Name: MobileHelp
Rating: 4.6

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Verified Customer

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Janet And Neil Washington, IN

The only time it's been used was an accident when it went off by accidentally being pressed. They were excellent and responded immediately. I apologized for accidentally pushing it. It's an excellent device. It's very efficient.

5 years ago

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Verified Customer

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Patricia Sag Harbor, NY

Every time I've called to answer questions or want to know something about the devices, they're so willing to talk and not be in a rush to get off the phone. That makes me feel very appreciative because other rush through everything.

5 years ago

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Verified Customer

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Sheila Chapin, SC

I was getting so many false alarms. I could be sitting there eating dinner and the darn alarm would go off. The people I've talked to, I've talked to various people, have all been very good and very professional. Even those that were not testing the machine, they're very professional and polite.

5 years ago

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Verified Customer

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Ann McLean, VA

My mother had a situation where she was not doing well. I was at work so she went ahead and pressed the button and the EMT's came and took her to the hospital amazingly quick. So all went well. Everytime I've needed something, they've been very helpful and easy to deal with over the phone. The buttons tend to have false alarms going off, including when sleeping. When we called, the company told me that it does happen but as long as we can reset the false alarms, it's okay.

5 years ago

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Verified Customer

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George Patterson, LA

The device has never failed, I test it every week and it is very reliable. I never had any problems with customer service. I call with questions and they've always been there for me and everything goes fine. When they say there are no gimmicks or hidden fees, they're correct cause I downgraded a little bit and there's no problem.

5 years ago

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Verified Customer

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David Franklin, TN

I like that it was cellular based and would be usable anywhere not just close to home base. The device is excellent but it is tied to A.T &T. and they are not great in my area. That I appreciate them being very understanding when the button is accidentally pushed and false alarm. They've always been very kind about that and understanding. Customer support is very courteous.

5 years ago

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Verified Customer

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Carolyn M.

I give a 5 rating because I wear the 'fall detector device around my neck' and occasionally when seated at a table it will become hung up on the table's edge. The alarm goes off and immediately I's speaking to a real live person explaining why I do not need medical assistance.

5 years ago

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Verified Customer

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Wanda

I had a little problem with one thing, it kind of fell a part and I called and decided to get the home one and I had it within like two days. The customer service is really good. They are right there when you call. They've done everything they said they would do.

5 years ago

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Verified Customer

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Shirley Bremerton, WA

I've had a few false alarms because it's very sensitive. The button is very sensitive, too sensitive. I've set it off several times by just moving but I'm getting used to it now. Customer support has been very good. I had to re-select my equipment from a regular base station to a mobile unit and they were very nice and complete about changing me over with no problems. Everything that I have asked and inquired about, they've helped and been very nice and courteous.

5 years ago

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Verified Customer

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Marian Highland, IN

I used the device last week. I couldn't get out of bed and I needed help so I pushed the button and it all worked like clockwork. It worked like it was supposed to. There was a box that they could get the key to the house, they got in and got the ambulance to the hospital and it all worked very well.

5 years ago

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Verified Customer

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Stanley Howard

I left a power cord behind from my trip and it just came yesterday when I ordered it a few days ago. We're very pleased with the customer service that is always reliable and courteous and always professional. The device is reliable. I test it periodically. The response time is equally as good as my previous one and I'm very pleased.

5 years ago

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Verified Customer

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Shawn

I liked the representative I actually talked to and I talked to several different companies. I just really enjoyed talking with the representative. They gave me good information and answered all my questions and gave just the right product at the right price. They were attentive and they listened to me.

5 years ago

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Verified Customer

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Nancy Deer Park, TX

The people I talked to were knowledgeable. They listened to me and my needs and then worked from there and that meant a lot to me. They contacted me to make sure I received all the things I was supposed to get. They were so courteous to me. They were so professional.

5 years ago

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Verified Customer

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Joe Dagsboro, DE

I really wanted something to carry with me because I'm out of the house probably 80% of the time. I use the portable one. I checked in last week and everything went through. I was way down on the shore so I made sure that it worked down there and it did.

5 years ago

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Verified Customer

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Connie Cabral

I fell while visiting my family I thank the Good Lord I had my mobile help I was by myself phone didn't work but my mobile help did gave them my location I had more emergency help. Never leaving home without my mobile help Thank you Mobile Help

5 years ago

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Verified Customer

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Anita

I chose MobileHelp because I can access it away from home. I wanted to have the access if I wall it would go off and it does that. They've been able to answer any questions that I had and help me to decide this was the right way.

