Name: MobileHelp
Rating: 4.6

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Verified Customer

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Joyce Potenzano

I used this when I fell in the kitchen and I had my device on me. I pressed the button and they were very prompt in answering. I pushed the button the other day to test it and they came right back and wanted to know if I needed help. They are very nice. The device I wear is very sensitive. I can take it with me wherever I go.

6 years ago

Reply from MobileHelp

Thank you for your nice words. Others benefit from the experience you share. Thank you for being part of our MobileHelp family!

Jun. 23rd, 2018

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Verified Customer

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CP Mead, WA

I can take my alert with me if I have to go out in the yard or away from home. I like knowing that the medical people are available if I have an emergency and they are available. Anyone who lives alone or needs medical aid should have one.

6 years ago

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Verified Customer

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Anonymous Camano, WA

I use this product as a security blanket. Occasionally, I'll forget to take it off at night and it will go off, notifying them I need help. Anytime something like that accidentally happens, they call soon to make sure I'm alright. It's a great company that runs well and there are no problems.

6 years ago

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Verified Customer

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Rose L Miller

I live in the woods, so I thought this would be a good device to have. When I've called customer support, they've given me all the information I need, and they get back to me in a timely manner. I use the one that is a wrist watch, and it's very comfortable.

6 years ago

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Verified Customer

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IAN BORROWS

My interactions with the company, so far, have been excellent, including the young lady who patiently helped me with the initial setup. On my first test, I pressed my call button and within a few seconds, an employee called to make sure everything was okay. Just like it should be!

6 years ago

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Verified Customer

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Thelma Dennis Compton, CA

This company is very competent. I got this because I can use it outside of my home. Whenever I test the device it only takes a few seconds before someone comes on the line. I have confidence in this product that help will be activated as soon as I push the button. It's convenient and waterproof too.

6 years ago

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Verified Customer

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Anonymous

It's a good value, I am on a very fix income and so I'm very pleased with the cost over. I'm retired and now I live alone so when I go to clean or garden its nice to have for that. I have a laundry downstairs, so I when I have to go downstairs I'm glad I have it. Costumer support has been good.

6 years ago

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Verified Customer

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Joyce Blevins

This seems to do more than anything else that I researched. I needed something that went beyond my house, into my yard. I wanted something to make sure that if I was on the road and I needed help I could get it. I haven't had it very long and am still getting used to it.

6 years ago

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Verified Customer

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Freida M Arthur

I like this because of the protection it offers, especially if you fall. I also like that they lock your front door. Customer service is great, the few times I've had a false alarm, I immediately got a call from them. It's easy to read and operate.

6 years ago

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Verified Customer

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Irene Dorville

A friend and I did some investigating and chose this because if I'm out walking and had a fall I could talk to them. It has GPS which is good. It took me a little while to get it set up, but I called mobile help and they helped with questions and were so willing to help and didn't make me feel dumb for asking them.

6 years ago

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Verified Customer

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Joyce Anderson

When I called them I got my answer very quickly. I wear it all day long and keep it right by my bed at night. I carry it with me when I go out. I always have it available. I'm all by myself and this gives a lot of peace and comfort to know if I should fall or get sick I have someone I can call and talk to and get help.

6 years ago

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Verified Customer

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Mahalia Fitzpatrick

I feel safe and comfortable knowing I'm not alone and I've got some help at the push of a button. I'm a widow and when I fell down and couldn't get up in the kitchen by myself, I needed help. Mobilehelp, the first time I called them, I felt like somebody was there with me. They make me feel secure.

6 years ago

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Verified Customer

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Edward Conklin

This not only works at home but anywhere you go. Other companies only work at home, so this one is safer. We use it for both my daughter and my husband. Whenever we push the button to check the medical alert device to see if it's working properly they immediately answer.

6 years ago

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Verified Customer

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S.H.

I had a couple of friends who use this service and recommended it, that's why I got this. I wear the bracelet, but not in bed, I probably should because I fell once getting up in the middle of the night going to the bathroom.

6 years ago

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Verified Customer

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Dorothy Galante

I researched it before I purchased it. I wear it around my neck and it never leaves me. It always makes me feel safer. I can press the little button around my neck and rely on having someone to get me help as fast as they can. I have recommended to many people who were looking for for something like mobilehelp.

6 years ago

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Verified Customer

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Michael Bandelier

My husband pushed it a couple times by accident but Customer Service was willing to help and willing to listen to me right there and to remind me to push the button. My neighbor has it and recommended it, she liked it and told me it was good.

6 years ago

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Verified Customer

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Celia Glenn

This is easy to set up and easy to operate. When I started it they sent me a letter and I received a phone call asking me how everything was going in and welcoming me to the system. I got this because I was interested in having some coverage outside of my house as well as in and around my house.

6 years ago

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Verified Customer

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James Jarvis

I can take it everywhere, I can have it outside or if it's raining outside. I walk a lot and I travel with it, it makes me feel comfortable. I had an alert company before mobile help and I didn't have any GPS service on that one. That's what I like about mobile help- the GPS.

6 years ago

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Verified Customer

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M.K.

