Name: MobileHelp
Rating: 4.6

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Verified Customer

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Marie

I like the fact that I have a door entry for the paramedics and staff that come in. When I do the testing, I'm pleased. They answer right away and they're right on top of things. It is very sensitive, I've set it off several times without meaning to just by turning in bed or moving the wrong way and it sets it off.

6 years ago

Reply from MobileHelp

Thank you for your kind review. We would be happy to go over ways to limit false alarms, please contact Technical Support at 877-827-6207, Option 1, we look forward to speaking to you!

Oct. 2nd, 2018

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Verified Customer

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Kenneth Minneapolis, MN

They were very patient with me and helped me understand what it was all about. They told me how to set it up, and I am confident that it is a good device. I've been given all the information that I was looking for using the device.

6 years ago

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Verified Customer

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Calvin Belleville, MI

We got this for my Dad because once I came home from work and he had been on the floor for about 4 hours because he fell. Since then, we've only had a false signal, but they were really good at helping set it up and it seems like it works really well.

6 years ago

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Verified Customer

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Barbara

The first device I had was the bracelet that was over sensitive, they asked me to send it back and they sent me a new one. They listen very carefully and do what they say they're going to do. It runs very well, and they seem prepared to do anything.

6 years ago

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Verified Customer

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Fannie

They seem very courteous, they worked with me very well and I could understand why I purchased it. I thought they were very helpful and easy to talk to. They were very nice and helped me out by being patient. It's definitely worth having.

6 years ago

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Verified Customer

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Glenyce Cynthiana, KY

I got this because of the different ways you can use it. I can wear it on my wrist, my neck, in the shower, but they only give you one choice. It goes off by itself and that's aggravating to me. But, they're right there when it does go off.

6 years ago

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Verified Customer

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Denise Tallahassee, FL

I spoke with someone about the contract agreement yesterday and they were incredibly helpful and assuring. I like the size of it, it's really unobtrusive. They haven't been pushy at all and have been very nice and helpful from the beginning.

6 years ago

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Verified Customer

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Bill Leland, NC

Customer support at MobileHelp is very courteous and helpful when I have questions. They're always willing to help when you have questions. The device is simple and easy to operate, and the device works properly when we run test programs.

6 years ago

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Verified Customer

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David Grand Bay, AL

I'm very satisfied with this product and the price it is. It's a good product, stays charged, and I always get a return call in about 3 seconds when the alarm goes off. Each time I call into customer service, they answer my question to my satisfaction.

6 years ago

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Verified Customer

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Cheryl Menlo Park, CA

I really like the lock on your door feature, where anyone can get in to help me like a fireman or ambulance. The necklace isn't heavy, and the watch is kind of bulky. Customer service is always there to answer questions right away.

6 years ago

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Verified Customer

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Glenda Monroeville, IN

They are really friendly and helpful, even if your device goes off accidentally. They made sure everything was okay, and when they found it was a bad system, they replaced the equipment at no charge. I feel very safe with MobileHelp.

6 years ago

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Verified Customer

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Susan Vancouver, WA

The setup of this device was really easy. I think the equipment is very comfortable. When we tested the device, it worked absolutely perfectly. I was very impressed with the initial contact I had with customer service when they helped me set everything up.

6 years ago

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Verified Customer

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Anonymous

I got this because I could wear it as a watch and not have to carry it around my neck all the time. It works wherever I go. I can put a button and get help instantly, whether that's in the car, or the grocery store. They are extremely responsive, it's almost instant.

6 years ago

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Verified Customer

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MSlorien

I looked at several services. This one offers to notify any four people.it also is waterproof, has a lockbox and comes with wrist or neck fitting. The representative was helpful and explained information to my daughter in law, also.

6 years ago

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Verified Customer

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James Lowe Abilene, TX

I had a couple of real nasty falls and I was able to use the alert button. It isn't uncomfortable at all, I'm able to wear it each day. They have a very good service, they do as prompt a job as they can at getting help to you. The equipment sends out quick alerts, and you get a quick response.

6 years ago

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Verified Customer

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Lucretia Grand Rapids, MI

I've onlt ran a test 2x, but they came thru the speaker nice and clear and I wasn't in that room. Asked if they could help and I said it was only a test. They double checked that i was ok and tben yhanked me for calliing and have a good day.

6 years ago

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Verified Customer

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Evelyn Swass Escalon, CA

At first when I got this product, I wasn't sure how to use it. The next morning, a young lady called to explain everything to me and she was so thorough in her explanation. I've felt they have been very helpful. It's very simple and easy to understand once it's been explained to you.

6 years ago

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Verified Customer

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Bob Williamson Corvallis, OR

I enjoy the fact that I can call them anywhere whether I'm outside my house, in my car, or out of town and get help from them if I need it. Once I stepped out of the shower, fell down, and I pushed the little button. They sent police and an ambulance to my home. I feel very secure knowing I can call for help right away.