5 years ago

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Verified Customer

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Angela Melbourne, FL

I think that it's a very good company. I have no problems with it at all. I had hit the device accidentally as I was exercising and as soon as they saw it and I had fallen and they called me immediately and I thought that was really good.

5 years ago

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Verified Customer

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Rae Boynton Beach, FL

They offered a GPS on the medical alert and that's why I decided to switch to them only because of the GPS. Once they did call me, I must have accidentally pressed the button but that they were there, they called right away, so that was good.

5 years ago

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Verified Customer

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Paul J Dade City, FL

It seems to be the right price to the right product. The device works as it was supposed to. We had little issue where they couldn't hear us speaking back but they came right back and I reset the box over the internet and everything so we're good again

5 years ago

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Verified Customer

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Curt

We couldn't get ahold of my mother and I called MobileHelp and they were able to track where she was. They've done everything we needed. If we have a little problem with the watch, they do everything they can to correct the problem.

5 years ago

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Verified Customer

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Lydia Abita Springs, LA

I usually use the necklace. The only thing I don't like are the clip on things because it gets too hard for me to get on and off. Every time I've called in for help they've been able to help me quickly. Everything works fine.

5 years ago

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Verified Customer

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Jean Lady Lake, FL

I just feel secure with it and know that they would call me. I can live at home alone instead of having to have someone live with me or anything. It's very comfortable. It's better than an assisted living center cause I can still live at home.

5 years ago

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Verified Customer

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Elna Fischer, TX

A couple of times I've tested it away from the house and the last time I tested it out was about fifty miles or so from my house and there was a lot of road noise in the car and he couldn't understand me and he was checking to make sure everything was okay. I wear one around my neck and when I tested it, it wasn't working and I don't know how long it had not been working and so they sent me another one. They were real fast and answered it.

5 years ago

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Verified Customer

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Lauren Arlington Heights, IL

Every time I've called they've asked me to make sure I was just calling for a test. They helped me set it up when I had questions about it and they didn't make me wait too long to answer the phone. They're really on top of it. The base unit flashes all the time and it's really bright so I had to put a piece of paper over to cover it a little bit.

5 years ago

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Verified Customer

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Pam San Diego, CA

They were very helpful. They never tire of helping you and every problem has been resolved. I wish the charge would last longer. It doesn't last the entire day. I put it on in the morning and by five or six, it's out of charge. I wish the watch was smaller. I have a narrow wrist and it's a bit clunky.

5 years ago

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Verified Customer

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Elizabeth Lewisburg, PA

I am a relatively new customer and I have been extremely pleased when I have called. I wanted something that I could take with me in the or to a second home and the representative spent a lot of time finding out and assuring me I would have coverage.

5 years ago

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Verified Customer

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Vickie & Andrea

I am 65+ and my daughter has special needs. I feel secure knowing I can use the device and get help immediately. We have run several tests and had successful results. Thank you for this safety device and for the security and peace of mind it brings.

5 years ago

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Verified Customer

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Anonymous San Diego, CA

The set-up procedure went very well. I now have peace of mind as I go about my daily life. So far I have had no reason to activate it, because I fortunately have had no reason to do so. But I am confident it will do fine. For now, I am enjoying peace of mind.

5 years ago

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Verified Customer

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Diane Ruklic - daughter Palatine, IL

They spent untold hours on the phone with me answering all my questions about what they offer and then aftrer I signed up for my Mom, they spent even more time making sure everything was set up properly and made sure that my Mom was comfortable with all the equipment.

5 years ago

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Verified Customer

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Valerie Aberdeen, WA

I like that there's a lock box outside of the house so if I need help they don't need to break down the door. I also like the option of having phone connection on my watch. I can use it anywhere and it will check my heart rate and other different things.

5 years ago

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Verified Customer

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Norman Flint, MI

They have a wrist one that can be worn in the shower and it detects falls as well. It's easy to use, all we had to do was plug it in and set it up when it arrived. My husband had a seizure in the kitchen and I pressed the button and got an immediate response and they handled it from there.

5 years ago

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Verified Customer

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Clarence And Irene

I'd test it a few time and right away they came on and answered. When I accidentally hit it or dropped it, they came right on and took care of me immediately if I needed help. We were concerned about it working out of the house, but it did accidentally go off when we were quite a few miles away from my home and it did work.

5 years ago

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Verified Customer

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Jessie Ayrshire, IA

I was outside and I accidentally used it. It was kind of nice to know that it actually works outside. But they did the appropriate thing and they called my daughter who checke din with me. That was a relief to know it actually did work. The customer service was very prompt with their service.

