Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Cottage Grove, OR

At first they just sent me the main unit, later they sent me the mobile unit that you can use to take with you. They were really good at explaining the difference between the base and mobile units, and they were good about getting the trade in quickly.

7 years ago

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Verified Customer

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Anonymous DeWitt, MI

I have fallen twice without my husband being home to help and I've been very grateful to this. There have been at least 3 times where I have accidentally pushed the button and they came on immediately. I wear the wrist band and it's excellent, I can even use it in the shower. I like that I can go somewhere outside the house and still have help.

7 years ago

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Verified Customer

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Joyce Hays, KS

I ordered the lanyard device because the other one that I was using had a button that was hard to push. Using MobileHelp, they know exactly where I am. Your location is found by satellites which makes it helpful when you leave the house.

7 years ago

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Verified Customer

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Peggy

I don't understand because I fell a couple of months ago and didn't use it and somebody found me. Since then I've had calls from you about an ambulance and the cops being here and I don't even understand what I'm supposed to push.

7 years ago

Reply from MobileHelp

Thank you for leaving us this nice review. We are glad to know you were able to get the help you needed after the fall, and we would be happy to review your account with you to help answer any questions or concerns you may have about any calls you have received regarding any incidents. Please reply to this message with the best phone number to reach you on, or call our Customer Care team by dialing 877-827-6207 Option 4. Thank you for being part of our MobileHelp family, we look forward to speaking with you soon!

Oct. 2nd, 2018

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Verified Customer

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Kathryn

When I punch the button, it usually isn't more than 5-10 minutes I leave with an ambulance or somebody, whatever I need. They're just real quick. It's so easy to use and I don't have to worry about anything because it's charged all the time.

7 years ago

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Verified Customer

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Katherine

I thought their support was very good. When I started using it, they helped me set it up. They were there when I have questions and they're very pleasant, nice to talk to. I like the watch, it's comfortable. I had the necklace but I just wasn't comfortable with that.

7 years ago

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Verified Customer

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Stephen

In all the times that I have to call them to get the thing set up all the custumer support was very good. It works great, it reaches what it needs to do and it has a good source of power. Compared to everything else that I searched out Mobile help was the best one for the money and it's got excellent service so far.

7 years ago

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Verified Customer

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Anonymous

MobileHelp is easy to use and the watch looks nice - you can wear it with different things and even dressed up. I like everything it provided. The main thing is that I could be any place in United States and it could pick me up.

7 years ago

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Verified Customer

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Claudia

I do the one on my wrist all the time and it is very comfortable. Customer service always answers my questions and always makes sure everything's working on it. I pushed it on mistake and talked ot them and I feel very confident because I do have it in case of emergency.

7 years ago

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Verified Customer

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Ken

They're always very friendly, they're always very nice. Sometimes the calls take a long time to get answered. They tell you they take anywhere from 30 seconds to 90 seconds and sometimes it just seems a rather long time before they pick up the phone.

7 years ago

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Verified Customer

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Ronald

I just used it to test it on a location where I wanted to come on occasion and I was able to do that perfectly. I hit it on a accidentally one time the customer service was able to call me right away without an issue. It's lightweight and you don't even know that you're wearing it.

7 years ago

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Verified Customer

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Marie

I like the fact that I have a door entry for the paramedics and staff that come in. When I do the testing, I'm pleased. They answer right away and they're right on top of things. It is very sensitive, I've set it off several times without meaning to just by turning in bed or moving the wrong way and it sets it off.

7 years ago

Reply from MobileHelp

Thank you for your kind review. We would be happy to go over ways to limit false alarms, please contact Technical Support at 877-827-6207, Option 1, we look forward to speaking to you!

Oct. 2nd, 2018

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Verified Customer

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Kenneth Minneapolis, MN

They were very patient with me and helped me understand what it was all about. They told me how to set it up, and I am confident that it is a good device. I've been given all the information that I was looking for using the device.

7 years ago

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Verified Customer

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Calvin Belleville, MI

We got this for my Dad because once I came home from work and he had been on the floor for about 4 hours because he fell. Since then, we've only had a false signal, but they were really good at helping set it up and it seems like it works really well.

7 years ago

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Verified Customer

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Barbara

The first device I had was the bracelet that was over sensitive, they asked me to send it back and they sent me a new one. They listen very carefully and do what they say they're going to do. It runs very well, and they seem prepared to do anything.

7 years ago

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Verified Customer

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Fannie

They seem very courteous, they worked with me very well and I could understand why I purchased it. I thought they were very helpful and easy to talk to. They were very nice and helped me out by being patient. It's definitely worth having.

