Name: MobileHelp
Rating: 4.6

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Verified Customer

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Terri Fillmore, CA

I've only used it for testing, but in the testing I know that everything is fine. They have been very very helpful even in just trying to get it set up. They made it easy and painless as possible. The attitude there is great.

7 years ago

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Verified Customer

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Ruth North Lewisburg, OH

About a month ago I was outside and I went face first into the cement going into the garage. I pushed the button and the squad came and took care of me and took me into the emergency room and also notified my daughter. It was quite a good experience.

7 years ago

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Verified Customer

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Mary Flint, MI

One Sunday morning I wasn't feeling. I was having problems with my legs and even though they could not hear what I was saying they called someone and got me help anyway. They did what they were supposed to do and they called for assistance with 911 and then they called my family.

7 years ago

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Verified Customer

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Yerka Youngsville, NC

They were very helpful for the set up and very helpful in monitoring and answering all my questions. I've had no issues with it, it works perfectly. In the beginning they told me that you'd be treated like family and that's absolutely true.

7 years ago

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Verified Customer

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Lynette Spanish Fork, UT

I got MobileHelp because they just described everything about it to me where I really could understand what was going on with it. I haven't had to use it but I accidentally pushed the button and they were very quick to respond. They were very pleased to see if I was okay.

7 years ago

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Verified Customer

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James & Carol Redkey, IN

The lady that first called us kept calling back when we couldn't make up our mind and she was very nice and we actually do like the product. We're on a cellular system out here in the country so it takes several times to find the connection. The lanyards are made of cloth and they're starting to fray on us and we've only had them a couple three months so they need to work on a better, stronger lanyard system.

7 years ago

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Verified Customer

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Louise Columbia, SC

One time I fell in the bathroom and needed help and I used it then and I got help. They took me to the hospital. They have contacted me more than once to get my contact numbers and they talk to me through the transmitter if I have a problem and they've kept in good touch.

7 years ago

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Verified Customer

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Doris Royersford, PA

We called and I talked to a gentleman and we discussed prices I compared it to and he got back to in thirty minutes and he worked with us and told us everything we will be getting and what we would need. Anytime I call and ask questions, they are very nice and answered any questions I had.

7 years ago

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Verified Customer

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Lonnie Orlando, FL

When I first bought the cradle to charge up the device, it was a defect. And I got a new one in a couple of days. So that was good fast customer service. I like the thing that goes around my neck and the cradle for the device. Everything is really good. It's nice and not bulky.

7 years ago

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Verified Customer

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Anonymous Sacramento, CA

When I have called them for any reason, they're always easy to get ahold of. They're helpful and they never try to rush around to get rid of me. One of the receivers you have when you leave the house would be nice it if it was just a little bit smaller.

7 years ago

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Verified Customer

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Mimi

The product arrived on time and had good directions for setting it up (and it was easy to setup). Customer service was also very helpful and made sure that my mom''s questions and concerns were completely addressed and answered. Very professional!

7 years ago

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Verified Customer

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Carol Chapel Hill, NC

We haven't had an emergency, but we've tested it and they've always responded very quickly and they're very good to talk to and give advice and explain everything. They're very fast sending the information. They're very kind and knowledgeable and helpful.

7 years ago

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Verified Customer

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Lucille H Howell, MI

I have a dislike for people who lie to me when they're selling a product and they lied to me. I had a hard time deciding whether I wanted to keep it or not and I decided after using it for a week or so that it's very easy to use so I'm letting go of the fact that they didn't tell the truth. However; I don't have a great trust of the company as a result.

7 years ago

Reply from MobileHelp

Lucille,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Nov. 19th, 2018

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Verified Customer

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Tina Linden, PA

The customer service explained everything and tell you exactly what you're getting and usually what it's going to cost you. The people are really nice. It took a little while to answer the phone when I accidentally pushed the emergency button.

7 years ago

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Verified Customer

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David Bremerton, WA

I walked in my sleep and somehow I found myself under my desk and I was wedged in there and couldn't get out, it was a good thing had that around my neck. The customer servicce has always been there when I needed them. They go out of their way to make sure that I understand.

7 years ago

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Verified Customer

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Anonymous Floral Park, NY

It's very comfortable and I've tested it multiple times and I've had no problem. It's easy to wear and easy to use. It was very easy and pleasant to work with the people who answered the phones and their knowledge and cooperation was good.

7 years ago

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Verified Customer

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Carla Lusk, WY

I'm in two different places in the summer and winter, so I had to get one that I could use both places. I had signed up for the one with the fall alert, but it drove me crazy because I couldn't even take it off to get dressed. So, I called back, and they worked out just fine.

