Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Johnny Harris Orlando, FL

I used to have it before and since I never had any trouble with them, I got it again. I've had to use it about 5 or 6 times already. The only thing I'm not quite happy about is that the first day that I put the fall detection button on, it went off. I just took a nap with it and it just went off without any reason.

7 years ago

Reply from MobileHelp

Dear Johnny, Thank you for leaving such a kind review. We are sorry to hear that you have been experiencing some trouble with the Fall Detection Pendant. We would be happy to review the false alarms with you and give you suggestions to help minimize them. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking with you. Kind Regards, MobileHelp.

May. 11th, 2018

check_circle

Verified Customer

star star star star star

Henry Caskey Jr. Dodson, LA

We picked it because it had the fall detection button that you could wear on your neck. It seems to do everything that we need it to do. It alerts the hospital if the alarm goes off and it works both inside and outside. The person that uses it wears it every day. We haven't had to deal with them much, but whenever we have, they have been good.

7 years ago

check_circle

Verified Customer

star star star star star

Cynthia Pelli Penn Valley, CA

I saw it advertised on TV and decided to get it. I had a problem yesterday. I don't remember doing it, but apparently I pushed the button. The fire department just showed up and started asking me if I needed any help. I have to call them back about that because I'm pretty confused about it. I mean, the device is fine and I know it works.

7 years ago

check_circle

Verified Customer

star star star star star

Avis Russell Saint Joseph, MO

My son got it for me because he thought I needed it. I do a lot of walking and I like going out, so he wanted me to have it for protection. I've had it for a little over a week and so far it's good. I wear it on my wrist whenever I go out. I'm pleased with it.

7 years ago

check_circle

Verified Customer

star star star star star

Sylvia Ganz Newburgh, NY

We picked it because it had all the features we were looking for. We haven't had to use it yet, thank goodness, but I wear it all day long. It seems to be fairly accurate. When we tested it, we got an immediate response. They also responded quickly when we accidentally set it off.

7 years ago

check_circle

Verified Customer

star star star star star_border

Marie Dallas And Pauline Valdez Dalhart, TX

My mother is 83 years old and has Alzheimer's. I have 4 back surgeries and we're taking care of her, so things are rough but I manage. I had heard so much about it so I decided to give it a try. That way, if either one of us falls, we can get help automatically. They're very polite and they give me all the help that I need. If I have a question, they will answer it. I feel comfortable using it, I've really enjoyed having it.

7 years ago

check_circle

Verified Customer

star star star star star

Delois Lewis

My daughter decided this was the right thing for me. I had also heard so much about it and it just seemed like a good investment. I use it every day, it's very convenient and easy to use. In case of emergency, I have access to assistance if I need it.

7 years ago

check_circle

Verified Customer

star star star star star

Rodney Orgeron

We did some research and they sounded like the best fit for us. We've had it for about a week now. My husband wears it in case he needs it. So far they have been very responsive and patient when we test it. They have answered all of our questions too.

7 years ago

check_circle

Verified Customer

star star star star star

Obdulia Rice-Irwin Louis Irwin

We needed an emergency system because of our age and because we travel a lot. We started using it just last week. We have everything we need: the watch, a pendant, and a travel thing. They have been very good at explaining everything to us in detail.

7 years ago

check_circle

Verified Customer

star star star star star

V.M.

They were helpful when we were first deciding on whether or not this was the right thing for us to use. In the end I went for it since it included the device with automatic fall detection. Anytime we call they answer all of our questions

7 years ago

check_circle

Verified Customer

star star star star star

Carolyn Ward Williston, FL

I got it since it was good all over the United States. It seems to be working very well. It picks up everywhere and it's also very sensitive. I wear it when I go out to watch my grandson in his house. I like every part of it.

7 years ago

check_circle

Verified Customer

star star star star star

Mariyln White Boynton Beach, FL

I switched to them after seeing their advertisement. We actually got it for my mother to use. She wears the watch when she goes out. The necklace and everything else seems to be working well. When we called customer service, everyone was very helpful and pleasant.