6 years ago

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Verified Customer

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Angelita Padia Tucson, AZ

This device makes me feel very safe whenever I go out. I've hit the button a couple of times on accident, but they will call me and I can tell them it wasn't an emergency. To me, that helps me to understand that they are there to help me.

6 years ago

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Verified Customer

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Sheila Moss McCordsville, IN

When we were in the car, I accidentally hit my elbow into the device, setting off the alarm. The operator called right away to ask if I was okay. I really like how easy it is to keep it on my wrist, in my pocket, or in my handbag. I think this device is a little on the high end of my budget.

6 years ago

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Verified Customer

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Anonymous Rockville Centre, NY

I have both the wristwatch and the necklace, and the only objection I have is the small GPS is in the watch, but not in the necklace, like I would prefer. I take this device with me at all times. Last week I accidentally pressed it twice when I bent over while it was in my pocket. They answer almost immediately, and call my name to make sure I'm okay.

6 years ago

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Verified Customer

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Anonymous Huntsville, AL

Each time our alarm on the device has gone off, it's been an accident. They called right away and gave me the opportunity to tell them it was a mistake. I haven't had any complications with the device. I think this is a very trustworthy company.

6 years ago

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Verified Customer

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Anonymous Cincinnati, OH

My husband uses this device with him while he travels. We haven't had to use it, but we use it for safety in case we need to get in touch with someone in an emergency. Customer support has always been very obliging and answer any questions we have.

6 years ago

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Verified Customer

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Greg Spurgeon Ames, IA

These people are very friendly when I call. They've been nice, and told me about specials they're running. When I call in and they don't know the answer to something, they put me on hold and find someone to answer my question. I like all the different options they have in wearing the device. I've had no issues with them.

6 years ago

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Verified Customer

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Judy Zornes Independence, KY

My daughter helped me decide on getting this medical alert device. They were very helpful when I had fallen. They checked up on me and made sure everything was fine. I really like that you can make this device not very bulky.

6 years ago

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Verified Customer

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Lucy Martin Kerrville, TX

This company has a faster response time than the last company I was with. When I need to be in the hospital in like three minutes, they get me there. Their customer service is very attentive and nice to me. They make you very comfortable.

6 years ago

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Verified Customer

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Steve Nelson Jackson, TN

I like that I can take this device anywhere. When I get up in the morning, I put on my necklace and when I go outside of my apartment, I take it along with me. I like the freedom it gives me, when I can go out of my house feeling safe.

6 years ago

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Verified Customer

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Sue Root

You can use this device anywhere in the US, and it has a GPS feature. When I've accidentally pressed the alert button, I've been impressed with how quick they are in responding to me. They have been there for a few falls I've had over the last 10 years, and I really appreciate the safety and security it provides me.

6 years ago

Reply from MobileHelp

Sue,

We are so grateful that you took the time to leave us this review. We are so happy to have you as a member the past 10 years, and we look forward to many years to come! Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Jun. 29th, 2018

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Verified Customer

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Richard Matzke Ellis, KS

I went with this company because all their reviews were very positive. I have the device on me every day, but I've never had to use it except for the two or three times I've tested it. I like how responsive they are, and how they get back to me right away. It's also a very affordable service.

6 years ago

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Verified Customer

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Anonymous

I really enjoy the GPS feature of MobileHelp's product. They are very responsive and fast when I press the button for help. I have already recommended them to two other people, and I like that you can wear it around your neck or as a wrist watch.

6 years ago

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Verified Customer

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Carol San Antonio, TX

I purchased for my 92 year old dad. He accidentally pushed the button and I immediately got a text message that the button was pushed and everything was ok. Works as described. He likes it because it tells him the date and time.

6 years ago

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Verified Customer

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Terry Anderson, IN

Purchased for Mother, used it the first week. Her cell phone went dead and we could not contact her. Called MobileHelp and they contacted her through the unit and relayed to us of her problem. Since then she will not think of removing her wrist button.

6 years ago

Reply from MobileHelp

Terry,

Thank you for leaving such a nice review. We are glad that we could be there for your mom & that you and your family love our services! Thank you so much for being a part of the MobileHelp family!

Kind Regards,

MobileHelp

Jun. 29th, 2018

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Verified Customer

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Suan New York, NY

So far the customer service has been excellent. We haven't had an emergency yet, but when there have been false alarms they're very responsive. Also, when the fall detector was defective and sending a signal even when it was sitting on the bedside table, they promptly replaced it.

6 years ago

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Verified Customer

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Linda L Nelson Cedar Rapids, IA

Always very polite and helpful. ALWAYS. Product arrived as promised. Placed call and was gladly assisted with making sure set up correctly. They have always answered any questions I've phoned them with and have already recommended to several friends.