7 years ago

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Verified Customer

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Joyce Winston-Salem, NC

Yesterday morning I got up and I was having a breathing problem and I pushed my button and she answered immediately and within ten minutes the fire truck was here and then the ambulance came right after that and a friend of mine came and another friend called so I really felt like I got the service that I deserve and needed.

7 years ago

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Verified Customer

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Mary Port Charlotte, FL

I've accidentally used it when hitting golf balls and I had the wristband on and here comes the fire department stopped in front of my driveway and I can't go out and hit golf balls with the wristband on anymore. I didn't realize that things were as sensitive as they are. The customer service responds as quickly as the button is pushed.

7 years ago

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Verified Customer

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Anonymous Simi Valley, CA

The only time they've contacted me was when I bumped into something and I accidentally pushed the button. Every time they got back to me very quickly and when they understood there was no problem, they were very very nice about it.

7 years ago

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Verified Customer

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Gretchen Murfreesboro, TN

I've been contacted by the customer service and you're wanting to know how I'm doing and I think that's very noble of them. There is a warning from the base to let me know that my power has been turned off. I think they're wonderful.

7 years ago

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Verified Customer

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Anonymous Binghamton, NY

They've been very kind and answering any questions that I had. It's very easily accessible with your finger. The fact that they give you a lock box is absolutely grand to put your key outside your door. That's a lovely feature. Everything about the program is wonderful. I really really would recommend it.

7 years ago

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Verified Customer

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Anonymous Enid, OK

The device goes off way too easily. Too many times has it accidentally hit against something, or the alarm has gone off while I was getting dressed. I also wish the necklace had a shorter string on it. The bracelets are great. Every time I acceidentally set it off they are so gracious and tell me not to worry about it, it happens all the time.

7 years ago

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Verified Customer

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Darla

Every time that I've tested my device, they answer quickly and double-check to make sure that I and anyone else in the house is safe and I don't have an emergency. There's a little problem with the pendant. It just seems to be easily activated accidentally.

7 years ago Edited September 14, 2021

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Verified Customer

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Mary Pryor, OK

Customer service does not talk down to you when you have problems or questions. The response time is a little slow from the time you press the button to the time the call goes through. I feel that MobileHelp has the best service though.

7 years ago

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Verified Customer

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Anonymous

They called me once to make sure I didn't call them, I guess it was some kind of a false alarm. They were pleasant and easy to talk to. It's easy to use and they told me it would be better if I put it on my arm rather than around my neck.

7 years ago

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Verified Customer

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Thelma G Red Oak, TX

It's been a little bit sensitive, there's been a couple times where it has bumped against something and yells that I fell. They do answer quickly when you call though. They were very efficient, asking me what my name was and making sure I wasn't hurt bad.

7 years ago

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Verified Customer

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Elizabeth E Pewaukee, WI

I fell and there was no response, so I reported it and my button was replaced with a new one. Afterwards, I accidentally dropped my fall device and immedidately somebody was there for me and called me to make sure I was alright.

7 years ago

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Verified Customer

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Leona Kenmore, WA

The customer service is very attentive. We did set it off accidentally and they were very polite. I find it a little difficult to put on because I think the strap should be part of the strap that goes in underneath the little belts.

7 years ago

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Verified Customer

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Karen Yreka, CA

I had gotten up in the middle of the night to go to the bathroom and I fell. They came when I pushed the button and they were really good about it. It took a little bit long to get here, but I guess they were trying to find the place.

7 years ago

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Verified Customer

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Anonymous Boynton Beach, FL

I hit the button by accident and they called right away. I was very satisfied they responded right away. Everybody that I've dealt with there is very nice, professional, and kind. All the equipment words and everybody's nice and I'm very satisfied with the service.

7 years ago

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Verified Customer

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ETTA Wheeling, IL

tech support and customer service are excellent. Had a defective fall alert pendant and it was quickly replaced. Only negative is when the defective pendant kept going off, I got to interact with the "response" center. They just kept reading form their script. Did not listen except to get answers to their scripted questions. they are after all talking to me. a real person and I might just have something useful to say besides yes or no.

7 years ago

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Verified Customer

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S Flushing, NY

The equipment was good, but the watch bands didn't fit so I had to buy new bands for it. The range on the medallion was only about 200 yards. I wish I would be able to speak into the medallion instead of having to carry around a box.

