respect them a lot. The only thing is that their system has too many parts, it's too cumbersome. I used to have great device which was just one item around my neck and that was it. With MobileHelp not only do I have to carry little thing that you have to talk to, I also have to have the thing around my neck to push the button. I don't understand why they have so many features to a medical alert button. It is also too expensive.

6 years ago

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Verified Customer

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Tabatha Pavlichek Gaylord, MI

We picked it because they respond very fast and were cheaper than other places. When I get up in the morning I put on my necklace and go about my daily duties. I take it off when I go to bed. When I called, they came. It's really hard to get a new key for the lockbox from them though.

6 years ago

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Rose Dana North Richland Hills, TX

What we liked most was that the unit was mobile. It also came with a waterproof wristwatch and the fall detection system. That one is not overtly sensitive, the button on it is curved inwards instead of outwards, so it's not easy to hit it by accident on the table or something like that. It has volume control on the mobile unit, which is very helpful for an elderly person with hearing problems. The first individual that worked with us, the salesman, was not very knowledgeable and got a lot of things incorrectly when we signed up. The next person that we talked to, the one that did the setup, went back and corrected everything. He was very knowledgeable and helped us with all the questions that we had. He helped us test the system and that took about a minute to do. What I'm still perplexed about is the synchronization between the mobile unit and the base unit. When it goes off and we respond with the mobile unit, the main unit will continue ringing for about half a minute. We don't know if that's a big issue or if he was able to sort that out.

6 years ago

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Verified Customer

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Patricia And Robert Andrews

I got it for my parents after a friend referred me to them. The set up guy was very helpful. He was very efficient and helped us test it. They've only had it for two weeks so they really haven't had to use it. I do think the aesthetics of the buttons could be improved, particularly when it comes to the necklace.

6 years ago

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Gerry Wallerstein Bonita, CA

I saw them and a couple other ones in a magazine. In the end I chose MobileHelp over the other ones. I find it to be very sensitive. If I cross my arms over it or something, it will go off. That has happened several times. One time it went off when was sleeping. I just rolled over on it in the middle of the night and pushed it. That's why I don't sleep with it anymore, I leave it on my night stand instead and use the watch instead. From that I know that they will respond and that they are very nice.

6 years ago

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Verified Customer

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Dorothy Bradley Wilmington, DE

My children, my daughter and son in law, didn't want me to be alone, so they got me this. I haven't had it for long, it hasn't even been a week. I have no concerns about it though, I just wear it around my neck when I'm in the house. When I leave, I take the mobile unit with me.

6 years ago

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Verified Customer

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Arthur Lockwood Kutztown, PA

I got it because it said in the advertisement that it could work all throughout the United States. I haven't had to use it yet since I was in the hospital for two weeks, but the guys that I talked to answered all of my questions.

6 years ago

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Verified Customer

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Maryanne Pickins Anderson, SC

I needed a mobile medical alert kind of company and MobileHelp was at the top of the list. I called in to see if they could assist me in my needs and, fortunately, they could. I really trust them, I know they will do what they said they would do.

6 years ago

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Verified Customer

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Corene Phillips

I thought I needed one. I think I got something in the mail about them and decided to check them out. They seemed like nice people to talk to and their price was very reasonable, so I went for it. I mean, the man that I talked to was very nice and knowledgeable. I believe that when I need them, they'll be there for me.

6 years ago

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Verified Customer

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Bennett Poage

I think they're a good company. They are in a lot of different time zones, so I don't have to worry about them not being available at certain times. I can afford it easily. They have answered all my questions and were very nice about it. They're very efficient and professional too.

6 years ago

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Anonymous

I had seen it on TV and decided to get it. I'm here in my house by myself, so it's a good thing to have. It helps a lot. If something happens to me, I can just push the button and I know I'll get help. Somebody will come in right away and ask me if anything is wrong. I'm really thankful to have it.

6 years ago

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Wanda Brynjulson

I got it for my wife. I was kind of concerned about her especially because I'm not usually home a lot, so I figured I should get her something. They were really helpful in explaining how things worked to my wife. It's not hard to use or anything.