7 years ago

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Verified Customer

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Glenyce Cynthiana, KY

I got this because of the different ways you can use it. I can wear it on my wrist, my neck, in the shower, but they only give you one choice. It goes off by itself and that's aggravating to me. But, they're right there when it does go off.

7 years ago

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Verified Customer

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Denise Tallahassee, FL

I spoke with someone about the contract agreement yesterday and they were incredibly helpful and assuring. I like the size of it, it's really unobtrusive. They haven't been pushy at all and have been very nice and helpful from the beginning.

7 years ago

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Verified Customer

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Bill Leland, NC

Customer support at MobileHelp is very courteous and helpful when I have questions. They're always willing to help when you have questions. The device is simple and easy to operate, and the device works properly when we run test programs.

7 years ago

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Verified Customer

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David Grand Bay, AL

I'm very satisfied with this product and the price it is. It's a good product, stays charged, and I always get a return call in about 3 seconds when the alarm goes off. Each time I call into customer service, they answer my question to my satisfaction.

7 years ago

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Verified Customer

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Cheryl Menlo Park, CA

I really like the lock on your door feature, where anyone can get in to help me like a fireman or ambulance. The necklace isn't heavy, and the watch is kind of bulky. Customer service is always there to answer questions right away.

7 years ago

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Verified Customer

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Glenda Monroeville, IN

They are really friendly and helpful, even if your device goes off accidentally. They made sure everything was okay, and when they found it was a bad system, they replaced the equipment at no charge. I feel very safe with MobileHelp.

7 years ago

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Verified Customer

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Susan Vancouver, WA

The setup of this device was really easy. I think the equipment is very comfortable. When we tested the device, it worked absolutely perfectly. I was very impressed with the initial contact I had with customer service when they helped me set everything up.

7 years ago

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Verified Customer

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Anonymous

I got this because I could wear it as a watch and not have to carry it around my neck all the time. It works wherever I go. I can put a button and get help instantly, whether that's in the car, or the grocery store. They are extremely responsive, it's almost instant.

7 years ago

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Verified Customer

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MSlorien

I looked at several services. This one offers to notify any four people.it also is waterproof, has a lockbox and comes with wrist or neck fitting. The representative was helpful and explained information to my daughter in law, also.

7 years ago

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Verified Customer

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James Lowe Abilene, TX

I had a couple of real nasty falls and I was able to use the alert button. It isn't uncomfortable at all, I'm able to wear it each day. They have a very good service, they do as prompt a job as they can at getting help to you. The equipment sends out quick alerts, and you get a quick response.

7 years ago

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Verified Customer

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Lucretia Grand Rapids, MI

I've onlt ran a test 2x, but they came thru the speaker nice and clear and I wasn't in that room. Asked if they could help and I said it was only a test. They double checked that i was ok and tben yhanked me for calliing and have a good day.

7 years ago

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Verified Customer

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Evelyn Swass Escalon, CA

At first when I got this product, I wasn't sure how to use it. The next morning, a young lady called to explain everything to me and she was so thorough in her explanation. I've felt they have been very helpful. It's very simple and easy to understand once it's been explained to you.

7 years ago

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Verified Customer

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Bob Williamson Corvallis, OR

I enjoy the fact that I can call them anywhere whether I'm outside my house, in my car, or out of town and get help from them if I need it. Once I stepped out of the shower, fell down, and I pushed the little button. They sent police and an ambulance to my home. I feel very secure knowing I can call for help right away.

7 years ago

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Verified Customer

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Angelita Padia Tucson, AZ

This device makes me feel very safe whenever I go out. I've hit the button a couple of times on accident, but they will call me and I can tell them it wasn't an emergency. To me, that helps me to understand that they are there to help me.

7 years ago

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Verified Customer

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Sheila Moss McCordsville, IN

When we were in the car, I accidentally hit my elbow into the device, setting off the alarm. The operator called right away to ask if I was okay. I really like how easy it is to keep it on my wrist, in my pocket, or in my handbag. I think this device is a little on the high end of my budget.

7 years ago

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Verified Customer

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Anonymous Rockville Centre, NY

I have both the wristwatch and the necklace, and the only objection I have is the small GPS is in the watch, but not in the necklace, like I would prefer. I take this device with me at all times. Last week I accidentally pressed it twice when I bent over while it was in my pocket. They answer almost immediately, and call my name to make sure I'm okay.

7 years ago

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Verified Customer

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Anonymous Huntsville, AL

Each time our alarm on the device has gone off, it's been an accident. They called right away and gave me the opportunity to tell them it was a mistake. I haven't had any complications with the device. I think this is a very trustworthy company.

7 years ago

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Verified Customer

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Anonymous Cincinnati, OH

My husband uses this device with him while he travels. We haven't had to use it, but we use it for safety in case we need to get in touch with someone in an emergency. Customer support has always been very obliging and answer any questions we have.

