Name: MobileHelp
Rating: 4.6

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Verified Customer

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Karen And Alfonza Brinkley Stone Mountain, GA

I tested it, and I noticed that it was quite responsive. My husband dropped the necklace and immediately it called in. We haven't used it that long, but we've been pleased so far. When I called in to ask about it, the person was very patient with me and even called me back when they said they would.

7 years ago

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Verified Customer

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Glenn Dawson Port Angeles, WA

They are very responsive and the instructions are clear. The customer service on a false alarm is excellent, thoughtful, and caring. I feel very secure about their service. The device itself is small, unobtrusive, and comfortable.

7 years ago

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Verified Customer

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Estelle Heigele Duncanville, TX

I like that it is mobile and can be used outside the home. Several people have called to check up on me, and I appreciate that. I think the wrist band is pretty clumsy, but the cost is quite reasonable. I like the feeling of security since I live alone.

7 years ago

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Verified Customer

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Mary Hardy

It's gone off several times when I didn't think it should have. They did offer to put me over to technical support to have the sensitivity changed, but I decided not to. One time they were already sending out an EMT by the time I could get to the phone, they were fast. I also like the smallness of the base.

7 years ago

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Verified Customer

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Betty Griffith

I like the fact that I can take it with me when I leave the house. It's gone off accidentally a couple of times. The fall sensor causes me to accidentally set it off. Once when I was sleeping it went off when I wasn't moving. Even an 8-inch drop will cause it to go off. It's definitely a learning process with the fall detector. They're very nice and polite though, only one person has sounded irritated with me. The product doesn't reach everywhere in my house, I would like more if it did.

7 years ago

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Verified Customer

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John Cannon Tucson, AZ

I saw several advertisements in the AARP magazine and newspaper, so I reviewed them and felt that they had the best offer. So far, they have been very helpful, they've answered all my questions and have been thorough. When we test it every month it's properly working.

7 years ago

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Verified Customer

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Judith A Bon Medina, OH

I lose my balance quite a bit, so one time when I fell I pushed the button and someone came and helped me get up. I didn't have to wait very long for them to come help me. It's easy to use and I can put it in my pocket so I always have it with me.

7 years ago

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Verified Customer

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Herbert Forrest Severna Park, MD

My Uncle fell in the driveway and they came right away when he used it. It also went off when he was sleeping and they came right away in the middle of the night, it was just an accidental push of the button but they got here right away. It's a little more expensive, but we feel very comfortable as a family.

7 years ago

Reply from MobileHelp

Herbert,

Thank you for leaving us such a wonderful review. We are glad that you and your family benefited from our services, our dedicated staff will be pleased to hear of your high praise! They work very diligently to ensure that each and every customer has a superior experience. Thank you again for your kind words.

Best Regards,

MobileHelp

Jun. 28th, 2018

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Verified Customer

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Deborah Linbenmuch Chadds Ford, PA

I have had other medical alert devices but Mobile Help is the most comprehensive. It works in my house and outside too. When I rolled over on it in my sleep, I accidentally hit the button, the response was immediate and they called and wanted to be sure I was alright. Unfortunately, the watch band causes an allergy, so I just wear the necklace all the time.

7 years ago

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Verified Customer

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Anonymous Superior, WI

I wear this around the house when I'm washing clothes and working around the house. One time when I was sleeping I rolled over on it and it went off, but everything was fine and customer service was quick and only took a minute to get on the line. I have no complaints at all.

7 years ago

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Verified Customer

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Darlene Smith House Springs, MO

I like all the things that came with it and that I don't have to recharge it. It's a good feeling to know I always have that security. They were very helpful in describing everything about the unit. I'm so glad this is going to be here for me.

7 years ago

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Verified Customer

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Juana Matthews Bridge City, TX

I like how mobile this is. I often walk walk about a mile in my neighborhood every day, if I'm away from my base station it's important to know that you have me covered. The devices are fine, I appreciate having the the larger base stations, the pendant and the wrist device.

7 years ago

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Verified Customer

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Joyce Potenzano

I used this when I fell in the kitchen and I had my device on me. I pressed the button and they were very prompt in answering. I pushed the button the other day to test it and they came right back and wanted to know if I needed help. They are very nice. The device I wear is very sensitive. I can take it with me wherever I go.

7 years ago

Reply from MobileHelp

Thank you for your nice words. Others benefit from the experience you share. Thank you for being part of our MobileHelp family!

Jun. 23rd, 2018

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Verified Customer

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CP Mead, WA

I can take my alert with me if I have to go out in the yard or away from home. I like knowing that the medical people are available if I have an emergency and they are available. Anyone who lives alone or needs medical aid should have one.

7 years ago

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Verified Customer

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Linda Levine Tecumseh, OK

Customer Service was great! The first unit I received was not working properly in a test, so they immediately sent me the part of the system I needed. They didn't wait for me to ship the broken piece back to them. I like the way it's set up.

7 years ago

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Verified Customer

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Betty Minor Beaverton, OR

I got this because of the convince of having it with you at home or when you go out. I was out shopping with my daughter, tripped on a rug, fell and cut open my head. My daughter press the button and in a couple of minutes we had the help that we needed. I have never had any trouble with it.