7 years ago

check_circle

Verified Customer

star star star star star

Addie Swearengin Sierra Vista, AZ

I found them through research. I received the equipment promptly, it's compact and easy to wear. Thank goodness I haven't had to use it, I just put it on and don't really take it off. They have answered all my questions so far and followed through with all of our requests. It works nicely.

7 years ago

check_circle

Verified Customer

star star star star star

Joseph Harris Corbin, KY

I got it for my dad because I liked the way it worked. Everything is easy for him to understand and since he's 87 years old that was important for me. All of their alert devices are helpful and easy to understand. He likes the necklace and the watch. I really do like it too, they should just continue with their good work.

7 years ago

check_circle

Verified Customer

star star star star star_border

A.J.D. Energy, IL

I picked it because of the travel distance it gives you. The unit is nice and small, not bulky at all like some of the other ones. I've pressed it a couple of times just to see if it works and it has been ok. I've been at home when I do that though, I haven't tried it on the road. I like it better than a couple of the other ones I tried but it is a little expensive.

7 years ago

check_circle

Verified Customer

star star star star star

Patricia A Neill Newnan, GA

They were recommended by the AARP and since I liked what I read, I went with it. I wear it all the time. I had a couple of times where I must have pushed the button without realizing it and they responded very quickly. They are very good about calling back.

7 years ago

check_circle

Verified Customer

star star star star star

Audrey W Furr Kannapolis, NC

We did a lot of research and trying to figure out which one would work best for us. In the end, we went with MobileHelp. It comes with a bunch of different options on how to use it. As far as we know, it's really good. When we pushed the button by mistake, they called and checked on us. They're expensive you know, but it offers more value.

7 years ago

check_circle

Verified Customer

star star star star star

J.J. Ypsilanti, MI

I picked it because it was quite unique. Before seeing it published in Triple A magazine, I had not heard of technology that advanced before. I feel secure having it. I know that everything will be taken care of if I need it.

7 years ago

check_circle

Verified Customer

star star star star star

W. Joel Richardson

They were one of the few companies that offered coverage at home and away from home, and I thought that was what I needed. I have not had to use it but on the typical day I have the little mobile unit sitting on my kitchen counter and the other one next to my chair in my family room. I keep the necklace on the end table by my bed.

7 years ago

check_circle

Verified Customer

star star star star star

Loretta Bolton Plainview, TX

I kept on seeing it on TV and decided to give it a try. Their customer service is the best one. The person that I talked to was really nice. I think it's a good deal for people who have a lot of accidents, it helps you get to someone quicker.

7 years ago

check_circle

Verified Customer

star star star star star

John W Rice Orangeburg, SC

When I first got it I pushed the button on it and they responded instantly. I know that wherever I go I have someone that can respond quickly. I feel confident knowing I'm only seconds away from getting help. I think it's incredible.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Silver Springs, NV

I picked it because I can go anywhere with it. I just wore it today when I went to town. It's very easy to use. I have a necklace and a watch type, so it's very convenient to use either one. I also have the base unit. They have double checked on me so far, which I think is pretty cool.

7 years ago

check_circle

Verified Customer

star star star star star

Roger And Karen Beaudoin Kodak, TN

I haven't had any problems with it. If I get hurt, all I have to do is press a button. My husband feels very confident using it. As soon as he pushes the button, someone comes to the phone right away. The fire or police department will also get out here right away if we need them. It's worth the money.

7 years ago

check_circle

Verified Customer

star star star star star

Bonnie Lajeunesse

I picked it because they had everything that I needed. I have the bracelet and the call button that I take with me when I go outside. I've had to use it to go to the hospital. They were quick to respond and answered my questions. They were very helpful. I feel very safe and comfortable using it.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Kamas, UT

I did some research and talked to one of their representatives. I just felt like they offered the best protection for a good price, so I signed up. Their coverage area is good. It doesn't include just my home, it goes with me when I'm out and about.

7 years ago

check_circle

Verified Customer

star star star star star_border

Mary Jane Kerr Port Saint Lucie, FL

I carry it with me whenever I'm in the house or out of the house. They are very dedicated to their customer. They're very kind people to work with and I respect them a lot. The only thing is that their system has too many parts, it's too cumbersome. I used to have great device which was just one item around my neck and that was it. With MobileHelp not only do I have to carry little thing that you have to talk to, I also have to have the thing around my neck to push the button. I don't understand why they have so many features to a medical alert button. It is also too expensive.