7 years ago

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Verified Customer

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Greg Spurgeon Ames, IA

These people are very friendly when I call. They've been nice, and told me about specials they're running. When I call in and they don't know the answer to something, they put me on hold and find someone to answer my question. I like all the different options they have in wearing the device. I've had no issues with them.

7 years ago

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Verified Customer

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Judy Zornes Independence, KY

My daughter helped me decide on getting this medical alert device. They were very helpful when I had fallen. They checked up on me and made sure everything was fine. I really like that you can make this device not very bulky.

7 years ago

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Verified Customer

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Lucy Martin Kerrville, TX

This company has a faster response time than the last company I was with. When I need to be in the hospital in like three minutes, they get me there. Their customer service is very attentive and nice to me. They make you very comfortable.

7 years ago

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Verified Customer

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Steve Nelson Jackson, TN

I like that I can take this device anywhere. When I get up in the morning, I put on my necklace and when I go outside of my apartment, I take it along with me. I like the freedom it gives me, when I can go out of my house feeling safe.

7 years ago

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Verified Customer

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Sue Root

You can use this device anywhere in the US, and it has a GPS feature. When I've accidentally pressed the alert button, I've been impressed with how quick they are in responding to me. They have been there for a few falls I've had over the last 10 years, and I really appreciate the safety and security it provides me.

7 years ago

Reply from MobileHelp

Sue,

We are so grateful that you took the time to leave us this review. We are so happy to have you as a member the past 10 years, and we look forward to many years to come! Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Jun. 29th, 2018

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Verified Customer

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Richard Matzke Ellis, KS

I went with this company because all their reviews were very positive. I have the device on me every day, but I've never had to use it except for the two or three times I've tested it. I like how responsive they are, and how they get back to me right away. It's also a very affordable service.

7 years ago

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Verified Customer

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Anonymous

I really enjoy the GPS feature of MobileHelp's product. They are very responsive and fast when I press the button for help. I have already recommended them to two other people, and I like that you can wear it around your neck or as a wrist watch.

7 years ago

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Verified Customer

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Carol San Antonio, TX

I purchased for my 92 year old dad. He accidentally pushed the button and I immediately got a text message that the button was pushed and everything was ok. Works as described. He likes it because it tells him the date and time.

7 years ago

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Verified Customer

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Terry Anderson, IN

Purchased for Mother, used it the first week. Her cell phone went dead and we could not contact her. Called MobileHelp and they contacted her through the unit and relayed to us of her problem. Since then she will not think of removing her wrist button.

7 years ago

Reply from MobileHelp

Terry,

Thank you for leaving such a nice review. We are glad that we could be there for your mom & that you and your family love our services! Thank you so much for being a part of the MobileHelp family!

Kind Regards,

MobileHelp

Jun. 29th, 2018

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Verified Customer

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Suan New York, NY

So far the customer service has been excellent. We haven't had an emergency yet, but when there have been false alarms they're very responsive. Also, when the fall detector was defective and sending a signal even when it was sitting on the bedside table, they promptly replaced it.

7 years ago

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Verified Customer

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Linda L Nelson Cedar Rapids, IA

Always very polite and helpful. ALWAYS. Product arrived as promised. Placed call and was gladly assisted with making sure set up correctly. They have always answered any questions I've phoned them with and have already recommended to several friends.

7 years ago

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Verified Customer

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Donna Kelley

They answer right away, there were a couple times where it got bumped and they were right there to ask questions and it was handled very quickly. I wear the one around my neck and my husband wears the bracelets, we also have the garment which is very handy to have when you're in the car.

7 years ago

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Verified Customer

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Meredith Berry

They're always very helpful, I've broken them twice and they always just send another one out. I like the console, it has a temperature on it and tell you the time and date as well. It's one of the more expensive ones, but I've got ahold of everything that comes with it.

7 years ago

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Verified Customer

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Kathy Greenfield

When I spoke to the representative, he was very helpful and patient. When I've called to make changes, everyone's been helpful and pleasant. I've tested it in all areas of my house and outside on the patio and it works everywhere.

7 years ago

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Verified Customer

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Chauncey Dothard

Previously, I've gotten hurt a couple of times and there was no one I could call so I had to call the ambulance. But now I am glad that I have MobileHelp just in case I need it. I can easily push the button and get help coming to me.

7 years ago

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Verified Customer

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Karen And Alfonza Brinkley Stone Mountain, GA

I tested it, and I noticed that it was quite responsive. My husband dropped the necklace and immediately it called in. We haven't used it that long, but we've been pleased so far. When I called in to ask about it, the person was very patient with me and even called me back when they said they would.

7 years ago