I am very satisfied with it and I like the looks of it. I compared this with a number of different companies and I thought they had the best of plan. I accidentally set it off and they answered right away. Today I ran another test, to see if they would answer. I do that once a month.

6 years ago

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Verified Customer

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Dorothy M Barnes

I haven't had the unit very long, but so far I'm satisfied with it. I got this because it had more devices for me to use. One time when I accidentally dropped the necklace and everything went off to alert them. I was impressed with the response timing and everything. They were very knowledgeable, very courteous and very professional.

6 years ago

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Verified Customer

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Brenda P Webb Dallas, TX

I just saw it on TV and decided to get it. Whenever we talk with them on the phone they are available to help. We tested it last night but I don't think it worked. Maybe I just wasn't pushing hard enough, but the alarm didn't go off. I've been meaning to call them but I've been very busy.

6 years ago

Reply from MobileHelp

Dear Brenda,

Thank you for your review. If you are having trouble testing your equipment, please contact technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

May. 16th, 2018

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Verified Customer

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Mary Alice Jones Boyle, MS

We needed it after a surgery, so we got it. I like that we have different things that we can wear and that it's not just one thing to depend on. They were really good when we had issues with the telephone. They always had someone there to help us solve it.

6 years ago

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Verified Customer

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Anonymous Fayetteville, PA

I tried another button that was too big and burdensome. This one is smaller and seems to cover a lot of the needs that elderly people have when we're alone. I got it more as an insurance policy than anything else. I wear it 24 hours a day. We called in once and customer support was very helpful. I feel much safer with this.

6 years ago

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Verified Customer

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Elaine And John Smith Albert Lea, MN

I looked at various services and they were the most consistently good in their ratings. I haven't had it for very long. I wear the pendant every day and the wristband at night. During the day my husband wears the wristband too. That one is a little bit uncomfortable, it's a little too wide, but other than that I'm satisfied with it.

6 years ago

Reply from MobileHelp

Dear Elaine and John, Thank you for your kind review. You can change the wrist band on your wrist help button to any standard watch band that you like. Please contact customer care at 877-827-6207 if you need any assistance. Best Regards, MobileHelp

May. 11th, 2018

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Verified Customer

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Joan Dunleavy

My children got it for me because they thought I'd be safer having it since I live alone. It has gone off a few times when I'm not even moving. That's not a big problem though, I can just cancel the alarm. The machine is just good and it works.

6 years ago

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Verified Customer

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Anonymous Estherville, IA

My son and daughter were the ones that did all of this for me. They just decided I should have it. One day I had it in my walker when it just fell to the floor. They were very quick to answer my call. I just had to tell them it had been an accident and that was it. I feel a lot safer with it now than before. I'm really glad my children got it.

6 years ago

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Verified Customer

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Anonymous Pensacola, FL

I got it because it covers me wherever I am in the United States. They explained everything about the service to me and it was all easy to set up. They made me feel very comfortable having it and using it. I feel safe with it.

6 years ago

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Verified Customer

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Chris Smith

I got sick and was taken to the hospital to be taken care of. There I saw some advertisements on TV for MobileHelp so I called them. They hooked me up on the very same day. They were just very prompt in helping me get started with the program. I feel very comfortable with it, it's a good quality product. I'm sure that the day that I need it, somebody is going to be there for me.

6 years ago

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Verified Customer

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Richard N Dunham

I looked online and they were one of the best ones, so I went for it. It was also great because it didn't require a long term contract. It was very easy to discontinue the service if I didn't like it. I like the wristband the most. I haven't used it but we've tested it and it works fine.

6 years ago

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Verified Customer

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Wendell And Brenda Hamilton

At the time I got it everything just sounded good. I wear the thing all the time and it seems to be working fine. Thing is, it doesn't really do everything the first representative told me it did. I contacted customer service afterwards and they explained to me what it actually did. I was a little disappointed. Actually, our original call wasn't really that honest when it came to the information they gave us.

6 years ago

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Verified Customer

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Carol Cherry Xenia, OH

The big thing that drew me to them was that they had a GPS bit. I can take that with me anywhere I go and they will be able to find me. I haven't had to use it yet but they have been more than supportive when setting it all up.

6 years ago

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Verified Customer

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Anonymous Montrose, CO

I went online and got information from 8 companies at random, MobileHelp was one of them. My biggest concern with them all was all the legal garbage that comes with this kind of stuff. The salesperson from MobileHelp explained those to me really well and, because of that, I signed up. Customer service and technical support are both great. The pendant that I received at first was too sensitive, any general movement would set it up, so I asked for another one. I just received that one today so I haven't tried it yet. As far as I know, it's good quality.

6 years ago

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Verified Customer

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Takako Fujimoto Kahului, HI

We just got the service. We were referred to it by someone else. The person that has it has been just wearing it. It's very easy to wear and accessible. We've gotten immediate responses when we call and they are always very helpful.

6 years ago

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Verified Customer

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Evelyn Jenkins Ulmer, SC

I have COPD and emphysema but I like being out and I still drive. Because of that, this seemed like a good thing for me to have. When I set it up, the person on the phone was very nice and courteous with me. They helped me get that done. Thank god I have not had to use it as of yet but I feel like it's money well spent.