7 years ago

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Verified Customer

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Ruby Powers Conway, SC

The equipment is wonderful and makes me feel safe. They are very nice and completely explained everything so I could understand it. The few times it has gone off, an operator has called and they were as nice as can be and made sure I was okay. It's just a marvelous thing!

7 years ago

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Verified Customer

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Rose L Miller

I live in the woods, so I thought this would be a good device to have. When I've called customer support, they've given me all the information I need, and they get back to me in a timely manner. I use the one that is a wrist watch, and it's very comfortable.

7 years ago

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Verified Customer

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Anonymous Camano, WA

I use this product as a security blanket. Occasionally, I'll forget to take it off at night and it will go off, notifying them I need help. Anytime something like that accidentally happens, they call soon to make sure I'm alright. It's a great company that runs well and there are no problems.

7 years ago

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Verified Customer

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IAN BORROWS

My interactions with the company, so far, have been excellent, including the young lady who patiently helped me with the initial setup. On my first test, I pressed my call button and within a few seconds, an employee called to make sure everything was okay. Just like it should be!

7 years ago

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Verified Customer

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Thelma Dennis Compton, CA

This company is very competent. I got this because I can use it outside of my home. Whenever I test the device it only takes a few seconds before someone comes on the line. I have confidence in this product that help will be activated as soon as I push the button. It's convenient and waterproof too.

7 years ago

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Verified Customer

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Anonymous

It's a good value, I am on a very fix income and so I'm very pleased with the cost over. I'm retired and now I live alone so when I go to clean or garden its nice to have for that. I have a laundry downstairs, so I when I have to go downstairs I'm glad I have it. Costumer support has been good.

7 years ago

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Verified Customer

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Joyce Blevins

This seems to do more than anything else that I researched. I needed something that went beyond my house, into my yard. I wanted something to make sure that if I was on the road and I needed help I could get it. I haven't had it very long and am still getting used to it.

7 years ago

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Verified Customer

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Irene Dorville

A friend and I did some investigating and chose this because if I'm out walking and had a fall I could talk to them. It has GPS which is good. It took me a little while to get it set up, but I called mobile help and they helped with questions and were so willing to help and didn't make me feel dumb for asking them.

7 years ago

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Verified Customer

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Joyce Anderson

When I called them I got my answer very quickly. I wear it all day long and keep it right by my bed at night. I carry it with me when I go out. I always have it available. I'm all by myself and this gives a lot of peace and comfort to know if I should fall or get sick I have someone I can call and talk to and get help.

7 years ago

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Verified Customer

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Freida M Arthur

I like this because of the protection it offers, especially if you fall. I also like that they lock your front door. Customer service is great, the few times I've had a false alarm, I immediately got a call from them. It's easy to read and operate.

7 years ago

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Verified Customer

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Celia Glenn

This is easy to set up and easy to operate. When I started it they sent me a letter and I received a phone call asking me how everything was going in and welcoming me to the system. I got this because I was interested in having some coverage outside of my house as well as in and around my house.

7 years ago

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Verified Customer

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S.H.

I had a couple of friends who use this service and recommended it, that's why I got this. I wear the bracelet, but not in bed, I probably should because I fell once getting up in the middle of the night going to the bathroom.

7 years ago

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Verified Customer

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Dorothy M Barnes

I haven't had the unit very long, but so far I'm satisfied with it. I got this because it had more devices for me to use. One time when I accidentally dropped the necklace and everything went off to alert them. I was impressed with the response timing and everything. They were very knowledgeable, very courteous and very professional.

7 years ago

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Verified Customer

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Mahalia Fitzpatrick

I feel safe and comfortable knowing I'm not alone and I've got some help at the push of a button. I'm a widow and when I fell down and couldn't get up in the kitchen by myself, I needed help. Mobilehelp, the first time I called them, I felt like somebody was there with me. They make me feel secure.

7 years ago

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Verified Customer

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Michael Bandelier

My husband pushed it a couple times by accident but Customer Service was willing to help and willing to listen to me right there and to remind me to push the button. My neighbor has it and recommended it, she liked it and told me it was good.

7 years ago

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Verified Customer

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M.K.

I am very satisfied with it and I like the looks of it. I compared this with a number of different companies and I thought they had the best of plan. I accidentally set it off and they answered right away. Today I ran another test, to see if they would answer. I do that once a month.

7 years ago

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Verified Customer

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James Jarvis

I can take it everywhere, I can have it outside or if it's raining outside. I walk a lot and I travel with it, it makes me feel comfortable. I had an alert company before mobile help and I didn't have any GPS service on that one. That's what I like about mobile help- the GPS.

7 years ago

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Verified Customer

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Edward Conklin

This not only works at home but anywhere you go. Other companies only work at home, so this one is safer. We use it for both my daughter and my husband. Whenever we push the button to check the medical alert device to see if it's working properly they immediately answer.

7 years ago

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Verified Customer

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Dorothy Galante

I researched it before I purchased it. I wear it around my neck and it never leaves me. It always makes me feel safer. I can press the little button around my neck and rely on having someone to get me help as fast as they can. I have recommended to many people who were looking for for something like mobilehelp.