6 years ago

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Verified Customer

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P.Y.

I got it because it works outside the home. I'm happy with the device, I feel secure with it. One time I dropped my purse and a voice came on. I find the price satisfactory although, if I hear that they'll raise their price in six months I'll have to drop out.

6 years ago

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Verified Customer

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Callahan

I can still be mobile. It goes anywhere I do. It's waterproof as well. It's extremely easy to set up and use. I really like being able to use either the watch band style or the necklace. The price is very reasonable for all you get. It's very well made.

6 years ago

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Larry Peissig Pewaukee, WI

We found out that they are the actual manufacturer of the equipment, that's why we went with them. If anything goes wrong, we can just go directly to them. Their response time is good; it only takes a couple of minutes. The necklace is fine but the wrist bands are too small for men, they only go up to a size eight. They need to get some extender bands.

6 years ago

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Kenneth Craiger Erin, TN

It has GPS so they can find you wherever you are, that was really what convinced me. They were also the only company that gave you a security lock to put on your door. I've got it on every day. I haven't had to use it but I'm sure they'll come around quickly if I need it.

6 years ago

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Nancy R & Charlies F Adams East Alton, IL

After an accident we had it really felt like we needed that more help than what we had at the time. So, when I saw their advertisement in a magazine, I went for it. I've been very pleased with the help I've had from customer service. I know that when we need help, we'll get it immediately.

6 years ago

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Joyce Lynn Excelsior Springs, MO

I signed up because I liked the fact that there was no contract. If anything happened, I wouldn't be tied into something that I wasn't happy with. They have been very good so far. They answered all the questions that I had even before I could ask them. They even called to help me and make sure everything was set up well. They delivered what they promised they would. I'm going to be very happy with it.

6 years ago

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Jeannette Hebert Milford, DE

I don't have a landline anymore, so the fact that their stuff worked without it sounded great for me. It's better than the other ones I've had, the device is comfortable. Whenever I've had a question, I've gotten an answer immediately. They follow up pretty well, I'm pretty happy.

6 years ago

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Anonymous Plainview, NE

I picked them because I didn't need to have a landline. It's great, I put the pendant on and I don't even notice it's on me. I also take the little remote thing with me when I go out. They've answered every question I've had so far and everybody has been very polite.

6 years ago

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Karen And Gary Oppold Atlantic, IA

They told me everything I needed to know to set things up. They went into a lot of detail and told me everything, I really appreciated that. They answer very quickly on the device, it works great. The price is a little high, but it's not too bad.

6 years ago

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Verified Customer

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Norma Parsons Sweet Springs, MO

My children got it for me, I had nothing to do with it. It's very comfortable, I have the wrist thing and when I go out I take the other one in my purse. Everything is very clear and simple for me to use. So far I've never had a problem with it but I've never used it.

6 years ago

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Debbie Heath Jacksonville, NC

I have it because my son was worried that, if I went out to the store or somewhere else and fell, nobody would know. They have been really helpful so far. I haven't had to use it yet but it seems like it could come in handy. It's helpful for whenever I'm away from home.

6 years ago

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David Hewett

I have it because I have problems with my balance. I've had to use MobileHelp twice this week. I just had trouble getting out of bed and ended up falling on the floor. I didn't damage or break anything but I just couldn't get myself up off the floor, so I called them. They responded and got me help. It serves its purpose well.

6 years ago

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K.F. Niles, MI

They offered the best thing for a reasonable amount of money. Customer service has been nice. They have explained things well to me. During the day I wear the thing that goes around your neck but it's a little heavy for me. At night I wear the bracelet. They do their job. Once I somehow pushed the button without realizing it, I probably bent over and pushed it against something. They were there right away and I just had to tell them that everything was fine.

6 years ago

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Latoya Wiley Atlanta, GA

I saw an advertisement on TV and it sounded like something that I needed to have. I didn't have anything that could go with me when I went out. Now that I have it I take it with me when I leave just in case. If I need it, I can just call for help with it. I can have it even with my low budget. It's great, I'm glad to have it.