6 years ago

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Verified Customer

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Juanita Stacko Cleveland, OH

I got it since it covers you all over the United States and it comes with a lockbox for your door. I'm by my own from 7am until 9pm so I wear it during that time. The thing is easy to use, there's nothing complicated about it. So far they have been terrific in answering any questions I have.

6 years ago

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Verified Customer

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Johnny Harris Orlando, FL

I used to have it before and since I never had any trouble with them, I got it again. I've had to use it about 5 or 6 times already. The only thing I'm not quite happy about is that the first day that I put the fall detection button on, it went off. I just took a nap with it and it just went off without any reason.

6 years ago

Reply from MobileHelp

Dear Johnny, Thank you for leaving such a kind review. We are sorry to hear that you have been experiencing some trouble with the Fall Detection Pendant. We would be happy to review the false alarms with you and give you suggestions to help minimize them. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking with you. Kind Regards, MobileHelp.

May. 11th, 2018

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Verified Customer

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Henry Caskey Jr. Dodson, LA

We picked it because it had the fall detection button that you could wear on your neck. It seems to do everything that we need it to do. It alerts the hospital if the alarm goes off and it works both inside and outside. The person that uses it wears it every day. We haven't had to deal with them much, but whenever we have, they have been good.

6 years ago

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Verified Customer

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Cynthia Pelli Penn Valley, CA

I saw it advertised on TV and decided to get it. I had a problem yesterday. I don't remember doing it, but apparently I pushed the button. The fire department just showed up and started asking me if I needed any help. I have to call them back about that because I'm pretty confused about it. I mean, the device is fine and I know it works.

6 years ago

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Verified Customer

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Avis Russell Saint Joseph, MO

My son got it for me because he thought I needed it. I do a lot of walking and I like going out, so he wanted me to have it for protection. I've had it for a little over a week and so far it's good. I wear it on my wrist whenever I go out. I'm pleased with it.

6 years ago

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Verified Customer

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Sylvia Ganz Newburgh, NY

We picked it because it had all the features we were looking for. We haven't had to use it yet, thank goodness, but I wear it all day long. It seems to be fairly accurate. When we tested it, we got an immediate response. They also responded quickly when we accidentally set it off.

6 years ago

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Verified Customer

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Marie Dallas And Pauline Valdez Dalhart, TX

My mother is 83 years old and has Alzheimer's. I have 4 back surgeries and we're taking care of her, so things are rough but I manage. I had heard so much about it so I decided to give it a try. That way, if either one of us falls, we can get help automatically. They're very polite and they give me all the help that I need. If I have a question, they will answer it. I feel comfortable using it, I've really enjoyed having it.

6 years ago

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Verified Customer

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Delois Lewis

My daughter decided this was the right thing for me. I had also heard so much about it and it just seemed like a good investment. I use it every day, it's very convenient and easy to use. In case of emergency, I have access to assistance if I need it.

6 years ago

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Verified Customer

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Rodney Orgeron

We did some research and they sounded like the best fit for us. We've had it for about a week now. My husband wears it in case he needs it. So far they have been very responsive and patient when we test it. They have answered all of our questions too.

6 years ago

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Verified Customer

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Obdulia Rice-Irwin Louis Irwin

We needed an emergency system because of our age and because we travel a lot. We started using it just last week. We have everything we need: the watch, a pendant, and a travel thing. They have been very good at explaining everything to us in detail.

6 years ago

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Verified Customer

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V.M.

They were helpful when we were first deciding on whether or not this was the right thing for us to use. In the end I went for it since it included the device with automatic fall detection. Anytime we call they answer all of our questions

6 years ago

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Verified Customer

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Carolyn Ward Williston, FL

I got it since it was good all over the United States. It seems to be working very well. It picks up everywhere and it's also very sensitive. I wear it when I go out to watch my grandson in his house. I like every part of it.

6 years ago

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Verified Customer

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Mariyln White Boynton Beach, FL

I switched to them after seeing their advertisement. We actually got it for my mother to use. She wears the watch when she goes out. The necklace and everything else seems to be working well. When we called customer service, everyone was very helpful and pleasant.

6 years ago

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Verified Customer

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Addie Swearengin Sierra Vista, AZ

I found them through research. I received the equipment promptly, it's compact and easy to wear. Thank goodness I haven't had to use it, I just put it on and don't really take it off. They have answered all my questions so far and followed through with all of our requests. It works nicely.

6 years ago

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Verified Customer

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Joseph Harris Corbin, KY

I got it for my dad because I liked the way it worked. Everything is easy for him to understand and since he's 87 years old that was important for me. All of their alert devices are helpful and easy to understand. He likes the necklace and the watch. I really do like it too, they should just continue with their good work.

6 years ago

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Verified Customer

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Patricia A Neill Newnan, GA

They were recommended by the AARP and since I liked what I read, I went with it. I wear it all the time. I had a couple of times where I must have pushed the button without realizing it and they responded very quickly. They are very good about calling back.

6 years ago