7 years ago

check_circle

Verified Customer

star star star star star

Tabatha Pavlichek Gaylord, MI

We picked it because they respond very fast and were cheaper than other places. When I get up in the morning I put on my necklace and go about my daily duties. I take it off when I go to bed. When I called, they came. It's really hard to get a new key for the lockbox from them though.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Rose Dana North Richland Hills, TX

What we liked most was that the unit was mobile. It also came with a waterproof wristwatch and the fall detection system. That one is not overtly sensitive, the button on it is curved inwards instead of outwards, so it's not easy to hit it by accident on the table or something like that. It has volume control on the mobile unit, which is very helpful for an elderly person with hearing problems. The first individual that worked with us, the salesman, was not very knowledgeable and got a lot of things incorrectly when we signed up. The next person that we talked to, the one that did the setup, went back and corrected everything. He was very knowledgeable and helped us with all the questions that we had. He helped us test the system and that took about a minute to do. What I'm still perplexed about is the synchronization between the mobile unit and the base unit. When it goes off and we respond with the mobile unit, the main unit will continue ringing for about half a minute. We don't know if that's a big issue or if he was able to sort that out.

7 years ago

check_circle

Verified Customer

star star star star star

Patricia And Robert Andrews

I got it for my parents after a friend referred me to them. The set up guy was very helpful. He was very efficient and helped us test it. They've only had it for two weeks so they really haven't had to use it. I do think the aesthetics of the buttons could be improved, particularly when it comes to the necklace.

7 years ago

check_circle

Verified Customer

star star star star star_border

Gerry Wallerstein Bonita, CA

I saw them and a couple other ones in a magazine. In the end I chose MobileHelp over the other ones. I find it to be very sensitive. If I cross my arms over it or something, it will go off. That has happened several times. One time it went off when was sleeping. I just rolled over on it in the middle of the night and pushed it. That's why I don't sleep with it anymore, I leave it on my night stand instead and use the watch instead. From that I know that they will respond and that they are very nice.

7 years ago

check_circle

Verified Customer

star star star star star

Dorothy Bradley Wilmington, DE

My children, my daughter and son in law, didn't want me to be alone, so they got me this. I haven't had it for long, it hasn't even been a week. I have no concerns about it though, I just wear it around my neck when I'm in the house. When I leave, I take the mobile unit with me.

7 years ago

check_circle

Verified Customer

star star star star star

Arthur Lockwood Kutztown, PA

I got it because it said in the advertisement that it could work all throughout the United States. I haven't had to use it yet since I was in the hospital for two weeks, but the guys that I talked to answered all of my questions.

7 years ago

check_circle

Verified Customer

star star star star star

Maryanne Pickins Anderson, SC

I needed a mobile medical alert kind of company and MobileHelp was at the top of the list. I called in to see if they could assist me in my needs and, fortunately, they could. I really trust them, I know they will do what they said they would do.

7 years ago

check_circle

Verified Customer

star star star star star

Corene Phillips

I thought I needed one. I think I got something in the mail about them and decided to check them out. They seemed like nice people to talk to and their price was very reasonable, so I went for it. I mean, the man that I talked to was very nice and knowledgeable. I believe that when I need them, they'll be there for me.

7 years ago

check_circle

Verified Customer

star star star star star

Bennett Poage

I think they're a good company. They are in a lot of different time zones, so I don't have to worry about them not being available at certain times. I can afford it easily. They have answered all my questions and were very nice about it. They're very efficient and professional too.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I had seen it on TV and decided to get it. I'm here in my house by myself, so it's a good thing to have. It helps a lot. If something happens to me, I can just push the button and I know I'll get help. Somebody will come in right away and ask me if anything is wrong. I'm really thankful to have it.

7 years ago

check_circle

Verified Customer

star star star star star

Wanda Brynjulson

I got it for my wife. I was kind of concerned about her especially because I'm not usually home a lot, so I figured I should get her something. They were really helpful in explaining how things worked to my wife. It's not hard to use or anything.