7 years ago

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Verified Customer

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Rose St. Petersburg, FL

I accidentally set it off once and I was shocked how quick the response was. I pushed the button and it was a matter of what seems like seconds and somebody was calling my house phone to see if everything was okay. The very little dealings I've had with everybody, they've always been very nice and very cooperative.

7 years ago

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Verified Customer

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Donald & Mary Richmond, CA

The pendant gets in the way when cooking and things like that. I'm thinking of returning it because it's not really the best item at this point. But, they have been very supportive and call to check on how we're doing with it.

7 years ago

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Verified Customer

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Anonymous Pflugerville, TX

We had a couple of incidences where my husband was taking it off or putting it on and the alarm went off. But, they called right away and they were kind. They gave us the choice of using a necklace or a wristband and no other company offered a wristwatch, my husband likes it.

7 years ago

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Verified Customer

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Linda Salisbury, NC

We test the device once a month and it works fine. It's not uncomfortable, my wife wears the wrist one and we're very happy with it. It's loud enough that we can hear it throughout the house. They answer all the questions I have, they are responsive and kind.

7 years ago

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Verified Customer

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Anonymous

The device is very sensitive. I have had three to four false alarms already, but customer service was very good at helping me and walking through the steps to shutting off the alarm. He also gave me tips on how to better wear it.

7 years ago

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Verified Customer

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Brandy

It is very easy to either wear the necklace or the bracelet. They are also water-proof so I don't need to worry about getting it wet. When I test the system, customer service calls and wants to know if I need help. They always verify my location.

7 years ago

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Verified Customer

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Thomas And Katy

Customer service is very quick in their response when you set the alarm off. They're very courteous, they're professional and they ask you. "Do you need help? What kind of help do you need? Do you need medical? Do you need police?"

7 years ago

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Verified Customer

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Barbara Cincinnati, OH

I wear the neck piece all the time. I've had two incidents with the neck piece. It fell and hit the floor and I've had a call immediately and the second time it fell I knew to pay attention to it. It was 12 o'clock at night and I heard banging on my door. It was the fire department and police department and they responded with incredible speed. They got here in a minute.

7 years ago

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Verified Customer

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James O Birmingham, AL

I couldn't get out of bed so I pushed the button and they talked to me and I told them what was going on with them and they sent the fire department in advance and they unclocked the lock box and got the key to come into the house and that was a good investment. I was glad I made the investment. They answer no matter what. They are very prompt.

7 years ago

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Verified Customer

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Peggy Albuquerque, NM

Shortly after I had gotten it, it was late at night and it was plugged in and there were 8 men from the fire department and ambulance and maybe the police. I'm not sure how they got a call, I wasn't sure why they were there. If they would leave a message to notify me, I would have known what was going on.

7 years ago

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Verified Customer

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Mary Sparks, NV

I have it with me twenty four seven. I rolled over in bed one night and it went off and they called me right away and I was fine so everything was taken care of. I'm very happy with them. I like the prices so I'm very pleased. They've always been really good to me.

7 years ago

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Verified Customer

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Francine Loganville, GA

Whatever you do with the device on your neck, they will call to make sure you're alright and I really like that. They check on you and make sure that everything is okay. I don't have any problems. I like them, they're very friendly.

7 years ago

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Verified Customer

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Gloria

I liked the fact that it was a step above the normal systems because it doesn't hook directly into the telephone lines. It seems very easy for an elderly person to accidentally activate the system, but they have been responsive and personable. They seem to care about what they're doing.

7 years ago

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Verified Customer

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Joy

I get all my questions answered and they are professional and friendly. When I'm done testing it, it has worked each time and that gives me peace of mind knowing that if I push the button it will work. I think the price is really good at $25 a month.

7 years ago

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Verified Customer

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Marilyn Aurora, IN

I had a little problem where I heard a man talking from the other room and I thought someone had come into my house. I guess my machine had called them and so they had me do a test on it and then sent me a new one to be on the safe side. I got it in like two days, it didn't take long at all.

7 years ago

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Verified Customer

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Anonymous Whigham, GA

I needed something that didn't use a landline because I don't have one and that's what led me to MobileHelp. When I called to get it, they were more than nice and helpful with everything. I haven't had any problems with it and I feel very secure.

7 years ago

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Marjorie Saint Joseph, MI

I've had to call them 3 times and every single time they were helpful and nice. The only problem we've had is my husband's bracelet has fallen off because the sliding pads are a little too big for the bracelet. But, other than that everything has been great. I wish it was less expensive, but the peace of mind is worth it to us.

7 years ago