6 years ago

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Linda M Costa And Alphonse Amaral

I got it because it gave me plenty of options on how to use it. I have not needed it yet, but I put it on when I go out walking. My husband uses it too when he goes out on walks. So far we haven't had any problems though. When we test it, it all works well. It takes care of any kind of emergency that we might have.

6 years ago

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Susan Vogt

I chose it because of the fact that you could take the unit with you and have it work anywhere in the United States. It's very comfortable to wear, I have no concerns. Everybody has been very quick to respond to any questions and they've been very polite and pleasant to deal with.

6 years ago

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Anonymous

With the other one I had, I couldn't even leave my building. I wanted to be able to have it work when I wanted to go to my kids or stay overnight someplace. The people I spoke to were so helpful, and very nice, and they helped me to decide on buying it.

6 years ago

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Deanna Jenkins Box Springs, GA

I haven't even received my device in the mail yet, but the very nice gentlemen I spoke with explained everything about it very well to me; how it would work, what it would be, how much I would have to pay. I would recommend it.

6 years ago

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D.P. Boynton Beach, FL

MobileHelp was recommended by friends. I've never had to use it, thankfully. I just wear it around my neck and carry it with me everywhere. The man I talked to was efficient, and got it here in a timely manner. Everything so far has been fine.

6 years ago

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Cynthia Wichman And Anne Johnston Charleston, SC

My daughter got it for me because I passed out and fell here at the house, with no help, and I really feel really good and safe wearing it so far. The person who spoke with my daughter was very helpful, and we appreciated all the information.

6 years ago

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Sylvia Rainey Newport News, VA

I like the offers that they have, along with the lock box that they have to go outside the door, and I like the fact that they will did that it would detect if I fell unconscious or stopped breathing by any chance. It's easily used and it's water resistant. I'll be sure to have it on in the shower in case of a slip-up.

6 years ago

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Roselee Crow Nocona, TX

It works. We've only done a test call on it. My brother tested it on a weekend and got a really quick response. It gives my family peace of mind knowing that we have it. That way, if the person that uses it falls while she's home alone, she can reach out for help easily.

6 years ago

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Nancy Webb Arabi, LA

I saw their advertisement on the AARP bulletin. My family had been asking me to get some kind of device and I thought theirs sounded good. You can go places with it, so you're not stuck in your house. The person that I spoke with initially was extremely thorough in his explanations.I just got the thing in the mail. I haven't even set it up.

6 years ago

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Mary Alice Jenson Madison, AL

This is the one that my mother chose. We've only had it for a couple weeks so far. It seems very easy to use and setting it up was simple. The information was a little confusing at first in our initial conversation but the follow up conversations were good and they were helpful. She uses it daily as far as wearing it goes but we haven't had to press the emergency buttons as of yet.

6 years ago

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Jean Macleod Glendale, AZ

I looked at all of the services available and they seemed to be the best thing for me. I have not had to use it yet, but so far things have been good. The problem is that I want to use the bracelet but I'm so small that I have trouble with it.

6 years ago

Reply from MobileHelp

Dear Jean,

Thank you for your feedback! If you are in need of a smaller wristband, you can actually use any standard watch band for the wrist button. You would change the band, just as you would any watch. If you have any additional questions or concerns, please don't hesitate to contact customer care at 877-827-6207.

Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Apr. 13th, 2018

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Alvin Elkes Deltona, FL

I take it off at night but keep it right on the bed post, but as soon as I get up in the morning I turn the whole system on. I've only used it once but I wasn't too happy with that. I was just sitting in the bathroom, nothing was moving, and the thing just went off on its own. I wasn't able to get to it on time so everything went through'I really wasn't happy.

6 years ago

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Patsy Knels Sidney, MT

I wanted something that was simple to hook up, so I got this. I use the wristband since it's waterproof but I haven't really had a chance to use it, thank goodness. What I really like is that it's not too sensitive. It doesn't automatically go off with the slightest touch or anything like that.

6 years ago

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Grace Graber

I haven't had any emergency since I got this thing, but I did accidentally set it off. They were present and they seem very polite. I think it's too expensive, but I keep it on all the time ever since my son picked it out for me.

6 years ago