5 years ago

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Verified Customer

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Anonymous Memphis, TN

The customer service was very informative and they were very prompt and very professional. They were very professional, they answered all the questions and you don't have any doubt about how you use the equipment. The device does what they say it's going to do.

5 years ago

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Verified Customer

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Joyce New Castle, PA

There was this one time where I was in a shop and I had no idea that it went off, I must have done something. And everybody started showing up my house trying to get in to see if I was okay. I really appreciate them being like that. They came so quickly.

5 years ago

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Verified Customer

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Terri Fillmore, CA

I've only used it for testing, but in the testing I know that everything is fine. They have been very very helpful even in just trying to get it set up. They made it easy and painless as possible. The attitude there is great.

5 years ago

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Verified Customer

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Ruth North Lewisburg, OH

About a month ago I was outside and I went face first into the cement going into the garage. I pushed the button and the squad came and took care of me and took me into the emergency room and also notified my daughter. It was quite a good experience.

5 years ago

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Verified Customer

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Mary Flint, MI

One Sunday morning I wasn't feeling. I was having problems with my legs and even though they could not hear what I was saying they called someone and got me help anyway. They did what they were supposed to do and they called for assistance with 911 and then they called my family.

5 years ago

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Verified Customer

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Yerka Youngsville, NC

They were very helpful for the set up and very helpful in monitoring and answering all my questions. I've had no issues with it, it works perfectly. In the beginning they told me that you'd be treated like family and that's absolutely true.

5 years ago

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Verified Customer

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Lynette Spanish Fork, UT

I got MobileHelp because they just described everything about it to me where I really could understand what was going on with it. I haven't had to use it but I accidentally pushed the button and they were very quick to respond. They were very pleased to see if I was okay.

5 years ago

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Verified Customer

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James & Carol Redkey, IN

The lady that first called us kept calling back when we couldn't make up our mind and she was very nice and we actually do like the product. We're on a cellular system out here in the country so it takes several times to find the connection. The lanyards are made of cloth and they're starting to fray on us and we've only had them a couple three months so they need to work on a better, stronger lanyard system.

5 years ago

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Verified Customer

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Louise Columbia, SC

One time I fell in the bathroom and needed help and I used it then and I got help. They took me to the hospital. They have contacted me more than once to get my contact numbers and they talk to me through the transmitter if I have a problem and they've kept in good touch.

5 years ago

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Verified Customer

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Doris Royersford, PA

We called and I talked to a gentleman and we discussed prices I compared it to and he got back to in thirty minutes and he worked with us and told us everything we will be getting and what we would need. Anytime I call and ask questions, they are very nice and answered any questions I had.

5 years ago

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Verified Customer

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Lonnie Orlando, FL

When I first bought the cradle to charge up the device, it was a defect. And I got a new one in a couple of days. So that was good fast customer service. I like the thing that goes around my neck and the cradle for the device. Everything is really good. It's nice and not bulky.

5 years ago

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Verified Customer

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Anonymous Sacramento, CA

When I have called them for any reason, they're always easy to get ahold of. They're helpful and they never try to rush around to get rid of me. One of the receivers you have when you leave the house would be nice it if it was just a little bit smaller.

5 years ago

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Verified Customer

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Mimi

The product arrived on time and had good directions for setting it up (and it was easy to setup). Customer service was also very helpful and made sure that my mom''s questions and concerns were completely addressed and answered. Very professional!

6 years ago

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Verified Customer

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Carol Chapel Hill, NC

We haven't had an emergency, but we've tested it and they've always responded very quickly and they're very good to talk to and give advice and explain everything. They're very fast sending the information. They're very kind and knowledgeable and helpful.

6 years ago

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Verified Customer

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Lucille H Howell, MI

I have a dislike for people who lie to me when they're selling a product and they lied to me. I had a hard time deciding whether I wanted to keep it or not and I decided after using it for a week or so that it's very easy to use so I'm letting go of the fact that they didn't tell the truth. However; I don't have a great trust of the company as a result.

6 years ago

Reply from MobileHelp

Lucille,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Nov. 19th, 2018

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Verified Customer

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Tina Linden, PA

The customer service explained everything and tell you exactly what you're getting and usually what it's going to cost you. The people are really nice. It took a little while to answer the phone when I accidentally pushed the emergency button.

6 years ago

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Verified Customer

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Anonymous Floral Park, NY

It's very comfortable and I've tested it multiple times and I've had no problem. It's easy to wear and easy to use. It was very easy and pleasant to work with the people who answered the phones and their knowledge and cooperation was good.

6 years ago