7 years ago

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Verified Customer

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Brenda P Webb Dallas, TX

I just saw it on TV and decided to get it. Whenever we talk with them on the phone they are available to help. We tested it last night but I don't think it worked. Maybe I just wasn't pushing hard enough, but the alarm didn't go off. I've been meaning to call them but I've been very busy.

7 years ago

Reply from MobileHelp

Dear Brenda,

Thank you for your review. If you are having trouble testing your equipment, please contact technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

May. 16th, 2018

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Verified Customer

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Elaine And John Smith Albert Lea, MN

I looked at various services and they were the most consistently good in their ratings. I haven't had it for very long. I wear the pendant every day and the wristband at night. During the day my husband wears the wristband too. That one is a little bit uncomfortable, it's a little too wide, but other than that I'm satisfied with it.

7 years ago

Reply from MobileHelp

Dear Elaine and John, Thank you for your kind review. You can change the wrist band on your wrist help button to any standard watch band that you like. Please contact customer care at 877-827-6207 if you need any assistance. Best Regards, MobileHelp

May. 11th, 2018

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Verified Customer

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Joan Dunleavy

My children got it for me because they thought I'd be safer having it since I live alone. It has gone off a few times when I'm not even moving. That's not a big problem though, I can just cancel the alarm. The machine is just good and it works.

7 years ago

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Verified Customer

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Anonymous Fayetteville, PA

I tried another button that was too big and burdensome. This one is smaller and seems to cover a lot of the needs that elderly people have when we're alone. I got it more as an insurance policy than anything else. I wear it 24 hours a day. We called in once and customer support was very helpful. I feel much safer with this.

7 years ago

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Verified Customer

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Mary Alice Jones Boyle, MS

We needed it after a surgery, so we got it. I like that we have different things that we can wear and that it's not just one thing to depend on. They were really good when we had issues with the telephone. They always had someone there to help us solve it.

7 years ago

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Verified Customer

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Anonymous Estherville, IA

My son and daughter were the ones that did all of this for me. They just decided I should have it. One day I had it in my walker when it just fell to the floor. They were very quick to answer my call. I just had to tell them it had been an accident and that was it. I feel a lot safer with it now than before. I'm really glad my children got it.

7 years ago

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Chris Smith

I got sick and was taken to the hospital to be taken care of. There I saw some advertisements on TV for MobileHelp so I called them. They hooked me up on the very same day. They were just very prompt in helping me get started with the program. I feel very comfortable with it, it's a good quality product. I'm sure that the day that I need it, somebody is going to be there for me.

7 years ago

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Verified Customer

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Anonymous Pensacola, FL

I got it because it covers me wherever I am in the United States. They explained everything about the service to me and it was all easy to set up. They made me feel very comfortable having it and using it. I feel safe with it.

7 years ago

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Verified Customer

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Richard N Dunham

I looked online and they were one of the best ones, so I went for it. It was also great because it didn't require a long term contract. It was very easy to discontinue the service if I didn't like it. I like the wristband the most. I haven't used it but we've tested it and it works fine.

7 years ago

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Takako Fujimoto Kahului, HI

We just got the service. We were referred to it by someone else. The person that has it has been just wearing it. It's very easy to wear and accessible. We've gotten immediate responses when we call and they are always very helpful.

7 years ago

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Verified Customer

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Evelyn Jenkins Ulmer, SC

I have COPD and emphysema but I like being out and I still drive. Because of that, this seemed like a good thing for me to have. When I set it up, the person on the phone was very nice and courteous with me. They helped me get that done. Thank god I have not had to use it as of yet but I feel like it's money well spent.

7 years ago

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Verified Customer

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Wendell And Brenda Hamilton

At the time I got it everything just sounded good. I wear the thing all the time and it seems to be working fine. Thing is, it doesn't really do everything the first representative told me it did. I contacted customer service afterwards and they explained to me what it actually did. I was a little disappointed. Actually, our original call wasn't really that honest when it came to the information they gave us.

7 years ago

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Verified Customer

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Carol Cherry Xenia, OH

The big thing that drew me to them was that they had a GPS bit. I can take that with me anywhere I go and they will be able to find me. I haven't had to use it yet but they have been more than supportive when setting it all up.

7 years ago

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Verified Customer

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Anonymous Montrose, CO

I went online and got information from 8 companies at random, MobileHelp was one of them. My biggest concern with them all was all the legal garbage that comes with this kind of stuff. The salesperson from MobileHelp explained those to me really well and, because of that, I signed up. Customer service and technical support are both great. The pendant that I received at first was too sensitive, any general movement would set it up, so I asked for another one. I just received that one today so I haven't tried it yet. As far as I know, it's good quality.

7 years ago

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Verified Customer

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Henry Caskey Jr. Dodson, LA

We picked it because it had the fall detection button that you could wear on your neck. It seems to do everything that we need it to do. It alerts the hospital if the alarm goes off and it works both inside and outside. The person that uses it wears it every day. We haven't had to deal with them much, but whenever we have, they have been good.

7 years ago