6 years ago

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Verified Customer

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Donna Kelley

They answer right away, there were a couple times where it got bumped and they were right there to ask questions and it was handled very quickly. I wear the one around my neck and my husband wears the bracelets, we also have the garment which is very handy to have when you're in the car.

6 years ago

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Verified Customer

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Meredith Berry

They're always very helpful, I've broken them twice and they always just send another one out. I like the console, it has a temperature on it and tell you the time and date as well. It's one of the more expensive ones, but I've got ahold of everything that comes with it.

6 years ago

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Verified Customer

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Kathy Greenfield

When I spoke to the representative, he was very helpful and patient. When I've called to make changes, everyone's been helpful and pleasant. I've tested it in all areas of my house and outside on the patio and it works everywhere.

6 years ago

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Verified Customer

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Chauncey Dothard

Previously, I've gotten hurt a couple of times and there was no one I could call so I had to call the ambulance. But now I am glad that I have MobileHelp just in case I need it. I can easily push the button and get help coming to me.

6 years ago

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Verified Customer

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C.A Coral Gables, FL

The moment I connected with MobileHelp, everyone was professional, knowledgeable, and helpful. When I received the product, I got the necklace but I ordered the bracelet, when I called back they immediately sent out the band.

6 years ago

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Verified Customer

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Karen And Alfonza Brinkley Stone Mountain, GA

I tested it, and I noticed that it was quite responsive. My husband dropped the necklace and immediately it called in. We haven't used it that long, but we've been pleased so far. When I called in to ask about it, the person was very patient with me and even called me back when they said they would.

6 years ago

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Verified Customer

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Glenn Dawson Port Angeles, WA

They are very responsive and the instructions are clear. The customer service on a false alarm is excellent, thoughtful, and caring. I feel very secure about their service. The device itself is small, unobtrusive, and comfortable.

6 years ago

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Verified Customer

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Estelle Heigele Duncanville, TX

I like that it is mobile and can be used outside the home. Several people have called to check up on me, and I appreciate that. I think the wrist band is pretty clumsy, but the cost is quite reasonable. I like the feeling of security since I live alone.

6 years ago

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Verified Customer

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Mary Hardy

It's gone off several times when I didn't think it should have. They did offer to put me over to technical support to have the sensitivity changed, but I decided not to. One time they were already sending out an EMT by the time I could get to the phone, they were fast. I also like the smallness of the base.

6 years ago

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Verified Customer

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Betty Griffith

I like the fact that I can take it with me when I leave the house. It's gone off accidentally a couple of times. The fall sensor causes me to accidentally set it off. Once when I was sleeping it went off when I wasn't moving. Even an 8-inch drop will cause it to go off. It's definitely a learning process with the fall detector. They're very nice and polite though, only one person has sounded irritated with me. The product doesn't reach everywhere in my house, I would like more if it did.

6 years ago

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Verified Customer

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John Cannon Tucson, AZ

I saw several advertisements in the AARP magazine and newspaper, so I reviewed them and felt that they had the best offer. So far, they have been very helpful, they've answered all my questions and have been thorough. When we test it every month it's properly working.

6 years ago

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Verified Customer

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Judith A Bon Medina, OH

I lose my balance quite a bit, so one time when I fell I pushed the button and someone came and helped me get up. I didn't have to wait very long for them to come help me. It's easy to use and I can put it in my pocket so I always have it with me.

6 years ago

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Verified Customer

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Herbert Forrest Severna Park, MD

My Uncle fell in the driveway and they came right away when he used it. It also went off when he was sleeping and they came right away in the middle of the night, it was just an accidental push of the button but they got here right away. It's a little more expensive, but we feel very comfortable as a family.

6 years ago

Reply from MobileHelp

Herbert,

Thank you for leaving us such a wonderful review. We are glad that you and your family benefited from our services, our dedicated staff will be pleased to hear of your high praise! They work very diligently to ensure that each and every customer has a superior experience. Thank you again for your kind words.

Best Regards,

MobileHelp

Jun. 28th, 2018

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Verified Customer

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Deborah Linbenmuch Chadds Ford, PA

I have had other medical alert devices but Mobile Help is the most comprehensive. It works in my house and outside too. When I rolled over on it in my sleep, I accidentally hit the button, the response was immediate and they called and wanted to be sure I was alright. Unfortunately, the watch band causes an allergy, so I just wear the necklace all the time.

6 years ago

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Verified Customer

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Anonymous Superior, WI

I wear this around the house when I'm washing clothes and working around the house. One time when I was sleeping I rolled over on it and it went off, but everything was fine and customer service was quick and only took a minute to get on the line. I have no complaints at all.

6 years ago

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Verified Customer

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Juana Matthews Bridge City, TX

I like how mobile this is. I often walk walk about a mile in my neighborhood every day, if I'm away from my base station it's important to know that you have me covered. The devices are fine, I appreciate having the the larger base stations, the pendant and the wrist device.

6 years ago