7 years ago

check_circle

Verified Customer

star star star star star

P.Y.

I got it because it works outside the home. I'm happy with the device, I feel secure with it. One time I dropped my purse and a voice came on. I find the price satisfactory although, if I hear that they'll raise their price in six months I'll have to drop out.

7 years ago

check_circle

Verified Customer

star star star star star

Callahan

I can still be mobile. It goes anywhere I do. It's waterproof as well. It's extremely easy to set up and use. I really like being able to use either the watch band style or the necklace. The price is very reasonable for all you get. It's very well made.

7 years ago

check_circle

Verified Customer

star star star star star_border

Larry Peissig Pewaukee, WI

We found out that they are the actual manufacturer of the equipment, that's why we went with them. If anything goes wrong, we can just go directly to them. Their response time is good; it only takes a couple of minutes. The necklace is fine but the wrist bands are too small for men, they only go up to a size eight. They need to get some extender bands.

7 years ago

check_circle

Verified Customer

star star star star star

Kenneth Craiger Erin, TN

It has GPS so they can find you wherever you are, that was really what convinced me. They were also the only company that gave you a security lock to put on your door. I've got it on every day. I haven't had to use it but I'm sure they'll come around quickly if I need it.

7 years ago

check_circle

Verified Customer

star star star star star

Nancy R & Charlies F Adams East Alton, IL

After an accident we had it really felt like we needed that more help than what we had at the time. So, when I saw their advertisement in a magazine, I went for it. I've been very pleased with the help I've had from customer service. I know that when we need help, we'll get it immediately.

7 years ago

check_circle

Verified Customer

star star star star star_border

Joyce Lynn Excelsior Springs, MO

I signed up because I liked the fact that there was no contract. If anything happened, I wouldn't be tied into something that I wasn't happy with. They have been very good so far. They answered all the questions that I had even before I could ask them. They even called to help me and make sure everything was set up well. They delivered what they promised they would. I'm going to be very happy with it.

7 years ago

check_circle

Verified Customer

star star star star star

Jeannette Hebert Milford, DE

I don't have a landline anymore, so the fact that their stuff worked without it sounded great for me. It's better than the other ones I've had, the device is comfortable. Whenever I've had a question, I've gotten an answer immediately. They follow up pretty well, I'm pretty happy.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Plainview, NE

I picked them because I didn't need to have a landline. It's great, I put the pendant on and I don't even notice it's on me. I also take the little remote thing with me when I go out. They've answered every question I've had so far and everybody has been very polite.

7 years ago

check_circle

Verified Customer

star star star star star

Karen And Gary Oppold Atlantic, IA

They told me everything I needed to know to set things up. They went into a lot of detail and told me everything, I really appreciated that. They answer very quickly on the device, it works great. The price is a little high, but it's not too bad.

7 years ago

check_circle

Verified Customer

star star star star star

Norma Parsons Sweet Springs, MO

My children got it for me, I had nothing to do with it. It's very comfortable, I have the wrist thing and when I go out I take the other one in my purse. Everything is very clear and simple for me to use. So far I've never had a problem with it but I've never used it.

7 years ago

check_circle

Verified Customer

star star star star star

Debbie Heath Jacksonville, NC

I have it because my son was worried that, if I went out to the store or somewhere else and fell, nobody would know. They have been really helpful so far. I haven't had to use it yet but it seems like it could come in handy. It's helpful for whenever I'm away from home.

7 years ago

check_circle

Verified Customer

star star star star star

David Hewett

I have it because I have problems with my balance. I've had to use MobileHelp twice this week. I just had trouble getting out of bed and ended up falling on the floor. I didn't damage or break anything but I just couldn't get myself up off the floor, so I called them. They responded and got me help. It serves its purpose well.

7 years ago

check_circle

Verified Customer

star star star star star_border

K.F. Niles, MI

They offered the best thing for a reasonable amount of money. Customer service has been nice. They have explained things well to me. During the day I wear the thing that goes around your neck but it's a little heavy for me. At night I wear the bracelet. They do their job. Once I somehow pushed the button without realizing it, I probably bent over and pushed it against something. They were there right away and I just had to tell them that everything was fine.

7 years ago